FY 2018 Budget Work Session Community Services Department

May 9, 2017 1 Community Services Purpose

To provide the BCC with an overview of the Community Services Department’s operations and proposed FY 2018 Budget.

2 Community Services Presentation Outline

• Overview of Department ‒ Overview of Individual Divisions • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks • Unfunded Challenges ‒ Proposed Division Budget ‒ Mandated/Required Expenditures ‒ Departmental Budget ‒ Summary 3 Community Services Department Mission Statement

The Lake County Community Services Department’s mission is to serve as the link between government and the community and to work with numerous partners to improve the quality of life while delivering the highest level of service.

4 Community Services Department Organizational Chart

Community Services Department Admin (5 FTE)

Health & Human Housing & Services Community Transit Development (7 FTE) (5 FTE) (10 FTE)

Community Services Department – 27 FTE 5 Health & Human Services Presentation Outline

• Overview of Department ‒ Overview of Health and Human Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks • Unfunded Challenges ‒ Proposed Division Budget ‒ Mandated/Required Expenditures ‒ Departmental Budget ‒ Summary 6 Health & Human Services Mission Statement

To serve as advocates and provide information, resources, and assistance to Lake County citizens through the following sections and programs:

• Children and Elder Services, • The Community Health Worker Program, and • Veteran Services

Health & Human Services Organizational Chart

Health & Human Services Division Manager (1 FTE)

Community H&HS Children & Elder Veterans Health Worker Administration Services Services Program (1 FTE) (1 FTE) (3 FTE) (1 FTE)

Health & Human Services – 7 FTE Health & Human Services Levels of Service

In FY 15/16, the Division of Health & Human services provided the following services for the residents of Lake County:

– 195 HCRA eligibility determinations

– 144 indigent cremations/burials

– 143 Solid Waste/Fire Assessment Tax Hardship approvals

– Distributed 3,900 Children & Family Services and Elder Services Resource Directories Health & Human Services Levels of Service

– Responded to 11,480 phone calls from residents seeking assistance

– Provided Information & Referral to 3,700 un/underinsured residents

– Assisted 536 residents with health related applications

– Served 1,992 veterans in the office

– Served 360 veterans at the VA clinics

Health & Human Services Accomplishments

– Contracted with 11 private not-for-profit agencies to serve at risk children and families

– Contracted with 11 private not-for-profit agencies to provide basic needs for individuals and elders in crisis

– Partnered with the Sheriff’s Office to monitor and analyze our contract with Armor Correctional Health Services for inmate medical care

Health & Human Services Efficiencies

• Armor Correctional Health Services, Inc. – Increased accuracy and accountability of inmate medical claims – Realized a cost savings in pharmaceutical services

• Consolidation of H&HS Grant Reporting – CSC and H&HS Grants submit the same financial and activity reports Health & Human Services Benchmarks

State Mandated Medicaid Costs $25,000,000

$19,861,526 $20,000,000

$15,000,000

$10,682,855 $10,000,000 $7,262,134 $5,311,562 $5,426,601 $4,401,523 $4,494,513 $5,000,000

$805,436 $0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Medicaid Cost Per Capita $18.00 $16.81 $16.51 $16.00 $15.36 $15.51 $13.59 $14.04 $14.00

$12.00 $10.00 $10.00

$8.00 $6.79 $6.00

$4.00

$2.00

$0.00 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Veteran Population 70,000 66,452

60,000 55,969 53,175

50,000 45,233

40,000 34,025 29,968 30,000

20,000 17,699 18,187

10,000

0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Veterans Service Office Staff

12 10 10 8 8 8 6 6

4 3 3 3 2 2

0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia

16 Health & Human Services Benchmarks

Veterans Per Service Officer

18,000 17,000 16,000 14,000 12,000 10,000 10,000 9,000 8,000 8,000 5,600 6,000 6,000 6,000 5,000 4,000 2,000 0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Proposed Budget

FY 2017 FY 2018 Adopted Budget Proposed Budget % Change Personal Services $632,297 $689,192 9.0% Operating Expenses $7,722,154 $7,630,296 -1.2% Capital Outlay $0 $0 N/A Debt Services $112,700 $112,700 0.0% Grants & Aids $1,494,223 $1,494,223 0.0% Reserves $0 $0 N/A Total Expenditures $9,961,374 $9,926,411 -0.4%

Includes Personal Services and Operating Expenses for Administration Division Health & Human Services New Position Request

• Assistant Veterans Service Officer – Increased Community Outreach • Assisted Living Facilities • Retirement Communities • Veteran Services Organization Posts

− 5 week wait for appointment with VSO

19 Health & Human Services Human Services Grants

• FY 2016/2017 – $175,761 budgeted for Children Services grant – $122,500 – budgeted for Human Services grants • FY 2017/2018 - Request for Proposals (RFP) has been released

Recommend same level of funding for FY 17/18 20 Health & Human Services Mandated/Required Expenditures

• Medicaid (Chapter 409.915, F.S.) • LifeStream Behavioral Center (Chapter 394.76, F.S.) • Health Department (Chapter 154, F.S.) • HCRA (Chapter 154.301, F.S.) • Indigent Cremation/Unclaimed Burials (Chapter 406.50, F.S.) • Children's Medical Exams (Chapter 39.304, F.S.)

23 Health & Human Services Unfunded Challenges

• LifeStream Behavioral Center $100,000* Mental Health & Substance Abuse Services *3rd year request of $100,000 to fulfill $300,000 increase request. Currently funded at $1,073,987

• Lake Community Action Agency $ 20,000** **Prior 3-year grant recipient of the Human Services grant. Requesting funds for administrative costs.

24 Community Services Presentation Outline

• Overview of Department ‒ Overview of Housing and Community Development Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks • Unfunded Challenges ‒ Proposed Division Budget ‒ Mandated/Required Expenditures ‒ Departmental Budget ‒ Summary 25 Housing & Community Development Mission Statement

The Lake County Housing and Community Development Division’s mission is to improve the quality of life for Lake County residents through Community, Housing, and Economic Development opportunities.

Housing & Community Development Organizational Chart

H&CD Division 10.90 FTE

SHIP Section 8 Community Development (2.45 FTE) (5.55 FTE) (2.90 FTE)

.90 FTE includes partial allocations for financial positions Housing & Community Development Program Descriptions

• Community Development Block Grant - Provides parks, sewer, sidewalks, water lines, neighborhood centers, and limited housing improvement

• SHIP - Provides funding to improve or create access to new or existing housing units

• Section 8 - Subsidizes housing cost for income eligible families

Housing & Community Development Levels of Service

• Provided monthly rental subsidies to over 625 families with approximately $335,000 monthly added to the local economy • Assisted 83 families with rental and utility deposits to assist in accessing housing through the REACH program • Assisted 16 families with emergency repair on homes • Provided mobility ramps for three families with physical challenges • Demolished and replaced one mobile home for an eligible family • Replaced or rehabilitated six homes • Provided nine families with our College Outreach Program

Housing & Community Development Accomplishments

• Lake County Housing received a “High Performer” rating from HUD Audit after receiving a 96% performance on the SEMAP score • Created and implemented Youth Job Training Program • Maximized the number of families served under Section 8 • Maintained voucher utilization at or about 95% • Transitioned to a new software to maintain a secure system • Supported the College Outreach Program for low income families • Completed, in partnership with City of Tavares, the Alleyway and Sidewalk Improvement Project

Housing & Community Development Accomplishments – Section 8

Youth Job Training Program Housing & Community Development Accomplishments - CDBG

College Outreach Program Housing & Community Development Accomplishments - CDBG

Mobile Home Replacement Program Housing & Community Development Accomplishments - SHIP

SHIP Home Replacements Housing & Community Development Efficiencies

• Infill Development – Development of vacant or under-used parcels within existing areas that are already largely developed; Leverages funding sources; provides bigger impact; supports local contractors/sub-contractors

• Family Self Sufficiency Program – Enables families assisted through the Housing Choice Voucher (Section 8) program, to increase their earned income and reduce their dependency on welfare assistance and rental subsidies

• Multifamily Rental Development – Support of small and large rental developments to increase affordable housing access Housing & Community Development Benchmarks

Community Development Block Grant (CDBG) Per Household $14 $13 $12 $12 $12 $11

$10 $9 $9 $8 $8

$2 $- $- Lake Marion Orange Osceola Polk Seminole Sumter Volusia Estimates and projections by Shimberg Center for Housing Studies and Housing for Urban Development (HUD) Allocations for Community Development Block Grant (CDBG) Housing & Community Development Benchmarks

State Housing Initiative Program (SHIP) Per Household $30 $25 $26 $25 $23 $22 $22 $20 $21 $20 $17

$15

$10

$- Lake Marion Orange Osceola Polk Seminole Sumter Volusia

Estimates and projections by Shimberg Center for Housing Studies, based on 2010 U.S. Census data and projections by Florida Housing Coalition Housing & Community Development Benchmarks

Households with Cost Burden Income paid for housing is at least 30%

60.0% 49.4% 50.0% 46.7% 40.0% 39.9% 40.0% 35.2% 35.3% 35.0%

30.0% 24.9%

20.0%

10.0%

0.0% Lake Marion Orange Osceola Polk Seminole Sumter Volusia

Estimates and projections by Shimberg Center for Housing Studies, based on 2010 U.S. Census data Housing & Community Development Benchmarks

Homeownership Rates (National average – 63.7%) 100.0% 90.5% 90.0% 80.0% 76.7% 76.9% 71.0% 72.5% 70.0% 65.3% 67.0% 58.4% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Lake Marion Orange Osceola Polk Seminole Sumter Volusia

Estimates and projections by Shimberg Center for Housing Studies, based on 2010 U.S. Census data Housing & Community Development Proposed Budget

FY 2017 FY 2018 Adopted Budget Proposed Budget % Change Personal Services $716,641 $728,925 1.7% Operating Expenses $486,072 $404,321 -16.8% Capital Outlay $936,084 $72,500 -92.3% Grants & Aids $8,514,445 $9,945,485 16.8% Reserves $1,254,342 $247,097 -80.3% Total Expenditures $11,907,584 $11,398,328 -4.3% Housing and Community Development is 100% grant funded Community Services Presentation Outline

• Overview of Department ‒ Overview of Transit Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks • Unfunded Challenges ‒ Proposed Division Budget ‒ Mandated/Required Expenditures ‒ Departmental Budget ‒ Summary 41 Transit Mission Statement

The Lake County Public Transit Division’s mission is to provide high quality public transportation services to paratransit and transit-reliant riders. Transit Organizational Chart

Public Transit Division

County Staff McDonald (5.95 FTE) Transit Transit Levels of Service

• Seven Fixed-Routes serving the following areas: ‒ Route 1A – The Villages, Lady Lake, Fruitland Park, Leesburg, ‒ Route 1 – Leesburg, Tavares and Eustis ‒ Route 2 – Leesburg ‒ Route 3 – Eustis and Mount Dora ‒ Route 4 – Altoona, Umatilla, Eustis, Mt. Dora, and Zellwood & LYNX (Every 2 Hours) ‒ Route 50 West – Mascotte, Groveland and Clermont ‒ Route 50 East - Clermont and Winter Garden Regional Shopping Center

• Operates Monday - Friday: 5:00 a.m. – 8:00 p.m.

• Fare: $1.00

• Seniors, Veterans, Disabled ½ Price Fare and Students ride FREE!

• Fixed-Route Ridership: 315,541

* Based on National Transit Database (NTD) submission for 2016 Service Delivery

Transit Levels of Service

• County-wide paratransit (Door-to-Door) service for mobility-impaired, developmentally-disabled and senior citizens who meet ADA and/or Transportation Disadvantaged (TD) eligibility requirements.

• Fares: ‒ $2.00 each way within Lake County ‒ $5.00 each way – Orlando Service on Tuesday and Thursday ‒ $10.00 each way – Gainesville Service on Monday, Wednesday and Friday

• Operates Monday - Friday: 5:00a.m. – 8:00p.m.

• Paratransit Ridership: 103,422

45 Transit Accomplishments

• Continued installation of ADA transit stops, benches and shelters County-wide

• New Operations & Maintenance provider - McDonald Transit

• Successfully completed the first FDOT- administered Triennial Review Transit Accomplishments

• Uploaded bus stops to Google ® Maps and launch of RouteShout transit traveler application (Spring 2017)

• Installed tablets and cameras on all buses

• Created LakeXpress Travel Training Program and provided training for Tavares and Gray Middle Schools & Leesburg Library

Transit Accomplishments

Bus Stops/Shelters • Installed ADA-accessible bus stop pads and benches

• Installed shelters at high- volume bus stops

• 29 Bus Shelters County- wide; 7 installed in 2016

Transit Accomplishments

Transit Operations & Maintenance Provider • McDonald Transit is the new operations and maintenance provider

– Currently the operations provider for SunTran and VoTran public transit services

– Quality transit provider with nationwide and international transit properties Transit Accomplishments

RouteShout Traveler Application • Free, real-time fixed- route travel information app

• Smart-phone and computer app

• Provide service alerts, detours, special messages for passengers at bus stops Transit Accomplishments

On-board Tablets & Cameras • Allows for real-time tracking of paratransit and fixed route buses

• Provides opportunities to perform electronic pre-trip and post-trip bus inspections

• Enhanced passenger safety

Transit Accomplishments

Travel Training Program • Completing Easter Seals ® Project Action Travel Training Program Certification

• Aide patrons in learning how to use the LakeXpress fixed route system

• Increase opportunities to move clients from paratransit service

Transit Efficiencies

• Introduction of Route 1A, 50 East and 50 West

• Service enhancements on all routes

• Enhanced oversight of paratransit service issues (i.e. no shows, cancellations)

• Increased fixed route ridership

Transit Efficiencies

• New Routes: 1A, 50 Route 1A Route 4 West and 50 East Route 1 Route 2 – Split Route 50 to Route 3 support access to retail and employment

– New Route 1A improved on-time

Route 50 West performance and Route 50 East shorter transit travel time 54 Transit Efficiencies (Proposed)

• Directly operate the portion of Lynx Route 55 service in Lake County with connection to edge of Orange County

• Estimated operational cost savings of approximately $130,000 with use of a smaller vehicle

• Staff will continue to evaluate and analyze the impacts of the proposal

Transit Benchmarks

2016 Transit Vehicle Fleets 60 238 161 51 65 50 43 40 31 30 20 16 7 10 6 6 2 2 0 Lake Marion* Osceola Polk (Citrus Sumter Volusia (VoTran) (LakeXpress) (SunTran) Seminole Orange Connection) (Lynx)

Solid – Fixed Route Stripes - Paratransit

All data is based on the 2015 National Transit Database (NTD) Transit Profiles published in September 2016. Marion County’s figures are not current and reflect 2014 profile data. 56 Transit Benchmarks

2016 Base Bus Fare $2.50 $2.00 $2.00 $1.75 $1.50 $1.50 $1.50 $1.00 $1.00

$0.50 $0.00 $0.00 Lake Marion* Osceola Polk (Citrus Sumter Volusia (LakeXpress) (SunTran) Seminole Connection) (VoTran) Orange (Lynx)

All data is based on the 2015 National Transit Database (NTD) Transit Profiles published in September 2016. Marion County’s 57 figures are not current and reflect 2014 profile data. Transit Benchmarks

2016 Fixed Route Trips 500,000 417,920 27,099,581 3,459,344 400,000 307,566 300,000 220,261 200,000

100,000 4,287 0 Lake Marion* Osceola Polk (Citrus Sumter Volusia (VoTran) (LakeXpress) (SunTran) Seminole Connection) Orange (Lynx) All data is based on the 2015 National Transit Database (NTD) Transit Profiles published in September 2016. Marion County’s figures are not current and reflect 2014 profile data. 58 Transit Benchmarks

2016 Paratransit Trips 250,000 7,425,844 269,335 200,000 130,373 150,000

100,000 73,988 49,568 50,000 17,143 0 Lake Marion* Osceola Polk (Citrus Sumter Volusia (VoTran) (LakeXpress) (SunTran) Seminole Connection) Orange (Lynx)

FY 2017 FY 2018 Adopted Budget Proposed Budget % Change Grants/Allocations $9,919,137 $8,862,395 -10.7% Farebox/Copays $170,000 $230,000 35.3% Other Misc. Revenues $75,325 $67,250 -10.7% General Fund Transfer $1,014,171 $1,257,500 24.0% Fund Balance $873,553 $564,642 -35.4% Total Revenues $12,052,186 $10,981,787 -8.9% Transit Revenue Summary

• Reduction in Medicaid Revenue due to Medicaid Reform

• Reduction in FTA 5307 grant that can be used for operating assistance due to reduction in local share

• Increase in General Fund transfer to pay for an increase in costs to provide paratransit trips

61 Transit Proposed Budget Expenditures

FY 2017 FY 2018 Adopted Budget Proposed Budget % Change Personal Services $521,489 $505,990 -3.0% Operating Expenses $6,353,737 $6,558,107 3.2% Capital Outlay $4,718,725 $3,917,690 -17.0% Grants & Aids $0 $0 N/A Reserves $458,235 $0 -100.0% Total Expenditures $12,052,186 $10,981,787 -8.9% Community Services Presentation Outline

• Overview of Department ‒ Overview of Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks • Unfunded Challenges ‒ Proposed Division Budget ‒ Mandated/Required Expenditures ‒ Departmental Budget ‒ Summary 63 Community Services Departmental Budget

Other Housing [CATEGORY FY 2018 Estimated Revenues Revenues 25.1% NAME] 1.8% [VALUE] Housing Grants/Allocations $8,099,864 Transit Grants/Allocations $8,862,395 Other Revenues $ 566,297 General Fund $9,750,064 General Fund - Transit $1,257,500 Total Operating Revenue $28,536,120

Estimated Fund Balance $3,770,406 Transit 27.4% General Fund - Total Revenue $32,306,526 Transit 3.9% Fund Balance 11.7% Community Services Proposed Budget

FY 2017 FY 2018 Adopted Budget Proposed Budget % Change Personal Services $1,870,427 $1,924,107 2.9% Operating Expenses $14,561,963 $14,592,724 0.2% Capital Outlay $5,654,809 $3,990,190 -29.4% Debt Services $112,700 $112,700 0.0% Grants & Aids $10,008,668 $11,439,708 14.3% Reserves $1,712,577 $247,097 -85.6% Total Expenditures $33,921,144 $32,306,526 -4.8% Community Services Proposed Budget

Community Services Administration/Health & Human Services Transit $9,926,411 $10,981,787 31% 34%

Housing & Community Development $11,398,328 35% Community Services Presentation Outline

• New Transit contract required an increase in general fund transfer and exhausted existing Transit reserves

• Additional Assistant Veterans Service Officer position requested

• Requests for additional funding for LifeStream Behavioral Center and Lake County Action Agency are not included in proposed budget

• Workshop on transit issues to be scheduled later this year