Inside VIEW... New Bridge Opens P3 New Sculpture Planned P4 a Picture
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CouncilCouncil scoresscores withwith texttext messagesmessages As part of our ongoing commitment their debit or credit card when they book and and those that may need a referee’s decision. Tom Bell of Oakwood FC said: “Being able to deliver better customer service, the avoid the inconvenience of making the trip to We hope that both home and away teams will to pay at the time of booking is an excellent idea. It’s far more convenient and saves me a Council has made it even easier for our booking office at Lime Tree House, Alloa. find this a practical improvement. And if the person who makes the booking provides a lot of time.” local football teams and club officials Customers booking by phone can also mobile phone contact number, we will send choose how they wish to receive their pitch Oakwood FC were one of the first to book a pitch. And the improvements beneficiaries of the early alert text system - confirmation details, either by email or them an ‘early alert’ text to let them know if mean that they can now get an earlier Tom received a text to let him know that the directly to their mobile phone by SMS text. the pitch is not fit for play. indication of when games have to be pitch he had booked was unplayable and the Customers still preferring to pay in cash will Brian Forbes, Customer Service Manager, cancelled - typically due to bad weather Council was able to book an alternative pitch receive a paper receipt at the booking office, said: “We’re constantly looking at new ways so the game could go ahead. - a big issue over the winter months. as at present. of making it easier for people to contact and He added: “The early alert text system is a Until now, customers had to visit the Council The Council has also improved the way receive information from the Council. This very effective service.” office at Lime Tree House in person before customers find out about whether pitches are small improvement came from consultation 5pm on the Monday before the match to pay playable or not. Following pitch inspections with the Football Forum and will make it For more information about pitch bookings for and collect booking confirmation details. on a Friday morning, we will post information easier to book a football pitch. The use of please contact the booking office on 01259 Customers can now book and pay for a pitch on our website www.clacksweb.org.uk to texting and web updates on pitch closures is 213131, or email us at with a single phone call. They can simply use advise which pitches are playable (or not), a smart way of keeping everyone informed.” [email protected]. Inside VIEW... Meet Your Ancestors in Clackmannanshire Meet Your Ancestors in Clackmannanshire New bridge opens P3 New sculpture planned P4 A picture of health P6 Free postcards Meet Your Meet Your Ancestors in Clackmannanshire Meet Your Meet Your Ancestors in Clackmannanshire Clackmannanshire VIEW Winter 2008 It pays to be direct None of us like paying bills - it’s just one of those paying by direct debit is the least expensive collection things we’ve got to do. But did you know that you method for the Council. The money we save can be spent can pay your council tax by direct debit and make on frontline services. your life much easier? the direct debit scheme offers a money back guarantee Welcome to a which means that your bank or building society must All you need is a bank or building society account. Call us now give an immediate refund in the unlikely event that either and we’ll send you a direct debit application form for you to the wrong amount is collected or an amount is collected new View complete. before the agreed date elcome to the first edition of ‘View’ the Council’s new There are many reasons why it’s better to pay by direct debit: you will always be told in advance in writing of any changes to payment amounts or dates Wnewspaper and the latest addition to the range of you don’t need to go into a Clackmannanshire Council ways the Council communicates with local residents. office or write a cheque and post it to us every month to you can cancel a direct debit instruction at any time. pay your bill We surveyed Clackmannanshire residents and you told Collecting council tax is a major priority for Clackmannanshire you don’t have to tell your bank or building society if your Council and paying by direct debit is the only method which us that you’d like more information about the Council in a payment changes at any time - we’ll do that for you offers flexibility. Unless you pay by direct debit, council tax is newspaper format. This is the result. normally paid in 10 monthly instalments from April to January remember, if you don’t pay on time, you could lose the inclusive which have to be made on or before the 15th of each View will be delivered to every single household in right to pay by instalments. With direct debit, you’ll never month. Clackmannanshire four times a year. It contains a wide forget to pay it - your bank will pay the correct amount range of information, covering all Council services from automatically To start paying by direct debit simply call 01259 450000 to housing, social work, education, waste collection, roads, for council tax you can choose which one of three dates in get the necessary forms or visit your local Council office. ongoing consultations and loads more. the month you wish the payment to be taken from your Remember you can also pay your council tax online at bank or building society account. They are the 1st, 15th or www.clacksweb.org.uk and a new ‘shopping basket’ system We’ve also spoken to our partners at Forth Valley NHS, 28th. You can also elect to pay over 10 or 12 months means you can group purchases together. Central Scotland Police and the local business community and asked them to supply information that we hope you find interesting and informative. Brass Rolls in for Band We’re paying for View by using it to distribute lots of information that would previously have been printed in cheque for £4500 has been Band members give up their time and separate leaflets or advertised in local press. We’re also A presented to Clackmannan District talent to make many local events go going to include all the news that used to be in Homing Brass Band by Provost Derek Stewart. with a swing, so we’re pleased to be In - the newsletter we issued to Council tenants. We’ve able to help this continue.” The cheque comes from the calculated that each copy of View costs less than 11p to Clackmannan District Brass Band Trust This year the band came 2nd at the print and deliver. which is administered by the Council and Scottish Championships in Glenrothes We’ll be asking what you think of View and looking for is to be used to promote the provision of which meant they qualified for your ideas and contributions. So let us know what you band music for the county’s residents. the National Finals in Harrogate in think and what you’d like to see in the next edition by September. Provost Derek Stewart with Graham The money will be used to buy new filling in the feedback form on page 7. You could win a pair Caldwell and Jim Currie of Clackmannan uniforms, a new pedal timpani and cover As a result of this success the band District Brass Band of the ‘hottest tickets in town’. See page 8 for more about expenses incurred by band members has been invited to take part in the this exclusive event. attending various competitions such as Scottish Open competition in Perth at one of only two bands from Scotland Contact Us transport and accommodation. the end of the month. represented at the National Finals.” Provost Stewart presented the cheque to Band Secretary Anne McInnes said: The band rehearse every Tuesday and If you have any suggestions, questions or comments on band representatives Graham Caldwell “The run up to Christmas is a busy Friday evening in the band hall on View please contact us by writing to The Editor, View, and Jim Currie and said: “I’m delighted time of year for the band with various Clackmannan Road, Alloa, and always Communications Unit, Clackmannanshire Council, to make this major cheque presentation concerts and fundraising events. welcome new members. See Greenfield House, Alloa, FK10 2AD or email us at press@ to the Clackmannan District Brass Band. We’ve had a great year as we were www.clackmannanbrass.co.uk for details. clacks.gov.uk and put the word ‘View’ in the subject box. Listening to Community Concerns Community spirit is alive and well in Clackmannanshire and Community officers are dedicated to every Superintendent Price added: “Central can help us reduce crime – that’s the message from Central community throughout Clackmannanshire Scotland Police is committed to working – and each have their own web pages which with the Clackmannanshire Alliance and Scotland Police’s Superintendent Andrew Price. contain the latest appeals, information bulletins Community Safety Partnership to ensure and contact details (www.centralscotland. the communities in the area have the best hether it’s tackling anti-social behaviour “Simply by being our eyes and ears and police.uk/myarea) access to services possible.