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Ticket Office Review
Board Date: 15 December 2016 Item: London Underground Ticket Office Review This paper will be considered in public 1 Executive Summary Decision required The Board is asked to note the paper and approve the action plan Previous The terms of reference of the review were previously circulated to Consideration Members. Sponsoring Contact Officer: Mark Wild Director Number: 020 3054 4308 Email: [email protected] Information Public classification Summary 1.1 The Mayor published London TravelWatch’s independent report examining the customer impact of ticket office closures on 2 December 2016. 1.2 The review, as promised by the Mayor in his manifesto, considered a range of evidence to determine the customer impact of the ticket office closure programme and other changes to London Underground’s station operating model. London TravelWatch’s report identifies a number of areas requiring improvement. 1.3 In response, we have prepared an action plan to address the recommendations in the report. Work to deliver the plan has commenced immediately and will be adjusted, if necessary, to take into account any feedback from the Board. 1.4 Planned changes include: • clearer focal points for customers seeking help from staff; • changes to uniforms to make staff more visible; • additional ticket machine functionality; and • measures to improve accessibility, including improvements to the “turn up and go” process and a trial of portable hearing loops. 1.5 While not a part of the terms of reference for the review, the action plan will also review staffing numbers and deployment. 1.6 We will provide the Customer Service and Operational Performance Panel with regular updates on the progress of the action plan. -
Smart Cards Contents
Smart cards Contents 1 Smart card 1 1.1 History ................................................ 1 1.1.1 Invention ........................................... 1 1.1.2 Carte Bleue .......................................... 2 1.1.3 EMV ............................................. 2 1.1.4 Development of contactless systems ............................. 2 1.2 Design ................................................ 2 1.2.1 Contact smart cards ..................................... 3 1.2.2 Contactless smart cards .................................... 3 1.2.3 Hybrids ............................................ 4 1.3 Applications .............................................. 4 1.3.1 Financial ........................................... 4 1.3.2 SIM .............................................. 4 1.3.3 Identification ......................................... 4 1.3.4 Public transit ......................................... 5 1.3.5 Computer security ...................................... 6 1.3.6 Schools ............................................ 6 1.3.7 Healthcare .......................................... 6 1.3.8 Other uses .......................................... 6 1.3.9 Multiple-use systems ..................................... 6 1.4 Security ................................................ 6 1.5 Benefits ................................................ 6 1.6 Problems ............................................... 7 1.7 See also ................................................ 7 1.8 Further reading ........................................... -
Access to Transport Committee 3.2.10
Access to Transport Committee 3.2.10 Secretariat memorandum Agenda item : 4 AT015 Author : Mark Donoghue Final Draft : 21.1.10 Matters arising 1 Purpose of report 1.1 To record progress on action items tabled at previous meetings. 2 Recommendation 2.1 That the report is received for information. 3 Information 3.1 The table at Annex A indicates the current position in relation to matters arising from previous meetings of the Committee. 3.2 Updates for inclusion in this report were invited 5 working days in advance of the meeting, in writing to the Committee Services team, rather than in person at the meeting. 3.3 Views of DPTAC and IDAG on fixed bus stops (7.7.09, minute 8) The Streets and Surfaces Transport Policy Officer provided an update as follows on 20 January 2010 : “IDAG are a sounding board for TfL and as such do not have a view independent of TfL. DPTAC the chair of DPTAC has been contacted again. A verbal update will be given at the meeting.” 3.4 To ask the Royal National Institute for the Blind (RNIB) for their views on the priority seat moquette on LOROL trains (16.12.09, minute 3) The following response was received from the RNIB on 21 January 2010 : “Thank you for your enquiry regarding the seat contrast on over ground trains for Visually Impaired individuals. I have looked at the pictures that you sent and there doesn't seem like there is a great contrast in the seating.” 3.5 TfL to share with London TravelWatch examples of how countdown locations were considered (16.12.09, minute 8) A letter was received on 5 January 2010 from Beverley Hall, Head of Surface Transport Communications, Transport for London, on the roll out of Countdown. -
A Rail Manifesto for London
A Rail Manifesto for London The new covered walkway linking Hackney Central and Hackney Downs stations creates an interchange which provides a better connection and more journey opportunities March 2016 A Rail Manifesto for London Railfuture1 seeks to inform and influence the development of transport policies and practices nationally and locally. We offer candidates for the 2016 London Mayoral and Assembly elections this manifesto2, which represents a distillation of the electorate’s aspirations for a developing railway for London, for delivery during the next four years or to be prepared for delivery during the following period of office. Executive Summary Recognising the importance of all rail-based transport to the economy of London and to its residents, commuters and visitors alike, Railfuture wishes to see holistic and coherent rail services across all of London, integrated with all other public transport, with common fares and conditions. Achieving this is covered by the following 10 policy themes: 1. Services in London the Mayor should take over. The 2007 transfer of some National Rail services to TfL has been a huge success, transforming some of the worst services in London into some of the best performing. Railfuture believes it is right that the Mayor should take over responsibility for more rail services in London, either by transferring service operation to TfL or by TfL specifying service levels to the operator, and that this must benefit all of London. 2. Improved Services. Frequencies play an important role in the success of metro and suburban train services. We believe that the Mayor should set out the minimum standards of service levels across London seven days per week for all rail services. -
Submissions to the Call for Evidence from Organisations
Submissions to the call for evidence from organisations Ref Organisation RD - 1 Abbey Flyer Users Group (ABFLY) RD - 2 ASLEF RD - 3 C2c RD - 4 Chiltern Railways RD - 5 Clapham Transport Users Group RD - 6 London Borough of Ealing RD - 7 East Surrey Transport Committee RD – 8a East Sussex RD – 8b East Sussex Appendix RD - 9 London Borough of Enfield RD - 10 England’s Economic Heartland RD – 11a Enterprise M3 LEP RD – 11b Enterprise M3 LEP RD - 12 First Great Western RD – 13a Govia Thameslink Railway RD – 13b Govia Thameslink Railway (second submission) RD - 14 Hertfordshire County Council RD - 15 Institute for Public Policy Research RD - 16 Kent County Council RD - 17 London Councils RD - 18 London Travelwatch RD – 19a Mayor and TfL RD – 19b Mayor and TfL RD - 20 Mill Hill Neighbourhood Forum RD - 21 Network Rail RD – 22a Passenger Transport Executive Group (PTEG) RD – 22b Passenger Transport Executive Group (PTEG) – Annex RD - 23 London Borough of Redbridge RD - 24 Reigate, Redhill and District Rail Users Association RD - 25 RMT RD - 26 Sevenoaks Rail Travellers Association RD - 27 South London Partnership RD - 28 Southeastern RD - 29 Surrey County Council RD - 30 The Railway Consultancy RD - 31 Tonbridge Line Commuters RD - 32 Transport Focus RD - 33 West Midlands ITA RD – 34a West Sussex County Council RD – 34b West Sussex County Council Appendix RD - 1 Dear Mr Berry In responding to your consultation exercise at https://www.london.gov.uk/mayor-assembly/london- assembly/investigations/how-would-you-run-your-own-railway, I must firstly apologise for slightly missing the 1st July deadline, but nonetheless I hope that these views can still be taken into consideration by the Transport Committee. -
Customer Charter February 2009
London Overground Customer Charter February 2009 MAYOR Transport OF LONDON for London LO DEC 08 CCharter DL FINAL.indd 1 7/1/09 15:13:15 Our commitment We aim to deliver the best possible service to London Overground customers by providing a safe, reliable, welcoming and value for money service at all times. Since we started in November 2007 we provided staff at all our stations during operating hours and accept Oyster pay as you go across the London Overground network. All our stations have had a deep clean and the safety and security on the network has improved. During 2009 and 2010 we will be replacing our existing fleet. The new trains will have increased capacity, air conditioning, on board audio and visual announcements and provide a much improved travelling environment. We will also be completely refurbishing all of our stations and making many track and signalling improvements. In 2010 we will be opening the newly extended line which runs between Dalston Junction in the north and New Cross, Crystal Palace and West Croydon in the south. By 2011 this line will be further extended from Dalston Junction to Highbury & Islington. In this Customer Charter, we set out to explain: • the minimum standards we expect to achieve • how we will compensate you if things go wrong • how we will tell you about our performance • how you can contact us with your suggestions and concerns 2 We will review this charter every two years in consultation with London TravelWatch, Transport for London and other relevant bodies. Copies of the charter are available -
Doing Transport Differently
Doing Transport Differently How to access public transport – a guide for everyone with lived experience of disabilty or health conditions Doing Transport Differently How to access public transport – a guide for everyone with lived experience of disabilty or health conditions Doing Transport Differently How to access public transport – a guide for everyone with lived experience of disabilty or health conditions How to use this guide Where should I start? This guide is aimed at people with If you’re not yet using public transport lived experience of disability or health for whatever reason and want to know conditions and at those advising or what’s possible, go to section two. working with them. Using a question For an overview of the law as it relates and answer approach to enable different to transport, go to section two. people with different travel needs to dip To begin planning a journey, short or into it in different ways, it will show you long, go to section three. how far access to public transport has For information and advice on using improved and how to make use of it. buses or coaches, go to section four. For information and advice on using trains, go to section five. For information and advice on underground trains, go to section six. For information and advice on light rail and tramways, ferries and other forms of transport, go to section seven. The resources section includes both useful websites and useful phone numbers to keep with you when you travel. 2 Contents Contents Foreword – Genevieve Barr 6 Foreword – Sir Bert Massie -
The Rail Vehicle Accessibility (Non-Interoperable Rail System) (Docklands Light Railway) Exemption Order 2019
THE RAIL VEHICLE ACCESSIBILITY (NON-INTEROPERABLE RAIL SYSTEM) (DOCKLANDS LIGHT RAILWAY) EXEMPTION ORDER 2019 Explanatory Note What does the Order do? 1. The Order exempts rail vehicles known as B92 and B2007 class operated on the Docklands Light Railway network (“DLR”) by Docklands Light Railway Limited (“DLRL”) from the requirements under the Rail Vehicle Accessibility (Non- Interoperable Rail System) Regulations 2010 (“the RVAR 2010”) relating to the following provisions: (i) the giving of audible warning before train doors close and the giving of illuminated visual warning signals to passengers when boarding trains (paragraphs 3(5)(b) and 4(2) of Schedule 1 to the RVAR 2010). (ii) paragraph 10(4)(b) (clearance between the handrail and other parts of the rail vehicle); (iii) paragraph 3 of Part 2 of the Schedule to the 2010 Regulations (illumination of the edge of the passenger doorway floor). 2. The Order further exempts B92 vehicles from the requirements of RVAR 2010 in respect of the following provisions: (i) paragraph 6(5)(b) (width of route between wheelchair-compatible doorway and wheelchair space); (ii) paragraph 10(4)(a) (diameter of passenger handrail); (iii) paragraph 13(3) (dimensions of priority seat and space available to its user), but only in relation to the width specifications of the priority seat shown in diagram C1 in Schedule 2 to the 2010 Regulations. 3. The exemptions expire at 23:59 hours on 31 December 2024, and are subject to conditions as set out below. Why has the Order been made? Audio visual door closure warning sequences 4. The B92 and B2007 vehicles have been granted the exemptions for the operation of non-compliant audio and visual door closure warning sequences. -
The Work of London Travelwatch
THE WORK OF LONDON TRAVELWATCH by Tim Bellenger, Director of Research and Development London TravelWatch A report of the LURS meeting at All Souls Club House on 9 March 2010 Tim Bellenger is the Director of Research and Development at London TravelWatch. This organisation, which has had various names through its life, was founded in 1950 to look after the interests of transport users in London. It is a statutory body under the Greater London Authority Act of 1999 and acts as an ombudsman for complaints not settled with the operators’ of all the Transport for London functions (Underground, Docklands, Overground, National Rail, ferries (Woolwich and Riverboat)) as well as cyclists. The London TravelWatch Board is chaired by Sharon Grant, and consists of 12 lay members. There are also 23 paid staff. London TravelWatch is sponsored and financed by the Transport Committee of the London Assembly with an annual budget of £1.6million. They receive on average 250 pieces of correspondence per month from the public and also respond to a wide range of official consultations. Issues that are dealt with include fares; overcrowding; closure notices; and sale or change of use of railway land. London TravelWatch has a number of statutory responsibilities, but its main belief is that London deserves a transport system which is: accessible (not just physically, but in terms of understand and comprehensiveness); frequent (“turn up and go”); clean (if an area is free from graffiti and litter then it looks cared for and safe); and with good customer service (information available in different formats and promptly in times of disruption). -
The Rail Vehicle Accessibility Non-Interoperable Rail System
THE RAIL VEHICLE ACCESSIBILITY (NON-INTEROPERABLE RAIL SYSTEM) (CROYDON TRAMLINK) EXEMPTION ORDER 2020 Explanatory Note What does the Order do? 1. The Order exempts rail vehicles operated on the Croydon Tramlink network from certain requirements of the Rail Vehicle Accessibility (Non-Interoperable Rail System) Regulations 2010 (“RVAR 2010”). The Order is made by the Secretary of State in exercise of powers conferred by sections 183(1), (2), 4(b) and 207(1)(4), (5) and (7) of the Equality Act 2010. The Secretary of State’s decision to exercise powers in section 183(4)(b) instead of powers in section 183(4)(a) of the Equality Act 2010 is because the Secretary of State thinks it is appropriate to include conditions and time limits on the exemptions, which are set out below. What requirements does this Order cover? 2. This Order covers the requirement for passenger doors to give audio-visual warnings when opening and closing, the requirement for passenger information displays to display suitably sized characters, the requirement for handrails and handholds to have 45mm clearance for passengers’ hands around them, the requirement for an unobstructed route from an accessible door to a wheelchair space and the requirement for dedicated lights that illuminate the edge of the doorway. 3. This exemption applies to both the Bombardier CR4000 and Stadler Variobahn vehicles, to varying extents. Why has the Order been made? 4. Under RVAR 2010, these vehicles are required to sound an alarm for 3 seconds from when the passenger doors start to open and before the passenger doors start to close, to warn passengers of their opening and closure. -
Commissioner's Report
Commissioner’s Report 21 November 2018 About Transport for London (TfL) Part of the Greater London Authority projects, using transport to unlock growth. family led by Mayor of London Sadiq We are working with partners on major Khan, we are the integrated transport projects like Crossrail 2 and the Bakerloo authority responsible for delivering the line extension that will deliver the new Mayor's aims for transport. homes and jobs London and the UK need. We are in the final phases of completing We have a key role in shaping what life the Elizabeth line which, when it opens, is like in London, helping to realise the will add 10 per cent to London's rail capacity. Mayor's vision for a 'City for All Londoners'. We are committed to creating a fairer, Supporting the delivery of high-density, greener, healthier and more prosperous mixed-use developments that are city. The Mayor's Transport Strategy sets planned around active and sustainable a target for 80 per cent of all journeys to travel will ensure that London's growth is be made on foot, by cycle or using public good growth. We also use our own land transport by 2041. To make this a reality, to provide thousands of new affordable we prioritise health and the quality of homes and our own supply chain people's experience in everything we do. creates tens of thousands of jobs and apprenticeships across the country. We manage the city's 'red route' strategic roads and, through collaboration with We are committed to being an employer the London boroughs, can help shape the that is fully representative of the character of all London's streets. -
The Transport Committee's Review of the North London Railway March
Transport Committee London’s Forgotten Railway The Transport Committee’s review of the North London Railway March 2006 Transport Committee London’s Forgotten Railway The Transport Committee’s review of the North London Railway March 2006 copyright Greater London Authority March 2006 Published by Greater London Authority City Hall The Queen’s Walk More London London SE1 2AA www.london.gov.uk enquiries 020 7983 4100 minicom 020 7983 4458 ISBN 1 85261 852 3 This publication is printed on recycled paper The Transport Committee Roger Evans - Chairman (Conservative) Geoff Pope - Deputy Chair (Liberal Democrat) John Biggs - Labour Angie Bray - Conservative Elizabeth Howlett - Conservative Peter Hulme Cross - One London Darren Johnson - Green Murad Qureshi - Labour Graham Tope - Liberal Democrat The Transport Committee’s general terms of reference are to examine and report on transport matters of importance to Greater London and the transport strategies, policies and actions of the Mayor, Transport for London, and the other Functional Bodies where appropriate. In particular, the Transport Committee is also required to examine and report to the Assembly from time to time on the Mayor’s Transport Strategy, in particular its implementation and revision. The terms of reference as agreed by the Transport Committee on 20th October 2005 for this scrutiny were: • To survey the current state of the North London Line and the Gospel Oak- Barking line in terms of service frequency, reliability, rolling stock, safety and amenity on stations and station approaches. • To gather and consider the views of Boroughs, business communities, rail passengers, campaign groups and other stakeholders on how they would wish these rail lines to be upgraded and improved.