Brewing a Limitless Tomorrow Sustainability Report 2019 soft drinks toourconsumers." to produce thebestqualitybeer and capability andsteadfast commitments and continue todemonstrate strength, to become aleadingmulti-beverage company "We have grown inscale for 88years [GRI 102] Our Company Niaga, wehaveanextensivesalesandmarketing networkthroughoutIndonesia. Indonesia, whichislocatednexttotheSampangagung Brewery.Throughanothersubsidiary,PTMultiBintangIndonesia state-of-the-art plantforournon-alcoholicbeverages. Thisproductionfacilityismanagedbyasubsidiary,PTTirtaPrima Our breweriesarelocatedinTangerang(Banten)andSampangagung(EastJava).InSampangagung, wealsooperatea leading, trustedIndonesianbeveragecompanythatislistedontheIndonesiaStockExchange. valuable Internationalpremiumbeerbrand,Heineken®,Strongbow and alcohol-freebeverages.MultiBintangis a Multi Bintangisinseparabletobeer,Indonesia’sfavoriteandmosticonicbeerbrand. Markettheworld'smost The longhistoryofMultiBintangstartedin1929withtheestablishmentN.V.Nederlandsch-Indische Bierbrouwerijen. beverages, utilisinghigh-quality rawmaterials. operations andconsistently producehigh-quality life cyclethinkinghasenabled ustostreamlinelargescale portfolio ofleadingbeer andsoftdrinkbrands.Ourholistic reputable andresponsiblebeveragecompany witha enabling thecompanytoriseitscurrentposition asa Multi Bintangcontinuestorecordgrowthand progress, Contents

01 02 03 The Big Picture Our Focus Areas Other Information

03 Foreword from the President Director 14 Planet 55 About This Report 04 Our Journey 14 Protecting Water Resources 55 Scope of Report 05 Multi Bintang in Numbers 23 57 Drop The C: Reducing CO2 Emission Stakeholder Engangement 06 Our Values 31 Prosperity 58 Key Priorities and Topic Boundaries Vision 31 Sourcing Sustainably 59 Corporate Governance Mission 36 Growing with Communities Economic Performance 07 Our Products 42 People 60 Speak Up Policy 10 Our Operations 42 Empowering Our People 61 Associations 10 The Company’s Ownership Structure 49 Advocating Responsible Consumption 62 Awards and Certifications 11 Organizational Structure 12 Our Startegy & Focus 13 Brewing a Better World Governance Sustainability03 | Sustainability Report 2019 Report 2019 [GRI 102-14] Foreword fromthePresidentDirector Murk HiddeSpits Presiden Director This isour6 global warmingisoneofthebiggestchallengesthatwearefacingascitizensworld. Public awarenessofglobalwarmingandsustainabilityhavebeenincreasinginrecentyearstackling frontrunner in sustainability and it is our ambition to continuously contribute to creating a better world. I ampleasedtoshareMultiBintangIndonesia’s2019SustainabilityReport.Wehavealwaysbeen a tomorrow, brewing abetterworld, Indonesia. with our stakeholders. We hope that we can always be an inspiration for others to achieve limitless In celebratingour88 contribute proactivelytothe localcommunities. great caretowardemployees andcommunitiesbycontinueprovidinglivelihood totheemployeesand This reportisbeingwritten duringCOVID-19Pandemic,thisunfortunate timeMultiBintangtakes environment whichultimatelywillimpacttobetter qualityoflife. continue empowercommunitiesthroughvarious initiativesthathavebeendonebyimprovingthe We believethatsustainabilityisabouttheplanet andthepeoplelivinginit.MultiBintangwantsto watershed. Wecontinuouslypartneredwithuniversities toadvocateresponsibleconsumption. neutral inourproductionsitesby2025andperform measurestoreduceourwateruseandprotect 100% renewable energy goal by 2025. We continue our focus on reducing our carbon footprint to be 100% to havefinallystartedourexpansionontheBiomass Plantasourstrategicmovetowardsachieving This year,wemanagedtomaintainvolumesandeven growourshareinallcategories.Wearealsothrilled can innovateandgobeyondthelimits. journey, weidentifiedouremployeeswhoarepassionateaboutsustainabilitythatproudof, who Group, HEINEKENhavesetglobalgoalsthatwebelievecanhelpshapeabetterworld.Throughout our company andtranscendedintodailyapplicationswherewethinkofhowcanbebettereveryday. As a towards sustainability.Ourstrongleadershipcommitmentinsustainabilityhastranslatedthroughout our th sustainabilityreportandthroughouttheseyearswehavegrownstrongerinourcommitment th years inIndonesia,wehave cometogetherinunityandcontinueestablishing trust 19 19 Our 29 31 NV Nederlandsch-Indische Bierbrouwerijen Newly established beer company in Surabaya began was established in Medan. producing Java Bier, the origin of Bir Bintang, while the brewery in Medan was temporarily closed 19 19 19 19 67 65 49 36 HEINEKEN regained ownership and The company was taken over After the World War II, the Surabaya brewery HEINEKEN Group became a major shareholder launched the Bintang Baru brand by the government resumed operation and introduced Heineken® Beer and changed the company's name to N.V. Heineken's in the Indonesia market. Nederlandsch-Indische Bierbrouwerijen Maatschappij 19 19 19 20 20 73 81 97 14 15

| Sustainability Report 2019 Report | Sustainability Tangerang Brewery Listed as PT Multi Bintang Indonesia Tbk. (MLBI) Surabaya Brewery was closed. Opening of a non-alcoholic beverage A new corporate identity

04 began operations on the Jakarta Stock Exchange and Operations were moved Sampangagung, production facility in Sampangagung and was launched Surabaya Stock Exchange. Mojokerto launch of Bintang Radler 20 20 20 20 19 18 17 16 Marking the celebration of its 88th anniversary, Launched a biomass facility as an Established PT Tirta Prima Indonesia, Celebrating 85 years of its existence in Indonesia, the company made a pledge to use 100% environmentally friendly energy source specialized in non-alcoholic the company launched Bintang Radler 0.0% renewable energy in production by 2025 in Sampangagung Brewery beverage business and Fayrouz, as well as introduced Strongbow to the Indonesian market Multi Bintang Indonesia in Numbers [GRI 308-1]

88 Years 468 3 4% 8 Multi Bintang had been Employees were 2 breweries and Net growth Famous present and contributing to empowered 1 non-alcoholic beverage in sales brands Indonesia’s industry growth production facility

14% 354,286 hl 45% 98% Water savings Water has been restored Use of renewable of waste can be recycled

| Sustainability Report 2019 Report | Sustainability to groundwater energy 05

100% 0% 100% suppliers comply to Fatal and serious HEINEKEN Supplier Code workplace accident rates Our Values [GRI 102-16]

The core values and rich heritage of Multi Bintang are represented by "The Spark", our corporate identity. Its modern and dynamic look is reflected through its five colours that signify the company’s direction:

VISION

| Sustainability Report 2019 Report | Sustainability Respect for people & planet To WOW! Indonesia with our dynamic and

06 innovative Brands, People and Performance. Passion for quality in everything we do

Part of Indonesia’s heritage MISSION To be a reputable and responsible Indonesian Brands that people love beverage company with a portfolio of Enjoyment of life leading beer and soft drink brands. Our [GRI 102-2] | Sustainability Report 2019 Report | Sustainability 07

We produce and market a range of leading beer and non-alcoholic beverages brands in the local and international markets. Our products are produced from selected ingredients with an international standardized process. Here are 8 popular brands from Multi Bintang

Alcoholic Beverages

Our alcoholic beverages are produced following an international standard brewing process, for a high quality product.

Bir Bintang, an iconic brand and Indonesia's favorite beer.

Heineken®, the world's

| Sustainability Report 2019 Report | Sustainability most valuable international 08 premium beer brand.

Strongbow, a well-known global cider brand, in Apple Gold and Dark Fruit variants. Low-Alcohol Beverages Bintang Radler, a blend of Bir Bintang and natural orange juice with 2% alcohol content, available in two variants: Bintang Radler Lemon and Bintang Radler Orange.

Green Sands, a carbonated soft drink, Bintang Radler 0.0% Lemon, available in three orange-based flavours: alcohol-free carbonated malt Lime & Apple, Lime & Grape and drink combined with natural | Sustainability Report 2019 Report | Sustainability Lime & Lychee. lemon juice. 09 Non-Alcoholic Beverages

Fayrouz, a unique carbonated drink made from malt, combined with Bintang Zero 0.0%, the first juice and soda water, available in non-alcoholic malt drink two flavours: Pineapple and Pear. in Indonesia. [GRI 102-4, GRI 102-7, GRI 102-8]

Tangerang Brewery Tirta Prima Indonesia Area 10 ha Non-Alcohol Production Facility 100% Jalan Daan Mogot No.19, Poris Gaga Area 4.7 ha HEINEKEN N.V. Batuceper, Tangerang, Banten Jalan Raya Mojosari - Pacet km.50 [GRI 102-5] Sampangagung Turi, Permanent: 69 Kec. Kutorejo, Mojokerto, Jawa Timur Contract: 3 Permanent: 13 Contract: 1 81.78% 18.22% HEINEKEN Public International

PT Multi HEINEKEN Bintang Sampangagung Brewery Asia Pacific Indonesia Tbk. Pte Ltd Area 38 ha Jalan Raya Mojosari - Pacet km.50 | Sustainability Report 2019 Report | Sustainability Sampangagung Turi,

10 Kec. Kutorejo, Mojokerto, Jawa Timur PT Multi Oce 99.9% Bintang 0.10% Permanent: 63 Permanent: 286 Indonesia Contract: 5 Contract: 28 Niaga

Permanent: 343 Permanent: 88 PT Tirta Contract: 27 Contract: 10 Net Revenues 99.9% 0.10% IDR 3,711,405 million Prima Indonesia Total employees: 468 *all of our employees are full time Multi Bintang is committed to ensuring good corporate governance and company integrity in business practices, to provide its stakeholders with long-term and sustainable value. The governance structure of PT Multi Bintang Indonesia Tbk. consists of three bodies: the General Meeting of [GRI 102-5, GRI 102-18, GRI 102-45] Shareholders (GMS), the Board of Commissioners and the Board of Structure Directors. The Board of Directors is responsible for managing the Company and executing the company strategies.

Board Of Directors President Director Murk Hidde Spits

Finance Director Supply Chain Director Corporate Aairs Director Marketing Director Erik Mul Chew Boon Hee Ika Noviera Mariska van Drooge-Parlevliet | Sustainability Report 2019 Report | Sustainability 11

Sales Director Head of Legal & Human Resources Director Digital Transformation Manager Corporate Secretary Rudy Hidayat Winda Yunita Chris Harrop Richard Kurniadi Sustainability12 | Sustainability Report 2019 Report 2019 generations tocome. Multi Bintangisdriventomakethingsbetternowandfor As areputableandresponsibleIndonesianbeveragecompany, Brewing aBetterWorld(BaBW) Our Strategy Our Focus Brewing aBetterWorld as keepproductsandmaterialsinuse. where weaimtoregeneratenaturalsystems,design outwasteandpollutionaswell increasingly moreresponsibleandsustainable business.Weareshiftingtoasystem double infinitygivesusthelimitlessspirittotransformourcompanytowardsan commitments thatareimplementedineverypartofourbusiness.The88 achieving consumer satisfaction with quality products and through our sustainability age asourunlimitedenthusiasmtofurthercontributeIndonesia,intermsof 2019 markedthe88yearsofMultiBintang'spresenceinIndonesia.Weperceivethis the actionsthatweneedtotakethroughoutourvaluechain. make thebiggestdierence.Foreachfocusarea,wehaveourtargetsandidentified chain. OurBrewingaBetterWorldstrategyfocusesonthesixareaswherewecan We arecommitted to running ourbusiness sustainably, at everypointalongour value Sustainability tooltoplan,monitor,evaluateand maintainasustainableoperation HEINEKEN Globalinitiated as aguidetobenchmark our Good PracticesofEnergy implementation ofresource eciency andlowcarbon and WaterMapping economy. [GRI 102-11] wherever HEINEKENoperates in thatallowsustoconnect with all departmentsandcountries the worldandmonitorour sustainability platform Globally integrated performance.

or the Sustainability13 | Sustainability Report 2019 Report 2019 BaBW Drop TheC Governance Supply ChainDirector Supply Chain Every Drop Human ResourcesDirector Marketing &CA Consumption Responsible by talentsthatdrivethechange A strongstrategywillonlybeimpactfulwhensupported Core Team Chairman and Safety Sponsor Finance Director Health HR and communicateachievements. to defineambitionsandsettargets,implementprogrammes,deliverresults Our BaBW Governance is led by the BaBW Cabinet, withthe responsibilities Procurement Sustainably Sourcing Marketing Director Growing with Communities CA Sales Director Behaviour Values HR Planet - Save Every Drop

Every Drop: Protecting Water Resources | Sustainability Report 2019 Report | Sustainability 14 Planet - Save Every Drop

Watershed health and managing water within our operating units and Water circularity concerns the surrounding communities are of the Water Stewardship reuse and recovery of water. Due to the limitations in the utmost importance for us. Our To fully balance within the local watershed, the water used in our Indonesian regulations regarding commitment is to strengthening our products in areas that are water-stressed the utilization of treated euent e orts to positively contribute to the and to work collaboratively with other water, we focus our e orts on health of local watersheds, especially users of the watershed so that its health water eciency and water in parts of the world that are is protected. stewardship. water-stressed, by increasing water eciency in our production process and replenishing the water that goes into our products. At HEINEKEN Group, we consider a holistic approach | Sustainability Report 2019 Report | Sustainability

15 to water management to maintain a Water E ciency Water Circularity healthy watershed. We follow the vision of HEINEKEN Water Triangle. To reduce water usage in production To maximise water circularity to an average of 2.8 hl/hl for in the water-stressed area breweries in water-stressed areas and and to treat 100% of our to 3.2 hl/hl on average for all wastewater worldwide. breweries worldwide. Planet - Save Every Drop

Water E ciency

[GRI 303-5]

Water is essential in all Multi Bintang manufacturing and operational processes. Maintaining safe and high-quality water to run our core business operations is paramount, as beer contains 95% water. We source our water by pumping groundwater and from third party water providers. Almost 65% of the total water consumption is used in beer production facilities, while the rest is used for utilities, boiler, laboratories and domestic purposes. | Sustainability Report 2019 Report | Sustainability 16 We are committed to reduce water consumption by 25% and achieve water intensity reduction up to 3.3 hl/hl on average in our two breweries by 2020. Planet - Save Every Drop

Euent Reclamation Plant (ERP) in Tangerang Brewery Weekly Water Audit We have been conducting We constructed an Euent Reclamation Plant (ERP) in 2017 to optimize the a weekly water audit since 2017. management of our wastewater and improve water eciency. ERP is the most advanced technology in water recycling which enables reclamation of wastewater into This year we upgraded our PLAN MONITOR drinking water quality. Since 2018, the ERP has facilitated the production of soft water monitoring system into a digital for our secondary utilities, which allow us to save water consumption by up to 35%. monitoring system controller using Power BI Platform to improve monitoring reliability and eciency. EVALUATE ASSESS

Water intensity reduction | Sustainability Report 2019 Report | Sustainability 17

2017 2018 2019 3.42 hl/hl 3.42 hl/hl 3.18 hl/hl*

Ferry Sitepu Chew Boon Hee *Data based on measurement and recorded in our integrated data platform (Power BI) Opco Engineering Manager Director of Supply Chain Planet - Save Every Drop

Wastewater Treatment Plant (WWTP) Restoration The restoration programme also included laboratory standardization and in Sampangagung Brewery human resource capacity building through benchmarking study to HEINEKEN’s advanced WWTP facility in Vietnam. The restored WWTP is expected to be 100% implemented in the first quarter of 2020. Guided by the Heineken’s Good Practices of Energy and Water Mapping, we adjusted the restoration of our WWTP to the local condition.

With a capacity of 1,100 m3/day, our WWTP is able to treat a daily average of 768 m3 of wastewater. We conduct monthly wastewater quality testing and biannual waterbody quality testing.

Wastewater Quality in 2019 TSS 3,182.82 Ton BOD 4,716.15 Ton COD 9,478.76 Ton | Sustainability Report 2019 Report | Sustainability

18 Oil & Fat 394 Ton Yan Feri Kloai Utility Manager Sampangagung NH3-N Total 38.57 Ton

We envision water circularity in water-stressed areas through recovery, recycling and e ective treatment of our wastewater. Our brewery processes generate wastewater which contains 3 organic materials and cleaning agents. To further enhance our During 2019, a total of 399,607 m wastewater treatment facility in Sampangagung Brewery, we of wastewater was discharged to Cisadane and Cumpleng River started WWTP restoration in mid-2019. in compliance with government regulations. Planet - Save Every Drop

Water Stewardship [GRI 102-12, GRI 303-1, GRI 303-2, GRI 303-5]

Since 2015, HEINEKEN Global has developed a partnership with UNIDO to address challenges in water management. Water stewardship is defined as using water in a way that is socially equitable, environmentally sustainable and economically beneficial (UNIDO, 2015). With the increasing population and industrial growth, Indonesia will experience water scarcity in the near future and we are committed to conserving water resources around us. Water stewardship | Sustainability Report 2019 Report | Sustainability aims to balance out the water that we take from the 19 watershed and to ensure that the quantity of water available in that watershed remains the same.

We source our water from surface water and throughout 2019 we consumed 686.16 Mega Liters (ML) of water. Our water stewardship initiative focuses on protecting our water resources in our two breweries located in water-scarce and water-distressed areas. Planet - Save Every Drop

• Hydrology Study • River2River Initiatives • Reforestation of Recharge Area • Green Schools

Hydrological Study

Since 2010 we have been conducting a quinquennial assessment of water source vulnerability to identify the risk of water supplies and water-stressed areas, especially surrounding our Tangerang and Sampangagung Breweries. During our last assessment, we have identified around 5,515,000 Mega Liters annual potential lost to run-o due to erosion. This marks the importance of our

| Sustainability Report 2019 Report | Sustainability water stewardship. 20 To further understand the characteristics of the Cumpleng River watershed, a tributary of Brantas River and the main source of water for our Sampangagung Brewery, we conducted a hydrological study in 2019. The water source vulnerability assessment and hydrological study are our precautionary approach in managing our water-related risk and allows us to identify the current and future risks of the watersheds. Planet - Save Every Drop

River2River Initiatives

River2River is a 3-year water restoration programme in two watersheds. The initiativecollaboration is our step of:for change to raise awareness of the surrounding community about the importance of preserving the water resource.

Collaboration of: Water Alliance Mojokerto Mojokerto Regency Goverment

Concurring with the Multi Bintang’s 88th anniversary celebration 5-7 Nov 2019 Waste 88-km Management River relay run | Sustainability Report 2019 Report | Sustainability Education Clean-Up 21 >1,000 volunteers cleaned up Cumpleng River Raising awareness of responsible Bamboo waste traps installation waste management Fund raising through Kitabisa.com >270 waste banks joined this movement Intensive dialogue in small groups Planet - Save Every Drop Reforestation of Recharge Area

We are committed in water balancing through reforestation of recharge area, especially in the surrounding of our production units that are located in water-scarce and water-stressed areas

2014 Since 2014 we have initiated reforestation 2019 By 2019, we have planted more than 29,000 trees over an area of more programmes at Brantas and Cisadane than 41 hectares in Brantas and Cisadane watersheds. This activity watershed in collaboration with national and can potentially conserve water equivalent to fulfill the water international organizations. requirement of 350,000 people/day or 35 million liter/year.

by 2023 we aim to conduct reforestation in 428 hectares of land over the two watershed areas.

Green School Programme in Mojokerto, East Java

| Sustainability Report 2019 Report | Sustainability Green School Programme was initiated in 2015 focusing on water conservation education in collaboration

22 with the Ministry of Environment and Forestry and the Ministry of Education and Culture. GREEN SCHOOLS Through this programme, Multi Bintang aims to instil environmental awareness for future generations 10 through a curriculum for elementary, middle and high school on water management such as water cycle, water recycling and water conservation. The activities in this programme include planting trees, making compost, planting hydroponic vegetables as well as building simple wastewater treatment systems and wells.

In 2019, in collaboration with the Environment and Education Agency of Mojokerto Regency, we selected 10 schools around Brantas watershed to participate in this Green School Programme. Planet - Drop the C

Reducing

CO2 Emission

GRI 301-3, 302-1, 302-3, 302-4, 305-1,

| Sustainability Report 2019 Report | Sustainability 305-2, 305-4, 305-5, 306-2, 306-3, 306-4 23 Planet - Drop the C

The urgency of global warming and climate change issues requires us to rethink how we plan for the future. It pushes us to develop better solutions for a more e cient business operation.

In 2019, we realized that throughout our operations we have connected all the dots on how to close the loop in reducing our CO2 emissions. We have set strong goals to lower our emissions from raw material acquisition, production, storage, distribution, to waste utilisation and gradually utilizing sustainable sources of energy in our breweries. The core activities that we have made started from our commitment for a circular economy in a holistic way, aiming for a cradle to cradle life cycle. Our circular approach is done to fully support our goal to brew a limitless tomorrow.

Our commitment to minimizing energy use is reflected in our Energy Roadmap from 2014 and guided by the Sustainable Development Goals. | Sustainability Report 2019 Report | Sustainability

24 Throughout our activities and operations, we comply with prevailing environmental laws and regulations. [GRI 307-1] Planet - Drop the C We approach sustainability by integrating all areas of our production into a holistic life cycle perspective, utilizing resource e ciency, implementing zero waste to landfill, supporting circular economy.

Our Approach

Biomass from rice husk Manufacturing

Electric forklift to replace diesel forklift

Bottle and Raw Material Warehouse & | Sustainability Report 2019 Report | Sustainability Aluminium Distribution 25 Recycling Optimizing truck capacity

Train for long distance Customer transportation

Returnable packagings Planet - Drop the C Raw Material

[GRI 303-1, GRI 306-2, GRI 306-4]

Raw material is one of the most important aspects that contribute to the total environmental impact of a product. Our main raw materials 97.34% consist of barley, malt and yeast, while our packaging materials Total Returned and consist of bottles, kegs, crates and cans. We continuously monitor the Reused Packaging physical and chemical conditions of our raw materials to ensure that they are optimal for use.

97.26% Returned and Reused Bottles

| Sustainability Report 2019 Report | Sustainability We constantly innovate and seek methods to

26 optimize our material waste disposal, for example by reducing the amount sent to the landfill, increasing recycle and reuse rates and utilising by-products for other industry. 99.98% Returned and Reused Crates 100% Returned and Reused Kegs Planet - Drop the C We concentrate on the circularity of our packaging starting from design to the end-of-life process, especially our bottles.

We built the route-to-market system where 97.26% of our bottles are collected for reuse.

There are two types of bottles resulting from the collection, which are good bottles and the rejected ones. Good bottles will be washed and reused, while the rejected ones will be smashed and shipped after several life cycles to glass recycling facilities. We establish cooperation with our recycling vendors to ensure that we can close the loop

Recyclable Aluminium Cans Some of our products come in aluminium cans. We prefer aluminum cans for our packaging due to its high recyclability. Although we do not directly manage this Baroto Yan Feri Kloai ourselves, our recyclable cans are managed by local recyclers, which provides TPM & SHE Manager Utility Manager socio-economic benefit to our community. Sampangagung Brewery Sampangagung Brewery

The synergy between our company and our community has enabled us to close the loop and benefit us and our stakeholders | Sustainability Report 2019 Report | Sustainability At our brewery, our aim is zero waste to landfill. We have done many

27 initiatives to pursue this dream. Non-hazardous Waste Generated Manage the Kieselguhr waste by a registered waste management Total contractor (PPLI) although they are not a hazardous waste. 17,902 Ton Generate compost from our WWTP sludge that we use for our own Recycling Composting Landfill vegetable crops and share the yields with our co-workers. 17,048 Ton 378.34 Ton 476.99 Ton The spent-yeast can be used as feed material for aquaculture.

During 2019 we have emitted 128.79 tonnes of hazardous waste that Our malt-dust is used directly in our brewery as biomass stock for our we treat responsibly through a registered waste management contractor. biomass boiler. Planet - Drop the C Manufacturing [GRI 302-1, GRI 305-5]

Our long-term goal is to fulfill 100% of the company’s electricity demands from green energy, such as solar photovoltaic technology and biomass.

Energy Kus Hadi and team 2017 204,808,118 Maintenance Engineering Sampangagung Brewery Consumption (MJ) 2018 211,229,724 2019 119,853,615

Electricity 2017 142,084,252 Our focus in reducing CO2 in our manufacturing process is on resource eciency Consumption (kWh) 2018 143,624,845 and increasing the share of renewable energy usage. Our approach: 2019 128,747,008

| Sustainability Report 2019 Report | Sustainability Construction of rooftop solar photovoltaic in both our breweries since 2018 Thermal Energy 2017 - 28 Consumption (MJ) 2018 46,406,781 Expanding biomass utilisation into energy through Biomass Plant 2019 119,853,615 By-product utilization into biomass fuel Energy Intensity 2017 106.37 We are utilizing our by-products, rice husk, to fuel our biomass for steam (per HL product) 2018 108.87 generation which can reduce the CO emission up to 5,311.25 ton CO eq.* 2019 103.60 2 2 Further utilization of biomass ash for compost in waste banks that Total energy reduction 2018 to 2019 = 15,376,109 MJ operate in the vicinity of our operation

*Based on measured data. Continuously monitored and recorded in HEINEKEN *Based on comparison to 2,340 tons of coal usage with heating value of 23.45 MJ/kg integrated sustainability platform. Planet - Drop the C Warehouse and Distribution Amount Unit

[GRI 305-1, GRI 305-2] GHG Emission Direct (scope 1) 568,406 kg Logistics and distribution are among the biggest factors that contribute to environmental impact through the carbon footprint and particulate matter Refrigerant 71,314 kg from the fuel emission. GHG Emission Indirect (scope 2) 13,082,174 kg Trains for Long Distance Distribution For years we have been using trains for transport in our long distance distribution. In addition to cost eciency, trains are four times more fuel-ecient than trucks.

Durable Plastic Pallets to Replace Weathered Wooden Pallets We use pallets to optimize the load of our products during storage and distribution. After a thorough analysis and discussion, we decided to replace our wooden pallets with plastic pallets. Plastic pallets o er a more durable, environmentally friendly option that can withstand the heavy load of our products and allow us to avoid the problem of rotten wooden pallets over a | Sustainability Report 2019 Report | Sustainability

29 long period of time.

Electric Forklifts for Emission Reduction We switched our material handling system from diesel to electric forklifts, which is more environmentally friendly and enables us to reduce emissions by up to 60%.

We conduct rigorous studies to assess our innovations and improvement strategies to provide a scientific base Customer Service & Logistics Team in our decision. Tangerang Brewery Planet - Drop the C Our commitment to sustainability goes...... and extends to Our Customer Throughout Our Organization As part of our e ort to reduce carbon footprint, we provide green fridges to our customers, in compliance with HEINEKEN Global Fridge Policies

We streamline our business process and material movement by optimizing our plant layout. 1,704 Green 65% energy saving, Fridges compared to the previous model

Free of Hydrofluorocarbon

Lower carbon footprint

Equipped with Energy Management System

| Sustainability Report 2019 Report | Sustainability Cost saving for customer 30

Integration of our supply chain into an Enterprise Resource Planning (ERP) enables real time collaboration and improves supply chain eciency. As a leading beverage producer, we continuously assess the quality and Through our GO Bintang (Green Oce) initiatives, we minimize safety of our products, including our packaging. Throughout the reporting our paper usage and save more than 2,000 sheets of paper period, we have complied with prevailing regulations related to marketing waste daily. communication and the labelling of our products. Sustainability31 | Sustainability Report 2019 Report 2019 Sustainably Sourcing [GRI 204-1] Prosperity -Sourcing Sustainably Prosperity - Sourcing Sustainably

In today’s world, more and more consumers are demanding businesses to operate responsibly by considering their impacts throughout their supply chain. As a leading beverage manufacturer, we have a responsibility to source sustainably, so that we can ensure the highest product quality and traceability. We have a system in place to control all stages of our product’s life cycle, including the stage of raw material sourcing.

As a large buyer of crops, we have the opportunity to work together with farmers and help improve their farming practices and enable them to adopt better environmental and social standards. We also have a significant economic impact on local communities. We are making an e ort to 100% follow the HEINEKEN movement towards sustainable sourcing. | Sustainability Report 2019 Report | Sustainability 32

approach Local Supplier sourcing Compliance Prosperity - Sourcing Sustainably

Packaging

Barley Agriculture

Bar Brewing & Production [GRI 102-9] | Sustainability Report 2019 Report | Sustainability 33

Consumers

Distribution Prosperity - Sourcing Sustainably A. Local Supplier

[GRI 416-1]

We are committed to local and sustainable sourcing to improve the local economy as well as to reduce our carbon footprint along the supply chain. However, limitations on local capacity sometimes force us to source from other countries as well. Our raw materials come from HEINEKEN partners who are certified and meet the global and local quality requirements.

In 2019, we have partnered with around

1,100 of which are local suppliers 80%

In 2018, we signed a cooperation agreement with a leading university in

| Sustainability Report 2019 Report | Sustainability Indonesia to develop sustainable, high-quality sorghum cultivation in East

34 Nusa Tenggara. The project includes the activities of developing high-quality seeds, preparing land and training farmers. We are currently focusing on studying the potential of sorghum as an alternative raw material for brewing. We gain added value from our sorghum since it can also maintain a stable supply for animal feed as sorghum is commonly used as one.

We ensure the quality, hygiene and safety of our products. 100% of our products have met food safety standards. This year, our product has received the FSSC (Food Safety System Certification 22000). Prosperity - Sourcing Sustainably B. Supplier Compliance

[GRI 308-1, GRI 414-1] Initiatives to enhance our supplier relationship management: We have fully implemented the HEINEKEN Supplier Code in our partnership with all suppliers of goods and services, to ensure the traceability of our Communicate the importance of Supplier Code products and supply chain, since 2015. The Supplier Code covers five main compliance to each supplier individually. elements that all our suppliers are required to meet once they sign an agreement with Multi Bintang.

Following the update of our Supplier Conduct an anti-bribery assessment to selected 5 elements of HEINEKEN Code in 2018, our Global vendors as part of our Third-Party Risk Management (TPRM). Supplier Code Procurement and Business Conduct functions worked together to enhance the supplier screening and due diligence process. Our risk-based Increase the number of e-tender, which enables our Integrity and Business Conduct screening covers the following areas: sourcing process to be more transparent for both internal stakeholders and prospective suppliers. Human Rights Sanctions; Anti-bribery and anti-corruption; | Sustainability Report 2019 Report | Sustainability Environment 35 Political exposure; and We release a bi-annual Vendor Performance Evaluation Communication and Monitoring Negative media coverage related to ensure our suppliers maintain their commitment and to issues such as labor and Compliance improve their performance. In 2019, we managed to human rights, health and safety, fraud, fair competition and increase our Direct Material Supplier OTIF (On Time and anti-money laundering. In-Full delivery) from 54% to 91%.

The HEINEKEN Supplier Code can be accessed on our website www.multibintang.co.id Prosperity - Growing with Communities

Growing with Communities

GRI 203-1, GRI 203-2, GRI 304-3. GRI 413-1 | Sustainability Report 2019 Report | Sustainability 36 Prosperity - Growing Planetwith C ommunities- Drop the C

At Multi Bintang we believe, our company's success plays a major role in enhancing the well-being of communities. Our mission has always been to improve the living conditions of our surroundings through community development, environmental protection and job creation.

Our investment in communities contributes to the Sustainable Development Goals (SDGs) from a global perspective, more specifically to SDG#3 Good Health and Well-Being and SDG#6 Clean Water and Sanitation.

| Sustainability Report 2019 Report | Sustainability approach 37

Protecting Community The Nature Investments Prosperity - Growing with Communities

Protecting The Nature Cisadane Water Source Protection Hydroponics Training

Rivers in Java have been reported to be among the most polluted in MBI together with the HITARA (Hidroponics Tangerang Raya) community Indonesia (World Bank, 2018; Asia Development Bank, 2016). In provided a hydroponics training or urban farming for 50 representatives of connection with World Clean Up Day 2019, more than 200 employees community groups in Kutabumi Village, Gerendeng Village and Sindang Sari from Multi Bintang and the community around Cisadane River voluntarily Village, Tangerang. In this training, the communities were taught the cleaned up domestic waste in the river source of Cisadane. The tons of techniques and theory of hydroponic urban farming, both traditional and waste were then sorted and transferred to a recycling facility. modern methods that are suitable for farming conditions in urban areas, such as the limited amount of land, where the used goods can be utilized This initiative was a collaboration of Multi Bintang, Cisadane Rafting Club environmentally and benefit economically. and Nusantara Nature Conservation Foundation to protect Cisadane water sources. In addition, the threat of deforestation had resulted in soil This activity aims not only to empower the communities with technical erosion. This condition had further worsened the water quality so we agricultural skills, but also to help reduce waste by utilizing used goods as a decided to undergo this activity. This river cleaning activity was conducted planting medium. In addition, the plants will produce healthy organic along the 7.5-km river source of Cisadane. vegetables with economic trade value, thus helping achieve circular economy for the community. | Sustainability Report 2019 Report | Sustainability 38

200employees

tons1.2 of waste Prosperity - Growing with Communities Jaga Bali / Sungai Watch Bir Bintang and Make A Change World launched a campaign to introduce a culture of waste management in Bali. This campaign is a part of Sungai Watch (River Watch in Indonesian) Project, a project developed by Make A Change World that is focused on preventing solid waste from flowing into and polluting water streams.

Sungai Watch is activated to monitor the river and provide public education.

Installation of trash booms in 3 rivers in Bali Trash boom is an a ordable technology solution for waste trap developed by Plastic Fisher which could e ectively stop trash from entering Bali's rivers, waterways and beaches. We monitor and evaluate the performance of the trash booms for further implementation in other locations.

Protecting Brantas River | Sustainability Report 2019 Report | Sustainability

39 We have succeeded in planting 10,000 trees in a 10-ha area at the source of Brantas River. The action is part of our initiatives to plant a total of 52,000 trees by 2022. This activity aims to conserve water resources and protect the source of Brantas River. Result of a survey from YLHS indicates that there has been a decrease inspring water discharge in Claket Village, which is a bu er village of R Soerjo People's Forest Park. That was the reason why planting the trees became so important. Ten di erent types of trees were planted, each having a di erent natural role, one of which includes to store rainwater. We also planted fruit plants that can bring economic values to local farmers during harvest season. Prosperity - Growing with Communities

Motivated by the critical river condition in Mojokerto due to heavy pollution, damaged catchment areas and groundwater scarcity, we formed the Mojokerta Water Alliance with several entities, such as environmental activists, academics and surrounding waste banks, to start a movement to protect water resources.

Our activities together with Water Alliance include: Conducting research with universities to find a solution Surveys Training sessions Tree planting River clean-up Helping to start up a small scale, environmentally friendly batik business. Environmentally friendly batik

| Sustainability Report 2019 Report | Sustainability refers to natural colored batik which only requires small 40 Sisyantoko amount of water for processing. Environmental Activist MBI Partner for Mojokerto Water Alliance Prosperity - Growing with Communities Community Investment Encourage Communities to Recycle through Waste Banks Public Facility Restoration

Promoting ZERO WASTE to landfill to the community Maintain and improve public facilities:

Local Mosques, Village Halls, Public Health and Sanitation;

273 WASTE BANKS in18 DISTRICTS Job Creation for the Community

RECYCLE Provide annualy Rp NON- extra income of up to ORGANIC Rp household waste Rp Rp 600,000/ More than 250 people employed from 7 villages through waste banks household 250 People around our operation units | Sustainability Report 2019 Report | Sustainability from 7 Villages 41 Organic Farming

Housing facilities for on-site employees Housing Facilities

Compost made from garden Distribute compost to local Compost produced by the waste and the wastewater communities to promote community is sold to Driving economic growth in the surrounding areas sludge of our production organic farming generate extra income for process them Economic Growth People - Empowering Our People

Empowering Our People | Sustainability Report 2019 Report | Sustainability 42 People - Empowering Our People

People are at the forefront of everything we do, from our workers to our customers and our surrounding community. We believe that each of us Health and Safety [GRI 403-1] can play a role in creating a better world. A HEINEKEN Life Saving Rules We motivate our people to drive the changes towards sustainability in everything that we do. We always take active steps to promote the wellbeing of our people. We o er a positive and healthy work environment to ensure HEINEKEN Life Saving Rules are global rules and principles for an inclusive and sustainable economic growth, productive and decent programmes dedicated to improving safety in production processes, workload for our employees. especially those with highest safety risks. The Life Saving Rules are a key tool for preventing serious and fatal accidents. They include 12 safety messages that help employees avoid accidental casualties and decrease near miss reports. We make these rules as a powerful tool to increase our safety and business performance. MBI applies the consequences approach management approach for those who violate the rules and takes strict

| Sustainability Report 2019 Report | Sustainability actions as this involves human lives. 43

This year we have implemented Promoting Providing Equal Implementing 100% of the HEINEKEN Life Saving Health and Opportunity Human Rights Safety Policy Rules action plans in our operations. People - Empowering Our People

B Health and Safety Programmes Our top priority remains ensuring healthy and [GRI 403-5] safe working conditions for our employees. We continuously provide training programmes and supporting resources needed to ensure the safety of our employees, promoting a culture that values safe behaviors in all our actions. We agree that a safe and secure place of work is a fundamental right of our employees. We implement Occupational Health and Safety We focused our e orts to further improve safety in our workplaces with Management System throughout our operations as part of the following steps: our commitment to promoting health and safety. We have formed OHS Committees (P2K3) consisting of selected Basic safety induction for all employees who are tasked to help the company in 1 visitors and introduction to Life maintaining, monitoring and giving advices regarding Saving Rules for new hires OHS matter to all of our employees.

To identify potential hazardous activities, we conduct risk assessment and provide proper personal protective Defensive Driving Training for commerce team with

| Sustainability Report 2019 Report | Sustainability equipment for our employees. operational vehicles 2 44 In 2019, we extended our health and safety programme and provided safety apparels for our distributors. They were Emergency response training also responsible for following our safety standards. 3 (administer first aid and firefighting)

Process safety compliance check to production facilities 4 People - Empowering Our People

C Road Safety Equal Opportunity [GRI 401-2,GRI 405-2]

We received the World Health and Safety Day Award Having operated for 88 years in the multicultural Indonesia, we combined our years of from HEINEKEN Global Safety for our initiatives in experiences and diverse talents into innovation. educating our employees and enforcing the principles of road safety in Sampangagung Brewery during this By 2030, we aim to achieve full and productive employment and decent work for all men reporting period. and women, including for young people and persons with disabilities and ensure equal pay for work of equal value, as part of our contribution to UN's SDG#8 Decent Work and Educational Investing in Economic Growth. training safety sensors Age Diversity Installation of telematics of Governance Coaching instrument to improve Female safe-driving behaviours Body Male among our drivers 29% 29% [GRI 405-1] 43% 0% D Health Assessment | Sustainability Report 2019 Report | Sustainability Our company focuses on accelerating women’s empowerment and career development. 45 Our health and safety programmes: In 2019, our governance body consisted of 43% female.

Diversity of Employees Diversity of Employees Employee per employee category based on gender per employee category based on age group Medical wellness Check-up programme Male

Female 20.5% 10.7% 19.4% 15.4% 18.8% total: 468 people 5.3% 3.2%

Vaccination 7.9% 2.8% 6.4% 2.4% 1.1% 0.4% 6% for our employees 0% 0.9% 0.6% 30.1% 30.1% 17.9% Sta Supervisor Manager BOD

Sta Supervisor Manager BOD Total: 468 people <30 30-50 >50 People - Empowering Our People

Our inclusive working New employee hires and employee turnover Total number and Male Female environment enables by age group rate of new a collaborative, employee hires and New employee supportive and Age employee turnover hires and respectful culture during the reporting employee that promotes period, by age turnover by gender participation and group, gender and contribution from all region of our employees. [GRI 401-1] New Employee Turnover

Sampangagung Tirta Prima Tangerang Oce We provide the same | Sustainability Report 2019 Report | Sustainability Brewery Indonesia Brewery Rate is calculated based 46 benefits to our New employee permanent and contract on the total number of hires and employees, which include employees in HR data as employee life insurance, healthcare, per 31 December 2019. turnover disability and invalidity by region coverage as well as parental leave.

[GRI 401-2] New Turnover Employee People - Empowering Our People

Training and Development

[GRI 404-1, GRI 404-2]

Our development programmes have been designed "Accelerate" Development Programme Average hours of training per employee specifically to equip our employees with the skills required based on gender hours to support their career and personal growth. Accelerate is a programme that is 8 designed to provide a framework for Asia Pacific Graduate Programme (Go Places) 6 Male short-term exchange assignments of 7.82 4

employees between HEINEKEN Asia Female 5.61

5.15 5.63 2 Pacific Operating Companies 3.52 3.53 • 24-month programme (OpCos). • Development workshops 2017 2018 2019 • Mentoring by business leaders • Career coaching Average hours of training per employee The training programmes based on employee category enable our employees to hours 8 acquire new skills and 2017

| Sustainability Report 2019 Report | Sustainability Multi Bintang is committed to nurturing the next 2018 6

47 generations of professionals. Through APGP, we scout for sharpen their abilities in a 2019 4 5.92 5.86 4.51 4.79 5.6 5.81 young talents in the Asia Pacific region and provide them diverse environment and 4.19 2 2.74 with the experience of international exposure and the culture. 3.43 opportunity to Go Places around Asia Pacific with Entry Middle Senior challenging and dynamic assignments. People - Empowering Our People

MyHR Human Rights Policy [GRI 102-41, GRI 412-2]

New ways of working and organizational requirements in the 10 Human Rights Standards emerging world of digital transformation have changed the way HR operates. Communication technology availability requires fast decisions and requires team-oriented platforms to promote No Health Non- Child Freedom of collaboration and communication. In response to this challenge, harassment association and and safety discrimination protection the right to collective we built a digitalised HR management platform as a competitive and violence bargaining advantage. MyHR is one of the concrete results of digital transformation in our HR process.

Respect for No forced Rest and Fair wages Acces to Provides relevant organizational leisure and income human rights in and employee-related information labour water high risk contexts Career tracking and career advancement programme planning

MyHR application Improvement and eective We respect the fundamental dignity of our people and their human rights. As part business collaboration of our Code of Business Conduct, our Employee and Human Rights Policy has been | Sustainability Report 2019 Report | Sustainability implemented since 2012 and serves as a basis to help us understand, prevent and 48 Serves as master data platform tackle the risks associated with human rights.

We require everyone working with us, from employees to suppliers and business partners, to respect human rights and to prevent threats or violence against human rights defenders. In addition, 5% of our employees have taken the Human Rights training for 8 hours this year.

To facilitate better communication, consultation and discussion between managers and employees, 98% of our employees are covered by collective bargaining agreements. People - Advocating Responsible Consumption

Advocating Responsible Consumption

[GRI 416-1, GRI 416-2, GRI 417-1,

| Sustainability Report 2019 Report | Sustainability GRI 417-2, GRI 417-3] 49 People - Advocating Responsible Consumption

Drinking beer in moderation is legitimate and can actually be part of a healthy, balanced lifestyle. However, when alcohol is not consumed responsibly, there will be clear health and behavioural risks. Harmful drinking is damaging not just to the individual themselves but also the people around them and society. We are committed to advocating responsible consumption and supporting e orts to decrease harmful consumption.

As a leading multi-beverage company, we take the issue of responsible consumption seriously. We take proactive steps to support consumers in making healthy and responsible choices together with various stakeholders, including the government, NGOs, consumer groups, other beverage companies, legislators, retailers, hotels, bars and restaurants as well as other community groups. Restrictions on mass media advertising of alcoholic products encourage us to be more creative in engaging our consumers and stakeholders.

Our company commits to always producing, distributing and communicating about our products in a way that is intended to support responsible adult consumption, in line with our code of conduct and industry guidelines, as well as prevailing laws and regulations.

Promote | Sustainability Report 2019 Report | Sustainability Establish Responsible 50 Our approach Zero Zone Consumption People - Advocating Responsible Consumption

Promoting Responsible Consumption

We focus on raising public awareness of responsible alcohol consumption. We have a long Alcohol by history of encouraging responsible consumption through our brands and aim to make volume (ABV) moderate, responsible consumption aspirational. We are very careful in communicating and promoting our products, because we always want to deliver clear and direct messages that do Allergens not mislead people to consume alcoholic beverages excessively. Our long-term plan is to (e.g. gluten) improve the society's perception about beer, that it is not a harmful product as long as

| Sustainability Report 2019 Report | Sustainability produced and consumed responsibly. Nutritional

51 information: • fat • saturates Labeling • carbohydrates • energy value Our initiatives start with the marketing and labeling of our products. Providing consumers with • sugars factual information and advice on responsible consumption is important. We do this in • protein • salt various ways, such as through brand websites or on-pack labelling. For example, all our products display symbols or texts related to health and responsible consumption on their label, which include cautions to not drink while driving, to not consume alcohol during Heineken® Product pregnancy and to not consume alcohol if under the legal drinking age. Labeling Information People - Advocating Responsible Consumption

Marketing Events and website age screening We communicate about our brands in strict accordance with HEINEKEN’s Responsible Marketing Code (“The Code”). We restrict access to our product information by setting an age screening system on our websites. The minimum age is 21, considering people reach Compliance with the code is mandatory for everyone internally, their maturity physically and psychologically in that year. As a part of our including our subsidiaries and joint ventures where we have a commitments, we always ensure that all of our sponsored events are not controlling interest. The Code covers all matters related to related to racing and underage participants. packaging, point of sale, trade promotions, sponsorships, advertising, digital and social media. The Code is applicable to agencies and other third parties, suppliers and consultants involved in the marketing and sales of our brands.

Detailed information can be found through this link:

http://tiny.cc/heinekenresponsible | Sustainability Report 2019 Report | Sustainability 52 We always respect prevailing local laws and regulations as well as our self-regulatory codes and we are always transparent about our brand’s identity or authorship of content. We always take into account our brand values and corporate responsibility in all of our marketing or commercial communication by respecting individuals, society and the environment. To date, there have been no incidents of non-compliance concerning health and safety impacts of products, product information and labelling, as well as marketing and communications. People - Advocating Responsible Consumption

Holistic strategic development Together with our industry peers, we are committed to acting on the following key areas:

We conducted responsible serving and responsible consumption training, partnering with credible hospitality universities and associations such as Sekolah Tinggi Pariwisata Nusa, Sekolah Tinggi Pariwisata Bandung and Marketing Jakarta Hotel Association. Our training curriculum includes basic Underage Retailer drinking support codes information about alcohol beverages, regulations on alcohol, standard of practice dosage, underage drinking issue, the harm caused by irresponsible consumption, procedure to handle intoxicated consumers and ‘21+’ awareness campaign.

Through our collaboration with Gabungan Product Consumer Safety Industri Minuman Malt Indonesia (GIMMI) - an innovation information driving association for malt beverage producers in Indonesia, which we co-founded and are a member of, we developed a community platform to engage community members and | Sustainability Report 2019 Report | Sustainability These commitments are in support of the World Health Organization’s

53 educate them on the di erent types of Global Strategy to Reduce the Harmful Use of Alcohol. alcoholic beverages. People - Advocating Responsible Consumption

Establishing Zero Zone

To provide more choices for our consumers and allow non-alcohol drinkers to enjoy a 'beer moment', we have introduced Bintang Zero 0.0% and Bintang Radler 0.0% as part of our alcohol-free beer portfolio through our Zero Zone corner. We currently focus on six key cities, before expanding nationwide by 2021. Through this category, consumers have more choices of adult products to be enjoyed in di erent occasions, allowing them to have fun while staying in control.

Total of 105 Zero Zone 0.0% Alcohol beverage for all occasions chillers provided Vision Ensure leadership in alcohol-free beer category Sustainability Report 2019 Report Sustainability Objective Use Zero Zone as a disruptive category builder and innovate to build a true 0.0% alcohol category About this report

This report summarises the progress of PT Multi Bintang Indonesia Tbk. We have been publishing Sustainability Reports annually since 2014. This is our sixth stand-alone report, covering Scope of report the reporting period from 1 January 2019 to 31 December 2019. [GRI 102-3, GRI 102-10, GRI 102-48, GRI 102-49, GRI 102-50, Our last report was published on 19 November 2019. The scope of GRI 102-51, GRI 102-52, GRI 102-53, GRI 102-54] our report covers our whole operation in Indonesia. There are no significant changes to the organization and its supply chain. There is no restatement of information or changes to the material topics and topic boundaries from the previous year. | Sustainability Report 2019 Report | Sustainability

55 This year our theme is Brewing A Limitless Tomorrow. Celebrating our 88 years of operation, we are awakened that throughout these years we have been thriving for sustainable business practices for long term success. Our e orts have resulted in the circularity of our operations throughout the product life cycle and giving impact to our stakeholders. Anchored by the HEINEKEN Global Sustainability Strategy of Brewing a To achieve high-quality sustainability reporting, we apply the ten reporting Better World, we are embracing our responsibility to reduce our principles for defining report content and report quality. In defining the report environmental footprint and promote sustainable change in the society by content, we follow the four reporting principles, i.e. stakeholder inclusiveness,

protecting water resources, reducing CO2 emission, sourcing sustainably and sustainability context, materiality and completeness. To ensure the quality of advocating responsible consumption through the provision of knowledge so our report, we abide by the six reporting principles of accuracy, balance, our consumers can make well-informed decisions. Above all, we believe that clarity, comparability, reliability and timeliness. All data disclosed in this report protecting human health and safety is quintessential to our existence while are based on data availability from the relevant operations. growing with the community. We also actively collaborate with all partners and stakeholders to align our direction and steps towards a greener future, contributing to the UN Sustainable Development Goals (SDGs).

We produce our sustainability reports as a form of public communication as This Sustainability Report is available on our website well as internal audit and assessment. This report has been prepared in www.multibintang.co.id. The website also contains news and accordance with the GRI Standards: Core option. We also apply the GRI information about the company’s stock performance, Food Processing Sector Guidance for our sector disclosure requirement. GRI corporate and sustainability actions, shareholder meetings,

| Sustainability Report 2019 Report | Sustainability is Global Reporting Initiative, an international independent standards press releases and organization policies. For inquiries,

56 organization that helps businesses, governments and other organizations recommendations and reviews, please contact our understand and communicate their impacts on issues such as climate headquarters: change and human rights. The standards feature a modular, interrelated structure and represent the global best practice for reporting on a range of economic, environmental and social impacts. Talavera Oce Park 20th floor Jln. Letjen T. B. Simatupang Kav. 22-26 Jakarta 12430 T. 021-27833800 (hunting) F. 021-75924617 Engagement

[GRI 102-40, GRI 102-42, GRI 102-43, GRI 102-44] Method: Industry Method: Media Method: Customer Method: Consumer • Meeting association • Socialization • Frontline information • Socialization • Other activities • Coordination meetings • Website • Coordination meetings • Call center service Frequency: Frequency: Frequency: • Ad hoc • Once a month • Ad hoc Frequency: • Ad hoc • and/or quarterly • Ad hoc Topics: • Available 24 hours Topics: Our stakeholders are vital to our Topics: • Business performance • Brand leadership Employees • Responsible consumption • Brands and innovation Topics: • Company's reputation and business. We define our • Alcohol policy advocacy • Responsible consumption • Responsible consumption/ positive stories about the • Industry best practices • Sustainable business practice alcohol retailing/legal drinking age company and beer category stakeholders as all relevant Method: • Workshop • Training • Code of business conduct • Alcohol policy advocacy • Self-regulatory code • Responsible consumption parties that are influenced by • Communication • Forum and self-regulatory code alcohol policy advocacy our business practices. Our • Meeting STAKEHOLDER ENGAGEMENT approach to stakeholder Frequency: • Once a month • Twice a month Method: Method: Method: Method: engagement focuses on • Twice a year • and/or ad hoc • Phone calls • Socialization • Socialization • Socialization intensive dialogues, workshops • and/or direct visits • Coordination meetings • Coordination meetings • Coordination meetings Topics: and meetings. We continuously • Code of business conduct Frequency: Frequency: Frequency: Frequency: • Business performance and • Ad hoc • Ad hoc • Monthly • Ad hoc • Semi-annually • Ad hoc connect with our stakeholders strategic direction • Semi-annually • and/or annually • and/or annually • and/or semi-annually • Sustainable business practice through various communication • and/or annually

| Sustainability Report 2019 Report | Sustainability • Company's reputation and positive Topics: Topics: Topics: forms. This keeps us focused stories about the company and

57 Topics: • Responsible consumption • Responsible consumption • Community investment beer category and informed on the • Supplier code • Business practices and • Alcohol policy advocacy and development • Environment compliance • Company's reputation and • Responsible consumption opportunitites to go beyond. • Alcohol policy positive stories about the company • Environment advocacy and beer category • Sustainable business • Sustainable business practice operations • Brands and innovation • Community investment and development

Local and Suppliers Government international Communities NGO Key Priorities and Topic Boundaries [GRI 102-11, GRI 102-46, GRI 102-47]

The content of the report is based on the material aspects for both our company and stakeholders and is directly linked to the Brewing a Better World strategy through our six focus areas. A materiality survey was carried out for internal and external stakeholders to identify our material topics.

Health & Safety GRI Topics Supplier Customer Consumer Promoting Health and Safety Water Management Water and Euents Workforce Human Rights Assessment Responsible Consumption Advocating Responsible Consumption Community Indirect Economic Impacts, Local Communities CO2 Emission/Energy

| Sustainability Report 2019 Report | Sustainability Sustainable Sourcing Energy and Emissions 58 Procurement Practices, Supplier Environmental Sustainable Packaging Assessment, Supplier Social Assessment Material

First choice Last choice Contributed Cause Linked

Every topic is linked to GRI Standards and their boundaries. Multi Bintang could be directly involved through our own activities (cause), related with Heineken Group activities (Contribute) or indirectly through our business relations with other entities (linked). This topic boundaries may provide insights for risk management. in IDR Million i. Direct Economic Value Generated

Revenue 3,711,405

Interest income 26,594

Other income -

Total 3,737,999 Corporate Governance ii. Economic Value Distributed: Operating cost 575,781

Economic Performance Employees wages and benefits 169,488

[GRI 201-1, GRI 413-2,GRI 419-1] Payment to providers of capital 1,228,381 | Sustainability Report 2019 Report | Sustainability

59 Community investment 1,424 In 2019, Multi Bintang delivered a positive revenue growth, especially contributed by the exceptional Payment to government by country 420,553 performance from our non-alcohol categories, despite the declining market for beer in 2019. This reflects our Total 2,395,903 focus on strengthening our position as a multi-beverage iii. Economic Value Retained: company. During the reporting period, we complied with all prevailing laws and regulations in the social and Economic Value Retained 1,122,660 economic area. Internal Audit Our Internal Audit Department is responsible to: Speak Up • Develop annual audit plan based on risk assessment • Hold regular Audit Committee meetings [GRI 205-1, GRI 205-2] • Provide consultancy on revision to company policy, SOP and business processes when required while maintaining its independence Conduct investigation to follow up any concern raised through the Our company is committed to conducting business with integrity and • Speak Up channels fairness, with respect for the laws and our values. Throughout 2019, the Internal Audit Department conducted audits on Communication and training about anti-corruption 3 department groups, which covered approximately 30% of our total policies and procedures operations. These department groups were selected based on risk Provided to all employees through onboarding training assessment. and written in employee modules Training to Sta 98% 100% employees, 90% 100% 100% broken down Supervisor 93% 100% 96% Sampangagung Brewery by employee | Sustainability Report 2019 Report | Sustainability Tangerang Brewery Communication Communication category region Manager

60 100% Tirta Prima Indonesia and100% Training to employees100% for 0% to Governance all employee 80% 93% Oce Bodies categories

Reports can be submitted through: • Managers, HR representatives, internal auditors or the Legal Department • Trusted Representatives Speak Up is our whistleblowing policy and is the implementation of our • One of the communication channels below: commitment to enforcing good corporate governance and ensuring that [email protected] business practices are carried out based on integrity. 007-803-011-0160 http://speakup.heineken.com Associations [GRI 102-13]

Multi Bintang Indonesia is a co-founder and IBCSD is a CEO-led association of companies member of GIMMI since its establishment in operating in Indonesia, who share a commitment to 2000. The association consists of four brewers: promoting sustainable development through PT Multi Bintang Indonesia, PT Delta Jakarta, sustainable economic growth, ecological balance PT Bali Hai and PT Gita Swara. Within GIMMI, and social progress. In 2019, Multi Bintang we build dialogues with our multiple Indonesia joined as a member of IBCSD to stakeholders on issues related to the industry. strengthen its commitment and leadership in promoting sustainable development in a | Sustainability Report 2019 Report | Sustainability

61 fast-changing world. We are a key partner of IBCSD and we proactively get involved in renewable energy, water resources management and local sourcing task forces. Certifications and Indonesia Sustainability Most Valuable External Initiatives Business Awards 2018 Silver Quality Award Indonesia Brands 2019 Best Water Treatment and Best Waste Silver Quality Award Most Valuable Indonesia Brands 2019 [GRI 102-12] and Material Productivity Monde Selection Global Initiatives 4 June 2019 Brand Finance 7 January 2019 Bir Bintang 12 June 2019 Corporate Bir Bintang

ISO14001 Social Business Innovation Award 2019 Proper Awards Environmental Management System • Top 5 Social Business Innovation Company, Category Food and Beverage Green Rank ISO22000 • Green CEO: Michael Chin Ministry of Environment and Forestry Food Safety Management System 28 October 2019 Warta Ekonomi Tangerang Brewery FSSC 29 August 2019 Food Safety System Certi cation 22000

Recognition from USAID Proper Awards International Craft Competition 2019 USAID Partner for Adaptasi Perubahan Lingkungan dan Blue Rank Gold Medal Ketangguhan (APIK) dalam upaya Adaptasi Perubahan Ministry of Environment and Forestry International Craft Awards Competition Iklim dan Pengurangan Resiko Bencana (API-PRB) 28 October 2019 26 November 2019

| Sustainability Report 2019 Report | Sustainability UASID-APIK Sampangagung Brewery Bir Bintang Corporate 62

Indonesia Sustainability Kaban Awards 2019 World Beer Idol Business Awards 2019 Biggest Excise Contributor Bronze Medal for Pale Lager Category Special Recognition on Workforce Kementerian Keuangan, World Beer Idol Global Initiatives Dirjen Bea dan Cukai Banten 9 December 2019 February 2020 19 December 2019 Corporate Sampangagung Brewery Tangerang Brewery GRI Standard Economic Disclosure Page Omission 2016 Economic Performance General Disclosures GRI 103: 103-1 Explanation of the material topic and its Boundaries 59 Management 103-2 The management approach and its components 59 102-1 Name of the organization 2 Approach 103-3 Evaluation of the management approach 59 102-2 Activities, brands, products, and services 2, 7-9 GRI 201: 102-3 Location of headquarters 56 Economic 201-1 Direct economic value generated and distributed 59 102-4 Location of operations 10 Performance 102-5 Ownership and legal form 10, 11 Indirect Economic Impacts 103-1 Explanation of the material topic and its Boundaries 37-41 102-6 Markets served 2 GRI 103: Management 103-2 The management approach and its components 37-41 102-7 Scale of the organization 10 Approach 103-3 Evaluation of the management approach 37-41 102-8 Information on employees and other workers 10 GRI 203: 203-1 Infrastructure investments and services supported 41 102-9 Supply chain 33 Indirect Economic 102-10 Significant changes to the organization and its supply chain 55 203-2 Significant indirect economic impacts 41 Impacts 102-11 Precautionary principle or approach 58 Procurement Practices 102-12 External initiatives 62 103-1 Explanation of the material topic and its Boundaries 32-34 102-13 Membership of associations 61 GRI 103: GRI Management 103-2 The management approach and its components 32-34 102-14 Statement from senior decision-maker 3 Approach 103-3 Evaluation of the management approach 32-34 102-16 Values, principles, standards, and norms of behavior 6 GRI 204: 102-18 Governance structure 11 Procurement 204-1 Proportion of spending on local suppliers 34 GRI 102: Practices 102-40 List of stakeholder groups 57 General Anti-Corruption Disclosures 102-41 Collective bargaining agreements 48 103-1 Explanation of the material topic and its Boundaries 60 102-42 Identifying and selecting stakeholders 57 GRI 103: Management 103-2 The management approach and its components 60 102-43 Approach to stakeholder engagement 57 Approach 103-3 Evaluation of the management approach 60 102-44 Key topics and concerns raised 57 205-1 Operations assessed for risks related to corruption 60 GRI 205: Anti- 102-45 Entities included in the consolidated financial statements 11 Corruption Communication and training about anti-corruption policies 205-2 and procedures 60 102-46 Defining report content and topic Boundaries 58 102-47 List of material topics 58 102-48 Restatements of information 55 102-49 Changes in reporting 55 102-50 Reporting period 55 102-51 Date of most recent report 55 102-52 Reporting cycle 55 102-53 Contact point for questions regarding the report 56 102-54 Claims of reporting in accordance with the GRI Standards 56 102-55 GRI content index 63 This year, we have not conducted 102-56 External assurance external assurance Training and Approach 103-1103-3 ExplanationEPvrogaluationrams fofor of the upg the managementr adingmaterial empl topico appy eeand r oachskills its Boundaries and transition Environmental Compliance HumanDiEduGRIversic 103:404:ationt yRights and E Assessmentqual404-1404-2 Opportunity assisAveragetanc ehou prrogs oframs training per year per employee ManagementTGRIraining 405: and 103-1103-2 ExplanationThe management of the app martoacherial tandopic its and components its Boundaries 103-1 Explanation of the material topic and its Boundaries GRI 103: 103-1 ExplanationPrograms for of upg ther adingmaterial empl topicoy eeand skills its Boundaries and transition GRI 103: DiGRIAppEduveersi cr103:roachationsityty andand Equal404-2 Opportunity assistance programs Management 405-1103-2103-3 TDiEvhevaluatione managementrsity of of g theovernan management apprcoache bodies and app itsand rcoachomponents employees Management 103-2 The management approach and its components ManagementEqual 103-1103-2 ExplanationThe management of the app martoacherial tandopic its and components its Boundaries GRIApp r103:oach Approach DiAppGRIversi r405:oachty and Equal103-3 Opportunity Evaluation of the management approach 103-3 Evaluation of the management approach ManagementOpportunity 103-2103-3 TEvhealuation management of the management approach and app its rcoachomponents Diversity and 103-1 Explanation of the material topic and its Boundaries GRI 307: AppGRI r103:412:405:oach 405-1 Diversity of governance bodies and employees Non-compliance with environmental laws and regulations HumanEqual Rights Assessment103-3 Evaluation of the management approach ManagementDiversity and 103-2 EmplThe managementoyee training appon humanroach and rights its policiescomponents or procedures Environmental 307-1 OpportunityHuman Rights 405-1412-2 Diversity of governance bodies and employees EGRIqual 405: 405-1103-1 Explanation of the material topic and its Boundaries Compliance AppAssessmentEGRIqual r103:oach 103-3 Evaluation of the management approach OpportunityDiversity and HumanOpportunityManagement Rights Assessment405-1103-2 DiTheve managementrsity of governan apprcoache bodies and itsand components employees Environment Supplier Environmental Assessment LoAppEGRIqualcal r405:oach Communities Human Rights Assessment103-1103-3 ExplanationEvaluation of of the the management material topic app androach its Boundaries HumanGRIOpportunityDive 103:rsity Rights and Assessment 37-41 Materials GRI 103: 103-1 Explanation of the material topic and its Boundaries 35 GRI 103: 405-1103-1 DiExplanationversity of ofgo thevernan matceriale bodies topic and itsempl Boundariesoyees ManagementEGRIqual 412: 103-1103-2 ExplanationThe management of the app 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