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Working towards sustainable As a committed regional and urban player, we bring innovative, accessible and sustainable mobility solutions to daily life. 02 — 03 RATP was established 70 years ago in RATP GROUP and the surrounding – and we now work with cities of all sizes in and on 4 continents. They trust us to work with them to meet the complex challenges they face. We bring our operating performance and high-quality 06 — 09 service to help them increase the attractiveness of their YOUR PRIVILEGED PARTNER transport network. We offer them our expertise in mass transit to devise made-to-measure solutions, using the full range of multimodal transport, from to , trains, car sharing and electric bicycle hire. 10 — 15 We draw on our know-how to accelerate energy transition. ENERGISING We integrate our industrial activities into the urban YOUR landscape with an inclusive, responsible and sustainable DEVELOPMENT approach. Our goal is to make the mobility solutions of today and tomorrow available to everyone.

16 — 23 COMBINING TODAY’S FORMS OF MOBILITY

Around the world, 24 — 30 are changing LET’S GO FURTHER TOGETHER and cities are moving forward. We are here, day after day, to support them. Our expertise benefits cities Based on our expertise in urban mobility, we have developed a comprehensive range of expertise RATP Group at a glance to serve cities and their inhabitants.

Urban mobility Infrastructure management Urban services A global player With a core business The French authorities have appointed Service and logistics, real estate, in the Île-de-France region, 8 modes RATP to manage the infrastructure of telecoms, energy and more, our of transport in 12 countries and the and RER lines that we operate. urban expertise goes beyond 5 partnerships in new forms of mobility, RATP has also been appointed mobility. Through our subsidiaries we have unique expertise as technical manager for the RATP Smart Systems, RATP Travel as a multimodal operator through Express network Retail, RATP Real Estate, RATP RATP and RATP Dev. infrastructures. These missions are and RATP Connect, we support the carried out by RATP Infrastructures. smart through its evolution. Present in 16 million journeys 12 countries every day, including across 4 continents 12 million in the Île-de-France region

Meeting regional needs 470 cities and regions 120 transport networks trust RATP Dev worldwide have chosen RATP Smart Systems

A multimodal operator Engineering Investment fund Sponsorship Our engineers are involved in Through our RATP Capital The RATP Group Foundation has been 8 modes of operated defining requirements, design study, Innovation fund, we are developing supporting general interest projects monitoring production and a start- ecosystem to explore in the regions we serve for over twenty acceptance of rolling stock, new areas linked to the smart city years, through four programmes: access infrastructures and urban transport and new forms of mobility. to education, culture, employment and systems, across all modes. energy transition. It notably encourages Metro Urban and Railway Demand-responsive Sightseeing Maritime community projects that integrate buses transport shuttles the challenges of digital development and gender equality. 5 partnerships in new forms of mobility

Over 500 64,000 170,000 km Autonomous Scooters Smart Carpooling Car sharing businesses employees, of fibre optics vehicles car parks in the network’s 79% in France rolled out by underground and 21% RATP Connect stations abroad in Île-de-France

2 3 Transporting The agility more, of tailor-made transporting solutions better In medium-sized cities and less dense areas, made-to-measure solutions are becoming a reality. Cities need to carry increasing flows Technological advances and digital technology of passengers, while ensuring a high mean complementary modes are combined with of safety, and the best possible regularity, high-capacity solutions to create a unique mix, comfort and cleanliness conditions. They specific to each region. Mobility can be adapted to must reconcile this with the need to preserve suit users, regions, lifestyles and local events. quality of life, health and the environment.

n 85% of journeys in n 64% of French smart n By 2050, n 73% of French low-density areas are made cities have launched urban mobility people living in an by car, compared with 3.7% open data initiatives requirements could be of more than by public transport (source: Comité 21) multiplied by 1.9 50,000 inhabitants (source: Cerema, 2019) use public transport (+10 points in 5 years) (source: UTP, 2019)

Regions are now developing in a changing Changing environment to which they must usages adapt with constrained budgets. Digital In a digital world, digital solutions enable gains in quality of service, transformation, management of urban reliability, agility and availability. However, guidance remains density, housing crisis, ... essential. From digital to physical, it is continuity of experience In view of major social, health and that matters and RATP Group takes environmental challenges, more and more particular care in this respect. n More than 1 in n 33% of public cities are committing to . 2 respondents said they transport users were interested in report using new all-in-one mobility apps mobility solutions such as MaaS (Mobility (source: UITP, 2019) as a Service)

Changing cities The urban landscape is changing rapidly. The city is becoming a tightly interconnected network of smart sensors. Industrial sites are becoming “slices of the city”. Plants are returning to the city and the city is breathing better as it decarbonises. Because it is better shared, urban space is more inclusive and more united.

n The cost of congestion n Up to 30% more traffic accounts for 2% to 4% and 10% shorter journey of an urban area’s GDP times by 2030 through (source: McKinsey, 2017) seamless transport services (source: McKinsey, 2019)

4 5 YOUR PRIVILEGED RATP Group is currently one of the only integrated operators with a strong presence throughout the entire smart and sustainable mobility value chain. We meet your challenges by drawing on a wide range of expertise to make cities more liveable and sustainable.

Long-standing partner from upstream studies and of communities consultations with communities to the operation and maintenance We have been supporting the of complex networks, we have transformation of cities for over singular experience: a comprehensive seventy years, with the same view of the lifecycle of a transport commitment everywhere: to help make infrastructure over several decades. cities more liveable. We uphold a general interest mission and public service values with a constant effort New framework, to improve business and financial new impetus performance. We have developed The French Mobility framework law our traditional expertise in the has given a new framework to our Île-de-France region, focusing activities. It allows us to position on the operation, maintenance and ourselves even further as a global engineering of transport networks, partner to help you implement alongside the local transport authority, the best network, the best service Île-de-France Mobilités. Today, because and the best passenger information. we thoroughly understand all modes Within this new framework, we are of transport and the entire value chain, strengthening our presence at your side on all topics: infrastructure management, development of micro-mobilities, energy transition, use of open data for smart mobility, PASSENGER RELATIONS: MaaS solutions, safety, etc. THE HIGHEST QUALITY STANDARDS OUR PRIORITY In France and abroad, the networks operated by the Group On-time performance, information, reception have obtained certifications and labels that enshrine our and assistance, cleanliness: we know that operational excellence. With the five-star EFQM the quality of service provided to passengers (European foundation for quality management) obtained is a key element in the attractiveness of in 2019, line 14 of the Paris metro became the first a public transport service. This is why we high-traffic metro line to achieve this level of excellence. are constantly striving to improve our In France, the PAM 91 networks, which provide performance in this area. In the Île-de-France demand-responsive transport for people with reduced region, we are relying in particular on the mobility in , and have been awarded Mon Client & Moi (My customer & me) st ISO 9001 certification. This is also the case for the initiative to reinvent this relationship, better 1 multimodal transport tram network in , the metro meet our customers’ expectations throughout operator and the tram networks operated in respectively their journey and offer a comprehensive and in the world to have obtained ISO 50001 certification by RATP El Djazaïr and SETRAM, RATP Dev subsidiaries. consistent mobility experience.

6 7 Alliances with the best in the business to meet Welcome to In addition, Urbanopolis, your needs our network of innovation labs, our innovation works with local start-ups, In order to offer the best level of support companies and universities, and expertise to regions, we work with ecosystem from Casablanca to Brest. leading partners, who are renowned With our RATP Capital Innovation Finally, to rapidly industrialise industrial players. We teamed up with investment fund, we are a true the solutions of the future, Poma and Eiffage, for example, to design DESIGNED BY AN business partner for start-ups, with we created our Digital Factory a complete urban cable car solution, INTRAPRENEUR FROM RATP stakes in Cityscoot, the leader in in 2019. Today, over one hundred called “UP”. As France’s railways open GROUP, the AMY app combats self-service scooters, Klaxit, a employees develop products the “smombies” phenomenon, to competition, our subsidiary RATP concerning pedestrians who are so home-to-work carpooling platform, and tools using agile methods for Dev signed a partnership agreement focused on their smartphones they Communauto, a car-sharing service, our businesses and our customers. with in 2019. Getlink is a major no longer pay attention to their and Zenpark, an operator of shared player in mobility infrastructure and surroundings and the dangers car parks. We have set up our eco-friendly transport in , of traffic. Using ultrasound, it sends first start-up accelerator, dedicated an alert to their smartphone to and its commercial brands include warn them of the imminent arrival to the mobility of tomorrow and Eurotunnel and ElecLink. of a tram or . better city living.

INNOVATION: ALWAYS BETTER FOR OUR PASSENGERS In Mantes-la-Jolie (), the Tamy demand-responsive transport service, operated by RATP Dev on behalf of GPS&O COVID-19 and Île-de-France Mobilités, covers ACTING AT YOUR SIDE 30 municipalities and carries nearly 10,000 passengers a year. Tamy teamed up The Group was able to demonstrate its agility to meet regional with start-up company Yuso to become a needs as efficiently as possible during the Covid-19 crisis. During real-time micro-transit platform. Since 2019, lockdown, we reduced but maintained our transport services to ensure all essential workers could travel. In Paris, Brest, , users have been able to book their trips If you don’t have access via smartphone and the website, in addition to mobility, work, training Charleville-Mézières and , we set up transport to the booking service they can access and culture, you are for healthcare personnel. We also stepped up cleaning our stations excluded from society. The by phone and e-mail. and rolling stock by adopting innovative processes such as nebulisation, key to true mobility for all inspired by aeronautical practices. We worked alongside transport therefore lies in a service combining different authorities to support the lifting of lockdown and gradual increase modes of transport and in traffic. We worked in compliance with government directives on providing the public with wearing masks and physical distancing – a world first on a network good information about this service.” as extensive as that of the Île-de-France region – and by raising passengers’ awareness of new responses. Under these circumstances MICHEL NEUGNOT, and for greater peace of mind, we also offered innovative participative Chairman of the Transport Mobility Commission services, such as “passenger density ”, available on the for French Regions, RATP app. Wherever they are on the Île-de-France network, each Vice-President of the Bourgogne-Franche-Comté passenger can now indicate how densely crowded it is on their metro, Region, in charge of transport RER line or tram, for the benefit of other customers.

8 9 YOUR DEVELOPMENT

Does your region need an attractive public transport network and smart, high-performance and safe solutions to meet the growing demand for mobility?

As mass transit experts, we have developed benchmark know-how in high-capacity urban transport in hyper-dense environments, particularly in the field of automated systems for the control and piloting of metros and regional express trains, as well as in the management of high-capacity tram lines. Our engineering, operation and maintenance skills are recognised worldwide. In the Île-de-France region, we operate a network whose density, multimodal character and performance make it unique. Over 7 million daily journeys are registered on the metro and RER suburban lines in regular operation. Our performance on high-capacity metros is unparalleled, with only 85 seconds between 2 automated trains on metro line 14.

460 km Over 70 years’ 60 times automated and experience in automated systems for metro less CO2 emitted by metro/ semi-automated lines by 2024 and RER lines RER/tram than by car

10 11 Taking up the challenge of mass transit

With rapidly growing , AS PART OF THE cities all around the world are having GRAND PARIS to deal with exponential mobility EXPRESS PROJECT, requirements. For , works to extend metro line 14 southwards from the backbone of all efficient Olympiades to transportation systems is the mass Airport are continuing. transit offer. This is our core business, To the north, the in particular through the automated extension from Saint-Lazare to Mairie metro, a smart solution able to de Saint-Ouen, which precisely meet these challenges by will decrease congestion combining high-capacity transport, on metro line 13, safety, adaptability and regularity. will soon be opened. As pioneers in this field, we are able to create and extend 100% fully-automated lines – such as metro line 14 in Paris. We are also one of the few operators in the world An 85-second to have the technical skills needed headway between two automated trains to automate existing lines while on line 14 of the Paris metro during rush hours. maintaining operations during the A train every 80 seconds by 2024. works. In recent years, our teams have successfully automated metro , upgraded and extended metro line 14, and deployed automated piloting on the central section of RER line A. They are now automating metro line 4 while carrying out the work required for its extension to Bagneux, in the southern part of the Île-de-France region.

Contributing to the future of transport in the Île-de-France region AUTOMATING With 200 kilometres of fully-automated will ultimately transport 1 million WHILE MAINTAINING lines and 68 new stations, the Grand passengers every day. Our teams are CONTINUITY Paris Express is now the largest urban in charge of extending the line to After line 1, line 4 is the second project in Europe. What is its goal? the north and south, tripling its length century-old line of the Paris metro To offer an alternative to the car and while guaranteeing its performance to be fully automated without any to ease congestion in the existing with one train every 80 seconds major traffic interruption. This network by facilitating journeys by 2024. We are also working within exceptional project, which is due from one point to another in the a consortium led by our subsidiary for completion in 2022, consists Île-de-France region without going RATP Dev, involving ’s of making train piloting fully through Paris. RATP Group is strongly ComfortDelGro Transit and , automated, which requires committed to this transformation to respond to calls for tenders installing platform doors, upgrading signalling and implementing the alongside key players in the region. for the future lines 16 and 17 of train operation automation system We already manage the maintenance the . and upgrading the rolling stock. and operation of metro line 14, the backbone of the future network that

12 13 Cutting-edge solutions for megacities across the globe We are also rolling out our know-how internationally, particularly serving high-growth megacities facing the need for sustainable mobility. In Saudi Arabia, the Royal Commission for City has awarded the contract to operate and maintain lines 1 and 2 of the city’s metro network (40 stations, over 60 kilometres) to Capital Metro Company, a joint venture between RATP Dev and Saudi Public Transport Company. In order to change mobility practices in a country where the car is king, IN QATAR, A GREENFIELD URBAN NETWORK the objective is to build the city’s first Qatar Rail, the Qatari national public transport operator, has awarded multimodal public transport network RKH Qitarat, a joint venture between RATP Dev, and Hamad from scratch, combining automated Group, the contract to operate and maintain the automated metro metro and buses. The bus network will in Doha, the country’s capital, and the Lusail tram network. The three eventually include nearly 1,000 vehicles fully automated lines, which extend over 75 kilometres and use on 100 routes. communication-based train control technology, were opened in 2019. The Lusail tram network, soon to be commissioned, will extend over 18 kilometres and will include four lines serving a total of 25 stations.

Nearly 89% of passengers say they are satisfied with the service on metro line 14 (source: global perception survey, Île-de-France Mobilités, 2019)

OCTYS SYSTEM. The long-term viability of a metro network depends on the ability to swap out IN SOUTH , components and systems from ON BOARD different manufacturers. We worked with our industry partners to Operated by an RATP Dev subsidiary, Gautrain connects the capital of develop Octys (open control of trains, , , to , the country’s economic heartland, interchangeable and integrated in 40 minutes. With over 67 million passengers carried since 2010, system) to enable this interchangeability. it reflects the Group’s expertise in high-capacity urban rail transport. This is a key element in upgrading The same is true in the Île-de-France region with regional express network semi-automated lines with (RER) line A, the busiest in Europe, carrying over 1.2 million passengers communication-based train control technology drivers. It guarantees every day in complete safety. enhanced safety through continuous speed control and reduces the headway between two trains, thereby increasing the transport offer.

14 15 MOBILITIES Are you looking to optimise your transport network and to create the best possible mobility offer for your region?

As a specialist in made-to-measure solutions, RATP Group is committed to supporting regions, taking into account all their specificities. Our teams are attentive to the needs of transport authorities and decision-makers in order to build the most suitable solutions. Your goal is also ours: to optimise the offer, meeting local needs as efficiently as possible, and improve quality of life for all. To do this, we put our expertise in eight modes of public transport at your service: metro, tram, urban and interurban buses, regional trains, sightseeing, demand-responsive transport, cable car transport and maritime shuttles. Moreover, through our alliances with partners specialising in new forms of mobility, our solutions also include four other modes – autonomous shuttles, electric scooters, carpooling and car sharing – as well as connected car park solutions.

8 modes of public transport operated 5 partnerships in new forms of mobility

Metro Urban and Tram Railway Demand-responsive Sightseeing Maritime Cable car Autonomous Scooters Smart Carpooling Car sharing interurban buses transport shuttles vehicles car parks

16 17 Bus and tram networks, the right scale for urban mobility City dwellers’ behaviour and mobility Mobility requirements are constantly changing: rush hours are lasting longer, and for everyone journeys between multiple poles We believe mobility must be inclusive increasing. The bus and the tram, and enable everyone to travel long-standing modes of transport in city according to their needs, whatever centres, are undergoing a revival and their home neighbourhood, physical provide an effective response. Flexible fitness or age. Pupils and students, and affordable, the bus can be adapted tourists, senior citizens, employees: to various formats, and efficiently and our teams design the most optimally caters to a region’s needs. appropriate solutions for every Today, nearly 15,000 buses run on passenger in close coordination networks operated by RATP Group with elected officials and local around the world. Among them, there stakeholders. For example, demand- is an increasing number of “clean” buses responsive transport can be used (standard electric buses, vehicles that as a substitute for a low-use route run on organic natural vehicle gas, etc.) during off-peak hours or as a local through a proactive innovation policy. alternative in poorly served semi-rural The tram showcases urban modernity, areas. It also meets the transport combining high-capacity transport needs of companies. with high technology and sustainable mobility. And in its wake, it is driving an urban regeneration of the neighbourhoods it serves. In France, we operate 8 tram lines in the Île-de-France region as well as the Angers, Brest and 15 reconfigured Valenciennes networks. bus routes Since January 2020, the Saint- MAT network, operated by RATP Dev, has been redesigned, in particular to provide better access to leisure areas. The result is an increased commercial offer, more frequent, more direct, faster, more connected buses and more services for passengers.

CABLE CARS, A SOLUTION FOR THE FUTURE Urban cable car systems – low-carbon, IN , CATER competitive and slotting seamlessly TO RESIDENTS’ NEEDS AS FULLY AS POSSIBLE into existing transport networks – offer a high-performance solution to current Following a survey of 3,000 inhabitants, RATP Dev designed the overhaul of the Lorient network to cater to their needs as closely as possible and implemented challenges. Needing very little ground it for Lorient Agglomération. For example, 4 high-frequency routes were created. space, they enable a new way to share In addition, the numbering of the routes has been revised for greater simplicity public space and facilitate crossing natural and the time ranges have been adjusted to avoid confusion with evening, Sunday obstacles. The Group already operates and weekday routes. Since 2018, RATP Dev operates the CTRL network, which several such solutions. And to go even serves over 200,000 inhabitants in 25 municipalities. It operates 34 regular further, we have joined forces with two bus routes in an urban zone, 11 interurban routes, 4 maritime shuttles including leaders, Poma and Eiffage, to develop UP, the Ar Vag Tredan boat – the world’s first electric ferry powered entirely by an innovative solution capable of –, 126 school routes, 10 on-demand routes and a transport transporting up to 4,500 passengers service for people with reduced mobility. During the Lorient Inter-Celtic Festival, per hour. the network also offers 21 routes specially dedicated to the event.

n 20 millions n 80% of public passengers use the CTRL transport users are network every year subscribers

18 19 AND ITS TRAM, A BREATH OF FRESH AIR RATP Dev has been working with Florence City Council since 2005, helping to transform the city’s mobility strategy. This partnership is strong and lasting, as illustrated by the recent extension of line T1 and the opening of line T2. In this city of 400,000 inhabitants, one of the world’s leading tourist destinations, the new tram system has been a genuine game-changer. It has Energising the region Our leadership loosened the grip of congestion, especially in the historic centre with its narrow streets. The change benefits local residents and visitors alike, who As structuring and sustainable in the cities of Algiers, , Sidi bus networks in many cities in on trams now travel to of the city by tram from the peripheral car parks where elements, transport networks Bel Abbès, Constantine, Sétif and France. Urban, interurban, tourist buses are parked. It is now used by 35 million passengers every year. generate urban transformations. Ouargla has contributed to improving and for schools: this mode adapts Over the last twenty years or so, city dwellers’ quality of life and to very diverse environments with n 575 million journeys 50,000 tonnes of CO2 avoided the tram has made a remarkable local economic development. RATP great flexibility. Today, one of our per year on Group-operated in Florence over a decade since comeback in French cities. In Dev has recruited and trained more priorities is to support communities tram lines the modal shift from car to tram the Île-de-France region, its growth than 3,000 employees to operate such as Orléans, and Angers has made it possible to complete these lines, and opened a railway in their energy transition to “clean” and expand the network, facilitating training institute in Algiers, buses running on electricity or NGV A network that has suburb-to-suburb travel in particular. equipped with a new driving and hybrid buses. tripled In Angers and Valenciennes, simulator. A high-quality bus in the Île-de-France region it connects neighbourhoods and service has also had a major impact since 2013 facilities and harmoniously shares on traffic flow, the emergence urban space with pedestrians of new behaviours and the city’s and cyclists. In Algeria, its arrival attractiveness. RATP Dev operates 25 lines operated worldwide, i.e. 375 km of track

20 21 Betting on new forms of mobility Carpooling, car sharing and As a pioneer in the field, RATP Group autonomous shuttles: digital has already carried out several technology means new forms of trials in Paris, Boulogne-sur-Mer mobility, enabling increasingly and Austin (). In 2019, following personalised solutions for regions a call for proposals from the and cities with very different profiles. French environment and energy They supplement the network of management agency (Agence conventional modes of transport to de l’environnement et de la maîtrise As the new contract has de l’énergie - Ademe), RATP Group been granted to RATP Dev cover the last mile or to support for eight and a half years, events. Demand-responsive transport was awarded three new trials in the we wanted to ‘mark the for people with reduced mobility Île-de-France region. In , occasion’, to make Brest or for the general public offers real where three shuttles have been a cycling area, a green area, agility. In , RATP Dev teamed in operation since 2017, a new phase exemplary in terms of new forms of mobility. up with MOIA, the mobility services will enable us to go even further RATP Dev understood these company of the Volkswagen group, in providing a soft mobility solution specifications very well. to trial a flexible minibus service that from the metro to this major Parisian It is a global discussion. can be booked using a smartphone. park. In 2021, on-demand autonomous We don’t consider each shuttles will be offered to healthcare network separately, all modes In France, in Mantes-la-Jolie, Tamy are taken into account: offers a similar service developed staff serving the Pitié-Salpêtrière walking, tram, bus, with start-up company Yuso. hospital complex. A route connecting urban cable car, bicycle... Autonomous vehicles are also a Austerlitz and Bercy stations will and made available promising avenue for the future. also be established. through a MaaS type app.” YOHANN NÉDÉLEC, Vice-President of Transport for Brest

Welcome to the MaaS era Planning trips, booking them and paying Dev’s creation of a new network with for them, regardless of the mode of 1,000 buses. We are pioneers in the transport chosen? Our teams, in implementation of MaaS solutions, particular those from our subsidiary which provide passengers with access to RATP Smart Systems, are developing all modes of transport in a given area innovative ticketing solutions. They are on their smartphones. Our solutions behind the first contactless smart cards are integrated into the MaaS apps in Île-de-France and are constantly in Annemasse and Angers. They will optimising the offer on existing soon be available for the Brest public The French Mobility framework law facilitates networks. They have developed mobile transport network. In the Paris region, the collection and apps that allow passengers to buy their RATP is conducting a trial with analysis of anonymised tickets directly from their smartphone in Île-de-France Mobilités to test the MaaX data that will allow , La Roche-sur-Yon and Épernay. (Mobility as an eXperience) app. a more detailed understanding of flows Other technologies for selling electronic The 2,000 volunteer testers can access and behaviours in a given transport tickets have been rolled out in around 20 different modes of transport, area. We will be able to Bourges, Charleville-Mézières, Lorient, including RATP and SNCF public SILENCE AND FLUIDITY ON TWO-WHEEL VEHICLES better adjust the service Shared two-wheel vehicle services – electric scooters Brest, Saint-Malo and Boulogne-sur-Mer transport options, but also electric and encourage users as well. Our teams are also involved in scooters, car sharing, dockless or self-service bicycles – are a response to growing demand to get away from car use from city dwellers for “door-to-door” solutions without giving them access to greenfield projects, such as in Saudi self-service bicycles, kick scooters, noise pollution. Supported by RATP Capital Innovation, other modes of transport.” Arabia, where they are setting up ticket from our partners (Cityscoot, Cityscoot has already served 180,000 users since its launch vending machines to support RATP Communauto) or other operators. in Paris. The start-up is also present in 15 Île-de-France JEAN-MARC ZULESI, municipalities, such as and , as well member of Parliament for the as in , and . Bouches-du-Rhône department

22 23 FURTHER TOGETHER

Revitalising the , densifying without suffocating, developing passengers’ enjoyment of a chosen form of environmentally-friendly mobility: are these subjects at the forefront of your concerns?

We have always supported cities in their an energy transition programme, evolution with solutions that involve and are putting this commitment to technological innovation, but that’s not work for regions and their sustainable all. We are convinced that collective development goals. Because we believe intelligence is born within the regions in inclusive, supportive mobility that themselves. We are thus participating respects the city and its inhabitants, in this movement with local we are developing innovative, useful decision-makers, as well as new players services that are accessible to everyone. in the sharing economy, the social and Our attentive and open approach to supportive economy and the digital innovation is built in conjunction with sector. We are strongly committed to a rich ecosystem of start-ups.

-50% 1st 1st 6 This is the 2025 fully electric 9-seater network in the start-ups target for vehicle to transport people world whose supported greenhouse gas with reduced mobility, stations are fully by the emissions per developed by RATP Dev equipped with Group’s new passenger and in conjunction with LEDs in the accelerator per kilometre, vehicle manufacturer Île-de-France compared to 2015 and builder Gruau region

24 25 Take up the challenge of urban transformation City centre densification together with user and function diversity development are major issues for municipalities and By providing the region communities. In Paris, in partnership with a full fleet of clean with the city, we are carrying out an vehicles for densely ambitious real estate policy to upgrade populated areas (Paris, suburban , our industrial heritage. After renovation, and large regional urban the Jourdan-Corentin-Issoire workshops, communities), we want in the 14th arrondissement, have to make the Île-de-France become a real neighbourhood, region a metropolis that integrating housing, public services, is both attractive and hanging gardens and . environmentally friendly. Another metamorphosis is that of the This is an important step Vaugirard workshops. This site will soon in making Paris and the be the location of a mixed programme Île-de-France region a global benchmark for very superimposing metro maintenance low-carbon urban road workshops, housing and a day care public transport by 2025.” centre, around a newly created track. That is part of how we are contributing VALÉRIE PÉCRESSE, to the City of Paris’ “Housing for All” President of the Île-de-France Region, pact, with a commitment to build President of Île-de-,000 housing units, half of which will Mobilités be social housing, by 2024.

4 hectares of green roofs, 1/3 of which are used for urban agriculture, on Group sites. By upgrading its industrial heritage, the Group is working towards the target set by Paris City Council to create 100 hectares of green roofs and walls, including 30 hectares dedicated to urban agriculture by 2020.

IN ORLÉANS, Decarbonising the city A BEAUTIFUL AMBITION Mobility must have a 100% positive across all our activities in the applies at international and regional Orléans Métropole has decided to convert impact on inhabitants’ quality of Île-de-France region. In support of levels. In London, the Shepherd’s its TAO network, the local public transport, life. We therefore do everything communities’ carbon neutrality Bush depot is home to the buses on to electric by 2030. The project, known as possible to limit our environmental objectives, we are also accelerating the fully electric routes operated “e-bus”, involves major restructuring work footprint. By 2025, we have set the decarbonisation of the modes by RATP Dev in the British capital. at two existing bus depots and creating a ourselves an overall objective of of transport we operate. In the In Bourges, France, nearly half of brand-new third depot, installing charging a 50% reduction in greenhouse gas Île-de-France region, RATP has the buses in the AggloBus network stations and purchasing over 200 buses. The emissions per passenger and per committed to the Bus2025 plan operated by RATP Group now run kilometre travelled, compared to with Île-de-France Mobilités, for an on natural gas. city has chosen to call on the expertise of 2015. That’s why we are proud to be energy transition of bus depots in our subsidiary RATP Real Estate and Systra the first operator in the world to Paris to accommodate electric-, (a joint subsidiary of the Group and SNCF) obtain ISO 50001 certification for bio-NGV- or hybrid-powered buses. to provide technical, legal and financial energy performance management This responsible approach also support in these technically complex areas.

26 27 A partner of regions’ life We have developed a close relationship -LENS : with the regions where we are involved in their everyday activity. Fully integrated INCLUSION THROUGH CULTURE into local life, our networks are involved The RATP Group Foundation has teamed up in major cultural and sporting events. with the Louvre-Lens and provides As a partner of the Printemps de Bourges financial support for a programme which covers festival since 2010, we provide the cities of , Lens and Valenciennes, festivalgoers with free shuttles. We do the where RATP Dev operates the Transvilles network. same for à spectators. In Lorient, the boats and buses operated by In partnership with the local mission in Denain, CTRL, an RATP Dev subsidiary, facilitate the Louvre-Lens museum launched a project access to the events of the Inter-Celtic in 2019 to support some fifteen disadvantaged Festival. But we are also at your side to young people. The goal is to enable them meet major societal challenges. For over to move towards social and professional twenty years, the RATP Group Foundation reintegration through the exploration of has supported inclusive general interest projects in the heart of the regions. Our a museum, while encouraging their autonomy “Trajets d’avenir” (Routes of the future) and mobility. In Valenciennes, volunteering programme, for example, enables Transvilles employees lead visits to the tram deserving students experiencing difficult network workshops, introducing young people personal situations to continue their to transport-related jobs or helping them to better studies in fields of excellence, with the deal with all forms of mobility. active support of Group employees as mentors. In the Île-de-France region, we have been supporting local actions regarding ecological transition since 2018, such as Les explorateurs de l’eau ( explorers), a challenge from the Teragir association for 8-14-year-olds, and the Linkee association, which fights against food waste. We are also working for digital inclusion, by supporting the Hackeuses, a programme of remobilisation and guidance to self-censorship among women by training them in digital professions, as well as the “Coding Bus”, which has criss-crossed the roads of France to introduce schoolchildren in priority education areas to programming.

RATP HAS BEEN RUNNING RECUEIL SOCIAL 28% of people 71% Over 80,000 in vocational integration of homeless people beneficiaries of RATP Group (SOCIAL OUTREACH) leave their jobs or training were guided towards Foundation projects in 2019 SINCE 1994, for mobility reasons shelters in 2019 a scheme to assist homeless (source: Laboratoire de la mobilité inclusive) people on its network. RATP also provides health and social care for drug addicts, in coordination with the Paris Prefecture and specialised associations.

28 29 RATP GROUP BRANDS

Urban mobility Urban services

The progress made for people with disabilities benefits all members of society.” Infrastructure MARIE-CHRISTINE RAOULT, management head of RATP’s accessibility

Promoting mobility for all We consider all passengers having (welcome, support and accessibility) access to mobility to be a priority. and Cap’Handéo mobility service We therefore pay particular attention labels. In the same spirit, we have Investment to the elderly, people with reduced created Ateliers mobilité® (Mobility fund mobility and people with disabilities. workshops) in conjunction with In the Île-de-France region, RATP partner structures to help socially is adapting its networks to improve and economically vulnerable people accessibility (specific equipment, become familiar with the various adapted signage, etc.) in conjunction networks and easily manage their with associations for disabled people journeys. Moreover, the Group Sponsorship and senior citizens. We also train offers demand-responsive public our teams to provide the best possible transport for disabled people in care for people with specific needs, the Île-de-France region as well as in particular through the S3A in several other regions.

In 2019, more than 3,000 The E-TPMR, the very people took part in an first electric vehicle for RATP Atelier mobilité® people with reduced (Mobility workshop). mobility, was developed as part of a partnership between RATP Dev and the vehicle manufacturer and builder Gruau. It can fit three .

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Design, creation, development: PARIS Photo credits: Agence Félicité, RATP Group Foundation, RATP Group (Bruno Marguerite, Jean-François Mauboussin, Denis Sutton, Eric Touzé), Gaëlle Le Boulicaut, Getty Images (Marina Da, Mohamed Noureldin / EyeEm, Venuestock), M. Joly. Translation: ADT ratpgroup.com

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