Annual Report 2019/20 Annual Report 2019/20
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Annual Report 2019/20 Annual Report 2019/20 Contents Communify recognises the traditional owners of Our vision, mission & 1 the lands on which we live, gather and work and overarching strategic pillars we pay our respects to the Aboriginal Elders – past, present and emerging. Chairperson & CEO’s message 2 We acknowledge the important role that Aboriginal and Torres Strait Islander people continue to have A year of highlights 4 in our community. Communify is committed to being an inclusive organisation. We recognise that we work across diverse communities and welcome Our Board 6 and encourage participants from all backgrounds and experiences. Our Board Committees 9 We strive to embrace the diversity of people from all ages and genders, Aboriginal and Torres Strait Islander About Communify 10 peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, people seeking asylum, refugees and people living with a disability. Service adaption during 11 the COVID-19 pandemic Our year in review 12 Communify Queensland Pty Ltd Community spaces 30 ABN 65 114 782 948 180 Jubilee Tce, Bardon Qld 4065 Our people 32 P 07 3510 2700 F 07 3366 7845 E [email protected] Our volunteers 33 communify.org.au Organisational chart 34 Financial Report 2019/20 38 Quality systems & accreditations 41 COVER IMAGE: Jim celebrates his new chairlift installed by Strategic Plan 2020–2022 42 Home Assist Secure. The chairlift helps Jim get out to enjoy his garden and most importantly, in an emergency, provides a safe means to get out of the house. Partners and supporters 44 i SUPPORTING OUR COMMUNITY ON ALL SIDES Our Mission To support the community on all sides by working creatively to meet needs and interests in a rapidly changing world. Our Vision An engaged, unified community leading change. Overarching Strategic Pillars Influence High Profile We identify societal needs and bring We are recognised as the most about change and inclusion by influencing capable and connected community public policy and awareness through support organisation. research, engagement and advocacy. Sustainable Leadership We remain sustainable in changing times We lead in innovative, consumer directed, through strong governance, and growing networked services, making best use of and diversifying our financial resources, human resources and technology. assets and investment portfolio. COMMUNIFY ANNUAL REPORT 2019/2020 1 Karen Dare and Carolyn Mason. Chairperson & CEO’s message We are delighted to share what an amazing year this has been in our work to support our community on all sides. We are proud to report how Communify rose to the challenge of operating successfully under COVID-Safe plans with frontline and essential services, and increased our capacity to meet new demands for supporting vulnerable people with additional funding. 2 SUPPORTING OUR COMMUNITY ON ALL SIDES COVID-19 50% PERCENTAGE OF WORKFORCE WE ACTIONED OUR BUSINESS THAT REMAINED FRONT LINE CONTINUITY PLAN IN MARCH 2020 DURING THE PANDEMIC Every day, Communify works with that responded to the needs of over Supporting on all sides – Thank You homelessness, assists struggling 1,600 people. The funding for specialist A huge thanks to the Department families and individuals, addresses outreach teams resulted in people of Communities and Department of poverty, mental health and addiction then transitioning successfully to Housing and Public Works and to the issues, supports asylum seekers, and new tenancies. architects wallacebrice and building provides services for older people Our strong and successful advocacy contractors IQ Construct (Bardon), and people living with disability and efforts with consortium partners Vokes and Peters and ATG (New Farm) much more. The impact of the COVID resulted in funding for people seeking for bringing it all together. We have pandemic presented new opportunities, asylum through the COVID pandemic two very amazing Neighbourhood demands and challenges to the way we and beyond. People with no income Centres. We recognise the effort of the work and the number of people needing received support through the EHAR Communify teams through re-location, support in our community. We are proud initiative and additional funding for re-establishment and some closures this report presents how Communify asylum seekers who had arrived by and their contribution in the true spirit continued governance and operations plane provided material aid and of the Communify ‘can do’ attitude. during this time. case management. Communify at all levels – Directors, Highlights While managing significant additional Board Committee external members, funding during the year, Communify Company Secretary leadership team, During the latter half of 2019, the Board kept its focus on high quality services every staff member and volunteer reset our three-year strategic plan in our existing programs with a – worked together to support our 2020-2022 under our four key pillars: continuous improvement cycle and a community on all sides in a very Influence, Leadership, High Profile and culture of improvement and innovation. dynamic environment. What we have Sustainable. The Board and leadership This year our aged care services were learnt will mean irreversible and exciting team embraced principles such as successful in achieving accreditation changes in the ways we think, work blue-sky thinking, innovation, disruption under the Australian Government’s new and relate together. We recognise and and optimisation to enable paradigm Aged Care Quality Standards. We also appreciate your extraordinary example shifts to service delivery systems in underwent an ISO maintenance audit of flexibility, adaptability, commitment complex and changing environments. and HSQF accreditation. and professionalism. This positioned us well for the impacts of COVID as we activated our Business The oversight of the Board and As Chair and CEO we feel that Continuity and Disaster Management the work of its Committees on the the value of relationships and Plans with agility and confidence. strategic use of Communify’s property partnerships has never been so portfolio and resources resulted in demonstrated than in such a year Communify was a key player in significant investment to modernise and we are deeply appreciative of the COVID-Safe response plans of and upgrade our Bardon premises of this in the Communify community. government, and received additional offices, neighbourhood centre, and funding particularly for homeless and childcare centre. The contemporary Carolyn Mason – Chairperson rough sleepers and asylum seekers. spaces created have increased the Board of Directors Our HART4000 homelessness hub effectiveness of all functions for staff was a key player in the transfer of Karen Dare – CEO and our clients. Communify also people sleeping rough or living in contributed to a significant renovation insecure conditions into hotels through of the New Farm Neighbourhood Centre the state government’s Emergency funded by the state government. Housing Assistance Request (EHAR) COMMUNIFY ANNUAL REPORT 2019/20 3 A year of highlights Our key highlights and AGED SERVICES achievements during the 2019-2020 year. Of course, the true highlights for our team are always the stories 2,416 of the people we work with. CLIENTS SUPPORTED NEW FARM NEIGHBOURHOOD CENTRE NDIS PROGRAM 202 PARTICIPANTS $2.2M QUALITY STANDARDS UPGRADE WITH THE DEPT OF COMMUNITIES COMPLETED IN 2020 COMMUNIFY ADHERES TO THE CERTIFICATION REQUIREMENTS OF SEVERAL EXTERNALLY AUDITED INDUSTRY STANDARDS: JUBILEE TERRACE FACILITY (HEAD OFFICE) • ISO 9001:2015 • HUMAN SERVICES QUALITY STANDARDS • AGED CARE QUALITY STANDARDS • NATIONAL QUALITY STANDARD (CHILDCARE) • NATIONAL DISABILITY INSURANCE SCHEME $1.3M (NDIS) PRACTICE STANDARDS • NATIONAL REGULATORY SYSTEM INVESTED IN 2019/20 FOR COMMUNITY HOUSING 4 SUPPORTING OUR COMMUNITY ON ALL SIDES HART4000 HOMELESSNESS HUB 2,009 9,673 491 CLIENTS SUPPORT PEOPLE PLACED HOURS IN SECURE + SUSTAINABLE HOUSING EMERGENCY RELIEF SUSTAINABLE HOUSING 5 YEARS FUNDING EMERGENCY HOUSING PARTNERED WITH 656 $50K MICAH TO SUPPORT PEOPLE ASSISTED PER YEAR 1,400 WITH EMERGENCY COMMONWEALTH PEOPLE DURING THE RELIEF FUNDING AWARDED COVID PANDEMIC COMMUNIFY ANNUAL REPORT 2019/20 5 Our Board Carolyn Mason – Bea Duffield Janet Marshall Peter Tran Chairperson BOARD MEMBER BOARD MEMBER BOARD MEMBER BOARD MEMBER SINCE 2013 SINCE 2008 SINCE 2014 SINCE 2011 B SC (HONS), DR. PHILOSOPHY, B SC (AES), GDURP, IAP2 B BUSINESS (ACCOUNTING) DIP BUSINESS MANAGEMENT / B LAWS, CA — CHARTERED B ECONOMICS, B ARTS 1ST CLASS Janet is an urban and ACCOUNTANT HONOURS (SOCIOLOGY), FELLOW Bea has significant regional planner and OF THE AICD, NATIONAL FELLOW Peter has specialist financial OF THE INSTITUTE OF PUBLIC experience working in contributes property and ADMINISTRATION AUSTRALIA knowledge and skills across strategy development and business leadership skills a broad spectrum of tax and Carolyn brings over 30 years is currently working with to the Board. advisory matters. of practical knowledge the Australian international and experience from aid program and Engineers holding senior to CEO level Without Borders focusing on positions in government in small business development areas including housing, and social enterprise employment and training, capacity building in women’s policy, health and developing countries. residential tenancies. 6 SUPPORTING OUR COMMUNITY ON ALL SIDES Kent Maddock Andrew Kolb Glenys Fisher Tania Kearsley BOARD MEMBER BOARD MEMBER BOARD MEMBER COMPANY SECRETARY