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PORTFOLIO of EXPERTISE Bus Services Connecting New Lines, Together
PORTFOLIO OF EXPERTISE Bus services Connecting new lines, together. Drawing from our long experience as a multimodal operator, we look forward to assisting you with the construction and optimization of your mobility systems and services. Our ambition is to develop with you, in a genuine spirit of partnership, customized, safe, effective and responsible transit solutions that are adapted to your needs and constraints and closely in tune with customer expectations. The mobility of the future will be personalized, autonomous, connected and electric. This is our firm belief. Innovation is at the heart of our approach, in order to constantly improve the performance of public transportation services and make the promise of “new mobilities” a reality, for everyone. As well as uncompromising safety, which is our credo, our overriding concern is the satisfaction of our customers and the quality of their experience. Every team member in the group engages on a daily basis to meet these challenges and implement solutions both for today and for the future. Thierry Mallet Chief Executive Officer Renaissance for bus services There was once a feeling that the common transit bus had become a ‘lost’ or ‘secondary’ mode of public transit trailing behind metro and light rail systems, which often took the spotlight. The perception has changed in recent years, supported by public leaders with ambition of multi- and intermodal networks in which buses truly complement, cultivate and support mobility. Re-inventing bUSES Today’s modern bus concept is no longer that of a stagnant spider-web network of oversized, loud and loitering To achieve these goals for transit authorities and “diesel guzzlers”, but rather a dynamic and integrated customers, continuous service design and evaluation of set of services, supported by interactive communication network capacity is necessary to meet people’s evolving technologies, attractive and eye-catching branding and expectations and behaviors. -
Download July 2014 Edition of the Warrandyte
1 Warrandyte Diary July 2014 SUPERSOIL GOLDFIELDS GARDEN CENTRE PLAZA ✆ 9844 3329 1 Mahoneys Crt, Warrandyte OPEN 6 DAYS Mon–Fri 7am–5pm Saturday 8am–5pm BUSH MULCH $25m3 No 476, July 2014 ❂ For the community, by the community Editorial & Advertising: 9844 0555 Email: [email protected] INSIDE l Great Warrandyte Cook-up is here. P3,17 l Exclusive interview with Inge King. P18-19 l Sarah takes the mic All fired up – and delivers. P21 Biggest ever Diary! 36 pages Our wonderful CFA volunteers have certainly proven (Warrandyte), Mick Keating (North Warrandyte) they can get down and dirty in the heat of battle, but and Warren Aikman (stand-in captain for South l Thousands roll up they sure know how to tizz up with a bit of razzle Warrandyte) were shaken but not stirred at a photo to reserve. P34–35 dazzle when required. Our captains Adrian Mullens shoot for the Diary. More, P8. Picture: Scott Podmore Chapman Gardner BUILDERS peter gardiner LLB Established 1977 Jason Graf general legal practitioner Registered Building Practitioner 40 years in legal practice 0418 654 555 office 1, 2 colin avenue telephone 9844 1111 warrandyte fax 9844 1792 (adjacent to goldfields) [email protected] Office: 9728 8477 Fax: 9728 8422 [email protected] “A sure cure for sea sickness is to sit under a tree.” www.chapmangardnerbuilders.com.au — Spike Milligan 2 Warrandyte Diary July 2014 OVER THE HILLS By JOCK MACNEISH EDITOR: Scott Podmore, 9844 0555 PUBLISHER: Warrandyte Diary Pty Ltd (ACN 006 886 826 ABN 74 422 669 097) as trustee for the Warrandyte Arts and Education Trust POSTAL ADDRESS: P.O. -
Report of the Independent Review Committee on Hong Kong's
Report of the Independent Review Committee on Hong Kong’s Franchised Bus Service The Honourable Mr Justice Michael Lunn, GBS Mr Rex Auyeung Pak Kuen, JP Professor Lo Hong Kam, JP December 2018 Printed by the Government Logistics Department Report of the Independent Review Committee on Hong Kong’s Franchised Bus Service The Honourable Mr Justice Michael Lunn, GBS Mr Rex Auyeung Pak Kuen, JP Professor Lo Hong Kam, JP December 2018 www.irc-bus.gov.hk IRC REPORT-INDEX Chapter Chapter Title and Sub-topics Paragraphs CHAPTER 1 The terms of reference 1-6 CHAPTER 2 The course of the Committee’s work 7-14 CHAPTER 3 The grant, regulation and monitoring of public bus service 15-76 franchises and their renewal • Statutory framework; Guidelines on Bus Captain’s Working Hours, Rest Times and Meal Break; and bus franchise agreements • Forward planning programme – black boxes; lack of use of its data; and training • Vehicle maintenance • The TD’s assessment of the performance of franchised bus operation • The renewal of franchises CHAPTER 4 Responses to the widespread publicly expressed concerns as 77-85 to the safety of franchised buses A. Sham Shui Po fatal accident – 22 September 2017 • (i) October 2017 – meetings between TD/franchised bus operators and TD/trade unions • (ii) 23 February 2018 – Revision of the Guidelines on Bus Captain’s Working Hours, Rest Times and Meal Break B. Tai Po Road fatal accident – 10 February 2018 • (i) 12 February 2018 – special meeting of the Tai Po District Council • (ii) 15 February 2018 – the Legislative Council Panel -
2021 Accessibility Action Plan
Transdev Melbourne Accessibility Action Plan 2021 EMPOWERWe your freedom to move everyday Because movement is essential to meet, work…or simply to live, we are proud to transport 26 million Victorians each year. We care for our teams, clients and passengers and are committed to continuous improvement. We share our experiences and vision of mobility with our stakeholders, employees, partners and clients, and create opportunities to contribute to a better society. We dare to meet challenges and step out of our comfort zone in order to offer the best solutions and innovations. We give people the freedom to move. We are a trusted partner. We are people moving people. We are Journey Makers. Contents Message from the Managing Director 3 About Transdev Melbourne 4 Action on inclusion and accessibility: solutions through collaboration 5 Key priority areas for our Accessibility Action Plan 2021 7 Priority area 1: Customer service 8 Priority area 2: Accessible services 9 Priority area 3: Accessible and inclusive workplace 10 Priority area 4: Advocating for all 11 < Cover image: Smiling passenger with mobility cane prepares to board a bus at bus stop. Message from the Managing Director ^ Image: Ian Craig, Managing Director, Transdev Melbourne sitting at a desk. At Transdev we understand At present, all our buses are wheelchair accessible. We also offer a range of community initiatives to help mobility plays a significant role customers with accessibility issues feel comfortable in our customers’ daily lives: and prepared to travel on our services including Practise Makes Perfect. While our Mobility Cards offer including facilitating access to passengers the option of communicating any assistance activities and social spaces, work, they might require to drivers or other passengers. -
Customer Service Charter
Customer Service Charter 1 About Us Transdev Melbourne operates one third of Melbourne’s bus network, with 47 metropolitan route services (including some SmartBus routes) and more than 100 school bus services. With six depots across Melbourne, we service the city’s western, south eastern and eastern suburbs under contract to Public Transport Victoria. Globally, Transdev is a world leader in the operation of passenger transport services. We operate train, bus, ferry and light rail services in 20 countries around the world, have more than 82,000 employees and complete 11 million customer trips around the world every day. Transdev believes that public transport plays an important part in how cities comes to life and we are focused on empowering your freedom to move every day. Our Commitment At Transdev Melbourne, customer service means anticipating, responding to and exceeding our customers’ changing needs and expectations. Every trip, every customer interaction, every customer service program and every training session is based on the notion that our business revolves around the customer. We support this by prioritising and working towards continuous improvement in the following areas: Safety Customer service Community engagement Reliability Maintenance Accessibility 2 You are in safe hands The safety of our customers and employees is our top priority We have robust safety management systems in place and we are accredited to international safety standards. We use local and international Transdev innovations to continually improve our already outstanding safety performance record. Transdev Melbourne has measures in place to ensure your safety and security at all times: • Nearly all our buses are fitted with CCTV cameras. -
Achieving Together 2013 Delivering Our Commitments
Achieving Together 2013 Delivering Our Commitments Contents About this Report Message from the CEO Global 2 This is Transdev Australasia’s Message from the CEO Australasia 3 third publicly released report and International Company Overview 4 Australasia Overview 6 corporate profile that addresses Meet Our Teams 8 our achievements, our people, The Big Picture Change, Productivity & Transformation 12 our performance for 2013, and how Our Strategic Framework Piecing it Together 14 we are performing against our Our Story 16 Transdev Australasia Executive Leadership Team 18 Corporate Responsibility strategy. Our Performance 2013 20 The structure of the report reflects Our Promise and draws Safety – Our Number One Priority 22 on key case studies and results collected throughout the year. Best in Class Operational Performance 26 The report covers the period January 2013 to December 2013, unless otherwise specified. Superior Experience 30 High Performance Culture 37 Produced by the Transdev Australasia, Corporate Affairs Department.* Quality Asset Management 42 Value for Money 46 Our Innovation 50 Our Corporate Responsibility Strategy 53 * Transdev Melbourne statistics are not included in this report Our Corporate Responsibility in Action 56 as the business only commenced in August 2013. ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS 1 Message from the CEO Global As global Chairman and The Australasian arm of Transdev is thriving because of its Jean-Marc strong safety, customer service and operational record, and Janaillac CEO of the Transdev group, because the local teams always find innovative ways to improve the experience for customers, clients and the communities Transdev it gives me great pleasure to they serve. -
PTO Annual Report 2014
ANNUAL REPORT PUBLIC 2014 TRANSPORT OMBUDSMAN LIMITED Ten years of independent complaints handling oversight across Victoria About the PTO The Public Transport Ombudsman (PTO) is a Our Vision not-for-profit, independent dispute resolution We contribute to improving body, providing a free, fair, informal and how public transport accessible service for the resolution of services meet the needs of complaints about Victorian public transport the Victorian community. operators, who are Members of the PTO scheme. We can handle most public transport related issues, including service delivery, ticketing, infrastructure and rolling stock, land, Authorised Our Values Officers, operator staff and contractors. Before we can investigate a complaint, the consumer must have raised Excellence it with the operator. We will provide impartial advice, information and Quality focused, Accountable, referral in response to enquiries and complaints that have not been Responsive, Accurate raised with the operator. We strive for excellence because Our aim is to investigate and resolve cases quickly and informally. we value what we do. When helping consumers and operators to negotiate a resolution, we take into account what is fair and reasonable, good industry practice Integrity and the law. Open, Confident, The PTO has an important role in identifying and resolving systemic Strong, Committed issues arising from enquiries and complaints. Where appropriate, we may refer systemic issues to the relevant transport operator, industry We are transparent, honest and consistent. regulator, government department or the Minister for Public Transport. We work with operators, regulators and consumer groups to drive Leadership customer service improvements and help prevent the cause of complaints. Public reporting on public transport complaints, issues and Inspired, Creative, trends is a key part of our role and can be a catalyst for process and Courageous, Effective system improvements. -
Freight and Passenger Transport in Australia
Final report Who Moves What Where Freight and Passenger Transport in Australia Final Report August 2016 Who Moves What Where – 2 Freight and Passenger Transport in Australia Report outline Title Who Moves What Where - Freight and Passenger Transport in Australia Type of report Information paper Purpose For public information Abstract ‘Who Moves What Where’ is a NTC initiative designed to better inform future planning and policy development by filling gaps in information on passenger and freight movement in Australia. This report provides a vital quantitative component of the ‘Who Moves What Where’ project by reviewing existing data sources and reports. It answers specific questions related to the movement of freight and passengers on Australia’s road and rail networks, including a high-level analysis of the networks, operators and transport task. Key words Road Network, Rail Network, Passenger Task, Freight Task Contact National Transport Commission Level 15/628 Bourke Street Melbourne VIC 3000 Australia Ph: +61 (03) 9236 5000 Email: [email protected] Website: www.ntc.gov.au ISBN 978-1-921604-96-6 Final report 3 Contents Executive Summary 14 Context 14 Operators 14 Networks 14 Freight task 15 Passenger task 15 Information gaps 16 Chapter 1: Introduction 17 1.1 Objectives 17 1.2 Who Moves What Where 17 1.3 Study approach 18 1.3.1 Scope 18 1.3.2 Methodology 18 1.3.3 Data sources 18 1.3.4 Report structure 18 1.3.5 Next steps 19 Chapter 2: Overview 20 2.1 The national transport task 20 2.2 Growth of the national transport task 21 2.3 Doubling -
Annual Report 2018–19 Published by Public Transport Development Authority Operating As Public Transport Victoria 750 Collins Street, Docklands VIC 3008
Annual Report 2018–19 Published by Public Transport Development Authority operating as Public Transport Victoria 750 Collins Street, Docklands VIC 3008. © State of Victoria. Public Transport Victoria 2019 This publication is copyright. No part may be reproduced by any process except in accordance with the Provisions of the Copyright Act 1968. ISSN 2202-8315 (Online) Print managed by Finsbury Green, Level 9, 124 Exhibition Street, Melbourne VIC 3000. This document is available in an accessible format at ptv.vic.gov.au 1 Public Transport Victoria Annual Report 2018–19 2018–19 Annual Report 3 Accountable Officer’s declaration Report of operations 4 Section 1 5 Year in review Section 2 39 Governance and organisational structure Section 3 47 Workforce data Section 4 53 Other disclosures Financial statements 69 Appendix 132 2 Public Transport Victoria Annual Report 2018–19 Abbreviations AAS Australian Accounting Standards LPG liquefied petroleum gas AASB Australian Accounting Standards Board LSL long service leave AEE annualised employee equivalent MBSC Melbourne bus services contracts AUD Australian dollar MJ megajoule ATO Australian Taxation Office MP Member of Parliament BAU business as usual MPSG Major Project Skills Guarantee CCTV closed circuit television MTIA Major Transport and Infrastructure CEO Chief Executive Officer Authority CNPL Civic Nexus Pty Ltd MTM Metro Trains Melbourne CSO community service obligation n/a not applicable cyl cylinder NPV net present value DAP data analytics platform NTT Nippon Telegraph and Telephone DEDJTR -
Financial Report 2020 Transdev, the Resilience of a Global Group in the Face of the Pandemic
Financial report 2020 Transdev, the resilience of a global group in the face of the pandemic fter a good start to the year 2020 in line with the previous year, the Group's activity and results were strongly impacted, from March onwards, by the worldwide spread of the A COVID-19 pandemic. The year 2020 was a difficult period for all of us, a period that required exceptional measures. In the face of this unprecedented global health crisis, we all approached the situation together with calm, individual and collective responsibility, and continued to support public transportation autho- rities and businesses that entrusted us with the daily management of mobility in their territories, while ensuring the day-to-day safety of our employees and passengers. This global crisis - which is not over - has had a very strong human, operational and financial impact on the Group's business in all the countries where it operates. In this situation, we must collectively adapt our contracts to the new realities and expectations of our customers and passengers, continue to improve our performance, maintain strong financial discipline and, of course, strengthen our competitiveness. For the Group to continue its transformation, we must continue to demonstrate our resilience and our ability to adapt. As a number of calls for tenders kept running, we were able to record many commercial successes in 2020, particularly in the Paris region, Sweden (Stockholm, start of the Göteborg contract), Ger- many, the United States (San Diego, Phoenix, Nassau), the Netherlands, Australia, Portugal, etc. Throughout the year, despite the pandemic, we adapted to sanitary constraints and continued to fulfill our public service mission, accompanying our passengers and customers around the world on a daily basis. -
Edmund Carew
26 February 2019 Airport Regulation Inquiry Productivity Commission Locked Bag 2 COLLINS STREET EAST VIC 8003 Dear Commissioners INQUI12Y INTO ECONOMIC REGULATION OF AIRPORTS SUMMARY Of the 70 submissions made to the Productivity Commission (PC Draft Report), only eight were from individuals, even though the findings and recommendations potentially affect those who make 21 million one way annual international air journeys and 61 million domestic air journeys. It is concerning that this important inquiry making recommendations to government with ramifications for a very large number of individuals and businesses external to airlines and airports has yet to hear in public from any individual who uses these facilities. My focus is on Melbourne Airport and on maximising benefits to passengers, particularly with respect to landside rather than airside although I touch on the latter. Having read many Productivity Commission (PC) reports during the last 25 years, most have been of a very high standard, making many sensible recommendations that have led to economic efficiency and numerous community gains. The tariff and quotas debate under its predecessor was one example. This report, however, is the equal worst I have ever seen from the PC. Recommending another PC inquiry into the subject in 2024 (draft recommendation 10.3) is egregious. The draft report does not fall far short of appearing as a media release for Australia's major three east coast airports of Sydney, Melbourne and Brisbane. The PC lacks understanding that consumers, as Airlines for Australia and New Zealand Chairman Graeme Samuel observed, 'wear the costs of airports' monopoly behaviours.' As the Australian Competition and Consumer Commission asserts, a series of reviews merely recommending the continuation of light-handed regulation has reduced the credibility of any threat to an airport exercising its market power. -
2018 Financial Report 2018 Financial Report
2018 Financial report 2018 Financial report CAISSE DES DÉPÔTS GROUP Introduction | 3 Consolidated financial statements | 8 Introduction 1 – Our model 2 – Our activities “Caisse des dépôts et consignations and its subsidiaries constitute a Mandates and deposits state-owned group at the service of the public interest and of the country’s economic development. The Group fulfils public interest A trusted third party, Caisse des Dépôts manages the mandates and functions in support of the policies pursued by the State and local public and private funds entrusted to it. authorities, and may engage in competitive activities. […] Caisse des dépôts et consignations is a long-term investor promoting business We safely manage the funds entrusted to us: these include escrow development in line with its own patrimonial interests.” accounts, the assets of vulnerable populations and deposits from notaries and other legal professionals. As banker to the social security Article L. 518-2 of the French Monetary and Financial Code (Code system, we deliver administrative, financial and banking management monétaire et financier) (amended by the 2008 Economic Modernisation services, in the context of the mandates entrusted to us by the French Act). State. We are also developing a fiduciary business. A trusted third-party, we manage part of the budgets of the Investments for the Future Our one-of-a-kind model: Programme (PIA) on behalf of the French State. Our main customers are the French public justice system (notaries, receivers, judicial Trusted custodian and manager. Caisse des Dépôts manages the representatives, etc.), the French social security system and public public mandates entrusted to it by French law or the French State, interest players (social housing bodies, local public bodies, etc.).