The Secure Hotel Blueprint
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magazine JULY 2017 Vol 17 Issue 07 Pages 72 `50 A MONTHLY ON HOSPITALITY TRADE By DDP Publications The Secure Hotel Blueprint PRESIDENT’S MESSAGE K. Syama Raju Dear fellow members, President, FHRAI ur repeated representations to the The event will witness three days of Union Ministry of Tourism and Union networking, imparting of knowledge, OFinance Ministry Offi cials have borne inspiration, and most importantly, the fruit. The revised Goods and Services Tax celebration of Indian hospitality. The venue (GST) slab on hotel room tariffs effectively of the annual convention, Shangri-La Hotel, widens the tax slab of 18 per cent to tariffs Bengaluru, was launched in September, ranging between `2500 and `7500 instead 2015, with the city's largest accommodation of the previous upper limit of `5000. With this inventory offering 397 rooms and suites. revision, the highest tax rate of 28 per cent is It offers comprehensive meeting and assigned to tariffs of `7500 and above. Along event facilities including a wide range of with the revision in the slabs for room tariffs, customisable fl oor plans and arrangements. the tax rate for air conditioned restaurants, The Grand Ballroom can accommodate up to including restaurants in 5-star hotels, will 900 guests. These versatile spaces are ideal have GST at 18 per cent. All our regional for grand events and celebrations. In addition, associations have been holding seminars on they also have seven other fl exible venues GST to facilitate learning, understanding, or function areas. As you fl ip through the and adherence to the new GST regime. magazine, Andreas Streiber, General Manager, GST for hotels will be charged on the rack Shangri-La Hotel, Bengaluru, reveals more rates or declared rates of hotels, which will about the hotel facilities. have a considerable impact on the hotel industry. According to the notifi cation number Security of life and property is important for 11/2017-Central Tax (Rate) New Delhi, dated the survival of the tourism and hospitality June 28, 2017, “For accommodation in hotels, industry. Any breach of data security is serious inns, guest houses, clubs, campsites or other and can have severe consequences not only commercial places meant for residential or in terms of revenue loss but also for the lodging purposes, the ‘declared tariff’ will be business' reputation and customer’s loyalty. the basis of tax to be levied.” In our cover story, hoteliers share their views on how they are trying to provide a safe and GST for hotels will be The upcoming 52nd Annual FHRAI Convention welcoming environment to their guests. is scheduled to take place between September charged on the rack 14-16, 2017, at Shangri-La Hotel, Bengaluru. Once again, I welcome you all to come to rates or declared The preparation is at full pace under the Bengaluru to be a special part of the FHRAI rates of hotels, leadership of K Nagaraju, Chairman of the 52nd Annual Convention. which will have a Organising Committee. The Convention is considerable impact returning to the Garden City and the Silicon With warm regards, Valley of India after more than two decades. on the hotel industry The theme chosen for this year's convention is K. Syama Raju “Hospitality 2025 – The Future is NOW”. President, FHRAI JULY 2017 COVER STORY 24 FORTIFYING YOUR STAY We delve into the security space of hotels in a bid to understand the latest technologies and trends in the segment and what more can be expected from technology in the future Picture on Cover Hyatt Hotels Corporation 24 COVER STORY 20 NEWS CONTENTS THIS MONTH PRESIDENT’S MESSAGE 03 SECRETARY’S MESSAGE 08 FHRAI DESK 10 NEWS UPDATES 20 PRODUCTS & SERVICES 62 EVENTS 64 APPOINTMENTS 66 FEATURES INTERVIEW 40 CONVENING IN BENGALURU Andreas Streiber, General Manager, Shangri-La Hotel, Bengaluru, talks about the property and their preparations for the 52nd annual FHRAI Convention 40 INTERVIEW SECRETARY GENERAL MARKETING & SALES - DELHI SOUTH Amitabh Devendra - [email protected] Mayank Jain - [email protected] Shradha Kapoor - [email protected] 54 Manager Advertising (+919650399928) Assistant Manager (+918179792492) PUBLISHER Gunjan Sabikhi - [email protected] Dinesh Sharma Business Associate (+919810264368) FHRAI - MARKETING MANAGING EDITOR S.P. Joshi Peden Doma Bhutia - [email protected] Jaspreet Kaur - [email protected] Sales Coordinator (+919650196532) ASSOCIATE EDITOR PRODUCTION MANAGER Kanchan Nath - [email protected] MUMBAI Anil Kharbanda ASSISTANT EDITOR Harshal Ashar - [email protected] Tripti Mehta - [email protected] General Manager (+919619499167) ADVERTISEMENT DESIGNERS Vikas Mandotia CREATIVE DESIGN Priyanshu Wankhade - [email protected] Nitin Kumar Raashi Ajmani Girdhar Manager Advertising (+919619499170) 6 July 2017 I www.fhrai.com I FEATURES OPINION 42 IS MIXED-USE BETTER? Regional Presidents deliberate on the pros and cons of mixed-use development projects and what needs to be kept in mind before venturing into this segment GUEST COLUMN 44 SUSTAINABILITY: KEY DRIVER FOR BUSINESS The importance of sustainability in the operations of hotels and how hotels must 52 F&B continuously update their practices to be in line with these goals INTERVIEW 48 HOTEL 60 F&B DEVELOPMENT PRELUDE Narendra Verma, Principal Consultant, Hospitality Consultants (India), talks about the role of project management in the development of a hotel F&B 52 56 DESTINATION CENTRE COURT We understand the importance of 48 INTERVIEW centrepieces as design elements that are often also functional, adding style and elegance to the setting of a venue DESTINATION 56 ODISHA JUGGERNAUTS UP THE TOURISM LADDER In conversation with Arti Ahuja, Principal Secretary Tourism, Odisha Tourism, on the emergence of the state as a preferred tourist destination F&B 60 FOOD GENIE IN THE BOTTLE Chef Anahita Dhondy talks about her journey and her inspirations 62 PRODUCTS & SERVICES FHRAI All information in the FHRAI Magazine is derived from any form without the permission of the publication in writing. B-82, 8th Floor, Himalaya House sources, which we consider reliable and a sincere effort is The same rule applies when there is a copyright or the article Kasturba Gandhi Marg, New Delhi 110001 made to report accurate information. It is passed on to our is taken from another publication. An exemption is hereby Tel: 91-11-40780780, Fax: +91-11-40780777 readers without any responsibility on our part. The publisher granted for the extracts used for the purpose of fair review, Email: [email protected] regrets that he cannot accept liability for errors and omissions provided two copies of the same publication are sent to us for contained in this publication, however caused. Similarly, our records. Publications reproducing material either in part FHRAI Magazine is printed and published by opinions/views expressed by third parties in abstract and/or or in whole, without permission could face legal action. The Gunjan Sabikhi on behalf of Federation of Hotel and in interviews are not necessarily shared by FHRAI Magazine publisher assumes no responsibility for returning any material Restaurant Association of India and printed at or DDP. However, we wish to advice our readers that one or solicited or unsolicited nor is he responsible for material lost Super Cassettes Industries Ltd., C-85,86,94, Sector-4, more recognised authorities may hold different views than or damaged. Noida, Distt.: Gautam Budh Nagar, U.P.- 201301 and those reported. Material used in this publication is intended This publication is not meant to be an endorsement of any published at Durga Das Publications Pvt. Ltd. 72, Todarmal for information purpose only. Readers are advised to seek specifi c product or services offered. Road, New Delhi - 110 001 specifi c advice before acting on information contained in this The publisher reserves the right to refuse, withdraw, amend or publication which is provided for general use, and may not be otherwise deal with all advertisements without explanation. All Email: [email protected] appropriate for the readers’ particular circumstances. advertisements must comply with the Indian and International Tel : 91-11-23344179 Contents of this publication are copyright. Advertisements Code. The publisher will not be liable for any No part of FHRAI Magazine or any part of the contents thereof damage or loss caused by delayed publication, error or failure This issue of FHRAI Magazine contains 68+4 pages cover may be reproduced, stored in retrieval system or transmitted in of an advertisement to appear. SECRETARY’S MESSAGE Vivek Nair Dear fellow members, Hony. Secretary structure of the policy and make it more The levy of the Goods and Services Tax of 28 comprehensive. Shri Mahesh Sharma, Hon’ble FHRAI per cent and 15 per cent, respectively, has Minister of State (Independent Charge) for come as a body blow to the hotel industry Tourism and Culture, Government of India, at large. For one, the low threshold limit said, “Medical and wellness tourism plays of `7500 is not fathomable; also, there is a major role in overall growth of tourism. confusion if the GST of 18 per cent is on the India offers some very intricate treatments at published rate, as the notification mentions almost one-sixth the cost in comparison to ‘declared tariff’. A clarification is being many countries, has the best professionals, sought on the matter from CBEC. and the most acclaimed paramedical staff. To harness the potential of this segment, we According to the latest monthly data from are going to divide the segment into two STR Global, India’s nationwide occupancy phases. We have asked the members of the increased 5.4 per cent year-on-year to 61.4 Board for suggestions to prepare a draft per cent last month, which marked the Medical Tourism Policy, which will then be highest absolute occupancy level for May reviewed and later released in a matter of in India since 2007.