DECEMBER 2018 Vol: 1 Issue 08 Pages 32 `20 Estd : 1951
HRAOfficial Publication of hotel & restAurant associatiTodayon (Western India) For Private Circulation Only
WYNDHAM eyes Tier-II & III
Why THE FERN bets big on GUJARAT
Safeguarding a growing niche Single women guests
PUBLISHER Devika Jeet - [email protected] Managing editor DECEMBER 2018 Peden Doma Bhutia - [email protected]
Assistant Editors Hazel Jain - [email protected] Tripti Mehta - [email protected] Jessy Iype - [email protected] CONTENTS
Design Sudhir Mudgal
Marketing & Sales - Delhi
Mayank Jain - [email protected] Sr. Manager Advertising (+919650399928)
Gaganpreet Kaur - [email protected] Marketing Manager (+919650399934)
Marketing & Sales - Mumbai Harshal Ashar - [email protected] 1416 General Manager (+919619499167) Priyanshu Wankhade - [email protected] Manager Advertising (+919619499170) Production Manager Anil Kharbanda Advertisement Designers Vikas Mandotia Nitin Kumar
HRA Today 4, Candy House, Mandlik Road, Colaba, Mumbai 400 001 Tel: 91-22-22024076, 22831627, 22819773 Email: [email protected] HRA Today is printed, published and edited by Devika Jeet on behalf of Hotel and Restaurant Association (Western India) and printed at Modest Print Pack Pvt. Ltd., C-52, DDA Sheds, Okhla Industrial Area, Phase - I, 22 New Delhi - 110020 and published at 72, Todarmal Road, New Delhi - 110 001, Editor: Devika Jeet Keeping environs secure for women Email: [email protected] 16 Tel : +91 9818767141 Hotel spokespersons tell us how they ensure single women travellers and all lady guests at their hotel are made to feel This issue of hra Today contains 28+4 pages cover safe not just within but outside the property as well All information in the HRA Today is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regrets that he cannot accept liability 'Tier'ing into India for errors and omissions contained in this publication, however 20 caused. Similarly, opinions/views expressed by third parties in Ignace Bauwens, who will be leading Wyndham hotel group’s abstract and/or in interviews are not necessarily shared by HRA Today or DDP. However, we wish to advice our readers that one growth across Middle East, Eurasia, and Africa, on the India or more recognised authorities may hold different views than those reported. Material used in this publication is intended for roadmap and why this is a significant market for the group information purpose only. Readers are advised to seek specific advice before acting on information contained in this publication which is provided for general use, and may not be appropriate for The Fern continues to look westward the readers’ particular circumstances. 22 Contents of this publication are copyright. No part of HRA Today or any part of the contents thereof may Suhail Kannampilly, COO, The Fern Hotels & Resorts, on be reproduced, stored in retrieval system or transmitted in any why the western Indian state of Gujarat continues to be an form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken attractive proposition for the hospitality group from another publication. An exemption is hereby granted for the extracts used for the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission The future looks bright! could face legal action. The publisher assumes no responsibility for 25 returning any material solicited or unsolicited nor is he responsible HVS ANAROCK will utilise the strengths of both for material lost or damaged. This publication is not meant to be an endorsement of any specific companies to provide an exceptional service to the industry. product or services offered. The publisher reserves the right to refuse, withdraw, amend or Mandeep Lamba, President of the new venture, explains how... otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any Cover Image damage or loss caused by delayed publication, error or failure of an Taj Hotels Palaces Resorts Safaris advertisement to appear.
HRA Today I December 2018 3 News
FHRAI members to meet in Delhi to decide course of action regarding OTAs
In the two weeks since Indian states and cities the Federation of Hotel & have come together and Restaurant Associations have unanimously agreed of India (FHRAI) put the to maintain the stance. Online Travel Aggregators The hotels, through their (OTAs) MakeMyTrip and respective city and state Goibibo (Go-MMT), and chapters, have united hotel room aggregator under the country’s apex OYO on notice, individual hospitality body – FHRAI hoteliers have been to represent their voice. approached by the OTAs for renegotiating terms. “We have sent a fresh notice to Goibibo and The hotels, however, MakeMyTrip to immediately have declined to accept stop contacting individual the offers and have hoteliers and offering demanded for the two them customised terms. entities to conduct business that’s ethical We once again are and uniform across the requesting them to meet country without distorting us as was initially agreed, the markets and address all concerns raised by indicated any intent of hoteliers. Hotels in all resolution and so, has major decided to call for an We have intimated the hotel fraternity that internal meeting to initiate the next course of action. no agreement has come through and to not “We have waited for the fall prey to any prospective offers made by OTAs to hold talks with us and amicably resolve the them that do not address their issues conflict, but we haven’t received even a hint from hoteliers. In the them on how they wish to to discuss and finalise meanwhile, we have take things forward. uniform and mutually also intimated the acceptable terms of ethical hotel fraternity that no We do not wish for this business practices without agreement has yet come internal dispute to affect the disrupting the through and to not fall experience and expectations livelihoods prey to any prospective of guests/tourists. We are of local offers made by them which hoping that the two entities do not address their issues will revert to our latest notice, in their entirety,” says and in the meanwhile we Gurbaxish Singh Kohli, have decided to convene President, HRAWI and Vice a meeting in the capital to President, FHRAI. finalise the next course of action in case the situation The apex body has stated remains status quo,” that Go-MMT has not concludes Kohli.
4 HRA Today I December 2018 News
Hotelchamp launches new ‘Autopilot’ technology
Hotelchamp, an all-in-one on what exactly on a website in a scalable and platform for hotels to boost convinces guests to meaningful way. The truth is, only direct booking and build guest book direct. Autopilot AI can deliver a truly adaptive relationships, has introduced applies this knowledge website experience tailored to ‘Autopilot’ – a new technology against a range of every single website visitor; one set to revolutionise how hotels factors, including that brings the right information, think about their online guest real-time data from interaction or offer to the right experience. Available globally, a hotel’s website, person and at the right time,” Hotelchamp’s Autopilot is not a GDPR-compliant visitor chatbot or digital concierge; it insights and behaviour, customises static hotel websites and best practices from using a range of marketing amongst Hotelchamp’s techniques and tools. With a thousands of hotels. seamless integration, the result is a living, responsive and “Today’s hotel websites personalised experience, guiding provide the same static says Kristian Valk, CEO of guests through the entire direct experience for every Hotelchamp. Hotelchamp is set to booking process depending on visitor, which is bizarre change that with the introduction their characteristics and needs. given how different of Autopilot, an Artificial Hotelchamp’s data science team guests and their Intelligence engine trained to has developed Autopilot using preferences are. The recognise and personalise the years of data and hundreds of challenge has always experience of every visitor to a millions of A/B test impressions been how to deliver that hotel’s website. News
DY Patil partners with City & Guilds London to offer distance learning to the keen
To further its quest in providing an international diploma from by more than 2000 eminent education to one and all, DY City & Guilds, London. Both corporate experts and faculties. Patil University, Navi Mumbai, programmes have a duration of has partnered with City & Guilds three years and can be taken up DY Patil University was London to offer online distance by students who have passed established in 2002 by Padma learning graduation degree the 12th grade. Shri Dr DY Patil and has evolved programmes in BSc Hospitality to become a leader in nine Studies and Bachelor in The programmes have been specific constituents. Business Administration (BBA), specially designed for working which are bachelor degree professionals, higher degree Vandana Mishra Chaturvedi, programmes approved by UGC. aspirants, and people who wish Director, School of Hospitality It has also taken the initiative to continue their education. The and Tourism, DY Patil University, of offering international online education experience says, "DY Patil University’s diploma along with the degree emphasises on the thought of online education platform is Vandana Mishra Chaturvedi through its programmes. If a ‘Education, Anytime, Anywhere for devoted to excellence in online candidate enrols for a particular Anyone’ through webinars, live programmes, e-learning, and forward its education inheritance programme, he/she will pass sessions, study materials, recorded to mounting students in the of over two decades, it brings its out with a recognised degree videos, and one-to-one virtual hospitality discipline who make experience and latest technology from DY Patil University and sessions, designed and delivered a difference worldwide. Carrying in online education."
Treebo unveils new identity & brands More hotels Treebo has unveiled a new earlier this year. In addition to amenities associated with join HRAWI brand identity, in line with refreshing the visual identity, each of them. While there the vision that the company the company also announced will be city and seasonality The Hotel and Restaurant adopted for a change in the naming differences, Trip will typically be Association of Western India itself architecture of its properties an entry-level brand operating has added more members with the launch of three in the `1000-1500 price in the month of November, sub-brands range and Tryst hailing from Madhya (earlier referred to Pradesh and Maharashtra. as Select) will be The Association, over Trip, a premium-budget brand. the last several years, Trend, and However, majority of the has taken effective steps Tryst. These brands portfolio will be categorised to encourage, promote, will operate at different price under Trend, which will operate and protect the interest of points and will have different in the `1500-2500 price range. member establishments. Its significance has only grown with time among existing and potential members.
NEW MEMBER HOTELS Vraksh Resort Seoni, Madhya Pradesh Mint Bundela Resort Chhatarpur, Madhya Pradesh Brooks Manor Chandan Nagar, Maharashtra
6 HRA Today I December 2018 News
Ascott expands Indian footprint with serviced residences in Goa
Ascott has secured a contract will comprise spacious and domestic and foreign tourists. It to manage two Citadines- modern fully-furnished is also popular with both Indian branded serviced residences in serviced residences ranging and MNC companies operating Goa. The contract was awarded from 38 sqm to 90 sqm. in India as their off-site team by PriParth Developers, a Residents will enjoy bonding destination. Due to subsidiary of Pune-based Niche entertainment, recreational, improved air connectivity and Realtors. The management and business facilities along consistent tourism growth, agreement consolidates with the Ascott’s signature Goa airport attracts around 7.7 Ascott’s foray into a new city service excellence. million passengers per annum in India, Goa, and increases its and this number is steadily India portfolio to over 1500 Thomas Wee, Ascott’s growing year-on-year. The new units across nine properties Citadines Candolim Goa is set Managing Director for Middle airport is expected to fuel more in six cities. The 148-unit to open in 2022. Located in two East, Africa, Turkey and India, tourist traffic growth in the Citadines Calangute Goa will prime tourist locations within says, “Goa is a top tourist region because of the increase open in 2021, while the 83-unit Goa, the upcoming properties destination in India for both in handling capacity.”
Novotel Pune Nagar Road celebrates five-year anniversary
Novotel Pune Nagar Road celebrated yet another milestone on December 5, 2018, as it completed its journey of five years in the city. To commemorate the milestone and show its sincere gratitude to the city, Novotel Pune Nagar Road hosted a gala celebration with ‘Traditional Puneri’ as the theme. The occasion was graced by many, including Marathi actress Ruchita Jadhav; socialite Dalal; Umesh Durve, Head of The event was organised at Road Hotel, said, “We, at Rashmi Dalal; former Femina Jio, Maharashtra and Goa and their poolside restaurant Soak. Novotel Pune Nagar Road, Miss India finalist Chahat many others. In sync with the theme, the are delighted to celebrate staff was dressed in traditional this momentous occasion. Maharashtrian outfits. The The past five years have been event also saw Maharashtrian an exciting journey, as we folk dance performances and have been widely accepted a shankh naad, which exuded and appreciated by the lovely the local fervour. All the guests people and the city of Pune. on their arrival were welcomed We pride ourselves on with kaeri panha and relished providing the highest levels the delectable spread of local of quality service and achieve Maharashtrian cuisine such this by imbibing the local as gavran chicken kala rasa, culture and cuisine. On behalf subz Kohlapuri, masala bhaat, of everyone here at the hotel, basundi, and shrikand. we take this opportunity to thank our patrons for their Commenting on the occasion, continuous love and support Nitin Pathak, General over the years and for many Manager, Novotel Pune Nagar more to come.”
HRA Today I December 2018 7 News
HRAWI certifies over 1000 professionals under FSSAI’s FOSTAC programme
The Hotel and Restaurant The latest FOSTAC programmes personnel trained by Association of Western India were conducted between December 31, 2018. Failing (HRAWI) in association October 31 and November 16 to do so will result in licences with the Food Safety and in Mumbai, Navi Mumbai, and being withdrawn and new Standards Authority of India Pune. The training sessions establishments will not be (FSSAI) has been conducting were conducted by certified issued the same. FSSAI, under training sessions in food safety FSSAI trainers and a total of the leadership of Pawan and hygiene for hospitality 171 hospitality professionals Kumar Agarwal, its Chief professionals in the western region. The programme, known as Food Safety Training and Trainings in January Certification (FOSTAC), has been specially designed for HRAWI will be conducting FSSAI’s Food Safety Supervisor Indian Food and Beverage Training in Advance Catering at Sinhgad Institute of Operators (FBOs) to improve Gurbaxish Singh Kohli Hotel Management and Catering Technology, Lonavala, and maintain food quality We are happy to announce that on January 17, 2019 followed by another session at DY Patil and hygiene standards. Over HRAWI’s efforts backed by FSSAI’s University School of Hospitality and Tourism Studies, Navi the last two years, HRAWI support have accomplished Mumbai, on January 19, 2019. has continually promoted training and certification of and conducted FOSTAC 1051 personnel in food safety workshops and recently crossed and hygiene, from several hotels were certified through these Executive Officer, is making a milestone by successfully and restaurants from across sessions. “It is mandatory great efforts at bringing training and certifying 1051 the western region. We hope to for FBOs to obtain FSSAI about a change in the safety hospitality professionals under cover as many establishments as Supervisory Training and and hygiene standards in the the programme. possible from the region. We thank Certification under country. HRAWI urges member FSSAI for equipping us with all the the FOSTAC programme. as well as non-member FBOs “We recently conducted five more required resources in executing Individual establishments to get their personnel trained FOSTAC programmes over the this activity,” said Gurbaxish across the country are and certified at the earliest,” months of October and November. Singh Kohli, President, HRAWI. required to get their concluded Kohli.
8 HRA Today I December 2018 News
Ginger unveils brand’s new look at Ginger Panjim, Goa
Ginger has opened its of global and local and first prototype hotel creating experiences with a complete new that are vibrant, quirky, brand identity at Panjim, intuitive, and smart. The Goa, after an intensive redesigned spaces will repositioning exercise. The bring together attractive current portfolio of the public areas as well other 45-plus hotels will as spots designed for be repositioned reflecting solitude, allowing a the new brand identity smooth transition from and brand promise. Ginger one to the other. will introduce the lean luxe segment, the first of The company has its kind in India. Puneet received interest from Chhatwal, Managing the hotel development Director and Chief Executive community and has Officer, Indian Hotels signed six new hotels Company, said, “The Ginger already in this financial brand journey is aligned to an important growth vehicle identity of Ginger presents year, taking the portfolio to 56 Aspiration 2022 that defines for the company and we are a co-existence of contrasts hotels. The new openings in a brand-scape that addresses looking at quickly scaling up through reimagined spaces the next two quarters will be in diverse customer segments the brand to a large number of blurring the lines of work and Madgaon, Patna, Sanand, Surat, and price points. It will be hotels across India.” The new play, bringing about a fusion and Visakhapatnam. Events Committee meets in Pune The Hotel & Restaurant Association of Western India (HRAWI) conducted its Executive Committee meeting on November 28, 2018, at Amanora The Fern, Pune.
10 HRA Today I December 2018 Events Associations meet MakeMyTrip
The Federation of Hotel and the meeting was attended President, HRAWI, along 22 per cent commission. Restaurant Associations of by Surendra Jaiswal, with some of the Executive The policy of passing India (FHRAI), along with President, HRANI and Vice Committee members. The additional/further discount its regional associations, President, FHRAI along with association has requested by MakeMyTrip has also met four representatives Garish Oberoi, Immediate members to not negotiate not been agreed. FHRAI from MakeMyTrip on Past President, FHRAI and with MakeMyTrip individually, and its four regional December 7, 2018, at the Treasurer, HRANI. Also as they are approaching and associations have asked HRAWI office in Mumbai. present at the meeting were negotiating and trying to MakeMyTrip to resolve all the From the northern region, Gurbaxish Singh Kohli, divide the fraternity by offering concerns and revert soon.
The following points were discussed at the meeting: v Reduction of the commission charged by OTAs to minimum with a maximum cap; the association has asked for 15-18 per cent.
v Discretionary positioning and self-rating by properties to be stopped since they have no authority to rate hotels or mention star ratings based on reviews.
v No predatory pricing and no further discount on rooms without consent of hotels. Discounting on rooms and its display will be done after the express consent of the hotel and not via the extranet because mostly it is handled by sales chiefs and not by owners or decision makers.
v The service charge on hotel room booking needs to be rephrased and given a different nomenclature to avoid taxation issues for the hotel.
v The burden of loyalty points and discounts passed to their guests needs to be borne by them from the commission and not to be passed on to hotels.
v A full break-up of pricing in case rate is displayed with full board.
v Commission needs to be levied on rooms only and the component of food should not attract any commission.
v PLBs to be given only with express agreement with hotels and not as a blanket rule. The PLB taxation needs to be borne by MakeMyTrip and not the hotel.
v Illegal hotels, apartments, B&B to be immediately delisted from the portal and only legal properties with licences to be listed online.
HRA Today I December 2018 11 Events
Food fest at The Club The Consulate General of the Republic of Indonesia (Mumbai), in cooperation with The Club, Mumbai, organised an Indonesian food festival over two days. It was inaugurated by Ade Sukendar, Consul General of the Republic of Indonesia in Mumbai. Dishes were cooked under the supervision of Chef Bera Martomo from Indonesia. The event also showcased an Indonesian cultural performance by Consulate officials.
In the ‘spirit’ of celebration! Aspri Spirits recently hosted a wine evening in Mumbai to celebrate 150 years of Carpene Malvolti Prosecco that is made in the Veneto region of Italy. The event showcased Carpene Malvolti Prosecco Special Cuvee Brut DOC, a light, fruity wine with scents of acacia, wild strawberries, and ripe golden apple. Present at the event were Domenico Scimone, Global Sales & Marketing Director, Carpene Malvolti Prosecco and Jackie Matai, Co-founder, Aspri Spirits.
12 HRA Today I December 2018 Events Safety conclave in Mumbai The Indian Merchants' Chamber, Mumbai, recently conducted a Tourism Safety & Security Conclave at their premise, with Subodh Kumar Jaiswal, IPS Commissioner of Police, Mumbai, as the chief guest. Also part of the panel was Neela Lad, Regional Director, India Tourism, Mumbai, who was representing the Ministry of Tourism.
Sharing the round-table with her were specialists from the tourism and hospitality sectors including Gurbaxish Singh Kohli, President, HRAWI; Farhat Jamal, Senior Vice President – Operations, IHCL; Karan Anand, Head, Relationship, Cox & Kings; and Sushil Bhatt, CEO, Forvol International Services, along with a few other members of the IMC Chamber of Commerce & Industry. The panellists discussed various topics – safety of not just tourists, but also India’s historical monuments and the staff that is employed in these two sister industries as together they are one of the biggest employment-generating industries in India.
HRA Today I December 2018 13
Events
Prego orders an Italian feast The Westin Mumbai Garden City, in collaboration with EazyDiner, welcomed select patrons to indulge in an Italian fare at Prego. The spread was curated by famed food critic Vir Sanghvi, and prepared by the in-house Italian culinary maestro, Chef Antonello Cancedda. This special feast told a story of an authentic Italian meal, themed around the concept of sprezzatura – an Italian relaxed way of life.
Hobnobbing with MTDC Aspri Spirits along with AB Celestial host wine evening
HRAWI met MTDC officials at Churchgate, Mumbai, Aspri Spirits along with AB Celestial hosted an exceptional on December 15. Present at the meeting were wine evening on the new floatel off Mumbai’s coastline, Gurbaxish Singh Kohli, President, HRAWI; with the oldest wine brand established in Bordeaux, Abhimanyu R Kale, Managing Director, MTDC and Barton & Guestier. The elegant evening presented Jimmy Shaw, Managing Director, ShawMan Software. an opportunity to taste the wonderful diversity of The Ministry of Tourism has also invited the industry to French wines and learn more about the brand, region, participate as co-exhibitors within the Indian pavilion at appellation, and its constant quality and style through ITB Berlin 2019 to be held from March 6-10. Marcos Ignacio, Export Manager, Barton & Guestier.
HRA Today I December 2018 15 Cover Story
Keeping environs
Ensuring the safety of their women guests has now become a priority for hotels, as they take various measures to minimise the risk female guests are exposed to while staying at the property.
acknowledging this need and comments, “Unless requested, HRA Today Staff are adopting various methods to we do not offer interconnecting ensure good service to the guest. rooms to our single lady guests. ndian hotels have begun to We have elevators that are key Irealise that 'single woman Keeping an eye card programmed; guest traveller' is a fast-growing, on every corner rooms can only be accessed by niche segment with tremendous Even as a single lady authorised personnel and potential in India. Today, women traveller practises extra guests for each floor. In case are as big spenders as men have caution while away from of room service ordered at night been and are willing to pay the home, it’s also the hotel’s or any other assistance, lady money as long as they can see responsibility that she feel associates attend to the guest. the value of it. Reaching out and absolutely safe when at Also, a lady security official is catering to them is an important the property, and be ensured always available at the hotel. factor in translating marketing that she have ready assistance All our rooms are equipped into sales for hotels. As a result, available when outdoors. with double locks, keyholes, and many hotels in India are now Safety protocols must be in secondary chain locks in the tailoring their offerings to suit place all the time. Depending form of U-bolt, while the doors female customers. With more upon availability, single women close automatically when left and more women now travelling travellers are allocated rooms open at a 90-degree angle. Our for work outside the comfort zone closer to the elevator at hotel also follows a three-layer of their homes and cities, safety Courtyard by Marriott security system. All our en- and security takes enormous Ahmedabad. The hotel’s trances are guarded by trained Rahul Raj precedence. A few hotels are General Manager, Rahul Raj, dogs, we follow the prescribed
16 HRA Today I December 2018 Cover Story
secure for women
able when travelling outside the hotel. It is so far the only property in Central India that appoints lady chauffeurs. This We appoint a lady chauffeur to pick also helps women from the local community to work the female guest from the airport. An and support their families. experienced lady associate is also present The hotel also ensures that the lady chauffeurs are given to assist the guest throughout her stay a safe environment to pursue their duty without any issue from fellow male chauffeurs baggage scanning and X-ray nel and we follow an hourly and other staff members. screening mechanism, and our patrolling regime. Usually, we surveillance systems cover all send a security official along Devesh Rawat, General Devesh Rawat hotel public areas.” with the hotel car for the guest. Manager, Indore Marriott Hotel, In situations where we are not says, “When a lady traveller On emergencies, Raj says, able to offer direct assistance, books a room with us, a special- “Close to 30 per cent of our as- we connect them to the nearest ist contacts her, explains the sociates at all levels have been emergency authority.” services, and responds to any trained to handle emergencies queries she may have. Taking and crisis like bomb threats, Security is priority the female guest’s comfort into attacks, fires, etc. To prevent Indore Marriott Hotel has taken consideration, we appoint a emergencies, we have a control an initiative to appoint lady lady chauffeur to pick her up room which is monitored 24x7 chauffeurs to make sure the from the airport. An experienced by trained security person- women travellers feel comfort- lady associate is also present
HRA Today I December 2018 17
Cover Story
If the female guests are checking in alone, we allocate a room that is closest to the lift and not a room at the hotel to assist the guest In case a female guest is not at guests. Vishal Pujari, Director throughout her stay. Apart from the hotel and is in distress, the Corporate Affairs, Four Points located at the far these precautions, we have in- hotel tries its best to help. For by Sheraton Pune, says that the end of the corridor stalled webcams in and around instance, if a lady guest needs hotel prefers giving rooms that the hotel premises and on every to see a doctor, the hotel can are close to the elevator and floor, which is supervised 24x7. provide a car to take her there. under the surveillance system, We also have separate floors for to single lady traveller. “We single female travellers.” Complete security avoid giving them intercon- Marriott Suites Pune takes care necting rooms or those that The hotel’s in-house response of the smallest of details when are adjacent to rooms of male team is capable of handling all it comes to women guests. guests. We also try to provide kinds of emergencies and one Vinod Pawar, Head of Loss housekeeping services by lady member is always available at Prevention, Marriott Suites associates only. We provide a the hotel in case of crisis. The Pune, tells us how the hotel security guard for late night hotel is also well-equipped keeps its women travellers and early morning drops or with life safety equipment to safe. “We like to look at even pick-ups, and extend this to ensure safe passage for guests the smallest aspects to ensure the check-in facility as well, in times of crisis. Shehnaaz, there is no gap left for any which they can do in the room one of the chauffeurs at Indore mishap. If they are checking to keep their identity safe,” he Marriott Hotel, says, “It is an in alone, we allocate a room says. The hotel also arranges honorable job. The lady guests that is closest to the lift and for security patrolling on the generally get surprised at first not a room located at the far floors that house women guests Vishal Pujari when they see me and ask if end of the corridor. If a woman during the day as well as night. I will drive the car. They, how- traveller is apprehensive of One senior lady associate (Duty ever, appreciate this effort of who is entering her room, we Manager) is also appointed on the hotel. The hotel also takes make sure that no male staff or the floor during the guests’ stay care of the female employees.” male guests are allowed inside to ensure peace of mind. the room. We also screen calls from people who are trying to reach them and we transfer the calls only if our guests consent. Our service extends even to outside guests visiting our Oak Lounge. If they feel unsure of travelling back alone in public transport, we provide a car to drop them safely or we offer a room to stay,” he says.
Four Points by Sheraton Pune also takes similar measures when it comes to their women Vinod Pawar
HRA Today I December 2018 19 Interview
‘Tier’ing into India Ignace Bauwens will be leading Wyndham hotel group’s growth across Middle East, Eurasia, and Africa. He talks in detail about the group’s plan for the Indian market, while also sharing his opinion of the Indian hospitality space.
Anupriya Bishnoi our loyalty programme - Wynd- Hawthorn Suites by Wyndham ham Rewards. You can redeem properties for Eurasia, but Tell us about Wyndham’s these points anywhere, so, with mainly India. debut as an independent Wyndham Destinations, we still public company. have this connection. If you look at India as a market Wyndham Hotels & Resorts and its evolution, the middle has announced the completion What are Wyndham’s plans class is travelling more. What of its spin-off from Wyndham for the Indian market? we need is more midscale Worldwide, which has been re- Wyndham Hotels & Resorts has hotels of quality. That’s why I named Wyndham Destinations. 3400 rooms in India. Our pipe- strongly believe that the brand Wyndham Hotels & Resorts is line is of 70 hotels in the next that will be successful in India the world's largest hotel fran- three to five years for Eurasia; will be Wyndham Garden. This chisor and a leading provider we will double the number of brand has the potential for of hotel management services, rooms. That’s how confident we growth in this market. We are with a portfolio of 20 well- are in the region. still in discussions; the product recognised lodging brands and is very specific, so we are look- nearly 9,000 franchised hotels We have four brands that are ing for the right location. in more than 80 countries. There active in the region - Ra- is still a connection because mada, Ramada Encore, Howard Are you targeting Tier-II what we do relates to what we Johnson, and Days. We are and/or III cities as well? Ignace Bauwens call a blue thread, which has looking for sites to develop 20 We are absolutely looking into
20 HRA Today I December 2018 Interview
these cities. In our pipeline central reservation system to a tality industry will never go. In our pipeline of 4900 rooms over the next cloud-based operation. We are To make life easier with of 4900 rooms couple of years, there are quite the first hotel company to have technology is one thing, but a lot of Tier-II and III cities. done this. This is how important the essence of hotel brands over the next These cities have become more technology is for us. that is possible only through couple of years, important than before. India human touch will always make is such a huge market and the A few years ago, people a difference. One without the there are quite majority is domestically driven. talked about the temperature other doesn’t work. of water in a hotel. Today, a lot of Tier-II Where you have 8.89 million guests look for good connectiv- How challenging is the and III cities. foreign arrivals, you also have ity, Wi-Fi, as well as ease of Indian hospitality market 1.6 billion domestic arrivals. check-in and check-out. Also, in your opinion? These cities have That is why this market is the world is moving towards India is a growth market. become more important to us. mobiles; if you look at the Globally, we have a cyclical booking pattern of our guests, market and we will have ups important than How does your loyalty they now book through their and downs everywhere. programme work? phone, they don’t sit behind Every hurdle in our business before. India is Over the years, we have their laptop anymore. Hence, brings creativity, which helps such a huge market been praised for the simplicity we have everything cloud- us move forward. India is a of our loyalty programmes. based to make sure our patrons growing and healthy market and the majority During a stay in any of our can enjoy a seamless service. and has a lot of potential, is domestically brands, you earn a minimum that’s why we are doubling our of 1000 points or 10 points Do you think technology portfolio in the next few years. driven for every dollar spent. can replace human touch? India, for me, is more of an The human touch in the hospi- opportunity than a challenge. To redeem, you need to have 15,000 points. In total, we have 58 million members. We have also launched Wyndham Rewards’ best available rate discounts. People who have Wyndham Rewards can now get the best available rate.
How important is technology for Wyndham? Two and a half years ago, our global CEO took the deci- sion that we will be one of the first groups to move our
HRA Today I December 2018 21 Interview
The Fern continues to look westward Gujarat attracts a lot of investor interest with one of the best investment policies for tourism. It has also managed to attract the attention of Suhail Kannampilly, COO, The Fern Hotels & Resorts, and will continue to drive the growth story at the hospitality group.
Hazel Jain resorts. Our hotels in Gujarat occupancies and ARRs, contributed about 19 per we should be able to show How are your hotels in cent of our total turnover last healthy growth not just in this Gujarat performing? financial year. We are targeting financial year but in coming Our hotels in Gujarat have a turnover of `830 million from years as well. been performing well. In fact, 674 keys across 13 Gujarat we believe that there is scope hotels in FY2018-19. Our aim What is your perspective for further improvement. The is to double the turnover on the hospitality visibility we enjoy being present contributed by our Gujarat landscape in Gujarat? across the length and breadth hotels to `1660 million by We see a lot of potential in of the state also helps. We FY2021-22. This growth shall Gujarat as a destination. It has achieved a total turnover of come organically from our one of the best investment around `620 million across the existing portfolio of hotels policies with respect to tour- state in FY2017-18, from 496 and new openings in coming ism, which helps attract investor Suhail Kannampilly keys across eight hotels and years. Hence, with regard to interest as well. Gujarat shall
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What kind of mix do What kind of demand and What is the reason you think works best from where in Gujarat do behind having the in this market? you see it coming? largest concentration In Gujarat, we are present with While we are present in leisure of hotels in this state? offerings across segments – The destinations like Gir, Madhavpur Out of our total inventory of Fern (upscale properties), The and Bhuj, we are equally cater- 4516 keys (which includes 2836 Fern Residency (midscale), and ing to corporate travellers in cit- operational keys and 1680 keys Beacon (economy segment). ies like Ahmedabad, Vadodara, in upcoming hotels, resorts and While we have been present Mundra, Rajkot, Jamnagar and serviced apartments) across 85 with Fern-branded proper- Bhavnagar, as well as spiritual hotels and resorts (56 opera- ties in Gujarat for more than tourism needs through our of- tional and 29 in pipeline), we seven years, we have recently ferings in places like Somnath have 19 properties with 979 launched Beacon properties in and Dwarka. We would like to keys in Gujarat. It makes us one The Fern continues to look westward
continue to drive our growth story Jamnagar and Rajkot. We find have our presence in cities like of the leading hospitality at Fern Hotels and will remain a our experience across these Surat, Vapi, and the new indus- players in the state. focus state for us in the years to segments encouraging. Hence, trial clusters like Sanand. come. The Gujarati people love the segments that would work Any trend prediction you to travel and Gujarat itself has a best in Gujarat or for that mat- Are you planning to add expect or hope to see from lot to offer. This year, we are even ter elsewhere are very location- more hotels in Gujarat in Gujarat in 2019? testing the market with relatively specific. However, we believe 2018-19? We believe the Gujarat growth unknown locations in Gujarat any three, four-star, or midscale We have already opened new story is intact and ever pros- like Polo Forest and Madhavpur, properties would do well in any properties in Dwarka (an 81-key pering. We will continue the which is by the beach. of the Tier-I and II cities. The Fern), Bhuj (a 43-key The growth momentum in the com- Fern Residency), Jamnagar (a ing financial year. Gujarat has a 40-key Anaya Beacon), Rajkot brilliant tourism policy, one for (a 34-key KK Beacon), and other states to emulate. Within Madhavpur. With a strong Gujarat, the business segment pipeline of upcoming properties is doing exceptionally well; the in places like Polo, Junagadh, leisure segment could further Morbi, Dhari and Little Rann of benefit from a relaxation on Kutch (LRK), we can further ca- liquor restrictions. If the state ter to the needs of the traveller does that, tourism there will across various segments. completely change.
HRA Today I December 2018 23 Report ICRA: Growth at 9-10% The main concerns of hospitality players remain fund availability and other case-specific factors stemming from heightened competition in the property micro-market, poor revenue management, delayed projected commissioning, and overleveraged capex/acquisitions of the past.
he Indian hotel industry FTAs into India slowed down from have remained subdued over Twitnessed its highest ever April 2018 onwards due to the the previous few quarters, 10-year occupancy in FY2018 Nipah virus scare and diversion of despite the pan India improve- and its revenue per available traffic to other global events such ment in RevPAR, due to multi- room (RevPAR) was higher as the soccer world cup in Russia. farious issues such as demon- by 17 per cent compared to While the FTA growth picked up etisation, liquor ban along the the 10-year low, witnessed in in August 2018, the Kerala floods highways, the GST rollout, and FY2014. Similarly, the pan India impacted FTA growth in Sep- certain company-specific events average room rate (ARR) which tember 2018 and October 2018. such as renovations, revived stood at `5,800 in FY2018 was Kerala witnessed FTAs decline strongly during Q2 FY2019. also the highest since FY2014. in Q2 (-4.6%) and Q3 CY2018 Quarterly revenue was at a (-13.6%). In addition, there was seven-year high in Q2 FY2019 Commenting further, Pavethra general weakness in the global with the same growing by 12 Ponniah, Vice President and ITAs during Q3 CY2018. As for per cent over Q2 FY2018; the Sector Head - Corporate Sector the domestic demand momen- operating profit margin (OPM) Ratings, ICRA, says, “The ARRs tum, it has remained strong; the was at a six-year Q2 high at have slowly but steadily started domestic revenue passenger 11.8 per cent. to improve on a pan India kilometre (RPKM), a proxy for The ARRs have basis as more cities witnessed domestic travel grew by a ro- ICRA expects revenue improve- a modest uptick in ARRs; ARRs bust 20.3 per cent Y-o-Y in YTD ment and margin expansion for slowly but steadily are estimated at an average October CY2018 at 10.5 million the industry. CAGR growth is started to improve `5,500, up by one to two per passengers. Domestic demand expected to be 9-10 per cent cent for H1 FY2019. Further, in FY2019 will continue to be over the next four years, with on a pan India this improvement in ARRs driven by increased air connec- 10-12 per cent during FY2019. basis as more cities has been aided by healthy tivity and a higher appetite for Margins are likely to expand occupancy improvement. The domestic leisure travel. due to operating leverage, with witnessed a modest pan India RevPARs were `3,500 return of stronger revenue during H1 FY2019 (`3,400 in On the supply side, the supply growth. Interest and debt cover uptick in ARRs H1 FY2018) and also registered of room is likely to lag demand are likely to improve gradu- a modest growth. RevPAR over the medium-term and ally over the medium-term but improvement continued to be grow at a subdued CAGR of 3.6 Return on Capital Employed driven by uptick in ARRs and per cent over the next five years (RoCE) is expected to remain occupancies. All key markets (FY19-23). The number of pre- at sub-cost of capital at least witnessed improvement in mium rooms across 12 key cities till FY2020. RoCE is expected RevPAR and all-India occupancy is likely to go up from 82,800 in to improve upwards of 15 per at 64 per cent was higher by FY2018 to 98,900 by FY2023, cent in FY2023, from 6.3 per two per cent. The Y-O-Y growth with ICRA research tracking cent in FY2018 to nine per in RevPAR was around 4-4.5 about 16,100 premium rooms cent in FY2019. per cent. Going forward, given under construction and to be the muted pan India room launched over the next five Adds Ponniah, “Poised in the supply on one hand and robust years. This low supply growth first few years of the upcycle, demand for rooms on the other, is expected to be the backbone ICRA expects the current in- occupancy is expected to be for the current upcycle, as dustry upcycle to continue over healthy and will drive ARR demand is expected to grow at the next three to four years and recovery. ICRA expects a five a much faster rate. ICRA’s outlook continues to be to six per cent growth in stable. The stable outlook will RevPAR in FY2019, the Industry revenues (ICRA’s be driven by robust domestic Pavethra Ponniah highest since FY2012.” sample of 12 companies) which demand and a muted supply."
24 HRA Today I December 2018 Interview The future looks bright! Mandeep Lamba recently took over as the President of HVS ANAROCK, South Asia. He talks to us about the new responsibilities he’ll shoulder and his plan for the newly-formed brand.
Anupriya Bishnoi the undisputed leader in the renewed interest from hospitality consulting world. global investors as the Tell us about your new performance of this role at HVS ANAROCK. What makes HVS sector has shown I have taken over as the ANAROCK tick? consistent improvement and President of HVS ANAROCK Both the partners are there’s enough reason to (South Asia). ANAROCK extremely strong. ANAROCK believe that we are heading Property Consultants recently is a substantial real estate towards a bull run. partnered with HVS, and as a consulting company and new business vertical of the HVS is a global leader. So, We are also going to ANAROCK group, HVS with the two companies see the transac- ANAROCK will focus on coming together, there tion space get- brokerage, feasibility studies, couldn’t be a better ting occupied operator searches, appraisals, merger of opportunities over the next executive search, and other in the real estate and couple of hospitality sector consulting hospitality sectors. years and and advisory services of course, throughout South Asia. The strength of the two we are going My new role will be to help companies merged together to see lots of build and grow what has is going to be substantial. new entries already been an iconic in terms of brand in India. What kind of trends do new players you foresee for 2019? and investment HVS is well-known in the The hospitality industry is in the boutique country and has one of the best evolving both in India and luxury sector.
My job is to bring together the strength of both companies and take HVS to a much higher level, making it the undisputed leader in the hospitality consulting world equities in terms of branding. globally. I think, one of the ANAROCK is relatively new biggest shifts observed in the real estate consulting post the Marriott and and advisory space. It’s listed Starwood merger has been among the top 50 real estate consolidation in a big way. companies in India. I see this going forward as a trend, globally. My job is to bring together the strength of both these More and more mergers companies and take HVS to a and takeovers are going much higher level, making it to happen. In India, I see
HRA Today I December 2018 25 Appointments Appointments
Varun Sahani Rohit Joshi Vice President - Operations Hotel Manager Kamat Group of Hotels InterContinental Marine Drive
Kamat Group of Hotels has Rohit Joshi has been appointed appointed Varun Sahani as as Hotel Manager at the Vice President - Operations for InterContinental Marine Drive, the group. A seasoned professional, Mumbai. Having been with the Sahani has over two decades company for two years, Joshi has of experience in the realm of earlier donned the hat of Director hospitality operations and sales. F&B at InterContinental. As Hotel He joined The Orchid Mumbai, Asia’s Manger he will now handle a larger portfolio of duties. Besides first five-star Ecotel hotel, in 2015 as General Manager. Prior to functioning as the hotel’s primary strategist, he will be responsible that, he held senior level management and operations positions for its financial performance and ensure delivery of return on in- with The Lalit, Clarks Inn, and Jaypee Greens Golf & Spa Resort. In vestment. With his F&B experience, he will ensure that all the food his new role, Sahani will spearhead the operations, marketing and outlets at the InterContinental continue to increase guest footfalls sales, revenue management, and strategic growth initiatives. by continually upgrading the standards of their cuisine and bar.
Anmol Ahluwalia Ranju Singh General Manager Complex General Manager Taj Fort Aguada Resort & Spa and Taj Novotel Goa Shrem Hotel and Holiday Village Resort & Spa, Goa Novotel Goa Resort & Spa Hotel
Anmol Ahluwalia has been promoted Ranju Singh has been appointed as General Manager - North Goa, in as Complex General Manager for charge of Taj Fort Aguada Resort & Novotel Goa Shrem Hotel and Spa and Taj Holiday Village Resort & Novotel Goa Resort & Spa Hotel. Spa, Goa. He has almost two decades A seasoned hotelier, Singh brings of experience in luxury hospitality. with him over 25 years of rich Over the years he has had a rich hospitality experience with several brands including Taj and and varied experience and spearheaded the housekeeping and Hyatt Hotels. Prior to joining AccorHotels, he was the General accommodations for various hotels across IHCL, including Taj Fort Manager at Taj Holiday Village Resort & Spa, Goa. In the Aguada Resort & Spa (Goa), Taj Bengal (Kolkata), Taj Chandigarh, new role, Singh will be responsible for overall management, Taj Lands End (Mumbai), and Vivanta Panaji (Goa) before being strategic direction, and leading the two established properties appointed as GM of Taj Wellington Mews (Mumbai) in 2015. while continuing to delight guests.
26 HRA Today I December 2018 Appointments
Trupti Mishra Vikas Vichare Director of Rooms Executive Chef Novotel Pune Nagar Road Hotel W Goa
Novotel Pune Nagar Road Hotel W Goa, the 122-room new-age has appointed Trupti Mishra as hotel on Vagator Beach, is set the Director of Rooms. She brings to give tourists a whole new in a wealth of knowledge and dimension to its culinary experience within the hospitality scene with the appointment of landscape. At Novotel, her responsi- Vikas Vichare as the Executive Chef. bility will be to ensure smooth He brings with him 15 years of operation of guest services and also experience in kitchens across India. deliver hospitality services efficiently and productively. In her After completing his kitchen management training, Vichare began 11-year-long stint in the hospitality industry, Mishra has been his career at The Oberoi Udaivilas in 2003. Thereafter, he honed associated with renowned brands like Hyatt Regency, Le Méridien, his skill with renowned hospitality brands, his most recent stint Novotel Imagica, and Oakwood Premier across different cities of being as Sous Chef at The Oberoi, New Delhi. He has worked India. She also has a five-year experience with cruise liners. In the with some of the country’s most acclaimed chefs. In the new role, new role, she will coordinate the organisation and administrative Vichare will also work outside the kitchen in developing new functions in all areas of the rooms division. recipes, planning menus, following a food budget, etc.
Roopal Tiwari Shakti Bhushan Srivastava Talent & Culture Manager Rooms Division Manager Novotel Pune Nagar Road Hotel Courtyard by Marriott Pune Chakan
Roopal Tiwari has been appointed Courtyard by Marriott Pune as Talent & Culture Manager at Chakan has appointed Shakti Bhushan Novotel Pune Nagar Road Hotel. Srivastava as the Rooms Division She represents an internal-grown Manager. He completed his talent of AccorHotels with more bachelor’s degree in Travel and than five years of significant Tourism Management from University association with the brand, having of Lucknow. With an experience of more grown from Management Trainee to heading the department. than 15 years in front office and rooms division, Srivastava She has previously worked with ibis Pune Hinjawadi and ibis has a comprehensive skill set and knowledge in room operations. Viman Nagar, Pune. A post graduate in human resources from His career spans over 15 years, where he has worked with many Pune, she has an experience of five years in the hospitality sector. leading properties including Le Méridien Pune, Radisson MBD Noida, In the new role, Tiwari will help maintain management guidelines Micros Fidelio, Sheraton Bengaluru at Brigade Gateway, Le Méridien by preparing, updating, and recommending Human Resource Kochi, Four Points by Sheraton Vizag, Novotel Visakhapatnam, and policies and procedures. Grand Mercure Mysuru.
HRA Today I December 2018 27 Products
Made of steel Spray it with Ray The new Black Steel range by Asko is Häfele’s collection of Ray Cooking Spray has been re-launched by Nagpur-based ovens crafted with a sophisticated glass door which is LB Consumer Goods, making it the group’s entry into the integrated within a one-piece seamless frame. They come FMCG industry. The USP of Ray Cooking Spray is that it with an extra-large capacity of up to 73 litres (in a standard offers optimum amount of oil through a spray nozzle for size of 60 cm x 60 cm) and 50 litres (in a standard size of cooking purposes. This helps in cutting down excess oil in 60 cm x 45 cm), making them some of the most spacious in the diet, without sacrificing on the taste. It also makes it the market. The sustainable materials used in the new range easier to grease the utensils for baking purposes. While together with exceptional finishing and intuitive interfaces the earlier version contained propellants and emulsifiers, impart an elegant appearance to the appliances. The advanced this time all preservatives have been removed so that 6.1 TFT full-colour display screens ensure that the most the customer gets pure refined oil. At the same time, frequently used functions the nozzle design has also been revamped making it are immediately accessible. leak-proof and The Asko Black Steel range unmovable. This includes the combi-steam helps to secure the oven, the combi-microwave oil and manage its oven, the solo microwave oven, use in a better manner. and the warming drawer to The tin can has now offer full flexibility in cooking. been replaced with a high-quality food grade aluminium can. This is the first time in India that clean aerosol technology has been used without any gases or propellants.
Make eyes turn! In the chamber! HOUE, a Danish brand of outdoor furniture, is now available Alto-Shaam, the global manufacturer of commercial in India. HOUE is known to combine comfort with design, ovens for foodservice and retail operations, has announced striving to meet a high standard of craftsmanship. The a new range of Vector multi-cook ovens that feature the collection available at World Bazaar includes outdoor chairs patented ‘Structured Air’ technology. The multi-cook ovens and tables, as well as lounge seating made from a mixture of comprise the compact Vector H-Series countertop model natural and man-made materials like powder-coated metal, with a 533 mm footprint and vent-less operation. It is bamboo, and plastic lamellas to achieve the simplicity and available with two, three, or four oven chambers. The practicality needed for a creative outdoor space. HOUE is larger Vector F-Series three driven by affordable luxury as a philosophy, by choosing the and four-chamber ovens can right materials and solutions. The brand draws from a proud accommodate both GN 2/1 heritage of Scandinavian design and craftsmanship with and GN 1/1 pans, and have the mass appeal. ability to combine oven chambers to cook taller food items such as turkeys or roasts.
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Right out of the chimney! Do away with stress Faber is back with OSIM India has introduced the uLove chair, one of the its new concept of most pampering and technologically-advanced massage chimney without chairs. Equipped with three complementing elements to filter, which is a deliver an exceptional experience that tantalises and low-maintenance satisfies all the senses, this majestic chair is unique in product that does its own way. It massages from mind to body, head to not need regular toe, for deeper mental relaxation in just 15 minutes. cleaning. The filter- This beautiful chair has less hood makes the most innovative massage less noise, removing technology that provides the scope of an intelligent and disturbance while precise massage, based cooking. It is made on human body contours. of black tempered
glass that gives the hood more strength than ordinary glass. The chimney also has a metal blower; operating cost of the blower is low and it provides clean air without any danger of oil droplets or residue.
What a faucet! Storing just got easier GRAFF, the worldwide Discover the seamless minimalist look and the sophisticated manufacturer of innovative technologies laden into the all new Azzano built-in faucets and shower systems, refrigerators by Häfele. Catering to the Indian consumption presents CAMDEN, a collection pattern, these refrigerators have a larger dedicated space for of faucets and accessories. A storing fresh meat, fruits, vegetables, and herbs in the fridge strong hallmark of the CAMDEN section as compared to the freezer. The Azzano fridge-freezer collection is the silhouette - the combined model (HRC300NF) can be installed separately or harmonious form of the faucet can be combined with the Azzano full fridge larder (RF3005) body recalls the imperious shapes to collectively achieve a storage capacity of 600 litres. The of chess figures. The object is not Azzano refrigerators are built to blend seamlessly with the made from a forged brass bar, kitchen cabinetry. The built-in sensors continuously observe rather a solid brass block, internally emptied. With this, the daily refrigeration spout of the faucet is more full-bodied and gives the whole habits and smartly element a unique importance and proportion. adapt and regulate the temperatures within various refrigerator zones accordingly, while the digital displays conveniently help you check up on the exact temperature level your refrigerator is operating at.
HRA Today I December 2018 29 Off the record
Cajetan Araujo General Manager W Goa
Music has always been a keen area of interest way to de-stress for me. I am also a photography for me. I love to strum away tunes on my guitar, enthusiast, with a preference for abstract and including my Martin and Fender telecaster. Apart old-fashioned black and white photography. from music, biking expeditions also keep me One of my most memorable holiday moments going. Cruising along the coast of Goa, be it the would have to be a road trip I took from the South on a warm, sunny day or the North of Goa North of California, traversing all the way for an exciting taste of adventure is the ideal down South and into Mexico.
I love to strum away tunes on my Martin and Fender telecaster
Arjun Raj Kher Brand Head HITCHKI
I love to catch up on some good reads when I to the next level. People call me a workaholic, have the time. Also, the most convenient way to but I am just pursuing my passion. Not many de-stress for me is a good session of work-out know that I am a professionally-trained voice- at the gym. I am extremely passionate about over artist. One of my most memorable holiday my work and the brands that I work on, and am moments was my first ever trip to Thailand with constantly working towards taking each one my friends.
I am a professionally-trained voice-over artist
Devesh Saraf Director Triumph Realty
I love going for a recreational jog while listening to ideas and opinions. One thing about me not many my favourite tunes. The things that I’m extremely people know is that I can sail a catamaran in the passionate about are sustainable social impact, sea. I enjoy travelling and my most memorable such as renewable energy projects; people and holiday was when I completed a three-hour ski diversity - how different cultures co-exist; and journey between two ski villages in Austria, within understanding different perspectives for exchanging five days of starting to learn how to ski!
Not many people know that I can sail a catamaran in the sea
30 HRA Today I December 2018