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Acknowledgement: This document was developed by Galileo International, Training and Development. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at [email protected] ©2005 Galileo International. All Rights Reserved. Apollo, Galileo, the Globe device, Galileo 360o Learning, Best Buy Quote, Claim PNR, Custom Check, Focalpoint, Front Page News, Galileo 360 o Fares, GlobalWare, Inside Availability, Inside Link, Preview Plus, TravelScreen, Private Fares, PRO-files, Queue Manager, Scriptwriter Plus, Travel Directory, and Viewpoint are either registered trademarks or service marks of Galileo International in the United States and/or other countries. 8/05 GB AccesRail Quick Reference, August 2005 1 Contents AccesRail Products ....................................................................................................................3 AccesRail Facts ..........................................................................................................................4 AccesRail Rail Passes/Rules .....................................................................................................4 BritRail Pass ............................................................................................................................. 4 Eurail Pass (Available U.S./Canada only) ................................................................................. 5 Norway in a Nutshell Pass (Available U.S./Canada only) ......................................................... 7 Scanrail Pass (Available U.S./Canada only) ............................................................................. 9 Oresund Pass ......................................................................................................................... 10 Steps to Sell a Rail Pass in Apollo………………………………………………………………….11 AccesRail Point-to-Point Rail Service/Rules…….……………………………………………….14 BritRail .................................................................................................................................... 14 BritRail Airport Express .......................................................................................................... 14 Dutch/Belgian Rail .................................................................................................................. 15 Norwegian Rail ........................................................................................................................ 15 Swedish Rail ........................................................................................................................... 16 Skanetrafiken Rail .................................................................................................................. 17 Flam Railway .......................................................................................................................... 17 Steps to Sell Point-to-Point Rail Service…………………………………………………………..18 Additional Entries……………………………………………………………………………………...20 Support Information…………………………………………………………………………………..20 AccesRail Quick Reference, August 2005 2 AccesRail is an IATA member formed by a group of partner and participating railways. AccesRail provides all Apollo subscribers in North America the abililty to book real-time rail inventories like you do for airlines. You can use AccesRail services to book: • BritRail. • Dutch/Belgian Rail. • Norwegian Rail. • Swedish Rail. This Quick Reference includes the following information: • AccesRail products. • AccesRail facts. • Rail pass rules and steps to sell. • Point-to-point rail service rules and steps to sell. • Additional entries. • Support information. AccesRail Products AccesRail offers the following products: Rail passes: • BritRail • Eurail (available U.S./Canada only) • Norway in a Nutshell (available U.S./Canada only) • Scanrail (available U.S./Canada only) • Oresund Pass Point-to-point rail tickets: • BritRail • BritRail Airport Express Trains • Dutch/Belgian Rail • Norwegian Rail • Swedish Rail • Skanetrafiken Rail • Flam Railway AccesRail Quick Reference, August 2005 3 AccesRail Facts For Apollo Subscribers in United States, Canada, and Mexico U. S. Canada Mexico Carrier code 9B 9B 9B Ticketing code 450 450 169 Note: Must validate ticket on Hahn Air (HR). Commission See: S*AIR/9B See: S*AIR/9B See: S*AIR/9B Ticket reporting, ARC BSP BSP settlement Credit cards American Express, American Express, American Express, accepted MasterCard, UATP, Visa MasterCard, UATP, Visa MasterCard, Visa Group PNRs of Not accepted Not accepted Not accepted 10 or more Interline agreements Etihad, Finnair, Iberia, Etihad, Finnair, Iberia, Hahn Air, Etihad, for ticket validation Icelandair, Lufthansa, Icelandair, Lufthansa, Finnair, Iberia, Maersk Air, SAS Maersk Air, SAS Icelandair, Lufthansa, Maersk Air, SAS AccesRail Rail Passes/Rules BritRail Pass Train/flight numbers 6004, 6008, 6015, 6022, 6030, 6104, 6108, 6114, 6115, 6116, 6118, 6124, 6125, 6126, 6128, 6130, 6153, 6154, 6157, 6164, 6168 Class of service First, Second Special fares Children under 4: free, no guaranteed seat, no ticket required. Accompanied children age 4-15: first child free, additional child half fare. PTC *Cnn (nn =age). Unaccompanied children 4-15 PTC *Unn (nn = age). Youth age 16-25: 25% discount. PTC *YTHnn (nn =age) Senior age 60 and above: 15% discount in First class. PTC *SRCnn (nn =age) Ticketing Ticket each rail pass train separately. Validate on interline agreement airline. Passenger must exchange ticket for BritRail Pass at BritRail exchange point. Cancel, refund policy 15% refund penalty, 15% exchange penalty BritRail passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of the rail network during the validity of the pass, without restrictions. BritRail England Passes allow unlimited travel in England. AccesRail Quick Reference, August 2005 4 Types of BritRail pass: • BritRail Consecutive Pass • BritRail FlexiPass • BritRail London Plus Pass • Scottish Freedom Pass • BritRail England Consecutive Pass • BritRail England FlexiPass For train numbers, rail pass types, validity, and fare basis codes see: www.accesrail.com Eurail Pass (Available U.S./Canada only) Train/flight numbers 0001, 0002, 0030, 0040, 0050 Class of service First Special fares Children under 4: free, no guaranteed seat, no ticket required. Accompanied children 4-11: half fare. PTC *Cnn (nn =age) Youth under age 26 in Second class: 35% discount. PTC *YTHnn (nn =age) Senior age 60 and above: no discount Ticketing Issue ticket and report via ARC/BSP. Fax copy of agency issued ticket to AccesRail. AccesRail delivers travel documents to agency via courier. Minimum advance purchase period: 7 days before first travel date. Retain agent issued passenger receipt and flight coupon in case of refund. Cancel, refund policy 15% cancellation fee. Cannot process through ARC/BSP. Send original agency issued ticket and flight coupon with AccesRail ticket to AccesRail. Only completely unused tickets can be refunded. Eurail pass allows unlimited rail travel in 17 European countries: Austria (including Lichtenstein), Belgium, Denmark, Finland, France (including Monaco), Germany, Greece, Hungary, Italy, Luxemburg, the Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, including some major shipping lines. • Eurail passes are available to permanent residents of any country except those of Europe, the Russian Federation, Turkey, Morocco, Algeria or Tunisia. • Eurail passes are non-transferable. Presentation of passport or passport replacing travel document is compulsory upon request by railway staff. Eurail pass procedures: − Book the desired pass type in Apollo and complete the PNR. Status will be NN. − End and retrieve the PNR. − Segments appear with an OSI line advising you to fax a copy of tickets to AccesRail’s toll free fax number. − Issue the ticket. Enter pass type and validity in endorsement box. Endorse ticket as "not valid for travel". − Fax ticket to AccesRail's toll free fax number 1-877-625-4100. You must write exact delivery address, contact person and telephone number on the fax. − AccesRail will deliver travel documents to agency via courier. − AccesRail makes all payments through ARC/BSP. AccesRail Quick Reference, August 2005 5 Types of Eurail passes: • Eurail Pass Consecutive Book train / flight number 9B 0001. Select booking class for validity: • S 15 Days • T 21 Days • U 1 Month • V 2 Months • W 3 Months • Eurail Pass Flexi Note: Passenger can use travel days consecutively or non-consecutively. Book train / flight number 9B 0002. Select booking class for validity: • J 10 days in 2 months • O 15 days in 2 months • Eurail Selectpass – 3 countries / 4 countries / 5 countries • Unlimited rail travel in 3, 4 or 5 European countries. • Countries must be adjoining. • Traveler cannot change validity of his/her Eurail pass - neither number of travel days, nor countries, nor number of countries chosen. Book train/flight 9B 0030 for select 3 countries pass. Book train/flight 9B 0040 for select 4 countries pass. Book train/flight 9B 0050 for select 5 countries pass. Select booking class for validity: • E 5 days in 2 months • F 6 days in 2 months • H 8 days in 2 months • J 10 days in 2 months • O 15 days in 2 months Adjoining countries for Select Pass: • Passenger can choose countries out of 22 countries, which have to be connected by train or ship; this means that 2 countries must be linked by a direct train or shipping line (not
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