A C A T A L Y S T W O R K I N G P A P E R Citizen-consumers New Labour’s marketplace democracy Catherine Needham Published in April 2003 by The Catalyst Forum 150 The Broadway London SW19 1RX Telephone 020 7733 2111 email
[email protected] www.catalystforum.org.uk ISBN 1 904508 05 7 Distributed by Central Books 99 Wallis Road, London E9 5LN Telephone 020 8986 4854 The views in this pamphlet are those of the individual author and not necessarily those of the Catalyst Forum or its members. 2 Contents Executive summary 5 1 Introduction 7 2 New Labour and citizenship 9 3 Treating citizens as consumers 11 4 The consumerisation of citizenship 16 Communication 17 Consultation 19 Service delivery 21 5 Why are citizens being treated as consumers? 27 6 The costs of consumerism 29 Consumerism doesn’t work 29 Consumerism can’t work 32 7 Alternatives to consumerism 35 8 Conclusion 40 Notes 42 About Catalyst 48 3 Catherine Needham is currently completing a D.Phil at Nuffield College, Oxford, on the government-citizen relationship under New Labour. She also teaches British and comparative politics at Oxford University lectures at the Hansard Society, and is a Research Associate with Catalyst. Acknowledgements Many thanks to Martin McIvor, Sally Tomlinson, Ben Jackson, Richard Douglas and the Catalyst Research Associates for their assistance and support, and to Clare Ettinghausen and Ilan Jacobs for comments on the draft. I would also like to thank my D.Phil supervisors Gillian Peele and David Miller, and the Economic and Social Research Council for financial assistance.