Dresdner Verkehrsbetriebe AG customer magazine 3/2019 Into the new year by tram and bus Time to look back and say thank you VIELFALT ERLEBEN. UNSERE MESSE-HIGHLIGHTS. VORWORT 3 NEUE ArT room+style DIE KUNSTMESSE DESIGN | FASHION | ART | FOOD 10 – 12 10 – 12 JANUAR JANUAR 2020 2020 3/2019 JAwort DRESDNER Dear readers, DIE HOCHZEITSMESSE OSTERN 4 What moves you? MIT INTERNATIONALER The past year has been full of motion, commotion and emo- 6 Top topic ORCHIDEENWELT tion. Among other things, we succeeded in completing some major construction sites: thank you for your patience and your 10 DVB services understanding while the works were underway. We ordered 12 News 30 new urban rail carriages from Bombardier Transportation, 18 – 19 02 – 05 and we have big plans for next year, too. Join us in looking 16 Allow us to introduce... back at 2019 and read about our plans for 2020 in our JANUAR APRIL 18 Down the line ‘Top topic’. 2020 2020 22 Leo’s world In this issue, you can learn who answers your questions when 24 Active you call our service hotline, when our vehicles will be running aktiv+vital spielraum over the holiday period, what you can discover ‘Down the line’ 26 Winter walk: Into the WELLNESS | GESUNDHEIT | FITNESS DIE SPIELEMESSE on the 10 from MESSE DRESDEN to Striesen, and how you countryside by tram can win tickets and books with a little luck. and bus Nintendo 27 Route network map © I wish you a Happy Christmas, a successful start to the New Year and continued safe travel by tram and bus. 17 – 18 07 – 08 OKTOBER NOVEMBER 2020 2020 Available online in German and Martin Gawalek English at www. Head of Centre for Transport Management and Marketing dvb.de/bewegt. messe-dresden.de 4 3/2019 WHAT MOVES YOU? 5 You ask. Why is the timetable changed at least What moves you? We answer. twice a year? The answer is easy: It’s because What you always wanted to know about DVB. In this our passengers change their travel section, we answer some of the questions we received behaviour, and long-term construction work also makes changes necessary. To offer in recent weeks by post, e-mail, telephone or on our Facebook you a perfectly coordinated timetable, we page. Perhaps you have always wanted to know the answer to regularly evaluate demand in our vehicles. one of the following questions, too? If the results show that a certain route is more or less popular, another stop is neces- sary or the departure times have to be The SchülerFreizeitTicket (Pupil Leisure adapted, we collect the information and Ticket) can be used all day during the improve our services at the appropriate time holidays. Does that apply for variable (generally at the start of the year and again school-free days, too? in the middle). The adaptations also take requests and suggestions from our custo- No; because each school can select mers into consideration, as well as changes its variable school-free days indepen- due to current construction measures. dently, they are not covered by the holiday Is it correct that you can be fined if your regulations for SchülerFreizeitTickets. As a dog does not wear a muzzle? result, it is valid from 2 pm onwards as on normal school days. You will therefore have Yes, that is correct. While dogs are to buy an additional ticket for trips before welcome on trams and buses, they 2 pm on those days. You can find more must either be transported in a suitable information at: www.deine-jugendtickets.de. container or wear a muzzle and be kept Can I take my electric scooter with me on a short leash for the safety of all passen- on trams and buses? And if so, do I have gers. This rule has always been in place. to buy a ticket for it? The hectic atmosphere on trams and buses, the crowds of people or emergency braking In general, you are allowed to bring can be a significant source of stress for small electric vehicles with you on animals. Even the best behaved dog will try trams and buses. Electric scooters can to defend itself when it feels threatened. be transported free of charge if they are To ensure that they can’t snap or bite, all folded up for transport, like folding bikes. dogs must wear muzzles in our vehicles. Larger electric scooters, and scooters that However, as this rule is often ignored, we How to contact us do not fold require a reduced ticket of the have been imposing a fine of € 20 for any respective price level. However, they can infringements of this regulation since Dresdner Verkehrsbetriebe AG only be transported if there is enough space. 1 August 2019. DVB AG Please be considerate and give priority to [email protected] passengers with restricted mobility and Trachenberger Straße 40 persons with prams. 01129 Dresden 6 3/2019 TOP TOPIC 7 DENBA UN RO (2020 Dresden Urban Rail) pro- K M We are delighted with the - E V T Looking back and forward gramme. In future, bus line 61 N E result and, in particular, that P R is to be replaced with a tram. Ö you are happy with our work The current year is on the home straight. Time to look back at what we have 2019 and our services. We want to At the end of September, thank you sincerely for that. achieved. How was 2019 for DVB? What were our key milestones? What was S1 the comprehensive expansion IEGER We will continue to do our best most important for us and you? And what are we hoping for in 2020? of the Kesselsdorfer Straße stop to provide you with top quality between Tharandter Straße and Reise- transport services in future. witzer Straße has been completed. The new central Tharandter Straße stop was turned Into the future into an accessible double stop for trams and buses, built on a 350 metre-long, car-free Dresden’s population is growing and, as a pedestrian boulevard. result, so is use of local public transport. To continue to take you from A to B reliably, we Top marks in Local Public are expanding our fleet with new, innovative Transport Customer trams. Our new vehicles come from Bautzen. Barometer Bombardier Transportation will manufacture the 30 new vehicles we ordered. We have been asking for your opinion for At roughly 43 metres, the new trams will be 20 years now. Every year, between March about the same length as the NGT D12 DD and June, market research institute Kan- models already running in Dresden, but they tar surveys passenger satisfaction for the will be 35 centimetres wider than the previous Local Public Transport Customer Barometer. vehicles at 2.65 metres. The new urban rail The result for 2019: We are frontrunners carriages will have capacity for up to 290 again – Thanks to you! Overall, 96 percent passengers. Additional doors will make boar- of all passengers are entirely satisfied, very ding and disembarking easier. The multifun- satisfied or satisfied with our services. What ctional areas will have space for makes us particularly happy is that the survey four wheelchairs or prams, A look back at 2019 We carried more Expanded, modified, participants voted us number one among the instead of the previous passengers than ever before, completed approved 40 participating transport companies and two. The vehicles will major construction sites, adapted routes, associations for the fifth time. DVB placed top also meet the latest signed the contract to buy 30 new urban In addition to several various minor construc- three in the following categories in this year’s safety standards. rail carriages, developed the MOBI brand tion projects, we succeeded in completing company comparison: and opened a total of 15 new ‘MOBIpunkt’ two major construction works. Want to know more hubs. Among other things, we celebrated 1. Overall satisfaction, Lines and routes, about our new trams? the Dresden City Festival with you, answered Besides building a wheelchair accessible Timetable information at stops, Website, A life-size model will your questions in our Service Points, worked stop, we created a new transfer point linking Ticket vending machines, be on display in Dres- on and found solutions e.g. for carrying trams, buses and suburban rail at Strehlen 2. Frequency, Connections, Information den Transport Muse- electric scooters. We could go on and on. suburban train station. At the same time, in vehicles, Online timetable information, um from 8 January But one thing is already clear: We did a we officially opened the new railway tracks Environmental protection activities, 2020 on. See page lot in 2019, and can look back on a suc- on Oskarstraße. The new section between 3. Comfort and features at stops, Information 13 for more detail. cessful year. Strehlen and Löbtau is an important compo- on disruptions, Ticket sales points nent of the ‘Stadtbahn Dresden 2020’ 8 3/2019 What else happened? New bus line 75 Since 6 July 2019, bus Wheelchair accessible transport to line 75 has been connected to bus line 94 in St. Joseph-Stift Canaletto- and Nicolaist- the centre. ‘The new 75’ now offers a direct raße were opened for tram operation since connection from Goppeln to Leubnitz through 14 October 2019. Passengers with limited the city centre to Cossebaude and Nieder- mobility can now board and disembark at wartha. The previous line 94 no longer runs. the wheelchair-accessible Krankenhaus St. Joseph-Stift stop. New ticket offers for pupils and vocational trainees Two new tickets were Ticket vending machines are now launched on 1 August.