VOLUME 7 ISSUE 8 SEPTEMBER 2016
BUSINESS MANAGERS…UNDERVALUED FIND OUT MORE ON PAGE 20 Does flooded vehicle move go far enough?
ews this week that the govern- “The NZ Transport Agency has “Properly repaired water-damaged ment is tightening down on the investigated cases where the level or vehicles are safe. However, more strin- Nsale of flood-damaged vehicles extent of flooding has been deliberately gent requirements will further increase — both imported and local — has been masked, exposing the driver, their pas- vehicle and road safety.” strongly welcomed from across the sengers and other road users to unac- New Zealand transport agency trade. ceptable risk,” Foss says. group manager access and use, Celia But for some, the move does not go He says that this new requirement Patrick, says that if repaired properly, far enough. flooded vehicles can be safe. Associate transport minister Craig “When water-damaged vehicles Foss announced the new rule requir- are repaired properly, they are safe, ing that all electronic and pyrotech- and we had confidence in appointed nic safety components – includ- repair certifiers to safely implement ing airbags, sensors, pre-tensioner the previous requirements,” Patrick seatbelts and wiring – must be fully says. replaced on imported and domestic “However, determining the extent water-damaged vehicles. Craig Foss Celia Patrick David Vinsen of water damage has become difficult Foss says the more stringent to achieve with certainty when vehi- requirements for water-damaged removes any questions about the level cles have been groomed prior to being vehicles will provide additional safety of water damage to a car, and whether presented to repair certifiers. assurances for vehicle owners and all its important safety components have “Not replacing water-damaged road users. suffered. safety components creates significant road safety risks.” INSIDE Provision has been made for im- A new association for IT 3 ported water-damaged vehicles Imports want in on AoG 4 purchased on or before September to What is Cartopia? 6 be able to be certified under previous A sound solution 11 6 11 requirements, provided they are border Continued on page 10
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2 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK
AutoTalk Magazine and Automotive tech autotalk.co.nz are published by Auto Media Group 8/152 Quay Street, Limited. P.O. Box 10 50 10, Auckland City, 1030. trade bands together Ph. 09 309 2444. MANAGING EDITOR Richard Edwards group of businesses are ignoring this and col- connectivity across software 021 556 655 focussed on automo- laborating as we see a bigger platforms, creating standard [email protected] Ative industry technol- picture. Working together to vehicle classifications and ogy and software solutions is standardise our technology, improving the consistency PUBLISHER banding together to work on the entire industry can enjoy of data. Vern Whitehead behalf of the trade. reduced costs, better access It will also work to repre- 021 831 153 The newly established to data, and other real sent the trade on legis- [email protected] National Auto Industry Tech- business benefits.” lative issues, especially nology Association (NAITA) Greenfield says those involving transac- CHIEF REPORTER has been formed by repre- the rapid growth of tional data at the point Robert Barry sentatives from TSI Group, technology use in of sale. Liaising with 022 0180 998 AutoPlay and Limelight dealerships spurred government and other [email protected] Software. the need for such an David Boshier bodies on appropriate TSI Group general man- organisation. access and how this can be ager Darryn Crothall, Auto- “Other associations within achieved and managed. JOURNALIST Play general manager David the industry have done, and It intends to liaise with Nerine Zoio Boshier and Limelight Soft- continue to do an outstand- government agencies to 021 240 2402 [email protected] ware general manager ing job for their respective understand the needs of Mark Greenfield are the members and the seg- the industry, especially the founding group. ments they represent”, uses of transactional data SALES MANAGER The three founding says Greenfield. “With the at point of sale for best ac- Dale Stevenson members of NAITA rapidly increasing use of cess and efficiency without 021 446 214 are technology technology and data compromising data secu- [email protected] providers within Darryn Crothall a need has arisen for rity. Building an independ- the motor industry with cli- someone to provide total ent point of data collection OPERATIONS ents collectively representing industry representation from and aggregation for use by MANAGER more than 1000 dealerships a technology and data per- the industry with the aim of Deborah Baxter across new and used, plus spective across all business enhancing the benefits of 027 530 5016 more than 2500 aftermarket types.” purchasing within the indus- [email protected] clients. “As technology com- try dealer networks. Initially membership will panies directly serving Among NAITA’s first IDENTICAR be available to the respec- the industry we are on calls to action will be MANAGER tive networks of AutoPlay, the front line of this need applying to the NZ John Stephens TSI Group and Motorcen- every day, and feedback Transport Agency for 027 530 5023 tral, plus corporate suppli- from our clients is that special authorisation [email protected] ers within the industry. It is they want representa- to access the Motor intended that all technology tion – for the benefit Mark Greenfield Vehicle Register as a Auto Media Group Limited makes every endeavour to ensure information suppliers to the industry will of all - between them, representative body. contained in this publication is accurate, eventually become mem- the public, the government This has come about however we are not liable for any losses or issues resulting from its use. bers. and other bodies”. from the proposed changes Annual subscription: “The three of us all have Initial aims include advis- to Class Authorisation for $84 + gst ($96.60) some cross-over where we ing and assisting members access to the MVR, which is Printed by: Alpine Printers. are in competition with each and the broader industry planned to come into effect other”, says Crothall, “But we with standardisation and in October this year.
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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 3 NEWSTALK
Commission issues draft guidelines in Sportzone wake
epercussions from the guidelines,” says Commerce our approach to enforce- cates a transaction-specific Commerce Commis- commissioner Anna Rawl- ment, so we are pleased to approach to the setting of Rsion case against Motor ings. “These guidelines aim be able to issue the draft fees.” Trade Finance and Sportzone to clarify how lenders should guidelines for consultation “It is not permissible to Motorcycles continue to flow approach the task of setting today. We look forward to take all operating costs (or onto the industry. credit fees. They also provide hearing feedback on the virtually all) and allocate This week the commis- them to one fee or the oth- sion released updated draft er. The consequence of this guidelines for lenders when is that any costs incurred by setting credit fees. a credit provider will not be The Commission’s previous referable to particular credit fees guidelines were published transactions and will there- in 2010 and remained in draft guidance on the limitations draft,” said Commissioner, fore have to be recovered in pending the outcome of its that apply to the fees lenders Anna Rawlings. the interest rate”. long-running case. may charge.” The guidelines are clari- The guidelines can be “Now the final judgment in “We recognise it has been fied based on the Supreme found at http://comcom. the MTF/Sportzone case has some time since our 2010 Court decision in the case govt.nz/consumer-credit/ been issued the Commission draft guidelines and that which had the view that the guidelines-post/guidelines- is able to consult with the lenders are keen to under- Credit Contracts and Con- for-credit-fees/ Consultation credit community on fees stand their obligations and sumer Finance Act: “indi- is open until October 24. Import trade wants in on government EV tender
he used import trade technological advances as The Procurement initiative vehicles in that model,” he is showing an interest they come onto the mar- is part of the government- says. Tin being part of the ket,” Joyce says. industry programme to ac- Autohub Europe man- All of Government Procure- “Following a fea- celerate the uptake ager Joe Barnett has also ment process - which is now sibility study, New of electric vehicles discussed the issue with undergoing changes to make Zealand Government in New Zealand to MBIE. it easier for government and Procurement is inviting reach 64,000 vehi- “MBIE and I met some corporate fleets to get a deal providers of electric cles by 2021. months ago, when their on Electric vehicles. vehicles to be con- Imported Motor planning was in it’s infancy, The government moved sidered for the AoG Vehicle Industry they are interested, but need last month to fix there being vehicles panel, in order David Vinsen Association chief input from businesses to only one plug-in vehicle on to increase the num- executive officer understand what is required its All-of-Government (AoG) ber of electric vehicle David Vinsen says from them,” Barnett explains. Vehicles procurement list. options available to the trade would like Barnett believes supply- Economic development public sector agen- to be involved and ing fleets with used EVs is minister Steven Joyce and cies,” he explains. the organisations viable. transport minister Simon “New Zealand Gov- involved are making “Yes viable, Japan and
Bridges announced the ernment Procurement Joe Barnett the right noises. UK are both likely sources, Government will seek to will also collaborate Vinsen says they however both countries are include additional electric with the private sector and have already met with MBIE short of used stock of EV’s, vehicle providers in the co-ordinate fleet purchases and EECA over the cost suitable for corporate and contract. to stimulate demand for of life modelling used for government contract,” he “Electric vehicles are a electric vehicles and attract vehicles. says. “I think the UK is one I growing industry and New more electric vehicle manu- “There is an openness can work with to provide a Zealand should benefit from facturers into New Zealand.” from MBIE to include used constant source.”
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What is Cartopia?
urners Group’s Carto- pia website launched Tlast month - offering another sales channel for the increasingly retail-focused company. The company says the ‘online store’ was created to take advantage of the grow- ing popularity of online- only car purchases and will leverage Turners Group’s existing infrastructure, processes, and capabil- ity and deliver a “premium e-commerce experience for customers.” ing convenient and hassle seven-day right of return. on Turner’s stock at pre- Chief executive, Todd free ways to purchase goods, “We are really going to sent but we expect to have Hunter, says people are including vehicles, online,” change the whole ‘used car Cartopia-exclusive stock in looking for more convenient Hunter says. “Cartopia will buying experience’ with the the future,” Rooke says. ways to buy goods online. deliver a premium customer launch of this business.” Stock includes ex-lease “The dynamics of the experience, backed by the But what is Cartopia? and import vehicles. marketplace are changing, trusted Turners brand, very We talked to the head of Cars are not test-driven and consumers are demand- attractive pricing and a Cartopia Jeremy Rooke to by buyers. Instead follow- find out. ing purchase, there is a free Rooke says the site fol- right-of-return. lows on from other ‘disrup- “We offer a ‘test own’ tive’ car retailing websites whereby a buyer has the overseas such as Carvana. right to return the vehicle com Vroom.com and Beepi. for a full refund of the pur- com. chase price within seven- He explains there is a, days of delivery,” Rooke ”growing popularity of online- says. “We believe this gives only car purchases in NZ - this buyers a better opportunity is a trend we have observed to assess whether the vehi- over a number of years.” cle will meet their needs.” “The intention of Carto- Delivery is currently free in pia is to deliver the smarter Auckland - where Cartopia way to buy a car - a pre- is based - and at fixed prices mium online experience, outside the city. Rooke says supported by a premium the brand will spread to oth- offline experience, that er centres, but it is unclear if together form a convenient, the free freight will follow. low-risk, low-hassle option “We will extend to other for buyers.” centres,” Rooke says. “Un- Vehicles are fixed price, decided at present how we with no haggling. Finance would promote entry into any and payments are processed new markets, but free delivery online, and vehicles are de- is definitely a possibility.” livered directly. He told AutoTalk it is too The stock is from Turners’ early to predict volumes. pool - and does not include “At this stage we are stock sitting on the yards of focused on creating aware- recently purchased Buy Right ness for the brand, tuning Cars. our offering and getting it to “(It’s) more of a window market.”
6 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK
Results season: Bumper profits from automotive trade
ugust marks the second of two January, and plans are under way to Retail boosts AHG results major ‘results seasons’ for listed develop the remainder of the site for a Acompanies, and results released pre-delivery workshop for the dealer- in this round show business is good in ship. Work continues to reach agree- the automotive trade. ment on a leased development for a While it is Australian-headquartered, Here is our round-up: further service centre in Takanini. Continued on page 8
Record profits for Colonial
Colonial Motor Company, New Zealand’s only listed dealer group, announced a record profit The New Zealand Automotive Industry’s software provider of choice for the year to the end of June. The company earned $19.2 million, up 18% on last year’s result of $16.3 million, and up 5% on the 2016 result including various non-trading adjust- ments was $22.6 million. 35 Years In its result the company 3,000 Clients noted the strong performance of 10,000 Users can’t be wrong! its main vehicle brands – includ- Automotive & Industry IT ing the Ford Ranger’s record set- ting sales, and Mazda becoming the second most popular new ADP Autoline: The world’s most popular Dealer and Distributor passenger vehicle brand. Management System from the world’s largest provider. Trucks also made positive AUTOMOTIVE MANAGEMENT IT returns. “Sales and profitability of heavy trucks were strong and NZ’s most installed and fastest growing Dealer and Fleet Management forward orders remain good System with over 400 installations. despite the market being slightly DEALER MANAGEMENT IT down. “ The first half of the financial year was most positive. NZ’s acclaimed Workshop Management System runs 50% of “As reported in February, prof- independent motor industry service and repair businesses. itability in the first three months AUTOMOTIVE SERVICE IT of the financial year (July to Sep- tember 2015) tracked closely to the preceding year. There was a TSI Group’s own computer hosting and cloud services division, and NZ’s distinct lift in the second quarter largest automotive industry specialist IT services company. which continued throughout the TOTAL BUSINESS IT rest of the year delivering the record annual result.” proudly exports Kiwi know-how and expertise to the world with clients in 24 countries. During the year it purchased a site at Te Rapa, Hamilton which will soon be developed as a parts and service centre for Southpac Trucks. South Auckland Motors’ opened a new airport service Contact: Paul Wilkinson [email protected] 09 5832482 0274475513 centre for Ford and Mazda in
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 7 NEWSTALK
Results season: Bumper profits from automotive trade Continued from page 7 testament to AHG’s strong charge, underlying earnings The bank’s impairment AHG is a significant player operating model and growth were up 3.5% to $82 million. expense rose to $13.5 million in the NZ trade — operating strategy,” Howson said in the Trade Me Motors had in the 2016 year from $12.1 John Andrew and North results. a strong year, revenue up million in 2015, largely due to Harbour Ford and Mazda He says profits were 11.2%, with dealers behind the increase in motor vehicle operations, Davie Motors boosted by the introduction that – revenue from the and personal loans and an Holden, Manukau Nissan and of the ‘easyauto123’ fixed- trade up 26% – reportedly increase in the number of West Auckland Nissan. price warehouse model in due to a “strengthened sales auto loan write-offs. During August, AHG an- West Australia, which will be effort and demand for motor The company remains nounced a 2.2% increase in rolled out to the rest of the vehicle date via MotorWeb. on the hunt for targets to net profits to A$90.1 million, country over the next year. The division also added accelerate its expansion. It on revenue of A$5.63 billion. The company is set to the ability to list cars via an made an unsuccessful bid for Outgoing managing raise a further A$20 million iOS app in April, and in July Motor Trade Finance and was director Bronte Howson says with a share purchase plan to launched a news and reviews mooted as a potential bidder they are very pleased with allow eligible Australian and section. for Australia & New Zea- the result. New Zealand shareholders to Trade Me chairman David land Banking Group’s UDC “We are pleased with the buy up to A$15,000 worth of Kirk says the result is pleas- Finance business. support shown from both new shares in AHG each. ing, and consistent with existing shareholders and guidance provided over the Hellaby focuses on new investors.” Trade Me dealer revenue up past year. automotive Its automotive retail divi- a quarter “The result is in line with Hellaby Holdings – the sion was its strongest, with our expectations. Our invest- one with investments in revenue up 10.6% and profits ment phase is reaching com- automotive and transport up 11.3% to A$135.7 million. Trade Me reported full- pletion and the business is servicing and parts busi- “The automotive result is year profits of $74.9 million building momentum, demon- nesses rather than sausages very pleasing considering the – down slightly on the year strated by the return to profit – posted a 30% fall in profits challenges of the Western before. growth overall and ongoing as restructuring to exit non- Australian market and is a Excluding a one off revenue growth in our Gen- core businesses and focus eral Items marketplace.” on automotive and resource units under new chief execu- Heartland reports $54.2 tive Alan Clarke continues. million profit “FY 2016 was a difficult year and not one we expect to be repeated,” Clarke says Heartland Bank — the in the company’s results parent company of vehicle release. “We do expect to see financier MARAC — posted a a stronger performance in full year profit of $54.2 mil- FY 2017 as our new strategic lion, up 12% for the year to plan takes effect and we focus the end of June. on building scale and market The bank’s ‘households’ share in our automotive and division lifted net operat- resource services groups.” ing income 12% to $86.1 Net profit dropped to million as auto lending $19.6 million, or 20.4c per grew 9.5%, personal loans share, in the 12 months including those through the ended June 30, from $28.4 Harmoney platform jumped million, or 28.6c per share, a 55%, and reverse mortgages year earlier. Revenue rose 2% increased 8.2% in New Zea- to $795.5 million. land and 10% in Australia. Clarke said there were The unit’s loan book was growth opportunities for $1.69 billion as at June 30. Hellaby’s automotive group Business banking in- in the Australasian auto- creased net operating electrical sector and will income 5.4% to $43 million consider other acquisitions, with assets of $907 million, while it sees cost-saving op- and its rural division boosted portunities from integrating income 9.6% to $26.3 million TBS Group with the resource on $552 million of loans. services division.
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Does flooded vehicle We deliver move go far enough?
Continued from page 1 in the right direction,” Duffy people that checked by October. This tells AutoTalk. “Obviously, will enable vehicles en route when we introduced our to New Zealand to be border policy around vehicles writ- ARE NOT checked and subsequently ten off in another jurisdiction certified according to the we were thinking of the con- requirements they were pur- sumer information problem, LOOKING chased under. this doesn’t resolve this, but The NZTA will amend the it goes a long way.” Vehicle Inspection Require- Imported Motor Vehicle FOR JOBS... ments Manual (VIRM): light Industry Association chief vehicle repair certification, executive David Vinsen was used by repair certifiers, to keen to back the move. When you are looking to reflect the change. He, like Patrick, backs the recruit new senior staff you Motor Trade Associa- integrity of the inspection tion chief executive Craig system, but notes the ques- want the very best person Pomare welcomed the tion of what consumers must available. move, which follows lobby- be told remains. ing from some parties. “We welcome the proce- The very best are probably “MTA raised this issue with dures and rules being tight- not looking to change jobs government in 2015 and ened up,” Vinsen says. 2016, so we are happy to see He says the association and that’s where AutoTalk movement.” still believes, however, that comes in. But Pomare is keen to eliminating the trade of see progress on a review of damaged vehicles from Aus- We reach pretty much near the Consumer Information tralia could be the answer. all the people in senior Notice card information, as “Our gut feeling is that if has been suggested by the they are not good enough management in the auto sales minister of commerce, Paul for Australia, why would we industry – the people that you Goldsmith. want them.” “While a reputable trader need to recruit. That’s why may be open with a cus- Inspections easier when Seek or Trade Me won’t tomer at the first sale, there Vehicle Inspection New cut it, more people advertise is little guarantee that this Zealand national manager transparency will continue delivery, Sean Stevens, says their senior recruitment with with any subsequent sale. the onus will come on repair AutoTalk. There is no clear tracking on certifiers to ensure the re- the motor vehicle register of placement work, as man- this damage, and so infor- dated by the new rules, are mation for consumers is followed. limited,” the MTA notes in a It will also be important Talk to us today – and get the statement. for border inspectors to best deal on staff recruitment “There is a lot more work flag vehicles correctly — he to be done, but this is a fan- notes it will become key tastic start,” Pomare says. that issues such as hail and DALE STEVENSON Trade Me Motors trust rain panel damage are not and safety head Jon Duffy, confused with flooding. [email protected] 021 446 214 who spurred the most recent But it will make a signifi- round of interest in the issue cant difference in clarifying of damaged Australian ve- if a car is flood damaged DEBORAH BAXTER hicles when it required such or not. Previously replace- [email protected] vehicles to be declared on ments were only required if 027 530 5016 the site, is also keen to see flooding extended beyond a progress on the consumer certain level. Now there will information issue. be no judgment call or grey “We think it is a great step area.
10 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK
Dealer comes up with sound solution
prominent Auckland signals, Bluetooth, and en- with a variety of purpose wide warranty.” importer and dealer tertainment. built Digidrive marketing Lewis says the brand’s Ais launching a new Recommended retail for tools, and the company has second-generation units are venture which both improves the Digidrive systems is from three representatives across already under development. imported vehicles New Zealand to “Launching in October being sold to cus- support their au- the next generation will run tomers – but also thorised dealers. on an android operating sys- has a profit margin “To drive sales tem,” Lewis says. “Effectively in it for the vendor. we have a suite of this means the driver has a Digidrive is the marketing tools mirror link with their smart brainchild of Mark for dealers; vehicle phone, enabling the screen Lewis CEO of Auck- window hangers, the driver has on the phone land-based City customer brochures to appear on the Digidrive Motor Group, who and fully operational unit in the car. for the last 16 years Digidrive marketing “As well as this, it can use has been importing stands for customer Google Maps.” and selling vehicles sourced $995 fitted and installed, demonstrations,” he ex- For more information from Japan. but dealers can buy the unit plains. “Digidrive also offer a contact [email protected] Lewis says for years wholesale starting from only comprehensive 12 month NZ or call 0800 472 8628 he would hear the same $380. The Universal model questions from customers fits standard DIN spaces, and regarding original fitment includes those key features audio systems: Does the hunted out by customers navigation work, does it as well as USB and SD card have NZ radio stations and ports. does it have Bluetooth? The second type are OEM “We set out to find a solu- units designed to fit in cars tion that not only delivered with unique dash formats Specialists in what our customers told us and shapes. They have the they wanted but also a prod- same features as the uni- pre‑shipment inspections uct that was profitable, easy versal system but also have in Japan & UK for our customers to use and premium componentry, are for us to sell,” Lewis says. compatible with canbus- Full border inspections “After two years of re- steering wheel controls and search and many trips to reversing camera and sensor Authorised MPI inspections various manufacturers we systems. designed and built a solution Available to all dealers, Authorised NZTA inspections specifically for our NZ condi- Lewis says the units can tions and drivers, Digidrive increase revenue and profit- Odometer verification was born,” Lewis explains. ability when added as an With well over 10,000 cars option at the time of sale, Pre-export appraisal per month being imported greater still if financed. into NZ, he saw there was a He has also found adding Vehicle history reports real need, not only for the the systems as a great way fresh imports but also to to improve the saleability of retrofit cars that were already aged stock. in NZ with this technology. “It also drives sales of Lewis said his customers aged stock when pre- wanted four basic functions. installed and it can be used They wanted NZ navigation as a negotiating tool to help JEVIC NZ and genuine maps, NZ radio retain margin.” stations with good strong Dealers are supported 09 966 1779 www.jevic.co.nz
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 11 NEWSTALK
Kiwi dealership appointed Fuso general distributor
New Zealand-owned com- Fuso New Zealand Limited, (Fuso distributor Mitsubishi Motors New pany which began as a one-man NZ), a wholly owned subsidiary of Zealand Limited (MMNZ). Aoperation selling trucks from his Keith Andrews Trucks Limited (KAT), Daimler Trucks Asia (DTA), which Whangarei home will now become the is the new general distributor for the combines two entities being Mitsubi- NZ general distributor for Fuso truck brand in New Zealand, and will transi- shi Fuso Truck and Bus Corporation and bus from January 1, 2017. tion the business from the incumbent (MFTBC) and Daimler India Commercial Vehicles (DICV), is making the new appointment. “The change of distributor is in line with our global strategy of customer dedication. We are aim- ing to have distributors that solely focus on commercial vehicles, rather than combining passenger cars and trucks,” says DTA head of communications Florian Laudan. “We look forward to working together with Fuso NZ, which will be a dedicated general distribu- tor for the brand,” says DTA head
Morning Port Calls Tokyo Car 1617 Carrera 1618 Tokyo Car 1620 Miracle 1619 Osaka 2 Sept 15 Sept 2 Oct 16 Oct Nagoya 3 Sept 16 Sept 3 Oct 17 Oct Yokohama 5 Sept 17 Sept 4 Oct 18 Oct Auckland 20 Sept 6 Oct 20 Oct 6 Nov Wellington 3 Oct 9 Oct 31 Oct 10 Nov Lyttelton 1 Oct 8 Oct 29 Oct 9 Nov Nelson 3 Oct 11 Oct 31 Oct 11 Nov of marketing, sales, and customer PORT TO DOOR SERVICE INCLUDING: service Micheal Kamper. “Fuso NZ is wholly owned by MPI Border inspection NZ Customs clearance Keith Andrews Trucks, which is a highly successful and longstanding Odometer certification Delivery Nationwide dealer, and has the right compe- Digital Photography for Insurance tence to propel the Fuso brand in New Zealand,” says Kamper. prior sales in NZ The Fuso New Zealand opera- tion will run from new premises at 8 Landing Drive, Airport Oaks, Auckland. www.armacup.com It has already appointed a network development manager and a national parts manager and anticipates seeking another 15 to 20 staff members in the next six months. Continued on page 15
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Thames continues Signature work
oyota’s Signature vehicles from Japan. land ex-lease or large rental cars and in the $20,000 to Class started life as an Going back to Signature fleets,” says Davis. $25,000 Signature Class Tanswer to the growing Class beginnings, Toyota “A large proportion of bracket. The class over used import trade - but as New Zealand’s general both come to the Thames $25,000 comprises the High- it continues to develop it is manager of used vehicles facility for value add – TNZ’s landers and Prados etc.” turning into something quite Andrew Davis explains that focus point.” The car with which Sig- different. the Kiwi market is unique as According to Trade Me nature class does the most While initially the brand 1986 marked the start of a data, the peak selling bracket volume? The Corolla at 50% covered a broad range of government tariff-reduction for cars is $11,000 to $15,000. of the model mix. used import models, today programme that decreased “The low end of the The Thames refurbish- the bulk is New Zealand new import tariffs from 50% to market from $10,000 doesn’t ment process entails a full stock being returned to the zero over a decade. provide much value,” says service check prior to a dealer network. That is not Toyota took advantage the Davis. “It’s difficult to be comprehensive body and to say the company is out end of local assembly and competitive and add value paint refurbishment, restor- of the import game - with made a name for itself in the in that space. We have a ing cars to as near as new a ratio of three to one used late 1990s by putting Toyota bigger share in the $10,000 condition. Imported vehicles cars it processes being sold used import cars through its to $20,000 market in FRO Continued on page 15 as its approved used cars Thames facility, which was rather than getting the full itching for an opportunity to Signature treatment. rejuvenate itself. A total of 49,000 have Today it could sit in the hit the road since Toyota’s top ranks of vehicle brands Thames facility started in its own right. refurbishing used cars via “As the country’s seventh its Signature Class brand in largest vehicle franchise, 1997 – around 3100 a year. we have a strong focus on Since the programme Signature Class fuelled as it started, 64% are New Zea- is by first registered overseas land new vehicles while the (FRO) used import cars and other 36% are imported used first registered in New Zea-
14 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK
We’re here to help you provide the best insurance protection for your
Continued from page 14 cluding Prius plug-in Hybrids customers. also have their odometer – imported under a new certified, a New Zealand- scheme reported on Au- compatible sound system toTalk.co.nz over the last installed and relevant part month — receive these ben- replacement to original efits for a five-year term. equipment specifications, The Thames plant, both in addition to a full safety ISO 9001 and ISO14001 inspection by the AA. accredited, is 62,000sqm All Signature Class vehi- and the actual building cles are sold with a three- 22,000sqm. Production plant year warranty, three years of capacity, according to its AA roadside assistance and general manager Peter Man- Simon Hamilton Shane Plusa Kerry Smith three years of warrant of fit- ning, is 22 units per day, with 021 707 603 027 555 4025 021 033 7028 ness checks. current output at about 17 All hybrid vehicles— in- units per day.
Kiwi dealership appointed Utilise our wealth Fuso general distributor of experience and Continued from page 12 industry expertise Kurtis Andrews is the newly appointed managing di- rector of Fuso New Zealand Limited, and he has stepped to drive your down from the KAT board. Andrews says this is a whole new territory for the family-owned company and is a work in progress; he business forward. also points out the two companies, KAT and Fuso NZ have independent chairs and separate directors. The two operations, KAT and Fuso NZ, will run from different premises but will share some common market- ing and administrative functions. “We are obviously very aware of the wholesale and retail relationships we need to maintain, and we are 0800 674 678 working with the network to ensure Fuso’s success in New Zealand,” says Andrews. www.mainstreaminsurance.co.nz “There is significant work to be done to re-establish Fuso as the number one truck brand in New Zealand, which it once was,” he says. Andrews says over the next five months, Fuso NZ will be working with MMNZ to ensure a smooth transition for all customers. “From 2017, we will be looking to establish a range of initiatives that will include the expansion of the network and the range of products,” says Andrews.
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 15 INDUSTRYTALK Crawford’s Case brought to you by By David Crawford, CEO of the CRAWFORD’S CASE Motor Industry Association of NZ (Inc). By David Crawford, CEO of the Motor Industry Association of NZ (Inc). MARAC, a division of Heartland Bank Limited. Plug-in vehicles
ecently the Minister of sockets and plugs (connec- Each night I had to remem- and I made the most of it Transport announced tors) that it believes should ber to plug in the vehicle and while I could. Why wouldn’t Rthe makeup of his be met when charging sta- at first this was not a chore. you? electric vehicle leadership tions are constructed. The However, as the novelty group. The Motor Industry recommendations have been wore off I must confess it Record new vehicle Association (MIA) is pleased developed by the MIA’s prod- became a little tedious. registrations to have a presence in the uct and safety committee in The incentive to plug it in As we head into the last group and is already play- conjunction with input and remained strong though as quarter of 2016, an already ing an active and construc- advice from industry, local the price difference be- record year to date for new tive role in encouraging the and central government and tween petrol and electricity vehicle registrations just got uptake of electric vehicles in charging station providers is quite large in favour of stronger with the highest New Zealand. through the NZTA’s working electricity. August registrations since Of course, it’s not surpris- group on EV infrastructure. Cold winter days tended 1984. The market to end of ing that the MIA is so actively Once council has endorsed to draw down power from August is up 7% on this time engaged; it is after all in the the recommendations, the the battery quickly as it not last year. Sales of com- best interests of its members MIA will publicly release only had to drive the PHEV’s mercial vehicles remains to be so. With seven to ten them as soon as possible wheels but also the heater. exceptionally strong and new models a year over the to help inform the market But the trick was to turn the SUVs continue to gradually next five years being intro- place. heater temperature down, or displace passenger sales. duced into the market, the off altogether, and use the At the start of 2016, number of EVs and plug- My experience living with a heated seat function, which most people, including in hybrid electric vehicles PHEV for three months drew down the power much me, thought sales for 2016 (PHEVs) in the fleet is set to Distributors of light ve- more slowly. EVs and PHEVs would plateau. However, I’ve significantly grow over cur- hicles take turns to loan me drive differently too - they been proven wrong and on rent, albeit very low, levels. a vehicle for three months are smooth, quiet and com- this occasion that does not One of the areas in which as part of my contract with fortable. bother me at all. Economic the MIA has been very active the MIA. The last time it However, the best point indicators remain strong, is formulating advice for was Mitsubishi Motors New about the PHEV was not any with the strongest net im- central and local government Zealand’s turn, which saw of those aforementioned migration on record, healthy on public charging station me drive the Outlander plug- points, although they are tourism sector and a gener- connectivity preferences. in hybrid electric vehicle sufficient a justification in ally robust economy, all of Providers of charging in- (PHEV). themselves. No, it was the which continue to drive sales frastructure have to wide a “What is it like” was the smug factor. My environ- of new vehicles in the year to range of options to manage most common question mental credentials ran high date beyond expectation. as a result of the new and asked by people. By that used vehicles entering the question they were meaning market combined with DC what is it like in comparison and AC charging technolo- to a normal internal com- gies. Some standardisation bustion engine vehicle. My image to fill in this regard would be immediate response, with a beneficial. smile on my face, was, “well The MIA’s council will I don’t visit a petrol station consider a proposed set of very often”. recommendations on cables, But there is more to it. Drive away with finance from MARAC Provided by Heartland Bank Limited marac.co.nz MARAC is a division of Heartland Bank Limited. Lending criteria, fees and charges apply. heartland.co.nz
16 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz INDUSTRYTALK
Proudly sponsored by
SHAW THING & By Gordon Shaw – Chief executive officer – Vehicle Inspection NZ Change underway in rental fleet
ave you ever won- The NZ rental car fleet is dered how many made up primarily of three Hrental cars, vans and tiers of operators: camper vans are operating • Tier 1 – International on New Zealand roads each brands such as Hertz, year. It may surprise you that Avis and Budget that have there are many more than new or near new vehicles you think. • Tier 2 – Mainly NZ- Government statistics do owned or operated not provide a specific data brands such as Jucy, set related to the total rental Omega, Apex and Go fleet in NZ. Estimates are, rentals however, that at the height • Tier 3 – the rent a dent season by offering a wide are in the fleet and on how of the summer season there companies with vehicles range of vehicles options to the exiting of vehicles from are over 20,000 rentals that can be up to 5 years customers. the fleet occurs. For example, vehicles in the NZ fleet. old Some rental operators are condition appraisal reports As we are now officially In NZ we also have camp- looking at parallel importa- can be undertaken when in spring and the days are er vans and motor home tion of vehicles from Japan vehicles go off fleet at the end getting longer, and a lot of us rentals operators. If you live and the U.K to increase the of summer so that any repairs are turning our attention to in Auckland, Christchurch or sourcing of potential vehi- and maintenance occurs upcoming school holidays, Queenstown, these vehicles cles to add to their fleets. before winter storage. This labour weekend holiday and will be very familiar on the However, from what has an advantage for the next also about your summer / roads. The biggest opera- I have read on TripAdvi- season by increasing CoF pass Christmas holidays. tor of camper vans in NZ is sor most of the feedback is rates when the vehicles are In the northern hemi- Tourism Holdings THL with a related to the reliability of the put back on the fleet. sphere potential travellers fleet of over 2000 campers vehicle and not the price. So These operators are also and tourists are thinking at the height of the summer getting reliable vehicles and looking to have the regula- about their winter holidays in season operating brands keeping them fully main- tory inspections undertaken the sun in New Zealand. such as Maui, Brtiz and tained is the goal. on site to reduce vehicle So what does that all Mighty. The regulatory framework movements at peak periods. mean to our NZ rental fleet? One of the more recent for these vehicles means They are also looking at how Well it means that at this time changes has been in the that they need to have a 6 company owned vehicles of the year companies are mix between new and used monthly regulatory inspec- can be divested at the end bringing stock out of storage vehicles across the entire tion (CoF – Certificate of Fit- of their fleet life. and also gearing up to add rental fleet (both cars, vans, ness) undertaken by an NZTA I have only really lightly more vehicles to their fleets. campers and motor homes). inspection organisation. touched this topic but I think To quantify the revolution The bigger fleet operators Smart rental fleet opera- you will now see that there that is taking place let’s first look to maximise fleet utilisa- tors are now focused on how is a lot more to our NZ rental look at some stats and some tion rates and to maximise to maximise the productiv- vehicle fleet than meets the context of the rental fleet. the rentals returns in the high ity of the vehicles while the eye.
See us first for... Specialists in JEVIC Authorised NZTA Border Pre Shipment Inspection Inspecons Agency 0800 GO VINZ
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 17 MARKETINGTALK
Do I need a new lead management system?
y now most dealerships Matt Darby works for AutoPlay, which acknowledge they need provides app-based lead-management Bsome form of lead tools for Kiwi dealerships. To find out What percentage of customer management system, be it more, contact [email protected]. info does your team capture? their DMS, specialty automo- You cannot contact or tive tools like AutoPlay Sales remarket to potential cus- Pipeline or broader CRM tools to be able to see how many to manually count leads to tomers if you don’t have their like Salesforce. The ques- leads each salesperson has work this out. information, and if you don’t tion has evolved from “Do I created, as well as quickly ac- know whether you have need software to manage my cess breakdowns by make and How long does it take you customer information it can leads?” to, “Am I happy with model or new and used. to complete a sale from be hard to improve. how my current system helps Where are your leads enquiry to completion? me manage my leads?” coming from? What is the velocity of your Why are customers choosing Lead management is such What is the breakdown of sales, and how many times not to purchase with you? a critical part of managing a how customers are getting do you contact a customer Brands spend a lot of dealership that you can’t af- in touch with you? Are they before achieving a sale? money on customer surveys, ford not to review it regularly. coming via phone calls, emails These are key things that help but no one really has a great There are many things which or walk-ins. What channels you understand whether the handle on why custom- determine how effective a are generating the most leads sales team is putting enough ers choose not to buy from system is, including whether — websites, newspapers or work into maximising the them. If you are unable to it’s easy to use, saves time, direct marketing? Which mar- leads they receive. get this info direct from the helps you sell more or faster, keting campaigns, how much customers, then the next best and whether it allows you to are they costing you and how What does each of your source of information is your capture more data. To quan- easy are they to convert? You salespeople have planned sales team. Their thoughts on tify these questions, you need should be able to answer all of for tomorrow, and are they why they missed out on a sale to be able to understand these questions without hav- keeping up to date with may reveal a lot. how your lead management ing to wade through spread- their to-do list? system is being used. sheets of data. Knowing what your sales Which vehicles are Below are 10 questions team are up to is a big help generating the most activity, you need to be able to What is your dealership’s when it comes to managing leads, test drives and sales? answer quickly and easily conversion to ‘test drive’ staff. Not only should they be If your lead management when it comes to your lead and conversion to ‘sale’? able to show you Test Drive tool is inventory based, then management system. If you Conversion is arguably the and Delivery bookings, but as well as being able to meas- cannot answer these it may most important KPI when also their plans for proactive ure the most popular makes be time to review what you it comes to selling cars, as activity for the coming day. and models, you’ll be able to are doing in this space. it tells you so much about drill down at a granular level salesperson performance. How quickly do your sales to see which vehicles are How many leads has your team reply to email enquiry? generating the most activity, dealership generated during Where are your leads at in Getting back to custom- test drives and sales. the month? the road to a sale? ers quickly is important. Chances are that this At the very least you should Knowing where every one Without a measurement tool sort of information is being be able to easily see the num- of your leads are at is key to it’s time consuming to work captured either directly or ber of leads your dealership anticipating whether you will out whether your team are indirectly as part of your lead has generated over the course reach your monthly targets responding to email enquiry management process. Gaining of the month. You also need or not. You should not have in an acceptable timeframe. Continued on page 21
18 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz MARKETINGTALK
Buyer intentions, are they complex or simple?
riting on the subject findings have been captured eas as seating, specifications, of digital marketing from thinkwithgoogle.com, fuel economy, test-drive Wand its influence and the publication The 5 comparisons and configuring turn to their mobiles, with on car buying intentions has Auto Shopping Moments your car options. half of all car shoppers using never been easier. Why? For Every Brand Must Own. their smartphones while at the simple reason that there The five distinctive shop- Can-I afford-it-moments the dealership. is so much information avail- ping moments highlight Once consumers can The author David Mo- able. Hence the opening title, the ever expanding use and imagine owning a particular gensen reflects on the fact are these intentions com- significance of both YouTube vehicle they need to know if that the first brand re- plex, or are they simple? video and mobile phones they can afford it. For many searched is the same brand A car buyer’s digital shoppers the value of purchased only 22% of the journey in the months their current car is just time, and that a dealer’s leading up to a vehicle Peter Aitken as important as the price chance to win over a shop- purchase is simple in [email protected] of a new or replacement per isn’t just happening in the sense that most of or 021-940 318 car. person, it’s happening online us can understand why — often on a smartphone. a buyer would need to Where-should-I buy-it There are three things to take in a wide range of varied by intending car buyers, and moments keep in mind to make sure inputs to assist their decision outline what happens for Visits to the dealership both brand and dealership process. The complex part of buyers as they work through remain a critical step in the come to the forefront of any this decision process is trying each moment. process, with one in three mobile search. to ascertain which informa- locating or calling a dealer Be there: with the majority tion source input is more Which-car-is-best moments on their mobile device. of the car-shopping process important than another, in Six out of 10 car shop- Some 84% of mobile phone moving online, it is crucial what order were they made pers enter the market unsure searches were for “are deal- that you be there when and and over what timeframe. which car to buy. Often ers open on Sunday”. Search where people are looking as Today, buyer intentions shoppers consult someone interest for inventory, to one in four car purchasers can be comprehensively they trust, and read blogs finding the right car in stock, turns to their mobile every and digitally researched and or forums or by searching is growing more than four day to research vehicles. assessed by the informa- Be Useful: Consider how tion gathered by ‘big data’ Six out of 10 car shoppers enter the market you can best meet shopper’s aggregators such as Google unsure which car to buy. needs, and help them to do or Amazon. Importantly, big things they do most, such as data research is available review sites. No matter the times faster than overall auto valuing their trade, searching to any dealer who seeks to source, data shows these search interest. for prices and inventory, or put into practice relevant early research moments are finding your dealership. findings to fine-tune their increasingly influenced by Am-I-getting-a-deal Be Quick: Mobile phones existing digital marketing video. Of those using You- moments have made us all impatient. processes. Tube while buying a car, 69% Shoppers need to know We expect to find anything we In this article I outline a were influenced by it more they are getting a fair deal. need at the tips of our fingers. number of retail automotive than TV. Whereas in the past the It’s not just about who has the actions from these findings question in a shopper’s mind right answer, it’s also about that may assist DPs or sales Is-it-right-for-me moments as to whether they thought who answers it the quickest. managers, to fine-tune their This moment is about all they were receiving a fair If you do not, then most likely dealerships digital market- the fit for need and life mo- deal was a gut thought, some other dealer will beat ing processes. The research ments, considering such ar- today shoppers can and do you to the shopper.
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 19 F&ITALK Proudly brought to you by the market leaders Business managers…undervalued
s a very average sales- F&I seed in the early stages tomer prior to introducing Actually showing them the man casually plonks of a presentation. them. An effective introduc- difference between financing Aa deal on the busi- We refer to this as a tion should follow in the vein for a three to four-year peri- ness manager’s desk and ‘presentation’ because we of “Hi *business manager*, od via the dealership against says, “These guys are paying know nowadays people are this is Mr and Mrs Carbuyer, the cost of tacking it on to a cash - I will leave them to on your yard for a reason. A and they have purchased the … 30-year mortgage - and the you”, a potential bunch of large percentage of purchas- They are interested in talking to interest portion alone - will money is about to leave your ers have done their home- you about a mechanical break- usually speak volumes. dealership. Does this sound work and know what they down insurance policy, and The bottom line is a good familiar? want, while business manager should It is crucial to remember so their they are be producing an average just how important busi- pres- Warwick Bourne looking $1,000 F&I profit per unit ness managers are to the ence Northern regional to pay sold for the dealership. dealership. The support on your sales manager at cash, If you are a dealership these people get within the yard Autosure I have selling 20 units plus a month dealership often ranges means suggest- and do not currently have a from very positive to almost there is a ed that dedicated business manager, non-existent. good chance you’re going to they talk to you about keep- isn’t it time you seriously Admittedly these money sell them something. At this ing their cash in the bank and weighed up the option? Here makers are the masters of point they require someone investigating the benefits of is the simple maths: their own destiny to a great to ‘present’ to them the fea- financing a portion of the vehi- 20 units a month X $1,000 extent. It all starts with en- tures and benefits of dealing cle.” At this stage the salesman F&I profit per unit = $20,000. gaging the sales force and with your dealership. has done his job and it is now Even if you had to pay for ensuring it understands the The handover becomes time for the expert business a good business manager value the business manager all important once the initial manager to earn his keep. $10,000 per month, you are adds not only to the dealer- close is completed. If the While many purchasers will still doubling your investment ship but also the salesman’s business manager has done tell you they are paying cash, in that person monthly. You back pocket. Let’s face it, his job correctly and trained the business manager should do the maths over a year… a salesman’s main focus is the sales team properly, the be trained to ask questions Business managers...un- predominantly on selling handover then becomes that pinpoint whether they dervalued? the car as that is how they another potential revenue are getting a loan from their This is a very quick exam- are compensated. Having stream for the dealership. bank or using equity from ple of some of the content them share in a piece of the A salesman should always their home, which translates covered in the Autosure F&I finance action is a great way check that the business into financing it. seminar. Contact your local to incentivise some good be- manager is free and his office With this knowledge the Autosure representative to haviours around planting the is ready to accept a cus- business manager can now attend the next seminar. work to convert the custom- Franchise May June July Finance 37% 41% 39% MBI 44% 57% 45% PPI 8% 14% 12% GAP 27% 38% 32% MVI 17% 8% 12% Used/ Import May June July Finance 39% 41% 37% MBI 46% 48% 51% PPI 17% 15% 12% GAP 24% 20% 36% MVI 17% 22% 18% May June July Franchise $919.00 $903.00 $927.00 Used/Import $1,139.00 $1,109.00 $1,089.00
20 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz er to dealer finance options. Mechanical Breakdown Insurance
Payment Protection Insurance
Loan Equity Insurance
Motor Vehicle Insurance
“The best protection for your customers” www.autosure.co.nz 0800 267 873 F&ITALK
Four years and almost 400 business partners
lot can happen in four years, and that’s not just limited to the FIFA World Cup, the Rugby World Cup and the AOlympic Games. If I look back to 2012 when Provident first started building our team, we were a group of people committed to working together to achieve our goal of supporting and serving our customers and being the best in our business. Our focus was clear; to work hard in building a team of people who are passionate about our business and not shying away from the long hours or the commitment. We started with building a culture of excellence in all that we do, and part of this demands that our people deliver on our promises. Delivering on promises requires a rare combination of pas- sion, integrity, competence and commitment, and we know that our team honours these values. They are the core values that underpin everything we do, it’s part of the DNA of who we are. It’s also a part of our recruitment process to select our people based on their ability, character and potential. Training is at the heart of our business. Training of our people, and training that helps to support and develop our dealer businesses. Through our ongoing development of F&I training, tailored to individual businesses, we’re proud to have been partners to so many of their successes. For a team to perform to its ultimate strengths, it’s vital to have the backing of dynamic products and systems. Our ob- jective is to constantly develop and deliver innovative prod- ucts, systems and support based on listening to the needs of our customers, and delivering solutions to meet their needs. Significant examples include: MyCarInfo: Provident’s unique mobile app for our policy- holders to store all important details about their vehicle and its finance, insurance and maintenance in one place. PICAL: Provident’s exclusive quick-quote finance calculator that sits on your desktop. Multi-Year Motor Vehicle Insurance: Provident’s motor vehicle insurance that ensures ongoing insurance cover and at- tractive renewal commissions that are advantageous to the cus- tomer and the dealer - and the first of its kind in New Zealand. The Provident MPG sSystem: the proven F&I programme designed to help make dealer’s profits grow. And what can you expect from Provident for the next four years? Passion, integrity, competence and commitment to continue to support our clients, deliver on our promises and provide more innovative products, systems and services to help you maximise your F&I opportunities for profit and protection. Steve Owens, chief executive of Provident Insurance. Do I need a new lead management system? Continued from page 18 access to this information quickly and easily will allow you to answer a lot of questions about how effective your lead- management tool really is.
22 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz TRADE DIRECTORY The comprehensive guide to every service a dealer could use
AUCTIONS FINANCE AND online services to all sectors of the motor industry. MANHEIM AUCTIONS INSURANCE 09 918 0500 UDC FINANCE www.manheim.co.nz IT SERVICES 0800 500 832 Manheim is New Zealand’s www.udc.co.nz AUTOPLAY.CO.NZ largest provider of automo- Your first choice in automo- 09 361 1505 tive auction services. Auctions tive lending. Fixed Rates. Fast [email protected] held weekly. Approval. Autoplay use the latest technology to deliver a suite NICHIBO of smart digital tools to our 09 374 4436 customers. www.nichibojapan.com IT MANAGEMENT We have a wealth of knowl- SYSTEMS ANNGOW MARKETING edge and experience in auto 027 207 9032 auctions throughout Japan AUTO-IT LIMITED www.anngowmarketing.co.nz which we know will enable us 0800 776 611 Independent digital market- to assist you in making your [email protected] ing services & advice to the next purchase. Changing your DMS? Let automotive industry, over 14 Auto-IT help you, the leader years’ experience, contact SBL INTERNATIONAL in New Generation Dealer Joel today! VEHICLE BROKERING Management Systems. 03 377 6578 PARTS www.sbltd.co.nz “NZ owned and operated SBL REPCO continue to set the motor 0800 800 878 industry benchmark for www.repco.co.nz SYSTIME importing vehicles” Repco - over 800 highly 09 583 2482 trained staff, 82 stores na- [email protected] www.tyres4u.co.nz tionwide and home to New Autoline DMS – World Zealand’s leading automotive leading Automotive Dealer brands. Management and Distribu- FINANCE AND tor/Manufacturer Systems. PAINT & FABRIC INSURANCE SUPPLIERES GARDX Go to dealer locator to find your local dealer AUTOSURE 0800 242 739 Phone: 09 489 9107 www.gardx.co.nz www.autosure.co.nz ORION New Zealand Premier Paint Autosure NZ has been a lead- & Fabric Supplier. Providing ing provider of automotive- 09 583 2482 profit solutions that achieves owner protection policies for [email protected] results. the NZ retail motor vehicle NZ’s #1 Dealer Management System installed in over 450 Buying now industry since 1986. SHIPPING AND businesses.Sales Workshop, European cars - all makes, all models LOGISTICS OXFORD FINANCE Parts, Fleet, Rental, CRM. Andrew Smith 027 496 3191 [email protected] www.euroland.co.nz 0800 263 264 AUTOHUB [email protected] 09 411 7425 www.oxfordfinance.co.nz [email protected] Oxford’s friendly team can The easiest way to ship SAM offer you flexible solutions to your cars and other vehicles MTA is NZ’s largest 09 583 2482 finance the purchase of your globally. dealer representative new vehicle. [email protected] group: Franchise The ultimate specialist dealers, used dealers, Workshop Management and motorcycle dealers. System suite. VEHICLE INSPECTION Range of options to suit. VINZ PROVIDENT INSURANCE 0800 001 144 | www.mta.org.nz Vehicle Inspection NZ Phone: 0800 676 864 0800 GO VINZ Email: info@ (0800 468 469) providentinsurance.co.nz INFORMATION [email protected] Contact: Steve Owens SERVICE PROVIDER New Zealand’s best choice for Chief Executive Officer WoF / CoF, Inspections, Certi- Helping dealers “Make Profits fications and much more. Grow”. Specialist F&I training, MOTORWEB Phone: 0800 843 847 support and products to retail VTNZ motor vehicle traders. Email: support@motorweb. co.nz 0800 88 88 69 NZ’s leading vehicle history [email protected] check provider, delivering
AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 23 ADVANTAGE
SEPTEMBER 2016 SUV update: MA or MC
mported Motor Vehicle Industry The following vehicles are confirmed The following vehicles are confirmed Association research continues into as MA class, with insufficient special as having two or more special features. Iwhich SUVs qualify as MA or MC features and/or physical clearance to be If they meet the physical clearance class, according to NZTA’s interpreta- MC class: requirements, these will be MC class: tion in their Technical Bulletin 38. Make and Model Make and Model It has now been confirmed the Mit- BMW X3 Ford Explorer subishi Outlander and RVR/ASX will not BMW X5 be considered MA class if they meet MC Land Rover Defender clearance requirements. Ford Escape Land Rover Discovery NZTA has confirmed that these models Ford Kuga Land Rover Range Rover have sufficient “special features”, and so Honda CR-V Mitsubishi Delica D5 See note below will be MC class if they meet the clearance Lexus RX series Mitsubishi Outlander See note below requirements. Mazda CX-5 Mitsubishi Pajero Mazda CX-7 Mitsubishi RVR 4WD Nissan Dualis Nissan Safari/Pathfinder Health Nissan Juke Porsche Cayenne And Safety Nissan Murano Suzuki Escudo See note below Nissan X-Trail T31 and T32 series Suzuki Jimny Subaru Forester Toyota FJ Cruiser Subaru Outback Toyota Landcruiser Are you prepared for Toyota Harrier the new Health and Safety Toyota Prado framework? Toyota Kluger Volkswagen Touareg See note below Toyota Rav4 See note ** By 2020, the Government aims Note: Meets MC class physical clearance requirements Toyota Rush (Daihatsu Be-Go) to achieve a 25% reduction in (Models listed in italics have been added workplace injuries. Toyota Vanguard since our last update.) New rules to achieve this goal Volkswagen Tiguan If you’ve got a particular make or were introduced on 4 April. Are ** If equipped with both DAC and diff model that you’d like investigated, the you ready? lock, they might be class MC; the physical clearance requirements will need to be IMVIA can help. Send your request to The IMVIA is here to help, with checked to determine this. [email protected], or give us a call on industry-ready Procedures Kits 0800 0 IMVIA (0800 046 842). for workshops, car yards and compliance shops – developed in conjunction with experts HRtoolkit. For more information, contact: Malcolm Yorston, Technical Services Manager on 0800 046 842 or DDI 09 573 3243 Email: [email protected]
Advice and advocacy for the used vehicle industry WHAT DO If you have technical questions, compliance problems, WE DO? consumer complaints, staff issues – we can help! 24 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz Advice and advocacy for the used vehicle industry
Vinsen’s View The monthly report from IMVIA chief executive, David Vinsen
Thought leadership cles, to show that we are an attractive place for manufacturers and infrastruc- “Leadership is influence”. — John C. Maxwell * ture developers to trial the technology. The Ministry of Transport is currently eadership has taken many forms Since our inception, as well as of- considering the legislative changes throughout history, with styles fering our regular technical advice that will be necessary to provide for Lranging from charismatic heroic and political advocacy, the IMVIA has the changes in transport and vehicles, military commanders who led from the worked to identify the trends likely to looking out to 2025. front, to motivational politicians who affect the used vehicle industry over It’s been argued that with a fully led from the rear. time. autonomous fleet, major urban areas The traditional military leaders were We have described this as “trying to may only need about 15% of the current often fierce warriors, personally brave look over the horizon”, to see what’s number of vehicles. Imagine the effect and always physically involved in the coming at us, and naturally to benefit this would have on congestion, traffic actual fighting. Think of Alexander the our membership. This has also led a engineering, parking requirements and Great, Genghis Khan and Napoleon, number of people, including Minister urban design. From a motor industry and closer to home Hongi Hika and Te of Transport Simon Bridges, to identify perspective, what would happen to the Rauparaha: those who led by personal the IMVIA as thought leaders in the current business model of vehicles be- example. transport sector. ing imported, wholesaled and retailed? Then there were the leaders who We accept this description with And more importantly, for the used led from the rear, often politicians who pride, as we have always aimed to look vehicle import industry, who would buy used oratory to inspire whole coun- beyond our day-to-day activities and and own the ITS-equipped vehicles? tries towards national goals. Think of equip our industry strategically for in- The answers to these questions are rel- Winston Churchill, or John F. Kennedy. evitable change. evant, even critical, for the industry. We Once again, New Zealand has had One of the major trends we’ve need to be aware of the trends so that its own leaders in this style. Michael identified is the development and we can prepare for them. Joseph Savage with his social welfare implementation of intelligent transport No-one is sure how ITS will develop reforms, Norman Kirk and David Lange systems (ITS) in all their various facets. and be implemented, or at what speed, with their anti-nuclear policies, and We’ve been banging on about this for but we do know that there will be Roger Douglas with his radical review of the past couple of years, because we substantial changes over time. Where our economic systems and structures. believe it to be extremely important. there is change, there are risks – and But with the advent of mass elec- ITS has the capacity to change what, opportunity. Businesses that recog- tronic communications and particularly how and where we drive quite radically; nise change and adapt their business social media, another style of leader- more importantly, it will have a dramatic models will do extremely well; others ship has taken on a far greater profile: effect on urban planning and the design will not react fast enough, and may thought leadership. Thought leadership of our cities. suffer accordingly. The IMVIA’s role, as occurs when people and organisa- The move to self-driving cars, buses thought leaders, is to ensure that the tions stand back and identify trends and and trucks will, we believe, happen whole industry has the information in changes in society, industry and technol- more quickly than most people expect. good time to make the necessary ad- ogy, and share their insights via public New Zealand is already preparing to justments. What individual businesses commentary, writing and speech. legislate for trials of autonomous vehi- do with the knowledge is up to them.
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Advice and advocacy for the used vehicle industry If you have technical questions, compliance problems, consumer complaints, staff issues – we can help! AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 25 INFORMATION