PIEDMONT & CAROLINIAN PERFORMANCE SNAPSHOT NCDOT RAIL DIVISION for the Month of FEBRUARY 2017 Ridership FFY18 FEB FFY17 FEB Δ FFY18 YTD FFY17 YTD Δ Carolinian 15,972 17,402 -8% 106,775 107,871 -1% Piedmont 10,701 10,847 -1% 66,605 63,223 5% Total 26,673 28,249 -6% 173,380 171,094 1% Number of Trains Average Number of Passengers per Train FFY18 FEB FFY17 FEBService FFY18 FEB FFY17 FEB Δ 56 56 Carolinian 285 311 -8% 112 112 Piedmont 96 97 -1% Revenue FFY18 FEB FFY17 FEB Δ FFY18 YTD FFY17 YTD Δ Carolinian $953,785 $1,017,214 -6% $6,812,580 $6,656,914 2% Piedmont $248,272 $233,240 6% $1,526,562 $1,358,794 12% Total $1,202,057 $1,250,454 -4% $8,339,142 $8,015,708 4% Amenities Mo. Surcharge + $17,093 Mo. Expense $2,876 Mo. Surplus $14,217 & Vending Vending Income There were no service modifications or annulments impacting Piedmont Trains or Carolinian Trains in February 2018. Average gasoline prices remained low in February 2018 but were $0.28 per gallon higher than in February 2017.

On-time Performance 100% 75% 82% Carolinian Delays Piedmont Delays 66% 67% 71% O O 59% 59% 63% 11% 10% NOD FTI FTI 50% 27% 10% 26% NOD PAX 19% 0% 7% PTI PAX PTI CarolinianPiedmontCarolinianPiedmont 4% C&M 13% 9% 15% C&M DISP 12% DISP FFY18 FEB FFY17 FEB FFY18 YTD FFY17 YTD 18% 19% Delay Minutes Attributable to NOD FFY18 FEB FFY17 FEB Δ Carolinian 584 437 34% Piedmont 515 265 94% *Carolinian and Piedmont delays were 5,557 and 2,692 minutes, respectively. FTI - Freight Train Interference; PTI - Passenger Train Interference; DISP - Dispatch Related; C&M - Construction, Maintenance; PAX - Any Passenger Related; NOD - Train at station awaiting scheduled departure time; O - All Other Delays (e.g. weather, mechanical). Carolinian trains arriving within 20 minutes and Piedmont trains within 10 minutes of schedule are considered on time. Overall Customer Statisfaction FFY18 FEBRUARY FFY17 YEAR-END Δ Carolinian 74% 73% 1% Piedmont 89% 92% -2.6% *The customer satisfaction index (eCSI) is calculated from rider survey data conducted on line and is for one month prior to the current report month. Overall satisfaction is defined as average scores greater than or equal to 80. Customer satisfaction goals for FFY 2018 are 75.2% for the Carolinian and 91.4% for the Piedmont. Overall January eCSI for all Amtrak services was 76.0%. North Carolina City Pairs with Largest Ridership Carolinian Piedmont 1 Charlotte - Raleigh Charlotte - Raleigh 2 Raleigh - Washington Charlotte - Greensboro 3 Charlotte - Durham Charlotte - Durham 4 Charlotte - Greensboro Charlotte - Cary 5 Durham - Washington Greensboro - Raleigh 6 Charlotte - Cary Durham - Greensboro 7 Greensboro - Washington Cary - Greensboro 8 New York - Raleigh Charlotte - HighPoint 9 Cary - Washington Burlington - Charlotte 10 Washington - Wilson HighPoint - Raleigh *Of the ten city pairs with the highest ridership, from the previous FFY month Charlotte - Cary had the largest increase of 17% and Raleigh - Washington the largest decrease of 15% for the Carolinian; Charlotte - Cary had the largest increase of 13% and Burlington - Charlotte the largest decrease of 21% for the Piedmont. Highlights indicate increased ridership from February 2017 for the station pairs. Carolinian and Piedmont Total Ons-Offs at North Carolina Stations FFY18 FEB FFY17 FEB Δ Charlotte -- 10,399 -- Raleigh -- 7,383 -- Greensboro -- 6,879 -- Durham -- 5,274 -- Cary -- 3,350 -- High Point -- 1,792 -- Wilson -- 1,692 -- Burlington -- 1,426 -- Salisbury -- 1,257 -- Kannapolis -- 1,123 -- Rocky Mount -- 1,015 -- Selma-Smithfield -- 454 -- Total -- 42,044 -- *Passenger ons and offs at North Carolina stations for state-supported routes were not reported by Amtrak for February FY18.

North Carolina Train Host Association FFY18 FEB FFY18 YTD Train Host Volunteer Hours 807 4,333