Commissioner’s Report 21 November 2018 About Transport for (TfL)

Part of the Authority projects, using transport to unlock growth. family led by Mayor of London Sadiq We are working with partners on major Khan, we are the integrated transport projects like Crossrail 2 and the Bakerloo authority responsible for delivering the line extension that will deliver the new Mayor's aims for transport. homes and jobs London and the UK need. We are in the final phases of completing We have a key role in shaping what life the Elizabeth line which, when it opens, is like in London, helping to realise the will add 10 per cent to London's rail capacity. Mayor's vision for a 'City for All Londoners'. We are committed to creating a fairer, Supporting the delivery of high-density, greener, healthier and more prosperous mixed-use developments that are city. The Mayor's Transport Strategy sets planned around active and sustainable a target for 80 per cent of all journeys to travel will ensure that London's growth is be made on foot, by cycle or using public good growth. We also use our own land transport by 2041. To make this a reality, to provide thousands of new affordable we prioritise health and the quality of homes and our own supply chain people's experience in everything we do. creates tens of thousands of jobs and apprenticeships across the country. We manage the city's 'red route' strategic roads and, through collaboration with We are committed to being an employer the London boroughs, can help shape the that is fully representative of the character of all London's streets. These are community we serve, where everyone the places where Londoners travel, work, can realise their potential. Our aim is to shop and socialise. Making them places be a fully inclusive employer, valuing and for people to walk, cycle and spend time celebrating the diversity of our workforce will reduce car dependency and improve to improve services for all Londoners. air quality, revitalise town centres, boost businesses and connect communities. We are constantly working to improve the city for everyone. This means freezing TfL We run most of London's public fares so everyone can afford to use public transport services, including the , using data and technology to Underground, , the Docklands make services intuitive and easy to use, Light Railway, , TfL and doing all we can to make streets and Rail, London Trams, , transport services accessible to all. We London Dial-a-Ride, Victoria Coach Station, reinvest every penny of our income to and the Emirates Air continually improve transport networks Line. The quality and accessibility of these for the people that use them every day. services is fundamental to Londoners' quality of life. By improving and expanding None of this would be possible without public transport, we can make people's the support of boroughs, communities lives easier and increase the appeal of and other partners who we work with to sustainable travel over private car use. improve our services. We all need to pull together to deliver the Mayor's Transport We are moving ahead with many of Strategy; by doing so we can create a London's most significant infrastructure better city as London grows. Contents

1. Introduction 5

2. TfL Scorecard 6

3. Safety and security 8

4. H ealthy Streets and healthy people 18

5. A good public transport experience 28

6. N ew homes and jobs 42

7. Our people 44

8, Securing value and generating income 52

Commissioner’s Report 3 4 Commissioner’s Report This paper will be considered in public 1 Introduction

This report provides a review of major issues and developments since the Board meeting of 19 September.

Commissioner’s Report 5 2 TfL Scorecard Period 7

Breakdown of scorecard measures categories: Safety and Operations: 25% Customer: 25% People: 25% Financial: 25%

Long-term objectives 2018/19 scorecard Period 7 Year-to-date Outcome Measure Actual Target Actual Target

Healthy Streets and healthy people (18%)

London’s transport Reduction in people killed or system will be safe seriously injured on the roads Qtrly Qtrly 37.9 ▀ 44.4 and secure from 2005-09 baseline (%)1 Reduction in people killed or seriously injured on roads Qtrly Qtrly 67.6 58.4 from 2005-09 baseline ▀ (incidents involving buses) (%)1 Injuries on the public 879 952 6,335 6,414 transport network ▀ ▀ London’s streets will be Safety and Operational improvements used more efficiently 1,255 1,803 9,564 8,024 operations to sustainable travel ▀ ▀ and have less traffic (25%)

London’s streets will Number of London buses Qtrly n/a 5,560 n/a be clean and green that are Euro VI compliant2 ▀ More people will travel Healthy Streets Qtrly Qtrly 11 10 actively in London scheme assessment ▀

A good public transport experience (17%) Tube excess journey time Journeys by public 5.62 4.70 4.42 4.42 transport will be fast (minutes) ▀ ▀ and reliable Average bus speeds (mph) 9.1 ▀ 9.1 9.3 ▀ 9.2

Public transport will Additional time to make Qtrly Qtrly 9.7 9.7 be accessible to all step-free journeys (minutes) ▀ Journeys by public Customer satisfaction Customers (25%) transport will (percentage of Londoners Qtrly Qtrly 49 49 be pleasant who agree we care about ▀ our customers) (%)

1. Reduction in KSIs: Measured in calendar years (YTD is January to June 2018). These are provisional estimates and may be subject to change. 2. Number of London buses that are Euro VI compliant: The full year target for this measure is 6,050 buses. There are no quarterly targets due to the unpredictability of when operators will offer new buses. The retrofitting programme is on track. 1. Reduction in KSIs: Measured in calendar years (YTD is January to June 2018). These are provisional estimates and may be subject to change. 6 Commissioner’s Report ▀ Achieved ▀ Partially achieved ▀ Not achieved

Long-term objectives 2018/19 scorecard Period 7 Year-to-date Outcome Measure Actual Target Actual Target

New homes and jobs (2.5%)

Transport investment The percentage of affordable will unlock the delivery houses we take to market in Qtrly Qtrly 40 ▀ 95 of new homes and jobs the year (%)

Mode share (5%) 80% of journeys will be Improve sustainable Customers made by sustainable Qtrly Qtrly mode share3 1 of 3 3 of 3 (continued) modes in 2041 ▀

All MTS themes (7.5%) Deliver key investment All MTS outcomes 100 90 90 90 milestones (%) ▀ ▀ Open Elizabeth line Delayed On Delayed On central section ▀ track ▀ track People (25%)

A capable and Workforce representativeness engaged workforce – all staff (%) Qtrly Qtrly 69.9 ▀ 70.2 representative – director/band 5 (%) Qtrly Qtrly 41.7 ▀ 42.5 People of London (25%) See Inclusion index (%)4 n/a Annual Annual note

See Total engagement (%)4 n/a Annual Annual note

Financial (25%) Financial We are prudent and Net operating surplus (£m) 58 ▀ 32 227 ▀ 82 (25%) cover our costs 5 Investment programme (£m) 125 ▀ 154 975 ▀ 1,184

3. Sustainable mode share improvement: The walking survey is scheduled to take place in Q4. Therefore, YTD reflects the three elements of passenger journeys, traffic index and cycling, with only cycling on track as at YTD. 4. Total inclusion index/total engagement: These measures are a result of the annual Viewpoint survey. Results are expected to be available in Q3. 5. Investment programme: This measure is rated amber as spend is behind target owing to rephasing rather than value engineering or other cost reductions. 4. Total inclusion index/total engagement: These measures are a result of the annual Viewpoint survey. Results are expected to be available in Q3. Commissioner’s Report 7 3 Safety and security

Croydon tram overturning In summary, our programme of This report comes to the Board following works and our responses to the RAIB the second anniversary of the tragic recommendations have been as follows: tram overturning at Sandilands, on 9 November 2016. Our thoughts remain a. Implementing a permanent speed with all those affected by the tragedy. reduction across the tram network, Since the overturning, we have taken from 80kph to 70kph more than 450 calls to our Sarah Hope Line, and continue to make contact with b. Installing chevron signs at Sandilands people periodically to ensure they are and at the three other significant receiving the support they need. bends to provide an additional visual cue for drivers. The number of speed To date, more than £5m has been paid for signs has been increased and additional counselling, rehabilitation, compensation lineside digital signage provides added and other activities to assist all those speed warnings to drivers who need it. c. Fitting an in-cab driver protection This year, a public ceremony took place device to all trams; any sign of driver in New Addington on 9 November, with a distraction or fatigue will result in the period of silence and the laying of floral driver being alerted, with this being tributes. Our staff were in attendance fed back to the control room and we held a minute’s silence on our tram network on the same day as a d. Assessing the options available to mark of respect. strengthen the type of glazing fitted on the tram fleet Following the tragedy, we proactively undertook a programme of works to e. Working to procure a new safety improve safety on the tram network. system that would automatically apply the brakes should the speed The Rail Accident Investigation Board limit be exceeded at high-risk (RAIB) investigated and published its locations, with a contract planned to report on 7 December 2017, making far- be awarded by the end of the year reaching recommendations on the tram sector and the Office of Rail and Road f. Adopting iBus technology on the (ORR) as its regulator. Progress on the tram network as part of a package of RAIB’s 15 recommendations is reported to safety improvements – this is referred our Safety, Sustainability and HR Panel. to as iTram

8 Commissioner’s Report g. Working closely with other UK Roads tram operators and infrastructure Latest road casualty figures released managers to establish the structure, On 27 September, we released figures governance and function of a new from the Casualties in Greater London Light Rail Safety & Standards Board report. These show that 131 people were killed and 3,750 seriously injured h. Working to improve locally powered on London’s roads in 2017. While the emergency lighting, so that there is number of overall casualties fell by an no unintentional interruption during estimated one per cent from 2016, these an emergency, with contract award figures highlight the continuing need expected before the end of the year for widespread action to tackle road danger, and reaffirm the importance of i. Replacing and upgrading the CCTV our Vision Zero approach to eliminating recording system all deaths and serious injuries from London’s roads by 2041. j. Holding two trams summits where we look to share experiences and New internal reporting systems, used examples of best practice with by police across the UK, have changed industry partners, and the way data is provided, leading to more reliable figures for serious injuries k. Considering any learning points and an increase in reported serious following the tragedy and applying injuries. In addition, a new online self- them across TfL reporting tool, introduced last year by the Service (MPS), To commemorate those affected by the has made it easier for people to report tragedy, Council has unveiled collisions and injuries. This led to a 35 two memorial plinths: one in a communal per cent increase in self-reporting – area at New Addington and another near accounting for more than 20 per cent to Sandilands Junction. In March 2018, of all casualties in 2017. These new ways the Mayor made provision of £750,000 to of reporting collisions will give us a the London Borough of Croydon for its more in-depth understanding of road work in supporting the local community. casualties in London and help inform Croydon Council has established a London’s future safety initiatives. steering group to oversee the allocation of the funding and we are part of this. People walking, cycling or riding motorcycles made up more than half We remain determined to ensure such of all casualties on London’s roads and a tragedy never happens again. 87 per cent of all deaths. The number

Commissioner’s Report 9 Our latest road casualty figures reaffirm the importance of our Vision Zero approach to eliminating all deaths and serious injuries from London's roads by 2041

10 Commissioner’s Report of people walking who were killed or outer London, with potential corridors seriously injured in 2017 increased by an from to in the west, estimated 10 per cent, while the number to Barking Riverside in the east, Camden of cyclists killed or seriously injured to Hale in the north and reduced by an estimated one per cent to Oval in the south. and motorcyclist casualties increased by an estimated five per cent. Reducing The Vision Zero ambition is fundamental road danger for people walking is a major to achieving the Mayor’s and our priority for us and we are commissioning ambition of creating Healthy Streets research to better understand the across London by reducing reliance on increase in pedestrian casualties. Later cars and encouraging walking, cycling and this year, we will launch a Freight Action public transport use. This is a central part Plan that sets out new measures to of making London a greener, healthier improve the safety of HGVs, which are and more attractive place to live, work, involved in a disproportionately high play and do business. number of collisions involving people walking and cycling. Safer Junctions Following our list of Safer Junctions For motorcyclists, we are taking a published in April last year, which number of steps, including offering identified 73 junctions on our roads three free training courses to boost rider with the highest vulnerable road user confidence, skills and knowledge before collision rates between 2013 and 2015, and after Compulsory Basic Training. we have now made improvements at 24 of these. We are monitoring the As part of the Healthy Streets Approach, completed projects to ensure they have the Mayor is investing a record £169m a been successful in reducing collisions year on cycling infrastructure over five and are taking the other 49 through years, including new Cycle Superhighways, design and construction. Quietways, and improvements to London’s most dangerous junctions. Works began at the Charlie Brown Already, 140km of new cycle infrastructure Roundabout on the North Circular in has been built since May 2016, with early August, aimed at making the area substantial improvements made for safer for people walking and cycling. New pedestrians too. We have also outlined signal-controlled toucan crossings will be the 25 corridors in London with the installed on all arms of the roundabout, greatest potential for new safer cycling and footways and central islands will be routes in the future. These focus on widened to encourage slower speeds and

Commissioner’s Report 11 make the area feel less intimidating. On Operation Venom 19 September, we partnered with a local This MPS operation, led by the Roads and primary school, Oakdale Junior School, Transport Policing Command (RTPC), is to mark the European Day Without A aimed at reducing the dangerous riding, Road Death (project EDWARD). Fifty-four violence and offending associated with pupils who regularly have to cross the BikeLife. BikeLife brings young bikers Charlie Brown Roundabout on their way together to ride, perform dangerous to and from school took part in a Walking tricks and share videos to a large Bus and Big Breakfast. It was particularly social media following. Before the poignant for many of the staff who MPS intervention in 2017, BikeLife had volunteered on the day following the accounted for 18 per cent of powered fatality in 2016 of the mother of one of two-wheeler fatalities in London. Since the Oakdale pupils at the roundabout. then, no fatalities have been attributed to this group. Operation Goldstein We have been running a programme of In September and October 2018, seven road danger problem-solving activities as warrants were executed at addresses in part of Operation Goldstein on North London. Six males were arrested High Street, the A23 ( Hill and and have been charged with 21 offences, High Road), Seven Sisters Road including dangerous driving, handling and Road, after they were stolen goods, and other traffic and drugs- identified as high-risk locations. related offences. Additionally one stolen moped and nine other mopeds and We have used analysis of Environmental motor-bikes used in crime were seized Visual Audits and collision data to and examined. All charged individuals develop a plan for more than 200 actions. were disqualified from taking part in the Working with the MPS, we began short- Halloween ‘Rideout’. term engagement and enforcement activities in October including red light Bus Safety Standard jumping enforcement, parking and loading We officially launched the new Bus enforcement, and pedestrian engagement. Safety Standard for London on 16 This important work continues and October at our second Bus Safety is already making recommendations Summit at Millbrook Proving Ground. that we will use to inform engineering The Deputy Mayor for Transport, Heidi improvements such as changes to Alexander, gave the keynote speech, signalling and signs and lines, as well as to an audience of bus operators, larger-scale engineering changes. manufacturers, other transport

12 Commissioner’s Report authorities, members of the press, will now be incorporated into a revised the union Unite and road safety vehicle specification for new buses to campaign groups such as Guide Dogs ensure manufacturers incorporate the and Roadpeace. changes into vehicles entering the fleet from the end of 2019. As Intelligent Speed The Bus Safety Standard is aimed at Assistance was ready ahead of the new harnessing the best technology and specification, it has already been rolled structural design available to prevent out to more than 100 buses in the fleet to fatalities and reduce the severity of ensure compliance with highways limits injuries. We have carefully planned its roll when traffic is flowing more freely. out to ensure we get the most out of our investment in safer buses and achieve the The technology demonstrated at this ultimate Vision Zero target of no fatalities year’s Safety Summit included a noise on or by a bus on London’s roads by 2030. device which raises awareness of buses approaching, technology to help drivers We have developed a roadmap to support avoid mistakenly pressing the accelerator the introduction of the standard, as well instead of the brake, greater visibility as guidance to the wider UK bus industry through reversing cameras, better near- on adopting similar measures in their side and off-side mirrors and more areas. The roadmap will provide the bus occupant-friendly interiors to help industry with confidence that investment reduce injuries from trips and falls. in safety features – particularly those with long lead times or that incur Later versions of the standard will greater costs – is thoroughly researched, be brought in to incorporate some independently tested and supported by promising technologies that are not yet cost-benefit analysis. It also sets out ready for introduction. Among these minimum safety requirements for new is likely to be a revised front to buses buses, which is how the bus industry that will help to make any collision with traditionally adopts successive advances pedestrians or cyclists less severe. in vehicle technologies and auxiliary equipment from the open market. Work also continues on reducing road traffic incidents of all types on the bus Research by the Transport Research network. This includes large-scale safety Laboratory has informed us about the site meetings at locations where there are most prevalent causes of fatalities and higher rates of collisions. Good progress serious injuries on the London network is being made in developing a new bus and directed us towards the most suitable driver safety training course which will technologies to address them. These be delivered through our operators to

Commissioner’s Report 13 all 25,000 bus drivers. It will specifically criminal conduct. We worked closely with focus on drivers’ awareness of more the MPS to produce the guidance, which is vulnerable passengers as well as looking designed to assist London’s PHV operators at how to reduce the number and severity to report this kind of behaviour to the of injuries that occur on board. This police in an appropriate and timely way. training contract will be awarded later this autumn, with the initial sessions to be Since 1 October, private hire operators are held from early 2019. All drivers will have required to ensure a person is available completed training by the end of 2020. for passengers to speak to at all times during operating hours. This applies to Safer Travel at Night journeys being made in the event that a The Safer Travel at Night campaign passenger wants to make a complaint to this year was between 24 September the operator or discuss any other matter and 7 October, with targeted police about the carrying out of a booking. enforcement and engagement activity to identify, disrupt and deter illegal cab Violent Crime Task Force – tackling knife activity and inform the target audience crime and keeping the public safe how best to travel safely at night. This We are supporting the Mayor’s decision to year we used operator visits, foot patrols, increase the number of officers dedicated joint working and a police compliance car, to tackling serious youth violence by across a wider time period to engage with allowing officers from the RTPC to the public before and after visiting night be released to bolster the numbers of venues. We have also continued to use officers working on the Violent Crime Task the marketing leaflet developed last year, Force. The RTPC has been very successful focusing on the ways to get home safely. in keeping serious youth violence on the bus network down, with bus-related The campaign involved 797 total youth violence victims dropping by 12.9 deployments, including 122 high-visibility per cent from 412 to 359, when comparing patrols by the Roads and Transport year-on-year data from 2017/18 and 2018/19. Policing Command (RTPC), 36 stop sites We have worked in partnership with the and 101 night foot patrols. A total of 18,675 MPS, introducing measures to minimise drivers and vehicles were checked during the impact on other priorities, and the course of this campaign. accelerating Vision Zero.

Improving private hire safety and security Operations across London on speeding, In September, we published guidance reckless and dangerous driving, mobile to London private hire vehicle (PHV) phone use, drink and drug driving operators on the reporting of suspected will continue.

14 Commissioner’s Report Our Safer Travel at Night campaign returned this year between 24 September and 7 October

Customer safety the past two months. Further work After a good start to the year, we saw to raise customer awareness of the an increase in the number of customers risk of accidents is underway and we who were injured over the summer are holding ‘PTI days’ every month on while boarding or leaving trains on the (LU) to ensure we Underground. As a result, we reviewed maintain our focus on this issue. The our platform train interface (PTI) plan, October PTI day focused on the risks of taking ideas from our station staff and customers being caught in train doors. train operators. We have acted to ensure our train operators and station staff The number of accidents on escalators understand the PTI hot-spot locations, also increased in August and September. and have improved the train operators’ We are refocusing attention onto camera view of the platform and escalators and stairs by revisiting our awareness of announcements made to successful Escalator Excellence plan at our customers. As a result, the number our top 30 stations. of accidents at the PTI has reduced in

Commissioner’s Report 15 More than 250 community engagement events were held during National Hate Crime Awareness Week to raise awareness of this issue

Workforce safety events were held to raise awareness We are rolling out a new ‘slips, trips of hate crime and encourage people to and falls’ video and sharing a ‘What come forward and report so action can safety means to me’ campaign with be taken against these offenders. staff. This is supported by a special focus on the top locations where We promoted how we work with workforce accidents occur. We also partners in the British Transport Police saw an improvement in the number of and MPS, highlighting the message accidents to staff and suppliers in the LU that we will never tolerate hostility Renewals and Enhancements team when towards anyone using our services. we successfully increased the rate of Alongside these engagement events, our accident reporting, and we are reviewing police partners increased enforcement LU’s near-miss reporting to see if this activity during the week, targeting success can be repeated more widely. offenders who committed hate crime on our services. This was part of our National Hate Crime Awareness Week wider strategy to tackle hate crime Between 13 and 20 October, we worked through increased awareness, improving with the police and partners to support confidence to report and targeting National Hate Crime Awareness Week. anyone who commits hate crime on More than 250 community engagement our services.

16 Commissioner’s Report London’s network remains a safe, low- to the tracks at Tottenham Court Road. crime environment, but reports of hate On 5 October, a 46-year-old-man crime offences have increased as more was found guilty at the Old Bailey of people feel confident to speak out about attempted murder. incidents. Between 2016/17 and 2017/18, reports of hate crime on public transport Bridge inquest increased by two per cent. On 22 March 2017, four people – Kurt Cochran, Leslie Rhodes, Aysha Frade National Cyber Security and Andreea Cristea – were killed on Awareness Month Westminster Bridge in a terror attack Throughout October, our Cyber Security when they were struck by a vehicle Incident Response Team toured head driven along the pavement on the bridge. office buildings to highlight: The attacker also stabbed a police officer – PC Keith Palmer – who died from his • The biggest cyber security threats injuries in the grounds of the Palace of we face Westminster. The attacker was shot and killed by police. The inquests for each • How we are tackling them of the victims took place between 10 September and 3 October 2018. We were • What we can all do to keep our an 'Interested Person' in the inquests and organisation cyber safe Siwan Hayward, Director of Compliance, Policing and On-street Services, gave Employees were encouraged to ask evidence on the height of the parapet on questions about cyber security and the bridge. The coroner concluded that improve awareness by learning best all five victims were unlawfully killed but practice. Information sessions explained did not find any issues related to us.. The how awareness is critical in ensuring we coroner has requested suggestions from remain cyber safe as well the common the parties by 9 November on matters cyber threats we face. that should be included in a Prevention of Future Deaths report. Attempted murder conviction We have worked closely with the BTP to secure a conviction for a man caught pushing a customer on to the track at Marble Arch station and unsuccessfully attempting to push a second man on

Commissioner’s Report 17 4 Healthy Streets and healthy people

Air quality Low Emission Bus Zones Ultra Low Emission Zone We continue to upgrade buses to the Most vehicles will need to meet the ultra-clean Euro VI engine standard along stringent exhaust emission standards four primary zones, including High Road of the Ultra Low Emission Zone (ULEZ) to Green Lanes in Haringey, or pay a daily charge to travel when it to taking in High comes into force on 8 April 2019. ULEZ Street and Deptford Bridge, will operate 24 hours a day, seven days a to St John’s Hill, taking in Lavender Hill week, within the same area as the current and Wandsworth Road, and the A12 from Congestion Charging Zone. Homerton High Street to Eastern Avenue.

We have completed the design and All vehicles will be lifted to the Euro VI build of the new IT system, and the final engine emission standard which reduces phase of build on the website is nearing harmful exhaust emissions to a fraction of completion. System testing is underway previous levels. This means the retrofitted and progressing to plan. In addition, we buses using these corridors now are have gained Department for Transport cutting nitrogen oxide (NOx) levels by up approval for the new ULEZ signs that will to 95 per cent, and particulate matter be installed at the entry to zone. by up to 80 per cent. Their preparation follows the introduction of the first two The project also involves the expansion zones in Putney High Street and Brixton to of the ULEZ to the North Streatham, and is part of a much larger air and South Circular Roads. Following quality programme to raise the entire bus a public consultation, the Mayor fleet to the same ultra-clean level by 2020. announced that this will be introduced in October 2021. A feasibility study is Around 60 per cent of all our 9,000 bus in progress to understand the options fleet is at the same ultra-clean standard for delivering the systems and services. now through a combination of retrofitting Requirements and volumes have been and vehicle replacement. The newest established and we will aim to make buses mostly combine the cleanest diesel a decision on the delivery strategy in engines with hybrid technology which January 2019, ahead of a recommendation is helping us reduce tailpipe CO2 by up to our Programmes and Investment to 30 per cent and reduce the impact Committee in March 2019. of public transport on climate change. The bus fleet continues to rapidly adopt Delivery has begun on 90 ULEZ-compliant zero-emission vehicles with 106 already Dial-a-Ride vehicles ready to operate in available for service, split between 96 the zone. electric and 10 hydrogen fuel-cell vehicles.

18 Commissioner’s Report On 22 September, around 50 streets were closed to traffic across London for World Car Free Day

This number is to grow to at least 140 World Car Free Day with the conversions of the C1, 46 and 70 On 22 September, people across London bus routes to start from this autumn. took the opportunity to make the most of traffic-free streets on World Car Rapid electric vehicle charging Free Day. Around 50 streets from Hackney We continue to build a network of rapid to were traffic free to help charge points across London to support encourage people to ditch their cars and the growing number of Zero Emission reclaim streets from traffic, which will Capable taxis and the wider take-up of open up spaces to the whole community. electric vehicles. We have installed 135 to date, of which 64 are dedicated to London Play, a charity that works to give taxis. We have awarded the contract for children freedom to play by shutting the first hub site which involves seven roads to traffic, was also able to take rapid charge points at one location in advantage of the day. Play streets, where . The total number of charge roads are regularly shut to traffic for a points will increase to 150 by the end of few hours each week or month, offer December 2018, which is a major step more than just a safe space for children towards our target of 300 rapid charge to play outside with their friends, as they points by December 2020. At present, also encourage a sense of community, there are more than 520 Zero Emission making streets feel friendlier and safer. Capable taxis licensed in London.

Commissioner’s Report 19 Poor air quality is estimated to contribute infrastructure that will result from the to more than 40,000 premature deaths huge increase in staff, passenger and across the country each year, with freight movements; and the implications emissions from cars and vans estimated for the UK’s obligations in respect of to cost £6bn annually. Supporting streets climate change. without cars is part of the Mayor’s and our efforts to make London's On 30 October, the Mayor directed us to communities greener, healthier and more meet his legal costs incurred as a result attractive places to live, work, play and of his participation in the legal challenge, do business. including any appeals, and delegated his statutory powers to us to the extent Airports National Policy Statement - necessary to allow it to meet those costs. Judicial Review - Mayoral Direction The Mayor has joined with the London Walking and cycling Boroughs of and , Cycling , Richmond and Wandsworth, We have undertaken new research which the Royal Borough of Windsor and shows that breaking down the barriers Maidenhead and Greenpeace in bringing to cycling could increase the number of a legal challenge by way of judicial review women using a bicycle to get to work. against the designation by the Secretary of State for Transport of the Airports The daily number of women cycling National Policy Statement (ANPS). We are could rise by 30,000, increasing cycling an interested party in the proceedings. in London by around 10 per cent, the equivalent of more than 50,000 extra The ANPS sets out the government’s journeys a day. policy in respect of achieving increased airport capacity in the south east of The research identifies several reasons , and identifies a third runway why women choose not to cycle, at Heathrow Airport as the preferred including the fear of being involved in location and scheme for delivering a collision, concerns around too much such capacity. The Mayor considers that traffic and not feeling confident. We the ANPS fails to adequately address a are tackling these barriers to cycling number of fundamental environmental by working with the boroughs through and social problems that will arise a number of initiatives, such as cycle from a third runway. These include the training and Cycling Grants London, which significant health impacts of the proposal supports community groups through in terms of air quality and noise; the training sessions and guided rides. adverse effect on surface transport

20 Commissioner’s Report We are actively progressing various cycling schemes across the Capital to encourage as many people as possible to take it up

Commissioner’s Report 21 Cycling has grown faster than any other opened in 2016 connecting to Elephant & form of travel over the past 10 years Castle in the south and is already being and there are now more than 730,000 used by more than 10,000 cyclists a day. journeys by bike every day. However, The scheme makes significant safety only 10 per cent of women in London improvements for cycling in the city, cycle regularly. including tackling three Safer Junction locations, as well as introducing benefits New infrastructure is helping to increase for pedestrians such as new crossings at cycling in London and is encouraging busy junctions. women to take to two wheels. The number of women cycling in London has Cycle Superhighway East-West increased four per cent in the last three and Trinity Square years and since Quietway 1 was launched Following the opening of the full in 2016, the number of women using the eastern section of the East-West Cycle route has increased from 29 to 35 per cent. Superhighway in December 2017, we have continued work on the remaining non-core Continuing improvements to cycling parts of the route. Design work for North infrastructure in London, such as new Carriage Drive continues with build due to cycle routes, are expected to go on begin in January 2019. All works at Trinity increasing the number of cyclists, but Square, which involved the reconstruction breaking down the barriers that have of a signalised junction to further improve deterred women from cycling will boost safety, were completed in October. this number even more. Cycle Superhighway 11 We are encouraging even more Work that was due to begin on site in Londoners of all ages and backgrounds to July for Cycle Superhighway 11 (CS11), take up cycling, improving their wellbeing running between Swiss Cottage and the and London’s air quality and helping to West End, was delayed after we received reduce traffic congestion. an application for a judicial review from Westminster City Council in June. North-South Cycle Superhighway Following a hearing on 6 September, the Phase 2 Court gave judgment on 13 September. On 20 September, we launched the An application for permission to second phase of the North-South Cycle appeal to the Court of Appeal was filed Superhighway, between Farringdon and on 11 October and in parallel we are King’s Cross. The route links with the committed to addressing the points in first phase of the Cycle Superhighway the Judgment.

22 Commissioner’s Report Mini-Hollands, Cycling Quietways going through design and consultation, and Central London Grid including a number of Quietway links and We continue to make good progress on Enfield’s Quieter Neighbourhoods. the Mini-Hollands, Quietways and Central London Grid programmes, with a focus Work continues on the Central London on completing and opening whole or Grid, with 39km of the original 85km significant sections of these routes. network now complete, including On 27 September we launched a strategically important routes such as Quietways marketing campaign for Q2 Quietway 13 between Broadway Market from East to ; and Old Street, and Quietway 15 between Q2 from West East Acton to Notting Earls Court and . An additional Hill; Q3 from Gladstone Park to Kilburn; eight kilometres of network is currently Q5 from Common to Oval; Q6 under construction, including a new from Flats to Barkingside; Q14 pedestrian and cycle crossing over City from to Tower Bridge Road; Road, and a further nine kilometres Q15 from Earls Court to Belgravia; and, is awaiting installation of wayfinding. Q22 from Stratford High St to Newham These routes are due for completion in Way. We have constructed 112km and have early 2019. A further 65km of potential a further 7km under construction of the Quietway routes have been identified proposed 250km network of Quietway and we continue to work with boroughs routes through inner and outer London. to define more detailed plans. This includes important routes such as the link The Mini-Holland Programme involves between Cycle Superhighways 2 and 3 in 98 infrastructure schemes and five Tower Hamlets, a link between behaviour change schemes across three and via Queensbridge outer London boroughs – Waltham Road in Hackney and a route connecting Forest, Enfield and Kingston. Thirty- to two of the 103 Mini-Holland schemes in Kensington and Chelsea, which began are now complete, including the A105 public consultation in September. Green Lanes scheme, a five kilometre protected cycle route linking Enfield Mayor’s Active Travel Innovation Challenge Town to Palmers Green. Twenty further Go Jauntly, a discovery and wayfinding schemes are currently under construction app for walking, has been selected as the including segregated cycle routes on winner of Mayor’s Active Travel Innovation Wheatfield Way in Kingston, on the A1010 Challenge, which was launched to in Enfield and on Lea Bridge Road in encourage tech firms to develop solutions Waltham Forest. Twenty-one schemes are to social and environmental problems

Commissioner’s Report 23 facing the Capital. The app enables Council by the end of the month, and the people to enjoy self-guided routes with detailed design will begin in December. directions, photos and facts along the Subject to the necessary approvals, we way, encouraging active travel which is key anticipate work to start in early 2019, with to tackling some of the greatest health the main works starting in March. and congestion issues facing London. Go Jauntly will receive a grant to develop Next steps confirmed for the routes specifically for London over the transformation of streets around next few months with our support. Nine Elms On 12 October, we announced the next As part of the pilot, it will create two steps for improving the streets of Nine TfL 'Walk London' routes, the Thames Elms and making them better for people Path and Capital Ring, reaching from walking, cycling and using public transport. Wimbledon Park to Greenwich. Go Jauntly will also be adding additional features The proposals support the wider to the platform, making it easier for regeneration in the area and will see customers to identify and walk to their the 2.5km stretch of Nine Elms Lane nearest station. We have asked Go Jauntly and Park Road completely to consider accessibility features and we redesigned to make more attractive, continue to liaise with them on this. accessible and people-friendly streets.

Old Street changes The proposals include a connecting cycle The concept design has now been route to CS8 (Wandsworth-Westminster) completed and detailed design is under and improvements to signals and junctions way on a project at Old Street involving designed to better separate cyclists and removal of the existing roundabout motor vehicles by time or space. and replacing it with a two-way traffic system, with improved facilities for Other measures include new, wider cyclists and signal-controlled pedestrian pavements, improvement to bus lanes and crossing points. A new public space will 23 new or improved pedestrian crossings. be created on the western side of the roundabout together with a new LU Feedback from the consultation will station lift. The existing station entrance enable us to improve proposals for the and subways will be closed and replaced western section, bringing further benefits with a new main station entrance on the to pedestrians and cyclists. This scheme peninsular and a new entrance at Cowper will enable more people to walk and Street. A planning application for the cycle, reducing car use which is crucial project will be submitted to to improving air quality.

24 Commissioner’s Report Corner to four lanes of traffic in spring 2019. Work is progressing well on site at At Power Road Bridge, the highway Highbury Corner with the transformation construction has continued as planned of this outdated roundabout into a and remains on course to open to four- two-way system with segregated cycle lane traffic at the end of this month. facilities, a partially opened arboretum, extension of the green space and new ‘TestFest’ for the A2/M2 trees planted in the new public realm Connected Corridor area. We started the second works On 10 October, connected vehicles were phase and have installed new paving on trialled on the London section of the Highbury & Islington station forecourt. A2 as part of a ‘TestFest’ for the A2M2 We have also opened a new direct Connected Corridor. We are partnering crossing outside the station. Our main with the Department for Transport, works will complete by summer 2019. Highways England and Kent County Council to develop a ‘Connected Corridor’ A23 Brixton Hill along the A2 and M2 to pilot technology On 9 November, we finished making that will provide wireless links between significant changes to the A23 Brixton vehicles and road infrastructure. It will Hill as part of our commitment to enable vehicles to receive information improve journeys for bus passengers about road and journey conditions to and pedestrians. Buses account for more reduce congestion and improve mobility, than half of all trips along this corridor travel-time reliability and safety, and make so improving journey time by widening more efficient use of our road network. bus lanes will make a real difference The corridor is part of the UK's ecosystem to people’s journeys. A new pedestrian of connected and autonomous vehicle crossing, funded by College as testbeds, enabling an environment for part of its redevelopment, has also been research, development and deployment. incorporated into the build, alongside The corridor is also part of Intercor, an enhanced footways. EU project that aims to test services that work across borders, connecting the UK Bridge replacements to the Netherlands, France and Belgium. We achieved a significant milestone in August on the Ardleigh Green Events bridge replacement project. The major We teamed up with a number of celebrities structural elements of the new bridge to once again support The Royal British are now complete and works are under Legion’s London Poppy Day on 1 November way to construct the highway on its as the country marks the centenary since approaches, with a planned opening the end of the First World War.

Commissioner’s Report 25 The voices of Shane Richie, Jo Brand between 4 and 11 November. There was and Lesley Joseph were heard on the an enhanced parade on Remembrance Underground as they encouraged Sunday in addition to the annual Royal Londoners to give generously and British Legion event with a ‘People’s support the vital work the Legion does Thank You’ parade involving more than in supporting the Royal Navy, British 10,000 participants. This was followed Army, Royal Air Force (RAF), Reservists, by a service of commemoration at veterans, and their families. Westminster Abbey attended by senior members of the Royal Family and the More than 1,200 members of the Royal centenary was also commemorated by a Navy, Army and RAF volunteered to number of other specific events across collect donations at 44 Underground London and well-attended Armistice Day stations and there was a special collection parades and gatherings. taking place on the Circle line, where our staff who are serving or ex-serving There have also been a number of sporting military were joined by Britain’s Got Talent and fundraising events – including the winner, Lance Corporal Richard Jones, and Shine night walk on 22 September, the actress Lesley Joseph. Ealing Half Marathon on 30 September, the Royal Parks Half Marathon on Poppy roundels were installed at 10 14 October, the North London Half Underground and four Overground Marathon on 28 October and numerous stations, and multiple transport modes fireworks displays across London. Teams – including Santander Cycles, eight across the organisation have planned London buses, DLR, trams and London these events with stakeholders to ensure Overground & Underground trains – were success while mitigating their impacts on covered in poppy vinyls. local communities.

A number of additional events have There have also been demonstrations been taking place to commemorate the in relation to the referendum decision centenary of the end of the First World to leave the European Union, which War and Armistice Day. The Tower of led to some road closures and traffic London event ‘Beyond the Deepening diversions. As always, we worked in Shadow – The Tower Remembers’ partnership with event organisers and attracted large numbers of spectators the police to plan these events and limit to view the light display which took the impact on journeys. place in the Tower Moat every evening

26 Commissioner’s Report We supported the annual Poppy Day appeal to raise money for the vital work carried out by The Royal British Legion to support our armed forces and their families

Commissioner’s Report 27 5 A good public transport experience

Elizabeth line Network Rail’s surface works for Crossrail Following the announcement of the The upgrade of the existing rail network delay to the opening of the central for Crossrail, being undertaken by section of the Elizabeth line between Network Rail, continues. Award of the and , Crossrail contracts for enhancement works on six Ltd (CRL) has been working hard on a western surface stations is progressing, revised delivery programme to ensure and enabling work for these station opening in autumn 2019. Progress is upgrades is continuing with significant being made on completing the stations works. Network Rail remains committed and testing their systems as well as for these stations to be upgraded by completing the installation of the rail December 2019, while recognising this system in the central tunnels to facilitate will be challenging given the delay in a period of intensive underground contract award. testing of signalling systems, train and rail infrastructure. Testing of the vital London Underground signalling transitions between the central Strike action tunnel section and the east and west RMT members took strike action on the surface sections has continued. Piccadilly line for 48 hours from midday on 26 to 28 September and from 20:30 On 26 October 2018, the Department for until 01:30 on 29 September following a Transport (joint sponsor of the project) breakdown in talks at ACAS. announced that an interim financing package of £350m had been made Services returned to normal at around available to the Mayor, which will enable 07:30 on Saturday between Heathrow and CRL to continue its construction work and Cockfosters and at around 08:30 from vital testing at pace to open the Elizabeth to Acton Town. line to passengers as quickly as possible. On 5 October there was a 24-hour To see the project through its critical strike on the Central line with the strike final phases, London Underground (LU) also affecting the Waterloo & City line. Managing Director Mark Wild was formally There was no on the Central appointed Chief Executive of CRL from line either. 19 November 2018. Mark has been working alongside Simon Wright, who has now stepped down from the role.

28 Commissioner’s Report We advised customers to plan alternative telecommunication system running journeys and managed to run a limited without any breaks, which is essential for service. From 09:30 on 5 October, the the operation of the Underground. It will Central line ran trains between Ealing also provide the technology upgrades Broadway and White City and between urgently needed to bring the Connect Woodford and Liverpool Street, although radio system up to date from its current with severe delays. obsolete level. Further, it will reduce our operating costs on Connect to under half On 7 November, there was a 24-hour of what we pay today, down nearly £40m strike on the Central line, which also a year. It will also provide an upgrade of affected the Waterloo & City line. the radio system funded by Thales. Planned strike action on the Piccadilly line, which was scheduled to take place The Connect PFI was one a suite of PFI on 7/8 November, was called off. Our contracts signed in the 1990s with long Travel Ambassadors were at key locations tenures. Most of the others have either throughout all the strike action to expired or, as in the case of the Prestige provide travel information and advice to contract for Oyster and other ticketing affected customers. services, terminated early. The Connect PFI was signed in November 1999 with Not providing a full service causes major a 20-year term that is due to expire in disruption for our customers, with November 2019. increased crowding at stations on our other lines, and a challenging working Northern Line Extension day for everyone involved in keeping The Northern Line Extension will provide our network running. We had travel twin tunnels from to a new ambassadors out on the network to terminus at Battersea Power Station, advise customers of alternative routes. via a new station at Nine Elms.

Connect – telecommunications system At Nine Elms station, we completed on the Underground the primary construction works in late On 13 September, we signed a contract September. More than two-thirds of the with Thales for continued support of pre-cast platform sections have been the services currently provided under installed and casting of the lining wall the Connect private finance initiative and column encasement continues on (PFI). This new contract is for a period schedule. The blockwork to create the of four years, extendable up to seven. internal walls for the rooms in the new It will provide us with the ability to station and construction of the eastern keep the Connect radio and fixed superstructure are now underway.

Commissioner’s Report 29 We have installed track in the tunnel Kennington sections from Nine Elms station to the Bank branch trains did not stop at station at Battersea Power Station. The Kennington from the end of May until 17 cable management system between the September while we excavated four new Kennington Green shaft and Nine Elms customer passageways as part of the station is complete and installation between Northern Line Extension project. the shaft and Nine Elms station was completed in late October. The final fit-out of the passageways will now continue as planned during Excavation of the basement for the vent engineering hours. This includes and emergency access at Kennington the installation of the flooring and Green is complete, which has enabled us electrical equipment as well as tiling to cast the base slab, and the secondary the passageway walls. lining in the shaft is also complete. The complex and intricate work included: At Battersea Power Station, construction work has started on the internal walls • Digging out almost 2,000 tonnes of to form the rooms in the new station. spoil (mostly clay) by hand Construction of the eastern and western service lift shafts and emergency stairs • Installing timber and steel supports was completed in September. Installation to strengthen the structure of each of the architectural ceiling in the station customer passageway ticket hall continues, with 80 out of 92 sections complete. • Using around 900 tonnes of concrete and 500 tunnel ring segments to create We achieved an ‘Excellent’ rating on the new structures our interim assessment for the CEEQUAL sustainability assessment, Once fully completed, the four additional rating and awards. This reflects passageways will make it quicker and the team’s commitment to the easier for customers to change between environmental, economic and social the two branches of the Northern line aspects of the project. at Kennington, and will be essential for those using the new Northern line extension from Kennington to Battersea Power Station.

30 Commissioner’s Report Northern line Bank branch trains are once again stopping at Kennington station following the recent construction work as part of the Northern line extension

Modernising the Circle, District, We will be introducing the new Hammersmith & City and signalling system progressively in Metropolitan lines sections around the network. We are installing a new digital signalling system on the Circle, District, With 192 S-stock trains running on all Hammersmith & City and Metropolitan four lines, the focus of the project is lines, enabling trains to run closer installation of the new line-side and in- together, and increasing frequency and cab signalling systems. Line-side signalling capacity. Overall, the modernisation will installation progresses to schedule. We make journeys quicker on 40 per cent of have competed 120 out of 192 in-cab the Tube network. installations to 18 (out of 33) engineering vehicles, and have successfully run one of these in test conditions.

Commissioner’s Report 31 We are also working on depot and Bakerloo Line Extension sidings upgrades and building of Last year we consulted on proposals to signalling equipment rooms (SERs) extend the Bakerloo line beyond Elephant around the network. We have & Castle, and we have now made some completed 24 out of 46 SERs. decisions based on more than 4,800 responses received. Many people took We continue testing and improving the opportunity to support the scheme the software ahead of the first section overall. We asked for feedback on of new signalling going live between proposals for stations at Elephant & Hammersmith and Latimer Road early Castle, New Cross Gate, and next year. two new stations along the Old Kent Road.

Piccadilly line Our decisions based on the consultation We are working to extend the life of responses include: our 45-year-old Piccadilly line rolling stock. The overhaul will increase the • Elephant & Castle station. We are fleet’s safety and reliability, improve developing plans to move the Bakerloo performance and provide a more line station and integrate it with the comfortable journey for our customers. planned new Northern line ticket hall. It includes an overhaul of door locks, This would provide customers with an saloon doors, saloon seating and flooring, easier interchange with both Northern and replacing central wiring. line and Thameslink services and help reduce crowding at the busiest times As part of the project, we are also overhauling the pneumatic control • Bricklayers Arms roundabout. Changes mechanism, which controls the to the plans mean there should no acceleration and braking of the train longer be a need for a ventilation shaft through the traction motors. We expect between Elephant & Castle and the to complete the project in 2022. Our Old Kent Road stations. While a new current estimate is that the first of the station at the Bricklayers Arms was brand-new trains on the line will be in considered, it will not be progressed. service in 2024. We decided this based on how close it would have been to the existing Elephant & Castle and Borough Tube stations and the location we are focusing on for the new proposed 'station 1' on the Old Kent Road

32 Commissioner’s Report • Old Kent Road stations. We are Bank developing plans for Old Kent Road At Bank station, we are boosting capacity 'station 1', focusing on the site near to by 40 per cent. This includes creating a the junction with Dunton Road and new Northern line tunnel, platform and Humphrey Street. Plans for Old Kent circulation spaces; one new entrance on Road 'station 2' are being developed for Cannon Street and another within the the site of the former Toys R Us store ground floor of Bloomberg’s European near the junction with Asylum Road. HQ; the introduction of step-free access Both these locations had the most to the Waterloo & City line and Northern support in the public consultation line platforms; and a moving walkway between the Central and Northern lines • New Cross Gate station. The site of to reduce customer journey times. the proposed station at New Cross Gate continues to be evaluated. This Tunnelling is progressing well. With includes looking at ways to minimise 80 per cent now complete, the the impact of construction waterproofing of the new tunnels has begun ahead of schedule. Waterproofing • Lewisham station. Designs for the has also been installed along the new potential new station are being Central line moving walkway link. developed to ensure it will provide an The remaining tunnelling works are effective interchange for customers continuing on schedule. between the Bakerloo line, DLR and services At the Cannon Street entrance, we have completed the large-scale The Bakerloo Line Extension could excavation of the new station box, support at least 25,000 new homes and marking a significant achievement for 5,000 new jobs, with extra Tube capacity the project. The next phase involves for 65,000 journeys in the morning and starting the lift shafts for the new evening peak, helping relieve congestion station entrance. Preparatory works at on local bus and National Rail services. the Northern line platform are almost There will be a more detailed public complete and will ensure an efficient consultation in 2019. connection between the existing and new parts of the station in the future.

Commissioner’s Report 33 On 22 October, Victoria Tube station became the 75th step-free station, with seven new lifts installed

At the new Bloomberg entrance onto The work to rebuild the Duke of York Walbrook, the remaining activities pub - which was partially demolished to to achieve the planned opening are enable significant pumping of material progressing. The systems and fire integration during the works - is planned for works are ensuring the station is fit for completion in November. purpose. The handover process across all asset areas of the new station has begun. All remaining station modernisation works will be finished by the end of Victoria December, with the project close-out The enlarged southern ticket hall at including property refurbishment, Victoria station and the relocated Wilton reinstatement of the roadway and bus Road entrance opened in January. Most station by mid-2019. of the remaining access passageways, along with three additional escalators On 22 October, Victoria Tube station from the southern ticket hall, were became the 75th station to be declared brought into use in August 2018. step-free, improving access to the transport network for millions of people.

34 Commissioner’s Report Seven new lifts have been installed at the The primary permanent power supply Underground station, making journeys has been installed, enabling temporary step-free between the street and the power to be removed. The secondary Circle, District and trains. permanent power supply has been Customers can now also travel step-free scheduled for October. from the mainline station trains to the Underground station and interchange Brixton more easily between the three LU lines. Brixton Tube station is step-free once again, after we installed two new lifts The station is the fourth busiest on to replace the ones that were installed the Underground, serving more than in 2005 and had become unreliable. The 79 million customers each year. The new lifts will help to ensure the station new lifts will help ensure the station is is accessible to all customers, including accessible to all customers, including disabled or older customers, parents disabled or older passengers, parents or carers with buggies and people with or carers with buggies and people with heavy luggage. The new lifts are easier to heavy luggage. The new lifts are part maintain than the previous ones and will of an upgrade project that has almost operate more quickly. doubled the size of the station, with the very final work on the Tube station to be The two lifts at the station connect completed later this year. customers from street to ticket hall level and from the ticket hall to platform level. We are improving step-free access across They were replaced at the same time our network and we are determined to to complete the crucial work as quickly do all we can to ensure our customers as possible. The rest of the station, experience all London has to offer. including the stairs and escalators, was not affected by this work and continued Paddington to operate as normal. The Bakerloo line link will provide step- free access from the Bakerloo line to the Surface new Elizabeth line station at Paddington. Improving the bus network Two new escalators and a new lift On 28 September, we published proposals have been installed. The installation of to modernise our bus network in vitreous enamel wall and ceiling panels central London. The changes, the first is progressing. to comprehensively address the central network in 16 years, will enable the

Commissioner’s Report 35 From 28 September-9 November, we carried out a consultation on proposals to change 33 bus routes to make the bus network simpler and more efficient

Capital’s bus network to grow in outer While spare capacity is removed in London, while adapting underused and central London and air quality improved, inefficient services in central London that we are planning increases in outer contribute to congestion and the damaging London bus mileage, in areas where effects of air pollution. The proposals improvements to public transport are are about providing the right number of most needed. buses, in the right place, at the right time. Central London has dramatically changed The plans, now open for public in recent years but its bus network has consultation, would reshape the central not. In the last three years, demand for London bus network to respond to buses in central London has dropped by current and predicted passenger demand 12 per cent. A key reason for this is the mainly through frequency changes or increased transport options available partially restructured routes. as a result of upgrades to the Tube and Overground network and investment in cycling and walking.

36 Commissioner’s Report The last time such comprehensive review Bus service disruptions of the central London bus network We recently awarded the contract to took place was before the Congestion Trapeze Group UK for a new system Charge was introduced. As a result there to handle bus service disruptions are some extremely complicated and more efficiently. inefficient sections of the road network. Some roads in central London, such as Development and testing will follow Kingsway in , are now served from early 2019, with go live expected by more than 100 buses an hour, many in 2020. The plan is to replace existing of which are significantly underused. systems and interface with iBus, ticketing This oversupply of buses can cause and other internal systems. The system congestion, slowing down journey times will also provide us with a new flexible and worsening reliability, air quality and platform for capturing service changes road safety. and disruption information.

To ease pinch points where routes It will allow colleagues in the on-street overlap, it is intended that some Bus Service Delivery team to input details routes will be shortened, providing an of service disruptions remotely and be interchange onto other services that will prompted with details of the potential continue to serve final destinations. On impact and alternative routes, which can Kingsway, for example, we can reduce be displayed in map format. the number of buses each hour by 10 while still ensuring enough buses and This will help us make operational interchanges to maintain connectivity. changes more easily and get live Passengers can of course use the Mayor’s service information to our people and Hopper Fare to change buses unlimited customers more quickly. When fully times within an hour for just £1.50. It integrated with iBus and Countdown, it is also proposed that the frequency of will also reduce the amount of time our some other services is adjusted to reflect people spend manually entering data demand better, while protecting journey into different systems. times. Full details on the consultation are available on our website. Reliability Bus reliability is at record levels for As part of taking a new approach, regular waiting intervals between buses. extensive pre-consultation has been This is due to less roadwork disruption, undertaken with the Assembly, boroughs, which has been helped by lighter traffic MPs and local community groups. on London’s roads, enhanced traffic

Commissioner’s Report 37 signals that give priority to buses over London Overground customer other road vehicles and controls to keep consultation buses spaced apart. The summer has Between 20 September and 19 October seen excess wait time equal or better Arriva Rail London, which operate than the same period last year, and the London Overground service, average bus speeds have been consistent ran a consultation on proposals to for the past six months compared with modernise customer service on London April to September 2017. Overground. The way customers pay for travel has changed rapidly as they embrace Lane Rental new technology, creating an opportunity On 1 November, we published our to improve the way stations are managed annual Lane Rental Scheme evaluation and how staff serve customers. report. This scheme was introduced in June 2012 to incentivise behaviour The statutory consultation process change and minimise the length of involved engagement with London roadworks by applying a daily charge TravelWatch and relevant rail industry for companies working on the busiest bodies, with London TravelWatch leading roads at the busiest times. The report a public consultation on the proposals. highlights a number of key achievements; We are clear that the proposals will not most notably, 830 days of lane rental compromise safety and all stations will were saved through early discussions remain staffed at all times. with works promoters. Between April 2017 and March this year, the scheme On-Demand Transport surplus funded 19 applications to a value We have recruited around a third of of just more than £4.3m for projects the 300 participants for our Assisted targeted at reducing congestion from Transport pilot which looks to give roadworks. The estimated social cost Taxicard users more flexibility and choice of delay saved through the use of this over how they make journeys in London. funding is in excess of £16.2m. We have We expect to recruit the full number recently approved a further two bids for before the end of the year so that we Lane Rental surplus funding totalling have a broad sample of users trying £3.32m for the GLA Infrastructure and out two adaptable forms of budget. Development Coordination Unit and the Both were designed to retain aspects Kingsway pipe subway in Camden. of Taxicard favoured by customers and reduce perceived barriers to travel, such as the ability to make longer journeys

38 Commissioner’s Report while staying within the overall yearly now proceed to a hearing in the High budget limit. The first model is based Court. We are an interested party in the on a trip budget, similar to the existing proceedings, as are Uber London Limited Taxicard offering, while the other tests and the Licensed Taxi Drivers' Association. a virtual cash budget. Participants are being drawn from existing Taxicard users Ferry and people who are eligible but do not We are replacing the with currently use Taxicard. The pilot is being new, modern, low-emission boats that run in partnership with London will start operating in January. councils and the boroughs of and Southwark. The new ferries will have increased capacity, cycle-specific facilities and use a Taxi fares and tariffs quieter, low-emission engine, all helping In September, the Finance Committee, to deliver the Mayor's ambition to grow through a Chair’s Action, approved a river transport and improve air quality. number of changes to taxi fares and tariffs with effect from 6 October. These The construction of the new berths, included increasing the minimum fare to which are required for the new, larger £3, freezing the tariff rate for journeys ferries, began in June. The next stage over six miles, and extending the fuel of this complex work has required charge arrangement until the next taxi closure of the service since 6 October fares and tariffs update. until the end of the year while the berths are replaced. Judicial Review The United Cabbies Group has issued a During this period, drivers will need judicial review claim against the decision to use alternative routes and can plan by Westminster Magistrates' Court on 26 their journey through our website. June 2018 to grant Uber London Limited a The Woolwich Foot Tunnel will remain private hire operator’s licence. The main open for foot passengers and cyclists ground of the challenge is bias on the throughout the work. part of the chief magistrate who heard the case as a result of information about The new ferries will provide 14 per cent a potential conflict of interest, which has more space than the current vessels come to light since the case was heard. It and will be able to carry 150 passengers, is also alleged that the Magistrate applied with a total of 210 metres of space for the wrong legal test when considering the vehicles and dedicated cyclist spaces appeal. The claim was granted permission across four lanes. to proceed on 2 November and will

Commissioner’s Report 39 Our new Woolwich ferries, which will start operating in January, will have greater capacity, cycle-specific facilities and a quieter, low-emission engine

The boats will be powered by hybrid- The future of National Rail fares propulsion engines, improving fuel Early in September we submitted our efficiency and reducing noise. They response to the Rail Delivery Group’s are fitted with equipment to reduce (RDG) public consultation on the future emissions to 90 per cent less particulate of National Rail fares. The submission is matter and 70 per cent less NOx than available for inspection in the publications legal standards. and reports section of our website.

40 Commissioner’s Report Fare payment in London has been and on local bus and metro systems as revolutionised over the last 15 years well. Our experience in London since the with the development of Oyster launch of contactless in 2014 indicates pay as you go (PAYG) and growth of that this would be tremendously popular contactless. Rail users outside London and could encourage more people to use have not shared in this revolution and public transport and significantly improve the underlying structure of rail fares has the experience for existing customers. become more complex. Market research shows consistently that many rail users, Partnership with Merlin particularly those making long-distance As part of the continuous promotion of trips, are confused by the ticketing our off-peak fares, we have launched a options and uncertain that they are joint promotion with Merlin, which runs getting best value for money. attractions such as Madame Tussaud’s, and the London Dungeon. Our response to the RDG consultation When travelling off-peak on the TfL calls for: network, customers are able to get 30 per cent off entrance fees to all five • Single-leg pricing to ensure that two of Merlin’s attractions by showing the single tickets are not undercut by journey they have made on the TfL return fares Oyster and contactless app.

• Distance-based fares to prevent The partnership is being promoted customers being charged more for one through social media and Merlin is also ticket for the whole of their journey providing monthly ‘money can’t buy’ than if they buy tickets for each part experiences. For example, customers could swim with sharks in the Sea • The widespread introduction of Life Centre or get access to Madam contactless payment card PAYG to Tussaud’s before it opens to the public. provide guaranteed best value and The partnership runs for six months and enable customers to tap in and go we will seek to include other London without needing to buy a ticket or attractions. We continue to work closely acquire a special card in advance with Business Improvement Districts, London & Partners and others to In our view, contactless PAYG could be promote London's many attractions. extended from London to operate across the whole of the National Rail network

Commissioner’s Report 41 6 New homes and jobs

Crossrail 2 Harrow car parks Following the submission in the summer We have brought forward three sites in of the Independent Affordability Harrow, with capacity for 400 affordable Review’s (IAR) Draft Interim Report to homes. We will select a development the Mayor and Secretary of State for partner for the car parks at Canons Park, Transport, we are working with DfT Rayners Lane and Tube stations colleagues to address some queries using the GLA’s London Development raised through the IAR process in order to Panel 2 in early 2019. The homes will prepare for a decision on the next steps be built alongside retail, commercial for the project. and leisure spaces as well as improved pedestrian and cycling connectivity for We have also been continuing to the local area. We are also committed develop and refine the scheme and are to working closely with the London preparing to provide the Government Borough of Harrow and the selected with an update to our business case in partner to improve the step-free access anticipation of the next phase of work. at Stanmore station. We have been working with Network Rail colleagues to undertake a programme New partnership with Apartments of informal community engagement for London along the on-network sections of the On 26 September, we announced a new route, speaking to local stakeholders partnership with property developer about work on level crossings and Apartments for London (AfL) to create seeking views to help us develop our high-quality, affordable homes across a proposals further. number of sites.

Affordable homes The agreement will see AfL establish Build-to-rent homes over car parks and other We have started the search for a partner available sites on our land. A specialist to work with us to create a new build-to- residential developer, AfL is looking to rent portfolio, capable of building more use precision-manufactured modular than 3,000 homes. Often in town centres, construction techniques and is able and well connected to transport hubs, to build on challenging sites that may our sites are well suited to build-to-rent not otherwise have come forward for schemes. We will identify a preferred development, enabling new homes to be partner by March 2019, and once selected built quickly and efficiently, with most this partnership will create a reliable, ready for occupation within 12 months of long-term revenue stream to re-invest in full planning permission. We expect to the transport network. submit planning applications for the first

42 Commissioner’s Report three developments later this year, Pocket homes are targeted at local with the potential for around 450 singles and couples, who earn more affordable homes. than allows them to qualify for social housing, but are priced out of the open The partnership with AfL is one of many market. Pocket buyers own 100 per cent announced in recent months. We are of their property from day one. In the leading the way on creating homes on future when Pocket homes are sold on, public sector land, with plans in place new purchasers must meet the original to build more than 10,000 homes on criteria and have a household income its own portfolio across London. Since below the Mayor of London’s affordable May 2016, half of all homes that we have housing threshold. brought forward are affordable. As well as providing homes, our sites are opening Construction Skills Programme – up new spaces, creating thousands of Mayoral Delegation jobs and delivering improvements to On 25 September, the Mayor delegated the transport network, such as his statutory powers to allow us step-free access. to coordinate and provide skilled training for the construction industry Pocket Living in Greater London, initially as part of On 15 October, we announced a the Mayor’s Construction Academy partnership with Pocket Living to Programme. We will seek to do this by provide 100 per cent genuinely affordable establishing a Mayor’s Construction Skills homes for first-time buyers at a number Academy Hub using the Tunnelling and of its sites. Underground Construction Academy as a training venue. We intend to make Subject to planning, Pocket Living will a bid to the GLA for funding to provide build around 125 one-bedroom homes construction training programmes for on our land, which will then be sold our own staff and others from third outright to buyers at a discount from parties. The skills training will be the open market value. Pocket homes related to housing construction as well are prioritised for people who already as that required for our infrastructure live or work in the borough and are first- upgrade programme. time buyers. Our commitment to social rented and other genuinely affordable housing on sites released for residential development is one part of the Mayor of London’s work to tackle London’s housing needs.

Commissioner’s Report 43 7 Our people

Awards Global Light Rail Awards Michèle Dix CBE - Sir Robert On 3 October, our Trams Fleet team won Lawrence Award the Team of the Year at the prestigious Michèle Dix CBE, our Crossrail 2 2018 Global Light Rail Awards. Managing Director, has been recognised for her outstanding and sustained Picked from a strong field of entrants, contribution to the transport profession the judges were impressed with the work with the 2018 Sir Robert Lawrence the team does, keeping our ageing tram Award from the Chartered Institute of fleet moving while improving the failure Logistics and Transport. The award is the rate at the same time. Institute's premier Award for Logistics and Transport and Michèle is only the Trams and Trams Operations Ltd were second woman to win the award. also highly commended in the Safety Initiative for the Guardian device, adding Harun Khan – Investing in Ethnicity Awards to a great night for the team. Harun Khan, who is a Lead Sponsor in our Strategy and Network Development National Air Quality Awards team, recently picked up the award On 4 October, our Low Emission Bus for ‘Outstanding Contribution to Zones team won ‘Passenger Transport Air Communities’ at the Investing in Quality Initiative award’ at the National Ethnicity Awards. Harun – who, alongside Air Quality Awards. his day job, is also Secretary General of the Muslim Council of Britain - is Low Emission Bus Zones see the exclusive the first second-generation Muslim to use of buses with top-of-the-range engines be elected into the leadership. Harun and exhaust systems meeting or exceeding has volunteered with the MCB since the highest Euro VI emissions standards. he was a teenager, and founded the Eid celebrations in London’s Trafalgar Square The first zone was introduced along Putney in partnership with the Mayor of London, High Street in March 2017 and was followed attended by up to 20,000 visitors. by a second between Brixton Road and Streatham High Road in December 2017.

44 Commissioner’s Report All 12 zones are set to be completed We will take on three people – one by 2019 and form a central part of the for each of the new teams – for the Mayor's far-reaching plans for a drastic internship, which will begin in September clean-up of London's toxic air. 2019 during the pilot phase of the extended scheme. Diversity & Inclusion Stuart Ross BAME internship The structure will differ slightly from the programme original Stuart Ross programme because We are piloting an expanded version interns will spend the first six months in of the Stuart Ross BAME internship their 'home team' before rotating onto programme in the Press Office to one of the others in the new scheme. three new areas of our communications team, including Public Affairs and Interns receive a bursary paid at the External Relations, our Customer team London Living Wage, as well as 28 days (which delivers behaviour-change of annual leave, free travel across campaigns) and our Travel Demand London and a pension, which means the Management team, which communicates programme is accessible to the widest with and influences customers to possible demographic. reduce congestion. The original scheme was initially six The scheme will be run by our head of months long, but was gradually extended media, Victoria Harrison-Cook, who was to an 11-month programme. We believe awarded an MBE in June in the Queen’s this allows interns to have a chance to birthday honours list for services to develop, as well as to complete any diversity in PR. important projects they have worked on.

We want to build on the success of our Since 2007, 26 interns have passed original scheme, which was launched in through the organisation's doors as part 2007, and address the continuing under- of the Stuart Ross scheme. Many of representation of people from diverse them have gone on to communications communities in these areas and across jobs in a variety of public sector our whole communications area. organisations, including the Metropolitan Police Service, the NHS and within our own organisation.

Commissioner’s Report 45 Winners of our recent Children's Book Competition will have their stories and images turned into a limited edition book

National Inclusion Week another organisation within the GLA From 24–28 September, we held a family, to help tackle gender inequality number of events to celebrate National in the workplace. Inclusion Week. This year’s theme was everyday inclusion. One of our Speakers included the Mayor, and there main events was hosting a Global was training, a panel discussion and Transport Industry Diversity and a pairing session between the 32 new Inclusion Conference at Endeavour participants and champions, who will Square in partnership with the UITP take part in meetings and face-to-face – the International Association of events over the coming year. Public Transport. UITP is the only worldwide network to bring together Winners of Children’s Book Competition public transport stakeholders and all We recently announced the winners of sustainable modes to share learning our Children's Book Competition which and best practice. tells the stories of women in transport.

Our Time The competition, organised in partnership On 19 September, ‘Our Time’ was with British book printing institution launched at City Hall. Part of the Clays, is part of the Mayor of London’s #BehindEveryGreatCity campaign, #BehindEveryGreatCity campaign, it works by pairing high-potential women marking the centenary of the first women with senior leaders, either at TfL or in the UK winning the right to vote.

46 Commissioner’s Report Winners Tess Kearney, now aged 8, Throughout October, we hosted events Ibraheem Saleemi, now aged 9, and Isra to celebrate and support the people Sulevani, now aged 14, have had their who make our organisation and London stories and images turned into a limited truly inclusive. These included panel edition book, ‘Keeping London Moving’, discussions, lunch and learn sessions, a with the winning drawing featured on film night and a series of presentations the front page. They also got to take under this year’s theme ‘By supporting part in a behind-the-scenes tour of TfL, each other, we support ourselves’. discovering the different job within the transport industry. World Mental Health Day – here to support you It is great to see this fantastic collection On 10 October, we marked World Mental of stories and drawings from children Health Day. Nine in 10 people who across the city, capturing the crucial experience a mental health problem role women play in keeping London say they face negative treatment from moving. Telling the stories of engineers, others as a result. We do not want this drivers and designers, this book will to be the experience of people working encourage young Londoners to explore in our organisation. the opportunities available to them in our city, and ensure they know that these Our peer support group ‘WellMent’ opportunities are open to all. hosted an event to mark World Mental Health Day in which employees could Black History Month go along and speak to our mental health This is an international celebration, first aiders in confidence. WellMent recognising inspirational black people started in 2013 following discussions who made, and currently make, a huge between our Staff Network Group for contribution to a more equal and Disability and Occupational Health. progressive society. This year we are also celebrating the 70th anniversary of the Our support for those experiencing arrival of SS Windrush, the ship that carried mental health problems was recognised 450 people from the West Indies to London on 20 October by the Marsh Awards for to take up jobs, and the contribution black Mental Health Peer Support, recognising people have made in shaping our transport, WellMent’s support in the workplace. city and culture since then.

Commissioner’s Report 47 As well as regular peer support SNG leads to build on. The incoming SNG meetings, WellMent works alongside leads will continue this important work our Supporting Colleagues Network to make our organisation an even better – run by Occupational Health – which place to work. has more than 140 employees trained as Mental Health first aiders to support European Union exit their colleagues. On 3 October, we held a session for employees whose immigration status One very successful event organised with (or that of their families) is affected by Ferrovial Laing O’Rourke for the Northern the UK’s upcoming withdrawal from the line extension employees saw a talk by European Union. This session was hosted Frank Bruno on 10 October, to speak by an immigration lawyer who explained about his struggles with mental health. the principles of the immigration regulations before and after the exit Coming Out Day from the European Union, based on the On 11 October, we marked ‘Coming Out current state of the negotiations. Day’ by hosting two ‘lunch and learn’ sessions on 11 and 12 October. These This is part of the continuing support sessions raised awareness of some of provided by our European Staff the issues faced by the LGBT+ network group. community and the various support networks available. Viewpoint survey This year’s annual staff survey, Staff Network Groups Viewpoint, ran from 8-26 October. Our Staff Network Groups (SNGs), which All employees were invited to have play an important role in helping us to their say on what it’s like to work here. become a better and more inclusive We renewed our focus on driving up place to work for all, recently appointed participation this year, following a six per new chairs and vice chairs to most of cent decline in last year’s response rate. our SNGs. The outgoing network leads Clearly, a higher response rate gives us a have done a great job and contributed more complete picture of life at TfL and significantly to this work in our organisation, what’s really important to our people. leaving a brilliant legacy for the incoming

48 Commissioner’s Report We received 18,186 responses in total in Science, Technology, Engineering – 66 per cent of our workforce. This is and Maths (STEM) industries. The day an increase of nine per cent overall on raises awareness about careers in 2017 (when it was 57 per cent). Response STEM and creates role models for the rates rose in most areas of TfL, with next generation. Finance, Major Projects Directorate and Customers, Communication and As part of the celebrations, our WSNG Technology all having a response rate engaged with more than 100 Year 8 of more than 80 per cent. Our largest students at the Camden School for population, London Underground, saw a Girls about programming, enabling nine per cent rise in its response rate. them to use our open data to create an application to map stations and Tube People are motivated to take part lines using only code. when they believe we listen and take action so, across the business, we have Employees also hosted career stands at campaigned to showcase what was Southwark and Stratford Tube stations to done as a result of last year’s survey. We share their experiences of what it is like have also worked to address concerns to work in technology and discuss the about the confidentiality of the survey, projects that they have been involved in. including trade union visits at our invitation to our independent survey Anonymous recruitment – removing company ORC international. bias in appointments Anonymous recruitment aims to remove We expect the results of the survey to bias from our recruitment processes be available in December 2018. to help us achieve a workforce that is representative of the city we serve. Ada Lovelace Day We are introducing software to redact On 9 October, our Women’s Staff personal information from applications Network Group (WSNG) celebrated Ada and will roll this out across priority Lovelace Day, which is inspired by the recruitment areas before the end of this world’s first programmer. The day is calendar year. an international celebration of women

Commissioner’s Report 49 In September, the London Transport Museum remembered the contribution of London’s transport workers during the First World War by displaying the last four ‘Battle Buses’

50 Commissioner’s Report We will monitor the roll out over the by London Transport Museum to its coming months, with a view to extending former military livery. Known as the anonymous recruitment to all our Battle Bus, its interior reveals how recruitment campaigns by the end of drivers would have lived on board while this financial year. in Flanders and France, and as far afield as Greece and Egypt. The transformation London Transport workers’ contribution was made possible thanks to a National during WW1 remembered Lottery grant from Heritage Lottery A century ago in 1918, around 250 of Fund, and the London Transport London’s B-type buses returned to the Museum Friends. Capital from the Western Front where more than 1,000 served as military Since 2014 – as part of the First World War vehicles. At the end of September, the centenary commemorations – the Museum last four surviving B-type buses – three has been working with people from across of which had been commandeered London to involve them with this unique for military service – were displayed part of their city’s transport history. together for what is expected to be More than 200 volunteers, including the final time as part of the First World our staff and children from the city’s War commemorations. The event, primary schools, have shared more than outside London Transport Museum in 3,000 hours of their time to explore the the Covent Garden Piazza, remembered impact of the war on London’s transport the contribution of London’s transport system and its workers. A legacy of these workers during the war. incredible stories is represented by a newly commissioned artwork now on permanent Built in North London from 1910, these display at the Museum alongside the B-types were the world’s first, reliable Battle Bus. ‘Forget Me Not’ is made from mass-produced motor buses. Feats of more than 100 flowers, which represent engineering, they soon dominated the the hand-embroidered postcards soldiers Capital’s streets, replacing Victorian sent to their loved ones back home. horse-drawn vehicles. One of the last four surviving buses has been restored

Commissioner’s Report 51 8 Securing value and generating income

Reducing costs More than 90 per cent of our tenants We have made significant progress are small or independent businesses in reducing our operating costs and one of the ways we support them by removing duplication, reducing is by offering simple and cost-effective management layers and streamlining locations across London. teams. With our ‘functional’ structural changes nearly complete, we are now This new partnership, in collaboration looking at further cost reduction by with the Mayor of London and our looking at end-to-end processes and dedicated public transport outreach structural integration opportunities team, means we are helping rough ‘across’ the organisation. sleepers to get back on track and build sustainable futures for themselves. We are creating a new, single Business Services function that will bring together The social enterprise empowers the operational activity currently sitting homeless community to rebuild their in HR Operations and the Financial lives with its ‘hand up, not a hand out’ Services Centre. By drawing the teams model – training them to become coffee together, as many other organisations baristas and eventually supporting them have, there will be further opportunities back into the wider workplace in similar to streamline common processes, roles. In addition to providing barista standardise reporting and look for other training, Change Please supports its ways in which to provide a better service trainees with accommodation and mental at reduced cost. wellbeing, and pays the Living Wage.

Other parts of the business continue to With 100 per cent of profits going back look at how they can operate differently into the social enterprise’s mission, to reduce costs. every cup of coffee sold will directly help Change Please to train and support Generating income homeless individuals. Change Please kiosk at Clapham Common We have created a new commercial StreetDots – trading platform partnership with Change Please, an award- On 2 October, we announced a new winning coffee company that trains people partnership with online street trading who have been homeless as baristas. This platform StreetDots which gives small month, Change Please opened its first businesses the opportunity to trade at kiosk at Clapham Common station, staffed transport hubs across the Capital. by ex-homeless individuals.

52 Commissioner’s Report Zip and Zing Juices is just one of the many street traders popping up around the Capital, following our partnership with StreetDots

The project enables customers to turn, customers passing the same ‘dot’ buy street food and coffee and will regularly get the chance to discover new later offer them the opportunity to businesses and products each day. purchase gifts, flowers, and grab-and- go fresh produce from mobile retailers. Café Bueno is one of the flourishing Pitches or ‘dots’ are open at several businesses taking advantage of locations, including North Greenwich Londoners’ thirst for coffee, working and Hammersmith. The stalls at the dots from a variety of locations including take many forms from simple tables, to North Greenwich bus station. Another customised vans, trucks, carts and bikes. business trialling our ‘dots’ is Zip and Zing Juices, which sells organic The partnership aims to liberate traders smoothies and slow-pressed juices. from the hassle involved in finding a pitch, while introducing customers to More than 90 per cent of our tenants new brands. Traders use a smartphone are small or independent businesses. app to choose a ‘dot’ for a few hours Working with StreetDots, we will be at a time. For example, a coffee truck giving more people the opportunity to try might book a morning slot outside a Tube out their new business ideas in a simple station during peak commuting hours. In and cost-effective way at locations across

Commissioner’s Report 53 London. It is another great example of At the same time, the project will how we are supporting small businesses reuse the heat recovered to provide hot alongside generating vital revenue to water for around 500 homes in the area reinvest in the transport network. as well as for a new school. Islington’s local district heating system is supported Collaboration with Adidas by the EU-funded CELSIUS project, We recently announced a partnership which focuses on maximising the use of with Adidas, with the release of three primary and secondary energy sources limited-edition shoes inspired by London to minimise carbon emissions and Underground and the 15th anniversary of maximise energy efficiency. the world-renowned Oyster card. This innovative project started in Just 1,500 pairs of the trainers are summer 2016 and Islington will be ready available, and those who get them also to connect the heat recovery system in receive a limited-edition Oyster card spring 2019. Heat from the network is with £80 on it. This is the start of a potentially a huge energy source, and the fantastic collaboration, which not only team hopes the Bunhill Heat and Power brings two iconic brands together but Network trial in Islington will point also yields additional revenue to the way to similar district heating and reinvest in public transport. cooling schemes on other Tube lines as a revenue stream in the future. Cooling the Tube and recycling heat We are working with Islington Borough Greenwich Power Station Council to reduce temperatures for Greenwich Power Station has secured customers on the Northern line and a short-term operating reserve (STOR) reuse the waste heat for the benefit of contract with National Grid to provide a local people. demand reduction service.

The City Road mid-tunnel ventilation On days when the demand for power system is a large fan in a redundant exceeds what is available from the station between Angel and Old Street National Grid, we will provide an stations. This will bring chilled air into additional source of reserve power. the tunnels to cool Tube trains during summer months, providing a more comfortable journey for our passengers.

54 Commissioner’s Report The Greenwich generating station can provide the emergency power to evacuate the Underground if there is a loss of supply from the National Grid. It also provides energy cost savings and revenue for TfL by reducing our energy demand at peak times during the winter, and by off-setting our demand at times of stress on the National Grid.

The STOR contract runs from 1 April 2019 to 31 March 2020 and is worth almost £0.5m in additional revenue for us, which will be another source of income to re-invest in public transport.

Commissioner’s Report 55 © November 2018

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