Capito l Co rr idor Performance Rep ort THE CAPITO L CORRIDO R JOIN T POWER S AUTHORITY EXECUTIVE SUMMARY

Fiscal Year 2009 was a year of mixed results for the Capitol Corridor. The challenging economic climate affected all sectors of the travel and transportation industry, including intercity passenger rail. Although our performance in FY 2009 was not as strong as FY 2008 – when high gas prices and a stronger economy drove record ridership – we continued the positive growth trend from FY 2007 and years past, and reinforced our record of prudently managing public funds to deliver a high- quality passenger rail service. In FY 2009: • Overall ridership fell 5.5%, revenue was flat, and our revenue-to-cost ratio fell to 47% primarily due to increased labor expenses and revenues that were below projections. • On-time performance reached an all-time high of 93% thanks to our capitalized maintenance program (now unfunded) and improved Union Pacific Railroad dispatching. This makes the Capitol Corridor the most reliable multi-frequency train service in the Amtrak national system. • Customer satisfaction scores continued to improve, despite poor economic conditions and extensive job losses. Over the past 11 years under CCJPA management, the Capitol Corridor’s service frequency has quadrupled, ridership and revenue have more than tripled, and our revenue-to-cost ratio improved by 56%. The CCJPA achieved these gains with very modest increases in State subsidy by constantly improving efficiency and reinvesting cost savings and revenues back into the service. Although ridership declined due to the slow economy we have continued to improve our service delivery, reliability, and customer satisfaction, which consistently tops the rankings of all Amtrak-operated services. We are also doing our part to protect the environment by taking cars off the road and reducing traffic congestion, gasoline usage, pollution, and carbon dioxide emissions. The key to sustaining our CONTENTS progress will require regular PERFORMANCE ELEVEN YEARS OF CCJPA MANAGEMENT Executive Summary 1 REVENUE capital investment in new track SERVICE TO COST Welcome Aboard: Capitol Corridor Overview 2 infrastructure, new or upgraded LEVEL RIDERSHIP REVENUE RATIO Where We’ve Been: FY 2009 Performance 9 rolling stock, and capitalized FY 2009 32 DAILY TRAINS 1,600,000 $23.5 MILLION 47% Where We’re Going: FY 2010 Planning 14 maintenance of track to (PRE-CCJPA) Itinerary: 2010 Legislative Agenda 16 optimize on-time performance. FY 1998 8 DAILY TRAINS 463,000 $6.25 MILLION 30% Consecutive years without State ELEVEN YEAR capital funding have made it IMPROVEMENT +300 % +245 % +276 % +56 % difficult to deliver the improvements needed to expand the service. On a positive note, a new Federal grant program was established in October 2009 when Congress enacted the Passenger Rail Investment and Improvement Act (PRIIA), the first-ever multi-year, long-term Federal capital matching program for High Speed and Intercity Passenger Rail (HSIPR) services. The intent is to provide Federal matching funds to complement State funding for HSIPR investment programs. Soon after, Congress enacted and President Obama signed the American Recovery and Reinvestment Act (ARRA), including an additional $8 billion in State grants to kick-start the federal HSIPR program. Given these developments, finding a steady source of State capital funding continues to be a priority. We wish to thank everyone who has contributed to the growth and success of the Capitol Corridor over the past 11 years – the CCJPA Board, our six member agencies, our transportation partners, and our loyal riders. We are honored to serve you. Dorothy W. Dugger, Executive Director Eugene K. Skoropowski, Managing Director (retired) David B. Kutrosky, Managing Director (incoming)

1 WELCOME ABOARD: CAPITOL CORRIDOR OVERVIEW

The Capitol Corridor is an intercity passenger of 32 daily trips. These gains were made possible • Develop rail service as the preferred means of rail route that provides a convenient and by focusing on operational efficiency, safety, and travel along the San Jose – Oakland/San Francisco environmentally responsible choice for people security; collaborative planning and partnerships; – Sacramento – Auburn route traveling along the congested I-80, I-680, and I-880 and a commitment to superior customer service. • Deliver cost-effective expansion of superior freeways by operating safe, frequent, reliable, and Despite flat or very modest increases in State passenger rail service affordable train service to 17 stations in 8 Northern budget allocations, our relentless pursuit of • Build on constructive relationships with our California counties: Placer, Sacramento, Yolo, efficiency enabled us to deliver significant service partners: riders, local communities, Amtrak,

Riding the Capitol Corridor is one of many ways that individuals can contribute to protecting the environment. On average, each individual driving a car generates

approximately one pound of carbon dioxide (CO 2)

emissions per mile traveled, or about 64 lbs. of CO 2 for a typical trip to a destination served by the Capitol Corridor. Each individual who opts to take the Capitol Corridor

instead of driving generates less than one-third of the CO 2 emissions for the same trip, and that amount drops for each new rider added. In fact, purchasing new rolling stock to increase train capacity is one of the most cost-effective strategies for the State to reach its greenhouse gas reduction goals.

Updating the fleet is another way to maximize the environmental benefits of rail travel. Caltrans has already retrofitted one locomotive to meet the latest emissions standards, and more upgrades are planned. Each new locomotive retrofitted or ordered represents up to a 75% Solano, Contra Costa, Alameda, San Francisco, and expansions by reinvesting cost savings and the Union Pacific Railroad (UPRR), and the State reduction in emissions compared to the older equipment. Santa Clara. revenues above business plan projections into the of California Together with the purchase of new rolling stock, the fleet service. This sustained performance reflects the With 1.6 million passengers annually, the Capitol upgrade will further enhance our green efforts. success of the Capitol Corridor train system as a OUR HISTORY Corridor is the third busiest Amtrak-operated route viable transportation alternative in the communities On December 12, 1991, the State of California In addition to being good for the environment, riding the in the nation. As manager of the Capitol Corridor it serves. Department of Transportation (Caltrans) and the train is wallet-friendly too. According to the American service since October 1998, the Capitol Corridor National Railroad Passenger Corporation (Amtrak) Automobile Association (AAA), the average cost of driving Joint Powers Authority (CCJPA) has steadily built OUR VISION initiated the Capitol Corridor intercity train a car is 45-71 cents per mile, not including tolls and ridership and a solid track record of financial and The CCJPA’s priorities and guiding values are service with six daily trains between San Jose and parking. The average cost of a full-fare Capitol Corridor operational success. In FY 1998, annual ridership described in our Vision Statement. We exist to: Sacramento. In 1996, legislation was enacted to ticket is about 35 cents per mile traveled, and can be as was 463,000. Eleven years later, ridership has more • Provide high-quality passenger rail and establish the Capitol Corridor Joint Powers Authority low as 14 cents per mile with a multi-ride ticket. Over time, this can add up to significant savings – for riders and for than tripled. In the same period, service levels connecting bus service that is safe, frequent, (CCJPA), a California joint powers authority with the environment. quadrupled – from 8 daily train trips between reliable, and affordable members from six local transportation agencies Sacramento and San Jose to the current schedule along the Capitol Corridor route. The CCJPA is

2 3 AUBURN/CONHEIM responsible for the administration and management structure. The interregional FISCAL SERVICE ALLOCATED ACTUAL REINVESTED IN • Depot building, Quik-Trak machines, limited free parking management of the Capitol Corridor intercity relationship among the CCJPA’s six member YEAR LEVELS BUDGET COSTS IMPROVEMENTS • Local transit connections train service and is managed by a Board of agencies – established through State legislation ROCKLIN s Directors comprised of individuals from each of creating the CCJPA – is the first and only one of its OPERATING BUDGET (MILLIONS) e

l • Depot building, Quik-Trak machines, limited free parking i • Local transit connections the six member agencies. In July 1998, an kind to manage an intercity train service. The FY 08-09 32 $26.9 $24.3 $2.6 m ROSEVILLE Interagency Transfer Agreement (ITA) CCJPA Board of Directors is supported by the 6 FY 09 -1 0 32 $28.5 $27.5 a $1.0 3 • Station staffed by travel agency , Quik-Trak machines , transferred the operation of the Capitol CCJPA staff and the staff of its member agencies, limited parking Corridor service to the CCJPA for a three-year who work together to develop the service’s • Local transit connections MARKETING BUDGET (MILLIONS) term. In the first two years of CCJPA operating strategies, marketing programs, and SACRAMENTO FY 08-09 $1.1 $1.1 • Staffed station, Quik-Trak machines, limited paid parking management, the Capitol Corridor expanded service planning activities. The CCJPA establishes • Motorcoaches to Redding, Reno and South Lake Tahoe train service by 50% and achieved substantial operating and management policy on capital and FY 09 -1 0 $1.1 $1. 1 • Local transit connections gains in ridership, revenues, and operating operating funds, fares, service levels, equipment a Projected DAVIS efficiency. In July 2001, the ITA was extended maintenance, schedules, marketing, and business • Staffed station, Quik-Trak machines, permit parking • Local transit connections for another three-year term through June 2004. planning for the Capitol Corridor as part of the SUISUN/FAIRFIELD In September 2003, legislation was enacted that State’s intercity rail program. FINANCES • Depot building, Quik-Trak machine, limited free parking eliminated the sunset date in the ITA and Each year the CCJPA receives funding from the San Francisco Bay Area Rapid Transit District • Local transit connections established the current, permanent governance State of California Business, Transportation and (BART) Management Contract MARTINEZ structure for the CCJPA. Housing Agency (BT&H) to cover operating costs s The enabling legislation called for BART to provide

e • Staffed station, Quik-Trak machine, limited free parking

l and marketing expenses. In turn, the CCJPA

i • Motorcoaches to Vallejo, Napa and Santa Rosa SERVICE OVERVIEW dedicated staff and administrative management to contracts with Amtrak for the operation of the

m • Local transit connections

s In FY 2009, the Capitol Corridor provided the CCJPA. Since that time, the CCJPA Board has

9 Capitol Corridor service. The primary source of e RICHMOND/BART STATION l 8 extended the contract through February 2010.

i intercity passenger trains between San Jose and • Intermodal station ,Quik-Trak machines, limited parking funding for capital improvements has traditionally

m BART’s management responsibilities on behalf of • Local transit connections Sacramento/Auburn with service to 16 train been the State Transportation Improvement 0 stations spanning the 170-mile corridor. The the CCJPA include: providing a professional 7 BERKELEY Program (STIP), which allocates funds every two 1 • Boarding area only, Quik-Trak machines Capitol Corridor route operates on tracks management staff whose sole focus is the Capitol years. Recent State budgetary measures have • Local transit connections primarily owned and dispatched by the UPRR, Corridor; overseeing day-to-day train and reduced the share of STIP funds, so supplementary EMERYVILLE and a small two-mile segment owned by Caltrain. motorcoach scheduling and operations; reinvesting funding is currently being provided by the Intercity • Staffed station, Quik-Trak machine, limited free parking The CCJPA manages the Capitol Corridor operating efficiencies into service enhancements; Rail Account of Proposition 1B. Previous allocations • Motorcoach connection to San Francisco overseeing deployment and maintenance (by • Local transit connections service through an operating agreement with from the State’s Public Transportation Account and Amtrak. Trains provide direct connections to 19 Amtrak) of rolling stock for the Capitol Corridor OAKLAND/JACK LONDON SQUARE the Traffic Congestion Relief Program provided and San Joaquin routes; managing subcontracted • Staffed station, Quik-Trak machine, limited paid parking local public transit systems and five passenger additional funding for track and station upgrades • Local transit connections rail or rail transit systems, including BART, feeder bus routes; interfacing with Amtrak and the which enabled the August 2006 service expansion OAKLAND COLISEUM/BART STATION VTA, ACE, Caltrain, and Amtrak’s national train UPRR on dispatching and railroad-related issues; to occur. • Intermodal platform , Quik-Trak machine, limited parking network. To supplement the train service, and coordinating with Caltrans, Amtrak, the UPRR, • Local transit connections, access to Oakland International the California Transportation Commission (CTC), When it was passed in the November 2006 State Airport via AirBART shuttle dedicated feeder bus and local transit routes

s serve communities south of San Jose (Santa and local communities to develop and implement General Election, Prop 1B set aside $19.95 billion e HAYWARD l

i a Capital Improvement Program. in State general obligation bonds. Of that total • Platform only ,limited free parking Cruz, Monterey, Salinas, San Luis Obispo, Santa m • Local transit connections Barbara), north of Martinez (Vallejo, Napa, amount, the CCJPA may apply for a partial share

5 Other Stakeholders

4 FREMONT/CENTERVILLE Santa Rosa, Eureka), and east of Sacramento of the $400 million Intercity Rail Account and The Capitol Corridor service is developed with • Depot building, Quik-Trak machine, limited free parking (Truckee, Colfax, Reno, South Lake Tahoe). $1 billion intended for transit safety and security • Local transit connections input from our riders, private sector stakeholders Together, these transit systems serve the second- improvements. Then, in the November 2008 State SANTA CLARA/GREAT AMERICA (such as Chambers of Commerce), and public largest urban area in the Western United States. General Election, voters passed Proposition 1A • Platform only ,Quik-Trak machines, limited free parking sector stakeholders (such as local transportation • Local transit connections and employer shuttles (California High Speed Train Act) which set aside ADMINISTRATION & MANAGEMENT agencies), along with the entities which deliver the SAN JOSE DIRIDON/CALTRAIN STATION $9.95 billion in State general obligation bonds. Of Over the past 11 years, the CCJPA has service – Amtrak, the UPRR, Caltrans, and the • Staffed station , Quik-Trak machines, limited free parking that total amount, $190 million is designated for the for Capitol Corridor passengers distinguished itself through its successful various agencies and communities that are along State’s three intercity rail corridors – including the • Motorcoaches to Santa Cruz, Monterey and operation of the Capitol Corridor train service the Capitol Corridor. Santa Barbara Capitol Corridor – to fund improvements that will • Local transit connections and its innovative and collaborative enhance connections with the planned California

4 5 SHOPPING / PERSONAL 4% VACATION 6% SCHOOL High Speed Train System. The CCJPA intends to on corridor development. While the outcome of the a list of long-term financial and service objectives 3% apply for a minimum of $47.5 million (one-third CCJPA’s application for Track 1 funds is still to guide our plans over the next 5 to 20 years: of the $190 million) once guidelines and allocation unclear, finding a steady source of State capital • Provide hourly service daily, from 5 a.m.–10 p.m. criteria have been developed by the State. funding continues to be a priority. • Achieve farebox recovery of 50% FAMILY / WORK / FRIENDS BUSINESS Although State funding continues to be uncertain, The CCJPA is committed to maximizing cost • Reduce train cost per passenger mile to 20¢ 26 % 61 % the CCJPA is encouraged by the creation of a efficiencies in its operation of the service. • Reduce travel time by 12% Federal capital program for High Speed and Intercity By continuing its fixed-price operating agreement • Achieve on-time performance of 90% or more Passenger Rail administered by the Federal Railroad with Amtrak, the CCJPA is able to stabilize Administration (FRA). This program, which was • Continuously improve customer satisfaction operating costs and reinvest cost savings and RIDER PROFILE FFY 2009 initiated by the Passenger Rail Investment and revenues above business plan projections into Both Caltrans and Amtrak used these objectives to Improvement Act (PRIIA) and jumpstarted by the service enhancements. develop their respective state or national passenger CARPOOL 3% TAXI 2% American Recovery and Reinvestment Act (ARRA), rail plans that include the Capitol Corridor. BIKE 7% LONG-DISTANCE/AMTRAK 1%

WALK

TRANSIT 16 % 25 % DROP OFF/ PICK UP DRIVE 22 % 24 %

TRAVEL-TO-STATION MODE FFY 2009

10-RIDE MONTHLY 19 % 35 %

ROUND-TRIP/ ONE WAY 46 %

TICKET TYPES FFY 2009

is designed to provide an ongoing stream of Federal ANNUAL BUSINESS PLAN OPERATIONS In FY 2009, we continued to make improvements funding for passenger rail to supplement State Each year the CCJPA submits to the State a Business Train Equipment to our fleet. The rebuilding of the head-end power capital funding. The CCJPA is eligible to receive Plan for the following two fiscal years that specifies The CCJPA is responsible for the administration (HEP) units on all locomotives is nearly complete, these Federal HSIPR funds as a joint powers agency annual operating and marketing strategies; and maintenance supervision of the State-owned and one locomotive was retrofitted with the latest that provides intercity passenger rail service. In performance standards and goals for farebox ratio, fleet of rail cars and locomotives assigned to technology and emissions controls in the industry. addition, the CCJPA is participating in the two- ridership, and on-time performance; capital Northern California. The equipment includes Train car interiors are being refreshed with new phase competitive application process for $8 billion improvement plans; and the funding request to the California Locomotives, among the most modern, upholstery, carpets, and curtains. The addition of in ARRA State grants, which do not require State for the CCJPA’s annual costs for inclusion in quiet, and cleanest operating locomotives in the security cameras and testing of new systems that matching funds (although they are encouraged). the State budget proposal to the Legislature. United States; the California Café Car with onboard improve locomotive performance and reduce The first phase (Track 1, submitted August 24, food service and space for 49 passengers; and the emissions will be pushed back until 2011 due 2009) focuses on job creation while the second LONG-TERM OBJECTIVES wheelchair-accessible California Coach Car with to design and funding delays. With certain trains phase (Track 2, submitted October 2, 2009) focuses To supplement the annual Business Plan, the restrooms and space for 88 passengers. near capacity, the CCJPA is working with Caltrans CCJPA Board developed a Vision Plan that includes to procure new rail cars and locomotives to

6 7 accommodate more passengers. Since this may safety and safe operating practices. The CCPJA take a few years, Caltrans has arranged for several continues to invest in capital projects to improve WHERE WE’VE BEEN: rebuilt Amtrak Superliner Coaches to help the safety and security, including security cameras at Capitol Corridor as a short-term solution. stations; infrastructure hardening (fencing, FY 2009 PERFORMANCE bollards, barriers) to protect stations, facilities, Motorcoach Equipment and passengers/employees; upgrades to cameras, Through its contracted private motorcoach FY 2009 SERVICE PLAN HIGHLIGHTS • Although the absolute number of 10-ride tickets lighting, and fencing at the Oakland maintenance operators, Amtrak provides feeder bus routes that In the midst of an economic downturn, the CCJPA has declined, monthly ticket sales are up 1% over facility; and upgrades to the electronic signage at connect outlying communities to the Capitol maintained the service plan that started in August FY 2008. stations. In addition, Amtrak police officers provide Corridor service. Each air-conditioned motorcoach 2006 with 32 weekday trains between Sacramento safety and security assistance to the Capitol • The discretionary travel market – dominated by is equipped with a wheelchair lift, restroom, and and Oakland/San Francisco; 14 daily trains to Corridor, along with local police, BART Police, and single-ride tickets – is only down 1%. storage space for baggage and bicycles. San Jose; and 2 daily trains east of Sacramento to Union Pacific Police. Roseville, Rocklin, and Auburn. Although our • Our Train Treks program doubled in size from Local Connections FY 2008 and was responsible for more than Another top priority for the CCJPA is to promote results were not as outstanding as FY 2008 – which The unique structure of the CCJPA enables 17,000 riders and $217,140 in revenue in FY 2009. rail safety awareness to the public by partnering may have been an anomaly with high gas prices and communities served by the Capitol Corridor to The CCJPA applied for funding from the newly with local agencies and communities to provide a healthy economy fueling record ridership growth • participate in the development of programs that created Federal passenger rail program to support effective education, outreach, and enforcement. – our performance in FY 2009 continued our promote the use of our trains. six programs: Trespassing and grade-crossing incidents have a previous track record. Once again, we reaped the • Surveys show that more than 25% of Capitol severe impact on our service performance and rewards of prior track capacity investments and – Capitalized Maintenance Corridor passengers arrive at the station via bus, reliability. With the number of these incidents on delivered industry-leading on-time performance – Yolo West Crossover light rail or other forms of transit. By the rise, the CCJPA will increase its coordination and customer satisfaction. If we exclude FY 2008, – Wireless Network and Applications coordinating transit connections with other a steady arc of growth from FY 2007 to FY 2009 with Operation Lifesaver, a voluntary effort by – Ticketing and Communications services, the Capitol Corridor helps reduce the shows that the Capitol Corridor actually fared well railroads, safety experts, law enforcement officials, – Sacramento Intermodal Track and Platform number of vehicles contributing to traffic considering the economic times, and our and public agencies to participate in safety Relocation (partner with the City of congestion and pollution. performance in 2009 is an improvement over the education campaigns for the media and the public. Sacramento) • The Transit Transfer program allows passengers last “normal” year of 2007. – San Jose Diridon Station Track and Platform to transfer free of charge to nearly all local transit RIDERSHIP Clearly, job cuts and furlough days in Sacramento Improvements (partner with Caltrain) lines that serve the stations, including The typical Capitol Corridor rider takes the train as a convenient and enjoyable alternative to driving. have negatively affected our business travel market. Sacramento RT, Rio Vista Transit, E-Tran (Elk CAPITAL IMPROVEMENT PROGRAM (CIP) Riders take the train both for business and leisure In addition, tighter family budgets have resulted in Grove Transit), Yolobus, Unitrans, County While Federal funding for much-needed capital travel, with destinations concentrated in the a reduction in discretionary travel, especially on Connection, Santa Clara VTA, AC Transit, improvements to maintain and expand the service Sacramento Valley, Sierra Nevada Foothills, San weekends. In response, the CCJPA launched several Fairfield-Suisun Transit, Benicia Breeze, and is available for the first time, State funding remains Francisco/East Bay area, and San Jose/Silicon Valley discounts and marketing campaigns that helped to WestCAT. uncertain due to continued financial challenges. A area. More than half of all riders use discounted offset the decline in these markets. Here are some • The CCJPA has negotiated reciprocal ticketing reliable stream of State capital funding is crucial to multi-ride tickets, an attractive option for regular highlights from the year: agreements with Roseville Transit and Placer position California and the Capitol Corridor to fully business travelers and those who take the train two • Overall ridership fell 5.5% in FY 2009, but if we Commuter Express buses that parallel the Capitol take advantage of the new Federal passenger rail or three times a week. exclude FY 2008 results, ridership is actually up Corridor route between Sacramento, Roseville, funding opportunities. Investing in improvements 10.3% from FY 2007. and Auburn. now, during an economic downturn, ensures that CUSTOMER FEEDBACK • Although ridership declined, revenue dipped only • Passengers are offered a 20% discount on BART The CCJPA takes pride in its customer-focused the service is ready for the recovery and can slightly (-1%) compared to last year but is up 21% tickets purchased on board the Capitol Corridor service delivery, and our hard work is paying off. accommodate sudden ridership fluctuations due to compared to FY 2007. trains to facilitate transfers to the Richmond and Capitol Corridor received its highest rankings rising gasoline prices. This business model has been Oakland Coliseum Intermodal Stations. ever in our FY 2009 On Board Surveys and are • On-time performance reached an all-time-high of used successfully in the freight rail industry. 93%, making the Capitol Corridor the top- • Agreements with Monterey-Salinas Transit and consistently ranked in the top five for customer Station Upgrades Santa Cruz Metro offer passengers even more satisfaction in the Amtrak national system. performing multi-frequency service in the Amtrak national system. Quik-Trak ticketing machines are now installed at transportation choices throughout Northern We encourage passengers to provide input on our nearly all Capitol Corridor stations, helping to • Customer satisfaction is higher than ever and California. service performance through comment cards on increase revenues while making it easier to buy regularly in the top five in the Amtrak national the trains, phone calls, letters, and email. We use tickets and reducing onboard ticket sales. RAIL SAFETY this feedback to identify and prioritize service system. The CCJPA and Amtrak, our operating partner, are modifications, capital improvements, and desired committed to upholding the highest standards of 8 amenities in the service. 9 RIDERSHIP TEN YEARS OF PERFORMANCE OVERALL CUSTOMER SATISFACTION AT STATIONS AND ONBOARD 1,800,000 4.5 TEN YEAR IMPROVEMENT +108 % 1,600,000 1,693,580 1,599,625 4.25 4.29 4.26 4.24 1,400,000 1,450,069 4.18 4.17 4.16 1,200,000 1,273,632 4.0 1,260,249 4.09 4.11 4.05 4.07 1,165,300 1,000,000 1,080,000 1,139,100 1,073,000 3.75 800,000

600,000 768,000 3.5 FFY 99-00 FFY 00-01 FFY 01-02 FFY 02-03 FFY 03-04 FFY 04-05 FFY 05-06 FFY 06-07 FFY 07-08 FFY 08-09 FFY 99-00 FFY 00-01 FFY 01-02 FFY 02-03 FFY 03-04 FFY 04-05 FFY 05-06 FFY 06-07 FFY 07-08 FFY 08-09 Respondents were asked to rate their overall experience on a scale of 1-5, where the higher the score, the more positive the rating.

REVENUE TEN YEARS OF PERFORMANCE $25M • Sacramento, the busiest station on the route, saw enhance media outreach efforts to increase the TEN YEAR IMPROVEMENT +158 % $24M $24M completion of several improvements including Capitol Corridor’s visibility and media coverage. $20M installation of the permanent bus canopy, Advertising and Joint Campaigns $19M relocation of the taxi stand, and new landscaping The CCJPA, along with Amtrak and Caltrans, improvements, thanks to Sacramento Regional $15M $16M continued the “Travel Made Simple” campaign, $15M Transit and the City of Sacramento. $13M $13M emphasizing the convenience of modern train $12M $12M $10M WIRELESS NETWORKING travel. Radio and online ads supported the $9M The CCJPA is in the final stages of putting forth a campaign in three major markets. $5M Request for Proposal to develop a wireless network Promotional Events, Programs & Partnerships FFY 99-00 FFY 00-01 FFY 01-02 FFY 02-03 FFY 03-04 FFY 04-05 FFY 05-06 FFY 06-07 FFY 07-08 FFY 08-09 along with several operational applications that A variety of events and programs promoted would utilize the network. Initial discussions awareness and ridership this year. Many of these with vendors indicate strong and credible industry partnership promotions allowed CCJPA to multiply SYSTEM OPERATING RATIO TEN YEARS OF PERFORMANCE interest in developing such a network for the 55% 55% the value of its marketing dollars by sharing TEN YEAR IMPROVEMENT +31 % Capitol Corridor service. 48% advertising assets. 45% 47% 46% Marketing Program • Stitch ‘n Ride TM – This award-winning promotion 43% The CCJPA combines grassroots local marketing 40% 39% encourages ridership among knitters attending 35% 36% 37% 38% efforts and collaborative media campaigns to build the annual Stitches West Convention in Santa awareness of the Capitol Corridor as a distinct 25% Clara. FFY 99-00 FFY 00-01 FFY 01-02 FFY 02-03 FFY 03-04 FFY 04-05 FFY 05-06 FFY 06-07 FFY 07-08 FFY 08-09 brand in the Northern California region. In FY 2009, marketing efforts were primarily aimed at • Rider Appreciation Events – During these building ridership in selected demographic and quarterly events, passengers are treated to food and beverage samples and prize drawings from ON-TIME PERFORMANCE TEN YEARS OF PERFORMANCE niche markets. The CCJPA maintained its most 100% popular campaigns and events, and developed promotional partners, and are able to speak A STEADY SOURCE OF CAPITAL FUNDS IS NEEDED TO CONTINUE TO IMPROVE RELIABILITY AND ON-TIME PERFORMANCE new discounts and promotions to appeal to budget- directly with CCJPA team members about the 95% service. 93% conscious leisure travelers. 90% • National Train Day – A community event was In addition, the CCJPA completed a major 85% held in Sacramento to celebrate National Train 86% 86% redesign of the Capitol Corridor website to improve 84% 85% Day and present the annual California Golden 80% navigation, enhance visibility for promotional STAR award (State Advocate of Rail). 79% 79% partners, and create a foundation for future 75% 78% 75% improvements. The CCJPA also continued to 70% 73% FFY 99-00 FFY 00-01 FFY 01-02 FFY 02-03 FFY 03-04 FFY 04-05 FFY 05-06 FFY 06-07 FFY 07-08 FFY 08-09

10 11 BUDGET PROJECTS COMPLETED/UNDERWAY (MILLIONS) STATUS

• Train Treks – This discount program is targeted REVENUE ENHANCEMENT AUTOMATED TICKET VALIDATION PROGRAM: Introduce handheld $1.35 Evaluation Program continuing The Automated Ticket Validation (ATV) Program computer devices that automatically perform ticket validation and through winter 2010 and full at school and youth groups using the train for sales on the trains. Pilot program in progress, in cooperation with implementation in Spring 2010. midday/mid-week travel. In FY 2009, we doubled was created to replace the current manual process Amtrak, Caltrans, and federal law enforcement agencies. by implementing an electronic handheld device that the number of Train Treks riders using the VIDEO SECURITY CAMERAS AT CAPITOL CORRIDOR STATIONS: $.65 Project to be completed in 2010. program. will both validate and issue tickets electronically. Purchase and install security cameras at six (6) unstaffed stations. This program is designed to increase onboard • Kids Ride Free on Weekends – This promotion CAPITALIZED MAINTENANCE PROGRAM: Joint effort with $2.50 Phase 1 began in 2007 and completed revenue collection and deter credit card fraud by was revived to attract families and boost leisure UPRR to replace ties, rails, and switches to improve reliability, in 2009. providing a real-time connection between the point travel on weekends. maintain good ride quality, and keep tracks in state of good repair. of sale/ticket validation and the Amtrak revenue • Seniors Ride 50% Off – This new offer was BAHIA – BENICIA CROSSOVER PROJECT: Install a universal crossover $7.50 Financed with Bay Area Regional system. The project is currently in the evaluation in the Bahia–Benicia area to facilitate switching and increase Measure 2 (RM2) and State funds. created to promote mid-week travel among phase with 15 conductors either trained or directly capacity. First leg installed 2009; second leg seniors. participating in the pilot to date. completed in early 2010. Sports Promotional Partners PASSENGER INFORMATION DISPLAY SYSTEM (PIDS) UPGRADES: $.75 Project to be completed Spring 2010. Targeted marketing via the Train Treks program Replace two-line platform signs with larger, ADA-compliant signs These partnerships include elements that promote and leisure-activity oriented promotions on capable of displaying four lines of text. Capitol Corridor brand awareness, geographic weekends, as well as the addition of Quik-Trak SECURITY OPERATIONS CENTER (SOC) CONSTRUCTION AT OAKLAND $.50 Project on hold pending buildout of service area, and train travel to games. In-game ticket vending machines at almost all Capitol MAINTENANCE FACILITY: Design phase for a security operations video network. videoboard spots, announcements and radio spots Corridor stations, helped keep revenues in line with center for centralized video event response. during game broadcasts, and email inclusions FY 2008, which was a record year for revenue. Since WIRELESS DEVELOPMENT PLAN: Developed wireless specification $.20 Design specification and legal review promote the Capitol Corridor brand, while group its inception in 2002, the Train Treks program has and legal review for system specifications. for procurement completed. travel discounts, discounted train travel, and pre- hosted nearly 90,000 students and chaperones, SAFETY AND SECURITY UPGRADES TO OAKLAND MAINTENANCE $.25 Project Completed in 2009. game presence encourage travel via train. Sports FACILITY: Improve access control, fencing and gates, video ($150K in exposing a younger generation to the benefits of 2008, $100K partners include the Oakland A’s, Oakland Raiders, surveillance, and mass notification systems. CCJPA has contributed in 2009) train travel. Few marketing dollars are spent on $150K of $1.5M total budget. Sacramento River Cats, and Cal Golden Bears this program; the success of Train Treks is due to Football. EMERYVILLE STATION AND TRACK UPGRADE: Install extensions of $10.00 Scheduled for construction in early word-of-mouth and repeat travelers. The return- the station siding track, crossing signal upgrades, signal 2010 and expected to be complete by on-investment (ROI) of this program is remarkable: improvements, higher speed switches, and roadway undercrossing Summer 2010. to date it is nearly 28 to 1. upgrades that improve speed and reliability. SECURITY INFRASTRUCTURE PROJECT: Security program for fencing $.30 Program design, signage developed. PUBLIC INFORMATION AND OUTREACH and right-of-way protection with signage. Implementation planned for 2010. In FY 2009, the CCJPA's public information SUBTOTAL–PROJECTS UNDERWAY $24.00 efforts continued to engage the media and answer questions about the Capitol Corridor service. BUDGET The Capitol Corridor was featured in 125 news COMMITTED PROGRAMMING (MILLIONS) STATUS stories that appeared in print, television, radio, and Internet media outlets. One notable SACRAMENTO – ROSEVILLE TRACK IMPROVEMENTS: $6.53 Design concepts being evaluated. Add track and related infrastructure between Sacramento accomplishment was the airing of a feature about and UPRR’s Roseville Yard, for near-term expansion of Capitol the Capitol Corridor service on “Eye on the Corridor trains to Roseville and Auburn. Bay,” a Bay Area-based news magazine on KPIX ROLLING STOCK: Overall State of California purchase of $125M in $25.00 Caltrans procurement planned Channel 5, the CBS affiliate. Additionally, b-roll rolling stock, of which up to $25M will be for the Capitol Corridor. during 2010. images and video were provided to the media to YOLO CAUSEWAY WEST CROSSOVER: Install a universal crossover $4.00 Design completed. Construction supplement their news coverage. The estimated between Davis and Sacramento to improve reliability and increase planned to start in mid-2010 advertising value of the news coverage obtained capacity. depending on funding availability. in FY 2009 was over $105,000. SAN JOSE DIRIDON STATION EXPANSION: Construct additional $20.60 CCJPA’s share of an overall $52.08 platforms and tracks to increase station capacity. million project. ONBOARD PASSENGER INFORMATION SYSTEM (PIS): Funds a $.50 Supports Caltrans’ efforts to portion of Caltrans-led system of automated on-train video and implement on-train announcements. audio announcement system. SUBTOTAL–COMMITTED PROGRAMMING $56.63 TOTAL SECURED FUNDING $80.63

12 13 be crucial to the success of the High Speed Rail Longer-term marketing plans include the WHERE WE’RE GOING: System. development of more targeted promotions and outreach via a customer relationship management FY 2010 PLANNING MARKETING PROGRAM (CRM) program. The deployment of a CRM Marketing efforts in FY 2010 will continue to solution will enable the Capitol Corridor to build awareness of the Capitol Corridor as a strengthen its relationship with customers by FY 2010 SERVICE PLAN HIGHLIGHTS to support the Vision Plan adopted by the CCJPA distinct regional service, and drive ridership to learning about passengers’ travel preferences, With limited new capital funds – and additional Board of Directors. trains with available capacity. Key tactics will rolling stock not expected to arrive for at least delivering more tailored promotions, and following The CIP is primarily State-funded with some local include radio spots, media campaigns, and a strong up on customer service issues. four years – the CCJPA will focus on maintaining online presence. Additional tactics may include: the 32-train service plan and improving service funding support. In FY 2009, State financing for Upgrades to the Capitol Corridor website performance and reliability. Programs planned the CIP remained minimal and sporadic due to • or underway will allow for the following diversion of State transportation funds to other • Development of mobile website and applications improvements in FY 2010: • Installation of the next phase of security improvements including security cameras at unstaffed stations • Working with Amtrak to fully implement the onboard Automated Ticket Validation (ATV) program • Installation of new signs for the real-time train status Passenger Information Display System (PIDS) • Initiation of first phases of wireless Internet access in Spring 2010 • Working with UPRR on the completion of the Bahia-Benicia Crossover to improve reliability and reduce travel time for passenger and freight trains • Working with Amtrak, Caltrans, and UPRR to complete construction on the Emeryville Station Track Improvement Project to enhance passenger train access at the station • Submitting a Round Two funding request to FRA for a series of phased improvements between non-transportation uses. However, the to enhance customer communications Oakland and San Jose which will allow an increase establishment of an ongoing FRA High Speed and • Seasonal promotions supported by advertising in frequency Intercity Passenger Rail creates, for the first time, • Public relations campaigns to maximize a Federal financing mechanism to support intercity • Submitting a Round Two funding request to awareness of the Capitol Corridor brand and rail services such as the Capitol Corridor. FRA for design and environmental planning to service and increase news media coverage increase service frequency between Sacramento The provision of Federal funding makes a Outreach and loyalty programs such as Rider and Auburn • consistent source of State capital funding more Appreciation Events CAPITAL IMPROVEMENT PROGRAM important than ever. As the State takes important • Coordination with Amtrak and Caltrans on The CCJPA has developed a $983 million 10-year steps to create a High Speed Rail System, the ability selected events, promotions, and creative Capital Improvement Program (CIP) that of the Capitol Corridor to increase service frequency campaigns represents a steady, sustainable investment plan to and from San Jose as a transportation hub will

14 15 • Included within HR 2095 was the Rail Safety CAPITOL CORRIDOR JOINT ITINERARY: Investment Act of 2008 (RSIA), which authorized CLOSING MESSAGE POWERS AUTHORITY BOARD This annual report is designed to provide an $250 million over five years for the development OF DIRECTORS FY 2009 2010 LEGISLATIVE of a predictive collision avoidance technology that overview of the Capitol Corridor passenger rail can stop a train before an accident occurs. The service and highlights of our accomplishments and PLACER COUNTY TRANSPORTATION AGENDA common technology under development by performance in FY 2009. Throughout the past 11 PLANNING AGENCY The CCJPA actively participates in seeking railroad agencies is Positive Train Control (PTC), years we have continuously improved our financial Jim Holmes, Chair legislative solutions to enhance train service and which is a sophisticated technology that uses performance, operational efficiency, and customer Keith Nesbitt transportation choices in Northern California. braking algorithms to automatically bring PTC- service, building a solid track record that makes us Gina Garbolino (alternate) equipped passenger and heavy freight trains to a an ideal investment for public funds. As always, we FY 2009 ACCOMPLISHMENTS safe stop. This will help prevent train-to-train are committed to improving the quality of life in SACRAMENTO REGIONAL • Design-Build Authority for Transit Projects – collisions, over-speed derailments and casualties the communities we serve by providing safe, TRANSIT DISTRICT AB 729 (Evans): This bill, enacted in October or injuries to the public and railway workers. frequent, reliable, and affordable intercity train Steve Cohn 2009, extends the sunset date for using the The CCJPA is committed to working with service – and a “greener” way to travel. On behalf of Roger Dickinson design-build method of procurement for design railroads along the Capitol Corridor route to the CCJPA Board of Directors and our member Bonnie Pannell (alternate) and construction of transit projects until January secure appropriations from RSIA for the agencies and partners, thank you for your ongoing 1, 2015. It is recognized that under certain implementation of PTC along the route. support of the Capitol Corridor. SAN FRANCISCO BAY AREA conditions, the design-build method can RAPID TRANSIT DISTRICT be a more effective means of implementing • Work with UPRR to define a plan and secure Thomas Blalock transportation infrastructure projects. future capital funding sufficient to meet the James Fang CCJPA’s goal for expanded train service to San CAPITOL CORRIDOR • California High Speed Rail System – Proposition Auburn Bob Franklin, Vice Chair Jose and Roseville/Auburn, and to complete 1A: California voters passed Proposition 1A in the ROUTE MAP Joel Keller projects to enhance system safety and security to Roseville State’s November 2008 General Election, which Rocklin Gail Murray Suisun/Fairfield protect employees, passengers, and facilities. Davis provides $9.95 billion in State general obligation Sacramento Lynette Sweet Work with transit agencies to build upon the (Sac RT) bond funds to develop a fully-operational • Richmond John McPartland (alternate) (BART) High Speed Rail System stretching from Los successful State Supreme Court decision that Martinez Angeles/Anaheim to San Jose/San Francisco requires funding derived from State sales tax on Berkeley BUS SANTA CLARA VALLEY gasoline to be used for public transportation San Emeryville CONNECTION TRANSPORTATION AUTHORITY with extensions to Sacramento and San Diego. Francisco TRANSFER Included in the bond funds is $190 million for purposes, and ensure that all State gas and sales Oakland Jack London STATION Rose Herrera tax funds reserved for such public/mass transit OaklandOak Coliseum Ash Kalra the State’s intercity passenger rail corridors, (BART) purposes are not diverted to pay for other services including the Capitol Corridor. It is anticipated Ha yw ar d that the CCJPA will receive a minimum of typically financed by the State’s general funds. SOLANO TRANSPORTATION Fremont/Centerville $47.5 million to improve connections with the AUTHORITY Len Augustine proposed High Speed Rail System in San Jose Santa Clara/Great America James P. Spering and Sacramento. Jack Batchelor, Jr. (alternate) San Jose/Diridon (CALTRAIN) FY 2010 ACTION PLAN • With the passage of HR 2095, the Passenger YOLO COUNTY Rail Investment and Improvement Act (PRIIA) TRANSPORTATION DISTRICT includes for the first time a Federal capital Christopher Cabaldon matching grant program for High Speed and Steve Souza Intercity Passenger Rail (HSIPR) services. As an Mike McGowan (alternate) eligible recipient of these HSIP R capital funds, the CCJPA will work in collaboration with EXECUTIVE OFFICERS Dorothy W. Dugger, Executive Director Amtrak, the State, and other regional partners David B. Kutrosky, Managing Director (incoming) to maximize the funding available to the CCJPA Eugene K. Skoropowski, Managing Director (retired) and other State-supported intercity passenger Kenneth A. Duron, Secretary rail agencies. Matthew Burrows, General Counsel Scott Schroeder, Controller-Treasurer

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