Your Easy-Peasy Talktalk TV Start up Guide Let’S Get You Connected

Your easy-peasy TalkTalk TV start up guide Let’s get you connected

All the kit you need

1 x YouView box 1 x Remote Control 1 x Power Supply 2 x batteries

1 x Aerial cable 1 x HDMI cable 1 x Scart cable 1 x User guide

If you ordered Powerline Adapters If you HAVEN’T ordered Powerline Adapters

2 x Powerline Adapters 2 x yellow Ethernet cables Grey Ethernet cable

2 Contents

Get your TalkTalk router ready for TV 4 Connect your YouView box and cables WITHOUT Powerline Adapters 6 Connect your YouView box and cables WITH Powerline Adapters 11 Set up YouView 18 Add flexible Boosts and rent films 21 FAQs 23

3 Connect your TalkTalk router to your TV, for the full range of channels.

Get ready to do more. Your router First, you’ll need to make sure your already connects you to totally unlimited TalkTalk router is set up to receive the full range of channels. broadband - now it will also bring the very best TV entertainment into your home Have you been sent a new TalkTalk router? through your YouView box. Set it up using the router set-up guide. Make sure that your TalkTalk router is connected to the internet before you start.

4 Set your TV free with our new app

NEW

Continuous playback – your box set episodes back-to-back

Pause here, pick up there – with your TV, phone or tablet (Max. 2 devices* plus your YouView box) More channels coming soon

Download our free app from

To find out more visit talktalk.co.uk/tv2goapp

5 *Up to 2 devices can be registered per TalkTalk TV account Connect your YouView box and cables without Powerline Adapters

To connect your YouView box and cables with Powerline Adapters, go to pages 11 to 16 Connect your YouView box to the TalkTalk router

Router

YouView box

1 2

Grey Ethernet cable

1. Connect one end of the grey Ethernet cable into one of the yellow sockets on your TalkTalk router where it says LAN. 2. Connect the other end into the socket on your YouView box where it says ETHERNET.

7 Connect your TV to your YouView box

YouView box

2 1

If you have High Definition TV – If you do NOT have High Definition TV – use the HDMI cable OR use the SCART cable 1. Connect one end of the HDMI cable into your TV. 1. Connect one end of the SCART cable into your TV. 2. Connect the other end into the HDMI socket on your 2. Connect the other end into the TV SCART socket YouView box. on your YouView box .

8 Connect the aerial to your YouView box

Aerial socket

YouView box

1 2

Use the aerial to get all your channels If you are using your existing aerial cable… If you are using the white cable supplied… OR 1. Remove your existing aerial from your TV and 1. Connect one end of the white aerial cable into connect it into the socket on your YouView box your aerial wall socket. where it says ANTENNA IN. 2. Connect the other end into the socket on your YouView box where it says ANTENNA IN.

9 Connect the power cable and switch on

1. Connect one end of the black power supply cable into your YouView box. 2. Connect the other end into a power socket near your YouView box. 3. There are two On/Off switches on your YouView box. Press the On/Off switch at the back of your YouView box, then press the I/O button at the front. Then switch on your TV. 4. When the middle light on your YouView box comes on, you are ready to set up YouView. When everything is set up WITHOUT Powerline Adapters, it should look like the picture above. You’re now ready to set up YouView. Go straight to page 18.

10 Connect your YouView box and cables with Powerline Adapters

To connect your YouView box and cables without Powerline Adapters, go back to pages 7 to 10, then go straight to page 18 to set up YouView Connect the TalkTalk router to your YouView box

Router YouView box

1 2 3 4

Connect one Powerline Adapter Connect the other Powerline Adapter to your router to your YouView box 1. Connect one end of the yellow cable into the Powerline 3. Connect one end of the yellow cable into the Powerline Adapter; connect the other end into one of the yellow Adapter; connect the other end into the socket on sockets on your router where it says LAN. your YouView box where it says ETHERNET. 2. Plug the Powerline Adapter into a power socket close 4. Plug the Powerline Adapter into a power socket to your router and switch on the power. The lights on close to your YouView box and switch on the power. the front of your Powerline Adapter will then come on. The lights on the front of your adapter will then switch on. Please note: The Powerline Adapter is NOT the power supply for your YouView box. Please note you should plug your Powerline Adapter directly into the wall – using extension cables will affect their performance.

12 Connect your TV to your YouView box

YouView box

2 1

If you have High Definition TV – use the If you do NOT have High Definition TV – use the HDMI cable OR SCART cable 1. Connect one end of the HDMI cable into your TV. 1. Connect one end of the SCART cable into your TV. 2. Connect the other end into the HDMI socket on your 2. Connect the other end into the TV SCART socket YouView box. on your YouView box.

13 Connect the aerial to your YouView box

Aerial socket

YouView box

1 2

Use the aerial to get all your channels If you are using your existing aerial cable … If you are using the white aerial cable supplied … OR 1. Remove your existing aerial from your TV and 1. Connect one end of the white aerial cable into your connect it into the socket on your YouView box aerial wall socket. where it says ANTENNA IN. 2. Connect the other end into the socket on your YouView box where it says ANTENNA IN.

14 Connect the power cable and switch on

Power socket

YouView box

3 2 3 4 1

1. Connect one end of the black power supply cable into your YouView box.

2. Connect the other end into a power socket near your YouView box.

3. There are two On/Off switches on your YouView box. Press the On/Off switch at the back of the YouView box, then press the I/O button at the front. Then switch on your TV. 4. When the middle light on your YouView box comes on, you are ready to set up YouView.

15 When everything is set up WITH Powerline Adapters, it should look like this.

If you can’t get your Powerline Adapters to connect, you should try the following: 1. Make sure your Powerline Adapters are not plugged in to any extension cables. 2. Press the PAIR button on one Adapter for 2-3 seconds (the Power LED will start blinking after you release the button). Within 2 minutes press the PAIR button on the second Adapter for between 2-3 seconds. 3. If they do not pair, move the Adapters to sockets in the same room and repeat step 2. 4. If that doesn’t work, press the Reset button (using a safety pin or something similar) on each Adapter for 1 second. The Powerline LED light on both Adapters should then appear solid. Then repeat step 2. 5. Still having trouble? Visit talktalk.co.uk/help/powerline

16 A guide to the lights QuickQuick guide guide for for the the lights lights

MainsMains Power Power LED LED WirelessWireless LED LED MainsMainsMains Power Power Power LED LED LED WirelessWirelessWireless LED LED LED SolidSolid SolidSolid SolidSolidSolid SolidSolidSolid The AdapterThe Adapter is receiving is receiving electrical electrical power power The AdapterThe Adapter is transmitting is transmitting a wireless a wireless signal signal TheThe Adapter is is receiving receiving electrical electrical power power. The AdapterThe Adapter is transmitting is transmitting a wireless a wireless signal. signal

BlinkingBlinking BlinkingBlinking The AdapterBlinkingTheBlinking Adapter is attempting is attempting to pair to with pair thewith router the router BlinkingThe AdapterTheBlinking Adapter is attempting is attempting to pair to pair The AdapterThe Adapter is attempting is attempting to pair to with pair thewith router the router The AdapterThe Adapter is attempting is attempting to pair to pair or anotherTheor another Adapter adapter adapter is attempting to pair with the The Adapter is attempting to pair. or another adapter Off Off router or another adapter. The AdapterTheOff Adapter is not is transmitting not transmitting a wireless a wireless signal signal Off Off OffThe Adapter is not transmitting a wireless signal The AdapterTheOff Adapter is not is receiving not receiving electrical electrical power power The Adapter is not transmitting a wireless signal The AdapterOffThe Adapter is not is receiving not receiving electrical electrical power power The Adapter is not transmitting a The Adapter is not receiving electrical power. wireless signal. PowerlinePowerline LED LED EthernetEthernet LED LED PowerlinePowerline LED LED EthernetEthernet LED LED SolidPowerlineSolid LED Ethernet LED Solid SolidSolid The AdapterTheSolid Adapter is connected is connected to a Powerline to a Powerline network network Solid The AdapterSolid is connected to a Powerline network SolidThe EthernetThe Ethernet port portis linked is linked but there but there is no isdata no data The Adapter is connected to a Powerline network beingbeingThe transmitted Ethernet transmitted port is linked but there is no data being transmitted BlinkingTheBlinking Adapter is connected to a The Ethernetbeing transmitted port is linked but there is no data The AdapterTheBlinking Adapter is transmitting is transmitting data data The AdapterPowerline is transmitting network. data beingBlinkingBlinking transmitted. The Adapter is transmitting data BlinkingBlinking The AdapterThe Adapter is transmitting is transmitting data data Off BlinkingOff BlinkingThe Adapter is transmitting data The AdapterTheOff Adapter has not has found not found any compatible any compatible The Adapter has not found any compatible Off Off PowerlineThePowerlineThe Adapter devices devices has is transmitting not found any data. compatible The AdapterOff is transmitting data. Powerline devices ThereThere is no isEthernet no Ethernet connection. connection. OffPowerline devices Off There is no Ethernet connection. The Adapter has not found any compatible There is no Ethernet connection. 2 2 3 3 2 3 2 Powerline devices. 3

17 Set up YouView

Getting YouView set up just the way you want it is quick and easy. Just follow these simple steps.

• Press the TV Source input button on your existing TV remote (this is not your TalkTalk remote) • Select the number of the port you connected your HDMI or SCART cable to, e.g. HDMI1. You can ﬁnd out this number by looking next to where the cable is connected to your TV. • Follow the instructions screen by screen using the arrow keys and OK button on your remote.

First you’ll see this Welcome screen... Once you’ve been through the screens and are successfully set up, you will automatically be taken to BBC 1.

18 Get ready to watch YouView

1 3 Sit back, relax and watch some great entertainment.

1. Check the On/Off switch is switched on at the back Press again to select the number of the port of the YouView box. you connected your HDMI or SCART cable to. 2. Press the red power button on your TalkTalk remote. This number will be printed next to the cable that connects your TV e.g. HDM1 or HDMI2. 3. Your YouView box will now power up. When the purple light switches to solid, your TV will switch on (if it 5. On your TalkTalk remote, press the button supports this functionality) and then you’ll see the to select a programme. YouView screen. Enjoy the best of TalkTalk TV. 4. If that doesn’t work, press one of the buttons below on your existing TV remote:

TV/AV Input AV Source >

19 One remote is all you need You can set up your TalkTalk remote to control both your TV and your YouView box.

Press Search until the red LED light ﬂashes three times and stays lit. Press and hold the number on your TalkTalk remote for your TV brand until your TV switches itself off.

Grundig 1 Samsung 6

JVC 2 Sharp 7

LG 3 Sony 8

Panasonic 4 Thomson 9

Phillips 5 Toshiba 0

After your TV switches off, release the number button. Switch your TV on again when the red LED button on your remote ﬂashes twice. If you need more help visit talktalk.co.uk/tvremote

20 How to add flexible Boosts and rent films

Flexible TV with Boosts • Press the TalkTalk button to launch the TalkTalk Player You can rent films on a one-off basis or choose one of • Select the film you want to watch our great value TV Boosts for a flexible way to personalise • You’ll be taken to the payment screen and asked to your package. Check out all of our TV Boosts at enter your TalkTalk PIN. talktalk.co.uk/tvboosts t o get TV you’ll be glued to, • As soon as you enter your TalkTalk PIN the film will not stuck with. start and you will see the charge on your next bill. You’ll have the movie for 48hrs so you can enjoy it How to add a Boost anytime it suits you. • For an instant Boost - go to the channel you want and follow the on screen instructions. Remember to have Your PIN numbers your TalkTalk PIN handy To take advantage of our wide choice of TV Boosts • You can add Boosts online at talktalk.co.uk/myaccount and films, there are two main PIN numbers you’ll need to remember: If you add Boosts through My Account they can take up to 24 hours before you can watch them. Your YouView PIN This allows you to manage Parental Controls and protect How to rent the latest movies younger viewers across the whole of the TV service, With TalkTalk Box Office you’ve got hundreds of films at including all On Demand players and live TV. The default your fingertips. Choose from a great choice of family flicks, PIN number is 1234. kids’ movies and the latest Hollywood blockbusters, Your TalkTalk PIN often available the same day as DVD release. Use your TalkTalk pin to easily and securely buy entertainment – you’ll find this in your Welcome Pack, or online at talktalk.co.uk/tvpin

21 FAQs

Why do I need an aerial? There is a problem with my picture quality All Freeview channels are delivered through your TV Check that all the cables are connected securely, or aerial. If you currently receive a good signal with stable try retuning your Freeview channels. If that doesn’t picture and sound, you’ll be able to receive Freeview work you may need a new aerial or repair work to your using your existing TV aerial. existing aerial. You can ﬁnd a qualiﬁed engineer from the Confederation of Aerial Engineers at cai.org.uk My TalkTalk router is in a different room to or the Registered Digital Installers at rdi-lb.co.uk my TV We strongly recommend you use TalkTalk Powerline There is no sound when I am watching TV Adapters in order to increase the range of your router. Check that your HDMI or SCART cable is connected + You can order these from talktalk.co.uk/shop securely. You should also make sure you press the Vol . button on your TV remote.

22 I can’t watch On Demand programmes I want to book an engineer to install my Check that your TalkTalk router is connected to YouView box broadband. You can also switch your router and Our friendly BrightSparks engineers are here to help you. YouView box on and off again, to see if this ﬁxes To book an appoitment visit talktalk.co.uk/myaccount the problem.

My internet seems slow when I’m watching TV Check how many devices are connected to your TalkTalk router – such as a tablet, phone, games console or laptop. Try not to use them while watching TV – this should improve your broadband speed.

23 Watch the video You can follow the step-by-step instructions for setting up your YouView box in our online video at talktalk.co.uk/tvselfinstall

Got a question? Ask the community - Ask questions, get advice, share answers and help others at community.talktalk.co.uk

Visit our help pages at talktalk.co.uk/help TVSIGUIDEv60815