Tokyo Gas Group CSR Report 2018（2017.4 ～ 2018.3） Contents CSR Report top page Contribution to the Environment Editorial Policy Basic Policy Targets and Performance Top Commitment Environmental Management Special Feature Climate Change Countermeasures The Tokyo Gas Group’s Contribution to the SDGs Addressing Climate Change As a Total Energy Group Providing the Backbone for a Sustainable Society - Addressing Climate Change The Tokyo Gas Group Value Chain Reduction of CO2 Emissions at Customer Sites - Reduction of CO2 Emissions at Customer Sites Benefits of LNG (Liquefied Natural Gas) - Advancing and Expanding Natural Gas Use with The Tokyo Gas Group’s LNG Value Chain and Highly Efficient Residential Gas Appliances and Systems Key Initiatives Contributing to Sustainable Development - Advancing and Expanding Natural Gas Use with Highly Efficient Commercial Gas Appliances and Systems Corporate Governance - Promoting Smart Networks Corporate Governance - Reducing the Transportation Carbon Footprint Management Structure - Proposing Exemplary Energy-Saving Lifestyles Audit Structure for Customers Internal Control Risk Management Energy Savings and Reduction of CO2 Emissions in Business Operations - Measures at the City Gas Production and Supply Stages CSR at the Tokyo Gas Group - Measures in the Electric Power Business Overview of CSR Management - District Heating and Cooling Services The Tokyo Gas Group’s Key CSR Activities - Measures at Business Offices and Materiality - Other Efforts to Reduce CO2 Emissions Working Toward Better CSR Practice Stakeholder Engagement Promotion of Resource Recycling Enhancement of Energy Security Promotion of Biodiversity Conservation Basic Policy Promotion of Environmental Technologies Development Targets and Performance Procurement of LNG Overseas Business Production of City Gas Development of the Electric Power Business Supplying City Gas Earthquake and Disaster Preparedness Working to Ensure Customer Safety Enhancing the Safety of Gas Appliances Efforts to Enhance Customer Satisfaction Lifestyle Services Contents Contribution to Local Communities Disclosure of Incidents that Affected Our Stakeholders GRI/Global Compact/ISO 26000 Content Index Basic Policy Glossary Targets and Performance Major Awards and Recognitions Social Action Programs through Our Main Line of Business Major ESG Ratings Working with the International Community Questionnaire Results and Highlights of Feedback Urban Development Site Map Respect for Human Rights Basic Policy Targets and Performance Initiatives on Respecting Human Rights Promotion of Compliance Basic Policy Targets and Performance Thorough Implementation of Compliance Information Security Management Enhancement of People-Centered Management Base Basic Policy Targets and Performance Employment Outlook Personnel Programs and Appraisal System Personnel and Career Development Action on Diversity Engaging in Occupational Safety and Health Supply Chain Management Basic Policy CSR Efforts throughout the Supply Chain Communication with Our Suppliers (Supplier Survey) CSR Data Environmental Data Social Data Governance Data Third-Party Independent Assurance Report About Us Emergencies Procedures Investors Sustainability R&D Safety TOKYO GAS TOP > CSR Report Recent CSR News Headlines Complete CSR News Headlines List 11/16/2018 We have updated our Sustainability site. 06/29/2018 CSR information has been updated. 06/08/2018 CSR information has been updated. 01/18/2018 The Survey Indexes page has been released. The Tokyo Gas Group CSR at the Tokyo Gas Corporate Governance Value Chain Group Enhancement of Energy Contribution to the Contribution to Local Security Environment Communities Respect for Human Promotion of Compliance Enhancement of People- Rights Centered Management Base Supply Chain Management Disclosure of Incidents that GRI/Global Compact/ Editorial Policy Affected Our Stakeholders ISO 26000 Content Index Glossary Major Awards and Recognitions Major ESG Ratings Questionnaire Results and CSR Report (Japanese) Site Map Highlights of Feedback Related Sites Investor Relations Technical Development Tokyo Gas Engineering Solutions Contact Us Site Map Terms of Use Editorial Policy The Tokyo Gas Group believes that the foundation of its CSR activities lies in achieving its public mission and fulfilling its social responsibilities by conducting daily business activities in accordance with its Management Philosophy and Corporate Action Philosophy. To pursue its CSR activities, the Group has determined its key CSR activities, priority issues (materiality) and goals (CSR KPIs). In addition to providing an overview of the Groupʼs CSR management, this report describes in detail its major CSR activities during fiscal 2017, organized under six key CSR activities. In the production of this 2018 edition, we have also paid special attention to the following: 1．In view of the Sustainable Development Goals (SDGs)* adopted by the United Nations, we have included a feature on the Groupʼs approach to the SDGs and related initiatives. 2．For institutional investors and other experts requiring more detailed information, we have supplemented the description of our CSR activities with a searchable data section. * A global framework for attaining sustainable growth that consists of 17 goals and 169 targets addressing issues such as poverty and starvation, energy, climate change and social peace. The SDGs were adopted at the UN Sustainable Development Summit at the UN Headquarters in New York in September 2015. Production of this report was led by the Editorial Working Group, whose members were selected from each of the companyʼs divisions and departments. They carefully checked all the information to be published, confirmed the progress of the PDCA cycle in each area of activity, and coordinated all content with the related departments. Editorial Working Group Gas Resources & Energy Production Div., Pipeline Network Div., Residential Sales and Service Div., Energy Solution Div., Regional Development Div., Power Business Div., Global Business Div., Digital Innovation Div., Corporate Planning Dept., Financial Management Dept., Personnel Dept., Purchasing Dept., General Administration Dept., Environmental Affairs Dept., Compliance Dept., Internal Audit Dept., Audit & Supervisory Board Memberʼs Office Secretariat CSR Section, Corporate Communications Dept. Report Outline Overview of CSR Disclosure Period This report contains material primarily from fiscal 2017 (April 1, 2017 to March 31, 2018), with some additional information from other fiscal years. Scope Tokyo Gas Co., Ltd. and its subsidiaries. Tokyo Gas LIFEVAL and partner companies are also included in some sections. Environmental performance data for fiscal 2017 are for Tokyo Gas and its 46 consolidated subsidiaries in Japan. Date of Publication November 2018 (The previous report was published in November 2017. The next report is scheduled for November 2019.) Referenced Guidelines ▶ GRI “Sustainability Reporting Standards 2016” Ministry of the Environment of Japan “Environmental Reporting Guidelines (2012 Version)” Japanese Standards Association “ISO 26000: 2010” The environmental performance indicators, environmental accounting indicators, and social performance indicators provided in this report have been third-party assured by KPMG AZSA Sustainability Co., Ltd. (a member of the KPMG Japan group) to enhance the credibility of the data. References Membership in Industry Associations and Advocacy Organizations KEIDANREN (Japan Business Federation) (Tokyo Gas Senior Corporate Advisor Tsuyoshi Okamoto serves as vice chair) Japan Gas Association (Tokyo Gas Chairman of the Board, Michiaki Hirose serves as chairperson) Tokyo Chamber of Commerce and Industry (Tokyo Gas Chairman of the Board, Michiaki Hirose serves as a special advisor) Japan Association of Corporate Executives (as of August 31, 2018) Publication History FY1994–FY2004 “Environmental Report” issued Expanded coverage to include CSR, and issued as the “Tokyo Gas CSR Report” FY2005–FY2009 (website and booklet) Expanded the scope of the report to include subsidiaries and affiliates (issued From FY2009 only on the website) FY2010–FY2014 “Tokyo Gas CSR and Corporate Profile” issued (booklet) “Tokyo Gas Group CSR Report” issued on the website (full report) and as a From FY2015 booklet (digest edition) In principle, the website is updated upon publication of the report during the From FY2017 first half of the fiscal year and with additional information as needed. We will develop our business to a higher level and contribute to the creation of a sustainable society as a driving force in communities and daily life. The business environment surrounding the Tokyo Gas Group is changing dramatically, including the deregulations in energy markets, a decline in the number of households, progress in reducing carbon footprints and saving energy, and digitalization. Committed to advancing Group management, we accurately respond to those changes while also continuing to expand the foundation for the future, based on our brand values of “Safety, Security, and Reliability,” so that the Group can progress rapidly in the 2020s. Pursuing “GPS × G” to Become a Total Energy Group that Remains the Customerʼs Choice For over 130 years since the Tokyo Gas Group was established in 1885, we have been contributing to society by providing a stable supply of city gas to support the economic development of the Tokyo metropolitan area and enrich daily life. It has consistently sought to enhance its corporate value as an “energy frontier