Performance Report FY19 Rider Profile CAPITOL CORRIDORTicket JOINT Type POWERS AUTHORITY WORK/ BUSINESS 67%

Ticket WithWelcome FY2019, the Capitol Corridor Aboard! celebrated five straight years of Type record-breaking ridership and revenue, with a new all-time high of 10-RIDE 1,777,136 riders and $38.03 million in revenue. ThisWORK/ growth is reflected 18% FAMILY/ BUSINESS OTHER 1% 67% REC/in the FareboxFRIENDS Ratio, which reached a previously unattained 60%. SCHOOL 3% LEISURE 15% 12% ROUND-TRIP/ To build upon this success, and to ensure the Capitol Corridor’s place as ONE-WAY a premier travel choice, the CCJPA is making progress on infrastructure 50% improvements, safety upgrades, customer service enhancements, MONTHLY and service expansion projects. These efforts aim to maintain Capitol 32%

Corridor as a quality, convenient,OTHER 1% cost-effective, and flexibleFAMILY/ option for REC/ FRIENDS years to come. SCHOOL 3% LEISURE 15% Rider Profile Ticket Type 12% SHOP/VACATION 2% WORK/ BUSINESS 21 Years of Improvement* 67% SERVICE REVENUE-TO- LEVEL RIDERSHIP REVENUE COST RATIO +275% +284% +508% +100% Rider Customer Satisfaction Profile 10-RIDE WORK/ 18% FAMILY/ BUSINESS OTHER 1% 67% FY 2019 FY 2019 FY 2019 REC/ FYFRIENDS 2019 30 DAILY 1,777,136SCHOOL 3% $38.03MLEISURE 60%15% TRAINS 12% ROUND-TRIP/ ONE-WAY 50%

MONTHLY 32%

OTHER 1% FAMILY/ FY 1998 REC/ FRIENDS 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% SCHOOL 3% 2018 85% 2019 90% (PRE-CCJPA) FY 1998 FY 1998 FY 1998 LEISURE 15% 8 DAILY (PRE-CCJPA) (PRE-CCJPA) (PRE-CCJPA) SHOP/VACATION 2% 12% TRAINS 463,000 $6.25M 30% *CCJPA assumed management of the service in 1998.

Customer Satisfaction

Travel-to-Station

MODE FY18 FY192009 90% 2010 87% % CHANGE2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% 2018 85% 2019 90% Drive 29% 28% -1 Drop off/Pick up 25% 24% -1 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% Transit 17% 16% -1 2018 85% 2019 90% Bike 10% 9% -1 Walk 15% 14% -1 Carpool 2% 1% -1 Taxi/TNC 9% 8% -1 Other 0% 0% —

Operating and Marketing Budgets 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% 2018 85% 2019 90% FISCAL SERVICE ALLOCATED ACTUAL IMPROVEMENT YEAR LEVEL BUDGET COSTS REINVESTMENT

OPERATING BUDGET (MILLIONS) FY 17-18 30 weekday $31.7 $2.49 3.4m note on excel said it’s not 22 weekedy included in performance FY 18-19 30 weekday $28.7 $0a $0a 22 weekday reports

MARKETING BUDGET (MILLIONS) FY 17-18 $1.1 $1.1 n/a

FY 18-19 $1.1 $1.1 n/a a. Projected

DRIVE 26%

DROP/PICKUP 32% BIKE 10% TRANSIT 17% OTHER 1% WALK 14% Performance Report 2019 Capitol Corridor Joint Powers Authority

Ridership (IN MILLIONS) 1.8M 1.7M M M 1.6M M

1.5M 1.47 1.42 1.40 M M

1.4M M M 1.3M 1.56 1.60 1.70 1.77

FFY 2013 2014 2015 2016 2017 2018 2019

Revenue (IN MILLIONS) $40M

$30M M M M M M

$10M M M

$10M $29.20 $29.18 $30.09 $32.18 $33.97 $36.22 $38.03

FFY 2013 2014 2015 2016 2017 2018 2019

Farebox 60% 55% 50% STATE STANDARD 50% 45% Ratio (%) 40% Revenue to Cost

35% 57 % 51% 50% 52% 55% 59% 60%

FFY 2013 2014 2015 2016 2017 2018 2019

On-Time Performance 100% 95% 90% 90% OTP STANDARD 85% 80% 75% 95.2% 91.0% 89.0% 90.0% 95.0% 93.1% 94.0%

FFY 2013 2014 2015 2016 2017 2018 2019

Overall Satisfaction AMTRAK CUSTOMER SERVICE INDEX (CSI) CSI SCORE 4.5 100% 4.0 95% 90% 89% 89% 89% 88% 3.5 87% 90% 85% 3.0 85% 2.5 80%

2.0 4.3 4.3 4.3 4.3 4.3 4.2 4.2 75%

FFY 2013 2014 2015 2016 2017 2018 2019

= AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS Rider Profile Ticket Type % 20% MOBILE

3% OTHER 10-RIDE 77 WORK/ AT STATION INTERNET & 18% TICKET PURCHASES BUSINESS 67%

Modes of Travel ROUND-TRIP/to Station DROP/PICKUP 32% DRIVE 26% TRANSIT 17% WALK 14% ONE-WAY 50.0% MONTHLY

32%

2019 2019 of the service in 1998. assumed management *CCJPA 1,707

OTHER 1% 23 2 FAMILY/3 REC/ FRIENDS SCHOOL 3% OTHER 1% B T

LEISURE 15%

SHOP/VACATION 12%

2018 1,706

” M 3 SAC EM RIC SAC

#

2017 2017

1,607 Customer Satisfaction BIKE 10% stations.

2

the conductors, the conductors, 2016 1,561 # SAC OK EM SAC v o L $38.03 Annual Revenue +5.1% compared to FY2018

Ie the lack of traffic, the of traffic, the the lack of location

303M 20 A R 20

“

2015 2015 1,474 23

# B T s not

& 2012 91%

2011 90%

2015 87% 2010 87% 2017 88% 2013 89% 2014 89% 2016 89% 2019 90% 2018 85%

2014 2014 2009 90%

9 1,41 formance O P TOP for work, and I get to take my bicycle with me on the train.” High-Ranking Ridership two in the nation for number Capitol Corridor is ranked with routes. Together, ridership amongst the state-supported Surfliner and the San Joaquins, thethe Pacific ridership of intercity rail routes represent almost 20% of three California’s national ridership. Amtrak’s

“It’s my preferred way to travel

cel said it’ 2013 2013

1,404

+284% Ridership increase since FY1998*

1,441 2012 2012 T T included in per note on ex reports

a. Projected

60% 30% FY 2019 FY FY 1998 (PRE-CCJPA) 90% 85% 88% 89% 87%

+100% n/a n/a

COST RATIO COST

3.4m $0a

IMPROVEMEN REINVESTMEN 1,410 2011 2011 REVENUE-TO- 2018 2017 2016 2015 2019

AL

Capitol Corridor Joint Powers Authority Joint Powers Corridor 2019 Capitol Report Performance

Satisfaction Customer On-Time Performance 89% Average

Highest Ridership in our 28-year History in our 28-year Highest Ridership

2019 Milestones

ACTU COSTS $1.1 $1.1 $2.49 $0a

FY 1998 FY 2019 FY

—

(PRE-CCJPA)

-1 -1 -1

-1

-1 -1

-1

$6.25M

REVENUE REVENUE

$38.03M

+508% R OTHE 3%

20% 20% % CHANGE

TED

N STATIO AT % OCA $1.1 $1.1 $31.7 $28.7

1% 0% 9% 8% MOBILE ALL BUDGET

24% 16% 14% 28% FY19

INTERNET & & INTERNET 77

(MILLIONS) FY 2019 FY (MILLIONS) FY 1998 (PRE-CCJPA) 1,777,136 463,000 RIDERSHIP RIDERSHIP 2% 0% 9% 25% 17% 15% 29% 10% FY18 +284%

ravel-to-Station ravel-to-Station 30 weekday SERVICE LEVEL 22 weekedy 30 weekday 22 weekday

T /Pick up T P Capitol Corridor has Xx more mobile app ticket purchases in than any other route the Amtrak system LEVEL FY 2019 FY FY 1998 AERAE CAPITOL CORRIOR CORRIOR CAPITOL AERAE A TIMES 3 RIES PASSENER EEK 3 3 TRAINS TRAINS (PRE-CCJPA)

8 DAILY

SERVICE 30 DAILY 30 DAILY alk

MARKETING BUDGET OPERATING BUDGET FY 17-18 FISCAL YEAR FY 18-19

FY 17-18 ransit FY 18-19 axi/TNC +275% Drive Drop off T Bike W Carpool T Other MODE

Operating and Marketing Budgets

OR 20

AERAE OTP

89% Performance Report 2019 Capitol Corridor Joint Powers Authority

Customer Experience Initiatives Stride on Board Capitol In FY19 the Capitol Corridor introduced the Stride On Board Corridor San Francisco program for college students. The program features a new to Emeryville 6-ride ticket, promotion of the existing 15% everyday discount, Connecting Bus Information

as well as a rewards program. View Current Schedules www.CapitolCorridor.org Use the camera on your smartphone Service alerts, train status and to scan the QR code below! current discounts and promos. Or call 877-974-3322.

PURCHASING TICKETS IN ADVANCE: • CapitolCorridor.org • Ticket Kiosks • S  ed Stations • Amtrak App

TICKETS: A valid government-issued photo ID is required to purchase tickets. For passengers boarding a bus without a ticket, the driver will hold your ID and present it to the ticket agent at the next sta ed station. Passengers can retrieve their ID at the time of the ticket purchase. BICYCLES: Bikes welcome on fi rst come, fi rst served basis and must be www.capitolcorridor.org/sanfrancisco stowed in luggage compartment or bus front-end. LUGGAGE: No checked baggage service. Limit 2 pieces, no more than 50 lbs. and cannot exceed 28” x 22” x 14” HOLIDAYS (Weekend schedule applies): New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. FREE TRANSIT TRANSFERS: Capitol Corridor passengers may ask conductors for two (2) transfers and ride free: AC Transit, The County Connection, Davis Unitrans, eTran, Fairfi eld and Suisun Transit (FAST), Sacramento Regional Transit, Tri-Delta Transit, VTA, WestCat, and YoloBus. SERVICE ALERTS: Visit www.capitolcorridor.org/news-alerts to sign up for service alerts. Route Map CONNECTIONS: For information about connections to/from the San Joaquins, the Coast Starlight, and the California Zephyr, please visit Train Stations and Bus Connections www.amtrak.com or call 1-800-USA-RAIL.

Reference Notes To Eureka Arcata To Redding TRUCEE Sta ed station SANTA ROSA MARYSVILLE COLFAX Unsta ed station T ROHNERT PAR Rocklin To Reno, NV Transfer station Auburn Sports & entertainment stadium NAPA Hannigan- Amusement park PETALUMA Fairfield- Roseville Airport connection Vacaville Davis T VALLEJO Sacramento (SAC RT) Bus connection Ferry connection Richmond SOUTH Suisun-Fairfield LAE TAHOE BART T APPROXIMATE TRAIN TRAVEL TIMES FROM EMERYVILLE TO: SAN Martine PLACERVILLE To Stateline, NV FRANCISCO Westbound Berkeley OKJ Oakland Jack London – 8 mins Emeryville Connecting Bus to San Francisco OAC Oakland Coliseum-BART – 17 mins HAY Hayward – 27 mins SFO Oakland Jack London Emeryville (via BART) FMT Fremont – 42 mins T Oakland Coliseum BART GAC Great America-Santa Clara – 58 mins SCC Santa Clara-University – 1 hr 5 mins Hayward SJC San Jose – 1 hr 21 mins Eastbound Fremont-Centerville SAN FRANCISCO Transbay BKY Berkeley – 5 mins T Temporary Santa Clara-Great America Terminal (SFC) RIC Richmond- BART – 12 mins Levi’s® Stadium (VTA) EAST BAY Financial MTZ Martinez – 37 mins Santa Clara-University District (SFF) SUI Suisun-Fairfi eld – 55 mins SANTA CRU T San Jose-Diridon CALTRAIN Fisherman’s FFV Hannigan-Fairfi eld-Vacaville – 1 hr 1 mins Wharf–Pier 39 (SFW) DAV Davis – 1 hr 22 mins Downtown MORGAN HILL Shopping SAC Sacramento – 1 hr 47 mins Center (SFS) RSV Roseville – 2 hrs 17 mins (via SAC bus connection) RLN Rocklin – 2 hrs 32 mins (via SAC bus connection) To Salinas, Monterey, GILROY San Luis Obispo Santa Barbara ARN Auburn – 2 hrs 57 mins (via SAC bus connection)

Connect @capitolcorridor: PLEASE NOTE: Fares, routes, schedules and policies are subject to change without notice. Train and bus schedules published here are approximations for a normal trip, and are subject to change due to service disruptions, “I love taking the train, I can equipment availability, connecting transit agency schedule changes and unforeseen circumstances. work, sleep, and read instead Evergreen Signs of driving.” Committed to sustainability and efficiency, the Capitol Corridor “We enjoy introduced its first evergreen signs at connecting bus stop locations along going to A’s our route. Passengers will always have games this accurate and up to date schedule way.” information by accessing a QR code on signs via their smart phone. These signs Event Trains are expected to have a 2-3 year lifespan With access to major as opposed to being replaced every sports and concert 6 months. venues, Capitol Corridor trains carried passengers to and from popular events, such as the San “The train is faster Francisco 49ers, Oakland than driving Raiders and Paul McCartney. A stand out event for the year was the Rolling Stones tour stop at Levi’s® Stadium. Train 748 and causes less carried 625 passengers to the concert! pollution.” Performance Report 2019 Capitol Corridor Joint Powers Authority

Customer Touchpoints During FY19, the Capitol Corridor extended its communication strategy for service alerts to passengers which now include early morning, night, and weekend service hours. Additionally, an Interactive Voice Response (IVR) system was launched to provide phone support to customers outside of business hours.

Existing Touchpoints

New Touchpoints for 2019 AMTRAK AUTOMATED CCJPA STAFF

Station Agents Service Alerts PIDS CC Train Status Capitol CCIPA Social Media Conductors (at staffed (Email/ (Custom (web/app/ Corridor Hours Call Center (Twitter) stations) Text Alerts) Messages) two-way SMS) Website Alerts

4:00 AM - 5:00 AM IVR

5:00 AM - 7:00 AM IVR

7:00 AM - 8:00 AM IVR

8:00 AM - 5:00 PM

5:00 PM - 6:00 PM

6:00 PM - 9:00 PM IVR

9:00 PM - 12:00 AM IVR Performance Report 2019 Capitol Corridor Joint Powers Authority

Next Generation Wi-Fi Project Highlights Funding: Annual State Supplemental Allocations Several projects got their start or reached EXPERIENCE milestones in FY19, improving overall service. The next generation Wi-Fi service will nearly double the These short- and long-term projects cover station bandwidth and will be continuously upgraded with newest improvements, track upgrades, sustainable improvements in Wi-Fi technology. operating initiatives, on-board amenities, safety 2018 Assumed management of existing Wi-Fi from Amtrak efforts, and future planning for inter-regional 2019 Wi-Fi service provider procured under new service model to include passenger rail service integration. technology upgrades 2020 Installation of next generation Wi-Fi equipment on train to begin 2020 Installation complete Travel Time Savings Project Funding: TIRCP and Prop 1A Renewable Diesel EXPERIENCE Funding: CCJPA Operating Budget Implemented track improvements that projected ENVIRONMENTAL approximately 10 minutes of travel time savings along our In collaboration with the California Air Resources Board route. With the implementation of Positive Train Control in (CARB), CCJPA is currently testing alternative fuel options 2018 and the opening of the Fairfield-Vacaville Hannigan that will work with new Tier 4 Charger locomotives, which station in 2017, about four minutes of the time savings was operate with high-pressure fuel systems. absorbed, resulting in 6 minutes of net travel time savings. 2016 Exploration of alternative fuel options 2015 Track Improvements Identified 2017 Renewable fuels tests on F-59 locomotives 2016 Improvements Construction Begun 2019 Renewable fuels tests on Tier 4 Charger locomotives 2019 Project Completion Right-of-Way (ROW) Safety and Sacramento-Roseville Third Track Security Improvements Service Expansion Project Funding: SRA Funding: TIRCP, Prop 1A, Prop 1B ENVIRONMENTAL SAFETY ENVIRONMENTAL EXPERIENCE The ROW Safety and Security Improvement Project is a With the addition of a third railroad track between partnership between CCJPA and Union Pacific to identify Sacramento and Roseville, the Capitol Corridor would be and mitigate safety/security concerns along the Union able to increase frequencies between the two stations. Pacific ROW, such as removing debris and temporary An improved Roseville station is also a goal of the project. shelters. These actions help decrease trespasser fatalities 2015 Environmental phase complete as well as delays caused by debris on the tracks. 2016 Awarded $87M from TIRCP towards project design and construction 2016 Exploration of alternative fuel options 2019 25% design complete 2017 Renewable fuels tests on F-59 locomotives 2021 Phase one final design complete 2019 Renewable fuels tests on Tier 4 Charger locomotives 2022 Phase one construction to begin California Integrated Ticketing Positive Train Control (PTC) Program (Cal ITP) Funding: Prop 1B, Cal OES Funding: TIRCP SAFETY EXPERIENCE CCJPA, in coordination with its operating partners, CCJPA is managing a CalSTA-led, multi-agency initiative Amtrak and Union Pacific, has completed the installation to research, develop and implement an Integrated Travel and testing of PTC along the 170-mile Capitol Corridor Program (Cal ITP) that will enable California residents and route. PTC is a complex signaling and communications visitors to plan and pay for travel across multiple modes of technology that is designed to provide a critical safety transportation, including bus, metro, light and intercity rail, overlay on top of an already safe railroad operating paratransit, bike hire, and ride-hailing services in California. environment. 2016 Case study of European models of integration and fare policies 2017 Equipment installation and testing 2018 Cal ITP forum for sharing lessons learned 2018 Equipment installation and system implementation completed 2019 Team assembled to build framework for comprehensive Cal ITP

Cal OES = California Office of Emergency Services PTA = Public Transportation Account SRA = State Rail Assistance Program TIRCP = Transit and Intercity Rail Capital Program Performance Report 2019 Capitol Corridor Joint Powers Authority

Santa Clara Siding Improvement Design Funding: SRA, TIRCP EXPERIENCE SAFETY This project creates a new place for trains to meet and pass south of the Great America Station, easing train congestion in the South Bay. Trains that have been impacted by congestion will see these related delays reduced to 5-10 minutes from an average of 30 minutes. 2017 Final design started 2020 Final project design to be completed 2022 Project completion

LED Lighting for Richmond and New Transbay Rail Crossing Martinez Stations Funding: TIRCP, Annual State Supplemental Funding: Minor Capital Improvement Projects Allocation ENVIRONMENTAL SAFETY EXPERIENCE New LED lighting at Richmond and Martinez provides a A new Transbay rail crossing opens the possibility of safer experience for passengers at nighttime; offers better sharing a crossing among agencies such as BART, lighting for security cameras; requires less maintenance; Caltrain, ACE, High Speed Rail, or Capitol Corridor. This in and is more energy-efficient. turn would create a truly connected Northern California 2019 Project started Megaregion. 2020 Project completion 2019 Funding awarded to survey project impact on employers and workforce demands Surfliner Door Panel 2020 Hire staff dedicated to managing project Replacement Davis Station Improvement Project Funding: Caltrans Division of Rail and Mass Transportation Funding: PTA SRA, CCJPA Revenue Above Budget EXPERIENCE SAFETY EXPERIENCE SAFETY Over time, there has been an increase in delays associated CCJPA is collaborating with Amtrak and Union Pacific for with the existing door panels on 22 Surfliner rail cars; the track and signal upgrades. This is the first phase of a larger door panels are in need of replacement due to age. The project of improvement initiatives at Davis Station that will new door panels will mitigate related delays, be more improve safety and ADA access with center island platforms. secure, and offer a quieter ride by reducing exterior noise. 2019 $4M committed for track and signal upgrades 2021 Track and signal upgrade completion 2019 Procurement of new door panels for 22 Surfliner cars 2020 Installation of door panels to begin 2021 Project completion Alviso Wetland Railroad Adaptation Alternatives Study Wayside Power Funding: Caltrans Adaptation Planning Grant and CCJPA Funding: Prop 1B, CCJPA Operating Budget Operating Budget ENVIRONMENTAL ENVIRONMENTAL The installation of wayside power in layover stations This Study is the first step in understanding the sea level such as Auburn allows locomotives to switch power rise adaptation design options for the railroad infrastructure source from diesel fuel to electric ground power cabinets, between Newark and Santa Clara and the opportunities providing a more environmentally friendly solution. for passenger rail service improvements and habitat Switching to electric power cabinets during layovers also restoration that could be achieved concurrently. extends the life of the locomotive engine and allows for 2014 CCJPA Sea Level Rise Vulnerability Assessment completed an optimized maintenance schedule. 2018 Alviso Wetland Railroad Adaptation Alternatives Study initiated 2020 Final report to be completed for the Alviso Wetland Railroad 2019 Installation of wayside power cabinets at Auburn station Adaptation Alternatives Study

Cal OES = California Office of Emergency Services PTA = Public Transportation Account SRA = State Rail Assistance Program TIRCP = Transit and Intercity Rail Capital Program Performance Report 2019 Capitol Corridor Joint Powers Authority

To Eureka Arcata To Redding TRUCEE SANTA ROSA MARYSVILLE COLFAX ROHNERT PAR Rocklin To Reno, NV Auburn-Conheim NAPA Fairfield- PETALUMA Vacaville Roseville Hannigan Davis T VALLEJO Sacramento SAC RT SOUTH LAE TAHOE Richmond Suisun-Fairfield BART T PLACERVILLE To Stateline, NV SAN FRANCISCO Martine Berkeley Emeryville CAPITOL CORRIDOR

SFO Oakland Jack London ROUTE MAP (via BART) Capitol Corridor T Oakland Coliseum BART Joint Powers Authority OAK STAFFED STATION Board of Directors Hayward UNSTAFFED STATION T TRANSFER STATION PLACER COUNTY TRANSPORTATION Fremont-Centerville PLANNING AGENCY SPORTS & T Santa Clara-Great America John Allard ENTERTAINMENT Levi’s® Stadium (VTA) STADIUM Jim Holmes T Santa Clara-University SJC AMUSEMENT PARK Cheryl Maki (Alt.) SANTA CRU T CALTRAIN San Jose-Diridon AIRPORT CONNECTION SACRAMENTO REGIONAL TRANSIT BUS CONNECTION DISTRICT FERRY CONNECTION Kerri Howell To Salinas, Monterey, GILROY San Luis Obispo Santa Barbara Steve Miller Steve Hansen (Alt.) Patrick Kennedy (Alt.)

SAN FRANCISCO BAY AREA RAPID TRANSIT DISTRICT Hannigan Debora Allen Bevan Dufty OverDedication 30 years ago, Tom Hannigan, a Janice Li lifelong public servant knew rail service John McPartland connecting communities in Northern Robert Raburn California would one day be a reality. In Rebecca Saltzman, Chair recognition of Hannigan’s forethought and for championing the creation of the SANTA CLARA VALLEY Amtrak-operated Capitol Corridor route, the TRANSPORTATION AUTHORITY newest stop along the corridor in Fairfield Teresa O’Neill was renamed the “Fairfield-Vacaville Raul Peralez Hannigan Station.” SOLANO TRANSPORTATION AUTHORITY Harry Price “I’m a frequent rider, and James P. Spering the service is better than Ron Rowlett (Alt.) any other transit agency.” YOLO COUNTY TRANSPORTATION DISTRICT ® Lucas Frerichs Get Social with Don Saylor, Vice Chair @CapitolCorridor Gloria Partida (Alt.) CAPITOL CORRIDOR JOINT POWERS AUTHORITY EXECUTIVE OFFICERS 300 Lakeside Drive, 14th Floor East · Oakland CA, 94612 Robert Powers, Executive Director 1-877-9-RIDECC (1-877-974-3322) · capitolcorridor.org Robert Padgette, Managing Director 2019 PERFORMANCE REPORT, ADOPTED NOVEMBER 2019