Achieving Together 2013 Delivering Our Commitments Contents About this Report Message from the CEO Global 2 This is Transdev Australasia’s Message from the CEO Australasia 3 third publicly released report and International Company Overview 4 Australasia Overview 6 corporate profile that addresses Meet Our Teams 8 our achievements, our people, The Big Picture Change, Productivity & Transformation 12 our performance for 2013, and how Our Strategic Framework Piecing it Together 14 we are performing against our Our Story 16 Transdev Australasia Executive Leadership Team 18 Corporate Responsibility strategy. Our Performance 2013 20 The structure of the report reflects Our Promise and draws Safety – Our Number One Priority 22 on key case studies and results collected throughout the year. Best in Class Operational Performance 26 The report covers the period January 2013 to December 2013, unless otherwise specified. Superior Experience 30 High Performance Culture 37 Produced by the Transdev Australasia, Corporate Affairs Department.* Quality Asset Management 42 Value for Money 46 Our Innovation 50 Our Corporate Responsibility Strategy 53 * Transdev Melbourne statistics are not included in this report Our Corporate Responsibility in Action 56 as the business only commenced in August 2013. ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS 1 Message from the CEO Global As global Chairman and The Australasian arm of Transdev is thriving because of its Jean-Marc strong safety, customer service and operational record, and Janaillac CEO of the Transdev group, because the local teams always find innovative ways to improve the experience for customers, clients and the communities Transdev it gives me great pleasure to they serve. The ultimate tribute to the group is the fact that introduce this informative and customers and clients have shown confidence in Transdev, group with patronage up, new contracts won, and many contracts comprehensive new report from retained across multiple modes and in different locations. Australia and New Zealand. I am honoured to stand with my Australasian colleagues; proud of their achievements, excited by their ambition and trusting in their ability. Transdev’s ambition is to be the partner of choice of our clients and customers by pioneering in mobility. This ambition I commend this report to you. is being realised around the world including in Australia and Jean-Marc Janaillac New Zealand. They are located in the fastest growing and most Chairman and Chief Executive Officer vibrant region in the world, a region blessed with a prosperous Transdev group outlook, stable political environment and a commitment to public transport growth. For these reasons, Australia and New Zealand remain fundamental to the group’s growth strategy. 2 ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS Message from the CEO Australasia As the title of this report states, I am pleased to report that over the past year, Transdev has Jonathan grown and prospered, with many tenders won, contracts Metcalfe Transdev Australasia is dedicated retained and extended, and new business opportunities taken. Governments and private clients in Sydney, Melbourne, Transdev to delivering on our commitments Brisbane, Perth, Auckland, Darwin and Central Queensland – to our staff, our clients, our have placed their trust in us, our people, our systems, our Australasia experience and our multimodal expertise. customers and the communities It is a pleasure to lead an organisation comprised of dedicated where we serve. With a heritage and hard-working staff who strive every day to make the journeys of our customers safe, reliable, clean, informative stretching back two centuries and and responsive. a 15-year presence in Australasia, It is also an honour to work as a partner with our clients to tackle congestion in our cities and provide a means of transport we are happy to share our story for commuters, tourists, resource workers and those seeking with you. to connect with others in their community. The role of public transport is becoming more vital to the lifeblood of our cities and regions and Transdev is proud to play its part in making these connections possible. I hope that you find this report both informative and thought-provoking. Jonathan Metcalfe Chief Executive Officer Transdev Australasia ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS 3 International 48,000+ Company vehicles & vessels Overview worldwide Operating in 21 countries Transdev is one of the world’s The world’s most multimodal company, Transdev connects people and communities through train, tram, metro, light leading public transport rail, coach, bus, BusWay®, paratransit, ferry, taxi, car-sharing, companies. Transdev advises and shared-ride airport shuttle, and bicycle. Transdev is an incorporated company with its own Board of assists local authorities, from Directors and is supported by its two major shareholders, pre-project and daily operations Caisse des Depôts and Veolia Environnement. More recently, Transdev was known as Veolia Transdev. of public transit systems to As a result of a planned divestment of holdings, Veolia was project management. With 95,000 removed from the company name in March 2013. Despite the change in name, the ultimate goal of moving people remains employees, the company operates the same and our slogan, Mobility inspired by you, is still very much evident in all we do. contracts across 21 countries, 13 modes and generated revenues of of transport 7.9 billion euros in 2012. 4 ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS An international network in 21 countries across 5 continents Asia India Americas China Canada South Korea United States Colombia Australasia Chile Australia New Zealand Europe, Africa and Middle East Ireland Spain United Kingdom Finland Netherlands Sweden Belgium Portugal France Morocco Germany Israel Australasia Overview Transdev has been operating Our operations include bus, rail, light rail and ferry for public Transdev Australasia transport, and coaches for resource sector employees. passenger transport services in We have 5,000 staff and more than 1,870 vehicles and vessels Consolidated Revenue that deliver 120 million customer journeys each year. Australasia since 1998. We operate $600m In 2013, Australasia achieved growth with a significant new $511m contract and three defensive tender wins: five modes of transport in eight $500m distinct locations. • Transdev Melbourne bus (new contract) $388m $400m $352m • Transdev Sydney light rail (renewal) $267m • Transdev NSW bus (renewals) $300m We operate • Transdev SW (orange bus school passenger feeder service) across $200m 2012 was the biggest year of growth in bus and ferry modes 8 locations in Transdev Australasia’s history and 2013 consolidated that $100m growth with the commencement in August of our single biggest company, the 500+ bus business, Transdev Melbourne. $0 2010 2011 2012 2013 The future outlook for company growth is positive as governments shift their contracts to private operators, Opposite Page: These figures are as at December 2013. 5 modes of as new contracts come to tender, and as current contracts transport come up for renewal. For more information about contract wins, please refer to ‘Our Story’ on page 16. 6 ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS Eight locations, five modes, Transdev Queensland Buslink VIVO Darwin (JV with Buslink) Journeys – 2.8 million Weekly Services – 4,319 11 operations Staff – 125 Staff – 207 Vehicles – 67 Vehicles – 146 VIVO Connect Central QLD Transdev Brisbane Ferries Staff – 46 Vehicles – 22 Journeys – 6 million Weekly Services – 4,244 Staff – 193 Vessels – 28 Transdev WA Journeys – 32.8 million Weekly Services – 35,165 Staff – 1,029 Vehicles – 491 Transdev NSW Transdev Auckland Journeys – 19.5 million Weekly Services – 21,000 Transdev Sydney Journeys – 10.4 million Weekly Services – 3,222 Staff – 928 Journeys – 3.7 million Staff – 474 Vehicles – 430 Weekly Services – 600 Vehicles – 39 Staff – 120 Vehicles – 6 Transdev SW Journeys – 1.2 million Transdev Australasia Head Office Weekly Services – 1,950 Harbour City Ferries Staff – 155 Melbourne (JV with Transfield Services) Transdev Melbourne Vehicles – 115 Journeys – 15.3 million Journeys – 32 million Weekly Services – 3,400 Weekly Services – 22,000 Staff – 643 Staff – 1,096 Vessels – 32 Vehicles – 504 ACHIEVING TOGETHER 2013 – DELIVERING OUR COMMITMENTS 7 Meet Our Teams Transdev Queensland What I like about working for Transdev I love the culture; I’m happy to come to Transdev Queensland connects local communities in work every day! I believe that Transdev the Brisbane, Redlands and Yatala regions, and also has has established a culture like no other the challenge of managing a remote contract in central workplace I have experienced. The Queensland, via our VIVO Connect brand. management team should be highly We help move more than three million people annually, and commended for how they have inspired having a safety record that’s second to none is critical. In and built a network of such wonderful 2013, our Safety Manager, Mick Fyfe was nominated in the support and resources that have Queensland Safe Work Awards for his personal contribution to enabled us to better work together in achieving our common creating a safe working environment and, in 2012, our business objectives. The culture at Transdev drives me to dedicate and Each of our 10 operations has received the award for Employer of the Year in our region at apply myself to my role every day and to further develop my the Queensland Training Awards. This recognition reflects our knowledge and skills to assist me in reaching my full potential. commitment to the development of our people and ultimately, their own dedicated on-site Bianca Wheat, Administration Support to delivering a safe service, as safety is at the very heart of our (and Highly Commended, Passion, Golden Star Awards 2013), team who ensure the effective training programs. Transdev Queensland day-to-day runnings of our Our investment in safety has spurred a fantastic team of people who tackle every challenge head-on, as well as a safety record Transdev Melbourne operations across Australia and that’s improving all the time.