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Visit for Nutrition & Hydration Week Coventry City footballers Issue 34 visit for nutrition & Spring 2016 hydration week Page 06 ///////////////////////////////////////////// Staff Survey the scores are in #HOWMUCH Find out how we’ve done… The costs behind your NHS Pulse PAGE 03 BACK PAGE INSIDE THIS ISSUE INSIDE www.swft.nhs.uk Chief Executive What our patients say... I am excited to write this piece for The Pulse and let you know My mother died peacefully at home in the outcome of the 2015 Staff January. The community nurses from Survey which was reported Leamington who cared for her in her last nationally on 23 February days were wonderful, I cannot praise them 2016. I see this as the most enough. Not only were they gentle, kind important annual performance and efficient with my mother’s care but indicator available to me and I they were also constantly checking that am encouraged to hear that the Care Quality Commission (CQC) now the family were ok and really took the see the Staff Survey as the strongest dataset time to talk to us in a sensitive and predictor of quality. reassuring way. I am proud to say that this year’s results exceeded our already high scores from the previous year and our overall engagement score continues to rise. The key @nhsswft highlight for me is that 81% of staff said they would be happy with the standard of care provided by the Trust Follow if a friend or relative needed treatment, compared to 72% in 2014. We have also welcomed the Care Quality Commission Feedback provided by for their inspection during the week commencing 14 our patients via Twitter March. It will be a while before we know our rating, however I would like to take this opportunity to thank all of our staff who took part in the inspection on the important thing: last night EVERYONE top of what was already an extremely busy week. I we interacted with at the @nhsswft am hopeful that they will have seen what a fantastic hospital was amazing. Even the cleaners. organisation we have. On the back page of the magazine you will find a new Brilliant fast service @nhsswft A+E campaign we are running called #HowMuch. This is tonight already providing an #nhs aimed at informing people on the various costs to #7dayservice the NHS for treatment. The costs highlighted in this campaign demonstrate some of the saving that can be made if we achieve these improved health outcomes More thanks, @nhsswft Warwick as well as the costs associated with not turning up Hospital / Central England Rehabilitation for appointments. Our new strategy which we will Unit. 8 months repair/ rehab / great care. feature in the next edition of Pulse focuses on working Must be fed up with me by now! in partnership with our local population to improve wellbeing and health, reducing hospital admissions. There is a focus in this edition of Pulse on Nutrition and Hydration and we were helped along by Coventry City To all the nurses at the Ulcer Clinic, just a note to Football Club players who visited our children’s ward say thank you for all your care and kindness over to talk about the importance of good hydration and the past 6 months. I still can’t believe how well the handed out bottles of water. It also features our latest treatment has gone. You guys really are brilliant news from across the Trust and fundraising activities. I hope that you enjoy reading this latest edition of Pulse magazine. To the Camp Hill Clinic staff -Thanks for mending me! GLEN BURLEY LIKES FOLLOWERS 630 2051 Keep up-to-date on all things SWFT by ‘liking’ our Facebook page www.facebook.com/nhsswft or following us on Twitter@nhsswft 02 www.swft.nhs.uk The staff survey is commissioned by the Department of Health and invites a variety of staff to answer questions anonymously about the Trust, as an employer and healthcare provider. Once again the Trust featured in the best rated category when asking staff if they recommended the Trust as a place to work or to receive treatment, scoring 4.01 against an average of 3.71. There were also many other areas where we also performed above the national average including; staff believing that the organisation provides equal opportunities for career progression or promotion, staff satisfaction with resource and support and the percentage of staff satisfied with opportunities for flexible working. The staff survey is a good opportunity for Trusts to identify any areas of improvement. Following We’re delighted to announce that we the findings from last year’s survey we’ve been working have achieved some of the best staff with staff to show how feedback is implemented across the organisation. This has improved significantly and survey scores in the country. we’re now scoring 3.71 compared to 3.51 in 2014. We have continually received positive results year The Trust recognises the hard work and commitment on year and the latest figures do not disappoint, with from our workforce and understands the importance the Trust being noted as ‘average or above average’ of staff satisfaction. To support this we have recently in 27 of the 32 categories when compared to other launched a Benefits Platform which gives our employees organisations. One of the key areas that the we have access to exclusive discounts and offers. The platform exceeded the national average is for staff engagement, is the first of its kind in the NHS and enables staff scoring 3.92 against a national average of 3.79 and to access their personal benefit information from increasing our 2014 score of 3.86. This fantastic desktops and mobile devices. achievement demonstrates the emphasis placed on ensuring our workforce is effectively engaged.’ 90% 2016 80% 2015 81% 80% 70% 74% 72% 73% 71% 60% 50% 40% 30% 20% 10% Staff said they would be happy with Staff said that the organisation acts Would recommend the organisation the standard of care provided by SWFT on concerns raised by patients as a place to work if a friend or relative needed treatment the pulse : Spring 2016 03 Healthcare Staff receive national award to improve care locally. Our Practice Development Team compiled a workbook portfolio and assessment book to help their CSWs work towards and achieve the 15 standards set within the Care Certificate. Since launching the initiative in July 2015, our staff have been working hard to embed the Care Certificate in all areas of the Trust. A 4 day induction programme introduces CSWs to the Trust values: Safe, Effective Compassionate and Trusted. Specialist speakers from different departments within the Trust deliver presentations that equip the new starters with knowledge to assist them as they step out into the workplace. Dee Barrenger-Higgins, CSW said: “I’m really pleased Helen Lancaster, Director of Nursing and Fiona Burton, Deputy Director of to have completed the Care Certificate because it helps Nursing present Dee Barrenger-Higgins with her Care Certificate to ensure I have a thorough understanding of current practices and it’s great for my development. I’m looking A group of our Clinical Support Workers (CSWs) have forward to sharing what I’ve learned with my colleagues become the first members of staff to receive the national as I think the Care Certificate provides benefits to both award which was developed from the Cavendish Report staff and the patients we care for.” for the Department of Health. SWFT Director of Nursing Helen Lancaster said: “It’s The Care Certificate is designed for non-registered great to see the first group of competent, committed members of staff who are involved in direct patient Clinical Support Workers receive the Care Certificate. It care. The initiative aims to ensure consistent high demonstrates that they have the knowledge and skills standards and provides reassurance that healthcare required to deliver high quality, compassionate care. workers have the skills to deliver compassionate, safe, The Care Certificate is theirs to retain and add to as high quality care. they continue through their career pathway.” 04 www.swft.nhs.uk PROVIDING HIGH QUALITY CARE THROUGH STAFF DEVELOPMENT Health Visiting In 2011, the Call to Action project was launched. After working as a community nursery nurse with It was designed to grow the health visiting the health visiting team Gemma was keen to become workforce, transform the service and improve a health visitor. Encouraged by one of the practice teachers, Helen Efstathiades, she applied to commence outcomes for children and families. her nurse training. Gemma was seconded by our Trust to Worcester University where she completed her Here in Warwickshire, we have played a crucial role in paediatric nurse training. meeting this. Throughout her journey Gemma has also been What has changed since 2011 supported by our practice teaching team and the • We have trained over 125 student health visitors inspiring academic staff at Birmingham City University. who have gained employment either with us We feel that this multi-organisation investment in or with other trusts nationwide healthcare staff is a valuable exercise for us and the • Developed a model of health visitor education community as a whole. Assisting Gemma to succeed which has received positive recognition from the means the families she provides care for will benefit Department of Health from her talent and commitment. • Increased our practice teaching team from 4 to 12 Gemma said: “Although this has been a long and challenging • Developed the mentoring skills of health visitors journey, I have always had my end goal in sight. I could not have across the Trust done this without the financial backing.
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