VINCI RAILWAYS – 2018 ATLAS HORIZONS YOUR OPENING ATLAS Contents

Editorial 1 The year at a glance 2 Interview with the CEO 4 An integrated operator model 6

Tours- 8 Operating the line 10 A large-scale commitment 16 Ensuring traffic safety 22 Looking to the future 28

Lyon 34 Rhônexpress reaches the 10 million passenger milestone 36 Innovating to enhance the passenger experience 42 Mainland 48 Managing and maintaining railway telecommunications 50

Martinique 56 Caraibus, daily transport 58 Editorial VINCI Railways played a major role in French rail transport in 2018, enabling business and leisure passengers alike to travel at high speed between Tours and Bordeaux and reach ’s airport from its city centre in record time and the utmost comfort. VINCI Railways currently operates across France; through the SYNERAIL subsidiary, it manages the GSM-Rail telecommunications system on the high-speed and regional express rail networks, covering a total of 16,000 km of track across the country. VINCI Railways also maintains reserved lane on a daily basis in Martinique. Everywhere, we commit to meticulously and sustainably managing public infrastructure and participating in the development of the regions where we operate. Read on to find out more about our projects.

1 The year at a glance For VINCI Railways, 2018 was a year of consolidation – including that of the South Europe Atlantic High‑Speed Line (SEA HSL) between Tours and Bordeaux, whose commercial success enabled us to finalise one of the largest refinancing operations in Europe. The entire 16,000-km GSM-Rail network, managed by SYNERAIL, is operational and, in Martinique, passengers have started using the island’s first (BRT) system. In the six French departments crossed by the Tours-Bordeaux high‑speed line, VINCI Railways is also demonstrating its environmental expertise; the large‑scale measures we took to develop biodiversity are producing their first results.

A DYNAMIC BUSINESS A PIONEERING SPIRIT

€303.9 million The 1st The 1st 2018 revenue under private HSL operator city centre to airport management in France shuttle in France

MAJOR INVESTMENTS A TEAM OF PROFESSIONALS €7,102 million 564 CAPEX employees with complementary areas of expertise(1)

SEA HSL (LISEA) High-speed rail 49.9%

6,395

GSM-Rail (SYNERAIL) 557

Rhônexpress 70 (excluding rolling stock) Technology and IT systems Urban mobility 80 Caraibus 29.4% 20.7%

2 VINCI Railways – Atlas 20 million 20,000 10 million passengers used passengers use the passengers on the the SEA HSL in 2018 transport system managed Rhônexpress since by Caraibus every month it went into service

A RESPONSIBLE OPERATOR €4 million 1.44 tonnes Zero allocated to support of plastic recycled plant protection 105 projects by through a partnership products used the LISEA Biodiversity with the Yoyo startup to manage vegetation foundation on the SEA HSL

Over 3,000 ha Green Bonds 30x of land set aside for Label awarded for the less pollution produced environmental offsetting, out of refinancing of LISEA(2) by travelling in the the final objective of 3,800 ha by the independent rating Rhônexpress than by car agency Vigeo Eiris

A CULTURE OF PERFORMANCE

92% 95% 99.9% passenger satisfaction regularity on the SEA HSL availability rate rate on the Rhônexpress for SYNERAIL equipment

(1) Including the main partners involved in operating and maintaining these projects. (2) Fixed rate tranches, €0.9 billion out of a total of €2.2 billion.

3 Interview with the CEO Christophe Pélissié du Rausas, Executive Vice President of VINCI Concessions CEO of VINCI Railways

In France, VINCI Railways operates a high‑speed line, a light railway and a rail telecommunications network across 16,000 km of track, as well as maintaining the infrastructure of a reserved lane public transport system. What does this extremely diverse network of activities have in common? This portfolio, which VINCI Railways has built up since 2010 by winning competitive bids, demonstrates our ability to support all requirements in terms of public transport, particularly rail. We help SNCF Réseau ensure the safety of its train traffic, with GSM-Rail; develop efficient and effective transport, with the Tours-Bordeaux high speed line; boost cities’ economic growth and appeal, such as in Lyon with the Rhônexpress; and expand daily public transport services, such as in Martinique. In all of these projects, we brought together the VINCI Group’s significant investment “Our portfolio capacity and our highly developed understanding of the technical issues that come with managing complex infrastructure over the long term. The other constant of our demonstrates our ability portfolio is that we everywhere demonstrate our rigorous management of public services. We guarantee to ring fence to support all requirements public infrastructure budgets for our clients (our concession in terms of public grantors) for up to 20, 30 or even 50 years. With the launch of the Tours-Bordeaux HSL, VINCI transport, particularly rail.” Railways became a leading railway operator in France. What can you say about the performance of the line, after a year and a half of operation? It is, first of all, a commercial success. With over 20 million passengers in 2018, -Bordeaux has become the busiest railway line in France after Paris-Lyon and Paris-. This success attests the need for this HSL, from a socioeconomic standpoint, for the regions along the route. And its positive impact on regional transport shows that setting major projects and day-to-day means of transport against each other is a mistake. Anticipating connections – as we did with SEA HSL – creates complementarity, strengthening both. Our current role of maintaining and operating this HSL is also very rewarding because, over the first eighteen months of operation we, along with LISEA and MESEA, met all of our contractual performance targets agreed with the concession grantor SNCF Réseau – for example, reducing the number of incidents and length of response times as much as possible. Much of the traffic flowing between Tours and Bordeaux actually recovers lost time from prior delays. Beyond technical requirements, the concession model encourages VINCI Railways to be proactive in growing the line’s commercial traffic, particularly as regards prospecting for new operators. The arrival in summer 2019 of the Brussels-Bordeaux route and the plan for a future London-Bordeaux connection reflect the potential for developing this high speed line.

4 VINCI Railways – Atlas You are also introducing many innovative measures throughout your networks. “Part of our role is helping Yes. As a business that has only recently entered the rail sector, we need to achieve a certain level of economic passengers optimise their performance, and we of course have new ideas – particularly in terms of maintenance equipment and predictive tools to trips and overall travel assess infrastructure conditions. These innovations actually benefit everyone in the sector and help maintain rail transport’s experience through digital competitiveness. We also aim to encourage the current shift towards digitisation, in order to improve maintenance technology.” and better take into account the needs of our end users, passengers. Even though our main role is that of an industrial investor working to help concession grantors, our actions are part of a broader approach to the evolution of mobility. This evolution will be increasingly taken into account, through the combination of various modes of transport. With this in mind, and as we are doing in our air and road networks, we think part of our role is helping passengers optimise their trips and overall travel experience through digital technology. That is why Rhônexpress and LISEA support innovative startups. In Bordeaux, for example, through the LISEA Carbon foundation and a partnership with the university, we are accelerating the rollout of low-carbon transport solutions for passengers to reach their end destinations. And on the Rhônexpress shuttle service, we have developed partnerships with startups to set up systems that provide real time information for travellers on board.

What’s next for the development of VINCI Railways? Our portfolio’s growth obviously depends on the opportunities that present themselves to us. One market that we are looking at closely is urban and peri-urban tramways. The French State has not yet made a decision regarding the future of the country’s secondary railway lines, but I think private players provide a viable solution to the issue of maintaining these low traffic lines in optimal safety conditions. b

5 An integrated operator model With its integrated operator model, VINCI Railways provides public authorities with long-term visibility in the development of public transport projects, particularly in the rail sector. Over twenty, thirty or fifty years, we guarantee the meticulous management of schedules, budgets and safety, making a serious commitment to ensure the level of quality and service that passengers are right to expect from modern transport infrastructure.

FINANCING DESIGN AND CONSTRUCTION

VINCI Railways’ first commitment is bringing transport One of VINCI Railways’ strengths is its forecasting abilities. projects to fruition. Thanks to the VINCI Group’s significant In our role as an industrial investor, and thanks to the capacity for investment, we can finance infrastructure Group’s diverse areas of expertise, we combine a highly throughout its entire concession or partnership contract. developed understanding of all of the technical, human, We raise funds for design and construction and plan financial and environmental issues associated with the budgets required, year after year, for operation and managing complex infrastructure over the long term. That maintenance. This rigorous management allows us to not is how we can make the right choices, right from the design only ring fence the initial budget during our involvement, phase, to optimise investments over a project’s entire but also win over the trust of our financial partners. That life cycle. We also aim to limit our impact on the natural is how we were able, in December 2018, to successfully environment by taking a long-term view. LISEA now plays refinance the commercial debt of LISEA, the concession a major role in the protection of biodiversity in the Nouvelle- holder of the Tours-Bordeaux HSL, in which VINCI Railways Aquitaine region, thanks to the actions that have been holds a €2.2 billion stake. defined and implemented as part of a particularly ambitious environmental offsetting programme.

6 VINCI Railways – Atlas OPERATION COMPREHENSIVE AND MAINTENANCE EXPERTISE

Our commitment to performance forms the foundation VINCI Railways has developed extensive expertise in order of our model for operations and maintenance, whether to assist public authorities with all their transport needs, in ensuring traffic safety, meeting our contractual and particularly in the rail sector: upgrading existing networks, operational responsibilities, ensuring the long‑term future building and operating high‑speed lines and running daily of our environmental and social actions, boosting traffic urban and peri‑urban transport. We undertake to go beyond or offering new commercial prospects for infrastructure. For our contractual obligations and make a positive contribution example, our maintenance operations are planned in advance to the regions where we operate and all of their stakeholders to cover the entire life cycles of our contracts, giving us and passengers. To do so, we roll out specific solutions for each enough time to optimise costs and guarantee an optimal project. For example, we have been working in partnership with standard of service. We aim to return the infrastructure to startups and travel industry stakeholders to further enhance the concession grantor in proper and lasting working order at the Rhônexpress passenger experience. To reinforce the the end of the concession. In order to uphold these standards, positive impact of the Tours-Bordeaux HSL, concession holder we invest in technological innovations, particularly bespoke LISEA set up two corporate foundations and a charitable maintenance equipment and predictive tools, which boost the fund with a total budget of €12 million, which support local performance of the entire public transport sector. sustainable, community‑focused development projects.

7 Tours- Bordeaux Operating the line 10 A large‑scale commitment 16 Ensuring traffic safety 22 The future 28

8 VINCI Railways – Atlas London Tours-Bordeaux SEA HSL Other high-speed lines Standard railway lines Other railway lines Lille Brussels

Paris

Tours Saint-Pierre-des-Corps

Poitiers Niort La Rochelle

Royan Cognac Lyon Angoulême

Bordeaux Libourne Arcachon

Agen Montauban

Hendaye Pau Tarbes Bilbao Lourdes

Barcelona

2018 focus Key figures

REFINANCING INTERIM REVIEW CARBON FOOTPRINT LISEA, concession holder of After one year of operation, The project’s carbon the SEA Tours-Bordeaux HSL, the SEA HSL has had a positive footprint is 26% lower than refinanced its €2.2 billion impact on the regions through estimated by the public 340 km commercial debt in December which it passes, according enquiry carried out in 2005, of new track, including in one of the largest operations to the LOTI (French law on according to the LOTI interim 38 km of connections of this type in Europe in 2018. guidelines for national transport) review. Thanks to modal shift, (1) The refinancing operation interim review of the SEA HSL. the CO2 emissions generated confirmed the appeal The review was conducted by the SEA HSL’s construction of the infrastructure sector, in 2018, based on the work (2011‑2017) will be offset in the commercial success of the of the LISEA Socioeconomic eleven years, i.e. in 2028. 20 million passengers SEA HSL and the recognition Observatory, and presented of the social and environmental in February 2019. It showed that commitments undertaken the HSL has exceeded its traffic by LISEA. Almost €1 billion of forecasts, improved regional and (1) The socioeconomic and environmental this new debt was awarded national transport services and impacts of major transport infrastructure projects are reviewed 2061 the Green Bond label. boosted the appeal of Bordeaux within three to five years of going Year that the concession and Nouvelle-Aquitaine. into service. ends (50 years)

9 Tours-Bordeaux Operating the The success promised by line: developing the first few months of the transport services Tours-Bordeaux high‑speed and passenger line’s operation has been numbers confirmed, with over 20 million passengers in 2018. On average, 83 trains travel on the line every day. Traffic between Paris and Bordeaux has grown by more than 70% over the route’s first twelve months of operation, but rail transport all over southwest France has benefited.

10 VINCI Railways – Atlas The Paris–Bordeaux route is now the third busiest railway line in France.

Developing transport services and passenger numbers that was already underway in Bordeaux, particularly in terms Passengers on the Tours-Bordeaux route are up by 20.6%(1), of urban development and the establishment of businesses. making the SEA HSL a commercial success. The 302-km track Ubisoft, Deezer and Betclic, for example, have all opened offices that has put Bordeaux within two hours’ reach of Paris trans- there. It has been estimated(3) that 2,000 additional jobs were ported over 20 million passengers in 2018, making Paris- created in 2017, the highest figure in twenty years. Bordeaux the busiest railway line in France after Paris-Lyon and Paris-Lille. A total of 29,000 journeys took place on the Tours- The success of the railway concession model Bordeaux route, an average of 83 trains per day. Rail transport all The SEA HSL’s success is shared by the concession model over southwest France has benefited from the SEA HSL, which which, for this type of infrastructure, is unique in France. It is cuts journey times by up to one hour; the Paris-Toulouse route, founded on an ideal combination of the public and private for example, carried 350,000 additional passengers. Optimised ­sectors. The setup encourages the private partner to deliver connections between high-speed routes and regional express performance, and nurtures innovation in all areas: technical, rail networks also boosted local traffic by an average of 10% in commercial development, management of environmental the Nouvelle-Aquitaine and Occitanie regions. The improvements issues, and even financing. The refinancing of the project, final- made to connections have also brought the number of stations ised at the end of 2018 by teams from LISEA and VINCI Railways, served by trains from the SEA HSL or its network to 41. demonstrates investor confidence in the concession model.

Accelerating appeal The SEA HSL has had a particularly strong impact on (1) In 2018, compared with 2017. (2) (2) Between Île-de-France and Bordeaux, between July 2017 and July 2018. business traffic, which has doubled since it opened. Initial (3) Source: Invest in Bordeaux, the agency tasked with helping new companies trends also indicate an expansion of the economic momentum set up in the city.

11 Tours-Bordeaux / Traffic

Enhanced local inter­- connectivity The SEA HSL benefits the entire southwest of France. The regional council of Nouvelle-Aquitaine and the SNCF have modified the timetables for regional express trains in order to strengthen interconnectivity with HSL services. Major regional and interregional connections were also redesigned, particularly between regional express trains and urban and transport.

Tours-Bordeaux / Traffic

Interview Vincent Grenié, CEO of Congrès et Expositions de Bordeaux (CEB)

I used to always fly to Paris, because the train took from 3 hours 30 minutes to 3 hours 50 minutes, but now I always take the high-speed train. For CEB, the HSL saves time and cuts the transport budget, and it is also more comfortable for our employees, in both professional and personal senses. The journey is less tiring, which is important. And for people organising or visiting our events, who want to travel between Bordeaux and Paris for a day trip, the journey time is no longer an obstacle, which could be the case in the past.

Does the SEA HSL present new opportunities for you in terms of development? After a record performance in 2017 and similar momentum in 2018, CEB now aims to position Bordeaux in France’s top 3 locations for business tourism and compete with other European cities, such as Vienna or Barcelona. “The HSL is more Apart from our actions to constantly invent and reinvent how we produce our own events, hosting large-scale events is a major part of our development strategy. We aim to grow the comfortable, proportion of international events that we host from 7% to 15% by 2020. Bordeaux’s accessibility by HSL will contribute saves time and cuts to this, as will the continued development of the airport, the creation of new hotel complexes and the May 2019 opening transport costs.” of Palais 2 l’Atlantique, a new modular, high‑tech exhibition hall at Bordeaux’s Parc des Expositions. b

What does Congrès et Expositions de Bordeaux (CEB) do? We are a major business tourism and events operator in southwest France. Our activities are related to two main areas of expertise. The first is organising events for professionals, sportspeople and the general public, such as Bordeaux’s international fair, the Salon du Cheval horse show, the Vinitech Sifel wine trade show, the Aquibat construction industry exhibition, etc. The second area of expertise is hosting events (trade fairs, congresses, conventions, gala evenings, etc.) at the four sites that we manage as part of an agreement with the City of Bordeaux and Bordeaux Métropole. In 2018, these two activities accounted for over 300 events, and more than 897,000 people visited the Parc des Expositions, Palais des Congrès, Hangar 14 and the Cité Mondiale convention centre. CEB therefore plays a key role for the region, assisting in the development of hotels, restaurants, transport and all of the service providers that contribute to our events.

Since the SEA HSL started running in July 2017, Bordeaux is just a 2 hour and 4 minute train ride away from Paris. How has this benefited CEB? This high-speed line is comfortable, offers high quality service and optimises journey times. It has completely changed how we work, both internally and with our clients.

14 VINCI Railways – Atlas Tours-Bordeaux / Traffic

In figures The “HSL effect” on the Paris-Bordeaux line rd 3busiest railway line in France (over 20 million passengers) after Paris-Lyon and Paris-Lille

2xas many business passengers travelling between stations 1 h in Île-de-France and Bordeaux shorter journey time, as are trips Bordeaux is 67% to Toulouse, of trips are taken for Dax, Hendaye, 2 hours 4 min. professional reasons Pau and Tarbes from Paris Source: SNCF Mobilité. 54 Over 2,100 same-day return-trip jobs created in Bordeaux in 2017, compared combinations, allowing with 2016, for a total of 13,000 positions passengers to spend Source: Invest in Bordeaux, the agency tasked with helping new companies set up in the city. 4 h at their destination — enough time to carry out activities in Bordeaux and Paris

15 Tours-Bordeaux A large-scale Protecting the commitment environment in the over fifty years six departments crossed by the SEA HSL is a major part of VINCI Railways’ performance. In addition to the 842 ecological structures and wildlife crossings built around the line to protect local flora and fauna, LISEA manages 3,500 – soon to be 3,800 – hectares of natural sites that offset the route’s environmental impact. The success of this commitment to protect biodiversity is based on two factors: long‑term engagement – an advantage of the concession model – and the involvement of almost 1,000 partners on the ground. LISEA has also been working on almost 200 local sustainable development projects through its Carbon and Biodiversity foundations since 2011.

16 VINCI Railways – Atlas 223 species are protected along the SEA HSL, including the European goldfinch.

A network of sites built in a short timeframe The fact that the 842 ecological structures built along the The SEA HSL’s 340 km of track cross richly diverse track are being used by the species they were designed for natural areas that are home to 223 protected species. In also confirms their quality. LISEA will engage in long‑term 2011 LISEA and COSEA (constructor of the high‑speed line) actions to make sure that plants and wildlife recolonise launched a major programme to create and restore natural these natural sites, which are protected until the conces- habitats near the route to promote biodiversity. These sion ends in 2061. 3,800 hectares of environmental offsetting consist of land acquired by LISEA (30%) and sites managed by agreement €10 million of support for local projects (70%) with farmers and foresters. In the north, where LISEA has also, for the last seven years, given financial grasslands birds live on farmland, it involves, for example, support to almost 200 on the ground initiatives related to carrying out sustainable agriculture that respects nesting reducing greenhouse gas emissions (the Carbon foundation) seasons. In the south, at the bottom of valleys where poplar and restoring biodiversity (the Biodiversity foundation). The trees dry out soils, LISEA and its partners have recreated €5 million fund for each of these foundations comes from a wetlands and open moors to provide habitats for small voluntary commitment made by the consortium created by semi-aquatic mammals, insects and amphibians. In 2018, VINCI Railways when the project began. These funds facili- independent scientific monitoring already showed some tated, for example, the energy renovation of public buildings very positive signs for biodiversity. The little bustard popula- in small towns along the SEA HSL, and renewed growth of tion, for example, has stopped shrinking, and white‑clawed the lucerne plant in Nouvelle-Aquitaine, a fodder crop with crayfish have returned to a stream in Indre-et-. a very low carbon footprint.

17 Tours-Bordeaux / Environment A local presence All of LISEA’s sponsorship actions are carried out through calls for projects in order to directly address communities’ needs. In Indre-et-Loire, for example, the LISEA Biodiversity foundation brought together a wildlife group and the French National Centre for Scientific Research (CNRS) to pool their work observing and researching dragonflies. This collaboration improved our knowledge of favourable conditions for dragonflies, and led to the creation and application of an initiative on the ground. Knowledge sharing between project operators is a central pillar of the LISEA Biodiversity foundation and, as such, is also facilitated by LISEA’s “Rencontres de la Fondation” event, which gives them the opportunity to meet. The first of these events, dedicated to 30 projects supported in the Vienne department, was held in June 2018, bringing together associations, companies, researchers, federations and farmers. With MESEA, LISEA also supports projects that work to combat social and professional exclusion through a charitable fund, Sillon Solidaire. The 2018 call for projects focused on the fight against illiteracy, particularly in rural areas. The 13 initiatives that received funding – for a budget of €150,000 – have set up long-term systems to identify and guide the relevant people and train volunteers.

Tours-Bordeaux / Environment

Interview Alain Melin, a farmer taking part in LISEA’s offsetting programme in the Vienne department

­natural habitat for birds. The flowers in these fields bloom in different seasons and I carry out upkeep no more than a couple of times per year, always following the calendar provided by the LPO, so as not to disturb the reproduction and nesting seasons of the species that live there.

Which bird species do your actions aim to protect and reintroduce? First of all, there’s the little bustard, one of the most vulnerable species on France’s agricultural plains. They are a sign of the quality of an area’s biodiversity, because they bring a variety of microfauna in their wake. Harriers and herons returned to my land in 2015, and little bustards the year after. Since then, they have been coming back to nest in the same spots every year. LPO employees observe them at night with a drone, which is very exciting. The virtuous ecosystem, which “Taking action to protect naturally regulates pests, is gradually falling back into place: insects eat aphids, birds keep insect and rodent populations under control, and so on. My farmer neighbours can therefore biodiversity has reduce their use of plant protection products. made me proud Which parts of the project currently give you satisfaction? of farming again.” First of all, there’s the simple pleasure of listening to birdsongs that I hadn’t heard since my childhood. My actions also help my cereal-growing neighbours shift towards sus- tainable and more environmentally friendly agriculture. Besides reducing their need for plant protection products, the offsetting measures and near‑constant presence of LPO teams on my land has made them think more about protect- Alain Melin took action to contribute to the general shift ing birds – for example, they now harvest after the nesting to a way of farming that unites environmental protection with season. We really need to protect the environment, but soci- the productivity required to meet society’s food needs. ety often holds farmers responsible. That’s why, by doing my part, I have refound pride in working the land. Why did you decide to take part in LISEA’s offsetting programme? What do you think is the future of your In 2012, when the chamber of agriculture told me that collaboration with LISEA? my 120 hectares of cereal crops were located in areas eligible LISEA has suggested extending the current agreement, for the Tours–Bordeaux environmental offsetting programme, which is set to end in 2022, and I’m all for it. b I was thinking about retiring. Cereal growers in Poitou were just coming out of a productive growing season, and prices were particularly good. My farmer neighbours were therefore reluctant to give up any of their arable land, so I decided to allocate 100 hectares to LISEA’s offsetting programme. I also wanted to contribute to the renaissance of French agriculture, which involves reviving virtuous natural techniques to reduce the use of plant protection products.

What does this eight‑year agreement require from you? In line with the specifications set by my local Chamber of Agriculture and the French society for the protection of birds (LPO), I gave back to nature 100 hectares of my land where, until then, I grew wheat, maize and barley. After signing an agreement with LISEA in 2014, I sowed a mixture of flowering plants, such as clover and sainfoin, which now provide a

20 VINCI Railways – Atlas Tours-Bordeaux / Environment

In figures Our network to improve biodiversity in six departments

8 scientific laboratories nearby – CNRS, the French National Institute for Agricultural Research (INRA), the universities of Tours, Poitiers and Bordeaux, and conservancies – carry out ecological 6LISEA colleagues monitoring directly involved in leading the network 40 of partners on the studies underway in ground and promoting 2018 – offsetting their collaboration measures and projects and collective supported by LISEA’s scientific research Biodiversity foundation

20 conservation associations 6 chambers of agriculture 3 nature farmers300 or landowners applying conservancies environmental measures (creating to assist habitats for wildlife, engaging the farmers in sustainable farming, etc.) involved on across 3,800 hectares of land set a day-to-day basis aside for offsetting

A network of almost people1,000 to protect and improve biodiversity for 50 years

21 Tours-Bordeaux Ensuring traffic To meet the performance safety at 320 km targets set by the concession per hour holder LISEA, the MESEA maintenance teams ensure the safety of high‑speed trains all day, every day. They do this by monitoring equipment and carrying out preventive and corrective maintenance using innovative solutions that are unmatched in the French rail sector, with multi‑skilled operators and state‑of‑the‑art maintenance devices. This approach is proving successful: in 2018, 99.1% of the 29,000 journeys on the SEA HSL incurred zero delays caused by technical incidents.

22 VINCI Railways – Atlas MESEA has around 100 field operators.

Optimising rail maintenance three roles (track, electricity and mechanics) and the track The MESEA teams work on a daily basis to meet the maintenance workers all also maintain the catenary lines, performance standards that LISEA committed to deliver as creating a smooth on‑call system. part of its concession contract with SNCF Réseau. Failure to achieve these strictly agreed targets is sanctioned through High-performing management tools the application of penalties. Since the line opened, the inno- Although the maintenance techniques used across vations deployed to optimise the balance between the effi- the entire national network are identical, MESEA took ciency, cost and capacity of the resources used have proven ­several steps to optimise its procedures and annual main- their worth. For example, two maintenance units travel along tenance plan (the equivalent of an infrastructure main­ the line at 160 km/hour every morning to “open” the line, tenance log) in 2018, using artificial intelligence. The replacing the need to run empty high-speed trains, already combination of information from sensors and connected being used in other parts of the rail network, along the track. systems, digitised data regarding equipment conditions and The maintenance units are equipped with measurement the traceability of executed maintenance operations led to devices to steer preventive maintenance. Meanwhile, mod- the creation of the SEACloud database. Its operation will ular road-rail trucks were quick to resolve a catenary system enable the first applications of predictive maintenance in incident in August, a first in France. They are designed to 2019. Another upcoming innovation is the deployment of bring the tracks to a standstill for the shortest possible an incident management tool at the hypervision centre that amount of time in the event of an intervention. This perfor- will provide all MESEA staff with real time information mance optimisation is also demonstrated by the field about the state of the track. ­operators’ multitude of skills; signalling technicians have

23 Tours-Bordeaux / MESEA

A night with the MESEA teams At night, when commercial trains have stopped running, the three MESEA maintenance bases carry out prevention and repair operations that cannot be scheduled during the day. At the Nouâtre base in Indre-et-Loire, shown here, 600 metres of catenary wire, which supply electricity to the high-speed trains on the tracks, is being replaced. 1– 10 pm // The track and catenary night-time maintenance 3– The electrical lockout agent collects the teams’ despatch teams started their shift 30 minutes ago. forms. The information included in these forms can be used Before setting off on the track, they hold their first briefing. to verify satisfactory rollout of the operation and continuously The works scheduling manager presents the intervention, its improve procedures. objectives, safety instructions and the areas where the teams 4– 4 am // After five hours of work on site, the teams return will be working. to the maintenance base, leaving the track available for the 2– The operation requires three road-rail trucks – a MESEA day’s trains. The information gathered is input into a Facility innovation – each equipped with a different intervention Management System. module. A reinforced team made up of track and catenary 5– 5 am // Before trains begin circulating, BROOM rail line maintenance workers, team leaders and technical specialists inspection cars – another MESEA innovation – inspect the has been mobilised to carry out the catenary stringing operation. track to ensure that there are no issues that could disrupt This extensive operation involves replacing a section of the wire the day’s scheduled commercial trains. At the same time, their that supplies electricity to the high-speed trains on the tracks. measuring instruments scan signalling systems.

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5 Tours-Bordeaux / MESEA

Interview Micaël Nogueira, head of the MESEA maintenance base in Clérac (Charente Maritime)

nance operations that had been planned for the year, and trains ran according to the performance objectives set by the concession grantor, SNCF Réseau, in terms of both regularity and comfort. It is, above all, a human success because in 2016, 95% of MESEA field operators had zero experience working on railways. Employing people locally is the core principle of the SEA HSL’s recruitment policy and most of our employees worked in rural or crafts professions before becoming MESEA operators.

What is behind this success? Firstly, it’s the energy of the experienced supervisors at the maintenance bases and head office, and their enthu- siasm in sharing their expertise, knowledge and experiences in the rail sector with field operators after the latter complete their initial training. The operators acquired skills in a record “The SEA HSL’s time that remains unmatched in France. That continued in 2018 with the accumulation of technical skills that can only be acquired through day-to-day operations. The operators performance in terms now organise projects independently, sometimes directing subcontractors. In addition, due to the high-quality construc- of maintenance is, tion of the SEA HSL, operators had a careful running-in period during which they honed their control of preventive primarily, a successful maintenance. human adventure.” What are you doing to continue skill development in 2019? The MESEA maintenance operators are now fully oper- ational, and our core work as supervisors is making sure that they retain the skills needed to carry out operations How do the three MESEA bases organise maintenance? effectively. In 2018, the company prepared to set up MESEA MESEA’s 190 employees all have the same daily goal: Academy, an internal training programme to proactively doing whatever it takes to make sure trains arrive safely and meet the needs for specific skills with the aim of eventually on time. Each base works across its own scope – for Clérac, becoming a centre of excellence in railway expertise. b that’s the last 75 km of the track to Bordeaux – with its own teams, carrying out preventive and corrective maintenance of railway subsystems: the track, catenary lines, points and ­signals. The MESEA head office at Villognon (Charente) directly manages telecommunications facilities, railway elec- trification systems and civil engineering through its mobile teams. Its hypervision centre acts as a look‑out, monitoring all of our activities, overseeing infrastructure surveillance and gathering all of the data that will allow us to switch to predictive maintenance in the near future.

Like most of the supervision staff, you came from the SNCF. What made you want to join the MESEA project? The fact that it’s a human adventure. That’s what drives MESEA, right from its management to field operators. We were all convinced that creating a railway maintenance com- pany from the ground up would be an outstanding collective experience. In the year and a half since the line started oper- ating, we have built on the success of this very well prepared project. In 2018, we carried out all of the essential mainte-

26 VINCI Railways – Atlas Tours-Bordeaux / MESEA

In figures Monitoring and maintaining the 340-km SEA HSL

of99.1% journeys incurred zero delays caused by technical incidents attributed to MESEA

hours116,000 of on-the-ground maintenance 190committed employees driving performance all day, every day across: 1,400 km of railway track 150 points 40 signal stations 14,000 catenary posts 500 engineering structures 4 16,000maintenance electric substations operations 4,200 ha of land

27 Tours-Bordeaux Looking to the future: The SEA HSL performance driving has achieved the new connections performance targets set by the concession grantor, SNCF Réseau, within the first eighteen months of operations, with regular service, reliable facilities and excellent levels of availability and comfort. This contractual and operational success has had a positive effect on the entire stretch of rail along the Atlantic coast of France, from Paris to Toulouse and Hendaye. Opening up the track to new rail operators and offering new routes is now a real possibility. Thalys will inaugurate Brussels-Bordeaux in summer 2019, and a connection with London is also under consideration.

28 VINCI Railways – Atlas LISEA prioritises railway safety and network performance.

Performance indicators give the green light route to its full potential and raise the profile of southwest For LISEA and MESEA teams, railway safety is always France. LISEA is therefore actively involved in the search the highest priority. They are also contractually obliged for new operators looking to position themselves on the to deliver a high level of performance in relation to other line, either as part of the plans to open the French rail ­indicators, such as regularity (trains enter and leave the high network up to competition, set to take place at the end of speed track on time), reliability (a reduced number of inci- 2020, or to extend international lines that may already be dents on the infrastructure) and availability (rapid repair operated by foreign rail companies to Bordeaux. Thalys, for times in the event of incidents). After an adjustment period, example, will open a weekly seasonal service between which is to be expected after the inauguration of this kind Brussels and Bordeaux in June 2019, with a journey time of infrastructure, the regularity rate of the line’s first of 4 hours and 7 minutes. has also expressed 18 months of operation reached 94%. On the whole, the its interest in a direct London-Bordeaux route of under trains travelling on the track gained more time than they 5 hours. The potential traffic for this new cross‑channel lost. These positive results enable LISEA to capitalise on the route has been estimated at 1.2 million passengers per route’s significant capacity and increase circulation. year. Setting it up by 2022 would require equipping Bordeaux Saint-Jean station with security checkpoint A new client in 2019 infrastructure. LISEA and the three other relevant railway The LISEA teams also aim to accelerate the SEA HSL’s infrastructure companies (SNCF Réseau, Eurotunnel and commercial development so that they can use this key ) launched a feasibility study in 2018.

29 LoremTours-Bordeaux / Xxxxx / Performance London- Bordeaux by rail With 38 weekly flights between London and Bordeaux, a future high speed rail connection between the two cities would offer a real alternative for many travellers. The number of people travelling between Paris and London rose by 6.5% in 2018.

1

2

3 4

5

6 Tours-Bordeaux / Performance

Interview Vincent Rambeaud, head of performance at the LISEA Operations Department

as possible, particularly in terms of riders (in relation to passenger capacity on each train). When the line opened in 2017, LISEA developed a specific module to monitor contractual performance, with dashboards dynamically displaying traffic and incident information. Information provided by SNCF Réseau about the previous day’s traffic is integrated into the LISEApp every day, which automatically calculates indicators for the regularity and reliability of the SEA HSL. The information covers a journey’s entire life cycle, for example from Strasbourg for a Strasbourg-Bordeaux trip. My work therefore consists of analysing and ensuring the reliability of this information. In practical terms, this may mean reattributing responsibility for an incident to another party if it is established that LISEA/MESEA did not cause it. This is important because, ultimately, it determines the penalties that may be due. “LISEA contributes Fifteen days after the event, we receive updated data, with the final attribution of responsibility for every incident on the line. LISEA reviews incidents that have occurred with to the overall performance SNCF Réseau on this basis every month, and produces a performance report for them every quarter. The potential of the Atlantic railway penalties for any failure to fulfil our commitments are line and everyone involved calculated every year. Which different tools do you use to improve in its operation.” performance? It is MESEA’s job in particular to do this through its annual maintenance plan and improvement programmes managed jointly with LISEA. The predictive maintenance that we are developing through SEACloud (see p. 31) will be a key What do you do to drive the SEA HSL’s performance? tool for improvement. As part of the plan to open French I monitor our performance indicators every day and, railways to competition by the end of 2020, we are using according to the results, initiate the necessary action LISEApp to work on a system to improve performance in plans. This involves close collaboration with the MESEA collaboration with all of the railway companies travelling maintenance teams, who work on the ground to deliver our on the SEA HSL. It is an important task that is related to performance. I also communicate on a daily basis with the our ambition to contribute to the overall performance of the concession grantor, SNCF Réseau, as well as SNCF Mobilités, French rail network. b currently our sole client. The 302 km of the SEA HSL are interlinked with the Atlantic railway line, which goes from Paris to Hendaye and Toulouse via Bordeaux, so I also work with everyone operating that line in order to improve the overall durability and quality of the entire system. Our performance is currently measured by both operational and contractual indicators. We use different methods to improve our performance, with one goal: reducing the number of incidents on the infrastructure so that we can offer our customers the best possible journey conditions. This means that the line must have high levels of regularity, reliability, availability and comfort.

How does LISEA measure the line’s performance? Our contractual performance is measured a day after the fact through the LISEApp application, created by LISEA in 2015. This tool was originally designed so that we could invoice our railway operator clients’ journeys as accurately

32 VINCI Railways – Atlas Tours-Bordeaux / Performance

In figures SEA HSL performance indicators (2 July 2017 to 31 December 2018)

94%of the 67,000 sections experienced no delays

Late trains on Out of the 6% of trains 22% that ran late, LISEA was of sections were able attributable for just to recover time on the SEA HSL, adding up to 13% a total of 25,000 minutes of incidents leading of time saved to the delays

Under 2 hours 20 min.: the average recovery time following an incident

33 Lyon Rhônexpress reaches the 10 million passenger milestone 36 Innovating to enhance the passenger experience 42

34 VINCI Railways – Atlas Rhônexpress, a link between the city centre and Lyon Saint-Exupéry Airport

AIN

Vaulx-en-Velin- La Soie

Lyon Meyzieu Z.I. Lyon-Part-Dieu station

Greater Lyon Airport Lyon Saint-Exupéry RHÔNE

ISÈRE

2018 focus Key figures

ENVIRONMENT DISCOVERY STARTUPS An initiative to recycle plastic Young people in Lyon discover a A special evening dedicated on Lyon’s transport systems maintenance centre. Through a to innovation. Before the has been launched for the partnership with the interactive launch in 2019 of the second 23 km first time. Rhônexpress family activity magazine edition of the Innovative U-X(1) of track, of which 15 km entered a partnership with the Bulles de gones, fifteen children call for projects, Rhônexpress are reserved Yoyo startup, opting for a local and their parents visited the invited nine startups to its short-loop system to collect Rhônexpress maintenance maintenance centre in July, and sort plastic bottles thrown centre in Meyzieu in October. where they presented their away by its passengers. Tested It was an opportunity for them services and products to the on the station platform at the to experience the day‑to‑day public. Innovative U‑X aims to 1.5 million terminus at Lyon Saint-Exupéry life of train conductors and identify innovative customer passengers per year Airport since November, technicians and explore a experience initiatives that can this collaborative system historic locomotive from Vienna, be adapted for use by the will recycle 57,600 bottles which dates from 1929 and Rhônexpress service and more – 1.44 tonnes of plastic – was put into service especially generally by the travel sector. 92% every year. for the event, running between (1) User eXperience. satisfied passengers Meyzieu and Lyon Saint-Exupéry Source: Rhônexpress Airport on the former track of satisfaction survey Lyon’s eastern railway line, now used by the Rhônexpress.

35 Rhônexpress Rhônexpress reaches Rhônexpress has been the 10 million operating since 2010 passenger milestone and, as such, is the first link created specifically for travel between an airport and a city centre in France. Fast (under thirty minutes), regular, reliable and comfortable, the light railway’s cumulated traffic reached the 10 million passenger milestone in 2018. Its annual traffic numbers are also on the rise (up by 10%), and grew to 1.5 million passengers for the first time – proof that the Rhônexpress is solidifying its role boosting the appeal of Greater Lyon’s economy and tourism industry, as part of the city’s public transport network.

36 VINCI Railways – Atlas With the Rhônexpress, passengers can travel between the Lyon Part‑Dieu HSL station and the airport in just 29 minutes.

Traffic up by 8.6% A tool for economic development The milestone figure of 1.5 million passengers on the Rhônexpress has managed to make a name for itself Rhônexpress in 2018 demonstrates both the growth of the on Lyon’s public transport scene, mostly due to the high population in the Lyon urban area (up by 1.1% per year)(1) and quality of its service, uniting frequency, punctuality and com- the increase of traffic at Lyon Saint‑Exupéry Airport. Operated fort. These conditions are essential to the task of connecting by VINCI Airports, the aviation hub welcomed over 11 million Lyon’s various railway stations and its airport, and demon- passengers that same year, having boosted traffic by 25% in strate VINCI Railways’ ability to develop reliable, low‑carbon three years. From Lyon Part‑Dieu station in the city centre, transport solutions for cities. The 22-km return journey to the airport and its high‑speed railway station, the releases 30 times less CO2 than a car. Rhônexpress is also Rhônexpress carries people travelling for both leisure (60%) firmly committed to Greater Lyon’s economic development, and business (40%), including local residents, airport growing its number of partnerships with the cultural and employees and a growing number of foreign visitors. Over tourism sectors every year. In 2018, for example, Rhônexpress the four days of Lyon’s festival of lights, the Fête des Lumières, partnered with a local online travel agency for seniors in in December 2018, 27,146 passengers used the line – an order to identify how travel on the train and at the airport increase of 13% compared with 2017, despite the fact that could be improved for a stress-free experience. attendance of the city’s major festival remained stable.

(1) Insee Focus – No. 138 – December 2018.

37 Rhônexpress / Passengers

Measuring our commitments Rhônexpress measures passenger satisfaction every six months, based on four criteria that are essential to its commitment to quality: punctuality, customer care and relations, availability and accuracy of information on board and online, and train and station cleanliness.

Rhônexpress / Passengers

Interview Chafia Boussaid, head of the operational team at Rhônexpress

Which commitments guide the Rhônexpress onboard teams as they strive for passenger satisfaction? Being welcoming, available and polite. Our goal is to make sure that every passenger leaves the Rhônexpress smiling – it’s an immediate indicator of their satisfaction. Over the long term, the fact that 92% of our passengers were satisfied in 2018 is a sign of the quality of the service contin- uously provided by our teams. It also confirms Rhônexpress’ strategy to innovate, developing complementary services related to transport that we offer to passengers heading to Lyon or the airport, customising their onboard experience. b

“Our goal is to see passengers smiling – it’s an immediate indicator of their satisfaction.”

You joined the Rhônexpress team as soon as it opened in 2010. What made you want to join? Taking part in this enriching experience was both a personal and professional challenge. I left a sector — beauty and well‑being — that I loved working in for 25 years. And I wanted to prove that, despite a radical career change, I could continue to use and adapt my sense of customer service, based on providing customised and detail-oriented gestures that make all the difference to customer satisfaction. I made the right choice. I worked as a train conductor and driver, meeting the expectations of our first passengers and winning their loyalty. Since then, the company gave me the oppor- tunity to advance in my career and become a team leader.

What does your job as the operational team leader entail? I supervise train drivers and conductors on the Rhônexpress every day, monitoring their professional devel- opment to drive passenger satisfaction. My main tasks involve making sure that our safety rules and commercial commit- ments are followed, but I must also be available to listen to the teams. My experience on the ground is a huge advantage; given that I have held the same positions as our team mem- bers, I am well equipped to anticipate issues and needs.

40 VINCI Railways – Atlas Rhônexpress / Passengers

In figures A regular and reliable connection between the airport and Lyon city centre

Capacity for passengers10,000 per day

A journey time under 30 min.

daily139 journeys, from 4.25 am to midnight, 365 days a year Departures every from15 6 am min. to 9 pm

41 Rhônexpress Innovating to enhance On the basis of the passenger experience the strong culture of “serving the final user” developed at other VINCI Concessions entities – on motorways and at airports, for example – VINCI Railways has transferred this expertise to the rail sector. Alone and in partnership with Lyon Saint-Exupéry Airport, Rhônexpress works with startups on innovations to improve the passenger experience. For example, in 2018, it launched a luggage collection service. And, in 2019, the company is holding the second edition of its call for projects, Innovative U-X(1) The event aims to support initiatives that could be of use to passengers and test them onboard the Rhônexpress.

(1) User eXperience ou expérience client.

42 VINCI Railways – Atlas The passenger satisfaction rate reached 92% in 2018.

Flawless service right from the airport by passengers every year can be recycled in a short loop, Since July 2018, Rhônexpress and its partner, Aéroports saving 2,600 kg of CO2. de Lyon, have been offering passengers the ability to let go of their luggage as soon as they get off the plane. The startup Unlocking innovation providing this service, Eelway, collects luggage from the In 2017, Lyon startup Pop’n link won the first ­conveyor belt, stores it if necessary, and delivers it anywhere Rhônexpress call for projects, Innovative U-X, through its in Greater Lyon at the time of the passenger’s choosing. technological solution that makes it possible for smart- Passengers can make use of this service – available at a phones to display customised information without the user ­discounted price to members of the Rhônexpress loyalty having to download an application. This innovation is now programme – by booking online 48 hours in advance. Eelway being trialled on a wide scale in the six Rhônexpress trains. was identified by VINCI Airports in 2016 and has since been Passengers place their smartphones on a small panel fixed guided by the Group in deploying its activity in Lyon. to the windows of the carriage and directly obtain useful Rhônexpress is also testing the first initiative in Lyon’s information for their trip to the airport or to explore Lyon city transport sector to collect and sort plastic waste on the centre. In early 2019, Rhônexpress relaunched Innovative platforms at the Lyon Saint‑Exupéry Airport railway station. U-X, its competition that aims to support pioneering entre- Through a partnership with the collaborative waste‑sort- preneurs in the sectors of transport, tourism, leisure and sus- ing platform Yoyo, the 57,600 plastic bottles thrown away tainable development, all while improving onboard service.

43 Rhônexpress / Innovation

Freely available services On board the Rhônexpress, passengers can make use of free Wi‑Fi, electrical and USB sockets, magazines and other services. In addition, conductors on the platform and on board provide information and other services. They can, for example, book taxis for passengers travelling in the evening and sell transport tickets, so that they can continue to move around Lyon.

Rhônexpress / Innovation

Interview Éric Brac de La Perrière, founder of the Yoyo collaborative platform

How is the trial being carried out? The system put in place by Yoyo in partnership with Rhônexpress is based on considerable expertise in communicating and raising awareness of sorting instructions. Two years after its creation, our platform has already mobilised more than 25,000 people, who sort 100% of plastic bottles in Yoyo bags not only in Lyon, but also Bordeaux, , and Paris. After analysing the types of travellers using the Rhônexpress and the flows of waste going to the rubbish bins on the platform, we designed a system to sort waste and began communicating across multiple platforms in order to inform all travellers. Yoyo teams were also on the ground to guide passengers and contribute to the trial’s success.

What are your initial conclusions? “In six months, 60% of We are really pleased with the results and impact after trialling for more than six months. Less than 20% of waste in the Yoyo bag on the platform is incorrectly sorted, plastic bottles are and over 60% of plastic bottles are collected, sorted, gathered and recycled in a short loop at Beaune. But that’s not all! obtained, sorted, We made the most of the participation of the general public during the European Sustainable Development Week and collected and recycled in at the Pollutec trade show to carry out awareness-raising activities. We think that these actions will change people’s a short loop at Beaune.” behaviour by making travellers more proactive in the combat against pollution. We are working to create synergies with Greater Lyon to develop trials for other lines, so we can offer the service to residents.

How did you get the idea to create Yoyo? What do you think is the future of your collaboration I was inspired by Egypt and Myanmar. In these with Rhônexpress? countries, all material that can be reused and recycled is It’s part of a constant drive for impact. Everyone should collected. Local people make money by collecting these be involved in the daily combat against plastic pollution. materials, so waste collection is carried out at a wider scale Yoyo’s goal is replicating the success of the trial by duplicating and to a better standard. Our platform, Yoyo, is a movement. it on other platforms. The advantage of this partnership comes If you consume something, you recycle and, in return, are from Rhônexpress participating in the Yoyo rewards system rewarded – with tickets to the cinema, concerts or football for recycling. By offering return trips to people participating as matches, environmentally friendly products, etc. sorters and coaches in Lyon’s Yoyo community, Rhônexpress has committed to promoting a positive and people-oriented Why did you decide to partner with Rhônexpress? environmental movement. It’s working really well – the What do you expect to come about as a result? community is getting better and better at sorting, and they Transport has a big impact on urban sanitation. At are rewarded with free trips on the Rhônexpress. b Yoyo, we wanted to involve travellers in our fight against plastic pollution. The goal of setting up this sorting system with the general public on the Rhônexpress platform at Lyon Saint‑Exupéry Airport is to collect all of the plastic bottles that currently aren’t ending up in the recycling loop. But it’s also about avoiding sorting mistakes and fighting against a disinterest in sorting waste. We also aim to raise awareness, both with travellers but also any passers by. Yoyo brings together and works with a number of people who all have the same goal in mind: combatting plastic pollution and achieving a 100% recycling rate. And that’s what makes Yoyo special.

46 VINCI Railways – Atlas Rhônexpress / Innovation

In figures Customer-focused travel to and from Lyon Saint-Exupéry Airport 92% passenger satisfaction rate (2018 results of the annual satisfaction survey)

55train conductors to welcome passengers onto every carriage, provide information, ensure safety, sell tickets, and more

new6 services launched on board by Rhônexpress in 2018, such as the provision of practical and tourism information via smartphone, sale of tickets for the Greater Children Lyon transport system, and distribution of water under 12 in the summer travel for free

of100% the ticket price reimbursed for any delay of more than 20 minutes, mn 50% for 10 minutes

47 Mainland France

Managing and maintaining railway telecommunications 50

48 VINCI Railways – Atlas Railway line covered by GSM-Rail* Network built by SNCF before the SYNERAIL PPP Network built by SNCF during the SYNERAIL PPP Network built as part of the SYNERAIL PPP Network not built as part of the SYNERAIL PPP or by SNCF * (Global System for Mobile communication – Railway)

2018 focus Key figures

OPERATION SHAREHOLDING SALE The entire network rolled VINCI has increased its stake GSM for the general public. out by SYNERAIL is under in the capital of SYNERAIL. In 2018, SYNERAIL began operation. In December, Investment company Ardian selling its surplus capacity 16,000 km SYNERAIL helped SNCF Réseau sold to VINCI Railways and for data transmission via the operated with GSM-Rail during the transition period VINCI Energies its 30% stake GSM‑Rail network to mobile including 11,923 km from the previous analogue in the capital of SYNERAIL, telephone operators for built by SYNERAIL system, RST, to GSM‑Rail the company that holds the general public. Making at the last 36‑km section of the partnership contract parts of the GSM-Rail the Grande Ceinture line, awarded by SNCF Réseau infrastructure, such as pylons northeast of Paris. The entire to finance, build, operate and and antennas, available to 80% SYNERAIL network has maintain the GSM‑Rail GSM networks improves their of French rail traffic now been operational since network. VINCI Railways and coverage, particularly in is covered by GSM‑Rail 2 December 2018. VINCI Energies already held railway and sparsely shares in SYNERAIL and now populated French regions. hold 50% and 10% of its capital, respectively. 2025 End of partnership contract (15 years) 49 France Managing and GSM‑Rail (Global maintaining railway System for Mobile telecommunications Communications- Railway) is a wireless communications standard based on GSM technology that was specifically developed for railway applications and communications. By transmitting data and voice, it enables train drivers, controllers and SNCF maintenance personnel to share information more effectively and efficiently. In 2018, SYNERAIL committed to operating this network, essential to ensuring smooth and safe traffic flows, and maintaining its availability at over 99%.

50 VINCI Railways – Atlas In 2018, GSM‑Rail became operational across the entire network within its scope.

Ensuring traffic safety Preparing a high-performance railway system in Europe When incidents occur on French railway networks, the The GSM-Rail communication system is used by all law stipulates that nearby traffic must be suspended. GSM‑Rail 28 member states of the and, as such, is part limits the impact of these suspensions on traffic by locating of the construction of Europe’s rail system. In an extension incidents with greater accuracy. Trains that are not directly of the partnership contract, GSM-Rail cross border alerts ­affected may then slow down or be diverted. This feature is between France, Luxembourg and Belgium have been oper- particularly useful in areas with high levels of traffic such as ational since 8 December 2018, under the responsibility of the Greater Paris region of Île-de-France, where its rollout has SNCF Réseau. In addition, GSM-Rail will enable all foreign helped boost train frequency. Another advantage of GSM‑Rail operators to use the French network from December 2020, is the fact that alerts are automatically processed as priority when the country’s high speed rail passenger transport is set communication. They are analysed by the GSM‑Rail technical to open up to competition. This communications system is control centre every day. When an incident occurs, SYNERAIL also a way of rolling out innovations to prepare a high‑per- immediately sets off an alarm for the French rail network formance railway network, such as the ERTMS (European operator, SNCF Réseau. GSM‑Rail also plays the role of a con- Rail Traffic Management System) signalling system, which ventional mobile telephone operator between everyone enables operators to manage spacing between trains in real involved in railway operations, with the possibility of connect- time, thus improving line capacity. ing multiple people on a single call.

51 France / GSM-Rail

Making railway tele- communications more reliable GSM‑Rail was specifically designed for the rail sector and improves communication between the different people involved in railway operations, such as train drivers and controllers, traffic officers and maintenance personnel. It transmits data and voice through the following steps: 1– An SNCF employee receives or makes a call on board the train or from the platform. 2– The 2,600 transceiver base stations installed at pylons throughout the French railway network locate everyone making or receiving calls to a very high level of accuracy. 3– Thanks to the 16,130 km of fibre optic and copper cables linking the base stations to each other, information issued by SNCF employees (calls and data) is sent to base station controllers (BSCs). 4– The call or data is transmitted to the nearest BSC to be processed. There are 19 BSCs in France, which divide the GSM‑Rail network into sectors and are spread out in different places in order to ensure service continuity in the event of equipment failure. 5– The core node of GSM-Rail, the Network Switching System (NSS), automatically identifies who has made the call (or issued the data) and delivers the information to the right contact at SNCF. A backup NSS site ensures that the GSM-Rail network is constantly available. 6– The end contact at the SNCF teams gets the call intended for them. The entire process is almost instant, taking just a few seconds.

France / GSM-Rail

Interview Éric Giraud Desjuzeur, head of the GSM-Rail public private partnership (PPP) at SNCF Réseau

SYNERAIL maintains and operates the GSM-Rail network. Which different interfaces with SNCF Réseau have been put in place? SYNERAIL is responsible for operating and maintaining radio equipment and SNCF Réseau is responsible for wired transmission to central telecoms servers. Coordination is therefore ensured between the rail and telecoms operators to locate the fault and also between the network transmission and radio maintenance personnel to optimise the identification and time taken to repair the fault. The control centre put in place by SYNERAIL communicates with everyone in the railway sector through a single window interface. Information about loss of service is therefore shared with rail operators within minutes.

Why did you choose a public private partnership (PPP) “GSM-Rail contributes to implement and operate the GSM-Rail system? The PPP seemed like a good solution to the circumstantial lack of funding and a way of giving more overall responsibility to the main activities to the private partner. It also means relying on the ability of private companies to share the risks with public enterprises, of SNCF Réseau.” not only during construction – controlling quality, costs and schedules – but also at the operating and maintenance phase, to ensure a return on investment. Over the long term, the system must be stable in order to be renewed.

For SNCF Réseau, GSM-Rail is a way of rolling out innovations to prepare a new high performance railway How does GSM-Rail assist SNCF Réseau? network. What exactly are the advantages of this? GSM‑Rail contributes to the main activities of SNCF GSM-Rail is an important part of the high performance Réseau by digitising information, facilitating real time railway network that is beginning to be implemented. An communication with trains by sharing this digital information essential part of ERTMS level 2, it transmits information to the and improving the quality of vocal exchanges between train that allows it to constantly calculate the maximum speed drivers, traffic officers and controllers. Personnel on trains at which it is allowed to travel. This means that lineside signals can also report risks through the radio alert system in order such as traffic lights and signs are no longer required. SNCF to suspend other trains running nearby. GSM-Rail also offers first rolled out the system on the East European High Speed improved vocal quality compared with the 1970s analogue Line in 2014, before gradually adopting it on other HSLs. On system and is monitored in real time, ensuring excellent the standard rail network, ERTMS level 2 will be trialled on service availability. the Marseille-Ventimiglia line, where lineside signals will be completely removed. These innovations will help GSM‑Rail What effect has it had on the management and continue to progress in order to further increase the capacity optimisation of railway traffic? of certain lines from 2024. b GSM-Rail has improved the regularity of railway traffic. It can be used to manage spacing between trains in real time, either via the ERTMS signalling system if the line is equipped, or via a direct exchange between the train controller and drivers when there are high levels of urban traffic. GSM-Rail’s impact can be measured positively when it is used to grow the number of passengers on the line by increasing the number of trains through ERTMS. But it can also be measured negatively, in the number of minutes of passenger time wasted when GSM-Rail requires that trains slow down or suspend service.

54 VINCI Railways – Atlas France / GSM-Rail

In figures Maintaining GSM-Rail network service

peopleOver mobilised 200 every day for operations and maintenance Fewer than 10 alerts received and analysed every day at the GSM-Rail technical control centre. These alerts are generated automatically by infrastructure or sent by SNCF employees Under 5 min.: the maximum amount of time needed to identify incidents on the GSM‑Rail network and communicate regarding any consequent impact on railways

availability99% for critical sites, i.e. less than 8 hours of service outage per site per year

4 hours: the guaranteed restoration time for GSM-Rail services all day, every day

55 Martinique Caraibus, daily transport 58

56 VINCI Railways – Atlas Caraibus, daily transport Reserved lane public transport route built by the local authorities Future service extensions approved by the local authorities

Schœlcher Fort-de-France Le Lamentin

Mahault Mangles Almadies- Bo Kannal

Airport Carrère Ducos CARIBBEAN SEA

Rivière-Salée

2018 focus Key figures

INAUGURATION The system is a tool for Chairman of the Board Commercial operation economic and social of Directors of Martinique of the reserved lane public development, linking the Transport, the transport transport system began main business parks in the system is also “a sign of new 14 km on 13 August 2018. Its centre of Martinique with changes to public transport, of reserved lanes inauguration, organised the industrial and retail particularly as regards by the island’s transport areas located along the interoperability between authority Martinique motorway and educational different road and maritime Transport, was attended establishments. As underlined networks, to help relieve by the prefect and local in the inaugural speech made congestion on our roads and 20,000 elected officials. by Alfred Marie-Jeanne, boost the area’s appeal.” passengers per month

2035 End of partnership contract (20 years)

57 Caraibus Building and maintaining daily As part of a public transport partnership contract with the Territorial Collectivity of Martinique, VINCI Railways has been assisting with the design, financing and construction of the island’s first peri‑urban public transport system. The 14‑km reserved lane transport network connects the heart of Fort-de-France to the airport, addressing two issues: relieving congestion on Martinique’s busiest road, and making it easier for people to reach the island’s main economic region. The system has proven its worth every day since going into service in August 2018, carrying 20,000 passengers per month.

58 VINCI Railways – Atlas The 14 bus rapid transit (BRT) vehicles can each carry 140 people.

Staying on schedule Assisting regions from start to finish When VINCI Railways was awarded the partnership Although the transport network was ready to go into contract to design, finance and build the first reserved lane service, the first didn’t start circulating until August public transport network in Martinique through its subsidiary 2018, largely for administrative reasons related to the com- Caraibus in 2013, a race against time began. The project had plexity of setting up Martinique’s sole transport authority, been launched a number of years before and needed to be Martinique Transport. For two years, VINCI Railways worked finalised quickly in order to secure European Union funding. alongside the parties involved in designing, building and That is when the public private partnership (PPP) model maintaining the project, continuously fostering a dialogue so appeared to be the most suitable solution. VINCI Railways and that it would become a reality. The PPP proved its strength in local SMEs assisting with the project had eighteen months to this context, boosted by the involvement of a recognised complete the 4 km of reserved lanes – out of a total of 14 km industrial player. Moreover, VINCI Railways demonstrated its – that still needed to be developed, as well as design and build long term commitment to regional development through its other infrastructure (stations, multi‑mode transport hubs and active involvement alongside its partners. Since opening in a maintenance centre). In line with the contractual agreement, August 2018, the reserved lane public transport system has the infrastructure was delivered on 1 October 2015, with the become essential to the day-to-day activities of many resi- 14 BRT buses following in December 2015. dents of Martinique due to its reliability, level of comfort, and the practicality of its route. VINCI Railways now carries out the upkeep and maintenance work.

59 Caraibus / Contract

Maintenance centre Built by Caraibus, the maintenance centre of Martinique’s reserved lane public transport system houses the network operator’s centralised control station, parking for 14 buses and a workshop, where three buses can be repaired simultaneously.

Caraibus / Contract

Interview Yann Honoré, CEO of Caraib Moter

As a local constructor, how did you address the subject of employment and the project’s economic impact on the region? The Caraibus project has created jobs and value for Martinique. The project’s socio economic impact cannot just be limited to “direct” consequences – its impact on the local economy is much bigger than that. The reserved lane public transport project has sustained almost 200 jobs for over two years. They can be divided into the following cate- gories: direct jobs (8%); indirect jobs supported by the supply chain (72%); induced jobs created by household consumption (17%); and induced jobs created by local government spend- ing (3%). A number of local subcontractors were involved in building this project and are now involved in its maintenance, and almost a third of Caraibus activity is subcontracted to SMEs in Martinique. Over 50% of the project’s procurement “The reserved lane was sourced from 150 local SMEs, mainly in the sectors of construction materials, metallic products, transport and public transport project employment-related services. What role does the project play for Martinique’s sustained almost 200 jobs economic development more generally? The reserved lane public transport system is a tool for for over two years.” economic development in Martinique, firstly because the route covers the main business parks in the centre of the island, as well as industrial and retail areas located along the motorway. The appeal of these economic centres depends on the trans- port services available. The system is also a tool for economic development because it reduces congestion, which has an economic cost in terms of wasted time, labour costs, etc. You were in charge of building the reserved lane public transport system, which opened in August What do you think of the decision to choose 2018. Given your local role, what do you think a partnership contract model to finalise of the project now that it has gone into service? the transport system’s construction? Martinicans had been waiting a long time for trans- As a constructor, the way the project is executed port services to develop to meet their travel needs. I think actually doesn’t affect us that much. But in some cases, the the reserved lane public transport system meets a number of long term involvement of a concession holder adds value. their expectations. Martinique’s main road was heavily con- That’s the case for this project, where the local context was gested, with over 100,000 vehicles travelling on it every day. complicated at the time of its delivery due to the island’s This traffic was mostly concentrated in the morning and in administrative reorganisation. b the evening. Finding a way to make commuting smoother was absolutely essential. The socio‑economic interest of the pro- ject was undeniable, and it has also benefited from significant European funding. The project was well received by residents, who began using the service widely immediately. The reserved lane public transport system is a reliable and affordable way of travelling. The high level of frequency, with a bus leaving every twenty minutes, means that we can provide the people of Martinique with a transport service that meets their needs.

62 VINCI Railways – Atlas Caraibus / Contract

In figures A project with an immense economic impact on Martinique

30,000 hours 28% of occupational integration of construction was subcontracted to local SMEs for 22 months

198direct and indirect jobs sustained in Martinique

and

jobs69 in Guadeloupe and French Guiana

ofOver procurement was50% sourced from 150 local SMEs, in the sectors of construction, metallic products, employment‑related services, transport, etc.

63 VINCI Concessions / Communication Department 12-14, rue Louis-Blériot – CS 20070 – 92506 Rueil-Malmaison Cedex – France Design and production: . Photo credits: Medialibrary VINCI Concessions – Geoatlas – Getty Images – IStock – all rights reserved – Francis Vigouroux / VINCI photo library.

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