Community Services Department

FY 2019 Budget Workshop Community Services Department

May 8, 2018 Community Services Department

Dottie Keedy, Director Community Services Department Outline

• Overview of Department – Organizational Chart – Overview of Divisions • Accomplishments • Efficiencies • Benchmarks (Volusia, Seminole, Orange, Osceola, Polk, Sumter, Marion) – Proposed Division Budget – Departmental Budget – Summary Community Services Department Overview

• The Lake County Community Services Department serves as the link between government and the community and works with numerous partners to improve the quality of life of Lake County residents in need of assistance.

• The Department includes the Transit, Housing and Community Development, Health and Human Services and Probation Divisions. Community Services Department Organizational Chart

42 FTEs

Community Services Department Administration (5 FTEs)

Health & Human Housing & Services Community Transit Division Probation Division Division Development Division ( 5 FTEs) (15 FTEs) (7 FTEs) (10 FTEs) Health & Human Services Division

Allison Thall, Health & Human Services Division Manager Health & Human Services Overview

• The Health and Human Services Division provides services to Lake County citizens in need of assistance and includes the following sections and programs: Children and Elder Services, the Community Health Worker Program, and Veterans Services. • The Division also manages the state mandated programs related to Medicaid, inmate medical, and public health. Health & Human Services Organizational Chart

7 FTEs Health & Human Services Division Manager (1 FTE)

Community H&HS Children & Elder Veterans Health Worker Administration Services Services Program (1 FTE) (1 FTE) (3 FTEs) (1 FTE) Health & Human Services Accomplishments

• Contracted with 14 private not-for-profit agencies to serve at-risk children and families • Contracted with nine private not-for-profit agencies to provide basic needs for individuals and elders in crisis • Partnered with the Sheriff’s Office to monitor, analyze and process billing through the contract with Armor Correctional Health Services for inmate medical care Health & Human Services Efficiencies • Armor Correctional Health Services, Inc. – Increased accuracy and accountability of inmate medical claims – Realized a savings in pharmaceutical costs • Consolidation of H&HS Grant Reporting – Children’s Services Council and Human Services Grants now submit the same financial and activity reports resulting in more efficient processing of payments to grantees Health & Human Services Benchmarks

State Mandated Medicaid Costs $25,000,000

$19,292,487 $20,000,000

$15,000,000

$10,581,534 $10,000,000 $7,138,531 $5,295,398 $5,742,784 $5,000,000 $4,401,523 $4,337,360

$787,971 $0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Medicaid Cost Per Capita $18.00 $17.00 $15.16 $15.90 $16.00 $14.68 $13.64 $14.00 $13.26

$12.00 $9.88 $10.00

$8.00 $6.81 $6.00

$4.00

$2.00

$0.00 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Veteran Benefits Distribution by the VA $800,000 $716,955 $700,000

$600,000

$500,000 $438,536 $399,038 $400,000 $308,240 $300,000 $237,437 $245,513 $212,465 $200,000 $112,461 $100,000

$0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Benchmarks

Per Capita Benefit Per Veteran $12,000 $10,331 $10,516 $10,000

$7,659 $8,000 $7,244 $6,746 $6,496 $6,357 $6,139 $6,000

$4,000

$2,000

$0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Health & Human Services Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change Personal Services $405,256 $410,269 1.2% Operating Expenses $5,527,142 $5,366,255 -2.9% Debt Service $112,700 $112,700 0% Grants & Aids $1,494,223 $1,494,223 0% Total Expenditures $7,539,321 $7,383,447 -2.1%

• Funding Sources – General Fund - 100% Housing & Community Development Services Division

Allison Thall, Interim Housing & Community Development Division Manager Housing & Community Development (H&CD) Overview

• The Lake County Housing and Community Development Division’s mission is to improve the quality of life for Lake County residents by providing affordable housing opportunities and neighborhood improvements. H&CD Organizational Chart

9 FTEs

H&CD Division (9 FTEs)

SHIP Section 8 Community Development Block Grant H&CD Accomplishments

Section 8 • Lake County Housing received a “High Performer” rating from HUD Audit after receiving a 94% performance on the SEMAP score • Maximized the number of families served under Section 8 • Maintained voucher utilization at or about 95% H&CD Accomplishments

CDBG • Provided emergency home repair service for 10 families • Acquired or rehabilitated five homes for affordable home purchase • Replaced mobile home for one family • Completed Tavares Nature Park improvements in partnership with the City of Tavares • Completed the Leesburg Neighborhood Resource Center project in partnership with the City of Leesburg H&CD Accomplishments

SHIP • The REACH Program, a rental and utility security deposit program, provided assistance to 120 families • The HARP Program provided rental assistance to 32 families to help prevent homelessness • Replaced or rehabilitated six homes for eligible families H&CD Efficiencies

• Family Self Sufficiency Program – Enables families assisted through the Section 8 program to increase their earned income and reduce their dependency on welfare assistance and rental subsidies • Multifamily Rental Development – Provided financial support to small and large rental developments to increase affordable housing access H&CD Benchmarks

Community Development Block Grant (CDBG) Funding Per Household $14 $13 $12 $12 $12 $11 $9 $10 $9 $8 $8

$2 $0 $- Lake Marion Orange Osceola Polk Seminole Sumter Volusia H&CD Benchmarks

SHIP Funding Per Household $30 $26 $25 $25 $23 $22 $22 $20 $21 $20 $17

$15

$10

$- Lake Marion Orange Osceola Polk Seminole Sumter Volusia H&CD Benchmarks

Households with Cost Burden 60.0%

46.7% 49.4% 50.0%

40.0% 39.9% 40.0% 35.2% 35.3% 35.0%

30.0% 24.9%

20.0%

10.0%

0.0% Lake Marion Orange Osceola Polk Seminole Sumter Volusia Cost Burden – Cost of housing exceeds 30% of family income. H&CD Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change Personal Services $767,593 $759,496 -1.1% Operating Expenses $389,821 $356,958 -8.4% Capital Outlay $72,500 $0 -100.0% Grants & Aids $9,966,628 $9,164,965 -8.0% Reserves $590,895 $276,657 -53.2% Total Expenditures $11,787,437 $10,558,076 -10.4%

• Funding Sources – Community Development Block Grant (CDBG); State Housing Initiative Partnership (SHIP), and Section 8 Transit Division

David Hope, Transit Division Manager Transit Overview

• Lake County Transit Division provides oversight of a fixed route bus service (LakeXpress) and door to door paratransit service (Lake County Connection) through a contracted operator (McDonald Transit) • LakeXpress includes seven fixed routes serving north and south Lake County • Through a contract with LYNX, fixed route service is provided from Four Corners into Orange and Osceola Counties • The service operates Monday – Friday 6:00 a.m. – 8:00 p.m. • Fixed-Route Ridership FY 17 was 332,558 • Paratransit Ridership FY 17 was 92,736 Transit Organizational Chart

5 FTEs Public Transit Division (5 FTEs)

McDonald Transit Transit Accomplishments

• Installed 800 MGH radio system in fixed route vehicles • Provided transportation to and from shelters during Hurricane Irma • Provided transportation to and from shelters during cold weather days • Initiated Major Transit Development Plan (TDP) update • Initiated ADA Bus Stop Transition Plan • Initiated Transit Asset Management Plan (TAM) Transit Efficiencies

• Submitted Mobility Enhancement Grant (MEG) – If awarded, will provide: • Trips to and from bus stops • Weekend service • Afterhours service • Limited ride sharing service provided by Lyft • Finalized Route 55A Planning – Route 55 service is currently provided by LYNX – County can provide service at a reduced cost – Funds previously used for Route 55 can offset future transit costs • Transit System Analysis to be implemented in FY 2018/2019 Transit Benchmarks

Fixed Route Buses Operated at Maximum Service 20 263 54

10 10

6 5 2 2

0 Lake (LakeXpress) Marion (SunTran) Osceola Seminole Orange Polk (Citrus Connection) Sumter Volusia (VOTRAN) (Lynx)

All data is based on the 2016 National Transit Database (NTD) Transit Profiles data. Transit Benchmarks

Paratransit Buses Operated at Maximum Service 50 146 77

40 32 30

20 11 15 10 2

0 Lake (LakeXpress) Marion (SunTran) Osceola Seminole Polk (Citrus Connection) Sumter Volusia (VOTRAN) Orange (Lynx)

All data is based on the 2016 National Transit Database (NTD) Transit Profiles data. Transit Benchmarks

Base Fare $2.50 $2.00 $2.00 $1.75 $1.50 $1.50 $1.50 $1.50 $1.00 $1.00

$0.50

$0.00 Lake (LakeXpress) Marion (SunTran) Osceola Seminole Polk (Citrus Sumter Volusia (VOTRAN) Orange (Lynx) Connection)

All data is based on the 2016 National Transit Database (NTD) Transit Profiles data. Transit Benchmarks

Fixed Route Trips 20,000 316,788 25,273,258 3,269,108 16,416

15,000

10,000

5,000 3,537

293 0 Lake (LakeXpress) Marion (SunTran)Osceola Seminole Orange (Lynx)Polk (Citrus Connection) Sumter Volusia (VOTRAN)

All data is based on the 2016 National Transit Database (NTD) Transit Profiles data. Transit Benchmarks

Paratransit Trips 600,000 553,611 500,000 418,187 400,000

282,815 300,000

200,000 103,952 74,752 100,000 40,329

0 Lake (LakeXpress) Marion (SunTran) Osceola Seminole Polk (Citrus Sumter Volusia (VOTRAN) Orange (Lynx) Connection)

All data is based on the 2016 National Transit Database (NTD) Transit Profiles data. Transit Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change Personal Services $450,391 $473,857 5.2% Operating Expenses $6,569,823 $7,047,255 7.3% Capital Outlay $3,917,690 $4,237,309 8.2% Reserves (PO Carryovers) $1,363,541 $200,000 -85.3% Total Expenditures $12,301,445 $11,958,421 -2.8%

• Funding Sources – General Fund (9.6%); Transit Grants (84.8%); and Other Revenue Sources (5.6%) County Probation Division

Tony Deaton, Chief Probation Officer Probation Overview

• The Probation Division provides supervision to offenders placed on probation and pretrial intervention for criminal traffic and misdemeanor offenses and ensures their compliance with court-ordered sanctions. Division staff promote a crime-free lifestyle by requiring offenders to be employed, perform community service, make restitution, attend counseling and remain substance free as appropriate. Probation Organizational Chart

15 FTEs Chief Probation Officer 1 FTE

Office Manager Probation Supervisors 1 FTE 2 FTEs

Probation Probation Probation Probation Prog. Assoc. Prog. Assoc. Assoc. II Assoc. I Officer Officer (Teen Court) (WILA) 2 FTEs 1 FTE 2 FTEs 4 FTEs 1 FTE 1 FTE Probation Accomplishments

• Monitored 4,637 court-ordered cases by performing 12,939 personal supervision contacts with adult offenders • Assumed supervision of an average of 280 new cases each month while ensuring 72% of offenders exiting probation did so successfully (2,438 of 3,369 cases) • Enforced the collection of $60,551 in restitution from offenders which was returned to crime victims for their losses • Coordinated the completion of 13,199 hours of community service hours performed by 465 adult offenders • Partnered with Goodwill Industries to hold a job fair in Leesburg and supervise probationers at the Clermont Job Center to improve outcomes with those who lack transportation and/or employment Probation Efficiencies

• Eliminated one (FTE) limited-term position and did not fill one vacant (Non-General Fund FTE) supervisor position • Eliminated office vehicle that was underutilized and eliminated all associated costs (insurance, maintenance, fuel) • Worked with LCSO Jail staff to coordinate the seamless arrest of over 226 probation violators before their release from jail on new crimes from May 2016 through April 2018 Probation Benchmarks

Monthly Cost of Supervision Fee $70 $60 $60 $60 $55 $50 $50 $50 $45 $45 $40 $40

$30

$20

$10

$0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Probation Benchmarks

Number of Active Cases as of April 1, 2018 1,800 1,700 1,489 1,600 1,419 1,391 1,400 1,195 1,200 970 971 1,000 800 600 549 400 200 0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Probation Benchmarks

Number of Probation Officers 25 23

15 15 11 9 10 7 6 6 5 1 0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Benchmarks – Probation

Cases per Officer as of April 1, 2018

600 549

500

400

300

199 162 199 200 129 113 108 100 65

0 Lake Marion Orange Osceola Polk Seminole Sumter Volusia Probation Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change Personal Services $656,925 $675,500 2.8% Operating Expenses $54,609 $40,703 -25.5% Total Expenditures $711,534 $716,203 0.7%

• Funding Sources – General Fund (17.4%); Probation fees (82.6%) Administration Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change Personal Services $314,120 $318,103 1.3% Operating Expenses $20,258 $24,609 21.5% Total Expenditures $334,378 $342,712 2.5% Community Services Proposed Budget

FY 2018 FY 2019 Adopted Budget Proposed Budget % Change

Personal Services $2,594,285 $2,637,225 1.7%

Operating Expenses $12,561,653 $12,835,780 2.2%

Capital Outlay $3,990,190 $4,237,309 6.2%

Debt Service $112,700 $112,700 0.0%

Grants & Aids 11,460,851 $10,659,188 -7.0%

Reserves $1,954,436 $476,657 -75.6%

Total Expenditures $32,674,115 $30,958,859 -5.2%