Does Flooded Vehicle Move Go Far Enough?

VOLUME 7 ISSUE 8 SEPTEMBER 2016

BUSINESS MANAGERS…UNDERVALUED FIND OUT MORE ON PAGE 20 Does flooded vehicle move go far enough?

ews this week that the govern- “The NZ Transport Agency has “Properly repaired water-damaged ment is tightening down on the investigated cases where the level or vehicles are safe. However, more strin- Nsale of flood-damaged vehicles extent of flooding has been deliberately gent requirements will further increase — both imported and local — has been masked, exposing the driver, their pas- vehicle and road safety.” strongly welcomed from across the sengers and other road users to unac- New Zealand transport agency trade. ceptable risk,” Foss says. group manager access and use, Celia But for some, the move does not go He says that this new requirement Patrick, says that if repaired properly, far enough. flooded vehicles can be safe. Associate transport minister Craig “When water-damaged vehicles Foss announced the new rule requir- are repaired properly, they are safe, ing that all electronic and pyrotech- and we had confidence in appointed nic safety components – includ- repair certifiers to safely implement ing airbags, sensors, pre-tensioner the previous requirements,” Patrick seatbelts and wiring – must be fully says. replaced on imported and domestic “However, determining the extent water-damaged vehicles. Craig Foss Celia Patrick David Vinsen of water damage has become difficult Foss says the more stringent to achieve with certainty when vehi- requirements for water-damaged removes any questions about the level cles have been groomed prior to being vehicles will provide additional safety of water damage to a car, and whether presented to repair certifiers. assurances for vehicle owners and all its important safety components have “Not replacing water-damaged road users. suffered. safety components creates significant road safety risks.” INSIDE Provision has been made for im- A new association for IT 3 ported water-damaged vehicles Imports want in on AoG 4 purchased on or before September to What is Cartopia? 6 be able to be certified under previous A sound solution 11 6 11 requirements, provided they are border Continued on page 10

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AutoTalk Magazine and Automotive tech autotalk.co.nz are published by Auto Media Group 8/152 Quay Street, Limited. P.O. Box 10 50 10, Auckland City, 1030. trade bands together Ph. 09 309 2444. MANAGING EDITOR Richard Edwards group of businesses are ignoring this and col- connectivity across software 021 556 655 focussed on automo- laborating as we see a bigger platforms, creating standard [email protected] Ative industry technol- picture. Working together to vehicle classifications and ogy and software solutions is standardise our technology, improving the consistency PUBLISHER banding together to work on the entire industry can enjoy of data. Vern Whitehead behalf of the trade. reduced costs, better access It will also work to repre- 021 831 153 The newly established to data, and other real sent the trade on legis- [email protected] National Auto Industry Tech- business benefits.” lative issues, especially nology Association (NAITA) Greenfield says those involving transac- CHIEF REPORTER has been formed by repre- the rapid growth of tional data at the point Robert Barry sentatives from TSI Group, technology use in of sale. Liaising with 022 0180 998 AutoPlay and Limelight dealerships spurred government and other [email protected] Software. the need for such an David Boshier bodies on appropriate TSI Group general man- organisation. access and how this can be ager Darryn Crothall, Auto- “Other associations within achieved and managed. JOURNALIST Play general manager David the industry have done, and It intends to liaise with Nerine Zoio Boshier and Limelight Soft- continue to do an outstand- government agencies to 021 240 2402 [email protected] ware general manager ing job for their respective understand the needs of Mark Greenfield are the members and the seg- the industry, especially the founding group. ments they represent”, uses of transactional data SALES MANAGER The three founding says Greenfield. “With the at point of sale for best ac- Dale Stevenson members of NAITA rapidly increasing use of cess and efficiency without 021 446 214 are technology technology and data compromising data secu- [email protected] providers within Darryn Crothall a need has arisen for rity. Building an independ- the motor industry with cli- someone to provide total ent point of data collection OPERATIONS ents collectively representing industry representation from and aggregation for use by MANAGER more than 1000 dealerships a technology and data per- the industry with the aim of Deborah Baxter across new and used, plus spective across all business enhancing the benefits of 027 530 5016 more than 2500 aftermarket types.” purchasing within the indus- [email protected] clients. “As technology com- try dealer networks. Initially membership will panies directly serving Among NAITA’s first IDENTICAR be available to the respec- the industry we are on calls to action will be MANAGER tive networks of AutoPlay, the front line of this need applying to the NZ John Stephens TSI Group and Motorcen- every day, and feedback Transport Agency for 027 530 5023 tral, plus corporate suppli- from our clients is that special authorisation [email protected] ers within the industry. It is they want representa- to access the Motor intended that all technology tion – for the benefit Mark Greenfield Vehicle Register as a Auto Media Group Limited makes every endeavour to ensure information suppliers to the industry will of all - between them, representative body. contained in this publication is accurate, eventually become mem- the public, the government This has come about however we are not liable for any losses or issues resulting from its use. bers. and other bodies”. from the proposed changes Annual subscription: “The three of us all have Initial aims include advis- to Class Authorisation for $84 + gst ($96.60) some cross-over where we ing and assisting members access to the MVR, which is Printed by: Alpine Printers. are in competition with each and the broader industry planned to come into effect other”, says Crothall, “But we with standardisation and in October this year.

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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 3 NEWSTALK

Commission issues draft guidelines in Sportzone wake

epercussions from the guidelines,” says Commerce our approach to enforce- cates a transaction-specific Commerce Commis- commissioner Anna Rawl- ment, so we are pleased to approach to the setting of Rsion case against Motor ings. “These guidelines aim be able to issue the draft fees.” Trade Finance and Sportzone to clarify how lenders should guidelines for consultation “It is not permissible to Motorcycles continue to flow approach the task of setting today. We look forward to take all operating costs (or onto the industry. credit fees. They also provide hearing feedback on the virtually all) and allocate This week the commis- them to one fee or the oth- sion released updated draft er. The consequence of this guidelines for lenders when is that any costs incurred by setting credit fees. a credit provider will not be The Commission’s previous referable to particular credit fees guidelines were published transactions and will there- in 2010 and remained in draft guidance on the limitations draft,” said Commissioner, fore have to be recovered in pending the outcome of its that apply to the fees lenders Anna Rawlings. the interest rate”. long-running case. may charge.” The guidelines are clari- The guidelines can be “Now the final judgment in “We recognise it has been fied based on the Supreme found at http://comcom. the MTF/Sportzone case has some time since our 2010 Court decision in the case govt.nz/consumer-credit/ been issued the Commission draft guidelines and that which had the view that the guidelines-post/guidelines- is able to consult with the lenders are keen to under- Credit Contracts and Con- for-credit-fees/ Consultation credit community on fees stand their obligations and sumer Finance Act: “indi- is open until October 24. Import trade wants in on government EV tender

he used import trade technological advances as The Procurement initiative vehicles in that model,” he is showing an interest they come onto the mar- is part of the government- says. Tin being part of the ket,” Joyce says. industry programme to ac- Autohub Europe man- All of Government Procure- “Following a fea- celerate the uptake ager Joe Barnett has also ment process - which is now sibility study, New of electric vehicles discussed the issue with undergoing changes to make Zealand Government in New Zealand to MBIE. it easier for government and Procurement is inviting reach 64,000 vehi- “MBIE and I met some corporate fleets to get a deal providers of electric cles by 2021. months ago, when their on Electric vehicles. vehicles to be con- Imported Motor planning was in it’s infancy, The government moved sidered for the AoG Vehicle Industry they are interested, but need last month to fix there being vehicles panel, in order David Vinsen Association chief input from businesses to only one plug-in vehicle on to increase the num- executive officer understand what is required its All-of-Government (AoG) ber of electric vehicle David Vinsen says from them,” Barnett explains. Vehicles procurement list. options available to the trade would like Barnett believes supply- Economic development public sector agen- to be involved and ing fleets with used EVs is minister Steven Joyce and cies,” he explains. the organisations viable. transport minister Simon “New Zealand Gov- involved are making “Yes viable, Japan and

Bridges announced the ernment Procurement Joe Barnett the right noises. UK are both likely sources, Government will seek to will also collaborate Vinsen says they however both countries are include additional electric with the private sector and have already met with MBIE short of used stock of EV’s, vehicle providers in the co-ordinate fleet purchases and EECA over the cost suitable for corporate and contract. to stimulate demand for of life modelling used for government contract,” he “Electric vehicles are a electric vehicles and attract vehicles. says. “I think the UK is one I growing industry and New more electric vehicle manu- “There is an openness can work with to provide a Zealand should benefit from facturers into New Zealand.” from MBIE to include used constant source.”

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What is Cartopia?

urners Group’s Carto- pia website launched Tlast month - offering another sales channel for the increasingly retail-focused company. The company says the ‘online store’ was created to take advantage of the growing popularity of online- only car purchases and will leverage Turners Group’s existing infrastructure, processes, and capabil- ity and deliver a “premium e-commerce experience for customers.” ing convenient and hassle seven-day right of return. on Turner’s stock at pre- Chief executive, Todd free ways to purchase goods, “We are really going to sent but we expect to have Hunter, says people are including vehicles, online,” change the whole ‘used car Cartopia-exclusive stock in looking for more convenient Hunter says. “Cartopia will buying experience’ with the the future,” Rooke says. ways to buy goods online. deliver a premium customer launch of this business.” Stock includes ex-lease “The dynamics of the experience, backed by the But what is Cartopia? and import vehicles. marketplace are changing, trusted Turners brand, very We talked to the head of Cars are not test-driven and consumers are demand- attractive pricing and a Cartopia Jeremy Rooke to by buyers. Instead follow- find out. ing purchase, there is a free Rooke says the site fol- right-of-return. lows on from other ‘disrup- “We offer a ‘test own’ tive’ car retailing websites whereby a buyer has the overseas such as Carvana. right to return the vehicle com Vroom.com and Beepi. for a full refund of the pur- com. chase price within seven- He explains there is a, days of delivery,” Rooke ”growing popularity of online- says. “We believe this gives only car purchases in NZ - this buyers a better opportunity is a trend we have observed to assess whether the vehi- over a number of years.” cle will meet their needs.” “The intention of Carto- Delivery is currently free in pia is to deliver the smarter Auckland - where Cartopia way to buy a car - a pre- is based - and at fixed prices mium online experience, outside the city. Rooke says supported by a premium the brand will spread to oth- offline experience, that er centres, but it is unclear if together form a convenient, the free freight will follow. low-risk, low-hassle option “We will extend to other for buyers.” centres,” Rooke says. “Un- Vehicles are fixed price, decided at present how we with no haggling. Finance would promote entry into any and payments are processed new markets, but free delivery online, and vehicles are de- is definitely a possibility.” livered directly. He told AutoTalk it is too The stock is from Turners’ early to predict volumes. pool - and does not include “At this stage we are stock sitting on the yards of focused on creating aware- recently purchased Buy Right ness for the brand, tuning Cars. our offering and getting it to “(It’s) more of a window market.”

6 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK

Results season: Bumper profits from automotive trade

ugust marks the second of two January, and plans are under way to Retail boosts AHG results major ‘results seasons’ for listed develop the remainder of the site for a Acompanies, and results released pre-delivery workshop for the dealer- in this round show business is good in ship. Work continues to reach agree- the automotive trade. ment on a leased development for a While it is Australian-headquartered, Here is our round-up: further service centre in Takanini. Continued on page 8

Record profits for Colonial

Colonial Motor Company, New Zealand’s only listed dealer group, announced a record profit The New Zealand Automotive Industry’s software provider of choice for the year to the end of June. The company earned $19.2 million, up 18% on last year’s result of $16.3 million, and up 5% on the 2016 result including various non-trading adjustments was $22.6 million. 35 Years In its result the company 3,000 Clients noted the strong performance of 10,000 Users can’t be wrong! its main vehicle brands – includ- Automotive & Industry IT ing the Ford Ranger’s record setting sales, and Mazda becoming the second most popular new ADP Autoline: The world’s most popular Dealer and Distributor passenger vehicle brand. Management System from the world’s largest provider. Trucks also made positive AUTOMOTIVE MANAGEMENT IT returns. “Sales and profitability of heavy trucks were strong and NZ’s most installed and fastest growing Dealer and Fleet Management forward orders remain good System with over 400 installations. despite the market being slightly DEALER MANAGEMENT IT down. “ The first half of the financial year was most positive. NZ’s acclaimed Workshop Management System runs 50% of “As reported in February, prof- independent motor industry service and repair businesses. itability in the first three months AUTOMOTIVE SERVICE IT of the financial year (July to Sep- tember 2015) tracked closely to the preceding year. There was a TSI Group’s own computer hosting and cloud services division, and NZ’s distinct lift in the second quarter largest automotive industry specialist IT services company. which continued throughout the TOTAL BUSINESS IT rest of the year delivering the record annual result.” proudly exports Kiwi know-how and expertise to the world with clients in 24 countries. During the year it purchased a site at Te Rapa, Hamilton which will soon be developed as a parts and service centre for Southpac Trucks. South Auckland Motors’ opened a new airport service Contact: Paul Wilkinson [email protected] 09 5832482 0274475513 centre for Ford and Mazda in

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 7 NEWSTALK

Results season: Bumper profits from automotive trade Continued from page 7 testament to AHG’s strong charge, underlying earnings The bank’s impairment AHG is a significant player operating model and growth were up 3.5% to $82 million. expense rose to $13.5 million in the NZ trade — operating strategy,” Howson said in the Trade Me Motors had in the 2016 year from $12.1 John Andrew and North results. a strong year, revenue up million in 2015, largely due to Harbour Ford and Mazda He says profits were 11.2%, with dealers behind the increase in motor vehicle operations, Davie Motors boosted by the introduction that – revenue from the and personal loans and an Holden, Manukau Nissan and of the ‘easyauto123’ fixed- trade up 26% – reportedly increase in the number of West Auckland Nissan. price warehouse model in due to a “strengthened sales auto loan write-offs. During August, AHG an- West Australia, which will be effort and demand for motor The company remains nounced a 2.2% increase in rolled out to the rest of the vehicle date via MotorWeb. on the hunt for targets to net profits to A$90.1 million, country over the next year. The division also added accelerate its expansion. It on revenue of A$5.63 billion. The company is set to the ability to list cars via an made an unsuccessful bid for Outgoing managing raise a further A$20 million iOS app in April, and in July Motor Trade Finance and was director Bronte Howson says with a share purchase plan to launched a news and reviews mooted as a potential bidder they are very pleased with allow eligible Australian and section. for Australia & New Zea- the result. New Zealand shareholders to Trade Me chairman David land Banking Group’s UDC “We are pleased with the buy up to A$15,000 worth of Kirk says the result is pleas- Finance business. support shown from both new shares in AHG each. ing, and consistent with existing shareholders and guidance provided over the Hellaby focuses on new investors.” Trade Me dealer revenue up past year. automotive Its automotive retail divi- a quarter “The result is in line with Hellaby Holdings – the sion was its strongest, with our expectations. Our invest- one with investments in revenue up 10.6% and profits ment phase is reaching com- automotive and transport up 11.3% to A$135.7 million. Trade Me reported full- pletion and the business is servicing and parts busi- “The automotive result is year profits of $74.9 million building momentum, demon- nesses rather than sausages very pleasing considering the – down slightly on the year strated by the return to profit – posted a 30% fall in profits challenges of the Western before. growth overall and ongoing as restructuring to exit non- Australian market and is a Excluding a one off revenue growth in our Gen- core businesses and focus eral Items marketplace.” on automotive and resource units under new chief execu- Heartland reports $54.2 tive Alan Clarke continues. million profit “FY 2016 was a difficult year and not one we expect to be repeated,” Clarke says Heartland Bank — the in the company’s results parent company of vehicle release. “We do expect to see financier MARAC — posted a a stronger performance in full year profit of $54.2 mil- FY 2017 as our new strategic lion, up 12% for the year to plan takes effect and we focus the end of June. on building scale and market The bank’s ‘households’ share in our automotive and division lifted net operat- resource services groups.” ing income 12% to $86.1 Net profit dropped to million as auto lending $19.6 million, or 20.4c per grew 9.5%, personal loans share, in the 12 months including those through the ended June 30, from $28.4 Harmoney platform jumped million, or 28.6c per share, a 55%, and reverse mortgages year earlier. Revenue rose 2% increased 8.2% in New Zea- to $795.5 million. land and 10% in Australia. Clarke said there were The unit’s loan book was growth opportunities for $1.69 billion as at June 30. Hellaby’s automotive group Business banking in- in the Australasian auto- creased net operating electrical sector and will income 5.4% to $43 million consider other acquisitions, with assets of $907 million, while it sees cost-saving op- and its rural division boosted portunities from integrating income 9.6% to $26.3 million TBS Group with the resource on $552 million of loans. services division.

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Does flooded vehicle We deliver move go far enough?

Continued from page 1 in the right direction,” Duffy people that checked by October. This tells AutoTalk. “Obviously, will enable vehicles en route when we introduced our to New Zealand to be border policy around vehicles writ- ARE NOT checked and subsequently ten off in another jurisdiction certified according to the we were thinking of the con- requirements they were pur- sumer information problem, LOOKING chased under. this doesn’t resolve this, but The NZTA will amend the it goes a long way.” Vehicle Inspection Require- Imported Motor Vehicle FOR JOBS... ments Manual (VIRM): light Industry Association chief vehicle repair certification, executive David Vinsen was used by repair certifiers, to keen to back the move. When you are looking to reflect the change. He, like Patrick, backs the recruit new senior staff you Motor Trade Associa- integrity of the inspection tion chief executive Craig system, but notes the ques- want the very best person Pomare welcomed the tion of what consumers must available. move, which follows lobby- be told remains. ing from some parties. “We welcome the proce- The very best are probably “MTA raised this issue with dures and rules being tight- not looking to change jobs government in 2015 and ened up,” Vinsen says. 2016, so we are happy to see He says the association and that’s where AutoTalk movement.” still believes, however, that comes in. But Pomare is keen to eliminating the trade of see progress on a review of damaged vehicles from Aus- We reach pretty much near the Consumer Information tralia could be the answer. all the people in senior Notice card information, as “Our gut feeling is that if has been suggested by the they are not good enough management in the auto sales minister of commerce, Paul for Australia, why would we industry – the people that you Goldsmith. want them.” “While a reputable trader need to recruit. That’s why may be open with a cus- Inspections easier when Seek or Trade Me won’t tomer at the first sale, there Vehicle Inspection New cut it, more people advertise is little guarantee that this Zealand national manager transparency will continue delivery, Sean Stevens, says their senior recruitment with with any subsequent sale. the onus will come on repair AutoTalk. There is no clear tracking on certifiers to ensure the re- the motor vehicle register of placement work, as man- this damage, and so infor- dated by the new rules, are mation for consumers is followed. limited,” the MTA notes in a It will also be important Talk to us today – and get the statement. for border inspectors to best deal on staff recruitment “There is a lot more work flag vehicles correctly — he to be done, but this is a fan- notes it will become key tastic start,” Pomare says. that issues such as hail and DALE STEVENSON Trade Me Motors trust rain panel damage are not and safety head Jon Duffy, confused with flooding. [email protected] 021 446 214 who spurred the most recent But it will make a signifi- round of interest in the issue cant difference in clarifying of damaged Australian ve- if a car is flood damaged DEBORAH BAXTER hicles when it required such or not. Previously replace- [email protected] vehicles to be declared on ments were only required if 027 530 5016 the site, is also keen to see flooding extended beyond a progress on the consumer certain level. Now there will information issue. be no judgment call or grey “We think it is a great step area.

10 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK

Dealer comes up with sound solution

prominent Auckland signals, Bluetooth, and en- with a variety of purpose wide warranty.” importer and dealer tertainment. built Digidrive marketing Lewis says the brand’s Ais launching a new Recommended retail for tools, and the company has second-generation units are venture which both improves the Digidrive systems is from three representatives across already under development. imported vehicles New Zealand to “Launching in October being sold to cus- support their au- the next generation will run tomers – but also thorised dealers. on an android operating sys- has a profit margin “To drive sales tem,” Lewis says. “Effectively in it for the vendor. we have a suite of this means the driver has a Digidrive is the marketing tools mirror link with their smart brainchild of Mark for dealers; vehicle phone, enabling the screen Lewis CEO of Auck- window hangers, the driver has on the phone land-based City customer brochures to appear on the Digidrive Motor Group, who and fully operational unit in the car. for the last 16 years Digidrive marketing “As well as this, it can use has been importing stands for customer Google Maps.” and selling vehicles sourced $995 fitted and installed, demonstrations,” he ex- For more information from Japan. but dealers can buy the unit plains. “Digidrive also offer a contact [email protected] Lewis says for years wholesale starting from only comprehensive 12 month NZ or call 0800 472 8628 he would hear the same $380. The Universal model questions from customers fits standard DIN spaces, and regarding original fitment includes those key features audio systems: Does the hunted out by customers navigation work, does it as well as USB and SD card have NZ radio stations and ports. does it have Bluetooth? The second type are OEM “We set out to find a solu- units designed to fit in cars tion that not only delivered with unique dash formats Specialists in what our customers told us and shapes. They have the they wanted but also a prod- same features as the uni- pre‑shipment inspections uct that was profitable, easy versal system but also have in Japan & UK for our customers to use and premium componentry, are for us to sell,” Lewis says. compatible with canbus-  Full border inspections “After two years of re- steering wheel controls and search and many trips to reversing camera and sensor  Authorised MPI inspections various manufacturers we systems. designed and built a solution Available to all dealers,  Authorised NZTA inspections specifically for our NZ condi- Lewis says the units can tions and drivers, Digidrive increase revenue and profit-  Odometer verification was born,” Lewis explains. ability when added as an With well over 10,000 cars option at the time of sale,  Pre-export appraisal per month being imported greater still if financed. into NZ, he saw there was a He has also found adding  Vehicle history reports real need, not only for the the systems as a great way fresh imports but also to to improve the saleability of retrofit cars that were already aged stock. in NZ with this technology. “It also drives sales of Lewis said his customers aged stock when pre- wanted four basic functions. installed and it can be used They wanted NZ navigation as a negotiating tool to help JEVIC NZ and genuine maps, NZ radio retain margin.” stations with good strong Dealers are supported 09 966 1779 www.jevic.co.nz

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 11 NEWSTALK

Kiwi dealership appointed Fuso general distributor

New Zealand-owned com- Fuso New Zealand Limited, (Fuso distributor Mitsubishi Motors New pany which began as a one-man NZ), a wholly owned subsidiary of Zealand Limited (MMNZ). Aoperation selling trucks from his Keith Andrews Trucks Limited (KAT), Daimler Trucks Asia (DTA), which Whangarei home will now become the is the new general distributor for the combines two entities being Mitsubi- NZ general distributor for Fuso truck brand in New Zealand, and will transi- shi Fuso Truck and Bus Corporation and bus from January 1, 2017. tion the business from the incumbent (MFTBC) and Daimler India Commercial Vehicles (DICV), is making the new appointment. “The change of distributor is in line with our global strategy of customer dedication. We are aim- ing to have distributors that solely focus on commercial vehicles, rather than combining passenger cars and trucks,” says DTA head of communications Florian Laudan. “We look forward to working together with Fuso NZ, which will be a dedicated general distributor for the brand,” says DTA head

Morning Port Calls Tokyo Car 1617 Carrera 1618 Tokyo Car 1620 Miracle 1619 Osaka 2 Sept 15 Sept 2 Oct 16 Oct Nagoya 3 Sept 16 Sept 3 Oct 17 Oct Yokohama 5 Sept 17 Sept 4 Oct 18 Oct Auckland 20 Sept 6 Oct 20 Oct 6 Nov Wellington 3 Oct 9 Oct 31 Oct 10 Nov Lyttelton 1 Oct 8 Oct 29 Oct 9 Nov Nelson 3 Oct 11 Oct 31 Oct 11 Nov of marketing, sales, and customer PORT TO DOOR SERVICE INCLUDING: service Micheal Kamper. “Fuso NZ is wholly owned by  MPI Border inspection  NZ Customs clearance Keith Andrews Trucks, which is a highly successful and longstanding  Odometer certification  Delivery Nationwide dealer, and has the right compe-  Digital Photography for  Insurance tence to propel the Fuso brand in New Zealand,” says Kamper. prior sales in NZ The Fuso New Zealand operation will run from new premises at 8 Landing Drive, Airport Oaks, Auckland. www.armacup.com It has already appointed a network development manager and a national parts manager and anticipates seeking another 15 to 20 staff members in the next six months. Continued on page 15

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Thames continues Signature work

oyota’s Signature vehicles from Japan. land ex-lease or large rental cars and in the $20,000 to Class started life as an Going back to Signature fleets,” says Davis. $25,000 Signature Class Tanswer to the growing Class beginnings, Toyota “A large proportion of bracket. The class over used import trade - but as New Zealand’s general both come to the Thames $25,000 comprises the High- it continues to develop it is manager of used vehicles facility for value add – TNZ’s landers and Prados etc.” turning into something quite Andrew Davis explains that focus point.” The car with which Sig- different. the Kiwi market is unique as According to Trade Me nature class does the most While initially the brand 1986 marked the start of a data, the peak selling bracket volume? The Corolla at 50% covered a broad range of government tariff-reduction for cars is $11,000 to $15,000. of the model mix. used import models, today programme that decreased “The low end of the The Thames refurbish- the bulk is New Zealand new import tariffs from 50% to market from $10,000 doesn’t ment process entails a full stock being returned to the zero over a decade. provide much value,” says service check prior to a dealer network. That is not Toyota took advantage the Davis. “It’s difficult to be comprehensive body and to say the company is out end of local assembly and competitive and add value paint refurbishment, restor- of the import game - with made a name for itself in the in that space. We have a ing cars to as near as new a ratio of three to one used late 1990s by putting Toyota bigger share in the $10,000 condition. Imported vehicles cars it processes being sold used import cars through its to $20,000 market in FRO Continued on page 15 as its approved used cars Thames facility, which was rather than getting the full itching for an opportunity to Signature treatment. rejuvenate itself. A total of 49,000 have Today it could sit in the hit the road since Toyota’s top ranks of vehicle brands Thames facility started in its own right. refurbishing used cars via “As the country’s seventh its Signature Class brand in largest vehicle franchise, 1997 – around 3100 a year. we have a strong focus on Since the programme Signature Class fuelled as it started, 64% are New Zea- is by first registered overseas land new vehicles while the (FRO) used import cars and other 36% are imported used first registered in New Zea-

14 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NEWSTALK

We’re here to help you provide the best insurance protection for your

Continued from page 14 cluding Prius plug-in Hybrids customers. also have their odometer – imported under a new certified, a New Zealand- scheme reported on Au- compatible sound system toTalk.co.nz over the last installed and relevant part month — receive these ben- replacement to original efits for a five-year term. equipment specifications, The Thames plant, both in addition to a full safety ISO 9001 and ISO14001 inspection by the AA. accredited, is 62,000sqm All Signature Class vehi- and the actual building cles are sold with a three- 22,000sqm. Production plant year warranty, three years of capacity, according to its AA roadside assistance and general manager Peter Man- Simon Hamilton Shane Plusa Kerry Smith three years of warrant of fit- ning, is 22 units per day, with 021 707 603 027 555 4025 021 033 7028 ness checks. current output at about 17 All hybrid vehicles— in- units per day.

Kiwi dealership appointed Utilise our wealth Fuso general distributor of experience and Continued from page 12 industry expertise Kurtis Andrews is the newly appointed managing director of Fuso New Zealand Limited, and he has stepped to drive your down from the KAT board. Andrews says this is a whole new territory for the family-owned company and is a work in progress; he business forward. also points out the two companies, KAT and Fuso NZ have independent chairs and separate directors. The two operations, KAT and Fuso NZ, will run from different premises but will share some common marketing and administrative functions. “We are obviously very aware of the wholesale and retail relationships we need to maintain, and we are 0800 674 678 working with the network to ensure Fuso’s success in New Zealand,” says Andrews. www.mainstreaminsurance.co.nz “There is significant work to be done to re-establish Fuso as the number one truck brand in New Zealand, which it once was,” he says. Andrews says over the next five months, Fuso NZ will be working with MMNZ to ensure a smooth transition for all customers. “From 2017, we will be looking to establish a range of initiatives that will include the expansion of the network and the range of products,” says Andrews.

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 15 INDUSTRYTALK Crawford’s Case brought to you by By David Crawford, CEO of the CRAWFORD’S CASE Motor Industry Association of NZ (Inc). By David Crawford, CEO of the Motor Industry Association of NZ (Inc). MARAC, a division of Heartland Bank Limited. Plug-in vehicles

ecently the Minister of sockets and plugs (connec- Each night I had to remem- and I made the most of it Transport announced tors) that it believes should ber to plug in the vehicle and while I could. Why wouldn’t Rthe makeup of his be met when charging sta- at first this was not a chore. you? electric vehicle leadership tions are constructed. The However, as the novelty group. The Motor Industry recommendations have been wore off I must confess it Record new vehicle Association (MIA) is pleased developed by the MIA’s prod- became a little tedious. registrations to have a presence in the uct and safety committee in The incentive to plug it in As we head into the last group and is already play- conjunction with input and remained strong though as quarter of 2016, an already ing an active and construc- advice from industry, local the price difference be- record year to date for new tive role in encouraging the and central government and tween petrol and electricity vehicle registrations just got uptake of electric vehicles in charging station providers is quite large in favour of stronger with the highest New Zealand. through the NZTA’s working electricity. August registrations since Of course, it’s not surpris- group on EV infrastructure. Cold winter days tended 1984. The market to end of ing that the MIA is so actively Once council has endorsed to draw down power from August is up 7% on this time engaged; it is after all in the the recommendations, the the battery quickly as it not last year. Sales of com- best interests of its members MIA will publicly release only had to drive the PHEV’s mercial vehicles remains to be so. With seven to ten them as soon as possible wheels but also the heater. exceptionally strong and new models a year over the to help inform the market But the trick was to turn the SUVs continue to gradually next five years being intro- place. heater temperature down, or displace passenger sales. duced into the market, the off altogether, and use the At the start of 2016, number of EVs and plug- My experience living with a heated seat function, which most people, including in hybrid electric vehicles PHEV for three months drew down the power much me, thought sales for 2016 (PHEVs) in the fleet is set to Distributors of light ve- more slowly. EVs and PHEVs would plateau. However, I’ve significantly grow over cur- hicles take turns to loan me drive differently too - they been proven wrong and on rent, albeit very low, levels. a vehicle for three months are smooth, quiet and com- this occasion that does not One of the areas in which as part of my contract with fortable. bother me at all. Economic the MIA has been very active the MIA. The last time it However, the best point indicators remain strong, is formulating advice for was Mitsubishi Motors New about the PHEV was not any with the strongest net im- central and local government Zealand’s turn, which saw of those aforementioned migration on record, healthy on public charging station me drive the Outlander plug- points, although they are tourism sector and a gener- connectivity preferences. in hybrid electric vehicle sufficient a justification in ally robust economy, all of Providers of charging in- (PHEV). themselves. No, it was the which continue to drive sales frastructure have to wide a “What is it like” was the smug factor. My environ- of new vehicles in the year to range of options to manage most common question mental credentials ran high date beyond expectation. as a result of the new and asked by people. By that used vehicles entering the question they were meaning market combined with DC what is it like in comparison and AC charging technolo- to a normal internal com- gies. Some standardisation bustion engine vehicle. My image to fill in this regard would be immediate response, with a beneficial. smile on my face, was, “well The MIA’s council will I don’t visit a petrol station consider a proposed set of very often”. recommendations on cables, But there is more to it. Drive away with finance from MARAC Provided by Heartland Bank Limited marac.co.nz MARAC is a division of Heartland Bank Limited. Lending criteria, fees and charges apply. heartland.co.nz

16 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz INDUSTRYTALK

Proudly sponsored by

SHAW THING & By Gordon Shaw – Chief executive officer – Vehicle Inspection NZ Change underway in rental fleet

ave you ever won- The NZ rental car fleet is dered how many made up primarily of three Hrental cars, vans and tiers of operators: camper vans are operating • Tier 1 – International on New Zealand roads each brands such as Hertz, year. It may surprise you that Avis and Budget that have there are many more than new or near new vehicles you think. • Tier 2 – Mainly NZ- Government statistics do owned or operated not provide a specific data brands such as Jucy, set related to the total rental Omega, Apex and Go fleet in NZ. Estimates are, rentals however, that at the height • Tier 3 – the rent a dent season by offering a wide are in the fleet and on how of the summer season there companies with vehicles range of vehicles options to the exiting of vehicles from are over 20,000 rentals that can be up to 5 years customers. the fleet occurs. For example, vehicles in the NZ fleet. old Some rental operators are condition appraisal reports As we are now officially In NZ we also have camp- looking at parallel importa- can be undertaken when in spring and the days are er vans and motor home tion of vehicles from Japan vehicles go off fleet at the end getting longer, and a lot of us rentals operators. If you live and the U.K to increase the of summer so that any repairs are turning our attention to in Auckland, Christchurch or sourcing of potential vehi- and maintenance occurs upcoming school holidays, Queenstown, these vehicles cles to add to their fleets. before winter storage. This labour weekend holiday and will be very familiar on the However, from what has an advantage for the next also about your summer / roads. The biggest opera- I have read on TripAdvi- season by increasing CoF pass Christmas holidays. tor of camper vans in NZ is sor most of the feedback is rates when the vehicles are In the northern hemi- Tourism Holdings THL with a related to the reliability of the put back on the fleet. sphere potential travellers fleet of over 2000 campers vehicle and not the price. So These operators are also and tourists are thinking at the height of the summer getting reliable vehicles and looking to have the regula- about their winter holidays in season operating brands keeping them fully main- tory inspections undertaken the sun in New Zealand. such as Maui, Brtiz and tained is the goal. on site to reduce vehicle So what does that all Mighty. The regulatory framework movements at peak periods. mean to our NZ rental fleet? One of the more recent for these vehicles means They are also looking at how Well it means that at this time changes has been in the that they need to have a 6 company owned vehicles of the year companies are mix between new and used monthly regulatory inspec- can be divested at the end bringing stock out of storage vehicles across the entire tion (CoF – Certificate of Fit- of their fleet life. and also gearing up to add rental fleet (both cars, vans, ness) undertaken by an NZTA I have only really lightly more vehicles to their fleets. campers and motor homes). inspection organisation. touched this topic but I think To quantify the revolution The bigger fleet operators Smart rental fleet opera- you will now see that there that is taking place let’s first look to maximise fleet utilisa- tors are now focused on how is a lot more to our NZ rental look at some stats and some tion rates and to maximise to maximise the productiv- vehicle fleet than meets the context of the rental fleet. the rentals returns in the high ity of the vehicles while the eye.

See us ﬁrst for... Specialists in JEVIC Authorised NZTA Border Pre Shipment Inspection Inspecons Agency 0800 GO VINZ

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 17 MARKETINGTALK

Do I need a new lead management system?

y now most dealerships Matt Darby works for AutoPlay, which acknowledge they need provides app-based lead-management Bsome form of lead tools for Kiwi dealerships. To find out What percentage of customer management system, be it more, contact [email protected]. info does your team capture? their DMS, specialty automo- You cannot contact or tive tools like AutoPlay Sales remarket to potential cus- Pipeline or broader CRM tools to be able to see how many to manually count leads to tomers if you don’t have their like Salesforce. The ques- leads each salesperson has work this out. information, and if you don’t tion has evolved from “Do I created, as well as quickly ac- know whether you have need software to manage my cess breakdowns by make and How long does it take you customer information it can leads?” to, “Am I happy with model or new and used. to complete a sale from be hard to improve. how my current system helps Where are your leads enquiry to completion? me manage my leads?” coming from? What is the velocity of your Why are customers choosing Lead management is such What is the breakdown of sales, and how many times not to purchase with you? a critical part of managing a how customers are getting do you contact a customer Brands spend a lot of dealership that you can’t af- in touch with you? Are they before achieving a sale? money on customer surveys, ford not to review it regularly. coming via phone calls, emails These are key things that help but no one really has a great There are many things which or walk-ins. What channels you understand whether the handle on why custom- determine how effective a are generating the most leads sales team is putting enough ers choose not to buy from system is, including whether — websites, newspapers or work into maximising the them. If you are unable to it’s easy to use, saves time, direct marketing? Which mar- leads they receive. get this info direct from the helps you sell more or faster, keting campaigns, how much customers, then the next best and whether it allows you to are they costing you and how What does each of your source of information is your capture more data. To quan- easy are they to convert? You salespeople have planned sales team. Their thoughts on tify these questions, you need should be able to answer all of for tomorrow, and are they why they missed out on a sale to be able to understand these questions without hav- keeping up to date with may reveal a lot. how your lead management ing to wade through spread- their to-do list? system is being used. sheets of data. Knowing what your sales Which vehicles are Below are 10 questions team are up to is a big help generating the most activity, you need to be able to What is your dealership’s when it comes to managing leads, test drives and sales? answer quickly and easily conversion to ‘test drive’ staff. Not only should they be If your lead management when it comes to your lead and conversion to ‘sale’? able to show you Test Drive tool is inventory based, then management system. If you Conversion is arguably the and Delivery bookings, but as well as being able to meas- cannot answer these it may most important KPI when also their plans for proactive ure the most popular makes be time to review what you it comes to selling cars, as activity for the coming day. and models, you’ll be able to are doing in this space. it tells you so much about drill down at a granular level salesperson performance. How quickly do your sales to see which vehicles are How many leads has your team reply to email enquiry? generating the most activity, dealership generated during Where are your leads at in Getting back to custom- test drives and sales. the month? the road to a sale? ers quickly is important. Chances are that this At the very least you should Knowing where every one Without a measurement tool sort of information is being be able to easily see the num- of your leads are at is key to it’s time consuming to work captured either directly or ber of leads your dealership anticipating whether you will out whether your team are indirectly as part of your lead has generated over the course reach your monthly targets responding to email enquiry management process. Gaining of the month. You also need or not. You should not have in an acceptable timeframe. Continued on page 21

18 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz MARKETINGTALK

Buyer intentions, are they complex or simple?

riting on the subject findings have been captured eas as seating, specifications, of digital marketing from thinkwithgoogle.com, fuel economy, test-drive Wand its influence and the publication The 5 comparisons and configuring turn to their mobiles, with on car buying intentions has Auto Shopping Moments your car options. half of all car shoppers using never been easier. Why? For Every Brand Must Own. their smartphones while at the simple reason that there The five distinctive shop- Can-I afford-it-moments the dealership. is so much information avail- ping moments highlight Once consumers can The author David Mo- able. Hence the opening title, the ever expanding use and imagine owning a particular gensen reflects on the fact are these intentions com- significance of both YouTube vehicle they need to know if that the first brand re- plex, or are they simple? video and mobile phones they can afford it. For many searched is the same brand A car buyer’s digital shoppers the value of purchased only 22% of the journey in the months their current car is just time, and that a dealer’s leading up to a vehicle Peter Aitken as important as the price chance to win over a shop- purchase is simple in [email protected] of a new or replacement per isn’t just happening in the sense that most of or 021-940 318 car. person, it’s happening online us can understand why — often on a smartphone. a buyer would need to Where-should-I buy-it There are three things to take in a wide range of varied by intending car buyers, and moments keep in mind to make sure inputs to assist their decision outline what happens for Visits to the dealership both brand and dealership process. The complex part of buyers as they work through remain a critical step in the come to the forefront of any this decision process is trying each moment. process, with one in three mobile search. to ascertain which informa- locating or calling a dealer Be there: with the majority tion source input is more Which-car-is-best moments on their mobile device. of the car-shopping process important than another, in Six out of 10 car shop- Some 84% of mobile phone moving online, it is crucial what order were they made pers enter the market unsure searches were for “are deal- that you be there when and and over what timeframe. which car to buy. Often ers open on Sunday”. Search where people are looking as Today, buyer intentions shoppers consult someone interest for inventory, to one in four car purchasers can be comprehensively they trust, and read blogs finding the right car in stock, turns to their mobile every and digitally researched and or forums or by searching is growing more than four day to research vehicles. assessed by the informa- Be Useful: Consider how tion gathered by ‘big data’ Six out of 10 car shoppers enter the market you can best meet shopper’s aggregators such as Google unsure which car to buy. needs, and help them to do or Amazon. Importantly, big things they do most, such as data research is available review sites. No matter the times faster than overall auto valuing their trade, searching to any dealer who seeks to source, data shows these search interest. for prices and inventory, or put into practice relevant early research moments are finding your dealership. findings to fine-tune their increasingly influenced by Am-I-getting-a-deal Be Quick: Mobile phones existing digital marketing video. Of those using You- moments have made us all impatient. processes. Tube while buying a car, 69% Shoppers need to know We expect to find anything we In this article I outline a were influenced by it more they are getting a fair deal. need at the tips of our fingers. number of retail automotive than TV. Whereas in the past the It’s not just about who has the actions from these findings question in a shopper’s mind right answer, it’s also about that may assist DPs or sales Is-it-right-for-me moments as to whether they thought who answers it the quickest. managers, to fine-tune their This moment is about all they were receiving a fair If you do not, then most likely dealerships digital market- the fit for need and life mo- deal was a gut thought, some other dealer will beat ing processes. The research ments, considering such ar- today shoppers can and do you to the shopper.

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 19 F&ITALK Proudly brought to you by the market leaders Business managers…undervalued

s a very average sales- F&I seed in the early stages tomer prior to introducing Actually showing them the man casually plonks of a presentation. them. An effective introduc- difference between financing Aa deal on the busi- We refer to this as a tion should follow in the vein for a three to four-year peri- ness manager’s desk and ‘presentation’ because we of “Hi *business manager*, od via the dealership against says, “These guys are paying know nowadays people are this is Mr and Mrs Carbuyer, the cost of tacking it on to a cash - I will leave them to on your yard for a reason. A and they have purchased the … 30-year mortgage - and the you”, a potential bunch of large percentage of purchas- They are interested in talking to interest portion alone - will money is about to leave your ers have done their home- you about a mechanical break- usually speak volumes. dealership. Does this sound work and know what they down insurance policy, and The bottom line is a good familiar? want, while business manager should It is crucial to remember so their they are be producing an average just how important busi- pres- Warwick Bourne looking $1,000 F&I profit per unit ness managers are to the ence Northern regional to pay sold for the dealership. dealership. The support on your sales manager at cash, If you are a dealership these people get within the yard Autosure I have selling 20 units plus a month dealership often ranges means suggest- and do not currently have a from very positive to almost there is a ed that dedicated business manager, non-existent. good chance you’re going to they talk to you about keep- isn’t it time you seriously Admittedly these money sell them something. At this ing their cash in the bank and weighed up the option? Here makers are the masters of point they require someone investigating the benefits of is the simple maths: their own destiny to a great to ‘present’ to them the fea- financing a portion of the vehi- 20 units a month X $1,000 extent. It all starts with en- tures and benefits of dealing cle.” At this stage the salesman F&I profit per unit = $20,000. gaging the sales force and with your dealership. has done his job and it is now Even if you had to pay for ensuring it understands the The handover becomes time for the expert business a good business manager value the business manager all important once the initial manager to earn his keep. $10,000 per month, you are adds not only to the dealer- close is completed. If the While many purchasers will still doubling your investment ship but also the salesman’s business manager has done tell you they are paying cash, in that person monthly. You back pocket. Let’s face it, his job correctly and trained the business manager should do the maths over a year… a salesman’s main focus is the sales team properly, the be trained to ask questions Business managers...un- predominantly on selling handover then becomes that pinpoint whether they dervalued? the car as that is how they another potential revenue are getting a loan from their This is a very quick exam- are compensated. Having stream for the dealership. bank or using equity from ple of some of the content them share in a piece of the A salesman should always their home, which translates covered in the Autosure F&I finance action is a great way check that the business into financing it. seminar. Contact your local to incentivise some good be- manager is free and his office With this knowledge the Autosure representative to haviours around planting the is ready to accept a cus- business manager can now attend the next seminar. work to convert the custom- Franchise May June July Finance 37% 41% 39% MBI 44% 57% 45% PPI 8% 14% 12% GAP 27% 38% 32% MVI 17% 8% 12% Used/ Import May June July Finance 39% 41% 37% MBI 46% 48% 51% PPI 17% 15% 12% GAP 24% 20% 36% MVI 17% 22% 18% May June July Franchise $919.00 $903.00 $927.00 Used/Import $1,139.00 $1,109.00 $1,089.00

20 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz er to dealer finance options. Mechanical Breakdown Insurance

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Four years and almost 400 business partners

lot can happen in four years, and that’s not just limited to the FIFA World Cup, the Rugby World Cup and the AOlympic Games. If I look back to 2012 when Provident first started building our team, we were a group of people committed to working together to achieve our goal of supporting and serving our customers and being the best in our business. Our focus was clear; to work hard in building a team of people who are passionate about our business and not shying away from the long hours or the commitment. We started with building a culture of excellence in all that we do, and part of this demands that our people deliver on our promises. Delivering on promises requires a rare combination of passion, integrity, competence and commitment, and we know that our team honours these values. They are the core values that underpin everything we do, it’s part of the DNA of who we are. It’s also a part of our recruitment process to select our people based on their ability, character and potential. Training is at the heart of our business. Training of our people, and training that helps to support and develop our dealer businesses. Through our ongoing development of F&I training, tailored to individual businesses, we’re proud to have been partners to so many of their successes. For a team to perform to its ultimate strengths, it’s vital to have the backing of dynamic products and systems. Our ob- jective is to constantly develop and deliver innovative products, systems and support based on listening to the needs of our customers, and delivering solutions to meet their needs. Significant examples include: MyCarInfo: Provident’s unique mobile app for our policy- holders to store all important details about their vehicle and its finance, insurance and maintenance in one place. PICAL: Provident’s exclusive quick-quote finance calculator that sits on your desktop. Multi-Year Motor Vehicle Insurance: Provident’s motor vehicle insurance that ensures ongoing insurance cover and attractive renewal commissions that are advantageous to the customer and the dealer - and the first of its kind in New Zealand. The Provident MPG sSystem: the proven F&I programme designed to help make dealer’s profits grow. And what can you expect from Provident for the next four years? Passion, integrity, competence and commitment to continue to support our clients, deliver on our promises and provide more innovative products, systems and services to help you maximise your F&I opportunities for profit and protection. Steve Owens, chief executive of Provident Insurance. Do I need a new lead management system? Continued from page 18 access to this information quickly and easily will allow you to answer a lot of questions about how effective your lead- management tool really is.

22 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz TRADE DIRECTORY The comprehensive guide to every service a dealer could use

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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 23 ADVANTAGE

SEPTEMBER 2016 SUV update: MA or MC

mported Motor Vehicle Industry The following vehicles are confirmed The following vehicles are confirmed Association research continues into as MA class, with insufficient special as having two or more special features. Iwhich SUVs qualify as MA or MC features and/or physical clearance to be If they meet the physical clearance class, according to NZTA’s interpreta- MC class: requirements, these will be MC class: tion in their Technical Bulletin 38. Make and Model Make and Model It has now been confirmed the Mit- BMW X3 Ford Explorer subishi Outlander and RVR/ASX will not BMW X5 be considered MA class if they meet MC Land Rover Defender clearance requirements. Ford Escape Land Rover Discovery NZTA has confirmed that these models Ford Kuga Land Rover Range Rover have sufficient “special features”, and so Honda CR-V Mitsubishi Delica D5 See note below will be MC class if they meet the clearance Lexus RX series Mitsubishi Outlander See note below requirements. Mazda CX-5 Mitsubishi Pajero Mazda CX-7 Mitsubishi RVR 4WD Nissan Dualis Nissan Safari/Pathfinder Health Nissan Juke Porsche Cayenne And Safety Nissan Murano Suzuki Escudo See note below Nissan X-Trail T31 and T32 series Suzuki Jimny Subaru Forester Toyota FJ Cruiser Subaru Outback Toyota Landcruiser Are you prepared for Toyota Harrier the new Health and Safety Toyota Prado framework? Toyota Kluger Volkswagen Touareg See note below Toyota Rav4 See note ** By 2020, the Government aims Note: Meets MC class physical clearance requirements Toyota Rush (Daihatsu Be-Go) to achieve a 25% reduction in (Models listed in italics have been added workplace injuries. Toyota Vanguard since our last update.) New rules to achieve this goal Volkswagen Tiguan If you’ve got a particular make or were introduced on 4 April. Are ** If equipped with both DAC and diff model that you’d like investigated, the you ready? lock, they might be class MC; the physical clearance requirements will need to be IMVIA can help. Send your request to The IMVIA is here to help, with checked to determine this. [email protected], or give us a call on industry-ready Procedures Kits 0800 0 IMVIA (0800 046 842). for workshops, car yards and compliance shops – developed in conjunction with experts HRtoolkit. For more information, contact: Malcolm Yorston, Technical Services Manager on 0800 046 842 or DDI 09 573 3243 Email: [email protected]

Advice and advocacy for the used vehicle industry WHAT DO If you have technical questions, compliance problems, WE DO? consumer complaints, staff issues – we can help! 24 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz Advice and advocacy for the used vehicle industry

Vinsen’s View The monthly report from IMVIA chief executive, David Vinsen

Thought leadership cles, to show that we are an attractive place for manufacturers and infrastruc- “Leadership is influence”. — John C. Maxwell * ture developers to trial the technology. The Ministry of Transport is currently eadership has taken many forms Since our inception, as well as of- considering the legislative changes throughout history, with styles fering our regular technical advice that will be necessary to provide for Lranging from charismatic heroic and political advocacy, the IMVIA has the changes in transport and vehicles, military commanders who led from the worked to identify the trends likely to looking out to 2025. front, to motivational politicians who affect the used vehicle industry over It’s been argued that with a fully led from the rear. time. autonomous fleet, major urban areas The traditional military leaders were We have described this as “trying to may only need about 15% of the current often fierce warriors, personally brave look over the horizon”, to see what’s number of vehicles. Imagine the effect and always physically involved in the coming at us, and naturally to benefit this would have on congestion, traffic actual fighting. Think of Alexander the our membership. This has also led a engineering, parking requirements and Great, Genghis Khan and Napoleon, number of people, including Minister urban design. From a motor industry and closer to home Hongi Hika and Te of Transport Simon Bridges, to identify perspective, what would happen to the Rauparaha: those who led by personal the IMVIA as thought leaders in the current business model of vehicles be- example. transport sector. ing imported, wholesaled and retailed? Then there were the leaders who We accept this description with And more importantly, for the used led from the rear, often politicians who pride, as we have always aimed to look vehicle import industry, who would buy used oratory to inspire whole coun- beyond our day-to-day activities and and own the ITS-equipped vehicles? tries towards national goals. Think of equip our industry strategically for in- The answers to these questions are rel- Winston Churchill, or John F. Kennedy. evitable change. evant, even critical, for the industry. We Once again, New Zealand has had One of the major trends we’ve need to be aware of the trends so that its own leaders in this style. Michael identified is the development and we can prepare for them. Joseph Savage with his social welfare implementation of intelligent transport No-one is sure how ITS will develop reforms, Norman Kirk and David Lange systems (ITS) in all their various facets. and be implemented, or at what speed, with their anti-nuclear policies, and We’ve been banging on about this for but we do know that there will be Roger Douglas with his radical review of the past couple of years, because we substantial changes over time. Where our economic systems and structures. believe it to be extremely important. there is change, there are risks – and But with the advent of mass elec- ITS has the capacity to change what, opportunity. Businesses that recog- tronic communications and particularly how and where we drive quite radically; nise change and adapt their business social media, another style of leader- more importantly, it will have a dramatic models will do extremely well; others ship has taken on a far greater profile: effect on urban planning and the design will not react fast enough, and may thought leadership. Thought leadership of our cities. suffer accordingly. The IMVIA’s role, as occurs when people and organisa- The move to self-driving cars, buses thought leaders, is to ensure that the tions stand back and identify trends and and trucks will, we believe, happen whole industry has the information in changes in society, industry and technol- more quickly than most people expect. good time to make the necessary ad- ogy, and share their insights via public New Zealand is already preparing to justments. What individual businesses commentary, writing and speech. legislate for trials of autonomous vehi- do with the knowledge is up to them.

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Advice and advocacy for the used vehicle industry If you have technical questions, compliance problems, consumer complaints, staff issues – we can help! AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 25 INFORMATION

EATRE TECHNOLOGY SEPTEMBER 2016 Technology is creating ‘stickier’ customers

BY DARRYN CROTHALL Customer-feedback Additionally, in the New strategies Zealand context, unhappy ticky’ customers are Customer feedback brings customers often won’t com- those who return again purpose to your offering. The plain — you simply never see ‘Sand again to your busi- problem is that it is actually them again. ness. A subset of these will quite difficult to get legitimate Basically getting valid also be your most valuable feedback which represents customer feedback has Darryn Crothall customers, your advocates. a good sample of your always been a chore, and the and negative feedback has These are the customers customer experiences, and data has nearly always been been received, he has seen who will rave about you and doesn’t cause your customers skewed (mostly positive) be- amazing things happen recommend you to others. any inconvenience during the cause the customers who will when the business owner Delivering the sort of collection of data. take the time to respond are responds. experience which builds What is really needed is the already likely to be at one ex- “Basically at that point sticky customers, and then opportunity for all customers treme or the other. This is all the customer often assumes turns sticky customers into to give a very quick rat- changing with live feedback, no one cares, and they are advocates, implies that ing, immediately or shortly driven by technology. just commenting to fire a you know exactly parting shot. When the busi- what it is that they Live customer ness owner quickly rings are responding feedback them back, listens to them to. There is only Recently in this and then takes action to put one way to find space we have seen things right, the customer is this out, and that the emergence of usually recovered, and they is listening to cus- cloud-based compa- end up with a much stronger tomer feedback. nies that use SMS to relationship than before.” Your custom- ask customers for a Wylie says customers un- ers are a wealth very quick satisfaction derstand that mistakes will be of information, rating, along with the made from time to time. probably more opportunity to com- “It’s not about the mis- than you think. If you listen after the service is provided. ment if they choose. A simple take. It’s all about making the to them they can help you That way a large sample of one to five scoring system is effort, fixing it and making develop a better product, responses can be gathered typical, meaning the custom- the customer feel valued.” better service, and offer quickly. er can respond quickly and Customer Radar uses more perceived value. They Customers don’t want to with minimum fuss. ‘word clouds’ to display the are — after all — paying you, fill out forms or be otherwise Then some sort of live most frequently used words so it seems entirely reason- inconvenienced. Mystery online dashboard is pro- coming from customer com- able that you’d be interested shoppers are only accurate vided to allow quick display ments. in what they have to say. in some parts of the survey. and analysis of results. This Along the way you’ll build Focus groups and other means if you identify things to Measurement and stronger relationships, as managed surveys don’t re- improve and make changes, benchmarking well as identifying potential ally work, because they are the results can be seen within Businesses such as Cus- problems, and ultimately self-selecting. Anyone relying hours — at worst within a day tomer Radar, allow every reducing your customer on staff to ask questions can or two. business to have almost real churn. safely assume that those staff Mat Wylie, founder and time ‘scoring’ of customer As Bill Gates once said, most likely to generate nega- CEO of live feedback special- experience. “Your most unhappy cus- tive feedback will have clever ist, Customer Radar, says The effect of changes can tomers are your greatest strategies for avoiding asking that even when those inevi- be easily seen, and longer source of learning.” for it. table slip-ups have occurred Continued on page 27

26 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz INFORMATION TECHNOLOGY

Example of a real time customer feedback display for a business group. Technology is creating ‘stickier’ customers

Continued from page 26 It’s important! this opportunity to over 3200 tions within it (e.g. dealership term comparisons allow At TSI Group we’ve automotive industry busi- service departments, inde- benchmarking. Obviously recently partnered with Cus- nesses, and it will be basically pendent workshops). With a in a group, chain or collec- tomer Radar. We have initial effortless at the point of sale bit of time and effort there is tive situation benchmarking trials underway already, and because of the integration we no reason we can’t improve between businesses is also will integrate Customer Radar are building in. customer engagement and possible. into all our software systems Part of our integration with satisfaction levels across the It’s very easy to use this as by the end of 2016 for New Customer Radar will be to whole industry. internal feedback for staff, Zealand clients, with Australia provide back end analysis giv- The entire automotive in- and even for incentive pro- intended to be not far behind. ing us a ‘big picture’ view of dustry could certainly do with grammes. In doing so we will provide our entire industry, and sec- being a bit ‘stickier’.

means we can address it across our industry locally RADAR WORKS quickly. and internationally. It would It helps my be great for a workshop to have been using Cus- me a different view front desk staff compare itself to indus- tomer Radar in my work- of the business that too, and since the try benchmarks to help it Ishop. As an owner who I can use to drive data is independ- improve. is not on the front desk, it improvement. ent, everyone That has to be a win for is hard to really know what It is really easy in the company us as owners/managers, my customers think of us for our custom- trusts it. and our staff, and a big win and how well we are doing. ers, and it works With more and for our customers. Customer Radar allows straight out of SAM. David Storey more workshops David Storey, MTA im- me to see what customers I get an alert if a customer using Customer Radar, we’ll mediate past president and are experiencing, and gives isn’t 100% happy, which have benchmarking data workshop owner.

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 27 INFORMATION TECHNOLOGY

Dealers need it kept simple

t’s our passion and deter- which drives us to consist- “By embracing the latest DMS technology for the New mination to consistently ently innovate and ensure IT tools available in the mar- Zealand market. “The team at Isucceed and lead the our product portfolio keeps ket, dealers can automate Pentana Solutions continue market place through inno- up with the ever-evolving processes, gain valuable to work tirelessly to deliver a vative solutions which drive technology efficien- DMS that is intuitive and mo- our staff on a daily basis. trends. cies and bile. Our focus is to stream- Identifying opportunities in “Dealers have all the line all business processes.” By Brooke Ebbett the market to increase ef- today need information Whilst innovation plays New Zealand ficiencies for our customers simple and Territory Manager they need a key role in our business, means not only an increase intuitive to take ac- our focus is the customer, in their business revenue tools to help tion at their so we continue to invest in but a pat on the back to us run their fingertips” our staff and technology in for a job well done. business,” says New Zealand he says. order to provide the best Our definition of suc- territory manager Brooke What’s also exciting is the experience for our custom- cess is measured by the Ebbett, who has been work- new vehicle segment contin- ers. Our newly-launched performance of our client’s ing hard with New Zealand ues to set new records. New ‘customer service portal’ business and their growth automotive businesses to Zealand is on track to have is a great example of our in revenue; we focus on the give them the competitive the highest number of vehi- continued investment. dealer. It’s this same focus edge. cles sold in a single year. It’s Whilst many companies a combined result of greater in our field believe they have consumer confidence, as the latest and greatest, we well as dealerships being focus day in and day out open to new technology on multiple solutions. Many and improvements which dealerships offer parts and increase the ease of selling, servicing to assist in custom- delivering and servicing a er retention, implementing vehicle to the customer. It’s the world leading customer through having an efficient relationship management and seamless process that a tool, Dealersocket, which dealership is able to consist- has achieved some great ently deliver more vehicles results. When combined Anywhere. Anytime. on a monthly basis and with an intuitive DMS such reduce chaos, particularly as eraPower, a dealership Your most important dealership information around the end of month. operation takes full advan- accessible from any desktop, tablet or mobile “eraPower is the new tage of the latest technology benchmark and the leading trends. Staff are no longer device. Faster. Easier. Smarter. automotive dealer man- tied to desktop computers to agement system (DMS) in perform everyday dealership Australia and New Zealand. tasks and this is where the The customer experi- game is changing. ence has been completely Own the competitive revolutionised,” says Ebbett. advantage through the latest This comes after he spent dealership technology by time researching the existing contacting us today.

Keep up with the Electric Vehicle industry news

0800 623 687 www.motorcentral.co.nz www.evtalk.co.nz

28 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz INFORMATION TECHNOLOGY

The benefits of dealer-focused IT

he influence of technology has future where computers will allow us extended to every corner of our to make better decisions than we can Tlives, and the pace of change is make on our own, vehicles will learn to accelerating quicker than most expect- find their own customers, and success ed. People are connected to each other will be determined by those who can and to information in ways unimagi- utilise the knowledge and data col- nable in the past, and individuals are lected along the way. The business empowered and have high expecta- landscape over the next 10 years is set tions to match. to change more dramatically than ever This change is a huge opportunity experienced before. for the motor industry. Like every Continued on page 30 change some will adapt and realise gains, and some will choose to keep everything the same. The dealer’s market place has become price-oriented, and in many cases the private seller is The New Zealand Automotive Industry’s software provider of choice the winner. This is why it is important to take advantage of new technol-

Mark Greenfield General Manager 021 502 289 35 Years motorcentral.co.nz. 3,000 Clients 10,000 Users can’t be wrong! Automotive & Industry IT ogy, embrace it, and make it work for your business. Ensure you meet or exceed customer expectations, and make your ADP Autoline: The world’s most popular Dealer and Distributor Management System from the world’s largest provider. customers aware of the value of AUTOMOTIVE MANAGEMENT IT buying from your dealership, as the value proposition is where the dealer truly wins. The more NZ’s most installed and fastest growing Dealer and Fleet Management dealerships that collectively System with over 400 installations. focus on this, the quicker we will DEALER MANAGEMENT IT see change. Stop being forced to sell on price, and proactively start sell- NZ’s acclaimed Workshop Management System runs 50% of ing on value. To build value and independent motor industry service and repair businesses. understand your customer and AUTOMOTIVE SERVICE IT your product you will need to keep learning, and harnessing new technological innovations. TSI Group’s own computer hosting and cloud services division, and NZ’s Leverage tools and informa- largest automotive industry specialist IT services company. tion that’s available to assist with TOTAL BUSINESS IT selling more and spending less. Combine your own experience proudly exports Kiwi know-how and expertise to the world with clients in 24 countries. with your business and customer data, and you start formulating a winning recipe. This comes down to doing something with the business intelligence you have right at your fingertips, instead of ignoring it and not respecting it. Contact: Paul Wilkinson [email protected] 09 5832482 0274475513 We are moving towards a

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 29 INFORMATION TECHNOLOGY

The benefits of dealer-focused IT

Continued from page 29 You will only realise the full benefit of the features of IT that surround your dealership when it is embraced, and the role that it plays now, and most importantly in the future, is understood. One unfortunate ingrained trait that exists within the motor industry is a lack of looking to the future and planning. It’s always been very much a month by month focus for dealers, which hasn’t allowed them to also experience the importance of planning year by year. This has to be unlearned and new habits formed around a total

2017 our focus has shifted towards in- retention through AMPD CRM. novative solutions which will transform • Automa ted professional and the industry as a whole. Our mission is engaging responses to email enquiry to be an intelligent information highway with Auto Attendant. which can reduce time and space, and • Responsive websites that focus on a put the dealers back in the driver seat, mobile first customer experience. gaining some market share back from • Opera ting in the cloud, enjoy the private seller. capabilities, redundancy, backups reducing business risk and Here are some key areas where interruption. dealerships can already benefit from • Easy monitoring of vehicle perfor- the technology Motorcentral has mance, sales person performance, worked on developing: finance and insurance performance, • Reduced data entry through in- advertising performance. business strategy, thinking for the tegration with industry suppliers. • Mobile accessibility. future and today, drawing insight from Reduces time spent operating in Everything is connected in our what we learn along the way. Motor- multiple different front-end systems ecosystem to help you do business central provides tools now, and new while loading a vehicle or transact- better. This is only the start, and we tools will become available through ing a sale. will continue to enhance and evolve technology enhancement. Some of • Suggested vehicles to purchase at the forefront of what technology these will require touching and guid- with Import Genie based on histori- allows us to do. ing, but some can also be automated cal vehicle performance in relating We are very excited about what lies in a way that highly complements your to gross profit, reconditioning and ahead for the motor industry through business. after-sale expense, days in stock and tools and solutions that we will make The team at Motorcentral spent finance penetration in relation to available. our first five years over 2010 to 2015 gross profit. Motorcentral is focussed on helping creating the basic building blocks, • T argeted advertising through motor vehicle dealerships grow their getting a good market share, building AdConnect based on your Google overall market share and become more relationships with dealers and suppli- Analytics and historical sales to for- profitable, through creating intelligent ers, and learning a few lessons about mulate customer demographics. software that leverages information. the industry along the way. We had to • Automa ted marketing, increasing This is why we are here. start with the basics, but over 2016 and customer conversion, referrals and

30 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz STATSTALK USED VEHICLES

USED IMPORTS Imports recover BROUGHT TO YOU BY: fter a relatively static few months the import Amarket bounced back into life in August. Passenger registrations for the month were up 7.7% lar on 13,276 units, followed year-on-year to 12,993 units, by Toyota’s Aqua hybrid in while commercial registra- third on 11,220 units. tions were up a massive 36.3% to 1002 units. New and used car arrivals Year-to-date the market explode in August for passenger cars remains New car arrivals exploded up just 2% at 98,315, while in August with more than commercials are up 6% to Nissan on 213 and Mazda Prius tops Japanese market 13,081 units crossing New 6693. on 76. again Zealand wharves, the highest Toyota was the most The Toyota Corolla Get ready for a flood of tally yet for the calendar year popular brand of passenger regained the lead in the import hybrids, with the 2016. car on 3267 units, up 19.9% passenger market with 633 Toyota Prius yet again top- Year-to-date there have for a 25.1% stake, followed by units, followed in second by ping Japanese car sales. been more than 69,513 new Nissan on 2408, up 12.7% for the Mazda Axela on 610 and It was the ninth-straight car arrivals, and 103,118 used an 18.5% market share. Nissan Tiida on 608. month of sales leadership car arrivals into New Zealand Mazda was third on 1974, In the commercial space for the model - 17,503 being wharves. Honda fourth on 1327 and the Toyota Hiace has a mas- sold in August, 2.6 times the The August tally eas- Suzuki fifth on 674. sive month on 351 units, with number sold in August 2015. ily beat the July number of Toyota also topped the the Nissan Caravan second Honda’s N-Box minicar 9279 new car arrivals in New commercial trade, up 40.9% on 92 and the Mazda Bongo was the second most popu- Continued on page 32 to 482 units, followed by third on 68. USED IMPORT COMMERCIAL MAKES AUG AUG % Market USED IMPORT COMMERCIAL MODELS MAKE Movement '16 '15 Change Share AUG AUG MAKE MODEL VMAKE MODEL '16 '15 TOYOTA 482 342 40.9 48.1 NISSAN 213 144 47.9 21.3 TOYOTA HIACE 351 TOYOTA HIACE 259 MAZDA 76 48 58.3 7.6 NISSAN CARAVAN 92 NISSAN CARAVAN 59 ISUZU 44 32 37.5 4.4 MAZDA BONGO 68 MAZDA BONGO 33 FORD 39 24 Up 1 62.5 3.9 NISSAN NV200 38 TOYOTA DYNA 29 MITSUBISHI 32 23 Up 1 39.1 3.2 TOYOTA REGIUS 37 NISSAN VANETTE 25 HINO 30 18 Up 1 66.7 3.0 NISSAN VANETTE 36 ISUZU ELF 22 CHEVROLET 21 27 Down 3 -22.2 2.1 TOYOTA DYNA 34 TOYOTA HILUX 20 HOLDEN 17 15 13.3 1.7 ISUZU ELF 32 NISSAN NV200 19 SUZUKI 9 4 Up 6 125.0 0.9 TOYOTA TOYOACE 22 NISSAN NAVARA 17 OTJER 39 58 -32.8 3.9 NISSAN ATLAS 18 MAZDA TITAN 14 TOTAL 1002 735 36.3 100.0

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 31 STATSTALK USED VEHICLES

USED IMPORT PASSENGER MODELS USED IMPORTS MAKE MODEL AUG'16 MAKE MODEL AUG'15 BROUGHT TO YOU BY: TOYOTA COROLLA 633 SUZUKI SWIFT 623 MAZDA AXELA 610 MAZDA AXELA 559 NISSAN TIIDA 608 NISSAN TIIDA 551 SUZUKI SWIFT 570 MAZDA DEMIO 528 MAZDA DEMIO 458 TOYOTA COROLLA 513 HONDA FIT 418 HONDA FIT 429 TOYOTA WISH 328 SUBARU LEGACY 375 VOLKSWAGEN GOLF 301 TOYOTA WISH 283 TOYOTA VITZ 278 MAZDA ATENZA 266 Imports recover SUBARU LEGACY 277 VOLKSWAGEN GOLF 265 Continued from page 31 MAZDA ATENZA 259 BMW 3 Series 225 Zealand which was previously the highest figure MITSUBISHI OUTLANDER 257 TOYOTA VITZ 214 recorded for the calendar year 2016. MAZDA MPV 234 MITSUBISHI OUTLANDER 210 Used car arrivals tallying more than 14,054 BMW 3 Series 209 MAZDA MPV 203 units in August was also a strong for the calen- NISSAN NOTE 206 NISSAN NOTE 179 dar year 2016, the highest figure for the year- MAZDA PREMACY 203 NISSAN MURANO 161 to-date being 16,960 arrivals in April. TOYOTA PRIUS 197 NISSAN BLUEBIRD 160 New and used light commercial utes and van NISSAN DUALIS 188 MAZDA PREMACY 158 TOYOTA MARKX 188 HONDA ODYSSEY 156 arrivals were also strong in August. TOYOTA ESTIMA 183 TOYOTA ESTIMA 150 There were 2713 new light commercial van and ute (under 3500kg GVM) arrivals for the month, the third highest tally USED IMPORT COMMERCIAL MAKES – THIS YEAR for the year. There were 804 used light commercial van and ute (under 3500kg) arrivals in August which is the highest number recorded in the calendar year CHEVROLET DODGE FIAT FORD HINO HOLDEN ISUZU MAZDA MITSUBISHI NISSAN TOYOTA VOLKSWAGEN OTHER TOTAL 16-Jan 16 5 13 18 9 11 25 35 33 158 338 7 27 695 2016, beating the previous high 15-Jan 15 3 12 17 18 9 28 43 18 130 311 6 64 644 of 629 arrivals in April. % diff 7 67 8 6 -50 22 -11 -19 83 22 9 17 -58 8 New heavy trucks (over 16-Feb 14 4 6 26 14 14 38 45 33 159 354 10 28 745 3500kg GVM) recorded the 15-Feb 12 2 9 24 13 8 22 34 24 132 360 7 34 681 second lowest arrivals figure % diff 17 100 -33 8 8 75 73 32 38 20 -2 43 -18 9 this year of 202 units; only 16-Mar 14 4 6 26 14 14 38 45 33 159 354 10 28 745 January saw fewer arrivals at 15-Mar 12 5 8 22 33 18 35 44 30 147 395 4 32 785 % diff 17 -20 -25 18 -58 -22 9 2 10 8 -10 150 -13 -5 165 units. 16-Apr 14 4 0 32 13 17 41 52 26 198 391 6 32 826 However, used heavy trucks 15-Apr 15 3 5 24 13 7 38 36 25 140 378 4 49 737 (over 3500kg GVM) had the % diff -7 33 -100 33 0 143 8 44 4 41 3 50 -35 12 best arrivals month yet for the 16-May 14 3 4 29 20 13 50 65 32 176 430 8 40 884 calendar year 2016 with 127 15-May 30 3 5 30 19 21 27 32 44 138 361 8 24 742 units crossing the wharves, % diff -53 0 -20 -3 5 -38 85 103 -27 28 19 0 67 19 beating the previous highest 16-Jun 14 8 4 26 20 16 48 60 26 201 400 7 34 864 15-Jun 12 4 3 24 22 17 29 37 29 135 355 2 21 690 month tally of 126 in July. % diff 17 100 33 8 -9 -6 66 62 -10 49 13 250 62 25 Year-to-date new light com- 16-Jul 17 7 4 30 10 19 50 57 28 234 438 5 33 932 mercial utes and van (under 15-Jul 22 11 3 26 28 16 37 51 43 139 384 4 42 806 3500kg GVM) arrivals tally 19,384 % diff -23 -36 33 15 -64 19 35 12 -35 68 14 25 -21 16 while new heavy truck arrivals 16-Aug 21 3 4 39 30 17 44 76 32 213 482 3 27 1002 (over 3500kg GVM) tally 2286. 15-Aug 27 4 3 24 18 15 32 48 23 144 342 7 48 735 Year-to-date used arrival % diff -22 -25 33 63 67 13 38 58 39 48 41 -57 -44 36 YTD 16 124 38 41 226 130 121 334 435 243 1498 3187 56 249 6693 numbers for the same two YTD 15 145 35 48 191 164 111 248 325 236 1105 2886 42 314 5820 categories tally 4737 and 678 %diff -14 9 -15 18 -21 9 35 34 3 36 10 33 -21 15 respectively.

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32 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz STATSTALK USED VEHICLES

USED IMPORTS AROUND THE COUNTRY BROUGHT TO YOU BY: USED IMPORT PASSENGER MAKES AUG AUG % DISTRiCT AUG AUG % Market '16 '15 CHANGE MAKE Movement '16 '15 Change Share WHA 301 264 14.02 TOYOTA 3267 2725 19.9 25.1 AUC 6336 6003 5.55 NISSAN 2408 2136 12.7 18.5 HAM 826 836 -1.20 MAZDA 1974 1962 0.6 15.2 THA 108 70 54.29 HONDA 1327 1198 10.8 10.2 TAU 534 537 -0.56 SUZUKI 674 746 -9.7 5.2 ROT 147 118 24.58 SUBARU 592 694 -14.7 4.6 GIS 44 42 4.76 BMW 561 588 -4.6 4.3 NAP 344 223 54.26 VOLKSWAGEN 508 446 Up 1 13.9 3.9 NEW 185 201 -7.96 MITSUBISHI 461 446 Down 1 3.4 3.5 WAN 91 75 21.33 MERCEDES-BENZ 272 213 Up 1 27.7 2.1 PAL 367 303 21.12 AUDI 237 255 Down 1 -7.1 1.8 MAS 86 49 75.51 FORD 116 121 -4.1 0.9 WEL 982 927 5.93 VOLVO 106 67 58.2 0.8 NEL 258 209 23.44 LEXUS 62 62 0.0 0.5 BLE 59 53 11.32 JAGUAR 58 34 Up 4 70.6 0.4 GRE 31 46 -32.61 CHEVROLET 44 51 -13.7 0.3 WES 10 9 11.11 MINI 40 52 Down 2 -23.1 0.3 CHR 1622 1483 9.37 HOLDEN 38 41 Down 1 -7.3 0.3 TIM 99 90 10.00 HYUNDAI 33 30 Up 1 10.0 0.3 OAM 36 29 24.14 LAND ROVER 29 36 Down 2 -19.4 0.2 DUN 373 357 4.48 OTHER 186 158 17.7 1.4 INV 154 137 12.41 TOTAL 12993 12061 7.7 100.0 TOTAL 12993 12061 7.73 USED IMPORT PASSENGER MAKES – THIS YEAR AUDI BMW CHEVROLET DAIHATSU FORD HOLDEN HONDA HYUNDAI MAZDA MERCEDES MITSUBISHI NISSAN PEUGEOT SUBARU SUZUKI TOYOTA VW OTHER TOTAL 16-Jan 224 470 61 13 131 48 1324 44 1859 208 404 2075 17 558 679 2794 421 345 11675 15-Jan 220 472 60 20 173 32 1160 59 1992 229 511 2012 24 618 775 2648 420 366 11791 % diff 2 0 2 -35 -24 50 14 -25 -7 -9 -21 3 -29 -10 -12 6 0 -6 -1 16-Feb 211 469 58 8 144 33 1255 41 1862 203 385 2143 16 630 676 2760 473 369 11736 15-Feb 190 475 81 18 169 30 1120 38 1678 200 388 1779 18 561 684 2414 403 326 10572 % diff 11 -1 -28 -56 -15 10 12 8 11 2 -1 20 -11 12 -1 14 17 13 11 16-Mar 241 470 51 10 129 42 1369 40 1796 230 422 2240 20 593 657 2910 489 444 12153 15-Mar 276 585 58 12 167 29 1240 54 1942 250 479 2076 25 655 772 2804 486 403 12313 % diff -13 -20 -12 -17 -23 45 10 -26 -8 -8 -12 8 -20 -9 -15 4 1 10 -1 16-Apr 240 497 32 13 151 47 1218 43 1847 239 431 2357 18 555 646 2978 468 360 12140 15-Apr 246 527 67 13 138 47 1179 34 1805 227 431 1753 18 605 653 2468 448 379 11038 % diff -2 -6 -52 0 9 0 3 26 2 5 0 34 0 -8 -1 21 4 -5 10 16-May 222 542 44 7 151 46 1267 50 1895 242 438 2429 23 579 628 3103 511 390 12567 15-May 253 599 56 10 153 33 1391 36 1989 264 427 2106 15 739 736 2721 495 392 12415 % diff -12 -10 -21 -30 -1 39 -9 39 -5 -8 3 15 53 -22 -15 14 3 -1 1 16-Jun 221 503 35 17 120 25 1227 43 1735 246 484 2252 13 579 633 3007 459 392 11991 15-Jun 286 585 40 16 105 36 1403 28 2048 258 482 2132 14 677 711 2746 484 364 12415 % diff -23 -14 -13 6 14 -31 -13 54 -15 -5 0 6 -7 -14 -11 10 -5 8 -3 16-Jul 220 543 31 7 120 36 1381 53 1961 243 467 2540 17 599 639 3260 525 413 13055 15-Jul 269 629 45 23 150 40 1422 31 2219 281 519 2453 22 797 850 3152 527 462 13891 % diff -18 -14 -31 -70 -20 -10 -3 71 -12 -14 -10 4 -23 -25 -25 3 0 -11 -6 16-Aug 237 561 44 18 116 38 1327 33 1974 272 461 2408 22 592 674 3267 508 440 12998 15-Aug 255 588 51 26 121 41 1198 30 1962 213 446 2136 14 694 746 2725 446 369 12061 % diff -7 -5 -14 -31 -4 -7 11 10 1 28 3 13 57 -15 -10 20 14 19 8 YTD 16 1816 4055 356 93 1062 315 10368 347 14929 1883 3492 16301 146 4685 5232 24079 3854 3153 98315 YTD 15 1995 4460 458 138 1176 288 10113 310 15635 1922 3683 16447 150 5346 5927 21678 3709 3061 96496 %diff -9 -9 -22 -33 -10 9 3 12 -5 -2 -5 -1 -3 -12 -12 11 4 3 2 COMPETITIVE FINANCE. Tel: (09) 369 5276 PERSONAL SERVICE. www.autofinancedirect.co.nz

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 33 STATSTALK NEW VEHICLES

Trend continues towards record year

ew vehicle registra- August – the best result for share (2,281 units) with Ford tions were again the month since 1984. second on 12% (1,463 units) Nat record levels in A total of 12,677 cars and Holden third with 8% and light commercials were (1051 units). NEW COMMERCIAL MAKES registered, up 13.3% on Motor Industry Associa- AUG AUG % Market August 2015. Year-to-date tion chief executive David MAKE Movement '16 '15 Change Share the market is 7.0% up on this Crawford says the economic FORD 861 813 5.9 22.8 time in 2015 and heading for indicators are in place for a TOYOTA 739 791 -6.6 19.6 another record year. strong end to the year. ISUZU 338 269 Up 1 25.7 8.9 That broke down into 8,896 “Economic indicators re- HOLDEN 283 295 Down 1 -4.1 7.5 passenger and SUV vehicle main the same as for recent NISSAN 273 185 47.6 7.2 registrations and 3,781 com- months, with the strongest MITSUBISHI 231 177 30.5 6.1 mercial vehicle registrations. net immigration on record, MERCEDES-BENZ 139 100 Up 1 39.0 3.7 The commercial result healthy tourism sector and MAZDA 129 95 Up 1 35.8 3.4 was the highest month of a generally robust economy, FIAT 97 60 Up 2 61.7 2.6 August on record. all of which continues to SSANGYONG 86 52 Up 4 65.4 2.3 Toyota was the overall drive sales of new vehicles OTHER 604 604 0.0 16.0 TOTAL 3780 3441 9.9 100.0 market leader for the month year-to-date beyond that of August with 18% market Continued on page 35 NEW PASSENGER MAKES AUG AUG % Market MAKE Movement NEW PASSENGER MODELS '16 '15 Change Share AUG AUG TOYOTA 1542 1512 2.0 17.3 MAKE MODEL MAKE MODEL '16 '15 MAZDA 813 743 9.4 9.1 HOLDEN 767 721 6.4 8.6 TOYOTA COROLLA 535 TOYOTA COROLLA 621 KIA SPORTAGE 295 TOYOTA RAV4 269 HYUNDAI 655 664 -1.4 7.4 TOYOTA YARIS 289 MAZDA MAZDA3 240 FORD 602 413 Up 1 45.8 6.8 MAZDA MAZDA3 270 MAZDA CX-5 239 MITSUBISHI 564 407 Up 1 38.6 6.3 TOYOTA RAV4 268 TOYOTA YARIS 237 KIA 502 306 Up 3 64.1 5.6 MAZDA CX-5 255 HYUNDAI IX35 229 SUZUKI 484 332 45.8 5.4 HYUNDAI TUCSON 237 TOYOTA HIGHLANDER 201 NISSAN 454 444 Down 4 2.3 5.1 SUZUKI SWIFT 222 HOLDEN CAPTIVA 196 HONDA 423 331 Down 1 27.8 4.8 VOLKSWAGEN TIGUAN 180 HYUNDAI SANTA FE 190 VOLKSWAGEN 421 291 44.7 4.7 HOLDEN CAPTIVA 179 SUZUKI SWIFT 185 SUBARU 255 210 21.4 2.9 HOLDEN COMMODORE 172 NISSAN QASHQAI 157 MERCEDES-BENZ 221 153 Up 2 44.4 2.5 HYUNDAI SANTA FE 170 HOLDEN COMMODORE 150 AUDI 166 166 0.0 1.9 MITSUBISHI ASX 170 HONDA JAZZ 142 BMW 141 128 Up 2 10.2 1.6 MITSUBISHI OUTLANDER 163 NISSAN X-TRAIL 132 JEEP 140 147 -4.8 1.6 HONDA HR-V 155 MITSUBISHI OUTLANDER 123 SKODA 89 93 Up 1 -4.3 1.0 LAND ROVER 85 77 Up 1 10.4 1.0 NISSAN QASHQAI 153 SUBARU OUTBACK 123 LEXUS 77 45 Up 4 71.1 0.9 NISSAN X-TRAIL 151 SSANGYONG TIVOLI 121 SSANGYONG 73 172 Down 7 -57.6 0.8 SUZUKI VITARA 142 MITSUBISHI ASX 120 OTHER 420 397 5.8 4.7 VOLKSWAGEN GOLF 141 VOLKSWAGEN GOLF 117 TOTAL 8894 7752 14.7 100.0 MAZDA MAZDA2 134 MAZDA MAZDA2 113 Your first choice in automotive lending. Ph 0800 500 832 or visit www.udc.co.nz UDC Finance Limited lending criteria applies.

34 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz STATSTALK NEW VEHICLES

Navara at 7% (273 units). August has continued to of 4.6% over the August 2015 Year-to-date the Ford see the same trend set earlier figures. Ranger retains its lead as this year for Australian new To date this year Australi- the top selling commercial vehicle sales with an increase Continued on page 36 model with 19% market share NEW COMMERCIAL MODELS (5,646 units) followed by the AUG AUG Toyota Hilux, with 15% mar- MAKE MODEL MAKE MODEL '16 '15 ket share (4,235 units). FORD RANGER 721 FORD RANGER 735 The SUV segments ac- TOYOTA HILUX 486 TOYOTA HILUX 544 counted for 38% of vehicle NISSAN NAVARA 273 HOLDEN COLORADO 285 Continued from page 34 registrations for the month HOLDEN COLORADO 266 TOYOTA HIACE 230 expected for 2016.” says of August followed by pas- TOYOTA HIACE 252 NISSAN NAVARA 185 Crawford. senger segments with 32% ISUZU D-MAX 234 MITSUBISHI TRITON 177 Toyota remains the pas- and the light commercial MITSUBISHI TRITON 231 ISUZU D-MAX 150 senger car and SUV market segments with 25% share. FORD TRANSIT 140 MAZDA BT-50 95 leader for the month of MERCEDES- MAZDA BT-50 129 SPRINTER 82 August with 17% share (1,542 Aussie August sales rise BENZ units), with Mazda second on driven by rising SUV, LCV MERCEDES- SPRINTER 128 FORD TRANSIT 71 9% (813 units) and Holden demand BENZ third also with 9% (768 units). Ford retained the com- NEW COMMERCIAL MAKES mercial vehicle market with 23% share (861 units) followed by Toyota with 20% (739 units) and Holden third with 7% (283 units). FIAT FORD FOTON WALL GREAT HINO HOLDEN HYUNDAI ISUZU LDV MAZDA MERCEDES-BENZ MITSUBISHI MITSUBISHI FUSO NISSAN SSANGYONG TOYOTA VOLKSWAGEN OTHER TOTAL 16-Jan 70 699 55 5 38 280 53 214 62 106 56 192 27 231 89 469 117 231 2994 Year-to-date both Ford 15-Jan 60 504 43 68 43 239 67 176 40 85 31 122 37 254 3 468 139 278 2657 and Toyota have 21% of the % diff 17 39 28 -93 -12 17 -21 22 55 25 81 57 -27 -9 2867 0-16-1713 commercial market with Ford 16-Feb 41 662 47 2 32 249 67 215 82 115 41 288 25 22 78 644 102 412 3124 holding a slight lead with 6,218 15-Feb 26 463 40 47 40 206 55 202 35 111 35 210 37 266 72 647 113 216 2821 units registered to date and % diff 58 43 18 -96 -20 21 22 6 134 4 17 37 -32 -92 8 0-109111 Toyota with 6,055 units. 16-Mar 42 752 85 8 48 284 76 318 41 151 53 462 50 234 96 851 124 244 3919 The Toyota Corolla was 15-Mar 53 629 51 40 61 357 86 246 38 123 44 326 58 280 67 818 136 267 3680 the top selling passenger % diff -21 20 67 -80 -21 -20 -12 29 8 23 2042 -14 -16 43 4 -9 -9 6 model for the month with 16-Apr 43 580 26 0 73 240 69 275 71 126 37 168 45 327 59 768 86 157 3150 6% market share (535 units), 15-Apr 36 566 38 49 41 263 49 220 25 84 44 160 51 347 36 620 99 188 2916 followed by the Kia Sportage % diff 19 2 -32 -100 78 -9 41 25 184 50 -16 5 -12 -664 24 -13 -16 8 on 3% (295 units) and the 16-May 42 814 28 0 51 411 77 281 92 183 47 246 49 194 66 788 104 205 3678 Toyota Yaris also on 3% (289 15-May 38 568 33 32 69 327 35 235 44 106 45 192 57 385 62 646 120 197 3191 units). % diff 11 43 -15 -100 -26 26 120 20 109 73428 -14 -50 6 22 -13 4 15 The Ford Ranger is again 16-Jun 45 882 38 0 73 431 98 393 83 183 57 328 36 303 88 1097 150 228 4513 both the monthly top selling 15-Jun 33 810 56 42 56 503 51 310 47 210 45 234 61 353 73 771 136 217 4008 commercial model for Au- % diff 36 9 -32 -100 30 -14 92 27 77 -13 27 40 -41 -14 21 42 10 5 13 gust with 19% market share 16-Jul 75 972 37 0 79 317 129 345 93 208 76 206 36 254 80 703 76 180 3866 (721 units), and the overall 15-Jul 49 529 39 38 56 325 63 253 45 147 62 191 47 238 63 677 97 175 3094 top selling model for the % diff 53 84 -5 -100 41 -2 105 36 107 41 23 8 -23 7 27 4-22325 month of August. 16-Aug 97 861 42 0 58 283 80 338 70 129 139 231 75 273 86 739 73 206 3780 15-Aug 60 813 34 44 67 295 60 269 39 95 100 177 60 185 52 791 108 192 3441 The Toyota Hilux was the % diff 62 6 24 -100 -13 -4 33 26 79 36 39 31 25 48 65 -7 -32 7 10 second best commercial YTD 16 455 6222 358 15 452 2495 649 2379 594 1201 506 2121 343 1838 642 6059 832 1863 29024 model with 13% market share YTD 15 355 4882 334 360 433 2515 466 1911 313 961 406 1612 408 2308 428 5438 948 1730 25808 (486 units) with the Nissan %diff 28 27 7 -96 4 -1 39 24 90 25 25 32 -16 -20 50 11 -12 8 12

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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 35 STATSTALK NEW VEHICLES NEW AROUND THE COUNTRY Trend continues DISTRICT AUG'16 AUG'15 % CHANGE WHA 232 142 63.38 towards record year AUC 3908 3654 6.95 Continued from page 35 HAM 605 388 55.93 ans have bought 784,380 new vehicles, THA 96 44 118.18 up 3% over the same period in 2015. TAU 373 282 32.27 The August 2016 market of 94,909 ROT 96 100 -4.00 new vehicle sales is an increase of Mitsubishi Motors NZ says it is on GIS 30 31 -3.23 4204 vehicle sales or 4.6% on August track for a seventh consecutive year NAP 202 184 9.78 NEW 141 124 13.71 2015 (90,705) vehicle sales. August of results, bolstered by strong sales in WAN 67 60 11.67 2016 (27) had one more selling day August – up 36% on the same month PAL 220 157 40.13 than August 2015, which resulted in an last year. MAS 55 53 3.77 increase of 26.5 vehicle sales per day. The distributor sold 793 vehicles WEL 773 626 23.48 Additionally, the August 2016 indus- in August and has grown its overall NEL 121 81 49.38 try volume is up by 3578 or 3.9% on market share to 6.6% this financial BLE 51 47 8.51 July 2016 (91,331) vehicles. year. The result sees the company GRE 12 9 33.33 The record new car sales can be at- strengthen its fifth-place position on WES 3 7 -57.14 tributed to the number of discounts on the manufacturers leaderboard, clear CHR 1453 1385 4.91 popular models, particularly by Holden of traditionally close competitors Nis- TIM 76 68 11.76 and Ford and some good offers dur- san and Hyundai. OAM 13 13 0.00 ing the month of August for fleet and Top performers in the Mitsubishi range DUN 260 192 35.42 commercial buyers. included ASX crossover (170 registra- INV 107 105 1.90 Mitsubishi pleased with winter results TOTAL 8894 7752 14.73 Continued on page 37 NEW PASSENGER MAKES ALFA ROMEO ALFA AUDI BMW CHERY CHRYSLER DODGE FORD WALL GREAT HOLDEN HONDA HYUNDAI JEEP KIA LAND ROVER LEXUS MAZDA MERCEDES-BENZ MINI MITSUBISHI NISSAN PEUGEOT PORSCHE SKODA SSANGYONG SUBARU SUZUKI TOYOTA VOLKSWAGEN VOLVO OTHER TOTAL 16-Jan 22 137 201 22 4 25 745 0 964 341 578 96 265 155 855 144 78 368 494 67 67 79 100 113 254 376 1774 346 46 183 8899 15-Jan 12 148 149 14 4 31 502 2 1280 356 746 109 198 123 52 722 191 64 469 528 101 74 89 87 116 337 1941 343 36 186 9010 % diff 83 -7 35 57 0 -19 48 -100 -25 -4 -23 -12 34 26 1544 -80 -59 475 5 -87 -34 7 12 30 119 12-9128-2-1 16-Feb 21 137 193 17 3 44 604 0 645 292 470 100 407 64 59 719 164 44 413 484 55 25 102 95 208 362 915 309 53 187 7191 15-Feb 3 151 193 16 2 44 514 0 765 252 694 123 247 47 56 674 155 54 472 371 71 30 75 106 172 289 906 372 46 157 7057 % diff 600 -9 0 6 50 018 -16 16 -32 -19 65 36 5 7 6 -19 -13 30 -23 -17 36 -10 21 25 1 -17 15 19 2 16-Mar 13 181 199 23 4 47 509 0 608 468 731 107 405 127 60 816 271 50 567 378 46 37 127 86 216 618 999 304 58 136 8191 15-Mar 9 181 165 31 9 54 461 0 794 434 669 129 304 108 63 732 217 64 611 434 63 46 90 100 239 483 970 420 33 162 8075 % diff 44 0 21 -26 -56 -1310 -23 8 9 -17 33 18 -5 11 25 -22 -7 -13 -27 -20 41 -14 -10 28 3 -28 76 -16 1 16-Apr 5 138 135 13 2 29 696 0 589 82 523 68 455 84 53 674 206 38 451 445 85 46 8 87 221 382 748 261 38 228 6790 15-Apr 7 155 195 36 6 34 509 0 576 261 587 86 295 49 53 597 130 37 373 357 55 36 73 114 155 373 794 288 22 120 6373 % diff -29 -11 -31 -64 -67 -15 37 2 -69 -11 -21 54 71 0 13 58 3 21 25 55 28 -89 -24 43 2 -6 -9 73 90 7 16-May 17 159 113 17 1 26 697 0 677 268 628 94 400 101 55 671 202 31 474 394 63 34 112 114 234 427 965 301 58 169 7502 15-May 3 174 134 11 2 35 457 0 778 261 645 77 221 80 48 695 159 49 428 328 64 45 101 108 174 325 958 309 29 145 6843 % diff 467 -9 -16 55 -50 -2653 -13 3 -3 22 81 26 15 -3 27 -37 11 20 -2 -24 11 6 34 31 1 -3 100 17 10 16-Jun 6 166 123 10 4 58 596 0 843 420 836 89 553 100 55 842 226 44 565 384 85 42 141 159 210 495 1569 338 62 165 9186 15-Jun 16 163 144 17 4 86 466 0 870 285 773 146 292 70 47 697 173 58 691 281 48 30 117 145 245 404 2171 369 38 175 9021 % diff -63 2 -15 -41 0 -33 28 -3 47 8 -39 89 43 17 21 31 -24 -18 37 77 40 21 10 -14 23 -28 -8 63 -6 2 16-Jul 4 121 131 2 1 38 578 0 663 325 513 124 596 92 50 686 205 48 418 467 49 35 88 42 237 407 1321 252 51 157 7701 15-Jul 8 130 162 12 0 66 513 0 647 358 539 140 282 83 52 724 178 40 413 348 53 62 73 111 199 352 1179 312 39 197 7272 % diff -50 -7 -19 -83 -42 13 2 -9 -5 -11 111 11 -4 -5 15 20 1 34 -8 -44 21 -62 19 16 12 -19 31 -20 6 16-Aug 6 166 141 3 2 39 602 0 767 423 655 140 502 85 77 813 221 50 564 454 64 35 89 73 255 484 1542 421 47 174 8894 15-Aug 10 166 128 9 1 62 413 0 721 331 664 147 306 77 45 743 153 41 407 444 62 33 93 172 210 332 1512 291 48 131 7752 % diff -40 0 10 -67 100 -3746 6 28 -1 -5 64 10 71 9 44 22 39 2 3 6 -4 -58 21 46 2 45 -2 33 15 YTD 16 94 1205 1236 107 21 306 5027 0 5756 2619 4934 818 3583 808 1264 5365 1573 673 3946 3073 514 333 767 769 1835 3551 9833 2532 413 1399 64354 YTD 15 68 1268 1270 146 28 412 3835 2 6431 2538 5317 957 2145 637 416 5584 1356 407 3864 3091 517 356 711 943 1510 2895 10431 2704 291 1273 61403 %diff 38 -5 -3 -27 -25 -26 31 -100 -10 3 -7 -15 67 27 204 -4 16 65 2 -1 -1 -6 8 -18 22 23 -642105 Your first choice in automotive lending. Ph 0800 500 832 or visit www.udc.co.nz UDC Finance Limited lending criteria applies.

36 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz STATSTALK SECONDHAND

Compliance made simple ...since 1999 Continued from page 36 pany,” says Cook. Ranger is now more than tions), Outlander (146) and “The appeal across our 1400 ahead of the Hilux and recently launched Pajero Sport range is such that we have more than 2000 ahead of (115), which recorded its big- strong performers in every the Corolla. gest month of sales to date. category.” “There is certainly no Mitsubishi head of sales Meanwhile Ford continues resting on our laurels when and marketing strategy Daniel to be rather pleased with the it comes to the Ranger,” said Cook said that all laurels have performance of the Ranger, Cameron Thomas, Marketing ensure the Ranger remains been hidden from sight and releasing an arguably smug Manager, Ford New Zealand. the overall best value for there is absolutely no risk of statement saying the top of “Despite the sales success Kiwis. The upgrades and anyone resting on them. the market is no longer a Ranger has enjoyed, it’s still improvements will help keep “We are proud of what ‘neck and neck’ race. a very competitive market in the Ranger that much further we’ve achieved as a com- The brand points out the New Zealand and we want to ahead of the competition.” SECONDHAND REGISTRATIONS − AUGUST 2016 SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL Cars 2016 Public to Trader 272 5035 1211 100 610 114 95 454 232 143 635 124 1189 211 122 38 2029 163 27 443 290 13537 Public to Public 1970 15387 3549 635 2192 1028 418 1505 1016 630 1681 436 3175 1035 479 216 81 5137 526 175 1916 1076 44263 Trader to Public 631 6255 1553 254 1091 309 185 696 433 221 780 224 1674 338 194 70 28 2395 285 67 723 435 18841 Cars 2015 Public to Trader 209 4755 1159 64 557 93 107 366 249 140 590 87 1100 232 112 40 1670 127 24 424 311 12416 Public to Public 1859 14621 3203 561 2047 923 362 1525 1006 544 1680 446 2926 886 445 207 78 5456 562 160 1815 992 42304 Trader to Public 563 6107 1499 258 982 302 176 587 403 199 819 175 1564 314 172 84 19 2125 241 67 624 418 17698 Cars % Change Public to Trader 30.1 5.9 4.5 56.3 9.5 22.6 -11.2 24.0 -6.8 2.1 7.6 42.5 8.1 -9.1 8.9 -5.0 21.5 28.3 12.5 4.5 -6.8 9.0 Public to Public 6.0 5.2 10.8 13.2 7.1 11.4 15.5 -1.3 1.0 15.8 0.1 -2.2 8.5 16.8 7.6 4.3 3.8 -5.8 -6.4 9.4 5.6 8.5 4.6 Trader to Public 12.1 2.4 3.6 -1.6 11.1 2.3 5.1 18.6 7.4 11.1 -4.8 28.0 7.0 7.6 12.8 -16.7 47.4 12.7 18.3 0.0 15.9 4.1 6.5 Motorcycles 2016 Public to Trader 5 141 31 19 2 5 7 8 28 7 62 12 3 26 1 6 3 366 Public to Public 64 472 116 29 98 24 9 51 46 17 51 12 128 40 20 5 2 200 19 7 60 25 1495 Trader to Public 16 141 39 6 33 7 1 17 20 9 21 12 36 9 5 43 1 12 3 431 Motorcycles 2015 Public to Trader 9 120 32 1 31 4 6 2 2 30 1 30 4 2 20 1 18 2 315 Public to Public 55 479 126 18 92 26 13 45 48 8 65 11 146 41 25 9 7 199 17 4 56 37 1527 Trader to Public 8 126 27 4 30 7 3 11 12 4 19 2 28 6 7 3 37 7 1 23 5 370 Motorcycles % change Public to Trader -44.4 17.5 -3.1 -100.0 -38.7 -50.0 -16.7 250.0 300.0 -6.7 600.0 106.7 200.0 50.0 30.0 0.0 -66.7 50.0 16.2 Public to Public 16.4 -1.5 -7.9 61.15 6. -7.7 -30.8 13.3 -4.2 112.5 -21.5 9.1 -12.3 -2.4 -20.0 -44.4 -71.4 0.5 11.8 75.0 7.1 -32.4 -2.1 Trader to Public 100.0 11.9 44.4 50.0 10.0 0.0 -66.7 54.5 66.7 125.0 10.5 500.0 28.6 50.0 -28.6 -100.0 16.2 -100.0 0.0 -47.8 -40.0 16.5 Trucks 2016 Public to Trader 73 745 238 22 98 30 38 117 41 27 159 37 112 75 52 8 256 31 5 89 78 2331 Public to Public 389 1883 568 131 404 174 98 266 184 113 255 108 373 190 85 48 16 794 98 38 302 215 6732 Trader to Public 147 851 312 77 196 77 69 154 69 44 164 47 160 91 47 17 6 331 64 17 139 118 3197 Trucks 2015 Public to Trader 76 708 195 19 101 21 39 89 50 33 114 21 94 75 41 4 231 36 5 61 70 2083 Public to Public 387 1693 534 106 368 149 92 240 172 110 252 78 357 178 77 45 11 851 102 36 333 198 6369 Trader to Public 136 632 254 52 155 67 54 117 79 31 150 44 143 76 62 17 2 290 53 10 123 76 2623 Trucks % change Public to Trader -3.9 5.2 22.1 15.8 -3.0 42.9 -2.6 31.5 -18.0 -18.2 39.5 76.2 19.1 0.0 26.8 100.0 10.8 -13.9 0.0 45.9 11.4 11.9 Public to Public 0.5 11.2 6.4 23.6 9.8 16.8 6.5 10.8 7.0 2.7 1.2 38.5 4.5 6.7 10.4 6.7 45.5 -6.7 -3.9 5.6 -9.3 8.6 5.7 Trader to Public 8.1 34.7 22.8 48.1 26.5 14.9 27.8 31.6 -12.7 41.9 9.3 6.8 11.9 19.7 -24.2 0.0 200.0 14.1 20.8 70.0 13.0 55.3 21.9

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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 37 STATSTALK BIKES

Bikes spring to life

ike registrations sprang bikes, down 3.3% for a 13.7% new LAMS approved bikes 1.8% for a 38.3% share. to life in August, the stake. were behind its move to the Honda was second on 16, Bmarket seemingly Honda was third on 54, top. followed by Triumph on 15. ready for the warm spring followed by Triumph on 52 weather to come. and Harley Davidson on 36. Used not following For the year registrations A Suzuki lead the model trend have crossed the 5000 unit charts with its little UZ50 Used import mo- mark to 5356. scooter on 20 bikes. torcycle registrations Yamaha was the market Honda’s NBC 110BN and did not follow the used leader, pipping Suzuki by the TNT Roma 2T were tied market for the one unit to 89, a 64.8% rise for second on 15. month, falling for a 13.8% market share. Yamaha’s MT-03 LA on 14 14.4% to 149 Suzuki was second on 88 and YZF R3AG on 13 showed units. Harley NEW BIKE MODELS Davidson lead MAKE MODEL AUG'16 on 57 bikes, up SUZUKI UZ50 20 HONDA NBC 110BN 18 NEW BIKE MAKES TNT MOTOR ROMA 2T 18 AUG YTD AUG % Market MAKE SUZUKI GN125H 15 '16 '16 '15 Change Share % PIAGGIO ZIP 50 2T 14 YAMAHA 89 584 54 64.8 13.8 YAMAHA MT-03 LA 14 SUZUKI 88 896 91 -3.3 13.7 YAMAHA YZF R3AG 13 HONDA 54 434 47 14.9 8.4 ROYAL ENFIELD CLASSIC 11 TRIUMPH 52 389 41 26.8 8.1 TRIUMPH BONNEVILLE T120 ABS B1 1200 DU 11 HARLEY DAVIDSON 36 413 32 12.5 5.6 HARLEY DAVIDSON STREET 16 STREET 500 10 KTM 33 244 32 3.1 5.1 BMW 27 158 16 68.8 4.2 USED BIKE MAKES KAWASAKI 27 247 33 -18.2 4.2 AUG AUG TNT MOTOR 24 199 14 71.4 3.7 MAKE % CHANGE MARKET '16 '15 FACTORY BUILT 21 167 14 50.0 3.3 HARLEY DAVIDSON 57 56 1.8 38.3 DUCATI 17 144 12 41.7 2.6 HONDA 16 20 -20.0 10.7 PIAGGIO 17 156 7 142.9 2.6 TRIUMPH 15 17 -11.8 10.1 ROYAL ENFIELD 15 55 6 150.0 2.3 DUCATI 11 17 -35.3 7.4 VESPA 15 155 10 50.0 2.3 SUZUKI 8 9 -11.1 5.4 APRILIA 14 160 12 16.7 2.2 YAMAHA 8 10 -20.0 5.4 MOPED 13 68 10 30.0 2.0 VICTORY 6 6 0.0 4.0 INDIAN 11 90 6 83.3 1.7 KAWASAKI 5 10 -50.0 3.4 MOTO GUZZI 11 39 2 450.0 1.7 BMW 4 5 -20.0 2.7 FORZA 10 85 12 -16.7 1.6 BUELL 3 1 200.0 2.0 ADLY 9 49 5 80.0 1.4 OTHER 16 23 -30.4 10.7 OTHER 61 624 58 5.2 9.5 TOTAL 149 174 -14.4 100.0 TOTAL 644 5356 514 25.3 100.0 Get a printed copy delivered VOLUME 6 ISSUE 10 NOVEMBER 2015 to your desk each month! “DOING THE BASICS” WILL MAKE YOU MORE MONEY FIND OUT ON PAGE 22 NOW, for only EV pioneer AutoTalk.co.nz brings you FREE: (+ GST) switches on $84 a year to trucks x-pat Kiwi engineer Ian Wright - co-founder of Tesla Eand founder of Wrightspeed • Daily news up-dates - thinks much of the EV push is misdirected. While in Auck- land in October for the transport Auckland mayor Len Brown, president of Penske Transportation Group International Randall Seymour and chairman of Penske Automotive Group Roger Penske. fuels and fleet management • Thrice-weekly Alerts with all the latest news from the website summit, Wright took time from Penske says ‘not at this his schedule Ian Wright to speak to DIESELTalk editor Robert Barry. time’ for NZ automotive He believes that when the sales, parts and leasing and was an automotive world looked to de- • A monthly PDF magazine which you can access at no cost. lobal automotive icon Roger early investor in online vehicle sites. velop electric vehicle solutions to Penske has not ruled out He is a motorsport legend, and save fossil fuels, the manufactur- Ginvesting in the New Zealand owner of a number of teams, includ- ers asked the wrong question. automotive market, in the long term. ing the former Dick Johnson Racing “They didn’t ask, how can we Continued on page 3 Penske has interests including save the most fuel per vehicle per automotive retail, truck distribution, year?” he says. Read the full interview with , out Tuesday ISIE Wright in DIESELTalk DIESELTalk.co.nz Import dealer to list? 3 morning. Go to You can also have your own personal hard copy of the AutoTalk monthly Industry backs Green move 4 to subscribe. 6 Familiar face returns to financier 6 3 New player for Auction market 8 40-48 page magazine delivered to your desk… a monthly record of all GLOL VEICLE LOGISTICS NZ · JAPAN · AUSTRALIA · UK · EUROPE the auto industry’s sales stats, ‘hot’ news and views.

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38 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz STATSTALK TRUCKS

Isuzu Trucks galloping to 17th top year Vehicle Inspection NZ

suzu Trucks is moving 64 units registered, while trucks and bus registrations saled more trucks to dealers towards its 17th consecu- it was the brands lowest for the month of August in August than were sold by Itive year as New Zealand’s month yet for medium duty 2016 increased to 165 units the retailing network, we number one selling truck and truck (9001 to 23,000kg from 136 in the previous cor- keep backfilling the pipeline, bus brand. GVM) registrations with 18 responding period. so we’re doing okay,” says The Japanese brand saw recorded. Toyota led the used heavy Muir. 104 heavy commercial ve- In the heavy duty spaces truck and bus market in “I think we’re safe for the hicle registrations in August, (23,001+ GVM) the Isuzu August 2016 with 46 units, number one spot again, but while Fuso was second on Giga took 22 registrations in followed by Isuzu with 37 we’re not resting on our the monthly charts with 75 the month of August. units, Hino with 30 units, laurels, we’ve got the right new unit registered, followed Year to date there have Mitsubishi with 18 units, and foot firmly pressed on the in third place by Mercedes- been 3278 new heavy truck Nissan with 10 units. gas pedal,” he says. Benz with 70 units regis- and bus registrations, just Isuzu is the used market Muir also says he is look- tered. ahead of last year’s tally of leader year to date with 288 ing forward to having former Hino Distributors took 3213 units. registrations, followed by Mercedes-Benz trucks senior fourth place in new heavy Toyota on 287, Hino on 142, manager David Ballantyne commercial vehicle registra- Used heavy truck and bus Mitsubishi with 122, and join the Isuzu Trucks team in tions on 58 units, MAN on 24 remain steady Nissan on 101. the position of national sales units, UD trucks on 22 units, Year to date registra- manager on September 12. BCI on 21 units, DAF on 18 tions of used imported Not resting on the laurels units, Scania on 17 units, and heavy trucks and buses (over Isuzu Trucks New Zealand Fiat on 16 units. 3500kg GVM) remain steady general manager Colin Muir Keep up with daily transport The record result for Isuzu at 1125 units, only 20 units says the distributor is jubilant and equipment news Trucks was heavily weighted down from the previous with the August result, but in favour of light duty trucks year’s tally of 1145. there is yet more to come (3500 to 9000kg GVM) with Used imported heavy before the end of the year. www.dieseltalk.co.nz NEW TRUCK MAKES “Once again we whole- AUG AUG % % of YTD YTD USED TRUCKS MAKES MAKE '16 '15 Change Market '16 '15 AUG AUG % % of YTD YTD MAKE ISUZU 104 119 -12.6 20.4 793 710 '16 '15 Change Market '16 '15 MITSUBISHI FUSO 75 60 25.0 14.7 343 408 TOYOTA 46 31 48.4 27.9 287 321 MERCEDES-BENZ 70 55 27.3 13.7 239 213 ISUZU 37 30 23.3 22.4 288 215 HINO 58 67 -13.4 11.4 452 433 HINO 30 18 66.7 18.2 142 164 MAN 24 14 71.4 4.7 140 136 MITSUBISHI 18 7 157.1 10.9 122 141 UD TRUCKS 22 21 4.8 4.3 157 172 NISSAN 10 12 -16.7 6.1 101 96 BCI 21 #DIV/0! 4.1 22 FIAT 3 2 50.0 1.8 21 13 DAF 2 1 100.0 1.2 7 10 DAF 18 23 -21.7 3.5 138 138 FACTORY BUILT 2 1 100.0 1.2 10 14 SCANIA 17 15 13.3 3.3 103 146 KENWORTH 2 4 -50.0 1.2 13 30 FIAT 16 24 -33.3 3.1 132 137 MAZDA 2 7 -71.4 1.2 17 28 OTHER 86 71 21.1 16.8 758 720 OTHER 10 23 -56.5 6.1 117 113 TOTAL 511 469 9.0 100.0 3278 3213 TOTAL 165 136 21.3 100.0 1125 1145

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AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 39 TRIBUNALTALK

“To that extent the trader’s actions were egregious”

Sheikh v Chris Broadhurst Motor Company Limited

n May 2015 the purchaser the purchaser replaced a sured him it would, and to go ranty provider’s network. agreed to pay $18,995 faulty ignition coil at his cost. ahead and have the alternator The purchasers repairer Ifor a 2008 Audi A4, sight The purchaser says he at- replaced and that “all will be stripped the engine and unseen. He immediately paid tempted to contact the trader sorted”. provided the purchaser with the trader a deposit of $1,989, to obtain the spare key which Once the work on the colour photographs of the then a further $5000 and the trader had promised but alternator was done the damage it had sustained, financed the balance. his requests were ignored. repairer sent an invoice to the copies of which he produced. The trader also agreed to In August that year the purchaser for payment which On stripping the engine it sell the purchaser a mechani- purchaser had the vehicle he forwarded to the trader. found the pistons had hit cal breakdown insurance serviced and had three more The invoice was not paid by the intake valves. It provided policy at a cost of $1,590 and ignition coils replaced at his the trader and eventually after a quotation of $12,595 to the purchaser was charged own cost. the purchaser had attempted rebuild the vehicle’s engine. that amount as part of his In October the vehicle’s on numerous occasions to The purchaser has since loan. The trader promised to alternator failed. The pur- contact them, the purchaser authorised it to proceed send the purchaser the MBI chaser telephoned the trader paid the account of $683 and to buy parts to rebuild the policy and also promised to and asked for the MBI policy began chasing the trader for engine - to a total of $7,650. supply a spare ignition key for documents and if the policy reimbursement; a task which The repairer also claims to the vehicle. would cover the cost of the extended over six months. have spent 40 hours labour in Soon after taking delivery, alternator. The trader as- The trader finally paid the stripping and starting to repair invoice on May 31, 2016. the engine to date and they In April 2016 the vehicle say they have now given the broke down when a tensioner purchaser a quote of $12,955 NYK VEHICLE failed resulting in major dam- including GST. age to the vehicle’s engine. The purchaser says he EXPRESS SERVICE The purchaser had the wants to have the vehicle’s vehicle towed to his repairer. engine rebuilt rather than to The purchaser then tried to reject the vehicle. He says he Reliable fortnightly get the trader to send him the has been told that it is not vehicle logistics MBI policy so that he could possible to obtain a second make a claim under the MBI hand replacement engine. service JAPAN to NZ policy and have the claim The trader admitted that assessed before commencing he had not bought the MBI any repair work. policy and apologised to the PORT TO PORT / The next week the pur- purchaser for not doing so. DOOR TO DOOR chaser sent the trader an He claimed he had no knowl- to Auckland, Christchurch, email saying he was still wait- edge of how serious the fault Wellington, and Nelson ing for the [MBI policy] war- with the engine was until ranty and that the vehicle was shortly before the hearing; once again in the workshop. a claim disputed by the pur- Full MPI inspection The trader replied by email chaser. He told the Tribunal service from Kawasaki, the “Warranty will be through that he had obtained a quota- Osaka, Nagoya and Moji this afternoon, from my email tion of $5,500 plus GST on to yours”. an engine exchange basis, for The purchaser did not a low mileage replacement

SUN PHOENIX CO.,LTD. + Marine Insurance available receive the MBI policy from engine for the vehicle with a the trader because, as the three month parts warranty. For eFFIcIent custoMer Focused servIce provider informed the pur- The Tribunal found the contact chaser on April 19, 2016, and misleading and deceptive NYK as the trader admitted at the conduct complained of in this Auckland Branch 0800 695 546 Christchurch Branch 0800 695 2424 hearing, the trader had not application was the trader’s email: [email protected] purchased it. The trader had action in promising the pur- been removed from the war- Continued on page 47

40 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz DIESELTALK Heavy transport and equipment news

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including the Ford Ranger’s says Isuzu New Zealand gen- record setting sales. eral manager Colin Muir.

DIESELtalk editor Robert Barry August 23 August 29 looks at the month DIARY gone by on dieseltalk.co.nz Vehicle’s starring role Transport industry Robert Barry Robert -daily news for the heavy transport and in Port result mourns passing of equipment sectors. Vehicle volumes have helped Jim Barker keep the Ports of Auckland The founder of the start work to partially automate on track financially according Otorohanga Transport its container terminal. It will be to the company’s results for Group, James (Jim) Barker August 2 the first New Zealand port and the year to the end of June – ONZM died peacefully at his only the third straddle carrier ter- released today. home last weekend. Truck stops asked to minal in the world to automate. Car and light commercial Barker first began Otoro- improve DEF signage This stage of automation vehicle volumes were up 1.7% hanga Transport Group in The Automobile Association is will increase terminal capacity to 248,065 units, while ‘high 1963. In 1992, with three asking Truck Stop Operators to from just over 900,000 TEU a and heavy’ business, trucks, partners he established Strait improve warning signs around year to 1.6 to 1.7 million TEU. buses and equipment, were Shipping, which immediately Diesel Exhaust Fluid (DEF) also strong. led to a massive decrease in dispensers after motorists have That balanced out a fall in domestic freight costs. In 2002 mistakenly put it into their fuel August 11 bulk shipping, and pressures on Strait Shipping was expanded tanks. the container business, allow- to include a regular and popu- “The AA has contacted Kiwi receives Merc ing the company to report a lar passenger service. net profit of $84 million dollars truckstop operators and accolade as top asked some of them to – up $21 million on last year. improve their warning labels technician August 30 and signage to minimise this Kiwi Matt Gillatt has taken confusion, as well as look at out the Mercedes-Benz Truck August 24 Penske Power Australia/New Zealand Techni- introducing other measures Systems announces such magnetic nozzles that cian of the Year award in the Survey reveals prevent DEF flowing into fuel commercial sector at a func- inadequacy of truck 2016 master tanks,” says Stockdale. tion held at Mercedes-Benz technician Truck and Bus training centre licensing system Townsville-based Mark Hurst is in Melbourne. A regional labour market the 2016 master technician for Iain Dorward from Daim- survey in South Canterbury is August 4 Penske Power System’s Detroit ler Trucks Adelaide finished a finding that licensing con- team. whisker behind Gillatt when straints are restricting transport Go Bus invests $11m Hurst took out the com- the final points were tallied. businesses employing school pany’s inaugural skills and in Christchurch The 32-year-old from Ireland leavers and tertiary graduates. diagnostics competition, did his apprenticeship at a Stuff is reporting that urban passenger outperforming five colleagues Mercedes-Benz dealership in a lack of trained younger fleet drivers adequately licensed in a battle featuring the Go Bus Transport is investing to drive heavy vehicles is company’s best of the best at $11 million in 27 new low- August 19 threatening the region’s Penske Power Systems’ train- emission buses for its Christch- transportation industry, and ing centre, Glendenning, New urch urban passenger fleet as it’s clientele. South Wales. part of a strategy to have the Southpac Trucks youngest national fleet and to parent announces improve bus patronage. record profits August 25 August 30 The new buses, with air Southpac Trucks parent Co- conditioning as standard, will lonial Motor Company – New Ballantyne moving VINZ boss puts hair replace older vehicles in the Zealand’s only listed dealer from Mercedes-Benz on the line for charity company’s existing fleet in the group – has announced a Vehicle Inspection New Zea- region, and Go Bus plans for record profit for the year to the to Isuzu Trucks land (VINZ) chief executive them to operate on Christchurch end of June. Isuzu New Zealand is appoint- Gordon Shaw is supporting routes by the end of October. The company earned prof- ing David Ballantyne as its new his company’s participation in its of $19.2 million, up 18% national sales manager, replac- Movember by shaving off his on last year’s result of $16.3 ing Micheal Doeg who became beard, and possibly his hair August 9 million, and up 5% on the the new general manager for too, on Monday, October 31. 2016 result including various Hino Distributors. Shaw has also set up a Port of Auckland to non-trading adjustments was “David is well known in the ‘Give a Little.’ page in the automate container $22.6 million. industry, as his entire career hope of raising more than has been in heavy diesel-pow- terminal In its result the company $2500 from his pre-Movem- notes the strong performance ered commercial vehicles and Ports of Auckland will shortly ber shave-off to raise funds of its main vehicle brands – earth moving equipment,” for the Cancer Society.

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 41 DIARYTALK

Falcon Sprints, just a few G6E The Australian Automobile models remain for Kiwis, says Association (AAA) is putting THE Ford New Zealand managing 30 top-selling vehicles to real AutoTalk's director Simon Rutherford. world, on-road emissions test- managing editor He says that “interested” ing, in the wake of a spate of looks at the DIARY loyal customers have been admissions that Volkswagen month gone by on rewarded by dealers directly. Group, Mitsubishi and other marketing the coveted Sprint car makers have cheated on

Richard Edwards Richard AutoTalk.co.nz models to them in a process testing, or misreported vehicle that has been carefully man- performance. aged through the ‘runout’. The New Zealand Automo- bile Association (AA), however, has no plans as yet to do August 3 the same, according to gen- Proudly brought to you by eral manager for AA motoring ROAD Holden returns to services Stella Stocks. READY central Christchurch The AAA plans to invest $500,000 on this project, with Blackwell has returned the the emissions testing pilot Holden brand to the centre of the first 10 vehicles due The concept for a ute was of Christchurch, having been to conclude by the end of introduced by Ford in 1934, forced to move out to its August 1 August. Test results for these with the first Falcon ute, the Sockburn base following the vehicles will be available later XK, launched in 1961. The cur- city’s earthquakes. ComCom targets in 2016. rent model FG, which has been The dealership recently Harmoney over in production – with updates – celebrated the opening open- marketing campaign since 2008, is quintessentially ing of their flagship dealership The Commerce Commis- seventh generation. on Moorhouse with a ribbon August 5 sion has filed Fair Trading Act cutting. (FTA) charges in the Auckland Hosted by Holden-driving ‘Future retail’ opens District Court against peer- August 2 MC Gary McCormick, more in Hamilton to-peer lender Harmoney, than 200 guests including Last night was the official alleging it misled consumers Is it petrol or diesel? Christchurch Mayor Lianne opening of BMW’s new pur- into believing they had been Crikey no, it’s DEF Dalziel were on hand to wit- pose-built Coombes Johnston pre-approved for a personal New Zealand’s first com- ness the opening of the new BMW and Mini future retail loan. The six FTA charges mercial-scale biodiesel plant state-of-the-art facility. store in Hamilton Harmoney faces relate to 27 received its first delivery of BMW’s other future retail versions of a pre-approval let- inedible tallow, enabling the New plates supplier store is next to Auckland City ter sent to over 500,000 New beginning of production. confirmed BMW. Zealanders across a range of Z Energy’s $26 million bio- Australian-based Publicis The 5000sqm premises demographics between Octo- diesel plant at Wiri, Auckland, Communication, part of the incorporate a showroom and ber 2014 and April 2015. Each is now in the commission- worldwide Publicis Group, has aftersales, servicing and work- letter carried a similar mes- ing phase and will start to been awarded the contract to shop facility. Also included sage and the same misleading produce sustainable biodiesel market and sell personalised is a customer lounge and representations. later this month. number plates in New Zealand Isetta coffee bar – named after The commission alleges that At peak production, the new – now branded KiwiPlates BMW’s iconic “bubble car” of the letters misled recipients plant will produce 20 million – from previous provider the 1950s – and a dedicated by representing that they had litres of the product, which Personalised Plates. delivery room. been pre-approved to borrow it is supplying as a biodiesel/ Following a competitive money from Harmoney. The mineral diesel blend to both tender process, the New Turners developing letters stated that in order to commercial and retail custom- Zealand Transport Agency new Auckland trucks find out how much money the ers across the upper half of the appointed Publicis as its local recipients had been approved site North Island. provider over a five-year con- To further extend the com- for they needed to visit Har- tract period, with two three- pany’s footprint into South money’s website. Loyal customers year rights of renewal. Auckland, a one-hectare site Publicis is contracted to Falcon ute slips into rewarded with last on the corner of Roscommon share its revenue with the Road and Vogler Drive has history remaining Falcons agency. Kiwis’ love of the Ford Falcon been purchased by Turners The current focus on the Ford has been truly evident in their Limited for $4.8m. Ranger has wholly usurped the snapping up of the last few The new future home of brand’s other ute – the Falcon cars on offer in the country. August 4 Turners Truck and Machinery ute – which has just slipped In Australia, on the is a business zone six prop- unobtrusively into oblivion. Kiwis lag Aussie other hand, the model will erty which is next door to the In fact, the 467,690th ute still come off production lines counterparts in real Pallet Supplies Company on built also happened to be the until October, which marks Roscommon Road. last to edge off the Broad- world emissions the end of its 56-year run. The Keith Andrews Trucks meadows production line this Of all the special final model testing week. Continued on page 43

42 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz DIARYTALK

vehicles, particularly high-end Minister confident in Proudly brought to you by diesels, that can’t be sourced frequency solution ROAD from Japan.” The minister of transport last READY night moved to reassure the August 12 import trade that the issue of accused by the Serious Fraud radio frequencies emitted by Office (SFO) of defrauding the Japanese-market vehicles with Continued from page 42 Electric vehicle Ministry of $726,000. connected intelligent transport operation is on the directly fund showcases opposite corner site to the Harrison, also known as systems will be overcome. new Turners site which should Joanne Sharp, appeared at innovation The minister’s comments be operational in more than 12 the Manukau District Court on Transport and energy and re- came last night at the Imported months. Friday after being arrested on sources minister Simon Bridges Motor Vehicle Industry Asso- arrival at Auckland Internation- today released details of the ciation motor industry dinner, Autosure/Vero boost al Airport for three Crimes Act first round of the ‘low emission to a group of members of the profits charges of dishonestly taking vehicles contestable fund’. import supply chain, ancillary or using a document. The fund is part of the service providers, government The established player in New Government’s ambitious elec- officials and heads of other Zealand’s F&I market – Au- tric vehicles (EVs) programme trade associations. tosure – has seen its profits announced in May to help As always, the night surge in the past financial year. August 10 accelerate the uptake of EVs included an update from Autosure’s parent Vero in New Zealand. association chief executive has boosted earnings on the Blackwells Mazda Up to $4 million is available David Vinsen who noted the back of growth in the ‘motor back in heart of in 2016/17, with up to $6 mil- association continues to be in vehicle market’. Christchurch lion available in future years. strong health, continues to be Both Suncorp Group’s New Mazda has opened its Black- “We’ve set a target to financially viable and has been Zealand general insurance wells Mazda flagship operation double the number of EVs on strengthening its resources units – Vero and AA Insurance in Christchurch. our roads each year to reach – noting the appointment of – lifted annual earnings. The 847sqm premises, in 64,000 by 2021. The contest- communications manager Suncorp’s profit rose 12% to their plum location on Mon- able fund is one of the 14 Claire Hamilton. $178 million on a 3.2% increase treal St and Moorhouse Ave, ambitious and wide ranging in gross written premium constitute the first franchise initiatives we announced in (GWP) to $1.34 billion in the 12 dealership to be rebuilt in the May to help achieve this tar- months ended June 30. August 17 city’s centre following the get,” Bridges says. Former journo for 2011 earthquake. Transport staffer The new space includes 15 arrested for fraud BMW comms role service bays and a courtesy August 15 BMW Group New Zealand has shuttle service for customers stays in custody appointed experienced jour- when their vehicles are being Minister supports The ex-Ministry of Transport nalist and editor Garry Ferris serviced. staffer, Joanne Harrison, who to the position of corporate $1m for EV car share allegedly fled the country communications manager. New Zealand’s electric vehicle over misappropriated funds Ferris, who will develop August 11 uptake is receiving a booster amounting to $726,000, ap- and oversee the company’s shot from the Ministry of peared at the Manukau District communication strategy and Brexit opportunity Transport, by letting local bod- Court yesterday. activities across the BMW ies allow them into bus and In the absence of her law- and MINI brands, took up the for discounted used transit lanes, as well as making yer, she was unable to enter Auckland-based role on Au- cars them more affordable for a plea and was remanded in gust 1. Brexit is looming and causing private buyers, and promoting custody until August 26. In his media career Ferris much consternation for some, their use in car-share and ride- Harrison, also known as has held a number of senior but Autohub’s general man- share services. Joanne Sharp, was arrested roles in New Zealand, Australia ager for Europe Joe Barnett Encouraging members of and charged on her return and the UK, covering automo- points out that an upside is the the Road Controlling Au- to New Zealand at Auck- tive industry, motoring, sport opportunity to buy a UK used thorities (RCA) Forum to apply land International Airport for and business topics. car import at a 20% discount for grants from the newly three Crimes Act charges of to its usual price, which could launched low emission vehi- dishonestly taking or using a translate to a saving of $10,000 cles contestable fund, trans- document at the behest of the August 9 to $20,000. port minister Simon Bridges Serious Fraud Office (SFO). “Trade out of UK has says he would support putting Charges laid over improved tremendously over up to $1m into an EV car shar- Heiwa Auto the past two months since the ing scheme. celebrates 50 years alleged MOT fraud Brexit debacle began, with The Ministry of Transport staffer Heiwa Auto – known here for the majority of vehicles being who allegedly fled to Canada both its own Japanese vehicle high-end,” he says. August 16 over misappropriated funds has exporting operations and its “Effectively the trend for the been arrested and charged on ownership of leading vehicle most popular cars from the UK IMVIA motor her return to New Zealand. logistics provider Autohub – has stayed the same – that is Joanne Harrison has been industry dinner: has celebrated its 50th birth- high-end and light commercial Continued on page 44

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 43 DIARYTALK

Continued from page 43 the announcement. “The 10 members of the included concern about high day in style. Outgoing managing direc- group were selected for fuel prices (68%) and an inter- At the start of the month tor Bronte Howson says they leadership they’ve shown in est in being more environmen- the company held a huge are very pleased with the relation to electric vehicles, tally friendly (43%). party in its home city of result. their potential to contribute to Osaka, Japan for its custom- “We are pleased with the programme activities, and their ITS summit attracting ers and associate companies support shown from both ability to influence and repre- global experts in the banking, transport, existing shareholders and new sent the views of their sector,” The one-day Intelligent repair shop, car supplier and investors.” he explains. Transportation Systems annual auction house sectors. summit at the Aotea Centre Heiwa Auto exports cars Vehicle business New sales manager in Auckland on October 5, is to more than 20 countries a star in Ports of for Maserati inviting expert speakers from around the globe, including Auckland result Maserati has appointed a around the globe as well as New Zealand, Australia, Malay- new national sales manager locally. sia, Cyprus, and Africa. Vehicle volumes have helped keep the Ports of Auckland who will get to oversee the ITS New Zealand is pub- on track financially according expected boost the brand will lishing the summit pro- August 19 to the company’s results for receive over the next year as gramme online at itsnz.org/ the year to the end of June – it rolls out its first SUV – the its-new-zealand-summit. Levante. It says leading transport Dealers invited to released today. Car and light commercial Brent Jewell has been decision makers, ITS and consult on money vehicle volumes were up 1.7% appointed to the role for Aus- transportation technology in- laundering law to 248,065 units, while ‘high tralia and New Zealand. novators, suppliers, engineers, The Ministry of Justice is and heavy’ business, trucks, “The role of national sales and academics are attending inviting businesses affected buses and equipment, were manager will be central to our the event. by upcoming changes to also strong. growth in 2017 because it pro- “The summit coincides anti-money laundering law to That balanced out a fall in vides an essential bridge and with the ISO TC204 Standards have their say on the proposed bulk shipping, and pressures on point of contact for dealers meeting, and we are fortunate reforms – and that includes the container business, allowing and customers with Maserati,” to have confirmed world-lead- vehicle dealers. the company to report a net explains Glen Sealey, chief ing experts to make presenta- Why dealers? Any business profit of $84 million dollars – up operating officer of Maserati tions and join a panel discus- that handles large volumes $21 million on last year. Australia, New Zealand and sion,” says event organiser of cash or other funds is a Chief executive Tony Gib- South Africa. Simon McManus. potential channel for illegal son says he has pleased with funds. what the port has achieved. The Ministry has issued a August 25 August 29 consultation document as part of the Government’s move August 24 Kiwi car buyers want Audi sales exec to extend the Anti-Money fuel efficiency swaps business attire Laundering and Countering Electric Vehicles Kiwi new car buyers see fuel for racing suit Financing of Terrorism Act Leadership Group efficiency as a big part of their An Auckland-based Audi sales 2009 (AML/CFT Act) to more purchasing decision according executive will be swapping businesses and professions. confirmed to a new survey. Transport minister Simon his daily collar and tie busi- Conducted by Ford across ness attire for a racing suit at a Bridges has today announced its markets in the Asia Pacific a panel from across the auto- motorsport series in Germany August 23 region, the survey found more next month. motive and government sec- than 83%of New Zealand tors for the Electric Vehicles Giltrap Group Audi sales AHG successfully consumers say that fuel ef- executive Simon Evans is one (EVs) Leadership Group. ficiency is more important raises A$90 million “The Leadership Group will of 16 drivers chosen from 125 Automotive Holdings Group than power. applicants to race in the Audi champion this programme The survey of more than – Australasia’s largest dealer and proactively promote the Sport TT Cup at the Nürbur- group – has announced it has 9,500 drivers in 11 markets gring circuit in Germany. 14 wide-ranging initiatives we across the region, was under- successfully completed a share announced in May,” Bridges The TT Cup uses highly placement it announced with taken in June. tuned Audi TT-S cars to pro- says. “It will share information When asked the reasons its results Friday. between central and local vide opportunities for talented The placement raised A$90 for prioritising fuel efficiency, young drivers to enter the government and industry, and 85% of respondents from New million at A$4.52 a share – a provide feedback to test ideas world of Audi Motorsport. 6% discount on the compa- Zealand cited the desire to and decisions before they are save money. Other top reasons ny’s share price at the time of put into practice.”

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44 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz AUSSIETALK

award at the Reader’s Digest Quality Service Award 2016. August 18 The awards are based on a AUSSIE TALK national reader survey of cus- AutoTalk’s senior VW withdraws from Aussie journalist tomer service across business- Best Cars awards in Max Pichon looks DIARY es and companies in different back at the major industries. face of criticism stories in the past The Australian Automobile

Max Pichon Max Toyota achieved a 76% rat- month on our Association (AAA) has called Austrailian ing to claim the gold award AutoTalk website ahead of the NRMA and Kmart for Volkswagen to explain – autotalk.com.au in the highly competitive car why Australiancustom- service category. ers are not being compen- pointed John Whalley as the sated like their US counter- group’s general manager of parts. The call comes af- August 2 dealer development to man- August 15 ter VW declined an invitation age the Ateco Group’s dealer- from the AAA to submit vehi- FCA appoints new ships responsible for its broad AHG CEO retires cles for judging in this year’s Best Cars competition. boss range of automotive brands. and new successor Fiat Chrysler Automobiles Whalley joins the company VW Group Australia (FCA) Australia named FCA UK from Renault where he was appointed managing director Michael managing director and head the director of network devel- Bronte Howson is retiring Bartsch says that Australia’s of Jeep in Europe, the Middle opment during the company’s as chief executive of Auto- Best Cars awards “lack valid- East and Africa (EMEA), Steve strongest period of growth in motive Holdings, with John ity”. The refusal also extends Zanlunghi, as it new chief Australia. McConnell appointed as his to Skoda vehicles. executive. Prior to that he worked successor. “The AAA’s public state- Since Monday he has for Deloitte Touche Tomatsu, McConnell will comments inspire little confidence replaced Pat Dougherty, who providing strategic consult- mence his position full time in its grasp of fundamental is- has been appointed as FCA’s ing service for more than 100 from August 29, and will be sues,” says Bartsch. “Moreover, new head of aftersales in the dealers across multiple car formally appointed to the role the AAA has become hostile Asia Pacific region. brands. He also played a key of managing director from not only to our brands, but to According to the latest fig- role in dealer development the beginning of next year. As the motor vehicle industry that ures from the Federal Chamber for Volkswagen and Hyundai, chief executive, McConnell employs tens of thousands of of Automotive Industries, Jeep as well as working in Toyota’s will be responsible for all op- Australians.” sales in the first six months network area. erational matters and report of this year are down by 51%, directly to the board. Fiat down by 52%, Alfa Romeo Third time offender Howson will continue August 23 down by 51% and Chrysler also prosecuted for as managing director at the down by 49.5%. company until December 31, AHG successfully unlicensed dealing with a focus on strategic pro- A woman who used to live in raises $90 million jects. Thereafter, he will work Automotive Holdings Group the Western Australian suburb closely with McConnell under August 4 of Girrawheen has been fined – Australasia’s largest dealer a formal transition plan for an group – has announced it has $9140 for unlicensed car deal- efficient handover. AAA to conduct real ing. It’s the third time Consum- successfully completed a share world emissions tests er Protection has taken Jayde placement it announced with The AAA is putting top-selling Ashleigh Grundy to court. August 16 its results Friday. vehicles to real world, on-road Previous cases were in The placement raised $90 million dollars at $4.52 a emissions tests in the wake January 2011 when Grundy Tesla opens first of a spate of allegations that was fined $5000 and in Au- share – a 6% discount on the Volkswagen Group and other gust 2014 when Grundy was retail centre company’s share price at the car makers have cheated on fined $11,270. Tesla is planning to open the time of the announcement. testing or misreported the per- Grundy, who does not have doors on its first integrated Outgoing managing direc- formance of their vehicles. a licence under the Motor Ve- retail store at Chadstone tor Bronte Howson says they The Australian Automobile hicle Dealers Act 1973 to carry Shopping Centre in Melbourne are very pleased with the Association (AAA) says it will on a business of buying and this October. result. invest $500,000 to conduct selling cars, was also ordered On display will be the “We are pleased with the an on-road emissions testing to pay $2,185.05 at Joondalup Model S and the soon-to-be support shown from both pilot of around 30 vehicles on Magistrates court. released Model X, as well as existing shareholders and new the Australian market. Tesla-branded merchandise. investors.” The company already has August 12 service centres and stores in August 9 Richmond and Lower North Toyota dealerships Shore Sydney, as well as its flagship store in Sydney’s

Ateco appoints W win gold for Martin Place. dealership customer service Australian dealer news at www.autotalk.com.au development expert Toyota Australia and its dealers FOLLO Ateco Automotive has ap- have earned a gold national

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 45 NONRECOURSE

Business Lessons From Computer Gaming

cademic evidence tells at their own pace. I think there are several simple as constantly remind- us gaming experi- A few souls, however, gaming lessons that are di- ing staff of the benefits they Aence benefits budding will dedicate their time to rectly relevant, especially to receive in our employment? entrepreneurs. Many skills working out the fastest way staff engagement and under- How would we go about this and traits that contribute to to higher levels, wealth or standing the importance of in an appropriate way? successful gameplay also other benefits; in short a constant, gradual improve- Games make nearly all help in understanding real- true entrepreneurial ap- ment. We are now start- individual progress visible in life markets, demands and proach to the game. ing to apply some of these some sort of dashboard-like opportunities. So, it’s basically accepted lessons in our operations. arrangement. Good examples of key in that teenage entrepre- At TSI we’ve certainly re- gaming skills that are directly neurs are cutting their teeth Measurement alised that there are a range transferable to business are in role playing games and You might think this is so of measureable things that strategic planning, change honing skills that will be use- obvious it doesn’t require we can publish that may help management, innovation, to motivate our staff and problem-solving, adaptability, Darryn Crothall is group general increase engagement levels. teamwork and collaboration. manager of TSI Group, a leading supplier We are even going to This is especially the case in of software and technology services publish some of our internal MMORPGs (Massively Mul- across the automotive industry - best results to clients. We believe tiplayer Online Role Playing known for its Systime (Autoline), SAM that this will help reinforce Games) such as Minecraft or and Orion brands. and remind our people that Runescape where as a new every task, no matter how user (noob) you essentially small, is important because start with nothing than your ful to them later on. mentioning, but understand- they all contribute to the name and a few pre-defined Most of us do not employ ing and choosing what to total service delivery. skills. What happens from there large numbers of entre- measure is absolutely critical. In terms of internal is pretty much up to you. preneurs, so are there any It’s basically the same pro- “score boards” like many The games provide huge, benefits for us? cess as KPI selection. businesses we already have flexible environments and In gaming there are al- electronic status monitors/ the player has the freedom But I don’t employ ways multiple “currencies”, screens in most areas of our to choose how they will entrepreneurs. I’m the progress and resources business and we have plans interact and behave within entrepreneur around here! being measured. Some - like to further develop these to them. This open environ- Just like real world gam- cash income and outgoings incorporate more measurement approach is called ing, entrepreneurs only make - need to be monitored con- ment based feedback. “sandbox” because it allows up a small percentage of all stantly. Some longer term While we are taking cues maximum scope and variety MMORPG players. Never- measures are also critically from modern technology, for players to chart their own theless there are millions important but only require this approach to employee courses. of ‘other’ gamers who are occasional checking. engagement via visibility Regardless of the approach not driven to entrepre- In business, we usually of progress and result isn’t taken, along the way every neurial outcomes, yet remain have a good handle on what actually new. In the 18th player gradually acquires committed, ambitious and our up-to-date turnover and century Scottish philosopher experience, strength and vari- motivated over the long profit is, while things like staff Adam Smith was already ous game “currencies” (some term. In fact well over a third health and their continuous telling business owners that economic, some not). of Minecraft players are more learning – which are still sig- the industrial revolution Just like real life, players than 20 years old and have nificant long term contribu- had changed how workers develop specialities and ben- been playing the game for tors to our overall success viewed their individual output eficial networks of friends and many years. – won’t always be front of and that they needed regular helpful acquaintances form. So, what exactly is it that mind issues. reminders of what they were Rivalries occur. Some players keeps the average person Gaming reminds us that collectively achieving to gravitate to trading. Some are playing these games for most things are indeed maintain motivation levels. interested in finding friends years and what, if anything, measureable and suggests This is just as relevant now as and working together. Many can we learn and transfer that there is a benefit availa- it was then. just decide to go along quietly into our businesses? ble if we do so. Could it be as Continued on page 47

46 | AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz NONRECOURSE

Continued from page 46 never receive this, engage- version becomes a founda- gression and advancement Short term wins ment will inevitably suffer. tion block for later versions. has direct analogies in real All good games inevita- Smaller targets, individual Conversely, later versions business life and we always bly have a short term win targets, team targets and are built on, and invariably want to ‘bank’ our com- culture working inside the healthy competition between improve, earlier versions. The pleted work so that we can larger big-picture. Progress is and within departments lesson here is two-fold: go forward from that point broken up into levels, stages, provide lots of opportunities 1. Nothing stands still and rather than make a mistake checkpoints and access to where short term rewards change is inevitable. that leads to work being lost new areas/worlds. and achievements can be 2. Success is an ongoing and therefore having to be While the bigger picture recognised. process, primarily built on repeated. and incremental progress top of previous work. An often forgotten exam- measured against the long Iterative success ple is intellectual property term objectives (like becom- Games, being software Saving your work that resides with one or a ing physically powerful) are based, are never perfect when Nobody wants to start few staff. Are there staff important, there are always released. There is a necessary over from the beginning, and members in your operation achievable near-term goals and constant cycle of release gaming teaches that regular that would take important too. – feedback - patch/develop - saving is critical to “banking” knowledge with them if they This ability to regularly and release again. hours of work and progress. left tomorrow? What can be check off progress encour- Game developers (and eve- Apart from the obvi- done to mitigate this? ages productivity and most ry other software developer) ous – actually saving your *Minecraft is a MMORPG importantly, engagement – it can’t and don’t wait until they computer based work - the launched in 2011 with well may also actually help to instill achieve perfection. This isn’t business lesson here is that over 100 million copies sold a longer term “success habit”. realistic, in fact users/players all systems require backups to date. If our goals are always big, provide a lot of the direction and redundancies. **Runescape was lofty and far away, opportuni- of development over time. It could be as mundane launched in 2001 and has ties for positive feedback are Game makers actually rely as getting someone to jot over 200 million player ac- going to be rare. Human na- heavily on early game adop- down notes from a meeting, counts. Runescape is free to ture being what it is, most staff ters to provide the feedback or diarising important events. play with a range of charge- will need regular positive rein- they need to quickly improve The point is that game pro- able upgrades available. forcement, especially around the system(s). achieving their goals. If they Also, every previous Dealer Information Notice Dealer Information Notice “To that extent the trader’s MTA MEMBERSHIP INFORMATION Cost Interests actions were egregious” National Subscription of motor vehicle dealers a priority Continued from page 40 $700 Excl GST & Branch fee Yes No chaser in the VOSA that it would purchase a MBI policy for Brand Year Capacity the purchaser at a cost of $1,590 and then failing to do so. Strong & nationally recognised Since 1917 4000 members The Trader offered no excuse for failing to buy the MBI MTA is NZ’s largest dealer representative group: Franchise policy and it appears that as the trader was no longer an authorised dealer of the warranty product sold it had no dealers, used dealers, motorcycle dealers, and truck dealers Market analysis - regular, authority to offer the purchaser an MBI policy at the time Mediation Yes No it sold the vehicle to the purchaser. The Tribunal consid- accurate and detailed ers the trader deliberately and repeatedly misled the pur- Advocacy - pushing the causes HR Advice Yes No chaser by promising to supply the MBI policy whenever  for your industry the purchaser contacted the trader and requested he be Benefits - save money with MTA stationery Yes No sent the MBI policy.  key business partners “To that extent the trader’s actions were egregious,” the IT Advice Business Range of Need a mentor Tribunal says in its decision. Yes No Managers newsletters Yes No “I am fully satisfied on the basis of the purchaser’s evi-  dence and the trader’s admission, that the purchaser was Industry Specialist training Business Advice misled and deceived by the trader regarding the existence research Yes No Yes No of the MBI policy. I am satisfied that the purchaser has suf- FURTHER INFORMATION ABOUT MTA fered loss as a result of the trader’s misleading conduct. Website Events / get Free phone The Tribunal ordered the trader to pay towards the www.mta.org.nz togethers Yes No engine replacement what the MBI policy would have cov- CONTACT US ered, plus refund the premiums and other costs incurred by the purchaser - a total of $6478.50. Tony Everett 04 381 8827

AUTOTALK SEPTEMBER 2016 | www.autotalk.co.nz | 47 Up to 3.8% better fuel economy.* And that’s just the beginning of the story.

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