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Piedmont and Carolinian Performance Snapshot

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Piedmont and Carolinian Performance Snapshot PIEDMONT & CAROLINIAN PERFORMANCE SNAPSHOT NCDOT RAIL DIVISION for the Month of APRIL 2018 Ridership FFY18 APR FFY17 APR Δ FFY18 YTD FFY17 YTD Δ Carolinian 21,060 25,525 -17% 148,219 155,219 -5% Piedmont 12,654 12,233 3% 93,378 88,284 6% Total 33,714 37,758 -11% 241,597 243,503 -1% Number of Trains Average Number of Passengers per Train FFY18 APR FFY17 APRService FFY18 APR FFY17 APR Δ 60 60 Carolinian 351 425 -17% 118 96 Piedmont 107 127 -16% Revenue FFY18 APR FFY17 APR Δ FFY18 YTD FFY17 YTD Δ Carolinian $1,310,771 $1,586,931 -17% $9,442,344 $9,564,446 -1% Piedmont $287,075 $261,040 10% $2,144,476 $1,897,232 13% Total $1,597,846 $1,847,971 -14% $11,586,820 $11,461,678 1% Amenities Mo. Surcharge + $21,214 Mo. Expense $3,304 Mo. Surplus $17,910 & Vending Vending Income April 2018 service modifications impacted 4 Piedmont Trains and 2 Carolinian Trains. On April 4, Trains 74 and 75 were cancelled due to track damage from a tractor trailer striking a railroad bridge in Durham. On April 15, Train 76 operated between Charlotte and Greensboro only due to trees and powerlines downed across the tracks by storms; alternate transportation was provided for passengers. On April 18, Train 74 operated between Charlotte and High Point only due to traction motor failure in the locomotive; alternate transportation was provided for passengers. On April 22, Trains 79 and 80 operated between Charlotte and Rocky Mount only due to CSX signal work. Average gasoline prices remained low in April 2018 but were $0.32 per gallon higher than in April 2017. On-time Performance 100% Carolinian Delays Piedmont Delays 67% 62% 59% O FTI O 54% FTI 46% 22% 18% 17% 50% 37% 37% 41% NOD 26% 5% NOD PAX 0% 4% PTI 4% PAX 15% PTI CarolinianPiedmontCarolinianPiedmont 9% C&M 9% 14% C&M DISP DISP FFY18 APR FFY17 APR FFY18 YTD FFY17 YTD 16% 16% 25% Delay Minutes Attributable to NOD FFY18 APR FFY17 APR Δ Carolinian 343 179 92% Piedmont 294 305 -4% *Carolinian and Piedmont delays were 8,480 and 5,575 minutes, respectively. FTI - Freight Train Interference; PTI - Passenger Train Interference; DISP - Dispatch Related; C&M - Construction, Maintenance; PAX - Any Passenger Related; NOD - Train at station awaiting scheduled departure time; O - All Other Delays (e.g. weather, mechanical). Carolinian trains arriving within 20 minutes and Piedmont trains within 10 minutes of schedule are considered on time. Overall Customer Statisfaction FFY18 MARCH FFY17 YEAR-END Δ Carolinian 73.0% 72.9% 0.1% Piedmont 91% 92% -1% *The customer satisfaction index (eCSI) is calculated from rider survey data conducted online and is for one month prior to the current report month. Overall satisfaction is defined as average scores greater than or equal to 80. Customer satisfaction goals for FFY 2018 are 75.2% for the Carolinian and 91.4% for the Piedmont. Overall March eCSI for all Amtrak services was 78.1%. North Carolina City Pairs with Largest Ridership Carolinian Piedmont 1 Charlotte - Raleigh Charlotte - Raleigh 2 Raleigh - Washington Charlotte - Durham 3 Charlotte - Durham Charlotte - Greensboro 4 Durham - Washington Charlotte - Cary 5 Greensboro - Washington Greensboro - Raleigh 6 Cary - Washington Durham - Greensboro 7 Charlotte - Cary Cary - Greensboro 8 Charlotte - Washington Charlotte - HighPoint 9 Charlotte - New York Burlington - Charlotte 10 Washington - Wilson HighPoint - Raleigh *Of the ten city pairs with the highest ridership, from the previous FFY month Greensboro - Washington had the largest increase of 4% and Charlotte - Washington the largest decrease of 35% for the Carolinian; Durham - Greensboro had the largest increase of 54% from the previous FFY for the Piedmont. No station pairs in the top ten saw decreases from the previous FFY in ridership for the Piedmont. Highlights indicate increased ridership from April 2017 for the station pairs. Carolinian and Piedmont Total Ons-Offs at North Carolina Stations FFY18 APR FFY17 APR Δ Charlotte -- 13,211 -- Raleigh -- 10,224 -- Greensboro -- 8,488 -- Durham -- 6,340 -- Cary -- 4,410 -- Wilson -- 2,460 -- High Point -- 2,437 -- Salisbury -- 1,840 -- Kannapolis -- 1,792 -- Burlington -- 1,614 -- Rocky Mount -- 1,436 -- Selma-Smithfield -- 901 -- Total -- 55,153 -- *The values represent passenger ons and offs at North Carolina stations for only state-supported routes and do not include those of other Amtrak services. The values should not be construed as total ridership. Passenger ons and offs at North Carolina stations for state- supported routes were not reported by Amtrak for FFY18 April. North Carolina Train Host Association FFY18 APR FFY18 YTD Train Host Volunteer Hours 950 6,659 .
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