Brewing a Limitless Tomorrow Sustainability Report 2019 Our Company [GRI 102] The long history of Multi Bintang started in 1929 with the establishment of N.V. Nederlandsch-Indische Bierbrouwerijen. Multi Bintang is inseparable to Bintang beer, Indonesia’s favorite and most iconic beer brand. Market the world's most valuable International premium beer brand, Heineken®, Strongbow and alcohol-free beverages. Multi Bintang is a leading, trusted Indonesian beverage company that is listed on the Indonesia Stock Exchange. Our breweries are located in Tangerang (Banten) and Sampangagung (East Java). In Sampangagung, we also operate a state-of-the-art plant for our non-alcoholic beverages. This production facility is managed by a subsidiary, PT Tirta Prima Indonesia, which is located next to the Sampangagung Brewery. Through another subsidiary, PT Multi Bintang Indonesia Niaga, we have an extensive sales and marketing network throughout Indonesia. Multi Bintang continues to record growth and progress, "We have grown in scale for 88 years enabling the company to rise to its current position as a to become a leading multi-beverage company reputable and responsible beverage company with a and continue to demonstrate strength, portfolio of leading beer and soft drink brands. Our holistic life cycle thinking has enabled us to streamline large scale capability and steadfast commitments operations and consistently produce high-quality to produce the best quality beer and beverages, utilising high-quality raw materials. soft drinks to our consumers." Contents 01 02 03 The Big Picture Our Focus Areas Other Information 03 Foreword from the President Director 14 Planet 55 About This Report 04 Our Journey 14 Protecting Water Resources 55 Scope of Report 05 Multi Bintang in Numbers 23 57 Drop The C: Reducing CO2 Emission Stakeholder Engangement 06 Our Values 31 Prosperity 58 Key Priorities and Topic Boundaries Vision 31 Sourcing Sustainably 59 Corporate Governance Mission 36 Growing with Communities Economic Performance 07 Our Products 42 People 60 Speak Up Policy 10 Our Operations 42 Empowering Our People 61 Associations 10 The Company’s Ownership Structure 49 Advocating Responsible Consumption 62 Awards and Certifications 11 Organizational Structure 12 Our Startegy & Focus 13 Brewing a Better World Governance Foreword from the President Director [GRI 102-14] I am pleased to share Multi Bintang Indonesia’s 2019 Sustainability Report. We have always been a frontrunner in sustainability and it is our ambition to continuously contribute to creating a better world. Public awareness of global warming and sustainability have been increasing in recent years and tackling global warming is one of the biggest challenges that we are facing as the citizens of the world. This is our 6th sustainability report and throughout these years we have grown stronger in our commitment towards sustainability. Our strong leadership commitment in sustainability has translated throughout our company and transcended into daily applications where we think of how can be better everyday. As a 2019 Group, HEINEKEN have set global goals that we believe can help shape a better world. Throughout our journey, we identified our employees who are passionate about sustainability that we are proud of, who can innovate and go beyond the limits. This year, we managed to maintain volumes and even grow our share in all categories. We are also thrilled 2019 to have finally started our expansion on the Biomass Plant as our strategic move towards achieving our 100% renewable energy goal by 2025. We continue our focus on reducing our carbon footprint to be 100% neutral in our production sites by 2025 and perform measures to reduce our water use and protect our watershed. We continuously partnered with universities to advocate responsible consumption. | Sustainability Report Report | Sustainability 03 We believe that sustainability is about the planet and the people living in it. Multi Bintang wants to continue empower communities through various initiatives that have been done by improving the environment which ultimately will impact to better quality of life. Sustainability Report Report Sustainability This report is being written during COVID-19 Pandemic, during this unfortunate time Multi Bintang takes great care toward employees and communities by continue providing livelihood to the employees and contribute proactively to the local communities. In celebrating our 88th years in Indonesia, we have come together in unity and continue establishing trust with our stakeholders. We hope that we can always be an inspiration for others to achieve limitless Murk Hidde Spits tomorrow, brewing a better world, a better Indonesia. Presiden Director 19 19 Our 29 31 NV Nederlandsch-Indische Bierbrouwerijen Newly established beer company in Surabaya began was established in Medan. producing Java Bier, the origin of Bir Bintang, while the brewery in Medan was temporarily closed 19 19 19 19 2019 67 65 49 36 HEINEKEN regained ownership and The company was taken over After the World War II, the Surabaya brewery HEINEKEN Group became a major shareholder launched the Bintang Baru brand by the government resumed operation and introduced Heineken® Beer and changed the company's name to N.V. Heineken's in the Indonesia market. Nederlandsch-Indische Bierbrouwerijen Maatschappij 19 19 19 20 20 73 81 97 14 15 | Sustainability Report Report | Sustainability Tangerang Brewery Listed as PT Multi Bintang Indonesia Tbk. (MLBI) Surabaya Brewery was closed. Opening of a non-alcoholic beverage A new corporate identity 04 began operations on the Jakarta Stock Exchange and Operations were moved Sampangagung, production facility in Sampangagung and was launched Surabaya Stock Exchange. Mojokerto launch of Bintang Radler 20 20 20 20 19 18 17 16 Marking the celebration of its 88th anniversary, Launched a biomass facility as an Established PT Tirta Prima Indonesia, Celebrating 85 years of its existence in Indonesia, the company made a pledge to use 100% environmentally friendly energy source specialized in non-alcoholic the company launched Bintang Radler 0.0% renewable energy in production by 2025 in Sampangagung Brewery beverage business and Fayrouz, as well as introduced Strongbow to the Indonesian market Multi Bintang Indonesia in Numbers [GRI 308-1] 88 Years 468 3 4% 8 Multi Bintang had been Employees were 2 breweries and Net growth Famous 2019 present and contributing to empowered 1 non-alcoholic beverage in sales brands Indonesia’s industry growth production facility 14% 354,286 hl 45% 98% Water savings Water has been restored Use of renewable of waste can be recycled | Sustainability Report Report | Sustainability to groundwater energy 05 100% 0% 100% suppliers comply to Fatal and serious HEINEKEN Supplier Code workplace accident rates Our Values [GRI 102-16] 2019 The core values and rich heritage of Multi Bintang are represented by "The Spark", our corporate identity. Its modern and dynamic look is reflected through its five colours that signify the company’s direction: VISION | Sustainability Report Report | Sustainability Respect for people & planet Indonesia with our dynamic and To WOW! 06 innovative Brands, People and Performance. Passion for quality in everything we do Part of Indonesia’s heritage MISSION To be a reputable and responsible Indonesian Brands that people love beverage company with a portfolio of Enjoyment of life leading beer and soft drink brands. Our [GRI 102-2] 2019 | Sustainability Report Report | Sustainability 07 We produce and market a range of leading beer and non-alcoholic beverages brands in the local and international markets. Our products are produced from selected ingredients with an international standardized process. Here are 8 popular brands from Multi Bintang Alcoholic Beverages Our alcoholic beverages are produced following an international 2019 standard brewing process, for a high quality product. Bir Bintang, an iconic brand and Indonesia's favorite beer. Heineken®, the world's | Sustainability Report Report | Sustainability most valuable international 08 premium beer brand. Strongbow, a well-known global cider brand, in Apple Gold and Dark Fruit variants. Low-Alcohol Beverages Bintang Radler, a blend of Bir Bintang and natural orange juice with 2% alcohol content, available in two variants: Bintang Radler Lemon and Bintang Radler Orange. 2019 Green Sands, a carbonated soft drink, Bintang Radler 0.0% Lemon, available in three orange-based flavours: alcohol-free carbonated malt Lime & Apple, Lime & Grape and drink combined with natural | Sustainability Report Report | Sustainability Lime & Lychee. lemon juice. 09 Non-Alcoholic Beverages Fayrouz, a unique carbonated drink made from malt, combined with Bintang Zero 0.0%, the first juice and soda water, available in non-alcoholic malt drink two flavours: Pineapple and Pear. in Indonesia. [GRI 102-4, GRI 102-7, GRI 102-8] Tangerang Brewery Tirta Prima Indonesia Area 10 ha Non-Alcohol Production Facility 100% Jalan Daan Mogot No.19, Poris Gaga Area 4.7 ha HEINEKEN N.V. Batuceper, Tangerang, Banten Jalan Raya Mojosari - Pacet km.50 [GRI 102-5] Sampangagung Turi, Permanent: 69 Kec. Kutorejo, Mojokerto, Jawa Timur Contract: 3 Permanent: 13 Contract: 1 2019 81.78% 18.22% HEINEKEN Public International PT Multi HEINEKEN Bintang Sampangagung Brewery Asia Pacific Indonesia Tbk. Pte Ltd Area 38 ha Jalan Raya Mojosari - Pacet km.50 | Sustainability Report Report | Sustainability Sampangagung Turi, 10 Kec. Kutorejo, Mojokerto, Jawa Timur PT Multi Oce