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Working towards sustainable cities As a committed regional and urban player, we bring innovative, accessible and sustainable mobility solutions to daily life. 02 — 03 RATP was established 70 years ago in Paris RATP GROUP and the surrounding region – and we now work with cities of all sizes in France and on 4 continents. They trust us to work with them to meet the complex challenges they face. We bring our operating performance and high-quality 06 — 09 service to help them increase the attractiveness of their YOUR PRIVILEGED PARTNER transport network. We offer them our expertise in mass transit to devise made-to-measure solutions, using the full range of multimodal transport, from buses to trams, trains, car sharing and electric bicycle hire. 10 — 15 We draw on our know-how to accelerate energy transition. ENERGISING We integrate our industrial activities into the urban YOUR landscape with an inclusive, responsible and sustainable DEVELOPMENT approach. Our goal is to make the mobility solutions of today and tomorrow available to everyone. 16 — 23 COMBINING TODAY’S FORMS OF MOBILITY Around the world, 24 — 30 regions are changing LET’S GO FURTHER TOGETHER and cities are moving forward. We are here, day after day, to support them. Our expertise benefits cities Based on our expertise in urban mobility, we have developed a comprehensive range of expertise RATP Group at a glance to serve cities and their inhabitants. Urban mobility Infrastructure management Urban services A global player With a core business The French authorities have appointed Service and logistics, real estate, in the Île-de-France region, 8 modes RATP to manage the infrastructure of telecoms, energy and more, our of transport in 12 countries and the metro and RER lines that we operate. urban expertise goes beyond 5 partnerships in new forms of mobility, RATP has also been appointed mobility. Through our subsidiaries we have unique expertise as technical manager for the future RATP Smart Systems, RATP Travel as a multimodal operator through Grand Paris Express network Retail, RATP Real Estate, RATP Habitat RATP and RATP Dev. infrastructures. These missions are and RATP Connect, we support the carried out by RATP Infrastructures. smart city through its evolution. Present in 16 million journeys 12 countries every day, including across 4 continents 12 million in the Île-de-France region Meeting regional needs 470 cities and regions 120 transport networks trust RATP Dev worldwide have chosen RATP Smart Systems A multimodal operator Engineering Investment fund Sponsorship Our engineers are involved in Through our RATP Capital The RATP Group Foundation has been 8 modes of public transport operated defining requirements, design study, Innovation fund, we are developing supporting general interest projects monitoring production and a start-up ecosystem to explore in the regions we serve for over twenty acceptance of rolling stock, new areas linked to the smart city years, through four programmes: access infrastructures and urban transport and new forms of mobility. to education, culture, employment and systems, across all modes. energy transition. It notably encourages Metro Urban and Tram Railway Demand-responsive Sightseeing Maritime Cable car community projects that integrate interurban buses transport shuttles the challenges of digital development and gender equality. 5 partnerships in new forms of mobility Over 500 64,000 170,000 km Autonomous Scooters Smart Carpooling Car sharing businesses employees, of fibre optics vehicles car parks in the network’s 79% in France rolled out by underground and 21% RATP Connect stations abroad in Île-de-France 2 3 Transporting The agility more, of tailor-made transporting solutions better In medium-sized cities and less dense areas, made-to-measure solutions are becoming a reality. Cities need to carry increasing flows Technological advances and digital technology of passengers, while ensuring a high level mean complementary modes are combined with of safety, and the best possible regularity, high-capacity solutions to create a unique mix, comfort and cleanliness conditions. They specific to each region. Mobility can be adapted to must reconcile this with the need to preserve suit users, regions, lifestyles and local events. quality of life, health and the environment. n 85% of journeys in n 64% of French smart n By 2050, n 73% of French low-density areas are made cities have launched urban mobility people living in an by car, compared with 3.7% open data initiatives requirements could be urban area of more than by public transport (source: Comité 21) multiplied by 1.9 50,000 inhabitants (source: Cerema, 2019) use public transport (+10 points in 5 years) (source: UTP, 2019) Regions are now developing in a changing Changing environment to which they must usages adapt with constrained budgets. Digital In a digital world, digital solutions enable gains in quality of service, transformation, management of urban reliability, agility and availability. However, guidance remains density, housing crisis, traffic congestion... essential. From digital to physical, it is continuity of experience In view of major social, health and that matters and RATP Group takes environmental challenges, more and more particular care in this respect. n More than 1 in n 33% of public cities are committing to carbon neutrality. 2 respondents said they transport users were interested in report using new all-in-one mobility apps mobility solutions such as MaaS (Mobility (source: UITP, 2019) as a Service) Changing cities The urban landscape is changing rapidly. The city is becoming a tightly interconnected network of smart sensors. Industrial sites are becoming “slices of the city”. Plants are returning to the city and the city is breathing better as it decarbonises. Because it is better shared, urban space is more inclusive and more united. n The cost of congestion n Up to 30% more traffic accounts for 2% to 4% and 10% shorter journey of an urban area’s GDP times by 2030 through (source: McKinsey, 2017) seamless transport services (source: McKinsey, 2019) 4 5 YOUR PRIVILEGED RATP Group is currently one of the only integrated operators with a strong presence throughout the entire smart and sustainable mobility value chain. We meet your challenges by drawing on a wide range of expertise to make cities more liveable and sustainable. Long-standing partner from upstream studies and of communities consultations with communities to the operation and maintenance We have been supporting the of complex networks, we have transformation of cities for over singular experience: a comprehensive seventy years, with the same view of the lifecycle of a transport commitment everywhere: to help make infrastructure over several decades. cities more liveable. We uphold a general interest mission and public service values with a constant effort New framework, to improve business and financial new impetus performance. We have developed The French Mobility framework law our traditional expertise in the has given a new framework to our Île-de-France region, focusing activities. It allows us to position on the operation, maintenance and ourselves even further as a global engineering of transport networks, partner to help you implement alongside the local transport authority, the best network, the best service Île-de-France Mobilités. Today, because and the best passenger information. we thoroughly understand all modes Within this new framework, we are of transport and the entire value chain, strengthening our presence at your side on all topics: infrastructure management, development of micro-mobilities, energy transition, use of open data for smart mobility, PASSENGER RELATIONS: MaaS solutions, safety, etc. THE HIGHEST QUALITY STANDARDS OUR PRIORITY In France and abroad, the networks operated by the Group On-time performance, information, reception have obtained certifications and labels that enshrine our and assistance, cleanliness: we know that operational excellence. With the five-star EFQM the quality of service provided to passengers (European foundation for quality management) obtained is a key element in the attractiveness of in 2019, line 14 of the Paris metro became the first a public transport service. This is why we high-traffic metro line to achieve this level of excellence. are constantly striving to improve our In France, the PAM 91 networks, which provide performance in this area. In the Île-de-France demand-responsive transport for people with reduced region, we are relying in particular on the mobility in Essonne, and OrlyVal have been awarded Mon Client & Moi (My customer & me) st ISO 9001 certification. This is also the case for the initiative to reinvent this relationship, better 1 multimodal transport Casablanca tram network in Morocco, the Algiers metro meet our customers’ expectations throughout operator and the tram networks operated in Algeria respectively their journey and offer a comprehensive and in the world to have obtained ISO 50001 certification by RATP El Djazaïr and SETRAM, RATP Dev subsidiaries. consistent mobility experience. 6 7 Alliances with the best in the business to meet Welcome to In addition, Urbanopolis, your needs our network of innovation labs, our innovation works with local start-ups, In order to offer the best level of support companies and universities, and expertise to regions, we work with ecosystem from Casablanca to Brest. leading partners, who are renowned With our RATP Capital Innovation Finally, to rapidly industrialise industrial