Annual Report 2019/20 Annual Report 2019/20

Contents

Communify recognises the traditional owners of Our vision, mission & 1 the lands on which we live, gather and work and overarching strategic pillars we pay our respects to the Aboriginal Elders – past, present and emerging. Chairperson & CEO’s message 2 We acknowledge the important role that Aboriginal and Torres Strait Islander people continue to have A year of highlights 4 in our community. Communify is committed to being an inclusive organisation. We recognise that we work across diverse communities and welcome Our Board 6 and encourage participants from all backgrounds and experiences. Our Board Committees 9 We strive to embrace the diversity of people from all ages and genders, Aboriginal and Torres Strait Islander About Communify 10 peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, people seeking asylum, refugees and people living with a disability. Service adaption during 11 the COVID-19 pandemic

Our year in review 12

Communify Queensland Pty Ltd Community spaces 30 ABN 65 114 782 948

180 Jubilee Tce, Bardon Qld 4065 Our people 32 P 07 3510 2700 F 07 3366 7845 E [email protected] Our volunteers 33 communify.org.au Organisational chart 34

Financial Report 2019/20 38

Quality systems & accreditations 41

COVER IMAGE: Jim celebrates his new chairlift installed by Strategic Plan 2020–2022 42 Home Assist Secure. The chairlift helps Jim get out to enjoy his garden and most importantly, in an emergency, provides a safe means to get out of the house. Partners and supporters 44

i SUPPORTING OUR COMMUNITY ON ALL SIDES Our Mission

To support the community on all sides by working creatively to meet needs and interests in a rapidly changing world.

Our Vision

An engaged, unified community leading change.

Overarching Strategic Pillars

Influence High Profile We identify societal needs and bring We are recognised as the most about change and inclusion by influencing capable and connected community public policy and awareness through support organisation. research, engagement and advocacy. Sustainable Leadership We remain sustainable in changing times We lead in innovative, consumer directed, through strong governance, and growing networked services, making best use of and diversifying our financial resources, human resources and technology. assets and investment portfolio.

COMMUNIFY ANNUAL REPORT 2019/2020 1 Karen Dare and Carolyn Mason.

Chairperson & CEO’s message

We are delighted to share what an amazing year this has been in our work to support our community on all sides. We are proud to report how Communify rose to the challenge of operating successfully under COVID-Safe plans with frontline and essential services, and increased our capacity to meet new demands for supporting vulnerable people with additional funding.

2 SUPPORTING OUR COMMUNITY ON ALL SIDES COVID-19 50% PERCENTAGE OF WORKFORCE WE ACTIONED OUR BUSINESS THAT REMAINED FRONT LINE CONTINUITY PLAN IN MARCH 2020 DURING THE PANDEMIC

Every day, Communify works with that responded to the needs of over Supporting on all sides – Thank You homelessness, assists struggling 1,600 people. The funding for specialist A huge thanks to the Department families and individuals, addresses outreach teams resulted in people of Communities and Department of poverty, mental health and addiction then transitioning successfully to Housing and Public Works and to the issues, supports asylum seekers, and new tenancies. architects wallacebrice and building provides services for older people Our strong and successful advocacy contractors IQ Construct (Bardon), and people living with disability and efforts with consortium partners Vokes and Peters and ATG (New Farm) much more. The impact of the COVID resulted in funding for people seeking for bringing it all together. We have pandemic presented new opportunities, asylum through the COVID pandemic two very amazing Neighbourhood demands and challenges to the way we and beyond. People with no income Centres. We recognise the effort of the work and the number of people needing received support through the EHAR Communify teams through re-location, support in our community. We are proud initiative and additional funding for re-establishment and some closures this report presents how Communify asylum seekers who had arrived by and their contribution in the true spirit continued governance and operations plane provided material aid and of the Communify ‘can do’ attitude. during this time. case management. Communify at all levels – Directors, Highlights While managing significant additional Board Committee external members, funding during the year, Communify Company Secretary leadership team, During the latter half of 2019, the Board kept its focus on high quality services every staff member and volunteer reset our three-year strategic plan in our existing programs with a – worked together to support our 2020-2022 under our four key pillars: continuous improvement cycle and a community on all sides in a very Influence, Leadership, High Profile and culture of improvement and innovation. dynamic environment. What we have Sustainable. The Board and leadership This year our aged care services were learnt will mean irreversible and exciting team embraced principles such as successful in achieving accreditation changes in the ways we think, work blue-sky thinking, innovation, disruption under the Australian Government’s new and relate together. We recognise and and optimisation to enable paradigm Aged Care Quality Standards. We also appreciate your extraordinary example shifts to service delivery systems in underwent an ISO maintenance audit of flexibility, adaptability, commitment complex and changing environments. and HSQF accreditation. and professionalism. This positioned us well for the impacts of COVID as we activated our Business The oversight of the Board and As Chair and CEO we feel that Continuity and Disaster Management the work of its Committees on the the value of relationships and Plans with agility and confidence. strategic use of Communify’s property partnerships has never been so portfolio and resources resulted in demonstrated than in such a year Communify was a key player in significant investment to modernise and we are deeply appreciative of the COVID-Safe response plans of and upgrade our Bardon premises of this in the Communify community. government, and received additional offices, neighbourhood centre, and funding particularly for homeless and childcare centre. The contemporary Carolyn Mason – Chairperson rough sleepers and asylum seekers. spaces created have increased the Board of Directors Our HART4000 homelessness hub effectiveness of all functions for staff was a key player in the transfer of Karen Dare – CEO and our clients. Communify also people sleeping rough or living in contributed to a significant renovation insecure conditions into hotels through of the New Farm Neighbourhood Centre the state government’s Emergency funded by the state government. Housing Assistance Request (EHAR)

COMMUNIFY ANNUAL REPORT 2019/20 3 A year of highlights

Our key highlights and AGED SERVICES achievements during the 2019-2020 year. Of course, the true highlights for our team are always the stories 2,416 of the people we work with. CLIENTS SUPPORTED

NEW FARM NEIGHBOURHOOD CENTRE NDIS PROGRAM 202 PARTICIPANTS

$2.2M QUALITY STANDARDS UPGRADE WITH THE DEPT OF COMMUNITIES COMPLETED IN 2020 COMMUNIFY ADHERES TO THE CERTIFICATION REQUIREMENTS OF SEVERAL EXTERNALLY AUDITED INDUSTRY STANDARDS: JUBILEE TERRACE FACILITY (HEAD OFFICE) • ISO 9001:2015 • HUMAN SERVICES QUALITY STANDARDS • AGED CARE QUALITY STANDARDS • NATIONAL QUALITY STANDARD (CHILDCARE) • NATIONAL DISABILITY INSURANCE SCHEME $1.3M (NDIS) PRACTICE STANDARDS • NATIONAL REGULATORY SYSTEM INVESTED IN 2019/20 FOR COMMUNITY HOUSING

4 SUPPORTING OUR COMMUNITY ON ALL SIDES HART4000 HOMELESSNESS HUB

2,009 9,673 491 CLIENTS SUPPORT PEOPLE PLACED HOURS IN SECURE + SUSTAINABLE HOUSING

EMERGENCY RELIEF SUSTAINABLE HOUSING

5 YEARS FUNDING EMERGENCY HOUSING PARTNERED WITH 656 $50K MICAH TO SUPPORT PEOPLE ASSISTED PER YEAR 1,400 WITH EMERGENCY COMMONWEALTH PEOPLE DURING THE RELIEF FUNDING AWARDED COVID PANDEMIC

COMMUNIFY ANNUAL REPORT 2019/20 5 Our Board

Carolyn Mason – Bea Duffield Janet Marshall Peter Tran Chairperson BOARD MEMBER BOARD MEMBER BOARD MEMBER BOARD MEMBER SINCE 2013 SINCE 2008 SINCE 2014 SINCE 2011

B SC (HONS), DR. PHILOSOPHY, B SC (AES), GDURP, IAP2 B BUSINESS (ACCOUNTING) DIP BUSINESS MANAGEMENT / B LAWS, CA — CHARTERED B ECONOMICS, B ARTS 1ST CLASS Janet is an urban and ACCOUNTANT HONOURS (SOCIOLOGY), FELLOW Bea has significant regional planner and OF THE AICD, NATIONAL FELLOW Peter has specialist financial OF THE INSTITUTE OF PUBLIC experience working in contributes property and ADMINISTRATION AUSTRALIA knowledge and skills across strategy development and business leadership skills a broad spectrum of tax and Carolyn brings over 30 years is currently working with to the Board. advisory matters. of practical knowledge the Australian international and experience from aid program and Engineers holding senior to CEO level Without Borders focusing on positions in government in small business development areas including housing, and social enterprise employment and training, capacity building in women’s policy, health and developing countries. residential tenancies.

6 SUPPORTING OUR COMMUNITY ON ALL SIDES Kent Maddock Andrew Kolb Glenys Fisher Tania Kearsley BOARD MEMBER BOARD MEMBER BOARD MEMBER COMPANY SECRETARY SINCE 2014 SINCE 2017 SINCE 2019 SINCE 2013

B ARTS (UQ), GRAD DIP IN B INFORMATION TECHNOLOGY, BA, LLB (HONS), GRAD DIP IND REL, B LAWS (HONS), MASTER OF LAWS BUSINESS ADMINISTRATION (QUT), CERT MARKETING GRAD DIP LEGAL PRAC, FIML (QUT), MASTER OF BIOETHICS AICD COURSES FOR NOT-FOR- (MONASH), GRAD DIP OF APPLIED PROFIT DIRECTORS IN DUTIES & Andrew is a communication Glenys has in-depth CORPORATE GOVERNANCE, RESPONSIBILITIES, FINANCE & and advertising digital knowledge in the field of MEMBER GOVERNANCE INSTITUTE STRATEGY & RISK OF AUSTRALIA strategy expert who employment and industrial Kent has lived in Milton and brings more than 10 years’ relations, and has previously Tania has been a practicing New Farm for more than experience working with served as a Board member lawyer for more than 20 years. Kent was the large, international clients. with two significant 20 years provides ongoing President of the New Farm educational institutions, support to the Board and Neighbourhood Centre and including QUT. CEO on governance and guided the amalgamation of compliance issues. the centre with Communify in 2014.

COMMUNIFY ANNUAL REPORT 2019/20 7 Communify’s Board keeping connected.

8 SUPPORTING OUR COMMUNITY ON ALL SIDES Our Board Committees

Communify’s committees are Communications Finance, Audit and made up of small groups of Committee Risk Committee industry experts assigned to This committee assists the Board This committee supports the Board with focus on a particular task or area with developing and delivering a the oversight and review of financial such as finance and investments, communications strategy, including reporting, risk management, internal strategic developments or branding, digital presence and key control, external auditor independence communications. marketing activities. This year the and performance, and compliance team oversaw the re-design and with laws and regulations. launch of Communify’s new website. Peter Tran (Convenor) Andrew Kolb (Convenor) Carolyn Mason Kylie Carde Beatrice Duffield Phil Nobay Amita Laroiya Dai Gwynne-Jones Glenys Fisher

Strategic Development Investment Committee Advisory Committee This committee monitors performance This committee provides the Board and provides advice and guidance to the with oversight and review of the Region Board on Communify’s investments. Coverage Plan, the development of a Beatrice Duffield (Convenor) framework and models of community Janet Marshall integrated services and aligning Carolyn Mason Communify’s service offerings to Angelo Toscano consumer directed care.

Kent Maddock (Convenor) Janet Marshall David Cant Val Ferdinands

COMMUNIFY ANNUAL REPORT 2019/20 9 About Communify

Communify supports people to and parenting difficulties. These centres and failing tenancies, and those maintain their independence, also bring people together around experiencing challenges associated connect to their community, shared interests and for mutual support with addiction, mental and physical through self-help and group activities health issues and disabilities. We also manage their health and reducing social isolation and creating provide intensive family support to lifestyles, address the challenges a safe and welcoming space. families whose children are at risk of and embrace the opportunities entering the child protection system. We provide a suite of aged and that life presents. We have a strong commitment to community care services that aim supporting the most vulnerable in our to enhance health, wellbeing and community and have worked to provide reablement, and facilitate independence We provide a range of integrated housing and material aid to community and participation in the community. services and programs that support based asylum seekers through a Services can include: domestic people across all life stages and humanitarian response. assistance; food services; personal experiences to lead an active, healthy care; community participation and We operate a multi-aged long day and socially connected life. Our social support; carer support; minor childcare centre for working parents and neighbourhood centres at Bardon, home maintenance and modifications; deliver community education focusing New Farm and Kelvin Grove are often and transport. We also deliver Aged on skills development, personal growth the first point of contact for people who Care Packages, respite for carers and and community participation. are struggling with life issues. They offer specialist nursing, allied health and information, resources and support to Our 23 community spaces which offer visiting services. people experiencing hardship related over 200 activities each week provide to financial, housing, mental health, Our specialist services include support the opportunity for people to participate chronic health, family relationships, for people experiencing homelessness in a broad range of activities.

The New Farm Neighbourhood Centre underwent renovations raising the building to provide more space and accommodate more groups and activities.

10 SUPPORTING OUR COMMUNITY ON ALL SIDES Service adaption during the COVID-19 pandemic

In March 2020, the world as we Well developed workplace policies scaled up our operations to deliver new knew it changed radically as a and procedures served to guide and offerings of additional emergency/food protect our clients and workforce relief and partnered with the Department result of the COVID-19 pandemic. during the COVID pandemic. We of Housing and Micah to deliver the During the pandemic, the utilised pre-screening and temperature Emergency Housing Response with checks, infection control practices, over 1,600 people placed in hotel Executive Leadership Team mandated the use of personal protective accommodation to keep them safe. guided the organisation equipment, implemented social We quickly transitioned to offering virtual through a rapid transformation distancing rules and instructed many of groups and telehealth to our mental overseeing the implementation our staff to work remotely. We utilised health, aged care, NDIS and drug and of our Disaster Management an appraisal and stabilisation approach with stand up meetings of the Corporate alcohol rehabilitation clients. There was and Business Continuity Plans Team each day who monitored and a significant increase in the number of and associated Communication managed the changing situation. people wishing to access our group and Strategy. Our Plans promote therapeutic programs so we invested We ceased our face-to-face groups in additional tablets and partnered with continuity and rapid recovery of and non-essential services, established Aurous to extend our capacity. critical services and functions working from home arrangements, required to support the core restricted access to the work sites, We maintained the operation of our childcare centre to ensure that frontline business of Communify. and made changes to rostering protocols to minimise any potential workers continued to have the care they cross infections. We are proud to required for their children. Our teachers report that we continued to deliver also provided a daily virtual program for safe, responsive frontline services to the children whose parents had chosen our most vulnerable clients. We also to keep them at home.

Sylvi zooming with our Aged Care clients.

COMMUNIFY ANNUAL REPORT 2019/20 11 Our year in review

Communify services are Aged Care personal hygiene, home maintenance affordable, flexible and provide and modifications as well as meals, Our aged care services provide genuine support. We believe social support, nursing, allied health essential support to older members of and therapeutic services. Our programs that every community member our community to ensure they remain focus on reablement and, where should feel valued, respected, healthy and connected. Maintaining possible, promote active participation connected and supported in independence and the confidence to in activities. a way they choose in order remain living at home is achievable We are members of the Brisbane North to live their very best life. when the right services and supports PHN Healthy @ Home consortium We provide the help people are in place. With a comprehensive suite of aged care partners committed to of services – which can be adapted need to live independently, delivering CHSP services with a wellness as care needs change and increase – to achieve personal goals and reablement focus. This program we offer personalised services that and to contribute to family, supports people to identify needs are tailored to the individual. community and society. and goals and assists people to gain In 2020, Communify was recognised for functional capacity through a range of our innovative aged care program and service responses including a tailored was awarded the Leading Age Services exercise program. Australia’s (LASA) Excellence in Aged Our day respite service, The Paddington Services Award in the category for an Centre, provides health, fitness and organisation in Queensland. social activities, entertainment, restaurant quality nutritious meals, and Commonwealth access to nursing services, occupational Home Support Program therapy, hairdressing, personal care and Our Commonwealth Home Support podiatry. Due to the COVID-19 outbreak Program (CHSP) helps senior in Queensland, in March 2020 The Australians with entry-level support Paddington Centre closed its doors and to live independently and safely at adapted all social inclusion programs home. We provide low level services to be provided online to help our clients AGED SERVICES OVER 65S including assistance with transport, stay socially and physically active while housework, shopping, showering and in isolation. Our partnerships with

2,416 30,875 12,544 CLIENTS SUPPORTED IN HOME SUPPORT HOURS TRANSPORT TRIPS

12 SUPPORTING OUR COMMUNITY ON ALL SIDES Mary, Aged Care participant.

Dear Wayne,

I am penning this communiqué today with the sole purpose of advising you and your team of my entire satisfaction and unequivocal gratification for the professional and caring manner that Communify provides me with my personal and ongoing specialised needs, via my Aged Care Package.

I feel it would be remiss of me if I did not make TO: special mention of my absolute delight with the Communify spectacular spring look of my front garden which is due to Communify’s Gardening Contractor 180 Jubilee Tce Ezi Living through the exceptional talents of young Liam. Keep up the great work Communify! Bardon Qld 4065 A message from John, a Home Care Kindly, John Packages client.

COMMUNIFY ANNUAL REPORT 2019/20 13 Victoria coordinates a team of volunteers to deliver Meals on Wheels.

14 SUPPORTING OUR COMMUNITY ON ALL SIDES Our year in review (continued)

Aurous and Be Connected along with the the development of assessment tools AGED SERVICES support of our volunteer Digital Mentors as well as policies and procedures to allowed us to deliver more than 100 support 24 hour service delivery and tablets to participants. This program has considered recruitment of staff who provided isolated older people with the are trained and the ‘right fit’. We also means and skills to access telehealth recently extended our team to include services, join activities and to stay in additional support coordinators to touch with families and our community. ensure all of our clients continue to receive close personal attention. Our Meals on Wheels service has 9,206 9,760 become increasingly busy since the During the pandemic our service SOCIAL CENTRE-BASED COVID-19 pandemic began in early offerings have adapted to provide SUPPORT RESPITE 2020, providing essential meals and people with the services they need HOURS HOURS a friendly check-in as we supported in the safest way possible. We have senior community members in their worked closely with our funding decision to self-isolate. bodies who have supported us to provide flexible care within the latest Our Community Transport service has 8,083 best practice parameters to our most HOURS OF continued to provide essential travel vulnerable community members. MAINTENANCE during the pandemic, helping people attend medical appointments and our non-essential transport services Our neighbourhood recommenced in June 2020 to help centres people attend social outings. Communify’s neighbourhood centres $207,463 at Bardon, New Farm and Kelvin Grove OF HOME MODIFICATIONS Home Care Packages are vibrant local hubs that create As individual requirements for opportunities for people to come assistance change over time, we are together around shared interests and able to deliver increased and complex needs, to learn, connect and contribute REGIONAL ASSESSMENT services under all four levels of the to their community. SERVICE (RAS) Home Care Package program, with Our neighbourhood centres provide a services available seven days a week. safe space and a point of contact for Our Home Care Packages continue people experiencing difficulties; where to be an area of significant growth our staff provide a friendly welcome, for Communify. information, referrals and offer a While we are pleased to be delivering all range of social inclusion and skills four levels of Home Care Packages we development activities. Our centres offer are careful to ensure that the growth of different services at each site, but each this service offering is matched by our provides access to food and emergency 694 ability to deliver high quality services by relief, No Interest Loans (NILS) and a HOME CARE PACKAGE ASSESSMENTS appropriately skilled and caring staff. broad range of community education As such our growth is underpinned with and self-help programs.

COMMUNIFY ANNUAL REPORT 2019/20 15 Our year in review (continued)

We provide access to visiting services The Exchange FOOD RELIEF SERVICES such as general practitioners, dieticians, The Exchange, located in Kelvin Grove homeopaths and house a variety of Urban Village provides support for regular clinics, including the Kombi people to join social groups, develop Clinic (Hep C treatment), the Legal Clinic skills and overcome social isolation. and a Centrelink clinic. We also have a range of community spaces for hire This year we have been able to install which host a variety of external groups. a much needed new kitchen thanks to financial support from the federal Due to the COVID-19 pandemic government’s Stronger Communities outbreak in March 2020, all three of 2,302 Program and the Village Church. VISITS TO THE PANTRY BEFORE our neighbourhood centres closed their CLOSING IN MARCH 2020 doors temporarily and moved services During the COVID-19 pandemic, English online and offered phone support classes and our Knitting English group where possible. moved to online video conferencing so groups could continue to build social The Hub connections and improve language skills. We provided emergency relief The North West Community Hub at to people impacted by the pandemic, 180 Jubilee Tce, Bardon, provides including international students who social support groups and activities, lost income and were not eligible for emergency relief, support services $75,000 government support. and referrals for the community in IN EMERGENCY RELIEF, inner-north and inner-west Brisbane. HELPING MORE THAN 1,000 New Farm Neighbourhood Centre INDIVIDUALS AND FAMILIES Food relief services In addition to emergency relief and access to free help on a range of issues, The Pantry was moved to The the centre also provides amenities, Newmarket (formally the Newmarket such as a shower, laundry facilities, Bowls Club) while renovations at the and access to food, as well as a variety North West Community Hub were of social activities to suit everyone. underway. When doors temporarily closed in March 2020 due to the The Cart brings the community together pandemic, with a significant injection around great coffee. Anyone can drop of emergency relief funding and a in, provide a pay-it-forward coffee raft of donations from our generous for another, or connect with other community, we provided electronic community members. The Cart is an food vouchers and started a new initiative of the Patrons of New Farm and initiative funded by the Department of is generously supported by Merlo Coffee. Housing called Feeding Brisbane. This This year the New Farm Neighbourhood provided packages of food essentials Centre underwent significant to vulnerable people who may not be renovations to create a space that better able to leave their homes.

16 SUPPORTING OUR COMMUNITY ON ALL SIDES Our offices and The Hub at 180 Jubilee Terrace, Bardon, underwent significant renovations improving the amenity of our buildings for visitors and staff.

COMMUNIFY ANNUAL REPORT 2019/20 17 With a growing emphasis on education in early childhood development we acknowledge that the importance of play and fun are integral to the development of young children.

18 SUPPORTING OUR COMMUNITY ON ALL SIDES Our year in review (continued)

supports the community. The upgrade Childcare CHILDCARE has added an additional 193.5m2 of floor area to the centre, providing Our centre fosters a nurturing, caring more functional spaces for activities, environment for all children and their and improved bathrooms and laundry families. We follow the Early Years facilities for our visitors. There are Learning framework to deliver a program additional counselling and treatment and an environment that supports rooms, a new commercial grade kitchen, children to develop new skills or and a large multi-use space. practise recently acquired ones. We relocated to a temporary site for Over the 2019 Christmas break we 100% the duration of the renovations and increased the coverage of the outdoor OCCUPANCY IN OUR remained fully operational until doors roof of our childcare centre, improved CHILDCARE CENTRE closed in March 2020. the downstairs toilet facilities, and incorporated stairs and a new deck Brisbane Powerhouse continued to adjacent to the centre to extend our play host our vibrant Politics in the Pub area. Our new store room for childcare conversations during 2019 and the resources is much bigger allowing for start of 2020. ABC Brisbane’s Rebecca safe lifting and better storage solutions. 35 4 Levingston joined us as MC alongside OVER UNDER a diverse panel of politicians, policy During the pandemic, the centre 2 YEARS 2 YEARS makers and thought leaders who closed for one week before the OF AGE OF AGE discussed key contemporary issues government’s 'free childcare' program facing our community in a free public was announced and we were able to forum. There were three events held reopen with reduced capacity, admitting during 2019/2020, and the fourth event just 10 children a day. As we strived to was cancelled due to the pandemic. sustain our childcare program we held DURING COVID-19 daily play sessions for a small fee that our families who were not attending could join. We are proud to have been able to stay open during this difficult time to provide care for our families, many of whom are frontline workers. 50% 100% REDUCTION IN RETENTION ATTENDANCE OF FAMILIES

COMMUNIFY ANNUAL REPORT 2019/20 19 Our year in review (continued)

Hands on Projects generous support from Brisbane City Council, is establishing a new space at the Green Hill Reservoir which will Hands on Art provide a welcome facility for the local Hands on Art is a small community community to come together to grow arts program providing affordable art edible plants. classes for kids and adults alongside commissioned events and projects. Green Corner in Ashgrove and Kelvin The program also focuses on supporting Grove Community Garden in Kundu local artists through providing a contact Park are now well established gardens registry, an exhibition space for hire, where locals come together to share and hosts theatre and creative events. knowledge and experience the joy of growing their own food. The Brook Hands on Art has operated as an and Kelvin Grove community gardens incorporated association and has host Brisbane City Council community Community Garden, Ashgrove. been supported by Communify composting hubs. These hubs make with administration and project an important contribution to reducing coordination assistance. The Hands landfill while providing rich compost on Art management committee and for our gardens. Communify’s Board have explored options for the ongoing operations of The Free Range Library this largely volunteer led community program. With consideration of the The Free Range Library delivers donated needs of a number of small community and rescued books to neighbourhood programs this year, Communify’s Board centres, homeless shelters and to have decided to establish a new entity, people who love to read but who may Hands on Projects, which will host the not have access to a library or have Hands on Art program and will provide means to purchase books. an auspicing and support platform This year the library volunteers have for new and emerging programs and formed partnerships with local schools projects in the community. and the RSPCA along with an ongoing relationship with Brisbane Airport Community gardens ensuring a supply of books for our This year we welcomed Chapel Hill readers. The group also continues Community Garden and The Brook to seek small grants to support the Community Garden to our growing purchase of reading glasses which number of local community gardens. are distributed through our HART4000 Located at the former pony club site program. The Free Range Library in Mitchelton alongside Kedron Brook, participates in the twice yearly The Brook garden shares Brisbane City Homeless Connect event where many Council land with Valleys Cricket Club. hundreds of books and reading glasses Chapel Hill Community Garden, with have found new homes.

20 SUPPORTING OUR COMMUNITY ON ALL SIDES Yukari making lanterns for Hands on Art’s Shine a Light on Child Protection Week project.

COMMUNIFY ANNUAL REPORT 2019/20 21 RECOVERY & DISCOVERY CENTRE ANN’S STORY

“If you had told me I would be where I am today a year ago, I wouldn’t have believed you. I’m a new woman.”

Ann came to the Recovery and Discovery Centre looking for support for severe and complex mental health issues. Her goals were to be connected with the community, make new friends and improve her mental health.

One-on-one psychosocial support helped Ann with techniques to overcome negative emotions, and grow her confidence and independence through learning new skills. We connected Ann with educational and social groups to help her form social connections and find a positive reason to leave her home.

“Before accessing support I was in a very dark spot and I wasn’t living my life to the fullest. Now I have my identity and self-esteem back – it feels like I have wings!” Ann said. “I have found positivity and I have so much hope and excitement for my future. I have grown and learnt so much with the support I’ve had – I especially enjoyed the group activities.”

During the time she’s been with us, Ann has participated in many of our support groups, such as Living Well with Anxiety, Art Therapy, Aqua Yoga and our Terrific Tuesdays social group that takes outings together. Ann uses our community transport service to get to hospital appointments and social activities, and Ann recently joined our Digital Inclusion Program which gives people the confidence to get online.

“I love the different groups offered through Communify. I especially love Art Therapy, it sparked my creativity! I have met so many wonderful people and I have learnt so much along the way. Communify has helped me become open to new ideas and to try new things. Nobody judges you and everyone is always friendly and kind! I’m excited to transition into support with My Aged Care.”

Anne is about to turn 65 and will continue to receive individualised support through our aged care services. She will continue to attend social and education groups, and will also receive specific age related support from our team.

22 SUPPORTING OUR COMMUNITY ON ALL SIDES Our year in review (continued)

Springboard Mental health programs MENTAL HEALTH PROGRAMS Springboard is an 18-week Communify delivers a comprehensive community-based day drug and alcohol suite of services to support people living rehabilitation program for people with a mental illness. We’re committed who have completed supervised to delivering tailored support, with detoxification or are stabilised on an services that respond to personal opioid replacement program. The challenges and goals. program has been developed using evidence-based therapy and harm Recovery & Discovery Centre minimisation frameworks and is The Recovery and Discovery Centre delivered in two phases; six weeks of 400+ provides integrated services for people group treatment followed by 12 weeks PEOPLE SUPPORTED living with severe and complex mental of counselling, case management and illness. The program provides a tailored weekly peer support. approach to each client and provides The program aims to carry out six access to a wide variety of psychosocial intakes per year. In March 2020 the and psychological therapy groups, COVID-19 pandemic caused face-to- including trauma sensitive yoga, art face groups to be cancelled temporarily SPRINGBOARD PROGRAM therapy and healthy living programs. until the program and most participants Communify, together with our adapted to a online format. consortium partners (Toowong Private Throughout the changes, this holistic Hospital, Brisbane Youth Service, program has been successful Open Minds Headspace, Eating in supporting people to gain the Disorders Queensland and Wesley knowledge, skills and connection Mission), received funding from the required to start their individual recovery Brisbane North Primary Health Network journey with confidence, resilience and to deliver the Mental Health Hub through 86 support. We have shared the joys of a hub and spoke model, for the PARTICIPANTS IN many participants who have graduated GROUP TREATMENT Royal Brisbane Hospital region. and returned to work, study and other The Recovery and Discovery Centre's meaningful activity, enjoyed improved team works with other Communify relationships with themselves and programs, Intensive Family Support, others, and taken positive steps to HART4000, Springboard, the National work through challenges as they arise. Disability Insurance Scheme (NDIS), and our Aged Care service to ensure wrap-around supports are provided. 562 INDIVIDUAL SUPPORT SESSIONS

COMMUNIFY ANNUAL REPORT 2019/20 23 Our year in review (continued)

A key focus over the year has been HART4000 National Disability Insurance Scheme (NDIS) preparing participants for their annual plan reviews. We work alongside Our NDIS program takes a whole of life participants and arm them with the approach to working with participants knowledge and support they need to and is based around the development navigate their often complex plans, to of individualised, flexible plans to better understand and manage their support people to achieve their own funding and become more involved personal goals. in their own solutions. 428+ Our NDIS program provides support INDIVIDUALS AND FAMILIES to the most vulnerable people in our Housing and PLACED INTO TEMPORARY community focusing on those who have Homelessness ACCOMMODATION no family involved in their lives, have We believe that housing is a basic ageing parents, multiple and complex human right and we help people health needs, live in mental health to find sustainable housing that is housing, or live with addictions and suitable for their needs. Our housing “We believe and are are isolated and marginalised. advocating for a housing support services help with housing first model, housing that We provide an integrated approach for advocacy, direct referrals to emergency complex and interrelated needs and accommodation providers and social is appropriate, secure facilitate service access pathways housing, case coordination and support. and self-contained. through to our complementary Included in our approach to supporting We need investment in programs, the Recovery and Discovery people experiencing disadvantage or new housing stock and Centre, our homelessness and Aged who are at risk of homelessness is the tenancy sustainment.” Care services. We are able to maximise provision of Community Care activities. the resources within and beyond a Karen Dare – CEO, Communify These include group activities, transport person’s approved NDIS package by and in home support. supporting them to access suitable programs and activities within a safe HART4000 and familiar environment. Communify’s Homelessness During the pandemic, to ensure our COMMUNITY CARE Assessment and Referral Team (HART) participants remained connected to the works closely with anyone who may services that they rely on, we provided be homeless or at risk of becoming support to access the new telehealth homeless in Brisbane. The team assists service and digital social connection with housing advocacy so people can activities. The NDIS team helped get housed and stay housed. We offer participants to understand information people case coordination and support about the development of the COVID-19 1,652 GROUP ACTIVITY HOURS and help to find sustainable, suitable pandemic to ensure people could stay 1,780 IN HOME SUPPORT HOURS housing. The HART4000 team also work safe in our community. 1,793 TRANSPORT TRIPS with the Intensive Family Support team

24 SUPPORTING OUR COMMUNITY ON ALL SIDES HOUSING SUPPORT ART TO COMBAT ISOLATION

In April 2020, BRIC Housing moved more than 50 residents from their Spring Hill boarding house to student housing in Toowong, in order to provide safe, good quality accommodation during the pandemic.

The new accommodation provided each resident with their own studio accommodation, complete with a small kitchen and bathroom, allowing residents to socially distance and, if necessary, to go into isolation.

Alongside the benefit of good quality accommodation, the residents reported an increased sense of social isolation. They have less opportunity to mix with others, visitors aren’t allowed, and they’ve moved away from familiar community links in Spring Hill.

To support residents, Communify and BRIC Housing collaborated to create a weekly art group for residents, which has become a unique and valuable way of connecting with others and in building community. The art therapy sessions provide a safe space for participants to creatively and verbally express their life experiences and connect with each other.

During the sessions, participants discuss issues such as the challenges of stigma surrounding people who live in supported accommodation and the positive impact art can have on participant’s sense of self and identity.

An exhibition for their artworks titled ‘Broke not Broken’ was displayed at Glen Road, Toowong.

COMMUNIFY ANNUAL REPORT 2019/20 25 In Brian’s home country, Uganda, school children would hunt for lids from fizzy drink bottles to make into beaded necklaces and bracelets. Brian taught this 'art-cycling' skill to participants at The Recovery and Discovery Centre.

26 SUPPORTING OUR COMMUNITY ON ALL SIDES Our year in review (continued)

who can provide support to families Smart Meals initiative ASYLUM SEEKER & and linking to services that can help Communify has partnered with REFUGEE ASSISTANCE to make a difference. StreetSmart Australia and local cafés As the global COVID-19 pandemic to deliver freshly prepared meals evolved, HART4000 worked with more to people who are staying in crisis than 300 people who were sleeping accommodation during the COVID-19 rough, couch surfing or living in boarding pandemic. The program provides vital houses with communal bathrooms and income for cafes and ensures work for kitchens where they could not socially vulnerable hospitality workers while distance or isolate if needed. Our team feeding people. were able to support this group to move 435 The partnership has delivered up to to safe, temporary accommodation. PEOPLE ASSISTED THROUGH 50 meals a day since March 2020 We also helped people who had THE CONSORTIUM across 10 different locations. secured long-term housing to set up their homes with essential furniture Multicultural programs and household goods. Our multicultural programs support Sustaining Tenancies people in Queensland who are seeking In early 2020 we received funding asylum and vulnerable refugees on from Brisbane City Council’s Pathways temporary visas. Out of Homelessness initiative to deliver a free program, in partnership Asylum Circle with Bric Housing and Brisbane Communify provides crisis Housing Company. accommodation for single men seeking We have developed a program that asylum experiencing financial hardship supports people living in inner-city due to their visa status and current boarding houses and studios who are at immigration policies. The program’s risk of losing their tenancy. The program 18 fully self-contained studio units provides practical assistance to help provide safe and secure housing for people to stay housed with support this vulnerable cohort. including advocacy, employment pathways and ongoing personalised support for day-to-day living.

Sam delivering Smart Meals prepared by local Paddington cafe, Sassafras.

COMMUNIFY ANNUAL REPORT 2019/20 27 Our year in review (continued)

Asylum Seeker and Refugee Intensive Family Support INTENSIVE FAMILY SUPPORT Assistance (ASRA) Brisbane North Intensive Family The Asylum Seeker and Refugee Support (IFS) is a partnership between Assistance program is a collaborative Communify and Act for Kids. The initiative that supports the needs of program provides case management people seeking asylum and vulnerable support to families at risk of entering refugees on temporary visas in the statutory child protection system. Queensland by providing emergency The support includes life skills training, relief and social support. The practical parenting support, linking to Queensland Government has allocated other agencies and help with addressing 57 $3.5M funding for the program for issues including domestic violence, FAMILIES ASSISTED the next two years (2019-2021). The substance abuse and mental health. program is delivered in collaboration with Australian Red Cross, Refugee and In September 2019, Communify held Immigration Legal Service, Queensland a professional forum for Queensland Program of Assistance to Survivors Child Protection Week where a panel of Torture and Trauma, Multicultural of experts discussed ‘Neglect as an Australia, Mercy Community/Romero Early Warning Sign of Children at Risk’, Centre and World Wellness Group. followed by a Q&A session. In early 2020 the IFS team collaborated with As a response to COVID-19 and in our neighbourhood centre team to recognition of increased demand for deliver a parenting group that focused 5,368 support, the Queensland Government on education and early intervention. SUPPORT HOURS increased funding by $420,000 in The team also collaborated with our May 2020. People seeking asylum Recovery and Discovery Centre to who arrived by plane and are living in deliver a trauma-informed playgroup Queensland can now be included in the for families called Little Chickens. ASRA Program. Previously these people were not eligible for any government funded support services. 29 CASES CLOSED WITH MOST NEEDS MET

28 SUPPORTING OUR COMMUNITY ON ALL SIDES INTENSIVE FAMILY SUPPORT TYLER’S* STORY

Tyler’s dad lost his job during the COVID-19 pandemic, and the family had been evicted from their home and were living in a motel.

Tyler had difficulty at school and was often in trouble for yelling and being disruptive in class.

Tyler’s family connected with our HART4000 team for help finding secure housing. Through HART4000, Tyler and his family found suitable social housing and now are in a position to find a long-term rental that will provide more space.

The family was referred to the North Brisbane Intensive Family Support (IFS) program for help with parenting, and building positive and supportive relationships. Tyler’s family worked to create an action plan to ensure each family member received the help and support they need.

We helped Tyler’s parents with parenting support and strategies to create a healthy family environment. They developed their own family rules and consequences, improved one-on-one relationships and family cohesion, and developed coping strategies for any future hurdles.

Tyler’s school are working in conjunction with a paediatrician, IFS and his parents to assist him to be able to reach his full potential. He recently graduated from Queensland Education’s R.O.C.K.E.T. (Resilient Optimistic Compassionate Kids Exploring Together) program which helps young kids build self-regulation skills.

Tyler’s parents continue to work on their parenting strategies and budgeting skills, and Tyler’s mum is receiving counselling to improve her mental health.

We will continue supporting Tyler and his family to help them create the family home they’ve always wanted.

* Name changed to protect client’s privacy. Little Chickens Playgroup facilitated by IFS.

COMMUNIFY ANNUAL REPORT 2019/20 29 Community spaces

We manage 23 wonderful halls and We are proud of our partnerships with our venue owners and especially meeting rooms that host a variety Brisbane City Council who work closely with us to offer these safe, accessible of events, classes, support groups and and affordable spaces for hire. activities presented by over 690 venue Our venues closed for three months reopening in June with a COVID-19 plans hirers. From children’s dance classes, in place. All hirers completed an individual COVID-19 Safe Checklist for their book clubs to self-help groups we’ve activity before they commenced their sessions. got something for just about everyone.

Gina, gentle exercise and yoga teacher.

30 SUPPORTING OUR COMMUNITY ON ALL SIDES Paddington Substation, home of Hands on Art.

Venue management statistics 2019/20

Purpose/activity Annual Bookings Visits to Venues

Exhibitions or performances 32 640 COMMUNITY SPACES

Art, music, dance, drama 2,528 37,920

Children’s activities 727 10,905

Events and celebrations 104 7,800

Health and fitness 1,188 23,760 Mental health 290 2,320 690 Self-help 701 7,010 UNIQUE VENUE HIRERS

Seniors activities 47 705

Social groups/meetings 290 5,800

Spiritual and religious 184 7,360

Training and education 383 5,745 Community 1,247 18,705 7,721 TOTAL 2019/20 7,721 128,370 ACTIVITY BOOKINGS

COMMUNIFY ANNUAL REPORT 2019/20 31 Our people

Communify has continued to deliver clear and regular communication and leadership throughout the pandemic, ensuring trust and confidence is maintained as services adapted to being delivered remotely where possible. 21% HAVE CELEBRATED MORE THAN Employee Survey Results 5 YEARS OF CONTINUOUS SERVICE WITH COMMUNIFY 94% 94% 87% 88% 95% said that they said that said that said they said they have were receiving they have the they have the have the confidence in timely and resources support they support to Communify’s credible needed to need to stay balance work ability to information fulfil their roles healthy during and personal manage about the during the the pandemic. responsib- through pandemic pandemic. ilities during this crisis and the the pandemic. successfully. organisation’s 60 plan to CUSTOMER SERVICE AWARDS manage INCLUDING 20 VOLUNTEERS through it. AND 40 STAFF IN RECOGNITION OF GREAT CLIENT FEEDBACK

89% 81% 50% 90%

felt very safe working continued to provide of office based staff staff at Communify and in essential outreach support adapted to working retention rate the community during following strict health and remotely during the first the pandemic safety requirements week of the pandemic

32 SUPPORTING OUR COMMUNITY ON ALL SIDES Our volunteers

Over 240 volunteers offer Volunteers are vital to the delivery of many of our services and programs. their time to help Communify The COVID-19 pandemic has brought significant changes to our volunteer program deliver services and support as many of our volunteers paused their involvement mainly due to their own or family members’ vulnerabilities. Some of our volunteers had roles that stopped or pivoted our community. to activities including remote digital social support programs, essential non-contact food delivery and phone check-ins for our older clients. Since March we have received many new volunteer registrations from community members whose paid work had stopped or who just wanted to help with the pandemic response in any way they could. Our team has been so appreciative of everyone during this time who offered their assistance.

RUOK Day BBQ volunteers, Will has volunteered with Paddington One of our amazing volunteers at work Garry and David. Meals on Wheels since 2009. for our 2019 Christmas market.

96% 27% 82% 92%

said they choose said they rated their volunteer felt appreciated to volunteer to volunteer to make experience as good by their team ‘give back’ social connections or excellent

COMMUNIFY ANNUAL REPORT 2019/20 33 Community Programs

Mental Health + Organisational chart Disability Services

Aged Services Diversity + Inclusion Committee

Multicultural Asylum Circle Programs Reference Group

Board of Chief Executive Directors Officer

Strategic Community Development Finance Development Committee

Information Communications New Programs Systems + Committee + Pilots Business Analysis

Finance, Audit + Community Human Risk Committee Spaces Resources

Investment Quality + Committee Accreditations

Community Engagement

34 SUPPORTING OUR COMMUNITY ON ALL SIDES Community HART4000 Neighbourhood Intensive Participation + Homelessness Centres Family Support Community Care

Springboard Recovery + NDIS Drug + Alcohol Discovery Centre Recovery

Regional In Home Home Care The Paddington Assessment Home Assist Secure Services Packages Centre Service

Asylum Seeker + Community Asylum Circle Refugee Assistance Transport

Housing Portfolio

Information Data Systems + Technology Analysis

Childcare Administration

Marketing + Hands on Communications Projects Some of the members of our Diversity & Inclusion Committee.

COMMUNIFY ANNUAL REPORT 2019/20 35 A generous donation from the O'Brien Group Australia, Suncorp Stadium.

36 SUPPORTING OUR COMMUNITY ON ALL SIDES HOUSING & HOMELESSNESS SMART MEALS INITIATIVE

600 PRE-COOKED MEALS EACH FORTNIGHT TO DV SHELTERS & BOARDING HOUSES

UP TO 50 MEALS A DAY FUNDED BY STREET SMART AUSTRALIA

200 FOOD BOXES HOME DELIVERED EACH WEEK TO VULNERABLE COMMUNITY MEMBERS

Sassafras Canteen working with the Smart Meals program.

COMMUNIFY ANNUAL REPORT 2019/20 37 Financial Report 2019/20

During the last 12 months, The increase in client services during community. Communify also receives Communify’s finance team completed this year also resulted in an increase generous help through donations, the implementation of programs to in the number of staff and the philanthropy, and the Patrons of improve the accounts payable function. finance team processed 4,421 payroll New Farm. The new programs are fully integrated transactions which was 8% more than Communify continues to provide with our general ledger system and the prior year. affordable social housing with our units utilises optical character recognition Communify’s prompt response to COVID at Red Hill, our apartments at Lutwyche, to scan supplier invoices and extract resulted in new services, additional and a unit complex in Bardon. essential data. The key data plus funding for COVID support, additional permanent digitised records are now staff resources, and a substantial fully integrated within accounts payable increase in requirements for the finance to improve timeliness, eliminate team to support the many Communify manual handling, and reduce paper. staff delivering services to our clients. This implementation has helped the finance team process a massive Communify’s main source of income 17,423 accounts payable transactions. is derived by contracts with state and This increased processing is 21% more federal government agencies enabling than 2019 and 50% more than 2018. us to effectively support the local

Investment in Community Income Sources

4% 1% Interest Vulnerable & 1% Donations Disadvantaged 3% Commerce 2% Childcare 4% Misc 15% Multicultural Programs & 26% Refugees Other Grants 19% 35% Federal Government Caring for the Aged 5% Community Development

8% Homelessness Prevention & Housing 12% 15% Home Care State Government Packages

31% Disability & 19% Mental Health NDIS Services

38 SUPPORTING OUR COMMUNITY ON ALL SIDES Revenue and Other Income

Source $ 2020 $ 2019 $ 2018 $ 2017 $ 2016 Capital Grants – – 137,600 716,800 – Childcare Income 405,470 441,256 409,942 381,069 362,808 Client Contributions 252,792 297,168 374,065 300,724 312,229 Dividends & Distributions – 28,457 – – – Donations 79,509 97,121 34,707 217,747 70,041 Home Care Packages 2,223,516 1,414,596 458,756 – – Housing Income 110,136 114,029 108,104 72,242 97,812 Interest Income 138,405 73,681 92,635 90,883 99,905 NDIS 3,441,664 1,159,021 1,391 – – Operating Grants, Consortia & Partnerships 10,976,519 8,834,056 7,368,499 7,571,926 6,903,223 Philanthropic & Social Enterprise Income 73,453 88,896 147,442 – – Venue Hire Income 223,624 333,417 321,194 311,946 273,808 Other Income 482,844 269,268 227,519 299,481 144,059 TOTAL 18,407,934 13,150,966 9,681,854 9,962,818 8,263,885

Funding Sources

5,000,000 2020 2019 2018 4,500,000 2017 2016 4,000,000 2015 2014 3,500,000 2013

3,000,000

2,500,000

2,000,000

1,500,000

1,000,000

500,000

0 Federal Govt State Govt NDIS Home Care Grants Commerce Misc Donations Interest Capital Packages

COMMUNIFY ANNUAL REPORT 2019/20 39 Financial Statement 2019/20 (continued)

2019/20 2018/19 What Income Did We Receive? $,000 $,000 – Operating Grants 16,035 11,408 – Capital Grants – – – Childcare Services 405 441 – Donations & Fundraising 136 136 – Social Enterprise 17 50 – Venue Hire 224 333 – Other Sources 1,591 783 TOTAL INCOME 18,408 13,151

What Expenses Did We Have? $,000 $,000 – Employee Costs 8,892 7,373 – Client Costs 6,689 3,150 – Housing & Property Costs 113 198 – Depreciation of Assets 345 345 – Loss on Sale of Property – – – Administration Costs 1,347 1,069 – Insurance 113 100 – Motor Vehicle Costs 93 93 TOTAL EXPENSES 17,592 12,328

What We Own $,000 $,000 – Cash Investments 6,023 6,064 – Amounts Owed to Us 105 194 – Other Current Assets 627 180 – Property, Vehicles, Equipment & Software 6,639 5,912 OUR TOTAL ASSETS 13,394 12,350

What We Owe $,000 $,000 – Amounts We Owe to Suppliers 1,446 1,231 – Entitlements of Our Employees 960 490 OUR TOTAL LIABILITIES 2,406 1,721 OUR TOTAL NET ASSETS 10,988 10,629

40 SUPPORTING OUR COMMUNITY ON ALL SIDES Quality systems and accreditations

The guiding approach to We encourage all people to integrate A major focus in the continuous Quality across the organisation quality management into the way they improvement agenda this year was is embracing the responsibility work and promote its application as further strengthening our information a method for continual improvement privacy and data security across the for quality practice in within their areas of responsibility. organisation. Protecting the information everything we do. that we collect and store about the To date we have successfully achieved: people we work with, is of the highest ISO 9001:2015 priority to Communify and that is Human Services Quality Standards why we invest in robust systems and (HSQF) ongoing practice development in line with most current legislative and National Disability Insurance industry requirements. Scheme (NDIS) Approved Provider Registration (August 2018) This past year we have taken a deep dive into the ways in which we Approved as a Provider under the manage risk across the organisation. Aged Care Act 1997 Our focus has been on ensuring Accreditation against the Home Care that there is seamless integration Standards (April 2016) and interim of our risk management strategies review against new Aged Care at various levels of the organisation, Quality Standards from operations, through strategy and to governance. The COVID-19 National Regulatory System for pandemic gave us an opportunity Community Housing to test and further refine our risk Childcare Service overall rating approach through carefully managed ‘Exceeding National Quality business continuity planning. This Standard’. involved a highly coordinated incident Throughout 2020, Communify has management strategy that prioritised continued to excel in our mandatory, seeking, interpreting and disseminating external certification audits. For the timely and accurate communication first time, we participated in virtual site about emerging circumstances audits to maintain our accreditation throughout our workforce. This enabled against HSQF and ISO due to COVID us to fully understand the impacts of restrictions. Despite the challenges risks, directives and restrictions as a that this presented, we were able foundation for robust decision making to demonstrate to our auditors that to maintain the highest standards of Communify maintains compliance with safety for everyone. a broad range of industry standards.

COMMUNIFY ANNUAL REPORT 2019/20 41 Strategic Plan STRATEGIC PILLARS 2020–2022 Key Success Factors 1 2 INFLUENCE LEADERSHIP We identify societal We lead in innovative, needs and bring about consumer directed, change and inclusion by networked services, making influencing public policy and best use of human resources awareness through research, and technology. engagement and advocacy.

WE WILL: WE WILL: OUR Apply blue-sky thinking to Champion contemporary and position Communify to achieve specialised service models, being VISION greater social impact. alert to opportunities for innovation and adoption of radical change. What we hope for: Strategically partner for evidence-based social reforms. Review, evaluate and build An engaged, Communify’s service offerings with Provide leadership in raising special attention to areas of unmet unified community community awareness and need and continuous improvement. leading change. understanding of wellbeing, inclusion, vulnerability. Use partnerships, co-design and client engagement to improve service delivery models. OUR ACHIEVEMENTS: Additional $420,000 provided MISSION ACHIEVEMENTS: to Asylum Seeker and Refugee Why we are here: Assistance program to support Worked in partnership with To support the asylum seekers, with no income, Department of Housing and Micah who arrived by plane. to house over 1,600 people in community on all emergency accommodation People with no income were sides by working during the COVID pandemic. included in the Department of creatively to meet Housing Emergency Housing Received BCC Pathways out of needs and interests Response. Homelessness funding to develop in a rapidly a service to Sustain at Risk changing world. Tenancies in partnership with Brisbane Housing Company and BRIC Housing.

42 SUPPORTING OUR COMMUNITY ON ALL SIDES STRATEGIC PILLARS Key Success Factors 3 4 HIGH PROFILE SUSTAINABLE ENABLERS We are recognised as the We remain sustainable in most capable and connected changing times through community support strong governance, and Retain a high organisation. growing and diversifying our performance team financial resources, assets and investment portfolio. by investing in people inspired and aligned to WE WILL: WE WILL: our vision. Create and deliver a high profile Refine Communify’s business and sustained marketing campaign model to optimise income, assets using evidence in our stories. and expenditure to achieve strong Implement capital growth, business service Promote our professional authority transparent and objectives, and a fit-for-purpose within the community services asset portfolio. robust business industry, both in Australia and development overseas. Review the risk management framework to ensure it is processes and Drive Communify’s client advocacy contemporary and addresses the program using innovative pathways reporting. complexity of Communify’s services. and tools to increase referrals. Invest in innovation and effective and efficient systems and Employ robust ACHIEVEMENTS: technology to optimise business systems, delivery Refreshed branding implemented outcomes. methods and organisation wide. Ensure investments and business accountabilities. New websites for Communify operations and initiatives reduce and Hands on Art with enhanced our environmental footprint. accessibility and mobile device functionality. ACHIEVEMENTS: Increased social media Implemented the Ferret Software engagement across all channels. paperless document system.

Completed the upgrade of our Bardon site and invested in the upgrade of the New Farm Neighbourhood Centre.

COMMUNIFY ANNUAL REPORT 2019/20 43 Partners and supporters

There are many FUNDERS OUR PARTNERS Recovery and New Farm Neighbourhood Discovery Centre Centre Health Clinic supporters of Australian Federal ACT for Kids Government Brisbane Domestic Brisbane Youth Service Adele Hamilton Communify who Brisbane City Council Violence Service Eating Disorders Axis Physiotherapy contribute funds, Brisbane North Primary Burnie Brae Queensland Dorelle Thompson volunteer hours Health Network Centacare Open Minds Dietician Gambling Community DV Connect Toowong Private Hospital Dr Debbie Carroll and generous Benefit Fund Good Shepherd Bric Housing Kombi Clinic donations as well Queensland Government Microfinance Brisbane Housing Praxis Physiotherapy as organisations Queensland Mental Headspace Company Sharon Jones Health Commission Lang Park PCYC Wesley Mission Homeopath that we work Multicultural Affairs Qld closely with to Meals on Wheels Stafford Micah Projects Under 1 Roof Partners HART4000 Brokerage DONORS & CHAMPIONS deliver services National Australia Bank Queensland Shelter (lead) ACT for Kids Australian Labor Party – and activities to Open Minds BRIC Housing Anglicare Homelessness Baroona Branch Services for Women and our community. Oz Harvest Brisbane Housing Banneton Bakery Company Children Qld Health GP Oral Catholic Religious Brisbane Youth Service Health Service Brisbane Youth Service Australia Qld Kyabra Community SecondBite Churches of Christ Cox Family Association Wesley Mission Footprints Fruity Capers OzCare South Brisbane Mission Australia Grill’d Local Matters Men’s Hostel QUINH Program OUR CONSORTIA BUDDIES Zillmere Family Rotary Club of Harcourts Foundation Healthy @ Home Accommodation Fortitude Valley Lions Club Bardon ADA Australia 3rd Space Lions Club New Farm All About Living HART4000 MOUs lululemon Aurous INCH Transport Consortia Mongrel Bar Ballycara Mangrove Housing Burnie Brae Mums for Refugees Bolton Clarke QSTARS Centacare Order of St Lazarus Brisbane North Primary Salvation Army – Pindari Health Network Patrons of New Farm Dementia Respite Burnie Brae ASYLUM CIRCLE Peace Through Justice Consortia Group (Western suburbs Carers Queensland RESEARCH PARTNERS Centacare (lead) ecumenical) Centacare Dr Kate Murray – Alzheimer’s Australia, Qld, Rotary Club Ithaca Co.As.It School of Psychology & YOD Key Worker Program Counselling, Faculty of Rotary Club New Farm COTA Qld Health QUT Scomodo Voce Singers Footprints Asylum Seeker and Dr Maryanne Theobald – Scratch Bar GOC Care Refugee Program School of Early Childhood Siganto Family Institute for Urban Multicultural Australia & Inclusive Education, Foundation Indigenous Health Faculty of Education QUT QPASTT Sisters of Mercy Jubilee Community Care Dr Amanda McFadden RAILS Westside Community Leading Age – Early Childhood & Red Cross Services Services Australia Inclusive Education, Romero Centre/Mercy Faculty of Education QUT Metro North Hospital and Health Service World Wellness Group Wesley Mission

44 SUPPORTING OUR COMMUNITY ON ALL SIDES Thank you for your ongoing support and for helping us to support our community on all sides.

MATES Caxton Legal Service Keperra Sanctuary Payne Rd State School Southbank Insurance Access Arts CBRE Asset Kombi Clinic Peer Sing in West End Brokers All About Fruit Services Centre LawRight Piccabeen Community St John Ambulance (Qld) Allianz Chessmates Lions Club New Farm Centre St John’s Wood The Gap Parish Alzheimer’s Australia Christ Church Milton Lions Clubs Pindari St Josephs Primary AMPARO Advocacy Compass Housing Living Here Cush PPP Parenting School Anglicare Homeless Community Canteen Partners Probus Club Paddington St Michaels and Services for Women Dello Mano Loaded Food Co Cafes Project Activate QUT All Angels and Families Digital Media Research Loud and Clear Choir QCOSS St Vincent de Paul Apex Digivan Mallow Sustainability Qld Fire and Bardon Conference Ashgrove Bowls Club Emergency Services Dressed for Success Marist College Ashgrove Meals on Wheels Stafford Ashgrove State School QPASTT Emmanuel Uniting McGrath Real Estate Street Level Ashgrove West Church Queensland Alliance McPhee Lawyers StreetSmart Uniting Church Empyrean Lighting for Mental Health Medfin Suited to Success ATG Building Group EPIC — Employment Queensland Performing Men’s Shed Spring Hill Sun and Earth Organics Australian Catering Arts Centre Federal Loves Refugees Mental Illness Queensland Shakespeare TAFE Brisbane Australian Catholic Foodbank Fellowship of Victoria University Ensemble The Bakeologists Forde Physio Merlo Australian Hearing Van Queensland University The Cove Fortitude Valley Chamber Metro North Dental Clinic of Technology Baking Mums of The Gap Laughter Club of Commerce Midas Service Centre New Farm Rainworth State School The Gap State High Friends of Bardon Ashgrove Bank St Kindy Ray White Ashgrove School Transitional Mission Australia Bardon Anglican Church Accommodation Ray White New Farm The Gap State Missionbeat Primary School Bardon Bakehouse Gabba Business Raynors Meats Mobile Rehab The Gap Uniting Church Bardon Physio Association Redbourne Referrals Mount St Michaels Givit Refugee & Immigration The Low Road Bardon State School School Going for a Song Choir Legal Service The Munroe Centre Basic Rights Qld Mt Nebo State School Good Samaritans Rivercity Family Church The Night Café Beacon Strategies Multicultural Riverlife Thousand Island Bedford Park Greater Brisbane Development Assoc. Hoarding and Squalor Roma House Dressing Stakeholders Committee My Village News Strategies Group Uniting Care Blue Care Red Hill Romero Centre Nappy Collective Community Griffith University Rotary Club Brisbane Bowman Johnson Hostel New Farm Bowls Club Harmony Place Planetarium Uniting Church BRASS Network New Farm Cinemas West Ashgrove Hilder Road State School Rotary Club New Farm BRIC Housing New Farm District Village Church Holy Spirit School RSPCA Brisbane Boys Grammar Historical Society Vine Restaurant Homemaker The Valley Salvos Legal Brisbane Girls Grammar New Farm State School Volunteering Qld Hope Church Samford Support Brisbane Housing New Hope Church Western Echo IGA New Farm Network Company New Way Community Samford Valley Westside News Brisbane Powerhouse Inala Community House Chapel Steiner School Workstation Brisbane Tree Experts INCH Housing Newmarket Community Sandbag YMCA Brisbane Youth Service Indooroopilly Uniting Pre-schooling Centre Church Sassafras Café Youth Outreach Brook Red Nudojo Scomodo Voce Singers Service (YOS) Innercity Interagency Nundah Community Brumby’s — Red Hill Zillmere Family Ithaca State School Health Scouts New Farm Bunnings Stafford, Accommodation SCT Logistics Tennerife Jeays Street Centre Ozcare Program Share the Dignity

COMMUNIFY ANNUAL REPORT 2019/20 45 Our Funders

Communify Queensland Pty Ltd ABN 65 114 782 948 180 Jubilee Tce, Bardon Qld 4065 P 07 3510 2700 F 07 3366 7845 E [email protected] communify.org.au