january 2019 Vol: 2 Issue 01 Pages 32 `20 Estd : 1951

HRAOfficial Publication of & restAurant associatiTodayon (Western ) For Private Circulation Only

Winning Over the corporates

Why technology is good for

Regulating OTA practices More hotels stand with FHRAI

News PUBLISHER Devika Jeet - [email protected] Managing editor JANUARY 2019 Peden Doma Bhutia - [email protected]

Assistant Editors Hazel Jain - [email protected] Tripti Mehta - [email protected] Jessy Iype - [email protected] CONTENTS

Design Sudhir

Marketing & Sales - Delhi

Mayank Jain - [email protected] Sr. Manager Advertising (+919650399928)

Gaganpreet Kaur - [email protected] Marketing Manager (+919650399934)

Marketing & Sales - Mumbai Harshal Ashar - [email protected] 1417 General Manager (+919619499167) Priyanshu Wankhade - [email protected] Manager Advertising (+919619499170) Production Manager Anil Kharbanda Advertisement Designers Vikas Mandotia Nitin Kumar

HRA Today 4, Candy House, Mandlik Road, Colaba, Mumbai 400 001 Tel: 91-22-22024076, 22831627, 22819773 Email: [email protected] HRA Today is printed, published and edited by Devika Jeet on behalf of Hotel and Restaurant Association (Western India) and printed at Modest Print Pack Pvt. Ltd., C-52, DDA Sheds, Okhla Industrial Area, Phase - I, 1822 New Delhi - 110020 and published at 72, Todarmal Road, New Delhi - 110 001, Editor: Devika Jeet '15% commission is fair' Email: [email protected] 14 Tel : +91 9818767141 Gurbaxish Singh Kohli, President, HRAWI and Vice President, FHRAI, provides an update on the ongoing OTA dispute and This issue of hra Today contains 28+4 pages cover the apex hospitality association's take on the matter All information in the HRA Today is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regrets that he cannot accept liability An oasis within Pune for errors and omissions contained in this publication, however 17 caused. Similarly, opinions/views expressed by third parties in Amit Kumar Sharma, General Manager, Amanora The Fern, abstract and/or in interviews are not necessarily shared by HRA Today or DDP. However, we wish to advice our readers that one Pune, talks about the green measures the hotel has in place to or more recognised authorities may hold different views than those reported. Material used in this publication is intended for keep the environment safe and wastage to a minimum information purpose only. Readers are advised to seek specific advice before acting on information contained in this publication which is provided for general use, and may not be appropriate for What do corporates look for these days? the readers’ particular circumstances. 18 Contents of this publication are copyright. No part of HRA Today or any part of the contents thereof may Spokespersons of different corporate houses briefly share be reproduced, stored in retrieval system or transmitted in any few pointers that can seal a deal for various vendors, such as form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken airlines and hotels, when finalising MICE logistics from another publication. An exemption is hereby granted for the extracts used for the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission Why technology is essential could face legal action. The publisher assumes no responsibility for 25 returning any material solicited or unsolicited nor is he responsible Eleuterio Fernandes, VP Sales EMEA at Exterity, explains why for material lost or damaged. This publication is not meant to be an endorsement of any specific technology is crucial for the survival of hotels these days and product or services offered. The publisher reserves the right to refuse, withdraw, amend or why it's a great investment otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any damage or loss caused by delayed publication, error or failure of an Cover Image: AccorHotels advertisement to appear.

4 HRA Today I January 2019 President's Note

My Dear Members,

There is some good news for hoteliers. The latest ICRA the monopolistic tendency created by the menace of the report states that the Indian hotel industry is slated to OTAs, who would like to bargain individually with the grow at the rate of 9-10 per cent over the next four hotels and create a divide amongst the fraternity. I hope years. The Indian hotel industry witnessed its highest-ever to succeed in arriving at a solution agreeable to all, soon, occupancy in the last decade in FY2018 with a RevPAR and require your support during this trying period. increase of 17 per cent. The 10-year low was witnessed in FY2014. Though these figures are encouraging, the Meanwhile, you will be proud to know that HRAWI industry has been going through a dark period. holds the record of training and certifying the highest number of industry professionals under FSSAI's Our interaction with OTAs and aggregators (namely FOSTAC programme – over 1,100 and counting. Such MMT-Goibibo and OYO Rooms) continues through our programmes are being held and vigorously attended in parent body, FHRAI. We have put the OTAs on notice all the states and cities covered by HRAWI. based on various issues brought to our attention by member and non-member hotels and various individual I recently attended a safety conclave as a panel speaker state and city associations. Predatory pricing, exorbitant in Mumbai held by the IMC Mumbai, with SK Jaiswal; commissions being charged, hosting of illegal and the Commissioner of Police, Mumbai, as the chief unlicensed B&B accommodations, discretionary guest; and other panellists such as Neela Lad, RD, India positioning and self rating, service charges being Tourism, Mumbai; Karan Anand from Cox & Kings; charged, burden of loyalty points and discounts, over Sushil Bhatt, CEO, Forvol Intl; and SPS Ahuja, Hony. discounting, ridiculously high commissions from 12-40 Consul General, Georgia, among others. Safe tourism per cent, etc., are some of the points against which we was stressed by the Commissioner and we highlighted have taken a stand with FHRAI. Unfortunately, the levy how illegal accommodations, encouraged by OTAs, are of the above rampantly continues, due to which the actually a huge safety risk. We also met with the MD of margins have been greatly reduced, especially in the MTDC, Abhimanyu Kale, and discussed how MTDC and budget segment. Due to this, input costs have become HRAWI could together promote tourism. higher, mainly due to the high commissions of the OTAs. We are trying our best to come up with a solution that is All in all, it was an eventful year. Our liaison with the feasible for all, as both parties need to co-exist but not government continues. Tourism looks to be finally getting at the cost of the other. the prominence it demands, hospitality being the key ingredient. I look forward to a bright and prosperous FHRAI has been getting unprecedented support 2019 for the industry. from the entire spectrum of the hotel industry, be it non-member, individual hotels or smaller state and Warm wishes, city-based associations, who have pledged solidarity with the parent body. We met representatives of the Gurbaxish Singh Kohli OTAs to try and come up with a mutual agreement, President, HRAWI failing which we might have to take harsh steps to curb [email protected]

HRA Today I January 2019 5 News

FHRAI requests MoT’s Now, Sikkim hotels intervention in OTA dispute boycott Go-MMT

The Federation of Hotel and business practices of the OTAs. The Sikkim Hotels & Restaurants body, FHRAI, and also our Restaurant Associations of A number of FHRAI’s members Association (SHRA) recently regional body, HRAEI, in India (FHRAI) has reached are experiencing hardships due convened a hoteliers’ meeting uniting against the OTAs’ out to the Ministry of Tourism to the OTAs’ business ethics. in Gangtok during which unfair and discriminatory (MoT), Government of India, it was unanimously agreed business practices. We have regarding the hotel industry’s The letter to the Ministry states to not continue conducting made an official appeal to all on-going dispute with Goibibo, that the hotel industry is going business with Go-MMT until the our members to not honour MakeMyTrip (Go-MMT) and through a very challenging concerns were addressed and Go-MMT bookings from January OYO Rooms, requesting its phase which is threatening the resolved. Effective January 16, 16, and have requested them urgent intervention for livelihood, business, investments 2019, hotels in the state have to terminate their contracts redressal of hoteliers’ and entrepreneurial initiative indefinitely closed inventory to with the OTAs immediately. grievances. After a month of and spirits of the hospitality the OTAs and have decided to However, we will accommodate failed attempts to amicably industry, and thereby eroding not honour any new bookings guests who have already been resolve issues with the Online the viability of the sector. “The that might come through. During booked through Go-MMT even Travel Aggregators (OTAs), industry, especially the budget the meeting, SHRA member after the 16th. We do not want the apex hospitality body has and mid-market hotel segment, hotels have also decided to our guests to be harassed or written to the Minister of State is reeling under the adverse terminate their contracts with inconvenienced, however, the for Tourism, KJ Alphons, business tactics of the OTAs,” Go-MMT immediately. guest will be requested to make outlining the major issues of says Gurbaxish Singh Kohli, payments directly to the hotel concern to the industry because Vice President, FHRAI and “We are in solidarity with instead to the OTAs,” says of the unfair and arbitrary President, HRAWI. the country’s apex hospitality Pema Lamta, President, SHRA. News

Kapil Chopra announces The Postcard Hotel

Hotelier Kapil Chopra recently means no set breakfast In an unprecedented move, The launched his latest hospitality hours, no buffets, and no Postcard Hotel announced the venture, The Postcard Hotel, a sugary welcome drinks. In opening of three luxury hotels brand of unique, intimate luxury its place will be authentic on the launch day itself. The hotels in India and the world. local experiences, from food three hotels are spread across The hotels are aimed at the to design, artisanal welcome unique neighbourhoods in . leisure-seeking audience and cocktails, defining your own will be found in destinations check-in and check-out hours, The brand is committed to by the sea, the mountains, as well as immersions with the building and operating 50 or jungles rich in wildlife. local community. hotels in the next five years. In Transformative experiences the next 12 to 18 months, The and local community are at “What I wanted to do with The Postcard Hotel will be present the heart of The Postcard Postcard Hotel is make luxury in seven more destinations Hotel's offerings. hotels for the modern audience across the country including but bring back the romance and Kapil Chopra Uttarakhand, Karnataka, Each hotel will offer unique charm of sun-kissed holidays. Dhauladhar mountain range, experiences that are true to its We wanted it to be rich in its meet like-minded people, and Sikkim, Darjeeling, the surroundings, giving guests a experience but also wanted it experience local culture. This is Sundarbans, and Kanha. sense of the neighbourhood to be simple. We believe guests why we handpick our locations and the destination in a want to stay in a place where and our hotels, so that guests As it starts its operations, the way never seen before. The the hotel does the thinking for have a different experience hotel company has `600 crore experience within the hotel, too, them, where they get the simple whether they are in Goa or of assets under management, is in keeping with the times of things right, yet offer fantastic overlooking the snow-clad led by a group of carefully conventional luxury hotels. This spaces for them to relax, Himalayas,” said Chopra. chosen hospitality talent.

Hyatt Place Goa rebranded as More members for HRAWI Centric Candolim Goa The Hotel and Restaurant Association of Western India (HRAWI) added new hotel and restaurant members in the month of Hyatt Hotels has announced Candolim Goa will allow guests the rebranding of Hyatt Place to discover all that Goa has to December 2018. Goa/Candolim to Hyatt Centric offer. The introduction of the Candolim Goa, marking the Hyatt Centric brand displays yet HOTELS brand’s second hotel in India. another way for us to care for Hotel Krishna Park Nursery Rajkot, Gujarat Situated in the heart of North our guests, while offering them The Park Calangute Goa Calangute, Goa Goa, Hyatt Centric Candolim international hospitality and Goa provides contemporary authentic experiences.” Mind Space Hotels and Resorts Pune, Maharashtra accommodations close to the Cocoon Service Hotel Pune, Maharashtra city’s beaches; shopping centres; The hotel has 167 guest rooms Hotel Grand Rio Nashik, Maharashtra culture, entertainment, nightlife including one suite, offering Hotel Krishna Avtar Mumbai, Maharashtra and other local hotspots, views of the garden, pool or making it easy for guests to hillside through large bay Hotel Intercity International Bilaspur, Chhattisgarh explore. “The opening of Hyatt windows or balconies. Hyatt Tendu Leaf Jungle Resort Chandnagar, Centric Candolim Goa is our first Centric Candolim Goa also offers Madhya Pradesh step in introducing the Hyatt 6,065 sqft (563 square metres) Centric experience to the vibrant of meeting and event spaces, state of Goa,” said Sunjae including Jade Vine, a ballroom RESTAURANTS Sharma, Vice President, with state-of-the-art facilities; Isle The Raj Banquets and Hotels Ahmedabad, Gujarat Operations (India) at Hyatt. de Sol, a flexible meeting space; Wah Marathi Pune, Maharashtra “Based in one of the most and Jardim, an outdoor banquet Tamasha Restaurant Mumbai, Maharashtra popular areas of the island, we space that can be used for either are confident that Hyatt Centric business or social events. Yoko Sizzlers Mumbai, Maharashtra

HRA Today I January 2019 7

News

Lemon Tree Hotels opens second property in Pune

Lemon Tree Hotels has The hotel also has over 7,000 announced the opening of sqft of banquet space, including Lemon Tree Premier, City large conference rooms and Center, Pune. This is its first an open business centre for Premier property in the meetings and special events. state of Maharashtra and Mahesh Aiyer, Senior Vice its second owned hotel in President - Operations (South Pune city. A stylish atrium & West), Lemon Tree Hotels, lobby, pop art, green vertical said, “Pune has always been gardens, and a cascading an important nerve centre of wall fountain at the entrance Indian culture and economy. add to its charm. The hotel With this hotel opening, we offers 201 rooms and further strengthen our footprint suites; a 24x7 multi-cuisine in this demand-dense market. coffee shop, Citrus Café, We expect to make a mark by complemented by a show offering a high-quality stay kitchen; a recreation bar, experience with our impeccable Slounge; a pan-Asian service and great price.” restaurant, Republic of Noodles; as well Lemon Tree operates three Fox Hotels (economy). With rooms. Lemon Tree Hotel, as a spa Fresco, a Life brands - Lemon Tree Premier this opening it now owns and Hinjawadi, Pune, launched in Fitness gym, and an outdoor (upper midscale), Lemon Tree operates 52 hotels in 31 cities 2007, is the group’s first hotel swimming pool. Hotels (midscale), and Red of India, aggregating 5300 in the city.

Mumbai’s new culinary hotspot – Lilt opens doors

Set in Todi Mills, Lower Parel, Mumbai, Lilt is the brainchild of the sibling duo and entrepreneurs, Aaqil and Kamil Maredia, and specialises in Asian cuisines with an Indian twist. The place boasts of unique and original décor. The minimal furniture pieces, a rotating bar, raw undertones, and a limited colour palate lend diners a feel of being outdoors. Speaking about the launch, Kamil Maredia, Co-Founder, Lilt, said, “We are extremely thrilled to launch Lilt in Mumbai that marks our palettes truly missed relishing with a twist. This is executed of beverages. As part of their strategic entry into the heart of on the flavours of India. through a fine amalgam of starters menu, the restaurant the city. We have always wanted Having eaten in all the best cooking techniques such as offers an array of nibbles like to have a restaurant in Mumbai restaurants in the USA and mixology, which has been used Rustic Korean Dolman, Galina as we have such fond memories travelled extensively, the seed throughout the menu. The fine- Balli, Xun Ji, Cha Ca Hanoi, of going to school and growing for Lilt was planted.” dining restaurant has on offer Thai Tandoor Chilli Cottage up in this amazing city; it is an an array of traditionally cooked Cheese and Kafire Lemon Basil integral part of who we are. My Lilt is a 7500 sqft high-energy Asian dishes offered with an Potato, while the main course love for all things Asian came dining space. The philosophy unusual rustic Indian twist comprises specialties like about while I was living and behind the restaurant is simple, with particular emphasis on Salmon Jalapeno With Ponzu, working in Boston, where my to present Asian food and drink flavour along with a selection Malay Lamb Pillaf, etc.

HRA Today I January 2019 9 Events Christmas evening at Renaissance Mumbai

A spectacular evening came to pass as the Marriott team celebrated a successful year of ‘Harmony’ at Renaissance Mumbai. The team enjoyed a night of music and laughter at the dinner held at the Executive Lounge, as they raised a toast to the future. The evening was a culmination of all the events that have happened in Marriott Mumbai throughout 2018, which were hosted by various hotels and saw successful contribution from each. ‘Harmony’ defines a collective effort by six of Marriott’s Mumbai properties, initiated to enrich associate engagement and further strengthen the bonds that bind them together. The evening included live entertainment, which comprised the Mumbai-based band Fahrenheit, followed by a stand-up comedy act by Vinay Sharma, a graduate from IIT, Mumbai. The night concluded with inspirational words by Anuraag Bhatnagar, Multi-Property VP and GM at St. Regis Mumbai and Neeraj Govil, Area Vice President – South at Marriott International.

10 HRA Today I January 2019

Events Mumbai hosts Christmas tea party Sofitel Mumbai BKC recently hosted a Christmas Tea Party for underprivileged children from artist, philanthropist, and entrepreneur Akshita Gandhi’s Dua Foundation, in keeping with the season’s philosophy of spreading goodwill and celebrating the spirit of giving. Actress Chitrangada Singh joined in the festivities adding joy and cheer, and bringing smiles to the faces of her little fans.

Shades of Asia at JW Marriott Pune JW Marriott Hotel Pune recently partnered with the Asian Art House to display riveting art by over 15 acclaimed artists like Manoj Das, Amit Bhar, Laxman Aaley, Bhaskar Rao Botcha, Sangeeta Babani, and Thota Laxminarayana among others. They unveiled a new art series called ‘Shades of Asia’, a mélange of Indian and Vietnamese art. The unique exhibit had 20 superlative artworks.

12 HRA Today I January 2019 Mumbai experiments with Chef Marco Pierre White

Culinary festival ‘World on A Plate’ (WOAP) brought Britain’s legendary celebrity chef Marco Pierre White to India for an interesting culinary debut this January. Taking place on January 19-20, this gourmand weekend witnessed White curating two exclusive fine-dine dinners and two highly-awaited masterclasses at The St. Regis Mumbai, followed by conversations over both days at Universal Square at High Street Phoenix, Lower Parel. As part of the event, the chef also judged some of India's top restaurants that competed for the coveted ‘World On A Plate Restaurant of the Year’ trophy. After celebrating three successful seasons, this year’s edition of WOAP saw national and international culinary chefs and connoisseurs like Sarah Todd, Ranveer Brar, Jason James Hudanish, Ajay Chopra and others grace the occasion. The festival started with the hearing-impaired students from Deeds Foundation using sign language to sing the national anthem. Then was the traditional unveiling of the World On A Plate, by White after which he showed his expertise in Indian cuisine, when he tried his hand at making a dosa (affectionately referred as Indian pancake).

HRA Today I January 2019 13 OTA Update ‘15% commission is fair’ Sharing an update on the ongoing OTA issue, the HRAWI President, Gurbaxish Singh Kohli, says that the intention is to resolve it amicably and reach an agreement that is mutually beneficial and not at the cost of the other’s survival.

Kanchan Nath have a review meeting with get hotels doesn’t really work us so that we can both be in a because deals then will not be he Vice President of win-win situation. Right now, struck at a standardised rate. TFHRAI and the President it is hurting the hotels and you We have stepped in only after of HRAWI, Gurbaxish Singh can’t survive if you’re going the hotels have asked us to Kohli, was recently in New to be giving out more than do so because they could not Delhi to meet the heads of what you’re earning. So, bargain or even get them on to other regional associations and we requested them to come the bargaining table earlier. We discuss the ongoing OTA issue. to the table and discuss are now resolving this amicably He said, “We had three or four things over on mutually and everything should be settled major issues with the OTAs and agreeable terms.” because that’s what we want the aggregators – predatory as well.” pricing, over-discounting, ser- Meanwhile, the members are vice charges, and high commis- patiently waiting for a resolution. Speaking about an ‘ideal’ rate sions. We are only asking them To this, he says, “Some of them that would be good for the to review this and as an apex may have taken individual deci- industry, he says, “An ideal body of all hotels and restau- sions but at large more than 80 rate would be difficult to say rants, big, small and budget in India, spread over the four regions, we have requested them to We cannot expect the OTAs to do business at come the cost of their survival and vice versa, so it and has to be a partnership where both of us can come together and sustain each other

per cent of the fraternity or maybe because they are charging even more than that is with us. anywhere between 12 to 40 per It doesn’t work for the industry cent right now, mostly hovering if you go and make individual around 30 per cent which is deals or have a standardised ridiculous! Some of them have formula like some OTAs have - come down to 15 per cent, they charge an ‘x’ amount of which I think is fair. Anything percentage whether you are below that would be even big or small, and a ‘y’ better. But while talking about amount if you want to fairness we have to also ensure be a preferred guest.” that it’s a situation where they can also survive. We cannot As a final request, Kohli adds, expect the OTAs to do business “We are only requesting at the cost of their survival and MakeMyTrip, Goibibo, as well vice versa, so it has to be a as OYO to fall in line with this. partnership where both of us Going and talking to individual can come together and sustain owners and other smaller bud- each other.”

14 HRA Today I January 2019 OTA Update

FHRAI reacts to MMT claim FHRAI has never got involved in any negotiations with stand-alone vendors all these years, but takes a strong stand when the industry faces any outside intimidation, states Gurbaxish Singh Kohli, Vice President, FHRAI and President, HRAWI.

fter MakeMyTrip (MMT) President, FHRAI and President, would be misconstrued as Agroup’s chief executive HRAWI, says, “Goibibo and trying to “dictate” terms. India Deep Kalra’s recent comment MMT have been exploitive, has approximately 100,000 that the Federation of Hotel and unethical and adapted divisive establishments which provide Restaurant Associations of India business practices, leading accommodation. Approximately (FHRAI) has no locus standi to to predatory pricing, market 65,000 are structured licensed establishments, out of which around 45,000 hotels are stand-alone hotels.” Go-MMT has been exploitive and unethical. He further added, “FHRAI has never got involved all these I fail to see how our letter clearly worded as years in any negotiations requesting to “resolve” the situation would be with stand-alone vendors, but takes a strong stand when the misconstrued as trying to “dictate” terms industry faces any outside co- ercion or intimidation. It is only when thousands of hoteliers determine commercial agree- distortions, and cannibalisa- realised Goibibo and MMT’s ments between MMT and the tion. I fail to see how our letter arrogant method of pressuris- establishments on its platform, clearly worded as requesting ing the small hotels into high Gurbaxish Singh Kohli, Vice to “resolve” the situation commissions, more free rooms, Gurbaxish Singh Kohli

HRA Today I January 2019 15 OTA Update

and started price control on according to him. The larger operators in one day after we the owners. FHRAI has, in question is, why are MMT pointed out similar conditions its fiduciary duty, stepped in and Goibibo scared to sit with to the government. This is a to amicably resolve matters. FHRAI? Why can’t the issues be huge security problem and I Please note that FHRAI is not resolved amicably – especially would like to know why Kalra here to negotiate, as is wrongly when he calls all the hotels his is choosing to highlight only being projected. It is here to “partners”? The answers are the commission part and not ensure that agencies like MMT obvious – divide and rule and even touching this burning and and Goibibo do not take the continue to exploit the free- grave issue. They should have industry for granted by parent- standing hotels, so that the the morals to promote ‘Incred- ing such market conditions in foreign investors are pleased ible India campaign’ with the whilst crippling the small hotels pledge of “Safe & Honourable in India. Goibibo and MMT are Tourism” in India by providing thriving on those stand-alone safe accommodation. Is this too properties by taking away huge much to ask for?” commissions, free rooms under the disguise of volume business FHRAI is a 63-year-old apex and service charges from the body for the person making the booking.” of India. FHRAI is the voice of the hospitality industry and According to him, the two are provides an interface between demanding service charge from the hospitality industry, policy their clients, while hotel book- makers, academics, interna- ings are made on their website. tional associations, and other Unusually, they have no stan- stakeholders. FHRAI has asked dard policy for service charge, to look at partners’ contract as meaning every reservation the one shown below: made on their platform would charge a different percentage • Standardised commissions of service charge and in some 12-15 per cent instead of chain hotel reservations, no 30-40 per cent service charge is demanded at all. Does it mean they are • No discounting hotel rates providing the so-called website which are already listed service towards the stand-alone hotels, and for chain hotels no • Not to infuse Go-MMT service is provided? They are funds to further discount fooling the consumer. hotel rates

He also says, “Goibibo and • No service charge on which it would be difficult MMT have been unethically hotel bookings to do business for one party promoting illegal hotels, illegal but be a win-win situation B&B on their platform to earn • They take service charge on for the other.” profits and commissions. We stand-alone hotels only had pointed out in our letter He further says, “Going back to to them which is available for • They don’t take service December 7, 2018, whilst the all to see. We have only asked charge on chain hotels Ahmedabad Hoteliers blocked them to come to terms and re- Go-MMT in the city, Kalra solve differences so that a level • They don’t take service wanted to sit with FHRAI and playing field is created for both charge on airline tickets work out the issues. The team and does not unduly favour any sent to “resolve” arrived but one party. How is that dictating • NO PLB/VDI–free room with a fixed agenda of “fixing” terms? There has been no an- demands/schemes only commissions, that too by swer to our other issues. What a paltry reduction to 22 from are they doing to delist illegal • Delist all illegal hotels, 25 per cent. The same FHRAI accommodations? Swiggy and illegal guest houses, illegal today has no locus standi Scootsy had to delist 6,000 B&Bs immediately

16 HRA Today I January 2019 Spotlight

An oasis within Pune

The magnificent Greco-Roman structure of Amanora The Fern, Pune, not only appeals to leisure guests and families but also business travellers and the MICE segment because of its myriad offerings.

ocated within the city and green lawns and an amphithe- and all other social media Lclose to major IT hubs as atre that accommodates up to platforms. Also, our structured well as the airport, Amanora 3000 persons. network of regional sales of- The Fern Hotels & Club is a fices in all major cities of India magnificent Greco-Roman Sharing an update about helps us to promote the prop- structure. It has large, open the property, Amit Kumar erty in India and internationally spaces and beautiful landscap- Sharma, General Manager, as well,” Sharma adds. ing and water bodies, exuding Amanora The Fern Hotels & an indulgent feel of a resort Club, says, “We have recently With the new year having within the city. It also has opened Elle Spa & Salon – a just begun, the property has excellent MICE facilities to dynamic Parisian brand devoted firmed up its goals for 2019. host conferences/events with to fashion that offers spa treat- Sharma says that on priority expansive 2.5 acres of lush ments and salon services. We is further strengthening its have also started The Bodypow- corporate and social events er Gym, offering high quality database and acquiring new Amanora’s international equipment and clients. “Another focus will green measures first-class trainers headed by an be on opening a new special- • Aerators in taps to experienced UK trainer. We are ity restaurant and the much- save water also adding 20 luxury rooms awaited movie theatre to • Dual flush system keeping MICE and the wedding enhance our guest experience in washrooms business in mind.” further along with driving club membership sales to newer • Recycling of used water The property has also tied up heights,” he adds. for gardening with key OTAs. “Being digital • ‘Save our Planet’ cards in is the way forward for the The hotel also makes it a point rooms to create awareness industry in today’s era. Our to remain green and uses towards the environment dedicated marketing team pro- technology to improve guest • Gravity water source used motes across multiple channels experience while also improv- for kitchens and washrooms including Facebook, Instagram ing operational efficiency. Amit Kumar Sharma

HRA Today I January 2019 17 Viewpoint

What do corporates look for these days? Wooing corporates and securing corporate events, given how competitive this space is, becomes extremely difficult for vendors like hotels, airlines, and agents. We try to find out from corporates themselves what they consider and what they don’t when deciding.

Kanchan Nath Location challenges It is safe to say that each he business of MICE means corporate, depending on the Tbig money because of the clients it deals with, has differ- large number of people it brings ent needs, and vendors need in and the exposure it gets in to consider this before sharing terms of publicity as a result their offers. Madhu Vachhani, of large-scale events. Differ- Senior Manager, Khaitan & Co, ent corporates have different one of India’s oldest and expectations from an incentive full-service law firms, says, trip or an event. Some factors “Being a law firm, our major that help seal the deal are des- focus is on the category of the tination, location, brand of the hotel, the quality of service hotel, facilities, negotiations, Madhu Vachhani it offers, and the security it and relationships. travel to from the destination’s provides. Security is the most airport. Long, tiresome travel- critical factor for us. Apart from Accessibility ling hours can break a deal. that, when planning for groups, Jigar Joshi, AVP, Administra- All in all, convenience is key. At a key aspect we look into is tion, Samsara Capital, says, times, the property is good but how far the hotel is from the “The main criteria to choose a far off. In such a case, it would airport. Cost-effectiveness is destination remains accessibility not be advisable to go to that another aspect we concentrate to the destination and the prop- particular destination. After all, on. After all, at the end of the erty where MICE is being set it’s not leisure travel and time is day, we all talk about how up. It should be convenient to of essence.” much the spend is!" Jigar Joshi

18 HRA Today I January 2019 Viewpoint

Suresh Pulgam

What do corporates look for these days? Gerard D’Mello Experience is prime can talk about. Also, the The charm of international travel destination needs to be is a sure-shot incentive for most. convenient; there are many Siva Sankara Ala, Manager, destinations where people Travel & Hospitality, Dr. Reddy's cannot travel to for various Laboratories, says, “For MICE, reasons. Visa norms, connectiv- destination is prime and then we ity, etc., are all aspects that look at the number of hotels in one has to look into.” that destination. First we check whether all the facilities are To this, Kishore Dolas, available at the destination or Manager – Administration, property, followed by banqueting Zycus Infotech, adds that facilities, and then comes in the the main thing is that most budget. If the property is good Siva Sankara Ala corporates go for brands or and so is the destination, we do requirement. How far they can stand-alone properties that Kishore Dolas not mind spending a bit more. go for a particular event or have not been heard of, so Experience is most important!” whether they need a location people get an opportunity close by are few aspects to be to brag there as well. Game-changing trends considered. Innovation is the With so many destinations name of the game in MICE.” Spacious rooms help to choose from and repeat Edna Martis, Office Man- destinations coming up with A chance to brag ager, Alvarez & Marshal India, innovative marketing strategies, Giving a holistic perspective concludes, “The hotel should corporates are spoilt for choice. on the requirements of be a luxury property that meets Suresh Pulgam, Senior Man- MICE, Gerard D’Mello, all offsite requirements. Rooms ager - Corporate Real Estate Vice President, ECL Finance, should be spacious, there Management (CREM), Kotak comments, “The Indian should be activities for people Mahindra Bank, says, “Choos- traveller does not mind paying to do, etc. There should also be ing a destination depends on a premium for something he a good banqueting venue." Edna Martis

HRA Today I January 2019 19

F&B

The glassware maketh the wine It’s not just the water and the soil that give the taste and flavour to wine, the glassware it is served in also plays a key role in enhancing the taste and texture of the drink.

n insightful masterclass from Lucaris’ Desire collection, Minor and Dusit in Thailand. In Aconducted by somme- through which he brought to India, it is present in luxury- lier Magandeep Singh broke light how wine when served in brand hotels and restaurants many myths about wine and different types and shapes of nationwide including Hyatt Re- how it needs to be served to not glasses can enhance the taste gency Delhi, JW Marriott Jaipur, just preserve but also enhance and texture. Westin Gurugram, and recently its taste and texture. Conducted Indian Accent restaurant. at the beautiful Sofitel Mumbai, Singh said, “The most the masterclass was attended by important thing that one Speaking about the some of the most competitive looks for in glassware is that it potential for Lucaris in the sommeliers who hailed from the should be durable, transparent, India market, Veeranuch industry and various institutions and affordable. Lucaris knew Trangtrakul, Marketing of Mumbai and Pune.

The event included a wine-tast- ing session conducted by Singh, who understands why good The most important thing one looks for wine glasses are important, as he successfully imparted the in glassware is that it be durable, transparent, knowledge to other sommeliers and affordable. Lucaris knew how to enter and wine enthusiasts through this masterclass. Singh is India’s the market and was spot on first French-qualified sommelier, award-winning writer, and TV show host that makes him an how to enter the market and Manager, Ocean Glass, and expert in the industry. got it spot on. I always like to Lucaris, said, “India is still in the create long-term relationships.” growing phase when it comes Also part of the event was to wine consumption and there- Lucaris that associated with the Lucaris is the preferred partner fore has great potential. The sommelier. The evening began of global hotel chain groups in market as a whole is keen on with Singh giving an insight on Asia Pacific, including Marriott, identifying the different variet- the different kinds of glasses Hilton, and as well as ies and best of best wines." Magandeep Singh

HRA Today I January 2019 21 Quick Bytes Prosecco tastes success Domenico Scimone, Global Sales & Marketing Director, Carpenè Malvolti Prosecco, was in India recently to promote the 150-year-old Carpenè Malvolti Prosecco that is made in the Veneto region of Italy.

Hazel Jain and restaurants, but the distri- Carpenè as the first-gener- bution is still growing, reaching ation member, all Carpenè Where does the Indian more customers in the on-trade members have given a market stand as far as channel. We are confident on big contribution to provide wine culture is concerned? the general growth of Prosec- the right recognition to Wine consumption in the co’s consumption in the Indian Prosecco and its territory of Indian market has grown well market. It is all thanks to the origin. We hope that in the in the last few years, especially history of Carpenè Malvolti that future the Carpenè Malvolti in the sparkling sector. Both was the first winery to produce brand will expand in this hotels and restaurants repre- this product as a sparkling market as well, which is sent an important sector for the wine and the first to believe in more recent than other consumption of Prosecco and the potential of this product markets where the presence this has grown steadily. that became so popular during of our brand established these last few years. itself much earlier. To do Have you reached out so, we count on the part- to any of the hotels or Tell us about the history nership we have with Aspri restaurants in India? of Carpenè Malvolti. Spirits, a valuable partner Domenico Scimone Yes, we are present in hotels Since 1868, with Antonio for us.

The ready reckoner Drinking wine is an art and a trend that is becoming popular among Indians. We bring to you quick tips on drinking wine and its popular types. Wine etiquette to know • Hold your glass by the stem or the base. • Smell your wine. Sniff it, taste it, and think about it. • Try to drink from the same position on your wine glass to reduce unsightly mouth marks. • When opening a wine bottle, try to do it quietly, like a ninja. Types of wine • When clinking, clink glasses bell to bell (it reduces breakage) and look your clinking-buddy in the eye. Red wine • Pouring wine? Hold the bottle towards the base. White wine • Fill your glass less than half way to give your wine room to breathe. Rosé wine • Try to keep your portion of drinking equivalent to Sparkling that of the other people around you. • Offer wine to others before pouring seconds wine for yourself. Dessert wine (Source: Wine Folly)

22 HRA Today I January 2019 Report

What makes or breaks bookings IHG and SAMHI’s survey into road warriors’ travel considerations across top five metros shows that 51 per cent of travellers face challenges whilst finding a strategically located mid-market hotel in India.

nterContinental Hotels Group trip. The next most important portfolio is located in a highly I(IHG), in conjunction with attribute was ‘comfort of the accessible, commercialised SAMHI, conducted a survey to stay’ ranked in second place area which allows for understand the challenges and with 18 per cent of respon- convenient transportation, considerations of road warriors dents selecting it as the most business services, and great in India today. The survey was important consideration for dining options. Guests staying conducted by Nielsen India booking their hotel. Both at- at a Express hotel in Delhi, Mumbai, Bengaluru, tributes were ranked amongst can be rest assured that and Hyderabad with 12 attributes in total including their stay will make them 25 to 44-year-old respondents price and amenities. ‘More Than Ready’ for their who travel largely for business travel mission.” across India. Vivek Bhalla, Regional Vice President, South Ashish Jakhanwala, CEO and The survey concludes that find- West Asia, IHG, commented Founder, SAMHI, commented, ing a hotel in the right location on the survey, “All our “We are thrilled to find that Finding a hotel is one of the most challenging market studies to date both location of the hotel and aspects of planning a trip. This have shown that location is comfort of stay have ranked so in the right location challenge is further highlighted a key consideration for highly in this survey. We have is one of the by the respondents when travellers in the mid-market been working in partnership ranking the most important at- segment. This survey with IHG to differentiate the most challenging tributes when booking a hotel confirms the same from a brand in for the trip. consumers’ perspective.” India. Our portfolio of 14 hotels aspects of has been designed to provide planning a trip; Around 29 per cent of respon- He continued, “Location has an enhanced product, design dents ranked ‘location of the also been a pivotal element and service culture that appeals comfort of stay hotel’ as the most important of our partnership with SAMHI to the savvy, hip, and cool comes next attribute to feel confident to as each of the 14 hotels in Indian traveller who is aspiring succeed while on a business the Holiday Inn Express for success.”

HRA Today I January 2019 23

Guest Column

Why technology is essential Eleuterio Fernandes, VP Sales EMEA at Exterity, a provider of IP video and digital signage technology, says that an investment in technology is essential for the survival of hospitality players in India.

n recent years, India has more profitability. By deploy- local and international. This Ibecome one of the world’s ing more interactive video greatly impacts both the cost of fastest growing tourist destina- services and enabling guests to implementing live TV in hotels tions. Over the last decade, access complementary options and the technical deployment annual overseas visitors have directly via the TV screen itself, thereof. This contrasts greatly doubled to 10 million, making hoteliers can ensure they are with other parts of Asia, where it a hot bed for the internation- able to meet this demand. Even a single provider can easily ag- al hospitality industry. India is hoteliers facing unpredictable gregate multiple channels into also experiencing an in-country weather conditions can find a single box, streamlining the tourism boom as a growing ways to use this system. distribution of live TV content middle class starts to explore and enabling hoteliers to focus its homeland. It is important at this point on providing additional services. to note that adoption of IPTV A large percentage of the technologies in the Indian As better infrastructure be- spending from both domestic hospitality market has typically comes available, it will become and foreign tourists will be been slow due to infrastructure, easier for hoteliers to employ absorbed by hoteliers. As tour- connectivity, and regulation IP-based technologies to offer ism in India continues to grow, challenges. Today, live TV guests access to VoD content the local hotelier market will content has to be delivered via that appeals to domestic and become more competitive. One local operators who provide international travellers, such as of the ways forward-thinking their own decoders. For hospi- local services like Voot and ALT hoteliers can get ahead of tality organisations, this adds Balaji, along with newer inter- their rivals is by creating a a significant level of complex- national rivals such as Netflix better-than-home guest experi- ity - instead of being able to and Amazon Prime Video. ence, which includes a hotel’s go through a single provider in-room entertainment offering, solving all the technical chal- such as free and pay-TV plus lenges, they have to select each (Views expressed above are access to higher-value addition- live news, sports, entertain- the author’s personal views. al sales opportunities to deliver ment, music and children’s TV The publication may or may a better guest experience and channel they want to offer, both not subscribe to the same.) Eleuterio Fernandes

HRA Today I January 2019 25 Appointments Appointments

Seema Roy Gaurav Sindhwani Area Managing Director - South Director, Global Sales & Asia, Middle East & Africa Development - South Asia Preferred Hotels & Resorts Preferred Hotels & Resorts

Seema Roy has been appointed as Preferred Hotels & Resorts has Area Managing Director for South appointed Gaurav Sindhwani as Asia, Middle East & Africa at Pre- Director, Global Sales & Develop- ferred Hotels & Resorts. In this role, ment – South Asia. In the new role, Roy will drive retention and develop- Sindhwani will continue to drive ment efforts of the brand’s growing the company’s efforts in corporate, portfolio in South Asia, Middle East MICE and leisure sales, and also & Africa, supported by the company’s regional offices in New take on additional responsibilities of overseeing the develop- Delhi, Dubai, and Cape Town. Since joining Preferred Hotels & Re- ment and retention of the brand’s portfolio across the region. He sorts in 2010, she has played a key role in successfully amplifying brings more than 20 years of experience of working in India’s brand awareness of Preferred Hotels & Resorts in the region. She hospitality industry. Prior to joining Preferred in May 2015, he most recently served as Director of Marketing for Asia Pacific. served as DoSM for The Imperial New Delhi.

CS Ramachandran Manish Jain Vice President, Revenue Account Chief Financial Officer Management - South Asia, Middle Sterling Holiday Resorts East, Africa & Australasia Preferred Hotels & Resorts Sterling Holiday Resorts has appointed Manish Jain as its Chief CS Ramachandran has been ap- Financial Officer. In the new role, pointed as Vice President, Revenue Jain will be responsible for the Account Management – South Asia, finance, accounting, tax, insurance, Middle East, Africa & Australasia for and treasury functions at Sterling Preferred Hotels & Resorts. He will Holidays. He is a seasoned finance lead the regional revenue manage- professional with over 26 years of experience in the hospitality ment team to drive strategic success for the brand, and continue and manufacturing sectors. Prior to joining Sterling, Jain held the to assist member hotels in maximising the effectiveness of their position of Finance Director at Fassco International in Abu Dhabi online distribution channels and revenue optimisation. and as CFO at Roots Corporation.

26 HRA Today I January 2019 Appointments

Ravi Rai Parvez Nisar General Manager Hotel Manager Hilton Mumbai International Pune Kharadi Airport Parvez Nisar has been appointed as Hilton Mumbai International Airport the Hotel Manager at Fairfield by has appointed Ravi Rai as the new Marriott Pune Kharadi. A well-recog- General Manager. In the new role, he nised industry veteran with almost will be responsible for overseeing ho- 18 years of experience in the luxury tel operations for the 171-room hotel and upscale hotel segment, Nisar is along with its F&B programme. His adept and well-acquainted with the last assignment was at Chen- industry. He has successfully driven nai Sipcot in the role of General Manager. Rai brings with him a the conversion and re-launch of Pune to Fairfield by wealth of experience, having spent 18 years in the hotel industry. Marriott Pune Kharadi. Nisar’s role as the Hotel Manager will His career has included being in various positons in food and bev- involve delivering high levels of customer service and successful erage. His previous roles have been with Novotel Visakhapatnam, positioning of the hotel. He will also be responsible for concep- Bengaluru, Park Plaza Bengaluru, and Vivanta by Taj Kovalam tualising programmes that enhance customer relations, re-align among others. Rai started out as managing the beverage services cost management in order to increase year-on-year profits, staff at the Holiday Inn, Pune, for prominent events. engagement activities and innovation.

Jeslin Mathews Ashwin Vaidya DoSM - Complex Director of Rooms Le Méridien Mahabaleshwar and Renaissance Mumbai Sheraton Grand, Pune Renaissance Mumbai, the 600-room Le Méridien Mahabaleshwar Resort & property located on the banks of Lake Spa and Sheraton Grand Pune have Powai, has promoted Ashwin Vaidya strengthened their leadership team as the hotel’s new Director of Rooms. by appointing Jeslin Mathews as the Here, he will be responsible for the new Director of Sales and Marketing smooth operation of guest services and - Complex. He has vast experience in their quality, while maximising room the region, strong leadership, and most revenue. After beginning his career in importantly, his strategic and innovative approach will continue to add 1991 at the Oberoi Mumbai, Vaidya joined the Renaissance Mumbai value to both the brands. He will lead all the sales and marketing-re- in 2007 as a Front Office Executive. After that he also worked as the lated functions of the hotels. Mathews has been a part of the Marriott Duty Manager at Marriott Goa in 2010, and in 2011 was appointed family since 2010, his prior stint being the Director of Sales at the JW as the AFOM for Courtyard and Fairfield in Bengaluru. With a long Marriott Pune, where he drove the sales force and aggressively tapped career in the hospitality industry and extensive knowledge and experi- into the special corporates, MICE, and groups segments. He brings ence of the brands at Marriott International, Vaidya is a great asset to with him over a decade of experience within the hospitality industry. the hotel, which celebrated its 17th anniversary in 2018.

HRA Today I January 2019 27 Products

Crispy celebrations Stick no bits! Cornitos Nacho Crisps are available in four variants - Spinach, Zanuff, a leading manufacturer of restaurant and catering Beetroot, Melange, and Quinoa. These ‘Veggie’ Nacho Crisps products for the hospitality industry, has launched aluminium- are made from natural vegetable extracts and super grains based non-stick frying pans. The product is induction-friendly blended with corn masa and seasoned with delicious spices. and helps save energy. Zanuff’s innovative techniques help it Veggie Nacho Crisps are made by a Mexican process of making manufacture the highest quality of products for the industry. The stone-ground masa using non-GMO corn. Crisps are wedge- non-stick frying pans are part of Zanuff’s wide range of products shaped, extra thin, gluten-free, and cooked in healthy corn for the industry that includes combi-oven accessories, chafing oil. A wholesome snack, Spinach Nacho Crisps are sprinkled dishes, GN pans, etc. The latest pans have a Teflon coating that with Italian herbs (thyme, oregano and basil) that give them makes them non-stick, and have a sturdy, long handle that a mouthwatering flavour. Beetroot Nacho Crisps have a spicy makes the pans easy to use and manoeuvre. Ideal for today’s pepper flavour that tickles the taste buds. Melange Nacho Crisps modern kitchens, Zanuff offers world-class, long-lasting frying are sprinkled with Himalayan pink salt and roasted garlic. Quinoa pans to chefs. Nacho Crisps have also been sprinkled with Himalayan pink salt, giving a fun and tasty twist to the classic nachos.

With comfort comes hygiene Stretch it out for coffee VitrA has launched the ‘Frame’ series that has been The latest collection of coffee tables by IOTA is transformable intelligently designed with geometric symmetry and where and expandable, and necessary for the space-challenged urban authentic modern design merges with the finest technology dweller. The panels are hidden inside the table allowing you and functionality. The Frame series is designed to create a to serve six to eight guests very comfortably. It can change in pleasurable bathroom experience for its discerning users. shape and function according to its use. When closed, it is an The monobloc washbasin is a sculpturally unique washbasin elegant coffee table to be placed in front of the sofa or, when that makes a style statement. The washbasin unit and mirrors opened, it turns into a stunning, convenient, and practical table with LED lighting and soft-closing drawers create an elegant to cater to more guests at a time. One of the coffee tables, atmosphere in the bathroom. The series also offers no-contact MyFlower, embodies rare attributes that are inspired by nature. cleaning and helps save water with the photocell control It showcases three synchronically swivelling tops where the top toilet bidet. The collection is the perfect idea of not forgoing one is round and the bottom two are in the shape of a four-petal aesthetics for hygiene, comfort, and space-optimisation. flower. HIVE is an extendable table with ceramic and glass tops, and a painted or galvanised steel base. This piece of furniture is equipped with an innovative mechanism that allows the three floors below to open. BONNE VIE is an extendable table which allows all three floors to open.

28 HRA Today I January 2019 Products

A ‘World’ of colour World Bazaar’s latest collection offers the most fascinating pieces from the high-end luxury brands HOUE, Fermob, and Fatboy. The range is absolutely comfortable with a palette of bright colours available in single chairs or in a three-seating bench style. The outdoor tables, rocking chairs, sun-loungers, beanbags, hammocks, and planters are equally stunning. The range not only creates a space that is aesthetically pleasing, but also has a beautiful look to enhance an outdoor space while withstanding all weather conditions. From weave chairs to steel or aluminium chairs and tables, World Bazaar offers a range that is carefully curated and meets international standards. The range emulates Cover up the grim! luxury resort living for all kinds of spaces. Ventura International presents the metallic and handmade designer laminates from the German brand ‘Wallenstein’. The range has rust, stone, and metal surfaces. It features natural, UV-resistant surfaces. The laminates can be processed with regular commercial wood working machines. All the products are ecologically harmless and easy to recycle. This surface design replicates aged metal surfaces in a way that makes them look convincingly real and gives viewers a new experience of a room. Its sumptuous appearance and grace will charm anyone who sees it. Aesthetics and design go hand in hand with architecture and space. The iridescence of the metal and its antique patina in soft tones are mesmerising. The Wallenstein collection has several applications and can be used for designing interiors, as wall coverings, for furniture, as well as to deck up commercial spaces.

Use as you please! Travel with Crest Displaying an aesthetic that refashions the natural in unique Carlton has brought Crest travel bags for customers. The and versatile ways, Ficus unveils a series of beautiful rustic and new range of bags is equipped with three locks (including a contemporary consoles. These chic consoles come in unique TSA lock) and no zips that ensure solid protection for your silhouettes and designs that make them the perfect statement belongings. Adding to the smart pieces. The versatile cabinets have many a use and are useful functionality of the bags is the for storing photo albums, linen, or even crockery. Ficus furniture innovative Cruise Pro handle, which is usually crafted in fine teak wood, however, if designers or has buttons placed on the sides customers prefer pine wood, oak wood or Indian rosewood, the instead of in the centre so travellers consoles can be rendered as per their preference. The in-house can move around with design team and master craftsmen at Ficus are at hand to give absolute ease without veneer, painted surfaces, solid wood polish, and other exclusive accidentally pushing artistic touches. down the handle. The bag also offers spacious interiors and is equipped with useful packing amenities like shoe pouch, toilet kit, and a hidden pocket. The product is chic, lightweight, and secure.

HRA Today I January 2019 29 Off the record

Devendra Parulekar Co-founder SaffronStays

I usually de-stress by playing tennis. I also fear, I have now started trekking and hiking. My enjoy reading non-fictional books such as most memorable holiday moment has to be my autobiographies, motivational books, honeymoon 17 years ago, when my father had books on thought leadership, etc. gifted us a stay in a Director’s Special colonial One thing that people don’t know bungalow in Fort Kochi. The idea of an exclusive about me is that I am scared holiday home gave birth to SaffronStays and the of heights. To overcome this SaffronStays First Family Membership.

To overcome the fear of heights, I am now trekking and hiking

Nikhil Agarwal Chief Executive Officer All Things Nice

Listening to loud music, opening a bottle of I cherish - while backpacking through Europe, wine, and taking frequent holidays help me I stopped at a bar with just enough money for de-stress. I'm passionate about travelling. I'm two Guinness'. By the end of the night I knew always ready to pack my backpack and just go! everyone at the bar and they never let me pay I love architecture and if not doing what I do, I for a thing. I love the quieter mountain would have loved to design buildings. A memory regions in the North of India.

If not doing what I do, I would have loved to design buildings

Anmol Ahluwalia General Manager (North Goa) Taj Fort Aguada Resort & Spa and Taj Holiday Village Resort & Spa

I love to collect curious, collect art and artefacts, with NGOs. I believe in the concept of paying it and experience and learn various aspects of forward. I also write in my spare time. I love to wellness. At some stage in life, I want write short stories and I am passionate about to open my own spa or nursery. showcasing the talent of many others who have I love interacting and working missed out in life for the lack of opportunity.

At some stage in life, I want to open my own spa or nursery

30 HRA Today I January 2019