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Annual Report and Statement of Accounts 2016/17 Contents About Transport for London (TfL) projects, using transport to unlock growth. We are working with partners Part of the Greater London Authority on major projects like Crossrail 2 and the family led by Mayor of London Sadiq Khan, Bakerloo line extension that will deliver we are the integrated transport authority the new homes and jobs London and 4 Message from the Mayor 64 Exploiting technology responsible for delivering the Mayor's aims the UK need. We are in the final phases for transport. of completing the Elizabeth line which, 8 Commissioner’s foreword 70 Remuneration Report We have a key role in shaping what life when it opens, will add 10 per cent to is like in London, helping to realise the London's rail capacity. Mayor's vision for a 'City for All Londoners'. Supporting the delivery of high-density, 12 Year at a glance 104 Statement of Accounts We are committed to creating a fairer, mixed-use developments that are greener, healthier and more prosperous planned around active and sustainable 14 Creating a city for all Londoners 282 Annual Governance Statement city. The Mayor's Transport Strategy sets travel will ensure that London's growth is a target for 80 per cent of all journeys to good growth. We also use our own land be made on foot, by cycle or using public to provide thousands of new affordable 16 Operational performance 290 Executive Committee transport by 2041. To make this a reality, we homes and our own supply chain prioritise health and the quality of people's creates tens of thousands of jobs and experience in everything we do. apprenticeships across the country. 20 Supporting the UK economy 292 Members of TfL (2016/17) We manage the city's 'red route' strategic We are committed to being an employer roads and, through collaboration with that is fully representative of the the London boroughs, can help shape the 24 Driving improvements in 294 Directors of Crossrail Ltd (2016/17) community we serve, where everyone character of all London's streets. These are safety and reliability can realise their potential. Our aim is to the places where Londoners travel, work, be a fully inclusive employer, valuing and shop and socialise. Making them places 296 Membership of TfL committees celebrating the diversity of our workforce for people to walk, cycle and spend time 32 Putting customers at the core and panels (2016/17) to improve services for all Londoners. will reduce car dependency and improve of our decision-making air quality, revitalise town centres, boost We are constantly working to improve 298 TfL Members’ meeting attendance businesses and connect communities. the city for everyone. This means 40 Enabling growth and (2016/17) We run most of London's public freezing fares so everyone can afford increasing capacity transport services, including the to use public transport, using data and London Underground, London Buses, technology to make services intuitive and the Docklands Light Railway, London easy to use, and doing all we can to make 48 Investing in our people Overground, TfL Rail, London Trams, streets and transport services accessible London River Services, London Dial-a- to all. We reinvest every penny of our Ride, Victoria Coach Station, Santander income to continually improve transport 56 Costing less and delivering more Cycles and the Emirates Air Line. The networks for the people that use them quality and accessibility of these services every day. is fundamental to Londoners' quality None of this would be possible without of life. By improving and expanding the support of boroughs, communities public transport, we can make people's and other partners who we work with to lives easier and increase the appeal of improve our services. We all need to pull sustainable travel over private car use. together to deliver the Mayor's Transport We are moving ahead with many of Strategy; by doing so we can create a London's most significant infrastructure better city as London grows. Transport for London Annual Report and Statement of Accounts 2016/17 3 Message from the Mayor From my first day as Mayor, I have been The changes we are making add up to a on a mission to create modern and whole new way of planning transport in affordable transport that works for every London that will not only result in travel Londoner. I am hugely proud of what we savings for customers, but could deliver have achieved so far, from cutting the cost a huge improvement in Londoners’ of commuting and making the network quality of life. TfL is now looking at more accessible, to setting out the most transport as being fundamental to many ambitious plans anywhere in the world to aspects of Londoners’ lives, beyond tackle life-threatening air pollution. simply getting from A to B – their health, access to key services, where they are In December, I set out a wide-reaching able to find work and where they decide programme in TfL’s Business Plan, to live. showing how I will invest record amounts to modernise transport infrastructure Through our influence over the streets and improve the quality of life of all where most travel happens, we can also Londoners. The plan sets out a range have a huge impact on the way London of improvements to meet the needs of looks and feels as a city. TfL has adopted London’s growing population – reducing the Healthy Streets Approach to planning dependence on private cars to make our streets, enabling a shift away from streets healthier, less congested and car use and making London a healthier, safer, and making public transport more fairer and more sustainable place. attractive and accessible. I am determined to help every Londoner With my Deputy Mayor for Transport, live an active life. TfL’s Business Plan Valerie Shawcross CBE, I am overseeing committed a record level of investment the largest ever overhaul of TfL and, in to walking and cycling. I am also ensuring the process, have found the savings to that TfL puts health at the heart of make sure transport is more affordable all of its decision-making. This means for Londoners. My TfL fares freeze will encouraging more people to use public save an average household £200 over transport, making cycling safer, tackling step-free stations to more than 100 over Underground is making significant four years, putting money back into the city’s toxic air crisis and planning a the next few years. improvements to its stations following people’s pockets and encouraging more future London where people do not have the recent London Travelwatch review Londoners on to public transport. to rely on cars to get around. I have taken action to open up the city into station staffing levels. TfL has also and boost its economy. After a hugely become the first European transport I am proud to have launched the Hopper Making the transport network more successful launch of the Night Tube, five provider to recognise hidden disabilities fare, offering customers two journeys accessible is a big part of creating a city lines are now running 24-hour services following the successful trial of badges within an hour for the price of one, and for all Londoners. Tottenham Court at weekends. asking other customers to ‘please offer bringing down the cost of travelling by bus Road and Victoria stations are now me a seat’. or tram. Around 300,000 Hopper journeys step free, and I have instigated the For Londoners to make the most of all are being made every weekday, with more biggest boost to step-free access on the the city has to offer without relying on Safety on our transport network is of than 55 million trips having taken place Underground in the network’s 153-year cars to get around, the transport network fundamental importance, and I join the since its introduction in September. history, bringing the total number of also needs to be welcoming. London Commissioner in committing both to 4 Message from the Mayor Transport for London Annual Report and Statement of Accounts 2016/17 5 Message from the Mayor Continued finding out what caused the tragic tram I have challenged TfL to meet ambitious derailment in Croydon and to taking targets to deliver my vision for an every action to prevent anything similar affordable, accessible and modern from happening again. I also commit to transport network. I am pleased with doing everything we can to support the progress but I want us to be even more families and friends of those affected ambitious in the time ahead to increase and the local community in which the opportunity for all Londoners. tram service plays such an integral part. While we continue to ensure that today’s public transport services are safe, accessible and attractive, it is, of course, essential that we plan for London’s future. London is growing rapidly, so steady and sustained Sadiq Khan investment is vital. That’s why I Mayor of London have been joined by politicians and businesses in making the compelling case for Crossrail 2 and starting consultation on the extension of the Bakerloo line. In October, I published plans for four new river crossings in east London, prioritising links that encourage the use of public transport, walking and cycling. I am conscious of the perception that London benefits from infrastructure investment at the expense of other regions of the country. My view on this is clear; investment is not a question of one region benefiting over others. Particularly post-Brexit, all regions must have steady and sustained investment to generate jobs, housing and economic growth.
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