Talktalk Response
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Transcript of Hearing (Day 3)
1 Wednesday, 5 October 2016 2 (10.30 am) 3 THE CHAIRMAN: Good morning, Mr Beard. 4 MR BEARD: Mr Chairman, members of the tribunal, we are 5 moving on to factual evidence, and the first witness to 6 be called is Mr John Petter. 7 MR JOHN RICHARD MARTIN PETTER (sworn) 8 Examination-in-chief by MR BEARD 9 MR BEARD: Mr Petter, good morning. First of all, you 10 should have in front of you a set of bundles -- ah, they 11 are behind. That is a good start. 12 Those bundles, just for the tribunal's information, 13 should contain material that is confidential to BT. It 14 is obviously not material that is confidential to other 15 parties. So some of the redactions will be different 16 from the material you have before you. 17 Could you be passed bundle N1, or core 1, depending 18 on how it is labelled. If you could turn to tab B, 19 there is a document that, on the first page, is said to 20 be a witness statement of Mr John Richard Martin Petter. 21 If you turn to the back of that document, do you have 22 a signature page? 23 A. Yes, I do, page 79. 24 Q. Is this your witness statement? 25 A. That's right, it is, yes. 1 1 Q. Just for the tribunal's note, the versions you have 2 won't have a signature on the back page because, when 3 the confidentiality marking was done, it was done on an 4 electronic version? 5 THE CHAIRMAN: You will be pleased to know that I do have 6 a signature page. -
Talktalk Telecom Group Limited Annual Report 2021 1 STRATEGIC REPORT Our Business Model
TalkTalk Telecom Group Limited 2021 Annual Report 2021 Annual Limited Group Telecom TalkTalk 2021 ANNUAL REPORT TalkTalk Telecom Group Limited (formerly TalkTalk Telecom Group PLC) At a glance Contents Strategic report IFC At a glance 2 Our business model 4 Our strategy 6 Key performance indicators 8 Business and financial review 13 Principal risks and uncertainties HQ 18 Section 172 Salford, Greater 24 Regulatory environment Manchester 26 Corporate social responsibility Corporate governance 30 Corporate governance 35 Audit Committee report 38 Directors’ remuneration report 53 Directors’ report 55 Directors’ responsibility statement 47,300 Financial statements Over 3,000 high-speed unbundled 56 Independent auditor’s report Ethernet 66 Consolidated income statement exchanges 67 Consolidated balance sheet connections 68 Consolidated cash flow statement 69 Consolidated statement of changes in equity 70 Notes to the consolidated financial statements 108 Company balance sheet 109 Company cash flow statement 110 Company statement of changes in equity 111 Notes to the Company financial statements Other information UK’s 116 Five year record (unaudited) 96% largest 117 Alternative performance measures population wholesale 118 Glossary coverage broadband 120 Registered office 120 Advisers provider Over 957 million GB average 4 million customer broadband downloads per customers month Stay up to date at www.talktalkgroup.com 2,019 2.8 million employees FTTC and FTTP (as at 28 customers February 2021) WHO WE ARE TalkTalk is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair connectivity should be available to everyone. Since entering the market in the early 2000s, we have a proud history as an innovative challenger brand ensuring customers benefit from more choice, affordable prices and better services. -
Quick Start Guide Start Quick Welcome
Thank you for choosing YouView from BT from YouView choosing for you Thank Quick Start Guide Start Quick Welcome Here’s everything you need to know to connect your YouView+ box. Just follow the steps over the page. To find out more about using your YouView+ box, see your YouView+ User Guide. Need some help? No problem – go to bt.com/help/youview, Open out and turn or give us a call on 0800 111 4567. over to set up Six of the best tips 1 Open BT Player for even more choice Press for all your BT TV programmes. There’s something for everyone, including kids’ shows, films and music – all without ads. 2 Press to open the YouView main menu This button is your launchpad into the wonderful world of YouView, including easy access to on demand programmes, players, apps, your recordings, settings and more. 3 Fine tune your viewing with HD To watch in HD, press while watching a channel. If it’s available in HD, you’ll see an option to Watch Now in HD. Freeview HD channels start at channel 101. 4 Use your super-smart search tool If you know what programme you’re looking for, press and start typing Offices worldwide using the number buttons on your remote. © British Telecommunications plc 2015 We’re registered in England at 81 Newgate Street, London EC1A 7AJ 5 Find what to watch using the YouView Guide and filters (company number 1800000). Press to see what’s on and scroll back to catch programmes you might Item code 080874 V2 Written and designed by The Art & Design Partnership and Muse Publishing. -
Annex 2: Providers Required to Respond (Red Indicates Those Who Did Not Respond Within the Required Timeframe)
Video on demand access services report 2016 Annex 2: Providers required to respond (red indicates those who did not respond within the required timeframe) Provider Service(s) AETN UK A&E Networks UK Channel 4 Television Corp All4 Amazon Instant Video Amazon Instant Video AMC Networks Programme AMC Channel Services Ltd AMC Networks International AMC/MGM/Extreme Sports Channels Broadcasting Ltd AXN Northern Europe Ltd ANIMAX (Germany) Arsenal Broadband Ltd Arsenal Player Tinizine Ltd Azoomee Barcroft TV (Barcroft Media) Barcroft TV Bay TV Liverpool Ltd Bay TV Liverpool BBC Worldwide Ltd BBC Worldwide British Film Institute BFI Player Blinkbox Entertainment Ltd BlinkBox British Sign Language Broadcasting BSL Zone Player Trust BT PLC BT TV (BT Vision, BT Sport) Cambridge TV Productions Ltd Cambridge TV Turner Broadcasting System Cartoon Network, Boomerang, Cartoonito, CNN, Europe Ltd Adult Swim, TNT, Boing, TCM Cinema CBS AMC Networks EMEA CBS Reality, CBS Drama, CBS Action, Channels Partnership CBS Europe CBS AMC Networks UK CBS Reality, CBS Drama, CBS Action, Channels Partnership Horror Channel Estuary TV CIC Ltd Channel 7 Chelsea Football Club Chelsea TV Online LocalBuzz Media Networks chizwickbuzz.net Chrominance Television Chrominance Television Cirkus Ltd Cirkus Classical TV Ltd Classical TV Paramount UK Partnership Comedy Central Community Channel Community Channel Curzon Cinemas Ltd Curzon Home Cinema Channel 5 Broadcasting Ltd Demand5 Digitaltheatre.com Ltd www.digitaltheatre.com Discovery Corporate Services Discovery Services Play -
Analysys Mason Document
Sky launches a mobile service in the UK in anticipation of increased competition in convergence December 2016 Heenu Nihalani and Kerem Arsal Sky is the newest entrant to the UK mobile market, and the forthcoming launch of its ‘Sky Mobile’ service brings an alternative fixed–mobile proposition to a relatively nascent convergence market. As a mobile virtual network operator (MVNO), it will use O2’s network, and offer 12-month contracts in loose bundles to its fixed subscribers, as well as separately to non-subscribers at a higher price point. Sky reports that over 46 000 people have pre-registered for Sky Mobile, which will be launched in mid-December. This article examines Sky Mobile’s pricing and positioning in more detail, and discusses the effects that this service may have on the UK’s mobile and FMC markets. Sky is clearly targeting its mobile proposition at its current customer base Sky is entering the market with relatively cautious pricing, without aggressive discounting, and with continued focus on premium services. It is a convincing offer for its fixed broadband subscribers, but less so for non- subscribers. The service is positioned to compete in a marketplace increasingly dominated by converged offers following BT’s acquisition of EE in August 2016. Pricing for Sky’s fixed customers is competitive. Prices are tiered around data allowances: GBP10 per month for 1GB, GBP15 for 3GB, and GBP20 for 5GB; each comes with unlimited voice and SMS. The pricing closely matches similar plans from Virgin Media and Vodafone, while BT’s pricing is slightly lower for its FMC bundle subscribers. -
BT TV Adopts Telestream Vantage for Enhanced Multiscreen OTT Media
Vantage Case Study: BT TV Deliver Ingest Monetize Edit BT TV Adopts Telestream Vantage for Enhanced Multiscreen OTT Media Processing Leading UK Telco service provider enhances business agility with Telestream; Introduces robust multiscreen services to better serve millions of consumers “BT TV evaluated all of the The Company available transcoding options BT TV is a subscription IPTV service offered by BT, a division of United and found that Vantage offered Kingdom telecommunications company BT Group, and was originally high quality content in the widest launched as BT Vision in December 2006. As of the end of 2017, BT TV has range of multiscreen formats, with 1.8 million customers. media processing times that are significantly faster than any other BT TV provides on-demand content, 30 entertainment channels (18 of which platform. are available in HD), nine children’s channels, 11 Movie channels (Sky Movies) and five live sports channels (BT Sport & Sky Sports). BT Sport channels are — Peter Harvey, Head of Content available in SD and HD through IPTV signals. BT Sport, ESPN and AMC from Operations (VOD and Digital BT are now available in non-fibre areas over IPTV using copper multicast Media) at BT Technology. where available. As BT TV transmits channels and content through IPTV, BT requires custom- ers to sign up to the BT Broadband internet and phone service to use BT TV, with connection via BT’s official router, BT Home Hub. The Challenge BT TV operates in a fierce commercial environment. One where broadcasters compete daily for viewing audiences – ultimately, they compete for eyeballs. -
Your Guide to Youview+ from BT
Keep this guide somewhere safe You might need it from time to time. All Rights Reserved. Your guide to YouView+ from BT Quick start guide inside The Hunger Games: Catching Fire © 2013, Artwork Fire The Hunger Games: Catching & Supplementary Entertainment TM & © 2014 Lions Gate Materials Inc. The Hunger Games: Catching Fire Available now on BT Box Office Top 10 tips Welcome to YouView from BT Once programmed, you can use your YouView remote In Search, you’ll only see suggestions until you press . You’ll soon be able to sit back and enjoy the shows you love. to control your TV. See page 45. If you can’t see what you’re looking for, press to see everything that matches your search. But first things first. To get set up, just follow the few simple steps starting Try these shortcut buttons on your remote: over the page. It’s easy and shouldn’t take more than half an hour. With the YouView mobile app, you can see what’s on Find any programme available on YouView. and set recordings on the move. Then, you can learn all about YouView and how it’ll help you take control Takes you back to where you were or of your TV in ‘Using YouView’ starting on page 21. back a level in the menus. Go to youview.com/mobileapp to find out more. Takes you back to live TV or out of a High definition Freeview channels are separate from Need some help? No problem – give us a call on 0800 111 4567, go to player menu. -
Non-Confidential Sky's Response to Ofcom's
NON-CONFIDENTIAL SKY’S RESPONSE TO OFCOM’S SUPPLEMENTARY CONSULTATION IN ITS REVIEW OF THE PAY TV WHOLESALE MUST OFFER OBLIGATION EXECUTIVE SUMMARY 1. Ofcom’s Supplementary Consultation addresses the issue of whether Sky’s insistence on reciprocal wholesale supply of ‘key content’ may be regarded as a practice that is prejudicial to fair and effective competition. For the reasons set out in this response, that is not the case. 2. The Supplementary Consultation identifies only one case in which it is claimed that Sky’s insistence on reciprocal wholesale supply (which has never extended beyond Premier League content) may have had an impact on competition, namely Sky’s commercial negotiations with BT with regard to the wholesale supply of Sky Sports for BT’s YouView platform. 3. Sky’s insistence on reciprocal wholesale supply of Premier League content in its negotiations with BT is the subject of an ongoing Competition Act investigation by Ofcom – a fact barely acknowledged in the Supplementary Consultation. If Ofcom is now considering the use, instead, of section 316 to address the same matters, it should make that clear. A decision to do so would need to be supported by a cogent explanation for Ofcom’s change of position; Sky considers that it would be difficult for Ofcom to justify a decision that it is more appropriate now to proceed under section 316. 4. A decision to intervene under section 316 on the grounds of Sky’s position on reciprocal wholesale supply would also need to satisfy all other conditions for the legitimate exercise of those powers. -
TV Viewing in the Internet Age Television As Its Content and Would Transform There Are Important Regional Variations Television Into an Art Form
TV viewing in the internet age television as its content and would transform There are important regional variations television into an art form. Some internet too. Put simply, the further away you live from BARB’s study of UK TV evangelists disagree and prefer to proclaim London, the less likely you are to timeshift viewing habits shows 87% the death of television – in particular, linear your viewing. Work–life balance issues have of all viewing is still live at television. This isn’t a new assertion by media to be at play: those low timeshift viewers in owners keen to attract television advertising Ulster, Wales, Scotland and the Borders are the point of broadcast, with budgets, although the voices sometimes seem probably enjoying all the benefits of living other uses for the TV screen louder than ever. away from the cities. The biggest timeshifters BARB is a joint industry currency that are Londoners and those in the South and representing on average is owned by the television and advertising South-East, many of whom spend long hours only 40 minutes per day. community in the UK. For 35 years we have at work sandwiched between soul-destroying been providing impartial evidence on how long commutes. Netflix and Amazon Video people watch television and are well are growing but are placed to investigate whether the complementary to linear TV alleged malaise is real or perhaps just FIGURE 1: TIMESHIFTING ANALYSIS wishful thinking. There are several Percentage timeshift viewing, 2015 and online viewing is still claims that are used to fan the flames. -
Your Youview User Guide
A brighter home for everyone Your YouView user guide 7 of the most popular Sky entertainment channels 7 day catch-up The best players on your TV Sky Sports and Sky Movies with a one month commitment Rent the latest blockbusters Dip in and out of What’s inside? Sky Sports and Sky Movies Main features 5-7 one month at a time YouView Guide 8-13 Browse and search programmes in the YouView Guide 8 Record 10 Extra channels 13 On Demand 14-19 Catch up on your TV 14 The TalkTalk Player 16 Renting films and adding Boosts 18 Your TalkTalk PIN 19 More information 21-27 Parental controls 21 5 channels for £30 a month 11 channels for £15 a month Now included with our Settings 22 Channels 501-505 Channels 530 -540 Sky Movies Boost FAQ’s 24 Troubleshooting 25 To add instantly go to the channel and press OK talktalk.co.uk/tvboost Quick connection 27 *You’ll need to have a minimum broadband speed of 5Mb to add TV Boosts. All information and prices in this guide are correct at time of going to print and subject to change. Get the most from your YouView box Enjoy all this: Main Features Access all your favourite Freeview channels Use your TalkTalk PIN to watch more -WTVTfV[#gcYeb`f[X You’ll need a working TV aerial to get your Freeview Sign up to our great value Boosts for a month at a YouView Guide channels. Your YouView box will automatically tune time – perfect for the school holidays or the sports -bYf[X`b fcbcg_Te^ in to the standard channels including some in HD. -
BT Group Plc Annual Report 2020 BT Group Plc Annual Report 2020 Strategic Report 1
BT Group plc Group BT Annual Report 2020 Beyond Limits BT Group plc Annual Report 2020 BT Group plc Annual Report 2020 Strategic report 1 New BT Halo. ... of new products and services Contents Combining the We launched BT Halo, We’re best of 4G, 5G our best ever converged Strategic report connectivity package. and fibre. ... of flexible TV A message from our Chairman 2 A message from our Chief Executive 4 packages About BT 6 investing Our range of new flexible TV Executive Committee 8 packages aims to disrupt the Customers and markets 10 UK’s pay TV market and keep Regulatory update 12 pace with the rising tide of in the streamers. Our business model 14 Our strategy 16 Strategic progress 18 ... of next generation Our stakeholders 24 future... fibre broadband Culture and colleagues 30 We expect to invest around Introducing the Colleague Board 32 £12bn to connect 20m Section 172 statement 34 premises by mid-to-late-20s Non-financial information statement 35 if the conditions are right. Digital impact and sustainability 36 Our key performance indicators 40 Our performance as a sustainable and responsible business 42 ... of our Group performance 43 A letter from the Chair of Openreach 51 best-in-class How we manage risk 52 network ... to keep us all Our principal risks and uncertainties 53 5G makes a measurable connected Viability statement 64 difference to everyday During the pandemic, experiences and opens we’re helping those who up even more exciting need us the most. Corporate governance report 65 new experiences. Financial statements 117 .. -
Nathalie Slides
THE DYNAMICS OF THE UK TV MARKET Latest consumer and business trends 24th October 2017 ATON IK ATON IK D I GITA L D I GITA L Nathalie Lethbridge [email protected] atonikdigital.com 2 Television and audio-visual content ofcom.org.uk CommunicationsATON IK Market Report 2017AT O- UnitedN IK Kingdom 2 Television and audio-visual content D I GITA L D I GITA L ^ƉĞŶĚŽŶh<ͲŽƌŝŐŝŶĂƚĞĚƉƌŽŐƌĂŵŵŝŶŐďLJƚŚĞŵĂŝŶĮǀĞW^ĐŚĂŶŶĞůƐǁĂƐĂƚŝƚƐŚŝŐŚĞƐƚůĞǀĞů DĂŶLJƉĞŽƉůĞƐƵďƐĐƌŝďĞƚŽŵŽƌĞƚŚĂŶŽŶĞŽŶͲĚĞŵĂŶĚͬƐƚƌĞĂŵŝŶŐƐĞƌǀŝĐĞƐŝŶĐĞϮϬϭϮ KǀĞƌĂůůƐƉĞŶĚŽŶĮƌƐƚͲƌƵŶh<Ͳ ^ƉĞŶĚŽŶƉĞĂŬƟŵĞƉƌŽŐƌĂŵŵŝŶŐ ŽƌŝŐŝŶĂůƐƉŽƌƚƐĐŽŶƚĞŶƚŝŶĚĂLJƟŵĞ LJƚŚĞĞŶĚŽĨϮϬϭϲ͕ĨŽƵƌŝŶƚĞŶ ŵŽƐƚƉŽƉƵůĂƌĐŽŵďŝŶĂƟŽŶǁĂƐ ŝŐŚƚƉĞƌĐĞŶƚŽĨĂůůƵƐĞƌƐŽĨEĞƞůŝdž͕ŽƌŝŐŝŶĂƚĞĚƉƌŽŐƌĂŵŵŝŶŐ;ŝŶĐůƵĚŝŶŐ ĂŶĚŶĂƟŽŶƐ͛ĂŶĚƌĞŐŝŽŶƐ͛ ĂŶĚůĂƚĞŶŝŐŚƚǁŚĞŶĐŽǀĞƌŝŶŐƚŚĞ ƵƐĞƌƐŽĨEĞƞůŝdž͕ŵĂnjŽŶWƌŝŵĞ EĞƞůŝdžĂŶĚŵĂnjŽŶWƌŝŵĞ͕ǁŝƚŚ ŵĂnjŽŶWƌŝŵĞĂŶĚEKtdsŚĂĚŶĂƟŽŶƐ͛ĂŶĚƌĞŐŝŽŶƐ͛ƉƌŽŐƌĂŵŵŝŶŐͿ ƉƌŽŐƌĂŵŵŝŶŐǁĂƐďƌŽĂĚůLJƐƚĂďůĞ͕ ϮϬϭϲh&ƵƌŽƉĞĂŶ&ŽŽƚďĂůů ĂŶĚEKtdsŚĂĚĂĐĐĞƐƐƚŽŵŽƌĞ ϮϲйŽĨƵƐĞƌƐƵƐŝŶŐďŽƚŚƐĞƌǀŝĐĞƐ ĂĐĐĞƐƐƚŽĂůůƚŚƌĞĞƐĞƌǀŝĐĞƐŝŶƚŚĞďLJƚŚĞŵĂŝŶĮǀĞW^ĐŚĂŶŶĞůƐʹ ǁŚŝůĞƐƉĞŶĚŽŶůĂƚĞͲŶŝŐŚƚĂŶĚ ŚĂŵƉŝŽŶƐŚŝƉƐĂŶĚƚŚĞZŝŽ KŶĞ͕dǁŽ͕/ds;ŝŶĐůƵĚŝŶŐ ĚĂLJƟŵĞƉƌŽŐƌĂŵŵŝŶŐŐƌĞǁďLJ KůLJŵƉŝĐĂŶĚWĂƌĂůLJŵƉŝĐ'ĂŵĞƐ͘ ƚŚĂŶŽŶĞŽĨƚŚĞƐĞƐĞƌǀŝĐĞƐ͘dŚĞ ŝŶƚŚĞĮŶĂůƋƵĂƌƚĞƌŽĨϮϬϭϲ͘ ĮŶĂůƚŚƌĞĞŵŽŶƚŚƐŽĨϮϬϭϲ͘/dsƌĞĂŬĨĂƐƚͿͬ^dsͬhds͕ŚĂŶŶĞůϰ ϯϭйĂŶĚϰйƌĞƐƉĞĐƟǀĞůLJŝŶƌĞĂů KǀĞƌůĂƉďĞƚǁĞĞŶƐƵďƐĐƌŝďĞƌƐŽĨĂŶĚŚĂŶŶĞůϱʹŝŶĐƌĞĂƐĞĚďLJϰй ƚĞƌŵƐ͘dŚŝƐŵĂLJďĞĚƵĞŝŶƉĂƌƚƚŽ ƚŚĞŵĂŝŶƚĞůĞǀŝƐŝŽŶƐƵďƐĐƌŝƉƟŽŶŝŶƌĞĂůƚĞƌŵƐƚŽάϮ͕ϳϬϴŵŝŶϮϬϭϲ͘ ďƌŽĂĚĐĂƐƚĞƌƐŝŶĐƌĞĂƐŝŶŐƐƉĞŶĚŽŶ &ŝŐƵƌĞϮ͘ϰ͗^ƵďƐĐƌŝƉƟŽŶŽŶͲĚĞŵĂŶĚĂŶĚƐƚƌĞĂŵŝŶŐƐĞƌǀŝĐĞƐŽǀĞƌůĂƉ services in the UK &ŝŐƵƌĞϮ͘ϭϴ͗^ƉĞŶĚŽŶĮƌƐƚͲƌƵŶh<ŽƌŝŐŝŶĂƚĞĚŽƵƚƉƵƚŽŶƚŚĞĮǀĞŵĂŝŶW^ĐŚĂŶŶĞůƐ