1. This Promotion Is Conducted by DSG Retail Limited in Partnership with Network Partners
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Transcript of Hearing (Day 3)
1 Wednesday, 5 October 2016 2 (10.30 am) 3 THE CHAIRMAN: Good morning, Mr Beard. 4 MR BEARD: Mr Chairman, members of the tribunal, we are 5 moving on to factual evidence, and the first witness to 6 be called is Mr John Petter. 7 MR JOHN RICHARD MARTIN PETTER (sworn) 8 Examination-in-chief by MR BEARD 9 MR BEARD: Mr Petter, good morning. First of all, you 10 should have in front of you a set of bundles -- ah, they 11 are behind. That is a good start. 12 Those bundles, just for the tribunal's information, 13 should contain material that is confidential to BT. It 14 is obviously not material that is confidential to other 15 parties. So some of the redactions will be different 16 from the material you have before you. 17 Could you be passed bundle N1, or core 1, depending 18 on how it is labelled. If you could turn to tab B, 19 there is a document that, on the first page, is said to 20 be a witness statement of Mr John Richard Martin Petter. 21 If you turn to the back of that document, do you have 22 a signature page? 23 A. Yes, I do, page 79. 24 Q. Is this your witness statement? 25 A. That's right, it is, yes. 1 1 Q. Just for the tribunal's note, the versions you have 2 won't have a signature on the back page because, when 3 the confidentiality marking was done, it was done on an 4 electronic version? 5 THE CHAIRMAN: You will be pleased to know that I do have 6 a signature page. -
Ben Terry Location Planning Manager -- More Than Just Shops
Ben Terry Location Planning Manager -- more than just shops Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in twelve countries Shop keepers? Have to be more than Shop Keepers Increasingly complexity and cost Retail supply chains Diversity of goods and how customers want them Store Reserve & Store Same day Online Installed setup collect ✓ ✓ ✓ ✓ ✗ ✓ ✓ ✓ ✓ ✓ ✗ ✓ ✓ Some ✓ ✓ Some ✓ ✓ Some ✓ ✗ ✓ ✓ How we currently do things - Newark o Centre of our UK&I Operations o Serves all UK&I Brands o Over 1.5m sq. ft. with max 4000 colleagues on site o Home Fulfillment Centre via CSC’s o Branch Fulfillment Centre o Small Products Warehouse o Customer Repair Centre Building 1 Overview Building 1 Building 1 o HFC (Home Fulfilment Centre); 440,000 sq. ft. in Chambers 2 and 3, a small portion of which is also utilised by Newark CSC. o Reverse Logistics (Returns) and Spares; 220,000 Chamber 1 Chamber 2 Chamber 3 sq. ft. on the ground floor of Chamber 1 o Customer Repair Centre; 184,000 sq. ft. on the mezzanine in Chamber 1. How we currently do things - CSCs o 22 Customer Service Centres o 5m+ home visits per year o 250 Specialist Engineers o +250,000 white goods repair in home o 7am to 9pm delivery slots o Enhanced Service Capability o Detailed Property Requirements Repair; Service; Install; Upgrade; Membership Ben Terry - Introduction Career History: 15 years experience in site location / retail analysis GeoBusiness Solutions – retail & leisure consultancy PinPoint -
Talktalk Telecom Group Limited Annual Report 2021 1 STRATEGIC REPORT Our Business Model
TalkTalk Telecom Group Limited 2021 Annual Report 2021 Annual Limited Group Telecom TalkTalk 2021 ANNUAL REPORT TalkTalk Telecom Group Limited (formerly TalkTalk Telecom Group PLC) At a glance Contents Strategic report IFC At a glance 2 Our business model 4 Our strategy 6 Key performance indicators 8 Business and financial review 13 Principal risks and uncertainties HQ 18 Section 172 Salford, Greater 24 Regulatory environment Manchester 26 Corporate social responsibility Corporate governance 30 Corporate governance 35 Audit Committee report 38 Directors’ remuneration report 53 Directors’ report 55 Directors’ responsibility statement 47,300 Financial statements Over 3,000 high-speed unbundled 56 Independent auditor’s report Ethernet 66 Consolidated income statement exchanges 67 Consolidated balance sheet connections 68 Consolidated cash flow statement 69 Consolidated statement of changes in equity 70 Notes to the consolidated financial statements 108 Company balance sheet 109 Company cash flow statement 110 Company statement of changes in equity 111 Notes to the Company financial statements Other information UK’s 116 Five year record (unaudited) 96% largest 117 Alternative performance measures population wholesale 118 Glossary coverage broadband 120 Registered office 120 Advisers provider Over 957 million GB average 4 million customer broadband downloads per customers month Stay up to date at www.talktalkgroup.com 2,019 2.8 million employees FTTC and FTTP (as at 28 customers February 2021) WHO WE ARE TalkTalk is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair connectivity should be available to everyone. Since entering the market in the early 2000s, we have a proud history as an innovative challenger brand ensuring customers benefit from more choice, affordable prices and better services. -
Annex 2: Providers Required to Respond (Red Indicates Those Who Did Not Respond Within the Required Timeframe)
Video on demand access services report 2016 Annex 2: Providers required to respond (red indicates those who did not respond within the required timeframe) Provider Service(s) AETN UK A&E Networks UK Channel 4 Television Corp All4 Amazon Instant Video Amazon Instant Video AMC Networks Programme AMC Channel Services Ltd AMC Networks International AMC/MGM/Extreme Sports Channels Broadcasting Ltd AXN Northern Europe Ltd ANIMAX (Germany) Arsenal Broadband Ltd Arsenal Player Tinizine Ltd Azoomee Barcroft TV (Barcroft Media) Barcroft TV Bay TV Liverpool Ltd Bay TV Liverpool BBC Worldwide Ltd BBC Worldwide British Film Institute BFI Player Blinkbox Entertainment Ltd BlinkBox British Sign Language Broadcasting BSL Zone Player Trust BT PLC BT TV (BT Vision, BT Sport) Cambridge TV Productions Ltd Cambridge TV Turner Broadcasting System Cartoon Network, Boomerang, Cartoonito, CNN, Europe Ltd Adult Swim, TNT, Boing, TCM Cinema CBS AMC Networks EMEA CBS Reality, CBS Drama, CBS Action, Channels Partnership CBS Europe CBS AMC Networks UK CBS Reality, CBS Drama, CBS Action, Channels Partnership Horror Channel Estuary TV CIC Ltd Channel 7 Chelsea Football Club Chelsea TV Online LocalBuzz Media Networks chizwickbuzz.net Chrominance Television Chrominance Television Cirkus Ltd Cirkus Classical TV Ltd Classical TV Paramount UK Partnership Comedy Central Community Channel Community Channel Curzon Cinemas Ltd Curzon Home Cinema Channel 5 Broadcasting Ltd Demand5 Digitaltheatre.com Ltd www.digitaltheatre.com Discovery Corporate Services Discovery Services Play -
Appointment of Group Finance Director
27 March 2018 Embargoed until 7.00am Appointment of Group Finance Director Dixons Carphone plc (the "Company") announces the appointment of Jonny Mason to its Board as Group Finance Director, with effect from a date to be confirmed. Jonny has been Chief Financial Officer of Halfords plc since 2015 and was Interim Chief Executive Officer between September 2017 and January 2018. Prior to that Jonny was CFO of Scandi Standard AB, a Scandinavian company which successfully listed in Stockholm in June 2014. Jonny’s early career included CFO at Odeon and UCI Cinemas, Finance Director of Sainsbury’s Supermarkets and finance roles at Shell and Hanson plc. Ian Livingston, Chairman of Dixons Carphone, said: “The Board and I are very pleased to welcome Jonny Mason to the Group. Together with Alex Baldock, we now have a great new team to lead Dixons Carphone.” Alex Baldock, incoming Chief Executive Officer of Dixons Carphone, said: “I am delighted to have Jonny by my side. He has an outstanding track record and brings the experience and qualities we need to take Dixons Carphone into the next phase of its transformation.” Jonny Mason said: “I am thrilled to be joining Dixons Carphone. The business has undergone a tremendous journey over recent years and is well placed to meet customers’ ever growing and complex needs for technology. I have experienced first-hand as a customer the quality of our shops, product and services, from my time living in both the UK and Norway, and I feel proud to join the Group to work with Alex, the Board and our great team of colleagues.” There is no information which is required to be disclosed pursuant to Listing Rule 9.6.13. -
Terms 29/4/19
Terms 29/4/19 1. This promotion is conducted by DSG Retail Limited in partnership with Network partners. Customers will be eligible to receive cashback (as set out in the table below) upon purchasing any 4K TV (‘Qualifying Product’) and selected Broadband and/or Digital TV package (‘Qualifying Package’) from either, TalkTalk, SSE, Shell Energy Broadband, or Virgin Media. 2. Sky packages are not included in this promotion. 3. The Qualifying Product must be purchased from a UK Currys/PCWorld bricks and mortar store, or online at www.currys.co.uk. 4. Your Qualifying Package service must be purchased from a UK Currys/PCWorld bricks and mortar store, including Carphone Warehouse stores situated within a Currys/PCWorld store (SIS), or through the Currys/PC World telephone hotline at 08000 834616 within 7 days from your Qualifying Product purchase. 5. Offer not available in Republic of Ireland or Currys/PCWorld eBay outlet store. 6. Cashback will be paid directly into a nominated UK Bank Account. 7. Cashback will be calculated as follows: Qualifying Product Qualifying Package Cashback Any 4K TV Virgin Media Full House £200 TalkTalk TV, Broadband and calls £100 packages Fibre broadband and calls from either £50 Virgin, TalkTalk, SSE, Shell Energy Broadband 8. Fibre Broadband includes the following packages with broadband and phone: Virgin VIVID 50, VIVID 100, VIVID 200 and VIVID 300 packages. TalkTalk Faster Fibre 38Mbps and Faster Fibre 76Mbps. Shell Energy Broadband Superfast Fibre 38Mbps and Superfast Fibre Plus 76Mbps. SSE Unlimited Fibre 36Mbps and Unlimited Fibre Plus 76Mbps. TalkTalk: Only available to new customers whose services are successfully installed and that have not previously had services from the provider Shell Energy Broadband: Only available to new customers whose services are successfully installed and that have not previously had services from the provider. -
Analysys Mason Document
Sky launches a mobile service in the UK in anticipation of increased competition in convergence December 2016 Heenu Nihalani and Kerem Arsal Sky is the newest entrant to the UK mobile market, and the forthcoming launch of its ‘Sky Mobile’ service brings an alternative fixed–mobile proposition to a relatively nascent convergence market. As a mobile virtual network operator (MVNO), it will use O2’s network, and offer 12-month contracts in loose bundles to its fixed subscribers, as well as separately to non-subscribers at a higher price point. Sky reports that over 46 000 people have pre-registered for Sky Mobile, which will be launched in mid-December. This article examines Sky Mobile’s pricing and positioning in more detail, and discusses the effects that this service may have on the UK’s mobile and FMC markets. Sky is clearly targeting its mobile proposition at its current customer base Sky is entering the market with relatively cautious pricing, without aggressive discounting, and with continued focus on premium services. It is a convincing offer for its fixed broadband subscribers, but less so for non- subscribers. The service is positioned to compete in a marketplace increasingly dominated by converged offers following BT’s acquisition of EE in August 2016. Pricing for Sky’s fixed customers is competitive. Prices are tiered around data allowances: GBP10 per month for 1GB, GBP15 for 3GB, and GBP20 for 5GB; each comes with unlimited voice and SMS. The pricing closely matches similar plans from Virgin Media and Vodafone, while BT’s pricing is slightly lower for its FMC bundle subscribers. -
TV Viewing in the Internet Age Television As Its Content and Would Transform There Are Important Regional Variations Television Into an Art Form
TV viewing in the internet age television as its content and would transform There are important regional variations television into an art form. Some internet too. Put simply, the further away you live from BARB’s study of UK TV evangelists disagree and prefer to proclaim London, the less likely you are to timeshift viewing habits shows 87% the death of television – in particular, linear your viewing. Work–life balance issues have of all viewing is still live at television. This isn’t a new assertion by media to be at play: those low timeshift viewers in owners keen to attract television advertising Ulster, Wales, Scotland and the Borders are the point of broadcast, with budgets, although the voices sometimes seem probably enjoying all the benefits of living other uses for the TV screen louder than ever. away from the cities. The biggest timeshifters BARB is a joint industry currency that are Londoners and those in the South and representing on average is owned by the television and advertising South-East, many of whom spend long hours only 40 minutes per day. community in the UK. For 35 years we have at work sandwiched between soul-destroying been providing impartial evidence on how long commutes. Netflix and Amazon Video people watch television and are well are growing but are placed to investigate whether the complementary to linear TV alleged malaise is real or perhaps just FIGURE 1: TIMESHIFTING ANALYSIS wishful thinking. There are several Percentage timeshift viewing, 2015 and online viewing is still claims that are used to fan the flames. -
Your Youview User Guide
A brighter home for everyone Your YouView user guide 7 of the most popular Sky entertainment channels 7 day catch-up The best players on your TV Sky Sports and Sky Movies with a one month commitment Rent the latest blockbusters Dip in and out of What’s inside? Sky Sports and Sky Movies Main features 5-7 one month at a time YouView Guide 8-13 Browse and search programmes in the YouView Guide 8 Record 10 Extra channels 13 On Demand 14-19 Catch up on your TV 14 The TalkTalk Player 16 Renting films and adding Boosts 18 Your TalkTalk PIN 19 More information 21-27 Parental controls 21 5 channels for £30 a month 11 channels for £15 a month Now included with our Settings 22 Channels 501-505 Channels 530 -540 Sky Movies Boost FAQ’s 24 Troubleshooting 25 To add instantly go to the channel and press OK talktalk.co.uk/tvboost Quick connection 27 *You’ll need to have a minimum broadband speed of 5Mb to add TV Boosts. All information and prices in this guide are correct at time of going to print and subject to change. Get the most from your YouView box Enjoy all this: Main Features Access all your favourite Freeview channels Use your TalkTalk PIN to watch more -WTVTfV[#gcYeb`f[X You’ll need a working TV aerial to get your Freeview Sign up to our great value Boosts for a month at a YouView Guide channels. Your YouView box will automatically tune time – perfect for the school holidays or the sports -bYf[X`b fcbcg_Te^ in to the standard channels including some in HD. -
Talktalk Response
Review of the pay TV wholesale must-offer obligation TalkTalk initial submission Non-confidential version March 2015 1 Summary 1.1 This document is TalkTalk's response to Ofcom's consultation paper, dated 19 December 2014, on its ongoing review of the pay TV wholesale must offer ('WMO') obligation. 1.2 TalkTalk welcomes Ofcom's review of the WMO. This remedy was imposed on Sky in relation to Sky Sports 1 and 2 in 2010, and has been the subject of continual litigation and appeals since then; the appeal against the initial decision remains extant at the CAT. Nearly five years after the remedy was initially imposed, the pay TV market has changed considerably, both with the emergence of new pay TV platform operators (notably TalkTalk's TV platform) and changes in the line up of premium sports channel providers, particularly due to BT's acquisition of Premier League ('PL') and UEFA Champions League ('UCL') rights. It is vital that Ofcom reviews its WMO obligation regularly, to reflect changing circumstances and ensure that it remains effective in protecting consumers' interests. 1.3 Although we welcome the review, in its current proposals Ofcom has reached the incorrect conclusion that BT should not be subject to a WMO obligation. This incorrect conclusion has stemmed from several errors made by Ofcom in its consultation paper: • Ofcom has underweighted the importance of competitions other than the Premier League ('PL') relative to the PL itself. In reality, at least the Champions League ('UCL') has the same degree of importance to viewers. [✂]. • In determining whether to impose WMO obligations in future, Ofcom has only considered historic market shares rather than the more relevant forward looking shares. -
Intel Announced As Headline Sponsor for 2018 ESL Premiership
Jan 16, 2018 11:30 GMT Intel Announced as Headline Sponsor For 2018 ESL Premiership Currys PC World to join Intel as PC Partner furthering commitment to UK esports 16 January 2018, London UK: ESL, the world’s largest esports company, today announced Intel as the official headline sponsor of the ESL Premiership, the UK’s national esports league, for 2018. As part of the sponsorship, Intel is collaborating with Currys PC World to highlight its best-in-class processors in gaming machines sold by the retailer. The partnership is an important milestone in ESL’s efforts to expand national- level esports in the UK. By working with two brands experienced in delivering quality for gamers - Intel, a legacy esports brand, and Currys PC World, the UK’s largest electrical retailer - ESL can secure the future of the UK’s premier esports national championships and embark on an expansion programme aimed at supporting and growing esports at a grassroots level in the UK. “Intel is the largest endemic brand currently within esports,” commented James Dean, UK managing director at ESL. “To have Intel as headline sponsor of the ESL Premiership for 2018, not only solidifies that claim, but adds further credibility to our National Championship, which has grown year on year for the past five years.” “We’re also pleased to have the involvement of Currys PC World, another household brand familiar to UK gamers for years. Partners like these are imperative to running successful, national-level esports. We are proud to be associated with brands like Intel and Currys PC World and we look forward to working with them closely to further develop the growing grassroots esports ecosystem in the UK.” As part of Intel’s sponsorship of the ESL Premiership for the year ahead, all PCs used during the offline finals will be powered by 8th Gen Intel® Core™ i7 processors to deliver the premium performance that gaming and esports demand. -
Plustv-Userguide-New.Pdf
Dip in and out of Sky Sports What’s inside? Main features 5-7 * and Sky Movies One month at YouView Guide 8-13 a time Browse and search programmes in the YouView Guide 8 Record 10 Extra channels 13 On Demand 14-19 Catch up on your TV 14 The TalkTalk Player 16 More information 21-27 Parental controls 21 Settings 22 FAQs 24 Over 1000 films on demand 6 channels for for £15 a month £30 a month Troubleshooting 25 Quick connection 27 Explore Boosts in the TalkTalk Player talktalk.co.uk/tvboost 2Front Cover: The Hunger Games: Mockingjay Part 2: © 2015 Lions Gate Films Inc. All Rights Reserved. Powerpuff Girls: ™ & © 2016 Cartoon Network. All Rights Reserved All information and prices in this guide are correct at time of going to print and subject to change. 3 Jurassic World: © 2015 Universal Studios and Amblin Entertainment, Inc. All Rights Reserved. *You’ll need to have a minimum broadband speed of 5Mb to add TV Boosts and receive Sky channels. A little box that does really big things More entertainment than you can shake a remote at Main Features 7 day catch-up from Watch all your favourite channels Give your TV a Boost the YouView Guide First of all, just check that your TV aerial is working properly. Your Our flexible TV Boosts let you dip in and out of Boosts for just a month YouView+ box will automatically tune in to your standard channels at a time. School holidays? Add the Kids’ Boost. Just want to watch 6 popular Sky (including some in HD).