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Today's Hotelier (AAHOM) today’s August 2019 | todayshotelier.com THE OFFICIAL PUBLICATION OF C-SUITE Laura Miller of Chase talks card fraud IN THIS ISSUE: LAW & TOURISM How economic growth impacts police and visitors to their area FEATURE Data and hotel security: Everything you need to know about protecting your data, your property, and your business ADA COMPLIANCE Which of these is not like the others? Service animals, comfort animals, pets, and the ADA PLUS: Operational resilience prepares hoteliers to win despite market conditions 968110_Editorial.indd 1 6/12/19 11:51 AM Celebrating over 40 years of comfort for you and your guests Wise Decision. It’s an Amana® brand. Amana® brand is a leader for PTAC systems From day one, every Amana® brand PTAC has been designed, If you demand the best comfort for your guests, then you engineered and assembled in the United States. Further, can take comfort in Amana® brand PTAC systems. each PTAC system is the result of a common core philosophy: * These savings represent savings over time as compared to the same to deliver high-quality performance, excellent reliability and PTAC model without the DigiSmart® EMS installed and were generated customized comfort for you and your guests. using general assumptions including energy loads, local weather averages, and use of occupancy controls. Actual savings will vary ® Be certain to discover the benefits of the DigiSmart Wireless according to use habits, room square footage, and how the unit is Energy Management System that can save up to 35%* in installed. energy consumption compared to a standard Amana® brand PTAC. Also, take a closer look at the Quiet Series models which feature acoustically engineered materials to help lower operational sound levels. For more information please connect with your local sales representative or visit www.amana-ptac.com Amana is a registered trademark of Maytag Corporation or its related companies and is used under license to Goodman Company, L.P., Houston, TX, USA. All rights reserved. 902638_Goodman.indd 1 26/01/18 7:57 pm Ambiance always creates a better guest experience. Saffire LX Quantum Pixel Mobile Access Ambiance access management software and Saflok RFID locks connect with the mobile lifestyle of discerning guests and the innovative practices of the hospitality industry. Our guest-centric solutions comprise technologies that merge security with convenience to enhance the guest experience while affording properties operational freedom. Whether you are managing one desk or one thousand, Ambiance provides performance, scalability and efficiency to make access in life smart and secure. Visit dormakaba.us/AmbianceExperience 956406_Kaba.indd 1 12/03/19 10:28 PM WE HANDLE PAYMENT PROCESSING SO YOU CAN FOCUS ON YOUR GUESTS For more than 20 years, we’ve specialized in helping you process payments without hidden fees,1 teaser rates or long-term contracts.2 AAHOA members receive preferred rates, a dedicated lodging support team, and experience seamless integration into existing property management systems. TRUST. SIMPLICITY. SECURITY. Find out why more than 10,000 AAHOA members choose Chase as their payment processor. Call 1-800-727-1872 or email [email protected] today to learn more. 1 All applicable fees are listed on the Schedule A. 2 Certain restrictions may apply. Not all businesses may qualify for month-to-month or no long-term contract, such as businesses who: require processing capabilities in multiple currencies, process over $5 million in annual credit/debit card sales or have certain software or connectivity requirements. Qualifying businesses may terminate their contract at any time by providing 30 days’ written notice. Businesses who receive a promotional consideration from Chase may be required to repay all or a pro-rated portion of the value of such promotional consideration if the contract is terminated within the first 24 months. Businesses who do not qualify for the no long-term contract may be subject to additional terms and conditions, including a defined initial term and early termination fees. Talk to a Chase Representative for more details. Businesses are required to complete an application and agree to terms and conditions at the time of enrollment. All businesses are subject to credit approval. Merchant services are provided by Paymentech LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A. ©2019 JPMorgan Chase & Co. All rights reserved. 966082_Chase.indd 1 2019-07-09 9:15 AM August 2019 | todayshotelier.com Today’s Hotelier is the official monthly publication of AAHOA 1100 Abernathy Road, Suite 725 Atlanta, GA 30328 P: (404) 816-5759 [email protected] www.aahoa.com AAHOA STAFF CONTRIBUTORS Toni-Anne Barry Contents Communications & Public Affairs Coordinator Lisa Brown FEATURES Copy Editor DEPARTMENTS Heather Carnes Director, Marketing Peter Clerkin 6 Director, Communications LETTER FROM James Jenkins THE CHAIRWOMAN Senior Vice President Business 16 Development 8 LETTER FROM Rachel Humphrey THE INTERIM Interim President & CEO Law & PRESIDENT & CEO Kati Siconolfi Tourism: Director, State and Local 10 Government Affairs How economic GOVERNMENT Kathryn Stone AFFAIRS Chief of Staff growth impacts law enforcement 40 Today’s Hotelier AAHOA CLUB is published by and visitors to BLUE, PLATINUM & SILVER MEMBERS their area 5950 NW First Place by ADAM WEBB 42 Gainesville, FL 32607 AAHOA @ P: (800) 369-6220 INDUSTRY EVENTS www.naylor.com [email protected] 45 CLASSIFIEDS NAYLOR STAFF CONTRIBUTORS 18 24 Sunny Goel Security slip-ups: Steer Data and hotel security: 50 Design/Layout clear of these 5 hotel Everything you need to ADVERTISERS INDEX Kira Krewson security mistakes know about protecting Sales Manager by AMY BELL your data, your property, Rob Lee Publisher and your business John O’Neil by FAITH HALEH ROBINSON CONNECT Advertising Director Nancy Taylor EMAIL Senior Marketing Specialist COLUMNS [email protected] Geneva Toddy FACEBOOK Managing Editor 12 THE C-SUITE 34 SMALL BUSINESS facebook.com/AAHOAofficial Tracy Venzen The hospitality industry faces Fight for a fair wage: INSTAGRAM Project Coordinator significant risks from card The important role of small AAHOAofficial Chris Zabel fraudsters…but there’s hope business owners LINKEDIN Advertising Associate by LAURA MILLER by ALFREDO ORTIZ AAHOA Opinions expressed are those BY THE NUMBERS OPERATIONS TWITTER of the contributors and do not 27 36 @TodaysHotelier necessarily reflect the policy Operational resilience prepares of AAHOA or Today’s Hotelier 28 ADA hoteliers to win despite market YOUTUBE magazine. Publication of Which of these is not like the conditions youtube.com/AAHOA an article or advertisement others? Service animals, comfort by TODD SABO does not imply approval or animals, pets, and the ADA endorsement by AAHOA. AUGUST 2019 by DAY AL-MOHAMED and CITY SPOTLIGHT today’s August 2019 | todayshotelier.com ©2019 AAHOA, all 38 BRUNA E. PEDRINI Washington D.C. THE OFFICIAL PUBLICATION OF rights reserved. The by ASIF LAKHANI C-SUITE Laura Miller of Chase talks card fraud contents of this publication may not LAW & TOURISM IN THIS ISSUE: 30 FINANCE LAW & TOURISM How economic growth be reproduced in whole or in part impacts police and How do I make the right 44 BACK OF THE HOUSE visitors to their area without the prior written consent HOTELIERTODAY’S financing decisions in order to Schedule a back of the house FEATURE of the publisher. Today’s Hotelier Data and hotel security: Everything you need to know about protecting your data, your achieve financial security? tour in your district! property, and your business (ISSN 24174062), volume 19, issue 8, ADA COMPLIANCE Which of these is not like the AAHOA’S OFFICIAL PUBLICATIONAAHOA’SOFFICIAL others? Service animals, comfort is published monthly by Naylor by RUSHI SHAH by TONI-ANNE BARRY animals, pets, and the ADA PLUS: Operational resilience prepares hoteliers Association Solutions, for AAHOA, to win despite market conditions 1100 Abernathy Road, Suite 725, 32 GUEST EXPERIENCE Atlanta, GA 30328. Periodicals How to discourage loitering at postage paid at Gainesville, Florida, your hotel and at additional mailing offices. by DON KERMATH Postmaster: Send address changes to Today’s Hotelier, 5950 NW First Place, COVER IMAGE: Gainesville, FL 32607. Editorial inquiries: [email protected] F11PHOTO/SHUTTERSTOCK.COM PUBLISHED JULY 2019/AAHOM0819/9922 ❱ Advertising inquiries: John O’Neil, [email protected] TODAYSHOTELIER.COM | AUGUST 2019 | 5 LETTER FROM THE CHAIRWOMAN 2019-2020 AAHOA BOARD OF DIRECTORS AAHOA OFFICERS Jagruti Panwala, CHO Chairwoman Biran Patel Safe employees are Vice Chairman Vinay Patel Treasurer Nishant (Neal) Patel, CHO happy employees Secretary Rachel Humphrey Interim President & CEO JAGRUTI PANWALA DIRECTORS AAHOA Chairwoman (2019-2020) Hitesh (HP) Patel, CHO, CHA Immediate Past Chairman Sanjay M. Patel Alabama Regional Director Going to work each day knowing Girish (Gary) Patel, “ CHO, CHA, CHIA that help is on the way with one quick Arkansas Regional Director Hitesh Patel push of a button allows employees Central Midwest Regional Director Bharat Patel, CHO to feel safer and more secure. Florida Regional Director ” Kapil Patel Georgia Regional Director Nick Zaver OMPREHENSIVE HOTEL provide ESDs for hotel employees. In Gulf Regional Director Sanjay (Sam) Patel safety must include New Jersey, for example, a new regulation Mid Atlantic Regional Director security precautions for stipulates that all hotels with more than Sunil Patel, CHO, CHA, CHIA Mid South Regional Director hotel staff. Employee 100 rooms must give housekeeping staff Akshat Patel safety devices (ESDs) are and other employees who go into guest North Carolina Regional Director Kamalesh (KP) Patel one method that several rooms ESDs to carry at all times beginning North Pacific Regional Director brands have found to be uniquely suc- in January 2020. Similar regulations are Mayur (Mike) Patel, CHO C North Texas Regional Director cessful in both protecting employees and gaining support in various states through- Jayesh R. Patel increasing their feeling of security when out the country, so it is important to take Northeast Regional Director going to work each day.
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