Sustainability Report 2019（2018.4 ～ 2019.3）
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Tokyo Gas Group Sustainability Report 2019（2018.4 ～ 2019.3） Contents Sustainability Report top page Constructing a Robust Energy Platform Editorial Policy Earthquake and Disaster Preparedness Working to Ensure Customer Safety Top Commitment Enhancing the Safety of Gas Appliances CSR Data Urban Development Environmental Data Enriching Daily Life Social Data Lifestyle Services Governance Data Decarbonization through Energy Supply Third-Party Independent Assurance Report Basic Policy Special Features Environmental Management Contributing to a Sustainable Society Climate Change Countermeasures with 50 Years of LNG Supply Technology Addressing Climate Change We Can Create an Inclusive Society If We All Offer a Helping Hand and Heart Reduction of CO2 Emissions at Customer Sites - Reduction of CO2 Emissions at Customer Sites Tokyo Gas Group’s CSR at a Glance - Expanding the Use of Highly Efficient Residential Gas Appliances and Systems Tokyo Gas Group’s CSR Management - Expanding the Use of Highly Efficient Industrial Perspective of CSR Management Gas Appliances and Systems LNG Value Chain and Key Initiatives Contributing to - Best Practices of Smart Networks Sustainable Development - Reducing the Transportation Carbon Footprint CSR Activities and Materiality - Energy Saving Life with Stakeholders CSR KPIs and Fiscal 2018 Outcomes Energy Savings and Reduction of CO2 Emissions Our Approach to CSR in Business Operations Stakeholder Engagement - Measures at the City Gas Production and Supply Stages - Best Practices at the Electric Power Business - District Heating and Cooling Services - Best Practices at Business Offices Strategic Initiatives - Best Practices to Reduce CO2 Emissions with Our Stakeholders Ensuring Stable Supply of Energy in Japan Promotion of a Circular Economy and Abroad Promotion of Biodiversity Conservation Stable Procurement of LNG Production of City Gas Supply of City Gas Development of the Electric Power Business Overseas Business Contents Fundamental Initiatives Corporate Governance Corporate Governance Creating a Lively Organization Management Structure Basic Policy Audit Structure Employment Outlook Internal Control Personnel Programs and Appraisal System Risk Management Personnel and Career Development Action on Diversity Engaging in Occupational Safety and Health Disclosure of Incidents that Affected Our Stakeholders Communicating with Employees GRI/Global Compact/ISO 26000 Content Index Sound Stakeholder Relationships Glossary Efforts to Enhance Customer Satisfaction Major Awards and Recognitions Dialogue with Shareholders and Investors Major ESG Ratings Contribution to Local Communities Questionnaire Results and Highlights of Feedback Initiatives for the Tokyo 2020 Games Site Map Respect for Human Rights Achieving Our Public Mission as an Energy Company Information Security Management Proactive Information Disclosure to Customers Supply Chain Management Technical Development Basic Policy Realizing a Decarbonized Society Stable Supply of Energy Earthquake and Disaster Preparedness Comfortable and Secure Living Challenge for the Future Society Promotion of Compliance Basic Policy Thorough Implementation of Compliance Language About Us Emergencies Procedures Investors Sustainability R&D Safety TOKYO GAS TOP > Sustainability Report Keyword Search Special Feature 1 Contributing to a Sustainable Society with 50 Years of LNG Supply Technology Special Feature 2 We Can Create an Inclusive Society If We All Offer a Helping Hand and Heart Perspective of CSR Management LNG Value Chain and Key Initiatives Contributing to Sustainable Development CSR Activities and Materiality CSR KPIs and Fiscal 2018 Outcomes Our Approach to CSR Stakeholder Engagement Strategic Initiatives Ensuring Stable Constructing a Decarbonization Supply of Energy in Robust Energy through Energy Japan and Abroad Platform Supply Fundamental Initiatives Creating a Lively Sound Stakeholder Achieving Our Organization Relationships Public Mission as an Energy Company Technical Promotion of Corporate Development Compliance Governance Disclosure of Incidents that Major ESG Ratings Editorial Policy Affected Our Stakeholders GRI/Global Compact/ Glossary ISO 26000 Content Index Questionnaire Results and Major Awards and Recognitions Highlights of Feedback Contact Us Site Map Click here Recent CSR News Headlines Complete CSR News Headlines List 10/31/2019 Honorably received the highest rating in the Development Bank of Japanʼs Environmentally Rated Loan Program. 10/31/2019 We have updated our Sustainability site. 12/13/2018 CSR Report 2018 (PDF) has been published. 11/16/2018 We have updated our Sustainability site. Related Sites Integrated Report Tokyo Gas in Numbers Questionnaire Results and Highlights of Feedback Contact Us Site Map Terms of Use Editorial Policy The Tokyo Gas Group believes that the foundation of its CSR activities lies in achieving its public mission and fulfilling its social responsibilities by conducting daily business activities in accordance with its Management Philosophy and Corporate Action Philosophy. To pursue its CSR activities, the Group has determined its basic policy on CSR, CSR activities, materiality and goals (CSR KPIs). In addition to providing an overview of the Groupʼs CSR management, this report describes in detail its major CSR activities during fiscal 2018, organized based on the materiality. Production of this report was led by the Editorial Working Group, whose members were selected from each of the companyʼs divisions and departments. They carefully checked all the information to be published, confirmed the progress of the PDCA cycle in each area of activity, and coordinated all content with the related departments. Editorial Working Group Gas Resources & Energy Production Div., Pipeline Network Div., Residential Sales and Service Div., Energy Solution Div., Regional Development Div., Power Business Div., Global Business Div., Digital Innovation Div., Corporate Planning Dept., Financial Management Dept., Personnel Dept., Purchasing Dept., General Administration Dept., Compliance Dept., Internal Audit Dept., Audit & Supervisory Board Memberʼs Office Secretariat: Sustainability Department Report Outline System of Information Disclosure *1 Only in Japanese Period This report contains material primarily from fiscal 2018 (April 1, 2018 to March 31, 2019), with some additional information from other fiscal years. Scope Tokyo Gas Co., Ltd. and its subsidiaries. Tokyo Gas LIFEVAL and partner companies are also included in some sections. Environmental performance data for fiscal 2018 are for Tokyo Gas and its 44 consolidated subsidiaries in Japan. Date of Publication October 2019 (The previous report was published in November 2018. The next report is scheduled for October 2020.) Referenced Guidelines ▶ GRI “Sustainability Reporting Standards 2016/2018” Japanese Standards Association “ISO 26000: 2010” Ministry of the Environment of Japan “Environmental Reporting Guidelines 2018 Version” The environmental and social performance indicators provided in this report have been third-party assured by KPMG AZSA Sustainability Co., Ltd. (a member of the KPMG Japan group) to enhance the credibility of the data. References Membership in Industry Associations and Advocacy Organizations KEIDANREN (Japan Business Federation) (Tokyo Gas Senior Corporate Advisor Tsuyoshi Okamoto serves as vice chair) Japan Gas Association (Tokyo Gas Chairman of the Board, Michiaki Hirose serves as chairperson) Tokyo Chamber of Commerce and Industry (Tokyo Gas Chairman of the Board, Michiaki Hirose serves as a special advisor) Japan Association of Corporate Executives Note: As of August 31, 2019 Publication History FY1994–FY2004 ”Environmental Report” issued Expanded coverage to include CSR, and issued as the ”Tokyo Gas CSR Report” FY2005–FY2009 (website and booklet) Expanded the scope of the report to include subsidiaries and affiliates (issued From FY2009 only on the website) FY2010–FY2014 ”Tokyo Gas CSR and Corporate Profile” issued (booklet) ”Tokyo Gas Group CSR Report” issued on the website (full report) and as a From FY2015 booklet (digest edition) In principle, the website is updated upon publication of the report during the From FY2017 first half of the fiscal year and with additional information as needed. Disclosing all relevant material via the website by suspension of the printed From FY2019 booklet publication. We changed the report title from ”CSR Report” to ”Sustainability Report”. Aspiration behind Getting the Blue Sky Back in Tokyo As an energy company, we bear the responsibility to realize a sustainable society and pass on this beautiful planet to future generations. Fifty years have passed since Tokyo Gas introduced LNG (liquefied natural gas) to Japan, overcoming numerous obstacles in the process. Before that, we had produced gas from coal and oil, and by shifting to natural gas, a clean source of energy with high calorific value, we significantly reduced emissions of hazardous substances. Despite the rapidly growing demand for energy, we were able to maintain a stable supply of gas with minimum capital investment by enhancing our supply capacity through technological innovation. In those earlier days, company management aspired that “Getting the blue sky back in Tokyo” and demonstrated foresight through decisions that energized the opening of a new era. Today, natural gas is one of the core energy sources that sustains the Japanese society and economy. Achieving the Medium-term Management Plan with an Entrepreneurial Spirit from Our Founding Days As the entire