Single Women Guests
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DECEMBER 2018 Vol: 1 Issue 08 Pages 32 `20 Estd : 1951 HRAOFFICIAL PUBLICATION OF HOTEL & RESTAURANT ASSOCIATITodayON (WESTERN INDIA) FOR PRIVATE CIRCULATION ONLY WYNDHAM eyes TIer-II & III Why THE FERN bets big on GUJARAT Safeguarding a growing niche Single women guests PUBLISHER Devika Jeet - [email protected] MANAGING EDITOR DECEMBER 2018 Peden Doma Bhutia - [email protected] ASSISTANT EDITORS Hazel Jain - [email protected] Tripti Mehta - [email protected] Jessy Iype - [email protected] CONTENTS DESIGN Sudhir Mudgal MARKETING & SALES - DELHI Mayank Jain - [email protected] Sr. Manager Advertising (+919650399928) Gaganpreet Kaur - [email protected] Marketing Manager (+919650399934) MARKETING & SALES - MUMBAI Harshal Ashar - [email protected] 1416 General Manager (+919619499167) Priyanshu Wankhade - [email protected] Manager Advertising (+919619499170) PRODUCTION MANAGER Anil Kharbanda ADVERTISEMENT DESIGNERS Vikas Mandotia Nitin Kumar HRA Today 4, Candy House, Mandlik Road, Colaba, Mumbai 400 001 Tel: 91-22-22024076, 22831627, 22819773 Email: [email protected] HRA Today is printed, published and edited by Devika Jeet on behalf of Hotel and Restaurant Association (Western India) and printed at Modest Print Pack Pvt. Ltd., C-52, DDA Sheds, Okhla Industrial Area, Phase - I, 22 New Delhi - 110020 and published at 72, Todarmal Road, New Delhi - 110 001, Editor: Devika Jeet Keeping environs secure for women Email: [email protected] 16 Tel : +91 9818767141 Hotel spokespersons tell us how they ensure single women travellers and all lady guests at their hotel are made to feel This issue of hra Today contains 28+4 pages cover safe not just within but outside the property as well All information in the HRA Today is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regrets that he cannot accept liability 'Tier'ing into India for errors and omissions contained in this publication, however 20 caused. Similarly, opinions/views expressed by third parties in Ignace Bauwens, who will be leading Wyndham hotel group’s abstract and/or in interviews are not necessarily shared by HRA Today or DDP. However, we wish to advice our readers that one growth across Middle East, Eurasia, and Africa, on the India or more recognised authorities may hold different views than those reported. Material used in this publication is intended for roadmap and why this is a significant market for the group information purpose only. Readers are advised to seek specific advice before acting on information contained in this publication which is provided for general use, and may not be appropriate for The Fern continues to look westward the readers’ particular circumstances. 22 Contents of this publication are copyright. No part of HRA Today or any part of the contents thereof may Suhail Kannampilly, COO, The Fern Hotels & Resorts, on be reproduced, stored in retrieval system or transmitted in any why the western Indian state of Gujarat continues to be an form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken attractive proposition for the hospitality group from another publication. An exemption is hereby granted for the extracts used for the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission The future looks bright! could face legal action. The publisher assumes no responsibility for 25 returning any material solicited or unsolicited nor is he responsible HVS ANAROCK will utilise the strengths of both for material lost or damaged. This publication is not meant to be an endorsement of any specific companies to provide an exceptional service to the industry. product or services offered. The publisher reserves the right to refuse, withdraw, amend or Mandeep Lamba, President of the new venture, explains how... otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any Cover Image damage or loss caused by delayed publication, error or failure of an Taj Hotels Palaces Resorts Safaris advertisement to appear. HRA Today I December 2018 3 News FHRAI members to meet in Delhi to decide course of action regarding OTAs In the two weeks since Indian states and cities the Federation of Hotel & have come together and Restaurant Associations have unanimously agreed of India (FHRAI) put the to maintain the stance. Online Travel Aggregators The hotels, through their (OTAs) MakeMyTrip and respective city and state Goibibo (Go-MMT), and chapters, have united hotel room aggregator under the country’s apex OYO on notice, individual hospitality body – FHRAI hoteliers have been to represent their voice. approached by the OTAs for renegotiating terms. “We have sent a fresh notice to Goibibo and The hotels, however, MakeMyTrip to immediately have declined to accept stop contacting individual the offers and have hoteliers and offering demanded for the two them customised terms. entities to conduct business that’s ethical We once again are and uniform across the requesting them to meet country without distorting us as was initially agreed, the markets and address all concerns raised by indicated any intent of hoteliers. Hotels in all resolution and so, has major decided to call for an We have intimated the hotel fraternity that internal meeting to initiate the next course of action. no agreement has come through and to not “We have waited for the fall prey to any prospective offers made by OTAs to hold talks with us and amicably resolve the them that do not address their issues conflict, but we haven’t received even a hint from hoteliers. In the them on how they wish to to discuss and finalise meanwhile, we have take things forward. uniform and mutually also intimated the acceptable terms of ethical hotel fraternity that no We do not wish for this business practices without agreement has yet come internal dispute to affect the disrupting the through and to not fall experience and expectations livelihoods prey to any prospective of guests/tourists. We are of local offers made by them which hoping that the two entities do not address their issues will revert to our latest notice, in their entirety,” says and in the meanwhile we Gurbaxish Singh Kohli, have decided to convene President, HRAWI and Vice a meeting in the capital to President, FHRAI. finalise the next course of action in case the situation The apex body has stated remains status quo,” that Go-MMT has not concludes Kohli. 4 HRA Today I December 2018 News Hotelchamp launches new ‘Autopilot’ technology Hotelchamp, an all-in-one on what exactly on a website in a scalable and platform for hotels to boost convinces guests to meaningful way. The truth is, only direct booking and build guest book direct. Autopilot AI can deliver a truly adaptive relationships, has introduced applies this knowledge website experience tailored to ‘Autopilot’ – a new technology against a range of every single website visitor; one set to revolutionise how hotels factors, including that brings the right information, think about their online guest real-time data from interaction or offer to the right experience. Available globally, a hotel’s website, person and at the right time,” Hotelchamp’s Autopilot is not a GDPR-compliant visitor chatbot or digital concierge; it insights and behaviour, customises static hotel websites and best practices from using a range of marketing amongst Hotelchamp’s techniques and tools. With a thousands of hotels. seamless integration, the result is a living, responsive and “Today’s hotel websites personalised experience, guiding provide the same static says Kristian Valk, CEO of guests through the entire direct experience for every Hotelchamp. Hotelchamp is set to booking process depending on visitor, which is bizarre change that with the introduction their characteristics and needs. given how different of Autopilot, an Artificial Hotelchamp’s data science team guests and their Intelligence engine trained to has developed Autopilot using preferences are. The recognise and personalise the years of data and hundreds of challenge has always experience of every visitor to a millions of A/B test impressions been how to deliver that hotel’s website. News DY Patil partners with City & Guilds London to offer distance learning to the keen To further its quest in providing an international diploma from by more than 2000 eminent education to one and all, DY City & Guilds, London. Both corporate experts and faculties. Patil University, Navi Mumbai, programmes have a duration of has partnered with City & Guilds three years and can be taken up DY Patil University was London to offer online distance by students who have passed established in 2002 by Padma learning graduation degree the 12th grade. Shri Dr DY Patil and has evolved programmes in BSc Hospitality to become a leader in nine Studies and Bachelor in The programmes have been specific constituents. Business Administration (BBA), specially designed for working which are bachelor degree professionals, higher degree Vandana Mishra Chaturvedi, programmes approved by UGC. aspirants, and people who wish Director, School of Hospitality It has also taken the initiative to continue their education. The and Tourism,