Westminster's Local Implementation Plan (2019/20 – 2021/22
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Second Local Implementation Plan
London Borough of Richmond upon Thames SECOND LOCAL IMPLEMENTATION PLAN CONTENTS 1. Introduction and Overview............................................................................................. 6 1.1 Richmond in Context............................................................................................. 6 1.2 Richmond’s Environment...................................................................................... 8 1.3 Richmond’s People............................................................................................... 9 1.4 Richmond’s Economy ......................................................................................... 10 1.5 Transport in Richmond........................................................................................ 11 1.5.1 Road ................................................................................................................... 11 1.5.2 Rail and Underground......................................................................................... 12 1.5.3 Buses.................................................................................................................. 13 1.5.4 Cycles ................................................................................................................. 14 1.5.5 Walking ............................................................................................................... 15 1.5.6 Bridges and Structures ....................................................................................... 15 1.5.7 Noise -
Ticket Office Review
Board Date: 15 December 2016 Item: London Underground Ticket Office Review This paper will be considered in public 1 Executive Summary Decision required The Board is asked to note the paper and approve the action plan Previous The terms of reference of the review were previously circulated to Consideration Members. Sponsoring Contact Officer: Mark Wild Director Number: 020 3054 4308 Email: [email protected] Information Public classification Summary 1.1 The Mayor published London TravelWatch’s independent report examining the customer impact of ticket office closures on 2 December 2016. 1.2 The review, as promised by the Mayor in his manifesto, considered a range of evidence to determine the customer impact of the ticket office closure programme and other changes to London Underground’s station operating model. London TravelWatch’s report identifies a number of areas requiring improvement. 1.3 In response, we have prepared an action plan to address the recommendations in the report. Work to deliver the plan has commenced immediately and will be adjusted, if necessary, to take into account any feedback from the Board. 1.4 Planned changes include: • clearer focal points for customers seeking help from staff; • changes to uniforms to make staff more visible; • additional ticket machine functionality; and • measures to improve accessibility, including improvements to the “turn up and go” process and a trial of portable hearing loops. 1.5 While not a part of the terms of reference for the review, the action plan will also review staffing numbers and deployment. 1.6 We will provide the Customer Service and Operational Performance Panel with regular updates on the progress of the action plan. -
Smart Cards Contents
Smart cards Contents 1 Smart card 1 1.1 History ................................................ 1 1.1.1 Invention ........................................... 1 1.1.2 Carte Bleue .......................................... 2 1.1.3 EMV ............................................. 2 1.1.4 Development of contactless systems ............................. 2 1.2 Design ................................................ 2 1.2.1 Contact smart cards ..................................... 3 1.2.2 Contactless smart cards .................................... 3 1.2.3 Hybrids ............................................ 4 1.3 Applications .............................................. 4 1.3.1 Financial ........................................... 4 1.3.2 SIM .............................................. 4 1.3.3 Identification ......................................... 4 1.3.4 Public transit ......................................... 5 1.3.5 Computer security ...................................... 6 1.3.6 Schools ............................................ 6 1.3.7 Healthcare .......................................... 6 1.3.8 Other uses .......................................... 6 1.3.9 Multiple-use systems ..................................... 6 1.4 Security ................................................ 6 1.5 Benefits ................................................ 6 1.6 Problems ............................................... 7 1.7 See also ................................................ 7 1.8 Further reading ........................................... -
Access to Transport Committee 3.2.10
Access to Transport Committee 3.2.10 Secretariat memorandum Agenda item : 4 AT015 Author : Mark Donoghue Final Draft : 21.1.10 Matters arising 1 Purpose of report 1.1 To record progress on action items tabled at previous meetings. 2 Recommendation 2.1 That the report is received for information. 3 Information 3.1 The table at Annex A indicates the current position in relation to matters arising from previous meetings of the Committee. 3.2 Updates for inclusion in this report were invited 5 working days in advance of the meeting, in writing to the Committee Services team, rather than in person at the meeting. 3.3 Views of DPTAC and IDAG on fixed bus stops (7.7.09, minute 8) The Streets and Surfaces Transport Policy Officer provided an update as follows on 20 January 2010 : “IDAG are a sounding board for TfL and as such do not have a view independent of TfL. DPTAC the chair of DPTAC has been contacted again. A verbal update will be given at the meeting.” 3.4 To ask the Royal National Institute for the Blind (RNIB) for their views on the priority seat moquette on LOROL trains (16.12.09, minute 3) The following response was received from the RNIB on 21 January 2010 : “Thank you for your enquiry regarding the seat contrast on over ground trains for Visually Impaired individuals. I have looked at the pictures that you sent and there doesn't seem like there is a great contrast in the seating.” 3.5 TfL to share with London TravelWatch examples of how countdown locations were considered (16.12.09, minute 8) A letter was received on 5 January 2010 from Beverley Hall, Head of Surface Transport Communications, Transport for London, on the roll out of Countdown. -
A Rail Manifesto for London
A Rail Manifesto for London The new covered walkway linking Hackney Central and Hackney Downs stations creates an interchange which provides a better connection and more journey opportunities March 2016 A Rail Manifesto for London Railfuture1 seeks to inform and influence the development of transport policies and practices nationally and locally. We offer candidates for the 2016 London Mayoral and Assembly elections this manifesto2, which represents a distillation of the electorate’s aspirations for a developing railway for London, for delivery during the next four years or to be prepared for delivery during the following period of office. Executive Summary Recognising the importance of all rail-based transport to the economy of London and to its residents, commuters and visitors alike, Railfuture wishes to see holistic and coherent rail services across all of London, integrated with all other public transport, with common fares and conditions. Achieving this is covered by the following 10 policy themes: 1. Services in London the Mayor should take over. The 2007 transfer of some National Rail services to TfL has been a huge success, transforming some of the worst services in London into some of the best performing. Railfuture believes it is right that the Mayor should take over responsibility for more rail services in London, either by transferring service operation to TfL or by TfL specifying service levels to the operator, and that this must benefit all of London. 2. Improved Services. Frequencies play an important role in the success of metro and suburban train services. We believe that the Mayor should set out the minimum standards of service levels across London seven days per week for all rail services. -
Submissions to the Call for Evidence from Organisations
Submissions to the call for evidence from organisations Ref Organisation RD - 1 Abbey Flyer Users Group (ABFLY) RD - 2 ASLEF RD - 3 C2c RD - 4 Chiltern Railways RD - 5 Clapham Transport Users Group RD - 6 London Borough of Ealing RD - 7 East Surrey Transport Committee RD – 8a East Sussex RD – 8b East Sussex Appendix RD - 9 London Borough of Enfield RD - 10 England’s Economic Heartland RD – 11a Enterprise M3 LEP RD – 11b Enterprise M3 LEP RD - 12 First Great Western RD – 13a Govia Thameslink Railway RD – 13b Govia Thameslink Railway (second submission) RD - 14 Hertfordshire County Council RD - 15 Institute for Public Policy Research RD - 16 Kent County Council RD - 17 London Councils RD - 18 London Travelwatch RD – 19a Mayor and TfL RD – 19b Mayor and TfL RD - 20 Mill Hill Neighbourhood Forum RD - 21 Network Rail RD – 22a Passenger Transport Executive Group (PTEG) RD – 22b Passenger Transport Executive Group (PTEG) – Annex RD - 23 London Borough of Redbridge RD - 24 Reigate, Redhill and District Rail Users Association RD - 25 RMT RD - 26 Sevenoaks Rail Travellers Association RD - 27 South London Partnership RD - 28 Southeastern RD - 29 Surrey County Council RD - 30 The Railway Consultancy RD - 31 Tonbridge Line Commuters RD - 32 Transport Focus RD - 33 West Midlands ITA RD – 34a West Sussex County Council RD – 34b West Sussex County Council Appendix RD - 1 Dear Mr Berry In responding to your consultation exercise at https://www.london.gov.uk/mayor-assembly/london- assembly/investigations/how-would-you-run-your-own-railway, I must firstly apologise for slightly missing the 1st July deadline, but nonetheless I hope that these views can still be taken into consideration by the Transport Committee. -
Pedestrian Navigation Aids, Spatial Knowledge and Walkability
UC Berkeley International Conference on GIScience Short Paper Proceedings Title Pedestrian Navigation Aids, Spatial Knowledge and Walkability Permalink https://escholarship.org/uc/item/4b58k9tp Journal International Conference on GIScience Short Paper Proceedings, 1(1) Authors Wang, Jia Worboys, Michael Publication Date 2016 DOI 10.21433/B3114b58k9tp Peer reviewed eScholarship.org Powered by the California Digital Library University of California GIScience 2016 Short Paper Proceedings Pedestrian Navigation Aids, Spatial Knowledge and Walkability Jia Wang, Michael Worboys Department of Mathematical Sciences, University of Greenwich, 30 Park Row, London SE10 9LS, UK Email: {J.Wang, M.Worboys}@greenwich.ac.uk Abstract This study attempts to demonstrate the impact of pedestrian navigation aids on spatial knowledge acquisition and its link to walkability in an urban environment. Spatial knowledge is important for pedestrian travel. Rich spatial knowledge contributes to a good mental image of the walking environment, which consequently increases travel confidence and potentially allows more active walking. While there are plenty of studies on walkability, little work has been done on how navigation aids influence walkability. Using a pilot wayfinding experiment, we examined the effect on users’ acquired spatial knowledge of two major pedestrian navigation aids used in London in comparison to direct experience of routes. 1. Introduction and Background Walkability has become a widely discussed topic in urban and transportation planning and gained public interest since 2005. A walkable city that provides an accessible walking environment encourages more pedestrian walking. This results in benefits to the economy, improved public health and reduced ground emissions. Existing walkability studies focus on the assessment of street pattern, land use diversity and housing density (Frank et al. -
Tfl Interchange Signs Standard
Transport for London Interchange signs standard Issue 5 MAYOR OF LONDON Transport for London 1 Interchange signs standard Contents 1 Introduction 3 Directional signs and wayfinding principles 1.1 Types of interchange sign 3.1 Directional signing at Interchanges 1.2 Core network symbols 3.2 Directional signing to networks 1.3 Totem signs 3.3 Incorporating service information 1.3 Horizontal format 3.4 Wayfinding sequence 1.4 Network identification within interchanges 3.5 Accessible routes 1.5 Pictograms 3.6 Line diagrams – Priciples 3.7 Line diagrams – Line representation 3.8 Line diagrams – Symbology 3.9 Platform finders Specific networks : 2 3.10 Platform confirmation signs National Rail 2.1 3.11 Platform station names London Underground 2.2 3.12 Way out signs Docklands Light Railway 2.3 3.13 Multiple exits London Overground 2.4 3.14 Linking with Legible London London Buses 2.5 3.15 Exit guides 2.6 London Tramlink 3.16 Exit guides – Decision points 2.7 London Coach Stations 3.17 Exit guides on other networks 2.8 London River Services 3.18 Signing to bus services 2.9 Taxis 3.19 Signing to bus services – Route changes 2.10 Cycles 3.20 Viewing distances 3.21 Maintaining clear sightlines 4 References and contacts Interchange signing standard Issue 5 1 Introduction Contents Good signing and information ensure our customers can understand Londons extensive public transport system and can make journeys without undue difficulty and frustruation. At interchanges there may be several networks, operators and line identities which if displayed together without consideration may cause confusion for customers. -
Travel in London, Report 3 I
Transport for London Transport for London for Transport Travel in London Report 3 Travel in London Report 3 MAYOR OF LONDON Transport for London ©Transport for London 2010 All rights reserved. Reproduction permitted for research, private study and internal circulation within an organisation. Extracts may be reproduced provided the source is acknowledged. Disclaimer This publication is intended to provide accurate information. However, TfL and the authors accept no liability or responsibility for any errors or omissions or for any damage or loss arising from use of the information provided. Overview .......................................................................................................... 1 1. Introduction ........................................................................................ 27 1.1 Travel in London report 3 ............................................................................ 27 1.2 The Mayor of London’s transport strategy .................................................. 27 1.3 The monitoring regime for the Mayor’s Transport Strategy ......................... 28 1.4 The MTS Strategic Outcome Indicators ....................................................... 28 1.5 Treatment of MTS Strategic Outcome Indicators in this report ................... 31 1.6 Relationship to other Transport for London (TfL) and Greater London Authority (GLA) Group publications ............................................................ 32 1.7 Contents of this report .............................................................................. -
Customer Charter February 2009
London Overground Customer Charter February 2009 MAYOR Transport OF LONDON for London LO DEC 08 CCharter DL FINAL.indd 1 7/1/09 15:13:15 Our commitment We aim to deliver the best possible service to London Overground customers by providing a safe, reliable, welcoming and value for money service at all times. Since we started in November 2007 we provided staff at all our stations during operating hours and accept Oyster pay as you go across the London Overground network. All our stations have had a deep clean and the safety and security on the network has improved. During 2009 and 2010 we will be replacing our existing fleet. The new trains will have increased capacity, air conditioning, on board audio and visual announcements and provide a much improved travelling environment. We will also be completely refurbishing all of our stations and making many track and signalling improvements. In 2010 we will be opening the newly extended line which runs between Dalston Junction in the north and New Cross, Crystal Palace and West Croydon in the south. By 2011 this line will be further extended from Dalston Junction to Highbury & Islington. In this Customer Charter, we set out to explain: • the minimum standards we expect to achieve • how we will compensate you if things go wrong • how we will tell you about our performance • how you can contact us with your suggestions and concerns 2 We will review this charter every two years in consultation with London TravelWatch, Transport for London and other relevant bodies. Copies of the charter are available -
Cycling in London Report
CYCLING IN LONDON A report by Jenny Jones Green Party Assembly Member January 2012 (This report sets out my individual views as an Assembly Member and not the agreed views of the full Assembly) Introduction Cycling is one of the healthiest and greenest ways to get around London. More and more people are choosing to travel by bike as an attractive alternative to the car or public transport. Since 2000 the number of cyclists on the capital’s major roads has more than doubledi. But Outer London residents only make around 166,600 cycling trips each weekday, while inner London residents make 214,600 tripsii. Figure 1: Map of Inner and Outer London boroughsiii The Mayor’s focus has been on two large scale schemes: the Central London cycle hire and the largely Inner London Cycle Superhighways. Unfortunately the cycling basics have too often been ignored. As a result there are significant problems across London that prevent or discourage people from cycling. This report describes these common issues, along with specific examples provided by individual cyclists, and sets out a number of recommendations to ensure that basic cycling requirements are met. “Over the past year I have visited every London borough to meet cyclists. These visits have provided an opportunity for cyclists to raise issues they felt were important and suggest ways they thought the situation could be improved. Using the feedback from cyclists I have outlined a set of basic recommendations. The bulk of London hasn’t even benefited from the launch of the London cycle hire or the Cycle Superhighways. -
Ilford to Barking Riverside Consultation Report
1 Appendix A Questionnaire 2 Letter to residents and businesses 7 Letter distribution area 9 Consultation leaflet 10 Email to people who use public transport 12 or who cycle in the area affected by our proposals Email to stakeholder organisations 13 List of stakeholder organisations we 15 contacted Press Release 20 2 PLEASE RETURN TO FREEPOST TFL CONSULTATIONS 1a. Thinking about our proposals as a whole, what effect do you think they will have on the way people choose to travel? A limited Many number more of extra I am unsure The Fewer people people people what effect proposals would choose would would the would have to travel in choose to choose proposals no effect this way travel in to travel might have this way in this way Walking Cycling Using public transport Using motor vehicles for personal journeys Using motor vehicles for business journeys It would help us if you could use the space below to explain your answers to the question above. If you are commenting on a particular neighbourhood or junction, please mention it to help us analyse the responses: 1b, We would like to know which sections/neighbourhoods your views relate to? Or are you commenting on the entire route? If you wish to comment on more than one section (but not the entire route) then you may find it easier to write to us at [email protected] or Freepost TfL Consultations A Bastable Avenue & Sutton Gardens B St Awdrys Road & Eldred Road C Wakering Road & Sunningdale Avenue D Mayes Brook Bridge 3 2.