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Commissioner’s Report 21 November 2018 About Transport for London (TfL) Part of the Greater London Authority projects, using transport to unlock growth. family led by Mayor of London Sadiq We are working with partners on major Khan, we are the integrated transport projects like Crossrail 2 and the Bakerloo authority responsible for delivering the line extension that will deliver the new Mayor's aims for transport. homes and jobs London and the UK need. We are in the final phases of completing We have a key role in shaping what life the Elizabeth line which, when it opens, is like in London, helping to realise the will add 10 per cent to London's rail capacity. Mayor's vision for a 'City for All Londoners'. We are committed to creating a fairer, Supporting the delivery of high-density, greener, healthier and more prosperous mixed-use developments that are city. The Mayor's Transport Strategy sets planned around active and sustainable a target for 80 per cent of all journeys to travel will ensure that London's growth is be made on foot, by cycle or using public good growth. We also use our own land transport by 2041. To make this a reality, to provide thousands of new affordable we prioritise health and the quality of homes and our own supply chain people's experience in everything we do. creates tens of thousands of jobs and apprenticeships across the country. We manage the city's 'red route' strategic roads and, through collaboration with We are committed to being an employer the London boroughs, can help shape the that is fully representative of the character of all London's streets. These are community we serve, where everyone the places where Londoners travel, work, can realise their potential. Our aim is to shop and socialise. Making them places be a fully inclusive employer, valuing and for people to walk, cycle and spend time celebrating the diversity of our workforce will reduce car dependency and improve to improve services for all Londoners. air quality, revitalise town centres, boost businesses and connect communities. We are constantly working to improve the city for everyone. This means freezing TfL We run most of London's public fares so everyone can afford to use public transport services, including the London transport, using data and technology to Underground, London Buses, the Docklands make services intuitive and easy to use, Light Railway, London Overground, TfL and doing all we can to make streets and Rail, London Trams, London River Services, transport services accessible to all. We London Dial-a-Ride, Victoria Coach Station, reinvest every penny of our income to Santander Cycles and the Emirates Air continually improve transport networks Line. The quality and accessibility of these for the people that use them every day. services is fundamental to Londoners' quality of life. By improving and expanding None of this would be possible without public transport, we can make people's the support of boroughs, communities lives easier and increase the appeal of and other partners who we work with to sustainable travel over private car use. improve our services. We all need to pull together to deliver the Mayor's Transport We are moving ahead with many of Strategy; by doing so we can create a London's most significant infrastructure better city as London grows. Contents 1. Introduction 5 2. TfL Scorecard 6 3. Safety and security 8 4. Healthy Streets and healthy people 18 5. A good public transport experience 28 6. New homes and jobs 42 7. Our people 44 8, Securing value and generating income 52 Commissioner’s Report 3 4 Commissioner’s Report This paper will be considered in public 1 Introduction This report provides a review of major issues and developments since the Board meeting of 19 September. Commissioner’s Report 5 2 TfL Scorecard Period 7 Breakdown of scorecard measures categories: Safety and Operations: 25% Customer: 25% People: 25% Financial: 25% Long-term objectives 2018/19 scorecard Period 7 Year-to-date Outcome Measure Actual Target Actual Target Healthy Streets and healthy people (18%) London’s transport Reduction in people killed or system will be safe seriously injured on the roads Qtrly Qtrly 37.9 ▀ 44.4 and secure from 2005-09 baseline (%)1 Reduction in people killed or seriously injured on roads Qtrly Qtrly 67.6 58.4 from 2005-09 baseline ▀ (incidents involving buses) (%)1 Injuries on the public 879 952 6,335 6,414 transport network ▀ ▀ London’s streets will be Safety and Operational improvements used more efficiently 1,255 1,803 9,564 8,024 operations to sustainable travel ▀ ▀ and have less traffic (25%) London’s streets will Number of London buses Qtrly n/a 5,560 n/a be clean and green that are Euro VI compliant2 ▀ More people will travel Healthy Streets Qtrly Qtrly 11 10 actively in London scheme assessment ▀ A good public transport experience (17%) Tube excess journey time Journeys by public 5.62 4.70 4.42 4.42 transport will be fast (minutes) ▀ ▀ and reliable Average bus speeds (mph) 9.1 ▀ 9.1 9.3 ▀ 9.2 Public transport will Additional time to make Qtrly Qtrly 9.7 9.7 be accessible to all step-free journeys (minutes) ▀ Journeys by public Customer satisfaction Customers (25%) transport will (percentage of Londoners Qtrly Qtrly 49 49 be pleasant who agree we care about ▀ our customers) (%) 1. Reduction in KSIs: Measured in calendar years (YTD is January to June 2018). These are provisional estimates and may be subject to change. 2. Number of London buses that are Euro VI compliant: The full year target for this measure is 6,050 buses. There are no quarterly targets due to the unpredictability of when operators will offer new buses. The retrofitting programme is on track. 1. Reduction in KSIs: Measured in calendar years (YTD is January to June 2018). These are provisional estimates and may be subject to change. 6 Commissioner’s Report ▀ Achieved ▀ Partially achieved ▀ Not achieved Long-term objectives 2018/19 scorecard Period 7 Year-to-date Outcome Measure Actual Target Actual Target New homes and jobs (2.5%) Transport investment The percentage of affordable will unlock the delivery houses we take to market in Qtrly Qtrly 40 ▀ 95 of new homes and jobs the year (%) Mode share (5%) 80% of journeys will be Improve sustainable Customers made by sustainable Qtrly Qtrly mode share3 1 of 3 3 of 3 (continued) modes in 2041 ▀ All MTS themes (7.5%) Deliver key investment All MTS outcomes 100 90 90 90 milestones (%) ▀ ▀ Open Elizabeth line Delayed On Delayed On central section ▀ track ▀ track People (25%) A capable and Workforce representativeness engaged workforce – all staff (%) Qtrly Qtrly 69.9 ▀ 70.2 representative – director/band 5 (%) Qtrly Qtrly 41.7 ▀ 42.5 People of London (25%) See Inclusion index (%)4 n/a Annual Annual note See Total engagement (%)4 n/a Annual Annual note Financial (25%) Financial We are prudent and Net operating surplus (£m) 58 ▀ 32 227 ▀ 82 (25%) cover our costs 5 Investment programme (£m) 125 ▀ 154 975 ▀ 1,184 3. Sustainable mode share improvement: The walking survey is scheduled to take place in Q4. Therefore, YTD reflects the three elements of passenger journeys, traffic index and cycling, with only cycling on track as at YTD. 4. Total inclusion index/total engagement: These measures are a result of the annual Viewpoint survey. Results are expected to be available in Q3. 5. Investment programme: This measure is rated amber as spend is behind target owing to rephasing rather than value engineering or other cost reductions. 4. Total inclusion index/total engagement: These measures are a result of the annual Viewpoint survey. Results are expected to be available in Q3. Commissioner’s Report 7 3 Safety and security Croydon tram overturning In summary, our programme of This report comes to the Board following works and our responses to the RAIB the second anniversary of the tragic recommendations have been as follows: tram overturning at Sandilands, on 9 November 2016. Our thoughts remain a. Implementing a permanent speed with all those affected by the tragedy. reduction across the tram network, Since the overturning, we have taken from 80kph to 70kph more than 450 calls to our Sarah Hope Line, and continue to make contact with b. Installing chevron signs at Sandilands people periodically to ensure they are and at the three other significant receiving the support they need. bends to provide an additional visual cue for drivers. The number of speed To date, more than £5m has been paid for signs has been increased and additional counselling, rehabilitation, compensation lineside digital signage provides added and other activities to assist all those speed warnings to drivers who need it. c. Fitting an in-cab driver protection This year, a public ceremony took place device to all trams; any sign of driver in New Addington on 9 November, with a distraction or fatigue will result in the period of silence and the laying of floral driver being alerted, with this being tributes. Our staff were in attendance fed back to the control room and we held a minute’s silence on our tram network on the same day as a d. Assessing the options available to mark of respect. strengthen the type of glazing fitted on the tram fleet Following the tragedy, we proactively undertook a programme of works to e. Working to procure a new safety improve safety on the tram network. system that would automatically apply the brakes should the speed The Rail Accident Investigation Board limit be exceeded at high-risk (RAIB) investigated and published its locations, with a contract planned to report on 7 December 2017, making far- be awarded by the end of the year reaching recommendations on the tram sector and the Office of Rail and Road f.
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