Dip in and out of Sky Sports What’s inside? Main features 5-7 * and Sky Movies One month at YouView Guide 8-13 a time Browse and search programmes in the YouView Guide 8 Record 10 Extra channels 13
On Demand 14-19 Catch up on your TV 14 The TalkTalk Player 16
More information 21-27 Parental controls 21 Settings 22 FAQs 24 Over 1000 films on demand 6 channels for for £15 a month £30 a month Troubleshooting 25 Quick connection 27
Explore Boosts in the TalkTalk Player talktalk.co.uk/tvboost
2Front Cover: The Hunger Games: Mockingjay Part 2: © 2015 Lions Gate Films Inc. All Rights Reserved. Powerpuff Girls: ™ & © 2016 Cartoon Network. All Rights Reserved All information and prices in this guide are correct at time of going to print and subject to change. 3 Jurassic World: © 2015 Universal Studios and Amblin Entertainment, Inc. All Rights Reserved. *You’ll need to have a minimum broadband speed of 5Mb to add TV Boosts and receive Sky channels. A little box that does really big things More entertainment than you can shake a remote at Main Features
7 day catch-up from Watch all your favourite channels Give your TV a Boost the YouView Guide First of all, just check that your TV aerial is working properly. Your Our flexible TV Boosts let you dip in and out of Boosts for just a month YouView+ box will automatically tune in to your standard channels at a time. School holidays? Add the Kids’ Boost. Just want to watch 6 popular Sky (including some in HD). It will allow you to pause, fast forward, rewind the Test series? Grab a Sky Sports Boost. Don’t worry, you’ll always be and record live TV for up to 200 hours while you’re watching. Perfect asked to enter your TalkTalk PIN before you’re charged. entertainment channels for when you fancy a cuppa or need to take a call. Don’t know your PIN? You can find it online at talktalk.co.uk/tvpin The best on demand Get access to on demand players players on your TV (This schedule is for illustrative purposes only and does not reflect the current schedule.) The most important thing you need to do is connect your TalkTalk Don’t miss out when you’ve been out The best on demand players router to your YouView+ box. They’re made to work together and, For more help visit Sky Sports and Sky Missed the first episode of that new must-see series? Connect your box to your TalkTalk router and you’ll be once connected, will open up a world of top entertainment and great Movies with a one Don’t worry, you can scroll backwards in the YouView able to choose from thousands of shows on BBC iPlayer, features. Your TalkTalk router and your YouView+ box work much better talktalk.co.uk/tvhelp month commitment Guide and watch shows from last night or even last week. ITV Hub, All 4 Player , Demand 5, UKTV Play and Netflix. together than on their own, so get them connected. They’re packed full of great entertainment and all ready You’ll get full access to your 6 inclusive Sky entertainment channels to watch on your TV. and popular players like BBC iPlayer, ITV Hub, All 4 and Demand 5 - all The latest blockbusters on your TV. You can also rent blockbuster films and add Boosts like available to rent Entertainment, Kids, Sky Sports and Sky Movies one month at a time. Got a question? Get ready to enjoy TV the way you want it. 30 day catch up on Ask the community – TalkTalk TV with Netflix Get advice, share answers, ask BBC iPlayer questions and help others at Whether you have Netflix or not, you can quickly get set up on your TV via the YouView button on your TalkTalk remote. So what’s stopping community.talktalk.co.uk you? Dive right in. To access Netflix on your TV, simply head to the Players & Apps area on your YouView+ box and select Netflix to sign up or login.
Watch 6 of the most popular Sky channels* When it comes to entertainment, you get the very best with your Plus TV Rent the latest films Pay for what you want, when you want it Package. We include 6 of the most popular Sky channels including Sky 1, Sky From the latest blockbusters - many available on the With our flexible TV Boosts you can dip in and out of Sky Living, Sky Arts and Sky Sports News HQ. Missed something? Just go to the same day as the DVD release - to family flicks, silver screen Sports, Sky Movies, Kids channels and our Entertainment TalkTalk Player to access over 100 hours of on demand entertainment. * You'll need to have a minimum broadband speed of 5mb to add TV Boosts and receive classics and kids’ films - just use your TalkTalk PIN to rent Boosts (with channels like Fox, W, Comedy Central, Sky channels. films whenever you want. You can find them by pressing History and many more) - all for just a month at a time. TalkTalk on your remote and going to Rent & Own. Just go to Explore Boosts in the TalkTalk Player for TV you’ll be glued to, not stuck with.
4 Southpaw: © 2014 The Weinstein Company. All Rights reserved 5 One remote is all you’ll need Get ready to play
You can set up your TalkTalk Use your remote to find your way to things quickly and easily. Main Features remote to control both your TV Main Features Source button Switch between your and YouView+ box. Red LED YouView box and other devices Blinks when a button is pressed YouView box on/off button Press until the red LED flashes 3 times TV on/off button How to find channels in the YouView Guide Take the TV you love on the go and stays lit. Once you have paired your Your favourite channels all in one place. Press to access channels including TV2Go lets you enjoy the TV you love from your live TV Boost channels and remote to your TV some in HD. on demand content on your smartphone or tablet anywhere you have a WiFi Play, Rewind, Fast Forward Press and hold the number on your TalkTalk Or if you want to find extra channels quickly, press to filter channels by connection. Cartoons on a tablet in the playroom, a film on your phone while remote for your TV brand until your TV switches Skip, Pause, Stop genre such as Children’s, Entertainment or Films and anything you’ve subscribed you cook, and soap drama on the TV. All at the same time. itself off. to. If you know the channel number, you can go straight to it by pressing the YouView button TalkTalk Player button Rent the latest films Grundig 1 Samsung 6 and catch up on your live TV Boost content number keys on your remote. Continuous playback – watch your box set episodes Get Info on a programme back-to-back JVC 2 Sharp 7 Record channels Catch-up on TV from the last 7 days LG 3 Sony 8 Pause here, pick up there – so you can start watching on Volume Up Channel Up Go backwards and forwards in the YouView Guide by pressing the buttons Panasonic 4 Thomson 9 your TV and continue on your smartphone or tablet and watch your favourite shows at a time that suits you. To jump a day at a time Phillips 5 Toshiba 0 (Max. 2 devices* plus your YouView box) Navigate through the menus YouView Guide press or Set your level of parental control Volume Down Channel Down After your TV switches off, release the 6 Sky entertainment channels* number button. Jump back to a previous page/step Search for your favourite We believe in giving you great TV but without the hefty price tag. That’s why we’ve films or shows quickly included 6 of the best Sky entertainment channels in your package. Switch your TV on again when the red LED on your remote flashes twice. The following channels are included: Sky 1, Sky 2, Sky Living, Real Lives, Sky Arts Numerical Keypad and Sky Sports News HQ. Use to quickly jump to your Download the TV2Go app for FREE If your TV is not one of the 10 brands listed favourite channels Browse TV Players & Apps above you will have to manually tune your remote control to your TV. Find out how Want to catch up on episodes from your favourite series? Just remember that your at talktalk.co.uk/tvhelp. Turn subtitles on/off Turn audio description on/off YouView+ box needs to be connected to your TalkTalk router and press to go and delete recordings in MyView to the main menu and use to scroll across to Players & Apps. Low battery indicator Please note: Your remote will be pre set up for Blinks when battery is low Search for your favourites Samsung TV power on/off and TV input control Find what you want to watch quickly and easily. Just press to start looking.
* You'll need to have a minimum broadband speed of 5mb to add TV Boosts and receive Sky channels.
6 7 See what’s available Catch-up Pause, record and rewind Find what you want, in the YouView Guide Missed something last night or last week? Just go to You can pause, go back or go forward for up to 200 your YouView Guide where you can scroll backwards to hours while watching a programme on any of your YouView Guide YouView when you want programmes and quickly search for films and shows. channels including your TV Boosts. Ideal when you need ON YOUR to put the kids to bed or make a call. REMOTE PRESS: ON YOUR ON YOUR If you missed a programme in the last 7 days then just REMOTE REMOTE PRESS: PRESS: connect your box to your TalkTalk router to catch up on To bring up the YouView Guide entertainment that you haven’t had time to see. To bring up the YouView Guide To pause what you’re watching The programme guide lets you catch up by scrolling back To go straight to what’s on now for up to 7 days, so you can watch your favourite shows at a To catch-up on TV from the past 7 To continue watching the programme time that suits you. days. Any programmes highlighted from where you left off To move up and down by channel
in white with a next to it can be Guide YouView watched straight away. To rewind and fast forward To skip through what’s listed a page Pg Pg at a time To jump backwards or forwards To increase the speed that you rewind a day at a time or fast forward keep pressing to get to To bring up information about the speed you want Info a programme Search
Search for your favourite films and shows quickly To continue watching To select something to watch OK and easily in the YouView guide, on demand players and TalkTalk Player
Close To exit out of the YouView Guide ON YOUR REMOTE PRESS:
To bring up the search bar
Press multi tap to enter letters eg. 2 abc press 2 twice to get a b
(This schedule is for illustrative purposes only and does not reflect the current schedule.) 8 9 Record or set a reminder for liveTV Find your recordings easily Protect your favourite recordings Record all your Record films, shows or entire series. Everything you’ve recorded will be stored in the Got TV shows and films you like to watch over same place. and over again? Here’s how to make sure you never lose them.
favourite shows ON YOUR ON YOUR ON YOUR REMOTE REMOTE REMOTE PRESS: PRESS: PRESS: Record a show or a whole series at the touch of a button. You can even record two programmes at the same time and To access the YouView Guide To access the main menu To access the main menu still watch something, showing in catch-up, on demand or Select the show you want to record or that you’ve previously recorded. Scroll across to MyView Scroll across to MyView set a reminder for All of the TV shows and films that you’ve chosen to record from any of the channels will be stored in MyView. R To record OK Press to select MyView OK Press to select MyView YouView Guide YouView YouView Guide YouView
Scroll up or down to find a show Jump up to list of shows Select Set Recording
OR To move between pages To move between pages
Select a show or set a reminder To lock a show. This protects it from For more information on the shows Info Auto-Delete, which automatically you’ve recorded deletes your recordings, starting with the oldest first, when there is no more Info To access information on a show space to record new programmes To watch
To unlock a show that was locked Press to set a reminder. will OK appear when a reminder is set.
10 11 TV Boosts From Boost your entertainment Boosts are a great way to dip in and out of the TV you love - for just a month at a time. Enjoy the best entertainment with Fox, W, Comedy Central, History and many more. Treat the kids to their favourite channels including Disney With only one month commitment, it’s easy to try them all out! £5 a month Junior and Cartoon Network, catch the latest blockbusters with Sky Movies and watch all the big games with all 6 Sky Sports channels. Make sure you scroll down the list in you YouView Guide to find your Boost channels.
Search Add channels Hide channels
Search for your favourite premium entertainment Use your remote to easily and securely add channels Are there some channels you don’t really watch? easily. Look for the channels with three blue dots to your package. You can hide them so you can find your favourites under the number 401 more easily. YouView Guide YouView Guide YouView
ON YOUR ON YOUR ON YOUR REMOTE REMOTE REMOTE PRESS: PRESS: PRESS:
Type in the channel number on your To bring up the YouView Guide 2 To bring up the YouView Guide Sky Sports Boost Entertainment Boost Kids Boost abc remote to jump straight to it
Get stuck into the sport you love this Bursting with 30 channels, both With bundles of fun for tots and To filter by genre To select. You will be prompted to Enter your YouView PIN season with 6 Sky Sports channels. live and on demand, from drama teens across 17 channels, both live OK enter your TalkTalk PIN before you are Football, F1, rugby, cricket, golf, to comedy to documentaries, our and on demand, including Disney Jnr, charged for anything whatever you’re a fan of, we’ve got it Entertainment Boost has it covered, Nickelodeon and Cartoon Network, To go to Children’s, Entertainment or Go to the channel you want to hide covered. whatever mood you’re in. our Kids Boost has fun and Films etc or find what you are already subscribed to entertainment down to a tee. X will appear to show the channel is OK hidden To run through the complete listings
To save changes Explore Boosts in the TalkTalk Player talktalk.co.uk/tvboost
12 Formula 1®: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved. 13 DC’s Legends of Tomorrow: DC’S LEGENDS OF TOMORROW and all related characters and elements are trademarks of and © 2016 DC Comics. © 2016 Warner Bros. Entertainment Inc. All rights reserved. The Lion Guard: Return of the Roar: © Disney. * You’ll need to have a minimum broadband speed of 5mb to add TV Boosts and receive Sky channels. Catch up on How to access the Players & Apps Browse by type of content Search What are you in the mood for? Girly flick or weekend Search for your favourite films and shows. family movie? You can choose the type of programme the players you want to watch and then see what’s available across all the players. ON YOUR REMOTE PRESS: ON YOUR ON YOUR When your box is connected to your TalkTalk router, REMOTE REMOTE PRESS: PRESS: you’ll be able to catch up on a great selection of TV, films and music from BBC iPlayer, ITV Hub, All 4, To get to the main menu Demand 5, UKTV Play and Netflix. To get to the main menu To bring up the search bar With more players being added all the time, there’ll Scroll across to Players & Apps OR Scroll across to Discover always be something for the whole family to enjoy. To go to the main menu Players & Apps Players OK To bring up all of the players Scroll through the genres until you find the one you want such as Films, Scroll across to Search TV and Radio Scroll up, down or across to a player
To access sub genres such as Press the letter keys to type comedy or romance out words. As you type a list of OK To open a player suggested programmes will appear OK based on the letters you key in, e.g. if OK To go to programmes you type “EAST” then “EastEnders” Scroll across to categories including will appear as a suggestion A-Z Listing and Most Popular Players & Apps Players To scroll through the episodes OK To bring up a list of programmes
OK To watch something OK To watch something
14 15 The TalkTalk Player – The home of The home of on demand Start exploring great TV on your schedule entertainment today Our new and improved TalkTalk Player is the place to watch all your favourite TV on your schedule. From must-see series catch-ups to the latest blockbusters available to rent, the TalkTalk Player is bursting with great entertainment – so you’ll never be stuck for choice.
TV the way you want it Rent & own films from TalkTalk Player Our ever-expanding TalkTalk Player is easy to use, ideal for Check out the latest blockbusters in the Rent & Own area. managing your TV life and packed full of all your favourite We’ve got over 800 films available, with many in stunning TV on demand. From must-see series catch-ups to the HD and available on same day as they’re released on DVD. latest blockbusters available to rent, the TalkTalk Player is Prices start from as little as £2.49 for 48 hours – and you where you’ll find your non-stop TV entertainment. can watch them as many times as you like during this time.
Take a look through the latest TV shows or select ‘My Renting a film is simple and secure - you’ll always be asked TalkTalk TV’ to find out ‘What you can watch on demand’. to confirm your purchases using the TalkTalk PIN, so you You can also select ‘Explore Boosts’ to see what else you
alk Player can’t buy anything by mistake. alk Player can add to your package. alk T alk T The T The T Press the button to start exploring the TalkTalk Player for free
Spotlight: © Entertainment One UK Ltd. House: © 2005 Universal Network Television LLC. All Rights Reserved.
16 17 Your TalkTalk PIN Subscribe to Boosts Rent Films Watch existing Boosts Create a watchlist Search Choice, choice and more choice. See what else you Blockbuster or chick flick? The TalkTalk Player makes You can quickly find all of the Boosts you’ve subscribed Create your own wishlist of what you want to see. Plan what Our powerful search feature makes it easier than This provides you with a simple can subscribe to within The TalkTalk Player by browsing it easy for you to find and rent films. to in the TalkTalk Player, under ‘My Boosts’. you want to watch by adding your favourite films, shows or ever for you to find what you want to watch. and secure way of purchasing through the range of Boosts available. series – so you can view them later at a time that suits you.
entertainment. ON YOUR ON YOUR ON YOUR ON YOUR REMOTE REMOTE REMOTE ADD TO YOUR REMOTE Not sure where to find yours? PRESS: PRESS: PRESS: WATCHLIST: PRESS: Just go online at talktalk.co.uk/tvpin. Scroll across to the film or show you This takes you to My TalkTalk TV This takes you to My TalkTalk TV This takes you to My TalkTalk TV Simply press the button on your want to add to your watchlist For extra security if you forget your remote control, and start typing PIN or want to change it, you can do on your remote. Don’t forget, you can search by title, actor, Scroll across to Explore Boosts Scroll across to Rent & Own Scroll across to My Boosts Press this button on your remote so easily by logging into My Account when your film or show is highlighted director or genre.
and following the step-by-step OR
instructions. OK This shows Boosts available to you OK Select Film OK Select My Boosts Start your search by typing on FIND YOUR 2 Our brand new payment screens WATCHLIST: abc your remote Browse through the Boosts you’re clearly show you the cost of the Scroll through films Browse through Boosts you’re not subscribed to rental or subscription. yet subscribed to. These will have the This takes you to My TalkTalk TV word Subscribe clearly shown in the top left-hand corner Select your film. The price is shown OK Select the Boost you want to watch on screen and you’ll only be OK charged when you enter your Scroll across to Watchlist TalkTalk PIN Press OK to bring up the payment OK To go to programmes screen. The price is shown on screen
and add Boosts OK Select Watchlist and add Boosts Rent & own films & own Rent OK and you’ll only be charged when films & own Rent you enter your TalkTalk PIN Browse through the films or shows you have added Enter your TalkTalk PIN when 2 abc prompted OK Select what you want to watch
18 19 Watch hours of award-winning Parental controls Here at TalkTalk we take safety very seriously. We know that you can’t always be in the room to monitor what your * children are watching. With Parental Controls you can choose which programmes are restricted, with complete peace of mind that any unsuitable programmes are PIN protected. drama and must see TV From
Change your YouView PIN Manage your parental controls To hide adult content so it can’t £10 be seen a month Your YouView+ box comes with a YouView PIN (1234) already set. We recommend that you change this to make it more secure. You may ON YOUR ON YOUR REMOTE REMOTE want to make it the same as your TalkTalk PIN PRESS: PRESS: (which you use to rent films and buy shows in the TalkTalk Player and buy Boosts), so you’ve got less things to remember. To go to the main menu To go to the main menu
Scroll across to Settings Scroll across to Settings
Select Parental Controls and follow Select Parental Controls OK the instructions on the screen OK
Select Restrict Adult category
2 Enter your pin abc
OK To confirm settings Use your YouView PIN to protect children by limiting access to what they can see by age rating. This is different to your TalkTalk PIN which is used to rent films Explore Boosts in the TalkTalk Player talktalk.co.uk/tvboost i and buy shows and buy Boosts in the TalkTalk Player. Information 11.22.63:20 © Warner Bros. Entertainment Inc. Quantico: © 2015 ABC Studios. Bunk’d: © Disney. * You’ll need to have a minimum broadband speed of 5mb to add TV Boosts and receive Sky channels. 21 Manage your YouView settings
Want to personalise your TV experience? You can change any of your YouView settings at any time. To access any of You can then enter the IP address, Subnet Mask, Change default settings: Press OK on Automatic the options covered in this section, press and select Settings, then use the to move backwards and forwards System information Default Gateway, Primary DNS Server and Secondary Standby Time and use the arrow keys to select through the menu options. Device information This option tells you the DNS Server yourself. (If you don’t have this information, 2, 3, or 4 hours. manufacturer, model and serial number of your please go to talktalk.co.uk/tvhelp) YouView+ box. You may need this if your YouView+ box Eco mode Use this option to manage the energy has a fault. settings for your YouView+ box. By default, this is Device Management set to HIGH, the most energy efficient mode. Software version This option tells you which software version you currently have installed. This will change Auto delete recordings By default, your YouView+ box Changing Languages Re-tuning Synchronise picture and sound By changing this setting to LOW, your YouView+ box from time to time as YouView updates software for is set to delete old recordings automatically when the will only go to active standby which is less energy you to bring you an even better experience hard disk runs out of space. However, if you don’t want The default language is English. If you would prefer to hear Occasionally, you may need to re-tune your live If you’ve connected your YouView+ box to speakers efficient but will ensure the start up time from this to happen, use the arrow keys to select ON or OFF. a programme in a different language, you can change digital TV channels. For example, you may have or a surround sound system this may cause syncing Number of channels This tells you how many channels standby is greatly reduced. your language settings. Subject to availability – not all moved house or you could be experiencing issues. If this happens, you will need to adjust the you have tuned. If you think you are missing any Software update YouView will automatically update programmes will be available in different languages problems with your reception. audio delay. channels, you can check the number you have here. your software to make sure your service is the best it can RF loop through Use this option to enable the Antenna be. You can use this setting to check for updates manually. Out connection on your YouView+ box. By default, this TV signal quality Reception problems? In YouView is set to OFF. ON YOUR ON YOUR ON YOUR you can check the quality and strength of the channel Update Players & Apps Checking for updates happens REMOTE REMOTE REMOTE PRESS: PRESS: PRESS: you’re watching. In Settings, use the arrow key to scroll automatically. However, you can check for updates right to the TV Signal & Quality option, then press OK. yourself by pressing CHECK NOW.
Network connection broadband status This setting Reset your YouView+ box Use this option if you To get to the main menu Make sure your aerial is connected To get to the main menu will show you the status of your connection. It will also want to reset your YouView+ box and restore it to its give you information about that connection, such as factory settings. However, please be aware that this will also reset your PIN, any preferences you have set, Go to Settings select Language the IP address. You can change this information in to change your audio or subtitle To get to the main menu Scroll across to Settings ‘Network and Internet’ settings. delete your postcode and all your current and future languages recordings and reminders.
Go to Settings and select Go to Settings and select Warning Resetting your YouView+ box will delete OK Network and Internet TV Signal & Quality TV Signal & Quality all of your recordings and cancel any reminders If you want to check your Wired Connection settings that you’ve set. are set to ‘Automatic’ go to this section and your Select Re-tune Channels to Select Synchronise Picture OK YouView+ box will detect your settings. This option is begin the re-tune & Sound Automatic standby time This option controls when, the default setting and is considered to be appropriate or if, your YouView+ box should go into standby mode. for most users. Use the left or right arrow keys to If you haven’t interacted with it after 3 hours, your box select the correct audio delay However, if you prefer, you can change this setting will go into standby mode. to ‘Manual’. Information Information 22 23 FAQ’s Troubleshooting
My YouView+ box takes a while to start up I want to record more than one programme 1. Setting up select Automatic. This should enter your broadband These can sometimes cause electrical interference with By default the Eco mode on your YouView+ box is set to HIGH as this is the most You can watch one programme while recording another. You can also record two settings for you automatically. If this does not happen, your equipment. Try moving any electrical appliances When you switch your YouView+ box on for the first energy efficient mode. By changing this setting to LOW, your YouView+ box will go onto programmes at the same time and still watch a recording or a show on catch-up, restart your router and try again. If you need to enter away from your YouView+ box to time, you’ll need to run through the set up wizard to active standby. This is less energy efficient but the start up time will be much quicker. on demand or that you’ve stored in MyView. Premium channels like Sky Movies values manually, select Manual. see if this helps. tune the TV channels available to you. If the set up and Sky Sports currently can’t be recorded in the TalkTalk Player. Want to adjust this setting? Press to access the YouView main menu, scroll wizard doesn’t start, freezes or the ‘All Done’ screen across to Settings, select Device Management and then select Eco Mode. b) If you did not accept the Terms of Use at the end e) You may need to contact an aerial engineer if the Is everything available for free? is not displayed at the end, try the following steps to of the set up wizard, you will not be able to use the problem persists as the quality of your home aerial There is a huge selection of free entertainment available in the YouView Guide and An error message has appeared on the screen resolve this: on demand or search features. To change this, press may not be sufficient. You can find more details through the TalkTalk Player. As a TalkTalk customer you can also customise your Make a note of the error code and follow the on screen instructions. Most issues can be fixed on your remote control and go to Settings > about this at talktalk.co.uk/tvhelp package with our flexible TV Boosts. These have a minimum commitment of one by switching your YouView+ box and broadband router off and on again. If you are still having a) Check the power cable is connected securely to your Your Info & Legal > Terms of Use. Select Accept then month so you won’t be tied into lengthy contracts and you can easily remove them problems, go to talktalk.co.uk/tvhelp where you can find lots of useful information. YouView+ box and power is switched on at the wall. press OK. The on demand and search features should any time after the first month at talktalk.co.uk/myaccount 3. Poor picture – on demand now be available to you. There is a problem with my picture quality b) Check your TV is ON and not in standby. If you experience buffering, or a jittery or frozen picture, Your entertainment is delivered through your TV aerial and your broadband How long can I keep a film for once I’ve rented it? Rented films are available for 48 hours. You’ll only be charged once, regardless of try the following: connection. If you are experiencing problems with YouView you may need to re-tune c) Press INPUT or SOURCE on your TV remote control 2. Poor picture – Freeview channels your live digital channels. You can find out how to do this on page 23 of this guide. how many times you watch it. and check your TV display reflects the input YouView If your picture is pixelated or breaking up: This is likely a) Check to see if there are any other devices connected Experiencing problems watching TV on demand? Try switching your YouView+ box Is it possible to watch YouView through more than one TV? is connected to (e.g. HDMI). to be a problem with the signal reaching your YouView+ to the internet e.g. laptops or games consoles. These and broadband router off and on again. If this doesn’t fix the problem, go to Currently, we do not support multi-room viewing. Connecting more than one YouView+ box. Try the following aerial signal steps to resolve this: can slow your broadband speed, especially during talktalk.co.uk/tvhelp where you can find lots of useful information. box to a single broadband line may impact the quality of the TV service that you receive d) If the set up wizard has frozen, check your aerial peak periods. Disconnecting or reducing usage of as some of the programmes you watch are delivered via your broadband service. Why do I need 2 different PIN numbers? cable between your TV and YouView+ box and also a) Check all your cables are connected correctly and these devices may resolve this issue. The TalkTalk PIN and YouView PIN are used for different reasons. The YouView PIN How can I avoid having cables running round my house? your ethernet cable between your box and router securely. In particular, check your aerial cable’s are connected correctly and securely. If not, re- (set by default to 1234) is used to confirm age restricted programming you have set up You will need a cable connecting your YouView+ box and TalkTalk router so that you can connection to the wall socket and your YouView+ b) Check that all your cable connections, in particular connect any loose cables. If you have used powerline as part of your Parental Controls. It’s easier to change your YouView PIN to the same access Players & Apps like BBC iPlayer and the TalkTalk Player. If you don’t want extra box. the ethernet connection from your YouView+ box adapters, check these are set up correctly too. number as your TalkTalk PIN. The TalkTalk PIN is used to confirm any payments you cabling running round your house you can use our powerline adapters to connect your to your router or powerline adapters, are connected make in the TalkTalk Player. YouView+ box and TalkTalk router wirelessly. b) Restart your YouView+ box. Press the On/Off switch correctly and securely. If not, re-connect any loose e) Restart your YouView+ box. Press the On/Off switch I’ve forgotten my YouView PIN at the back of the YouView+ box, then press the I/O cables, restart your router and turn the power OFF Powerline adapters eliminate wires and immediately turn a plug socket into a network at the back of the YouView+ box, then press the I/O button at the front. and then ON to reset powerline adapters. If you did not set a PIN number during set up, the default PIN is 1234. If you can’t connection extending your broadband connection delivering your broadband to your set button at the front. The set up wizard should restart. remember your PIN, you can reset it by answering your security question. Go to top box wirelessly. They are particularly useful if your TV and router are in separate rooms c) If restarting your box didn’t fix the issue, try a channel c) If the problems persists, you may need to contact Settings > Parental Controls > Change PIN and enter the answer to your security or more than 3 metres apart. If the set up wizard has finished but your YouView+ box re-tune. Using your remote control, press the your broadband provider or an engineer. For more question. If you can’t remember your PIN number and security question you will have did not connect to your broadband, try the following YouView button, go to Settings > TV Signal & Quality > details, visit to reset the box. (Note: Resetting your YouView+ box will delete all your preferences We have optimised our powerline adapters for use with TalkTalk TV - to support the talktalk.co.uk/tvhelp steps to resolve this: Re-tune Channels. and recordings). To reset your box, press on your remote control and go channels in our TV Boosts. We do not endorse other vendors’ powerline adapters for use with TalkTalk TV as we cannot guarantee they meet the minimum specification necessary to Settings > Device Management > Reset YouView+ box. Once you reset the box, a) Press the button on your remote control, go to support channels in our TV Boosts. You can buy our powerline adapters from the online d) Have there been any recent changes in or outside your you will need to go through the set up process again and create a new PIN number to Settings > Network & Internet > Wired Connection and shop and pay upfront with your debit or credit card. home? For example, have you placed any electrical I’ve forgotten my TalkTalk PIN? appliances near the YouView+ box? Is there any building Your TalkTalk PIN is printed inside your Welcome Pack. If you’ve mislaid your work taking place or has there been any extremeweather? Welcome Pack you can view and change your PIN online at talktalk.co.uk/tvpin Information Information 24 25 4. Sound problems: no sound If you can’t hear anything, try the following: Quick connection
a) Check whether the mute or volume control button on your TV and / or YouView remote control have Waste Electrical & Simply follow the step-by-step instructions to get set up. been accidentally pressed. Electronic Equipment Or take a look at the enclosed Start Up Guide for more help. Each year in the UK we throw away over 1.2 b) Check all your HDMI / SCART cables are million tonnes of electrical and electronic connected securely. waste (WEEE). Over 75% of this waste finishes up in landfill, where lead and other toxins can 1 Connect your TalkTalk router 2 Connect your TV to the 3 Connect the aerial to your 4 Connect the power cable c) If connected to a surround sound system, check cause soil and water contamination. This to the YouView+ box using YouView+ box using the YouView+ box using your and switch on that the system is ON and cables are connected can have a harmful effect on natural habitat, the yellow Ethernet cable HDMI cable OR using a existing aerial cable OR using correctly and securely. wildlife and also human health. SCART cable the white aerial cable supplied Many of the electrical items that we throw away Syncing between picture and sound If you have can be recycled and re-used. Recycling helps to connected your YouView+ box to a surround sound save natural finite resources and also reduces system, you can adjust the synchronisation between the the environmental and health risks. EU and UK regulations require us to collect as much WEEE sound and picture manually. To do this, press as possible for treatment, recovery/re-use and on your remote control and go to Settings > TV Signal & environmentally sound disposal. Quality > Synchronise Picture & Sound, then select the You can play an important part by ensuring that appropriate value. 4 your TalkTalk equipment is recycled or given to a take-back scheme… not just thrown away. Please visit talktalk.co.uk/weeereturns for details of the TalkTalk take-back scheme.
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YouView is subject to terms of use, suitable broadband speed (at least 3mb/s), TV aerial and coverage, see www.youview.com. Software contained in this device is licensed on a limited basis. All other rights reserved. YouView and the YouView logo are registered trade marks of YouView TV Limited and are used under licence. © YouView TV Limited 2015. All logos and content images are trademarks and / or copyright of their respective owners. Information Information 26 If you need help or advice you can also ask other TalkTalk customers at community.talktalk.co.uk 27 Rent the latest blockbusters and family films New releases from £3.45
Just press the button on your remote and select Rent & Own TVUGPLUSv60416
Star28 Wars: The Force Awakens: © 2015 & TM LucasFilm Ltd. All Rights Reserved. Snoopy & Charlie Brown: The Peanuts Movie: © 2015 Twentieth Century Fox Film Corporation. All rights reserved. PEANUTS © 2015 Peanuts Worldwide LLC.