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utofile is often contacted proportion of sales by trader is one Wholesale Cars, each appeared in increase profits by dealers in response to case in every 2,700 sales or 0.037 front of the MVDT twelve times. cases that appear in our per cent. If we remove cases found Both traders had nine out of the disputesA columns or sometimes to in favour of the dealer, this figure twelve cases (75 per cent) ruled in alert us to their assumption that is lower still, at 0.002 per cent, or favour of the purchaser. some dealers frequent the tribunal one in every 4,550 sales where a Eugene Williams, chief more often than they should. dealer has been deemed to supply a executive officer of 2 Cheap Perception is everything, they say, substandard motor vehicle. Cars, says “When there was a Meeting over but to answer these questions we The number of traders that number of complaints to the port changes p 7 thought we’d crunch some numbers appeared in front of the MVDT over Motor Vehicle Disputes Tribunal and find out what was really going the five year period was 373, of that our company was growing very p 10 on in our industry. fast and we didn’t have the Autofile looked at 592 systems in place to handle Motor Vehicle Disputes complaints well. Tribunal (MVDT) cases “We couldn’t keep up between January 2012 to with the development of our The truth about December 2016, five years of staff and this is one area that EV batteries data and some results might suffered. In the last year or so surprise. During this period, we have invested in staff and motor vehicle traders now have dedicated claims sold just over 1,600,000 people providing superior used cars to members of customer service. All of our the public, this includes Autofile reviewed 592 cases between January 2012 staff now attend courses and December 2016 new registrations of fresh and seminars in customer What do your imports and changes of ownership number 70.5 per cent (263 traders) service; this along with a slowing p 15 customers think? between trader to public. New appeared once, 16.4 per cent (61 of our expansion plans has meant vehicle disputes (and registrations) traders) appeared twice and 13.1 we are able to concentrate on the Holden reveals new wagon were excluded. per cent (49 traders) appeared customer and since doing this we Of the 592 cases heard, 40 per three or more times. have hardly been to the tribunal,” cent were found in favour of the Of the 592 cases Autofile he says. dealer and 60 per cent, or 355 cases, analysed over the five year period, “We sell 1,000 units per month for the purchaser. The ratio of cases 2 Cheap Cars Limited and Glenfield so the number of cases is low as a appearing before the MVDT as a Wholesale Limited, trading as Real percentage. p 21

[continued on page 4]

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Directors Journalists holding hands Brian McCutcheon Sue Brebner-Fox [email protected] [email protected] ph. 021 455 775 Lucy Mullinger as an industry Darren Wiltshire [email protected] [email protected] ph. 021 0284 7428 Alana Drayton Shane Breckon is a director of Limelight Software, [email protected] developer/operator of the Motorcentral dealer Designer Motorsport Adrian Payne Mark Baker management system. He has been associated [email protected] [email protected] with technology development and use in the used

auto sales industry for more than 15 years. Autofile magazine is also available online as a readable file or downloadable as a PDF. Subscriptions are available at Autofile Online – www.autofile.co.nz. Back copies are took my first Uber ride auto sales industry, these also available on the website. last week and I must are the types of questions Copyright: Published monthly by 4Media Ltd, PO Box 6222, Dunedin 9059. say I was impressed. All we attempt to answer each All statements made, although based on information believed to be accurate and theI pain of ordering a taxi day. While I’m adamant reliable, cannot be guaranteed, and no liability can be accepted for any errors or in an unfamiliar city was technology will play an omissions. Reproduction of Autofile in print or digital format in whole or part without taken care of. No waiting extremely important role written permission, whether by copying or any other means, is strictly forbidden. to speak to an operator, in developing the answers, All rights reserved. no trying to explain my equally important will be ISSN 0112-3475 (print) ISSN 2350-3181 (online) Shane Breckon location, no having to Director of Limelight for us to work together as guess when I would be Software an industry, in an effort to picked up and no worrying produce an end-to-end if I had enough cash on me to get to solution similar to what Uber is my destination. I simply opened the providing for their industry. Accessory app, selected where I wanted to go There is no doubt that data- (it already knew where I was), got mining, automation and machine Bundling an estimate on my fare and tapped learning will help predict trends create an exclusive model Find them with Jacanna's new ‘Request Uber’. and provide instant answers, but as for your brand The Uber team have really humans we must start the process thought about the entire experience first by connecting the various integral WindOW TinTing sUnROOf bLUETOOTh * LEaThER sEaTs of getting people from A to B. All parts of our industry together. COmmand CEnTRE WiTh Global Tracking System (GTS) badging gPs REVERsing CamERa the points of contention or concern These types of connections have been alleviated via automation between parties, will allow the sPORTs sEaT UPgRadEs and a mobile app. entire cycle to flow digitally from the sTRiPEs Track your vehicles in real time anywhere in In my opinion Uber is getting manufacturer or import agent, right close to the perfect taxi service and I through to delivery to the customer. the supply chain from Japan to your yard personally can’t see myself switching Manufacturers, import agents, back to the traditional format after mechanics, paint and panel experts, just one ride. That’s how big the groomers, financiers, insurers to impact was. name a few, all need to begin bLind sPOT ELiminaTOR Which got me thinking… sharing information in an effort to RUnning bOaRds Visit www.jacanna.co.nz to find out more What can we deliver in our help us become a more relevant and industry that makes a similar impact, responsive industry. WhEELs PaRking sEnsORs such that people are willing to write Our customers are beginning to View articles like what I’ve just written expect this level of connectivity in Video www.deAlershipeditions.co.nz about Uber? What tools should we car sales, as other industries begin to Packages for all vehicles create that would make it easier to make end-to-end digital solutions buy and sell vehicles or that allows the new norm. We can achieve it, but www.jacanna.co.nz people to alleviate themselves of the we must begin working together or concerns they have when buying a we risk becoming outdated. Driving Solutions Tel. +64 9 825 0888 new vehicle? My advice: Let’s reach out and Retro Vehicle Enhancement | www.rve.co.nz | 0800 RETRO 4U As technology evangelists to the begin to hold hands today. *in partnership with Japan Forwarding Agency www.autofile.co.nz 3 news

[continued from page 1]

“Another thing we are doing and resolve an issue we had to years old and has travelled close to three (37.5 per cent) being ruled in is using our own company based refer to MVDT - customers were 100,000km,” Chernomorets says. favour of the purchaser. in Japan to buy our cars. We use not familiar or misunderstood the “At the moment, a car needs Jonathan Sergel, acting chief export agents but also employ a Consumers Guarantee Act (CGA),” to be “fit for purpose and be operating officer at Turners, says team of Kiwi buyers to ensure we Chernomorets says. of acceptable quality for its it has a robust claims system for control the cars coming to us. But “MVDT treats everybody age and mileage” - which is customers which usually resolves the age of the cars we import are equally and with due respect, not very clear. For example, if a any issues. between five and seven years old they are professionals in their 2000 Toyota Caldina which has “We take all claims seriously and so there will be issues from time to field of expertise and consider done 290,000km breaks down aim for an amicable solution. We time,” Williams says. every case with due diligence. We within two months since date of usually come to a mutually agreed Vasya Chernomorets, yard outcome,” he says. manager at Real Wholesale Cars If a buyer does take a claim Ltd, says it is one of the biggest car “Unfortunately, there is no transparent against Turners to the tribunal, yards in Auckland. and clear rule when it comes to issues and Sergel says preparation is key and “With the amount of cars we being able to show the actual have sold to our happy customers faults with second-hand cars. All MVDT events that have happened in the past five years, the occasions decisions are made on a case-by-case basis” enables the adjudicators to make we appeared in MVDT over these - Vasya Chernomorets, Real Wholesale Cars an informed decision. years are well below 0.5 per cent of The annual number of claims total amount of sales. We are proud accept their decisions and follow purchase, is it fair to ask a dealer heard by the tribunal increased of the fact that we can provide recommendations and guidelines.” to fix it?” slightly during the years from 2012 such quality cars and services to But he says the general When reviewing cases it appears to 2015 but between 2015 and our customers,” he says. public does not have a clear that often the trader will do 2016 increased from 154 to 209, a “We are doing our best to understanding of the CGA and everything in its power to avoid a rise of 35.7 per cent. resolve any arising concerns or has unreasonable expectations of dispute hearing, but the purchaser However, tribunal rulings against issues immediately and keep our getting hassle-free motoring from has their mind set on seeing it the dealer have declined in the past customers happy and satisfied. a second-hand car. proceed through the system. five years. In 2012, dealers lost 69 per In those few occasions when we “To an average Joe Public it is Turners appeared in eight cases cent of the cases but in 2016 that could not find common grounds "a new car", although it may be 10 over the above period with only number was down to 58 per cent. 

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Total disputes cases 2012 - 2016 100% Frequency of dealer appearances at tribunal 2012-2016 90% appearances cases % of total 80% Trader won once 263 70.5% 70%

twice 61 16.4% 60% 3x 26 7.0% Trader won Trader lost 50% 4x 10 2.7% 40% 60% 40% 5x 3 0.8% 30% Trader lost 6x 6 1.6% 7x 1 0.3% 20% 8x 1 0.3% 10% 12x 2 0.5% 0% 2012 2013 2014 2015 2016 Total 373 100.0% Total disputes cases 2012-2016 Dispute outcomes 2012-2016

t The tribunal encourages parties than pleasure for the buyer,” the all contribute to why consumers was a number of cases where to meet and mediate their dispute adjudicators said. and many dealers struggle to buyers had raised concerns about before a hearing. And the purchaser, on receiving understand what is “reasonable”. the quality of warrant of fitness Tribunal adjudicator Nicola Wills the vehicle, claims the trader Through our Mediation inspections and she believed the says in her 2012/2013 report that it misrepresented its quality in its Line, MTA tries to ensure that issue was on the rise. is difficult to draw any conclusions advertisement in order to try and its members understand these “It is not uncommon for about the number of cases get the tribunal to order the trader compliance requirements and we mechanical problems to emerge found for the purchaser or trader, to take the vehicle back. also work to ensure consumers after sale which throw doubt on particularly given that a case “found” MTA’s chief executive Craig understand the position of our whether the warrant of fitness for a party does not necessarily Pomare comments that this sort dealer members,” Pomare says. issued just prior to sale ought to indicate that party has succeeded of transaction relies on the seller's have been issued,” she says. in the case they put forward. description and the purchaser's 3: WOF inspection Quality On this issue Pomare says Historically, when an order is made ability to ask pertinent questions. prior to purchase “Consumers often make the  for the trader to pay the purchaser “Customers can reduce the risks Wills also mentioned that there mistake of assuming that a WOF compensation, that decision has by arranging a pre-purchase [continued on page 6] been recorded as a case “found” inspection report on the vehicle for the purchaser even when the before deciding to buy. Prior tribunal may have agreed with the research is preferable to post-sale case put forward by the trader.” problems and disputes,” he says During the five years, there’s been a number of reoccurring 2: Many traders don’t A wide range issues that have been flagged by understand their the tribunal in its annual reports: obligations under CGA Wills writes in her 2012/2013 1: The buying of vehicles annual report that her general of quality “sight unseen” impression was that a significant Tribunal adjudicators Nicola Wills number of traders do not appear to and Christopher Cornwell write fully understand their obligations vehicles in their 2013/2014 annual report under the CGA. that purchasers are regularly “What appears to be a common buying vehicles sight unseen misconception is the belief that online, which has sparked an traders have the right to remedy increasing number of claims. any problem including substantial About 12 per cent of the claims failures. However, if a vehicle were related to sight unseen and has a substantial failure in the uninspected purchases, including guarantee of acceptable quality, a vehicle bought for $33,150, the buyers have the right to reject the adjudicators say. Although most of vehicle without giving the trader the vehicles bought sight unseen the opportunity to remedy the were sold for less than $3,000. problem,” she says. “Most often, they (the vehicles) Pomare says the CGA ALL INCLUSIVE GST INVOICE IN $NZ AVAILABLE are badly worn, high mileage, protections are built on the poorly maintained and at the end concept of “reasonable”, which is of their economic life. They are a very difficult thing to pin down. often bought by unsophisticated “The widely variable nature of autoportalauctions.com CREW with PASSION buyers from outside of the main used vehicles (age, condition, NZ office - contact Tada: 09-571-2063 or 0800-428-2728 cities and result in greater grief odometer reading, and price, etc) autoportalauctions.com NZ office - contact Tada: 09-571-2063 or 0800-428-2728

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[continued from page 5] is the same as a pre-purchase against the Fair Trading Act (FTA). inspection - they are quite The Commerce Commission was different. Consumers need to responsible for enforcing the penal understand that a WOF is an provisions of the FTA. inspection at a point in time, it The adjudicator noted a case is not a statement that the car is that illustrated the risk a purchaser good for another six months. takes in buying a vehicle where a He says if questions arise CIN notice was not displayed or about the quality of a recent WOF provided to the purchaser, where a inspection, buyers can apply to the 2011 Mercedes-Benz AMG C63 was NZTA for a review’. purchased for $72,500 in December 2013. The trader did not display or 4: Standard form contracts provide a CIN with the vehicle. Tribunal adjudicator, Nicola Wills wants to see an amendment that include unfair terms of the CGA to include “unfair contract terms provisions” The buyer discovered, by Wills also raises the point that she searching an Australian car has noticed an increase in traders’ that they have signed any rights out of the Consumer Guarantees history website, that his vehicle use of standard form contracts away until there is a problem Act,” she says. was a statutory write off as a which include unfair terms. with the vehicle. Many of the result of a collision recorded in “In common use is a small small business owners I see are 5: dangers of vehicle buying December 2011. All information print clause acknowledging commercially and legally naive.” without a Consumer necessary on a vehicle CIN card, that the vehicle purchased is Wills wants to see an Information Notice had it been displayed. being purchased for business amendment of the CGA to include Adjudicator Christopher Cornwell's The MVDT ordered the trader to purposes and that the parties are “unfair contract terms provisions”. 2013/2014 report stated that the refund the full purchase price and contracting out of the Consumer “An amendment to the CGA tribunal frequently heard claims pay the Crown $500 towards the Guarantees Act. In almost all cases along these lines would enable where the trader had not displayed tribunal's hearing costs. of this kind that come before me, the tribunal to assess on a case by with the vehicle or provided the The message from past MVDT the purchasers have not discussed case basis whether it was “fair and purchaser with a signed copy cases are clear; fix faults quickly, contracting out of the act with reasonable” for the parties to be of the Consumer Information resolve issues through mediation if the trader and are not aware bound by a provision to contract Notice (CIN), which was an offence possible and keep good records.

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Industry meets city mayor over port meeting has been would be no further extensions held between industry into the harbour," says Vinsen. representatives and While Auckland Council's AAuckland's mayor, Phil Goff, in Port Future Study Group favours relation to possible changes to shifting the Auckland Harbour port the Ports of Auckland, which to Manukau Harbour, this seems an could affect the transport of unlikely outcome. new and used cars to and from In previous discussions to Auckland harbour. the media, Goff had stated that The meeting valuable land in the took place with CBD was being wasted the mayor at his “The mayor on used cars and Auckland office in recognised containers coming into early April between a the ports the country. delegation of industry Goff told the Herald, insiders including recent awards in early October, chief executive of for efficiency that any attempts to the Imported Motor expand further into the Vehicle Industry however he Waitemata Harbour Association (IMVIA) reiterated his could lead to heads David Vinsen, campaign rolling at board level, as representing the used according to the survey vehicle trade, chief pledge that of 326 businesses, executive officer of there would only 13 per cent of the the Motor Industry be no further business owners wanted Association (MIA), the port to stay in its David Crawford, extensions downtown location. representing the into the The mayor also new vehicle industry, told news website, director of Armacup harbour.” Stuff.co.nz, back in Maritime Services Ltd, Mark Ching July 2016 that he would like to see representing the vehicle shipping the waterfront transformed into industry and director of Carr and a public space which would offer Haslam, Chris Carr, representing the residential housing and high value- vehicle transport sector. added commercial activities. During the meeting the group Goff has previously discussed presented detailed information to sending the vehicles to Northport the mayor which highlighted the in Whangarei, where there is 65 issues that could come if imported hectares of land at Marsden Point vehicles were excluded from the and an additional 115 hectares port all together. "He understands close by, with land holdings the gravity of our concerns, should available for lease. the importation of cars be forced "The meeting was constructive. from Ports of Auckland. The mayor We believe this initial meeting has recognised the ports recent awards been a useful start to dialogue the for efficiency however he reiterated port, and about the importation of his campaign pledge that there vehicles," says Vinsen.

www.autofile.co.nz 7 news Turners to raise funds through Todd Hunter, CEO of Turners Limited, says listing on the Australian Stock Exchange is highly likely and could go ASX listing ahead next year urners Limited is expecting After acquiring Autosure to expand overseas, and the major part of Turners’ business. a 12 per cent rise in annual from Suncorp New Zealand company said it is considering a “Our thinking around Cartopia is earnings, according to last November, Turners expects foreign-exempt compliance listing it’s going to happen,” Hunter said. aT business update and financial the insurance firm to be fully on the Australian ASX, which will “People will want to buy cars that guidance released in late March. integrated within the Turners significantly grow its potential way, and the sooner we deliver it Net profit before tax for the group with profit contributions to capital market. and implement it, the quicker we financial year ending March 2017 begin flowing in 2018. Hunter told Autofile the ASX learn about it, and the quicker you is expected to be between $24 The board has declared a third- listing was “highly likely,” and if get better at it.” million and $24.5 million, up from quarter dividend of four cents successful, will go ahead in the Expanding into the online $21.6 million last year. per share following the financial middle of the year. marketplace through platforms “The Automotive Retail division guidance, which takes the year- He said the company will such as Cartopia while building continues to perform strongly to-date dividends up to 10 cents continue to pursue its “integrated on its bricks-and-mortar presence and the multi-channel approach per share. Final dividends are to be strategy” through FY2018. “Our around New Zealand will be a continues to deliver benefits paid in June 2017. focus is on growing all segments delicate balancing act for Turners for margins and finance sales,” “We have made good progress of the business – the automotive heading into FY2018 and beyond, according to a statement. on a number of important retail segment, the finance but Hunter welcomes the challenge. The announcement follows initiatives, which all contribute segment, the insurance segment.” “I think they need to work hand- Turners’ acquisition of the Buy and support the future growth of “Mergers and acquisitions is in-glove,” he said.”I don’t think it’s Right Cars Group last June, Turners,” said CEO Todd Hunter. a core part of how we see our one necessarily at the expense with the business performing “There are numerous growth growth developing, and we will be of the other. We see the physical in line with expectations and opportunities available to us in the looking at further opportunities network as still very important. momentum building. fragmented automotive market and within the retail sector. However Like any business, you need to A $150 million credit limit as we have a disciplined approach to we absolutely want to keep the keep evolving and meeting the part of a securitisation programme identifying and assessing those that businesses that we already own changing needs and experiences with BNZ was approved, which best fit our business and will add growing as well,” he added. that your customers want.” will reduce the cost of funds and value to our shareholders.” Following the establishment Turners’ full 2017 financial facilitate further growth in the With the New Zealand market of Cartopia last year, digital results and a final dividend will be vehicle finance arm of the company. secure, Turners is also planning operations are set to become a announced in May.

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www.autofile.co.nz 9 news EV batteries report dispels myths

ith more used a whole, the report has found Tesla Model S mileage vs remaining range imported EVs arriving that batteries are being built to on our shores, it a standard in which they will last hasW become more important for longer than most people expect. dealers and customers to learn how "The report from EECA has sturdy and efficient the batteries in reinforced the fact that these those vehicles are. batteries are pretty robust and if In response to this, the Energy people treat their batteries and Efficiency and Conservation their vehicles correctly they can remaining range Authority (EECA), has commissioned ensure longevity of the batteries," an independent report into EV says membership and technical batteries, how quickly they degrade services manager of the Imported and how to best maximise their Motor Vehicle Industry Association projected lifespan. (IMVIA), Malcolm Yorston. mileage According to the report, the vast majority of modern EVs are already Why and how through the cells as well as the rate using lithium-ion batteries, which batteries fail? at which this charge has flowed. are designed to allow motorists The ultimate For example, an EV that travels to drive and recharge their EVs for definition of many kilometres relative to its many years with high reliability. battery end of life is when range, is often driven for long While these batteries can be it has degraded to the point periods to an empty state and is recharged several thousand times, that it can no-longer deliver the fast-charged on a regular basis, is and still be useful after 10 or more required performance. A wide including the motorist’s operating likely to experience higher rates of years of operation, the performance variety of factors can contribute environment as well as how much cyclic degradation. will slowly degrade over time. As to the degradation of EV batteries, tolerance it has for operation outside Of these two degradation of what would reasonably be mechanisms, most vehicles are expected of the vehicle. likely to be affected by calendar According to a study by degradation. For example, a series Lawrence Berkeley National of real-world fast-charging tests on NYK VEHICLE Laboratory (USA) there are two Nissan Leafs by the Idaho National EXPRESS SERVICE degradation mechanisms that may Laboratory concluded that it was be influenced by how a motorist actually the hot climate in the testing operates their EV, this includes location of Phoenix, Arizona that calendar degradation, which arises caused the most degradation in the Reliable fortnightly primarily when the battery is at batteries, rather than fast-charging. vehicle logistics rest and cyclic degradation, which The graph above shows an service JAPAN to NZ comes about when the vehicle is example of real-world battery being charged or utilised. degradation within a sample of the The rate of degradation while fleet of Tesla Model-S Evs currently PORT TO PORT / the vehicle is idle depends on on the road. The variance in the DOOR TO DOOR the temperature and voltage that sample set is due to differences in to Auckland, Christchurch, the battery rests at, as well as the operating patterns and ambient Wellington, and Nelson the amount of time spent in this climates for different motorists, condition. For example, an EV that whereas the shape of the trend line spends most of its time in a hot is due to how the Model S battery Full MPI inspection location, is likely to experience pack is designed and built. a higher rate of calendar service from Kawasaki, degradation. Warranties Osaka, Nagoya and Moji "It's important not to do things There are already a range of EV like parking your car on a roof- battery warranties provided in top carpark in the middle of the the marketplace. For new EVs in SUN PHOENIX CO.,LTD. + Marine Insurance available summer sun. Heat exacerbates the NZ at the time of writing, a variety For eFFIcIent custoMer Focused servIce degradation of the batteries and of workmanship warranties are therefore decreases their lifespan," available and they range between contact NYK says Yorston. five years/100,000km and eight Auckland Branch 0800 695 546 Christchurch Branch 0800 695 2424 When it comes to cyclic years/160,000km. degradation, it depends on the According to the EECA report, email: [email protected] amount of charge that has flowed performance warranties are also [continued on page 12] 10 www.autofile.co.nz STAND OUT

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[continued from page 10] available, to protect consumers recycling facilities. against deterioration of their Independent director and chair EV battery. This is a new type of of the electric vehicle programme warranty not previously associated leadership group, Mark Gilbert says with petrol/diesel vehicles, but is that although most manufacturers considered especially relevant for EVs haven't articulated whether they will since even a healthy battery will still take batteries back and recycle them degrade over time to some extent. or whether it is up to the owner to EV performance warranties are organise this, he believes that they not mandatory in NZ and there will all have good sustainable policies are still some manufacturers who to work around the environmental do not provide a performance impact of EV batteries. warranty for their new EVs on sale "All of these car companies are in NZ. Of those that do provide tremendously responsible on a warranties, the performance world stage". warranty was specified as At present there is little data guaranteeing between 75 to 80 per The user interface in your EV, such as this one from Mitsubishi's Outlander PHEV, may help about what you can expect to spend cent of original battery capacity you to learn to drive more efficiently and reduce stress and wear on its batteries. on replacement batteries, however after a specified period of time. the report does note an example, After a lot of research behind which focuses on NZ's most popular the scenes, Protecta Insurance has EV, the Nissan Leaf, and compares its recently launched a new warranty “People who are fast charging their total cost of ownership to the petrol- which covers battery failure. vehicles all the time are doing themselves powered Nissan Pulsar hatch. According to general manager The battery replacement costs of Protecta, Tony Headland, the a disservice. The only time a driver should for this analysis are based on the research has found that the be using a fast charger is on a long trip” US market and the input data and average battery has approximately results are based on local market 10 good years in it, which is why - Malcolm Yorston, IMVIA data as provided by EECA’s Vehicle the company cannot cover wear Total Cost of Ownership Tool. and tear. "The warranty has only odometer reading and compare to becoming available in the global The results show that, even been out for a month or so, but the vehicle’s age. If the EV has fast- EV market via specialist third party with the complete battery we are getting quite a few good charge capability, try to find out providers, as the quantity of used replacement included, the EV is enquiries already." how often this was used. EV batteries grows to a volume still a competitive alternative that "People who are fast charging substantial enough to make this will become more viable as more Advice to dealers their vehicles all the time are doing business model viable. However at people purchase them. There are many ways a prospective themselves a disservice. The only the time of writing, no commercial Although it is early days yet owner can ensure that the vehicle time a driver should be using a fast EV battery refurbishment factories and only 3,000 EVs have been they purchase will not run out of charger is on a long trip, when they have been established in NZ. purchased in this country, the battery life too quickly. still have a way to go. If the vehicle According to the EECA report, government is pushing towards When giving advice to still has some life in it, it's better to full replacement with a factory- a future where EVs will become customers, discuss how they intend wait till the driver gets home to top direct new battery is the most- more the norm. As part of the to use the EV, and compare that to it up," says Yorston. expensive option, but battery push towards the country reaching the EV’s performance specifications. prices are continuing to fall due to its EV target of 64,000 by 2021, For example, if their typical daily Dealing with a degraded economies of scale. the government has established driving distance is closely matched EV battery Members of the Motor Industry a contestable fund to encourage to the range of their EV, then Even though EV ownership is still Association (MIA) of NZ comply innovation and investment that will it is likely they will experience in its early stages, all NZ EV brands with a code of practice that states: accelerate uptake of EVs and PHEVs noticeable battery degradation. If have reported that they either have “MIA members will have suitable "The future looks very good. they travel long distances regularly, or are in the process of organising systems in place to monitor the use, We have a variety of programmes it might be worth upgrading to a facilities in the country that can fully capture, return, re-furbish/reuse or already, including the MEVO car- larger battery. service and replace EV batteries. recycle/dispose of traction batteries share project in Wellington and two Most dealers importing EVs over Mitsubishi Motors NZ has from EV/PHEV/HEVs. The systems or three electric buses which are in from other countries need to have established a central handling will include recovery mechanisms operation. Without the contestable the ability to do a health-check on facility in Porirua to assist the repair, capable of maximising the value fund, this probably would never the battery. "Don't rely on any of recovery and recycling of EV battery from re-use of finite resources with have happened," says Gilbert. the displays in the vehicle. These packs in partnership with its dealer the aim of no traction batteries "It is time for customers to start displays can be an indicator of the network. There are also third parties ending up in landfills.” putting EVs on their shopping list. battery life only," says Yorston investigating the provision of battery The current EV battery recycling The cost to drive it is cheaper and It is also worth ascertaining maintenance and repair services. plans of NZ EV brands include you wake up and your cars full, whether the EV was parked in Some EV batteries may be warehouse storage until recycling what more could you want?" extreme environments for long refurbished to restore their facilities are in place in NZ; and To find out more, visit www. periods of time and to check the near-new performance. This is shipping to specialist offshore eeca.govt.nz.

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*Interest subject to change and change will be advised in writing. Documentation and PPSR fees apply. *Conditions apply. www.autofile.co.nz 13 news Valet company fined for law breaches anukau Auto Valet on September 4, 2015 following largest law breach was MAVL’s failure FY2015 and $183,453 in FY2016. Limited (MAVL) has a complaint made to the Labour to pay employees holiday pay at the Kumar claimed his failure to been ordered to Inspectorate, which found that a end of employment. This affected pay minimum obligations came Mpay $241,451.66 by the Ministry total of $96,541.66 had not been 206 of the total 221 employees and from a misreading of statutory for Business, Innovation and paid in minimum wages and amounted to $66,515.87. requirements, but the Labour Employment (MBIE), after an holiday pay for 221 employees MAVL also failed to correctly Inspector and ERA authority member investigation found employment between 2010 and June 2016. reimburse employees for working Vicki Campbell both disagreed. law had been seriously breached. Dharmesh Kumar assured the on public holidays by providing “This is not a mitigating The payment includes Inspector in June 2016 that he had time and a half and alternative factor,” Campbell said in her $96,541.66 in wage arrears and reviewed all pre-2014 records and holidays, or pay rostered determination. “It is the obligation $145,000 in penalties. was following correct procedure. employees for the public holiday. of all employers to understand and “For six years or more, Manukau The Labour Inspector found this This amounted to $4,628.76. adhere to the law.” Auto Valet Limited deprived some to be incorrect, and identified Minimum wage obligations Ward emphasised that businesses 221 employees of their most a further 106 employees who were not met for 95 employees, who run afoul of the law should basic employment entitlements, failed to receive their minimum with a total $25,307 identified by not expect lenience. “The Labour failing to pay at least a minimum entitlements. the investigation. Inspectorate will not hesitate to wage, or holiday pay to employees The Labour Inspector then The penalty was set at $145,000 pursue employers who fail to provide leaving the company,” says Labour lodged a statement of problem in by the ERA, due to MAVL’s co- such longstanding requirements Inspectorate regional manager September with the Employment operation with authorities and of New Zealand law for penalties Loua Ward. Relations Authority (ERA) and attempts to rectify the situation. which reflect the seriousness of their MAVL began trading in Manukau sought the payment of wage The MAVL continues to trade, failures,” she said. in August 2002. Dharmesh and arrears and further penalties for and recent financial statements MBIE is encouraging anyone Shareen Kumar are the directors breaching the Minimum Wage Act released to the ERA show profits who worked at MAVL since 2010 and shareholders of the company. 1983 and the Holidays Act 2003. rising 63 per cent in two years, from to get in contact, as they may be An investigation was opened The investigation found the $112,129 in FY2014, to $148,933 in owed wage arrears.

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14 www.autofile.co.nz Valet company fined for law breaches What do your customers think? his is a more important compliment that with This way you can identify celebrate this. Publish their question than you might first trying to understand areas of amazing or feedback and tell everyone realise, or at least think about. why a customer didn’t poor performance to about what your customers feel. TBut once you break it down buy from you. Achieving focus and work on, Remember over 50% of buyers and begin to understand what you this will give you a along with any missed change their purchase decision of could learn from knowing what very good source of opportunities. e.g what and who they buy from based your customers think, including information to work finance, insurance or on customer reviews. their perception of your dealership, from and improve your trading a car. With that in mind, it makes sense you begin to realise how little businesses success. MARK GREENFIELD You can learn quickly for you and your team to do all you might know, and also how Focusing on Motorcentral and efficiently how you can to ensure your customers important it is to consider. customers that have purchased good or bad each customer’s get the best experience possible, In most instances, we assume from you will certainly be easier experience was. therefore providing you with the a customer had an amazing (you have their contact details) and Ensure you address quickly best feedback possible, which you experience with us, otherwise likely lead to more constructive any areas of concern raised, so any can then turn around and share why would they have purchased feedback. This could be in the form future customers can avoid the with potential new customers, all in from us right? This can be true, of a simple survey. same pitfalls. Improving in this area an effort to influence them in their but more often than not there will Begin by asking exactly what alone could provide those extra decision making process. be a combination of reasons as to experience you and your staff five or ten vehicle sales you’ve been Great customer experiences why a person purchased from one delivered to them. Try to get insight chasing each month. combined with remaining present dealership over another. into the performance of your If on the other hand all your in their minds through active At the recent Google Engage dealership and your salespeople. customers love what you do, CRM disciplines all contribute

Auto presentation, a study of car Saw ads on TV 50% significantly to increased referrals Read magazine articles 40% buyers was referred to, which Read newspaper articles 37% to your business and then when found the average buyer in New Received mail at home from an auto manufacturer 36% the time is right, being their first Drove / Looked at friend / family member's automobile 36% Zealand now only engages with 2.4 Saw an ad in a newspaper 36% choice for their next purchase. The Searched online with a search engine 71% dealerships and test drives only 1.7 Searched the inventory of a dealership 61% risk of not taking your customers vehicles before buying. This tells Sought info from an automobile manufacturer website 59% seriously in this regard and your Comparison shopped automobiles online 59% us that once a customer is ready to Sought info from a dealership website 56% business will end up solely relying Talked with friends / family about automobiles 56% go from digital to dealership they Requested a quote on an automobile 53% on new customers that you have Searched online for a dealership 49% have generally picked out only 2-3 Read automobile reviews online 49% to advertise heavily to get in the dealerships to visit. Used a build/configure online application 38% door. The new ones are your most Used a side-by-side comparison tool online 37% At this early stage of the expensive customers, therefore the A recent study by Google showed that more purchasing process, it is likely these customers used the internet over traditional more you can influence the balance dealerships are on a level playing methods when researching their car purchase to increase your referral and repeat field, simply by having the right business, which will ultimately be car in the right price range for that better for your bottom-line. customer. So what makes someone The saying that been around begin to choose one over another? for many years, still rings so Simple answer: the experience true today “your old customers, they have. As a dealership, you want are your gold customers”. Yet, to do everything possible to ensure ironically, it is common practice to a customer has an experience focus all the dealerships energy, that will greatly influence their resources and money solely on decision to buy from you. This is getting new ones. Getting the why it’s important to learn from balance right is the key to realising your past customers and better yet, a much better overall result.

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www.autofile.co.nz 15 news YOUR COMPLETE Dealers receive BMW service award AUTO LOGISTICS SERVICE MW Group New Zealand has recently awarded two of its dealers for Boutstanding performance in 2016. Auckland City BMW and Coombes and Johnston were awarded at separate ceremonies in their showrooms in early April. BMW Group New Zealand’s managing director, Florian Renndorfer, and BMW’s senior vice president for Asia Pacific region, Hendrik von Kuenheim, presented the awards. “Our congratulations must go to both Ian, Richard and their respective teams for (l-r): Florian Renndorfer, Managing Director of BMW Group New Zealand, (l-r): Wayne Kitchen, Aftersales Manager of Coombes this international BMW Group Ian Gibson, Dealer Principal of Auckland City BMW, and Hendrik von Kuenheim, Johnston BMW, and Richard Johnston, Dealer Principal of Senior Vice President for Asia Pacific region, BMW Group Coombes Johnston BMW distinction,” said Renndorfer. The awards are based on global dealership team was awarded After a refurbishment in May care in sales and aftersales business BMW Group standards and honour national metropolitan awards 2015, dealer principal Ian Gibson units. Dealer principal and founding BMW dealerships that excel in for achieving the highest level of told Autofile the new showrooms director Richard Johnston told customer service and satisfaction customer service within vehicle had recreated the customer Autofile he credited the longevity of across all aspects of the business. sales criteria, and for service and experience with interactive his staff members' employment for The Auckland City BMW aftersales criteria. environments. the success. “Our customers enjoy a much “We do have some very strong nicer customer journey than the relationships with clients because old traditional high pressure sales it goes back such a long time,” methods could provide,” he said. he said. The dealership opened “Customers have responded well 20 years ago in June, with some to these changes.” original employees still working But Gibson, who has been with with the company. the team for 10 years, said his Johnston, who is still actively staff members were the true key involved in aftersales operations, to Auckland City BMW's success, said the smaller size of his We provide a professional and effective and they “work very hard to provincial showroom was another make sure we provide a premium advantage. “The relationship we service to thousands of customers, experience for all customers.” can have with clients is often a handling everything from high-end “We did a great job all lot more intimate and close than round, which makes me very what it would be out of a very big sports cars to commercial trucks. proud of our entire team. The metro dealership,” he said. recognition belongs to everyone “If we look after clients through Trust in us to take care of your in our organisation.” the process of ownership; that will The Auckland dealership has give us the ability to earn their vehicles for you. plans for more changes in 2017, business again when they come to including a 6:30am opening replace or renew their car.” The Import Finance time to allow commuters to drop While highly appreciative of Contact our Business Development off their vehicles earlier, and an the new Te Rapa road showroom, Representatives express drop-off and collection which opened in July 2016, Specialists! for vehicle servicing. Johnston said the building was Vincent Pieterse Jim Shi “Our main area of focus is on just one small part of the business. 027 876 5434 027 876 5435 Flexible import and floorplan finance for dealers our customer journey and trying “Bricks and mortar is one thing, Streamline your buying, and your cashflow to enhance and improve the but it’s the people within,” he said. One finance facility / multiple suppliers - giving you the freedom experience for every guest visiting “At the end of the day, we’re to choose how and when you buy, ship, and comply. our dealership,” Gould concluded. measured as to the satisfaction GLOBAL VEHICLE Coombes Johnston BMW of we have with our client base, and LOGISTICS Hamilton was also awarded for the relationships that we build Find out more: w blackbirdfinance.co.nz N 0800 000 999 NZ - JAPAN - AUSTRALIA - UK - EUROPE exceptional customer service and with them for the long term.”

16 www.autofile.co.nz www.autohub.co +64 9 411 7425 [email protected] YOUR COMPLETE AUTO LOGISTICS SERVICE

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www.autohub.co +64 9 411 7425 [email protected] 17 news Customers get to rate dealerships staggering 78 per cent of do a good job with surveying new- not,” says Greenfield. the feedback and give each consumers have walked vehicle customers, however the A two minute survey will be dealership an overall rating. If the out on a transaction or not used-car buyers across the industry sent to customers via email and dealer manager chooses to have Amade an intended purchase because are well and truly left out,” he says. will collect data on the customer's this feedback advertised, there is of poor service, the results of a 2011 In order to assist business retail experience. a chance to showcase that rating survey by American Express show. owners to find out how their Prizes will be offered to on BuyerScore and the dealer's And, to add to retailers’ woes, once customer service is perceived encourage buyers to complete business website, along with any a customer experiences bad service, Motorcentral is launching a the survey, and reminders sent as other participating sites. This allows it is likely they will never deal with customer survey a follow up if customers to see which dealerships that company again and they will programme required. are offering the best service. go on to tell their friends and family called BuyerScore. An “opt out” “This is very exciting for the about the negative experience. BuyerScore will be free to all option is available on request. industry,” Greenfield says. “Dealers The probability of selling a dealers and will provide an insight Once the survey is complete, are starting to place more value product to an existing customer is into how their business is performing the dealer will receive feedback on reviews but their only source between 60 to 70 per cent, whereas in terms of customer service. immediately and reports on currently can be somewhat a new customer is only five to 20 Once a dealership has signed performance will be supplied to destroyed by non-car buyers per cent, according to the best- up with BuyerScore, customers of them on a regular basis. creating fake reviews which can selling book Marketing Metrics. that dealership will be sent a survey The customer can choose to be destructive to a business. As most clients won't bother to seven days after their purchase submit the survey information BuyerScore delivers reviews that make a complaint, it is important has been entered into their dealer anonymously. are from genuine customers of to get feedback in a confidential management system (DMS). Greenfield says the survey the dealership. Keeping the results and professional manner, says the “BuyerScore has been results are confidential to the confidential is another huge bonus general manager of Motorcentral, developed to work across any dealership unless they decide to that respects the dealerships and Mark Greenfield. dealership in New Zealand whether publish the results. allows them to focus on the results “Franchises and manufacturers they have Motorcentral DMS or BuyerScore will break down before they choose to publish.”

Quality customers manager of TSI Group, is treasurer. NAITA now First order of business for the deserve quality sounds new incorporated group was incorporated to apply to the NZTA for NAITA to be a representative industry society body under section 241 of the Land Transport Act 1998, to gain ince its initial formation authorisation for its members to in September last year, access the MVR. the National Automotive The group has also made an IndustryS Technology Association offer, to the NZTA, to build an (NAITA) has been working to online validation portal for the formalise its set up and offer industry to access to the MVR. immediate solutions to avoid According to Greenfield, motor vehicle “Currently there is Replace the factory stereo of the traders from being nothing in place for NZ new or imported vehicles on your yard excluded from validation, and most accessing the certainly nothing with a premium LUMINA AUdIo multimedia Motor Vehicle Register (MVR); one at all for approved access once unit and increase saleability and profit. of the catalysts that encouraged the current class authorisation is the groups formation. removed. Our offer would ensure OUR MULTIMEDIA UNITS FEATURE: NAITA has now been granted that whichever service provider oGPS MAPPING OF NEW ZEALAND oAM/FM RADIO oINTEGRATED BLUETOOTH o incorporated society status, with ownership checks are conducted oCD & DVD PLAYER oREVERSING CAMERA WITH HD PICTURE o the office holders being the through, they will all be able to oSMARTPHONE CONNECTIVITY o founders of the association. Mark get access through the same Greenfield, general manager of portal in an easy automated way.” OEM Wholesale Audio manufactures and sources high-quality replacement head units for a wide range of vehicles. Visit the website to view the range Motorcentral has been appointed Membership applications will president, David Boshier, general be available through the NAITA www.oemaudio.co.nz wholesale manager of Autoplay is secretary website which will be operating Freephone 0508 oemaudio OEMaudio and Darryn Crothall, general from the end of April.

18 www.autofile.co.nz tech report

Talk to the specialists about entry certification - fast, efficient, professional Vehicle Inspection NZ 0800 GO VINZ (468 469) www.vinz.co.nz Benefits of first hand knowledge have been spending a lot of very closely with other vehicles in the Of course Japan is interested in my time recently becoming government and immediate vicinity seeing its standards related to an expert in the intelligent private industry to (updated in near real this technology being adopted Itransport field of “dynamic ensure the interests of time). globally. mapping”. Admittedly, this might our industry are well All layers are The IMVIA has been invited on not seem the most intuitive thing served. provided by local both ends of this effort. We have for an employee of the import So, what is dynamic infrastructure, from been invited as a stakeholder industry to be working on. mapping? Dynamic a centralised map and expert to participate in the I want to take a few moments to Mapping is a new provider, except the discussion of this technology at the Kit Wilkerson answer a very important question. paradigm in mapping Policy adviser and analyst lowest level which cabinet-level in Japan, and we are One of the most important that optimises our [email protected] is shared between positioned to help shape global questions we ask ourselves when ability to get the most vehicles in any given standards internationally. we decide to work on a project is important transport locale. The benefit This also puts us into a position whether our efforts will help you related information to where it is of this system is a decrease in to help shape thinking about the sell more cars. The answer to that needed. As communication becomes bandwidth; most updates can be future of this technology here in question, while always important, is more important and data more made via wi-fi at home while your New Zealand. Were we able to push not always a simple yes or no. I have ubiquitous in our daily decisions, vehicle is parked. for infrastructure and standards to argue however, that this effort is demand for that data quickly Back to how this benefits that mirror what is in Japan… clearly a requirement to keep the will become an important driver. the industry; this technology Imagine the possibility of not doors open for the best cars in the Some technologies will simply be will be built into connected and having to fight government…to not too distant future. To explain… impossible due to the inability of our autonomous vehicles. Japan has see vehicles with this technology, We, the IMVIA, have been infrastructure to deliver it on time. decided that autonomous vehicles new and used, able to roll off the authorised by Standards NZ to Transport data, or ship, connect to local represent the interests of New more importantly, data infrastructure, and Zealand on the international that prevents accidents, have the entire map stage. We have been appointed as cannot be delayed. automatically update experts to ISO, allowing us to be To address this, to local roads and involved in the setting of standards dynamic mapping is a conditions. that vehicles will be manufactured proposed technology In closing, let me flip to internationally. that will be used by this problem on its head. Firstly, can I get a brief nod to connected vehicles and The only other option the drastic change in environment automated vehicles. It is to knowingly ignore that this represents. At one time, is, at its most simple, a layered will be their solution to many of the technology and the burden it the role of the IMVIA was one of map. Each layer holds degrees the social problems they have; might pose for our industry. The constantly fighting the government of transient information in a from providing mobility to the result might be a complete block for legislation just passed. The IMVIA way that allows data providers infirm and elderly to optimizing the on certain makes, models, years, was always in a defensive stance, to update the most important efficiency of the entire system, this and even technologies. Failure to ready to challenge decisions as aspects first. For example, we technology will be key. comply would not be a matter of they are made. Today, we hold a could have maps with six layers: Japan is coordinating the fines, it would be matter of the trusted position and we work very road map (updated monthly), development of this technology safety devices in the vehicles we collaboratively with government to road furniture (updated weekly), in Japan through the SIP-adus sell harming our valued customers. find solutions that are both in the road construction (updated daily), program. The efforts at ISO are The real question then is not best interests of New Zealand and weather (updated hourly), road the opposite side of the coin, it is why are we participating in these the import industry. conditions/traffic (updated by the same effort being promoted efforts, but rather can we afford In this case, I am working the minute), and finally a record as an international standard. not to?

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www.autofile.co.nz 19 Vehicles wanted To advertise here, contact: [email protected] News in brief LATE MODEL NISSANS WANTED Forex Brokers Ltd in liquidation NZ’s largest Nissan dealer Forex Brokers Limited has gone into liquidation. Chartered accountants desperately needs PKF Corporate Recovery and Insolvency has issued notice that on April late-model NZ-new and imported 10, shareholders resolved, by special resolution, to liquidate Forex Brokers Nissan stock Ltd and appoint Chris McCullagh and Stephen Lawrence, both of PKF Corporate Recovery, as liquidators. MANUKAU NISSAN WILL PAY TOP DOLLAR A statement from McCullagh said that claim forms have been sent out CONTACT: Jeremy Spicer 021 400 706 to all creditors who have contacted PKF Corporate Recovery but at this stage it does not know the total amount owed by Forex Brokers to foreign exchange customers. “We have very little information about the company at this stage, but we are in the process of collecting the records and identifying and securing any assets. Our first report on the liquidation is due to be sent to creditors by Wednesday April 19, and it will also be available online at the Companies Office,” McCullagh says. Toyota begins import programme Toyota has entered the New Zealand import market with the launch of Toyota Certified Imports, an official programme which will source Toyota vehicles directly from Japan. WANTED “The launch of Toyota Certified Imports is a massive milestone for consumer choice and Kiwi motorists in the market for a reliable and Mercedes-Benz, Hyundai and Mitsubishi’s affordable vehicle under $15,000,” said Andrew Davis, Toyota New Contact: Kane Owen Ph: 021 356 300, [email protected] Zealand’s general manager of used vehicles and marketing. Vehicles sold as Toyota Certified Imports will be selected and inspected by Toyota New Zealand and the AA to ensure full compliance with NZ safety regulations. The cars will also have their odometers independently certified. Double World Car awards Toyota New Zealand says prices will begin at $8,990, and all vehicles will be subject to their warranty programme. for Jaguar F-PACE Lost keys bring record price for Mercedes he Jaguar F-PACE won director and vice-chairman of the Losing the keys to their 1996 Mercedes-Benz SL500 meant a hefty pay both World Car of the Year World Car Awards. day for a British driver, whose car – with only 80 miles (129km) on the and World Car Design The F-PACE is the first odometer – sold at auction for a record £56,640 (NZ$101,800). Tof the Year at the New York performance SUV from Jaguar, The sole owner received the roadster as a birthday present in Mayfair International Auto Show on April that reported record sales since its and stored it in an underground garage shortly afterwards. The keys were 12, beating out the Audi Q5 and launch in April 2016. then lost and the car was never driven again. Volkswagen Tiguan to take the Other winners were celebrated The SL500 was rediscovered earlier this year and sold by Coys at their top honour. on the night, with the World Spring Classics auction in London. It’s the second time in the 13- Performance Car title awarded to year history of the awards that a car the Porsche Boxter Cayman. The Ebbett Volkswagen takes out top award has won two titles, and the F-PACE Mercedes-Benz E-Class won World Hamilton dealership Ebbett Volkswagen was awarded Overall Dealer of is the first Jaguar to win an overall Luxury car for the third time, the Year at the first Volkswagen NZ Awards, held in Auckland this month. trophy at the World Car Awards. following back-to-back wins in Ebbett Volkswagen was also awarded Metro Dealer of the year and “Jaguar has done the 2014 and 2015. Parts Department of the year at the awards ceremony, beating the other unthinkable by first securing The Prius Prime was declared the 16 dealers within the network. the World Car Design of the World Green Car award-winner for The award takes into account the performance of each department Year award, then lifting the big the second year in a row, and in a within the business, for each month, over the full year, focussing on one - the overall World Car of the new category, the World Urban Car topline results, quality and delivery of brand experience. Year trophy,” said Mike was BMW's i3 EV hatch. Rutherford, juror, Toyota NZ recalls another 5,803 cars over airbags Toyota New Zealand has announced a recall of 4,313 Corolla and 1,490 Yaris New Zealand-new vehicles manufactured in 2009, citing concerns with the passenger side airbag inflator. This brings the total number of New Zealand vehicles affected, including NZ-new and used cars, to 113,804. Replacing the faulty inflator will take up to five hours to install and is free of charge. Toyota will contact affected owners once the affected vehicles are identified. Concerned owners can fill out a recall form on the Toyota website.

20 www.autofile.co.nz new cars Tourer beefs up Commodore range

he Tourer all-wheel drive executive Opel Monza concept crossover has joined the car, first produced in 1978. Commodore range and Although powertrain isT set to debut in early 2018. It’s specifications are yet to be released, the third model confirmed in the it’s expected the Tourer will contain next-generation line-up, following the same engine options as the the NG sedan (based on the Opel Sportwagon and NG, which include Insignia) and the Sportwagon. a V6 petrol engine generating 230kW It’s the first attempt by Holden and 370Nm of torque, and a 2.0-litre to release an all-wheel drive four-cylinder engine producing Commodore since the Adventra 191kW and 400Nm of torque, wagon, which ran briefly from available in petrol and diesel. 2003 to 2006 to mixed reviews “The Commodore Tourer comes exterior will feature wheel-arch the vehicle’s steering, all-wheel drive and poor sales. But a surge in SUV with a high-tech all-wheel drive protection and roof rails as standard. system and transmission. popularity, driven by low oil prices, system and also lets customers Designed for off-roading, Safety and driver assistance has encouraged a utility vehicle select specific driving modes, the all-wheel drive system with systems include autonomous boom, with more crossover models giving them the flexibility to be torque vectoring contains two emergency braking, adaptive entering the market. able to get off the beaten track,” electrically-controlled multi-plate cruise control, speed-limit cruise The “rugged” Tourer borrows said managing director of Holden clutches for precise transmission control, lane departure warning, its looks and engineering from its New Zealand, Kristian Aquilina. of power to each wheel in all road lane-keep assist, forward collision European counterparts at Opel, The new crossover wagon will be and weather conditions. alert, side blind-zone alert and rear which will begin producing the 110mm longer than the Commodore Drivers can also change the car’s cross-traffic alert. car in its German factories later NG and 20mm longer than the behaviour by switching to ‘Sports’ Holden will release details on this year. According to Holden, Sportwagon, with an additional mode at the touch of a button, which pricing and availability closer to the the silhouette is styled on the 20mm ground clearance, and the adjusts the calibration settings for Tourer’s launch in early 2018. Plug-in hybrid gets fast charge itsubishi have upgraded Fuel economy is rated Vehicles wanted the four-wheel drive 1.7L/100km, and a new EV Outlander PHEV, a priority mode can be activated Mplug-in hybrid which contains two to further boost fuel efficiency. Mercedes Benz electric batteries and a 2.0-litre A smartphone app matched to Volkswagen petrol engine, with two model this system allows drivers to set variants in the 2017 range. charging times and climate mode Nissan The battery has an extended for the vehicle. Lexus range of 54km and includes DC The Outlander PHEV also Fast Charge for the first time, which comes with a five-star ANCAP BMW is capable of an 80 per cent charge safety rating and a suite of safety Audi in around 20 minutes. features, including ABS, active The new Fast Charge socket stability control, active traction Toyota Kia sits alongside the regular AC control, adaptive cruise control, Chrysler mains connection, meaning forward-collision mitigation, lane the Outlander PHEV can charge departure warning, rear-view Jeep overnight to full capacity and parking camera and seven airbags. Dodge have a quick top-up on the road The VRX model also contains if needed. blind-spot detection and rear-cross Skoda traffic alert as standard. Volvo Pricing begins at $60,990 for the Outlander PHEV XLS We are always looking to purchase late model and $67,990 for NZ New cars aNd commercials the Outlander PHEV VRX, Paul Curin 0274 333 303 [email protected] and both are available in New miles motor group Zealand.

www.autofile.co.nz 21 industry profile Ford’s MD - experiences aplenty

imon Rutherford’s first car at Oxford Brookes University to understand the dealership was a red Morris Minor. and graduating with a and retail side.” “It was very cool at Bachelor of Arts with Honours But Rutherford had no universityS but I wrote it off. It wasn’t degree in business studies. plans of settling down in my fault, of course, I was sideswiped “I always harboured an Britain. at a roundabout,” says the Ford Motor ambition to have a career that “I had itchy feet syndrome Company’s New Zealand managing would allow me to see the and talked to Ford and said I director, who now drives a race red world,” he says. was putting my hand up for Mustang convertible. The 47-year-old joined something different. Ford “I’ve enjoyed many cars over the Ford in 1992 after working mentioned Thailand and years.” He has fond memories of the as a brand specialist with coaching their field team and blue Escort Cosworth he owned in Carlsberg. I knew it would build on all England, but says the Ford Focus RS His first role was working my experience in the UK.” is the most complete car he has as a sales promotion specialist In 2004, he moved to ever driven. in Ford UK, which involved Bangkok with Helen and their “It’s fun and precise,” he says. attending major events, young son to oversee Ford’s Rutherford, who took over the such as Formula One, the regional fleet operations. top role at New Zealand’s Ford head World Rally Championship He says Thailand’s Ford office 13 months ago, has enjoyed a and the British Touring Car Ford New Zealand's managing director, Simon Rutherford dealerships have a similar stellar 25-year career with Ford that Championship. franchise structure to New has seen him travel throughout the “I loved that job. I was Italy for the European Grand Prix. It Zealand but many had only been world and live in Bangkok, Shanghai looking after all the Formula One was great. We had access to the pits open at that time for about five and the United States. sponsorship. I would go to all the and were able to bring in customers years and the showroom model His wife Helen, who grew up in events promoting the company. to meet the drivers. range was smaller – only Laser, Christchurch, was keen to move back “We would take customers “Rally drivers have something Ranger, and Everest. to New Zealand and so he jumped around to experience the different special about them – it’s their “It’s a similar process but a at the opportunity to continue his tracks. They would meet the drivers complete commitment to the sport different market.” career with Ford and live in Auckland. and have driving training with a and how they can extend themselves He says buyers want Ranger “Helen always wanted to come professional driver on the tracks. mentally beyond people’s usual fear utes which make up half the market back to New Zealand. I wanted our At that time, Michael Schumacher (of crashing) is amazing. in Thailand because many people boys (now aged 12 and 14) to live was driving for the Benetton-Ford Rutherford was a passenger in a are self-employed and need a solid somewhere that was more familiar team and Rutherford also met rally car when the driver lost control working vehicle to carry goods – to their culture and to be near their British F1 driver Johnny Herbert and and it left the road: “Nothing major, including people – often off-road. grandparents.” retired driver Jackie Stewart, as well just a few spins and things but the “Buyers like the flexibility the He says variety and travel, as well as mixing socially with the various driver was so calm about it.” ute offers.” as Ford’s culture of looking after teams and drivers off the track. However, after 12 months in It also helped that the Thai its people, have kept him with the “The drivers were great. They are the role, Ford “obviously decided to government was offering tax company. incredibly relaxed and calm and very move me on to do some real work”. incentives to encourage business Although Rutherford was born focused. When Michael Schumacher He then moved back to London people to buy utes to grow in the UK, he spent his first three was driving us around Silverstone, and completed a number of dealer manufacturing and the domestic years in Nigeria and then South he would turn around and talk to facing field roles, including zone market, he says. Africa followed by Malawi as his us in the back seat while we were manager for south-west England, and Rutherford says group meetings father moved countries with his job. travelling at 170mph. He could drive brand management roles, including with dealers weren’t effective as He attended boarding school in the track in his sleep. three years as general sales manager everyone would nod in agreement England but joined his family during “I did the European circuits. We at Brunel Ford Group in Bristol. even if they disagreed with the the school holidays before studying would go to Germany, Spain and “It was very valuable experience outcome. One-on-one meetings with dealers were a must. Rutherford's first stint with Ford was “Thai people are lovely and very as a sales promotion independently minded. If they didn’t specialist where he frequented WRC, F1 want to do something they wouldn’t and various other motorsport events do it. I was helping the field team to get established and then moved on to look after fleet sales in the region for multi-nationals, which also involved working with Ford’s global team in the US.” Rutherford’s next career move in 2009 was to Shanghai where he 

22 www.autofile.co.nz industry profile

With wife, Helen, and family at the Great Wall in 2007 Receiving the 20 year service award Rutherford helped man Ford's pop-up store during the Christmas season

t led a number of important One Ford about 100 metres away from the together in the end. EVs have to don’t buy, you might talk to others global initiatives, including key sales compound’s wall. When we left have a bigger range, access to fast about the car.” programming and vehicle ordering three years later, the highway was charging and be durable. Fully But he says the Ford team were roles for Asia Pacific during the six lanes.” autonomous cars are 10 to 15 years surprised by the number of mall launch of Ford’s China growth. The United States beckoned and away in my view.” shoppers who wanted to buy a car “It’s an enormous market about Rutherford moved to Dearborn, He says it will be possible to from the store during the pop-up the same size as Europe and the US Michigan, where he was responsible retrofit some vehicles with the branding exercise and referred combined, and there is still more for transforming the way Ford and autonomous systems. potential buyers on to dealerships. growth.” dealers manage vehicles orders “I think autonomous shuttles He says the pop-up store became He says the Chinese like big cars globally while managing dealer will lead the way on shorter routes a “man creche” site – where men, and have a driver if they can afford connectivity initiatives to enhance in the cities.” who were bored with following their that luxury. The Ford Focus, Lincoln consumer experience. He doesn’t see an end to the partners around the shops, relaxed in Brand product, Explorer and Edge “I had always wanted to live in dealership model. the store’s chairs and talked to staff. “have led the way”. the US. I was able to experience “Customers want to be looked “We don’t always have to do “English is widely spoken and the how head office worked. It was after. Dealers are interested in the what we have always done. We Chinese are quick learners.” very educational and I established a changes but they are the interaction have to learn what our customers Although Ford has established network of contacts,” he says. point with customers and that core are looking for and that takes its traditional franchised dealership He worked under Elena Ford, relationship will not change. It’s experimentation. Simplicity and model in China, there’s about 600 vice-president, global dealer more important than ever to listen to value are important because we dealerships, he says the Chinese are and consumer experience. Ford dealer partners and customers.” have so much going on in our lives. keen to buy online and have high was responsible for leading the Rutherford says customers are Accessibility and transparency are internet usage. development and global launch of looking for an experience when they key elements of success such as However, China’s government Ford’s global brand promise of Go buy a car and many value guidance publishing a price for routine service has put strict emissions standards on Further with mobility advancements when buying such a big-ticket item. and explaining in detail what has vehicles in big cities as well as license- – including autonomous and electric “As a customer, I would like been done and the benefits of plate caps. As a result, the high cost of vehicles, ride sharing, ride-hailing a product overview so I could servicing at your Ford dealer. obtaining a license plate adds to the and connected vehicles. compare it effectively with “It’s important that we expense of buying a vehicle. “We were looking at future-type something else.” understand the trends, experiment “It’s a big hurdle for young scenarios. EVs have a lot less moving However, Rutherford says and learn. We need to lead the way. people living in the cities.” parts and a lot of maintenance will innovation is a must in a fast- “There is a lot of activity around He says the Chinese government be done remotely with software changing world. He helped man electric vehicles and that will be is focused on the development updates. It will change how people Ford’s pop-up store in Auckland’s driven by markets bigger than New of electric vehicles and public will access a (repair) service. They will Sylvia Park mall during Christmas. Zealand. What happens in China and transport to lower pollution levels plug in their car to the internet to get “It was about talking to people, the US will impact on New Zealand, in cities. Car sharing and fractional upgrades and diagnosis.” getting feedback and learning what and the metro areas will lead the vehicle ownership/lease models Rutherford believes EVs will take customers want. way,” he says. where people have agreed access off before autonomous cars. “Not everyone wants to go to a “EVs make sense in New Zealand. to a car, could also work well in the “People will want to feel dealership. The pop-up store gets It will start with more hybrid metro areas. 100 percent confident with the people to have a look at the vehicles technologies that are convenient to Ultimately, Rutherford and his autonomy before it takes off. But I and they don’t have to make a us. When the cost of plug-ins comes family, which had expanded to four see it coming deliberate action. Even if you down then they will take off. Within after the birth of their second son Perks of being MD is getting the next five years, you will not be in Bangkok, wanted to escape to choose a red Mustang the odd one out to have some sort of convertible as your China’s pollution. “The outside daily drive EV transport,” he predicts. environment is not great.” “People will also be looking at The family was living in different vehicle ownership models, a large compound of about perhaps ride sharing and pay as you 100 American-style homes and go type mobility solutions.” gardens with other ex-pats. Rutherford says that now is a “When we moved in, the very interesting time for the motor  compound had a two-lane highway vehicle industry.

www.autofile.co.nz 23 newslooking back The month that was.... April With more than 30 years of history, Autofile is delving into the past to see which stories previously made headlines April 28, 1997 April 19,1999 Importers and distributors on Mazda joins Ford’s Auckland retail collision course network Members of the Motor Industry Association met A joint venture between Ford New Zealand to discuss ways to protect the new car market and the Colonial Motor Company known as in New Zealand from being further undermined the Auckland Auto Collection purchased by near-new imports coming in from Japan. the three Auckland Mazda dealerships of At the time, newer used imports such as Greenlane Mazda, Manukau City Mazda many 1996 and 1997 models only displaying and North Shore Mazda. a few thousand kilometres on the vehicles’ CMC, the largest owner of Ford odometers, were being offered for sale as used imports. dealerships in the country, was also set to While no firm decisions had been made , one plan put forward by affected buy Wellington Mazda, which was owned by Sri Temasek Ltd - a companies was to register brand names of vehicles as copyright, which would joint venture between Mazda New Zealand and Cycle and Carriage supposedly make it illegal for anyone other than the registered holder of the of Singapore. copyright to import that particular make and model of vehicle. Mazda NZ announced it would move its head office from Mt In the meantime, the Customs Department was being extremely Wellington out to Ford's Wiri headquarters in September; where cautious about accepting responsibility for policing breaches of copyright parts facilities for both Ford and Mazda began to be combined. and trademark protection against parallel importing - encouraged by the CEO of the combined operation, Trevor Walmsley, said the success of a personal watercraft distributor in halting used imports of near addition of Mazda would strengthen the ability for the individual new machines carrying the same brand name. brands to compete in the Auckland market and provide customers At the time of print, establishing the parameters of protection against with the best possible buying and service experience. parallel imports , such as what age of vehicles can be protected this way Walmsley said that approximately 450 people would be Autosure Agents New Zealand Anywhere!

- had yet to be established by courts. 12 A employed under the Auckland Auto Collection umbrella. The company was also appointed the Wellington City Nissan

Anywhere! dealer, replacing long-serving dealer, Williams and Adams. At the New Zealand 12A time of print, Cycle and Carriage's parent company in Singapore was 12 A experiencing trading difficulties, with reports that the company had posted a net loss of nearly $30 million dollars, compared to a net profit of $160 million the previous year.

New Zealand Anywhere! Autosure Agents 12 A April 7, 2003 40 egg clusters in imported cars Anywhere! A The discovery of 40 clusters of Asian New Zealand 12 12A moth eggs in imported used cars during

12 A 2002 highlighted the particularly high chance of the pest arriving in the country, according to a MAF spokesperson. a share of Mosquitoes were also found in A used vehicles, mostly in the mobile 12 machinery end of the market - such as $33,000 concrete trucks and diggers - where winworth of travel 38,000 there were opportunities for water to pool in the vehicles. "The fact that the detection of egg clusters is being made means $ the current systems are working," said the MAF spokesperson, 11x 11x 11x 1x who pointed out that 100 per cent of imports were checked. $1,000 $1,000 $1,000 + $5,000 This included 60 per cent in Japan and the rest on arrival in New FEBRUARY MARCH APRIL APRIL Zealand. 2017 2017 2017 2017 "I think it is extremely difficult for them (MAF) to prevent insects coming in at any rate - so the potential is always there for it to PLUS! happen," said IMVDA chief executive Chris Drake. Sell Autosure Insurance Customer Prize Draw "Two years ago, we were faced with the same possibility that and you’ll be in to win! used imports could have been targeted as a carrier - and as good Conditions apply. corporate citizens we will do all we can and continue to work with MAF to make sure that we all do the responsible thing."

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The latest job market figures cent, as jobseekers have a greater Listings in other regions have year over the next couple of years,” show an increased demand for choice of jobs to apply for. Transport exploded. “Almost every region said chief forecaster Gareth Kiernan. labour fuelled by high vacancy and logistics, manufacturing and in the country had double-digit This boom in new jobs won’t numbers in key industries, with 76 construction sectors led the jump in percentage jumps in new listings stretch to Canterbury, according per cent of businesses polled in the listings on Trade Me. compared to last year,” said head of to the report. Kiernan noted that latest Business Operations Survey This growth isn’t necessarily Trade Me Jobs Jeremy Wade. economic growth in the city reporting staff vacancies. contained to one city. “Advertising Gisborne led the boom, with has slipped below the national 47 per cent of those were on SEEK has increased across most listings up 40 per cent, followed by average, and Infometrics expects considered hard to fill, and the of New Zealand’s major regions this the Waikato, up 36.5 per cent, and employment growth of only 1.1 most difficult skills to find in job February, with Auckland enjoying a the West Coast, up 32.4 per cent. per cent per year in Christchurch applicants were trade-related skills, staggering 19.2 per cent year-on- “Job growth in most regions is out- between 2017 and 2019. management and professional and year increase,” said SEEK general stripping that of the main centres,” Despite the recent growth in technical skills. manager Janet Faulding. Wade added. new jobs and industry demand, Advertisements for employment “In Wellington, advertising on This job growth is set to wage rises were sluggish in continue to rise in the midst of this SEEK also continued to rise, up 11.8 continue across the country, 2016. The Ministry for Business, high demand. New advertisements per cent year-on-year. However, in according to economic analysts Innovation and Employment said on SEEK rose 17.3 per cent this Canterbury job ads dipped 2.6 per Infometrics. The latest Regional annual wage inflation was at 1.6 per February when compared to last cent this February.” Perspectives report, published cent, largely unchanged from 2015. year, with information technology, While ICT remained the top- in March, forecasted strong job Wade also noted static wages trades and services, manufacturing, performing jobs in Auckland growth for the next four years. amongst current Trade Me listings. transport and logistics the most and Wellington, SEEK reported “Many other parts of the country “The job market is in great health advertised categories. that trades and services was the are expected to perform well, with and we’ve seen incredible jumps Job advertisements increased, standout market in the Canterbury job growth in each of Northland, in the number of roles advertised, with listings up 15 per cent for region, with electricians, automotive Waikato, Bay of Plenty, Nelson, but, with a few exceptions, wage the first quarter of 2017. Average mechanics and labourers the most Tasman, Marlborough, and Otago growth has been surprisingly flat by applications per job are down 13 per advertised positions. expected to exceed two per cent per comparison,” he said.

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26 www.autofile.co.nz f & i focus Commitment to your plan takes courage

ver the past couple of years been going through the goals. We have been sales and profitability and then the New Zealand economy same challenges over growing rapidly in the visiting the dealers nationwide to has been doing well and the past three to four last few years and this help execute the plan. Owe have all been experiencing buyers years. In our case we has accelerated even Protecta has organised many with more confidence to spend. had a target of where we more in recent months, group training courses, in-dealership The last 12 months have shown wanted the business to especially through our training, breakfast meetings and we very strong (or record) vehicle be in the future and then motor trader channel. are happy to provide specific and sales and March 2017 finished the we set about building The changes we tailored training to help individual financial year with a “bang”. achievable plans to get Tony Headland announced recently are dealers achieve their goals. Many traders are experiencing us to these goals. General manager already proving to have Other areas that required rapid growth and it is times like Plans need to Protecta Insurance a positive effect and resourcing were claims, customer these that we all need to focus be measurable and delivering better service service and sales. on implementing systems and monitored regularly, however. to our customers. Planning is a continual and processes in our businesses that will Be honest with your assessment Erin Mills, Protecta’s national evolving process and through this maximise this opportunity. and don’t make excuses if training manager, is busier than process we have ensured Protecta Growth can often bring growing performance isn’t meeting the ever delivering targeted finance and Insurance is well positioned to pains where your business is not plan. Most of all, these need insurance (F&I) training. Dealerships take advantage of our growth and necessarily prepared or resourced to to be supported by significant across the country are benefiting provide exceptional customer efficiently cope with the increased commitment and investment. The from the results of this training, service to our valued customers consumer activity. It is critical to challenge is whether you have through increased skills which, in and business partners. maintain profitability, customer the commitment to invest in your turn, increase profitability. Goal setting, planning, resourcing service and satisfaction as you want plans, business and future. Ray Meharg, Protecta’s national and commitment take courage but these customers to return to you in For Protecta we realised that we and key account's manager, is if they are well thought through and the future. needed to ensure we had enough working closely with these accounts executed it is worth the time, effort At Protecta Insurance we have human resource to meet our developing plans to increase F&I and investment.

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www.autofile.co.nz 27 motorsport KartSport the heart of NZ racing hat’s the most influential form of motorsport in New WZealand? With Hayden Paddon fulfilling his dream to drive for a factory team with Hyundai in the WRC, Brendon Hartley and Earl Bamber in the FIA WEC with Porsche, Mitch Evans racing Formula E as part of the Williams-run Jaguar team, this tiny country punches well above its weight. It’s tempting to see the circuit racing category or even the resurgent rally scene as the Karting in New Zealand has been the birthplace of the majority big mover in motorsport. of our world-class drivers with But to the surprise of some, the some competitors starting as young as six years old answer is karting. Every weekend of the year, a Kiwi KartSport slip away into other “We are revamping de l’Automobile (FIA) to organise graduate is racing – or preparing to four wheel categories the academy to further the sport in New Zealand. race – somewhere in the world and and/or simply find the enhance the coaching It works directly with the FIA’s Hartley, Bamber, Evans and most of competition too tough. being provided and to Commission Internationale de the circuit racing crowd have risen “Total membership help upskill the parents, Karting (CIK) which controls most through karting. peaked in 2005-2006 at who these days often international karting and organises Regarded as the incubator of 1,350. Membership to have little motorsport or the World Karting Championships. top talent around the world, karting March is up 3.2 per cent, mechanical background Kiwi driver, Wade Cunningham, Robert Hutton has long been seen as the essential and we are constantly in but are, of course, each won the world championship in first step on the career ladder of any the position of introducing young driver’s pit crew in their formative 2013 and Daniel Bray and Marcus aspiring boy or girl looking to carve a people to motorsport. racing years.” Armstrong have been contenders motor racing career. Robert Hutton, The sport runs up to 240 race KartSport’s biggest challenge Hutton says some of the Development Manager of KartSport events a year. Members compete in 2017, he says, is to cause a pressures the sport faces are unique. New Zealand, is challenging on the 19 tarmac circuits around perception shift among the “We desperately need a world- enthusiasts to see karting as a fully the country or in the case of the motorsport public – and media. class karting facility in Auckland. functioning sport in its own right. high output Superkarts they race “We are the nursery for not only Work is under way at Prices Road He points to the hundreds of at Motorsport NZ circuits, while KartSport in its own right but also [Colin Dale Motorsport Park] in racers who rise through the ranks others are racing offshore. for a lot of drivers who move on Manukau but it’s going very slowly. from the schools competition “In the 2016 calendar year 5.2 to other four wheeled motorsport Then apparently unrelated issues and are still dedicated to karting per cent of our competitors were disciplines. Now we need people to like housing density changes that competition in their adult years. issued with international licences/ understand that for many, karting mean there’s no longer room in With 1,040 members nationwide visas. Most weekends there are is what they want to do.” many suburbs to park your kart and 840 competition licence Kiwis racing somewhere in the trailer at home or have a workshop holders, he has a point. Membership world – Australia, Europe and The mission – and of course urban sprawl which statistics show racers around the North America,” he said. KartSport is the governing body means our circuits are increasingly country from 6 ½ years old all the The Kartsport academy is a of kart racing in New Zealand, constrained by noise and other way to 65. The sport signs up 200 hands-on affair and uses current and affiliated to Motorsport New issues. These are all things we or more new racers every year, but recently retired racers to coach and Zealand with the sole delegation have to manage to keep the sport struggles with retention as drivers mentor the next crop of young stars. from the Federation Internationale moving forward.”

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28 www.autofile.co.nz motorsport

SPEED Endurance and GT to the fore DIARY 15-16 Apr s Motorsport New F3 European Championship - Zealand continues to Silverstone seek feedback on the 15-16 Apr F1 - Sakhir, Bahrain futureA of touring car racing in this country, the GT categories are 16 Apr World Endurance Championship - continuing to expand. Silverstone GP Circuit News of the arrival this month 22 Apr of a shipment of Porsche’s Cayman NASCAR - Irwindale Event Center, USA

GT4 race cars has set tongues 22 - 23 Apr wagging in the sport, with many Blancpain Endurance Series - Monza, Italy Could the GT4 class replace the faltering NZV8 series? World Rallycross - Portugal noting the ‘around’ $250,000 purchase price and speculating directly from Porsche in Auckland The FIA GT4 category is for what 23 Apr MotoGP - Circuit of the Americas, USA that GT4 could form a credible to a new home at Tony Quinn’s can be referred to as track day cars: NASCAR Cup Series - Bristol Motor touring car class to replace the Highlands Park circuit in Cromwell. factory-built race cars available to Speedway, USA faltering NZV8s. Given that Quinn is behind the the public. All cars are test driven 27 - 30 Apr The factory Cayman racers hugely successful Australian GT race by the FIA and then modified so WRC - Rally Argentina, Cordoba are lightweight, purpose-built series and runs New Zealand rounds that they all have near identical Rally NZ - International Rally of Whangarei competition-focussed cars similar of that series at his two tracks, some performance levels. 28 - 30 Apr in concept to Porsche’s bigger 911 are saying it would be a short step Cars from Aston Martin WTCC - Monza, Italy

GT3s. In New Zealand they are being from filling the garage of ‘hobby (Vantage), Audi (TT), BMW (M3), 29 - 30 Apr bought up by drivers for use in racers’ to a formal proposal to Ford (Mustang), Mazda (MX5), and F3 European Championship - Monza, Italy endurance events and even just for replace the old-school V8s with ‘off Toyota (GT86) are among those 30 Apr drive days, with at least one heading the shelf’ factory GT4 race cars homologated for the category. F1 - Sochi, Russia NASCAR Cup Series - Richmond, USA European Touring Car Cup - Monza, Italy

4-5 May NZGP is not us - ATEED World Rallycross Championship - Hockenheimring, Germany ith a decision looming of the V8 Supercars event hosted 6 May on the venue of the by Pukekohe, which lacks a proper World Endurance Championship New Zealand Grand pit complex and modern hospitality - Spa-Francorchamps, Belgium NASCAR Races - Irwindale, USA PrixW (NZGP) for the next few years, areas required by the V8SC ‘circus’. In 6-7 May Auckland Council’s Auckland the current cost-cutting environment units built above them and an DTM - Hockenheimring, Germany Tourism, Events and Economic at Auckland Council a proposal to ongoing relationship with Toyota. Blancpain Sprint Series - Brands Hatch

Development (ATEED) has waved add a multi-million dollar spend at In 2011, Pukekohe’s long 7 May off media speculation that it might Pukekohe is not favoured. back straight had a kink formed MotoGP - Jerez de la Frontera, Spain NASCAR Cup Series - Talladega, USA back a bid for Pukekohe to host Though the Toyota operation to slow the big V8s down, but Motocross World Championship - the premier event. The Grand Prix currently holding the right to contest even so a lack of run-off over the Kegums, Latvia is raced as the final round of the the Grand Prix as part of the Castrol ‘mountain’, the ongoing issues 12-14 May WTCC - Budapest, Hungary annual Castrol Toyota Racing Series Toyota Racing Series can and does with the swampy nature of the (TRS), but Pukekohe has not hosted operate from marquee garages ground under the circuit and a 13 May NASCAR Cup Series - Kansas, USA the event during the ‘TRS era’. where required, increasingly modern combination of Armco and horse Formula E - Monte Carlo, Monaco

The last NZGP at Pukekohe was in circuits like Hampton Downs and fencing in other areas would be a 13-14 May 2000, when Andy Booth won in a Highland Park have fully-featured significant obstacle for the circuit Blancpain Endurance Series - Silverstone World Rallycross Championship - Reynard Formula Holden. all-weather pit garages. to overcome. These safety issues Mettet, Belgium ATEED is focussed on the need Toyota’s home circuit, Manfeild would be key to luring the fast and 14 May to tie down a decision on the future also has pit garages with hospitality agile Toyota FT50 race cars back. F1 - Circuit de Catalunya, Spain

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www.autofile.co.nz 29 disputes

Tribunal finds rejected Audi of The case: The buyer wanted to reject his 2006, high-mileage Audi due to reoccurring faults during long distance driving. The trader ‘merchantable quality’ said it wasn’t given an adequate opportunity to assess and fix outstanding issues with the car. Background trader in Apil where it was assessed The tribunal said a black Audi Andrew Ballantine purchased a and its cylinder actuator o-ring was S6 had been advertised for rental The decision: The tribunal ruled the buyer had failed to 2006 Audi S6 V10 with 174,445km replaced. Soon after, Ballantine on Devine Rentals’ Facebook establish the nature and extent of on the odometer for $20,000 from noted the free-revving idle issue had page. The buyer’s partner said the any defect. His rejection of the Audi Fivefifteen Holdings Ltd (trading as recurred and the “check engine” light vehicle on Facebook was a different was dismissed. Grant Ward Nissan) on December 14, was on. The trader reset the “check Audi from the car under dispute. At: The Motor Disputes Tribunal, 2015. He took the car for a test drive engine” light and said there was no After the hearing, the trader Christchurch before agreeing to buy it. significant problem with the vehicle. supplied the tribunal with a report Ballantine, the director of After driving for a couple of hours, showing that, two days after luxury rental car business Devine Ballantine discovered the vehicle had purchasing the Audi, Ballantine Rentals Limited, bought the car in a coolant leak. submitted an MR14 form at VTNZ The finding his own name. He texted the trader that the to change the vehicle’s use from According to the tribunal, Ballantine When he collected the vehicle, vehicle was not fit for purpose private to rental. He also obtained failed to establish the nature of any Ballantine noticed some “worrying because after three attempts, it had a certificate of fitness. Ballantine defect and there was insufficient faults”, including that the car not completed a long drive. Ballantine was provided with a copy of that evidence of the cause of, or solution revved up to 1,500rpm while in stated he was rejecting the vehicle, information and was invited to to, the current problems and the park. However, the vehicle drove pointing out he had given the trader comment, but failed to do so. cost of repairs. The trader had satisfactorily, so Ballantine drove it to an opportunity to remedy faults The tribunal was also shown attempted to help Ballantine solve Queenstown. on previous occasions. The trader that Ballantine completed another the problems but its efforts were He then headed to Greymouth in inspected the car, confirmed there change of use form for the Audi on spurned by the buyer. the car. The vehicle drove well for a was a leak and replaced the radiator. December 22, changing its use back Evidence showed the vehicle few hours then began to lose power. Ballantine drove the car on short to private. As Ballantine purchased was roadworthy and a new Ballantine had the vehicle towed to trips and said the “check engine” the vehicle with the purpose of warrant of fitness was obtained a mechanic. He said the mechanic light started flashing and the engine resupplying it in trade as a rental immediately after purchase and on gave a “very bleak prognosis”, noting began shaking when accelerating vehicle, the tribunal found he was March 4. the car had many fault codes and the car to 80kph. not a consumer under the Consumer It was found that Ballantine had was not running on all cylinders. Ballantine asked Roses Auto Guarantees Act . not established that the vehicle Ballantine emailed the trader Electrical to scan the car's computer. However, the tribunal said it was was not of merchantable quality on December 21 advising that the Faults were found in the engine sufficient under the Sale of Goods under the SOG act. The vehicle vehicle’s idle “wouldn’t hold”, the control modules and a technician (SOG) act that Ballantine made it was driveable and warrantable. It engine was shaking, warning lights replaced the spark plugs and the air known to the trader “by implication” was an old, high-mileage, high- were on and a mechanic had told flow meters. he was buying the vehicle for the performance vehicle. him there was oil in the water. He However, the trader had asked purpose of driving it. A reasonable consumer would wanted to reject the vehicle. Ballantine to take the vehicle to In determining whether the expect a vehicle of this model, The trader asked Ballantine Vantage Auto Diagnostics and vehicle was reasonably fit for age, mileage and price would to return the vehicle so the their offered to pay for the repairs. purpose, the tribunal considered be “nowhere near perfect”. But mechanics could fix any issues. Although the buyer said he had the vehicle’s outstanding issues. Ballantine failed to establish that Ballantine agreed but then a bought the car for his personal Ballantine said the vehicle was never the vehicle was not commercially representative from the garage found use, the tribunal asked him to fit for purpose. saleable. The tribunal found the a fault in the vehicle’s second ECU; confirm whether he had purchased The buyer’s mechanic Aaron vehicle was of merchantable quality. oil residue in the coolant reservoir; the vehicle for the purposes of Clifford said the Audi was running welded joins in the rear exhaust, and resupplying it as a rental car better than previously, but “nowhere The order also issued a warrant of fitness. through his company. He denied he near perfect”. The buyer’s application to reject The car was returned to the had done so. the vehicle was dismissed.

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30 www.autofile.co.nz disputes

Buyer refuses to allow trader to The case: The buyer wanted to reject her Outlander under the terms of the Consumer Guarantees Act (CGA) due to a number of repair 2007 Outlander faults. The trader said the buyer had refused to return the vehicle so it could assess the faults but said Background chain cover and VVT solenoid, had not been given the it remained willing to repair the Carly Sanders bought a 2007 and the front lower-control arm opportunity to inspect the vehicle. Mitsubishi Outlander for $13,400 bushes were starting to perish. vehicle since it was supplied The decision: The purchaser from Asset Motors Limited on The buyer spoke to the trader’s to the buyer, but the company was ordered to return the car to October 4, 2016. salesman and informed him of would pay to repair any warrant the trader so it could fix three faults and obtain a new VTNZ warrant of The vehicle was a Japanese the faults found by Highbrook of fitness defects as well as fitness at its own expense. import which had an odometer Automotive. She said the replace the faulty speed sensor reading of 100,380kms at the time salesman promised to discuss the and clean the throttle body. At: The Motor Vehicle Disputes of sale. matter with the trader’s director Tribunal, Auckland The purchaser experienced and get back to her. The finding several issues with the vehicle Sanders, without waiting for In determining whether the and sent the trader a letter the trader’s director’s response, vehicle supplied by the trader the purchaser that the trader had rejecting the Outlander claiming sent the trader a letter on complied with the CGA’s not been given an opportunity, the vehicle’s faults were of a November 10 rejecting the guarantee of acceptable quality, much less a reasonable time in substantial character within the vehicle for what she claimed was the tribunal considered the age, which to remedy the faults. meaning of the CGA. a fault of a substantial character mileage and purchase price of Therefore, itl found that the The trader said the buyer had and cited the faults, estimated the Outlander. buyer should have allowed refused to return the vehicle to cost $1,722 to repair, found by Within six weeks following the trader to fix the faults and to allow it to assess the faults. Highbrook Automotive. supply to the buyer, the her rejection of the vehicle on However, the dealer said it was The trader told the buyer via vehicle’s ABS and ASC warning November 10 was premature. willing to fix the faults. email on November 11 that the lamp indicated a fault and the vehicle was more than nine years buyer was told by Highbrook The order The case old and therefore it would have Automotive that the vehicle had The tribunal considered that the The purchaser took the Outlander been subjected to general wear a faulty wheel sensor and its rear trader was not given a reasonable for a test drive before agreeing and tear. trailing arm bushes were worn. time or an opportunity to rectify to buy the Japanese import, The dealer said the correct It suggested that the the vehicle’s faults and the trader which had a 12-month Provident procedure was to allow it to throttle body probably required should have a chance to fix Mechanical Breakdown Insurance remedy any faults. cleaning to stop the stalling and the issues within a reasonable cover. The vehicle was supplied After filing an application to acceleration lag the purchaser timeframe. with a fresh warrant of fitness, reject the Outlander with the had experienced. The purchaser was told by the issued by Sky One. tribunal on November 18, the The tribunal found these tribunal to deliver the vehicle to In early November, the purchaser began to experience faults indicated the vehicle was the trader which would, at its own vehicle’s ASC and ABS warning instances of the car stalling and not of acceptable quality at expense, replace the rear trailing lamps came on. The buyer lagging during acceleration. the time of sale because it was arm bushes, replace the faulty took the vehicle to Highbrook The buyer took the car back not as durable as a reasonable wheel speed sensor and clean the Automotive for an inspection on to Highbrook Automotive which consumer paying $13,400 for a throttle body. November 9 and they suspected recommended that the throttle nine-year-old Outlander with The authority ruled the trader the right-hand-front wheel body be cleaned. mileage of 100,380kms would should supply the buyer with a sensor was not reading and She told the tribunal that she regard as acceptable. loan car free of charge while her suspected it was faulty. had not noticed any oil marks The tribunal’s assessor said he vehicle was being repaired. Highbrook Automotive also deposited by the vehicle or any considered the vehicle’s faults to The trader was also ordered noted that the rear-trailing arm unusual smells coming from the be minor. to obtain a fresh VTNZ warrant of bushes were worn, there was a engine during use. The tribunal was satisfied after fitness for the Outlander before minor oil leak from the timing The trader said the company listening to the evidence given by returning it to the purchaser.

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www.autofile.co.nz 31 Driving the Pacifi c

PORT TO DOOR SERVICE Our services include: NZ Customs clearance NZTA inspections Insurance Odometer verifi cation MPI inspections Delivery nationwide

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Phone 0800 ARMACUP (0800 276 2287) Proud sponsors of email [email protected] www.armacup.com t h e Whangareid Auckland Hamiltonc Thameso nTauranga Rotorua Gisborne Napieru uNew Plymouth Wanganui Palmerston North n oMasterton Wellington Nelson Blenheim Greymouth TotalTotal new New carsCars Whangarei Auckland Hamilton Thames Tauranga t TotalTotal importedUsed Imported used Cars cars r Rotorua Gisborne Napier New Plymouth Wanganui r

A Palmerston North Masterton Wellington Nelson y 9,230xxxx Blenheim Greymouth Westport Christchurch Timaru 14,474xx Oamaru Dunedin Invercargill Whangarei Auckland 2016:2015: 8,191 8,517  xx12.7% % Hamilton Thames Tauranga Rotorua Gisborne 2015:2016: xxx12,153  xx 19.1% % Napier New Plymouth Wanganui Palmerston North Masterton Wellington Nelson Blenheim GreymouthM Whangarei Auckland Hamilton Thames a rch 2017

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New Plymouth Gisborne NEW: 160 2016: 140  14.3% NEW: 56 2016: 44  27.3% USED: 232 2016: 168  38.1% USED: 64 2016: 39  64.1%

Wanganui Napier NEW: 98 2016: 79  24.1% NEW: 276 2016: 265  4.2% USED: 93 2016: 83  12.0% USED: 293 2016: 233  25.8% PORT TO DOOR SERVICE Palmerston North Masterton NEW: 329 2016: 275  19.6% NEW: 93 2016: 64  45.3% USED: 415 2016: 304  36.5% USED: 77 2016: 73  5.5% Our services include: Nelson Wellington NEW: 144 2016: 111  29.7% NEW: 933 2016: 852  9.5% NZ Customs clearance NZTA inspections USED: 266 2016: 202  31.7% USED: 1,103 2016: 939  17.5% Odometer verifi cation Westport Blenheim Insurance NEW: 6 2016: 1  500.0% NEW: 71 2016: 75  5.3% USED: 71 2016: 51  39.2% MPI inspections Delivery nationwide USED: 11 2016: 5  120.0% Greymouth Christchurch NEW: 21 2016: 22  4.5% NEW: 926 2016: 910  1.8% USED: 42 2016: 41  2.4% USED: 1,746 2016: 1,616  8.0% LATEST SCHEDULE Timaru Lake Taupo Tokyo Car Carrera Lake Taupo Tokyo Car NEW: 92 2016: 66  39.4% Port Calls USED: 138 2016: 111  24.3% v1707 v1708 v1709 v1710 v1711 Oamaru Moji - 15 Apr - 16 May - NEW: 24 2016: 22  9.1% Osaka 4 Apr 16 Apr 3 May 17 May 2 Jun USED: 27 2016: 19  42.1% 5 Apr 17 Apr 4 May 18 May 3 Jun Dunedin JAPAN Nagoya NEW: 327 2016: 299  9.4% Yokohama 6 Apr 19 Apr 5 May 19 May 4 Jun USED: 430 2016: 375  14.7% Auckland 21 Apr 7 May 21 May 1 Jun 21 Jun Invercargill NEW: 146 2016: 107  36.4% 25 Apr 11 May 24 May 10 Jun 25 Jun Wellington USED: 165 2016: 141  17.0% NZ Lyttelton 29 Apr 10 May 22 May 9 Jun 19 Jun Nelson 2 May 11 May 29 May 10 Jun 20 Jun The Import Finance Specialists! YOUR FIRST CHOICE IN SHIPPING Flexible import and floorplan finance for dealers Proud sponsors of Streamline your buying, and your cashflow Phone (0800 276 2287) 0800 ARMACUP One finance facility / multiple suppliers - giving you the freedom to choose how and when you buy, ship, and comply. email [email protected] www.armacup.com Find out more: w blackbirdfinance.co.nz N 0800 000 999

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Imported Passenger Vehicle Sales by Make - March 2017 Imported Passenger Vehicle Sales by Model - March 2017

Mar '17 2017 YEAR 2017 Mar '17 2017 YEAR 2017 Make Mar '17 Mar '16 +/- % Make Model Mar '17 Mar '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 3,722 2,910 27.9 25.7% 10,156 25.6% Suzuki Swift 617 544 13.4 4.3% 1,710 4.3% Nissan 2,543 2,240 13.5 17.6% 7,011 17.7% Mazda Axela 593 487 21.8 4.1% 1,769 4.5% Mazda 2,058 1,796 14.6 14.2% 5,908 14.9% Nissan Tiida 576 612 -5.9 4.0% 1,665 4.2% Honda 1,449 1,369 5.8 10.0% 4,065 10.2% Honda Fit 477 469 1.7 3.3% 1,430 3.6% Bmw 713 470 51.7 4.9% 1,809 4.6% Mazda Demio 470 442 6.3 3.2% 1,382 3.5% Suzuki 711 657 8.2 4.9% 1,976 5.0% Toyota Prius 389 198 96.5 2.7% 927 2.3% Subaru 605 593 2.0 4.2% 1,694 4.3% Toyota Wish 379 288 31.6 2.6% 978 2.5% Mitsubishi 548 422 29.9 3.8% 1,430 3.6% Volkswagen Golf 335 299 12.0 2.3% 887 2.2% Volkswagen 548 489 12.1 3.8% 1,454 3.7% Subaru Legacy 307 265 15.8 2.1% 835 2.1% Mercedes-Benz 356 230 54.8 2.5% 898 2.3% Mitsubishi Outlander 304 221 37.6 2.1% 765 1.9% Audi 297 241 23.2 2.1% 788 2.0% Mazda Atenza 298 242 23.1 2.1% 847 2.1% Ford 130 129 0.8 0.9% 341 0.9% Toyota Markx 286 169 69.2 2.0% 770 1.9% Volvo 94 87 8.0 0.6% 275 0.7% Toyota Vitz 281 258 8.9 1.9% 746 1.9% Lexus 93 55 69.1 0.6% 234 0.6% Toyota Corolla 237 217 9.2 1.6% 695 1.8% Chevrolet 80 51 56.9 0.6% 189 0.5% Toyota Estima 222 116 91.4 1.5% 608 1.5% Land Rover 64 32 100.0 0.4% 182 0.5% Nissan Dualis 213 116 83.6 1.5% 567 1.4% Holden 61 42 45.2 0.4% 165 0.4% Mazda Premacy 212 161 31.7 1.5% 608 1.5% Mini 54 44 22.7 0.4% 138 0.3% Mazda Mpv 211 246 -14.2 1.5% 608 1.5% Jaguar 51 49 4.1 0.4% 144 0.4% Nissan Note 199 127 56.7 1.4% 479 1.2% Hyundai 39 40 -2.5 0.3% 94 0.2% Honda Odyssey 195 164 18.9 1.3% 549 1.4% Porsche 39 12 225.0 0.3% 104 0.3% Nissan Bluebird 191 102 87.3 1.3% 474 1.2% Jeep 37 18 105.6 0.3% 85 0.2% Toyota Auris 175 162 8.0 1.2% 537 1.4% Chrysler 25 14 78.6 0.2% 51 0.1% Nissan Murano 159 149 6.7 1.1% 430 1.1% Dodge 24 22 9.1 0.2% 76 0.2% Nissan Skyline 153 129 18.6 1.1% 354 0.9% Peugeot 17 20 -15.0 0.1% 48 0.1% Honda Stream 148 132 12.1 1.0% 374 0.9% Daihatsu 13 10 30.0 0.1% 46 0.1% Subaru Impreza 145 114 27.2 1.0% 375 0.9% Maserati 11 1 1000.0 0.1% 28 0.1% Toyota Blade 140 130 7.7 1.0% 411 1.0% Bentley 8 1 700.0 0.1% 39 0.1% Toyota Ist 134 129 3.9 0.9% 359 0.9% Kia 8 7 14.3 0.1% 28 0.1% Toyota Rav4 134 98 36.7 0.9% 394 1.0% Renault 5 33 -84.8 0.0% 21 0.1% Honda Crv 133 155 -14.2 0.9% 367 0.9% Aston Martin 4 2 100.0 0.0% 11 0.0% Nissan X-Trail 130 106 22.6 0.9% 339 0.9% Buick 4 1 300.0 0.0% 6 0.0% Toyota Ractis 129 89 44.9 0.9% 333 0.8% Cadillac 4 5 -20.0 0.0% 11 0.0% Nissan Teana 128 145 -11.7 0.9% 330 0.8% Ferrari 4 2 100.0 0.0% 10 0.0% Bmw 320i 125 87 43.7 0.9% 345 0.9% Lincoln 4 1 300.0 0.0% 8 0.0% Honda Civic 120 76 57.9 0.8% 296 0.7% Others 51 58 -12.1 0.4% 144 0.4% Others 5,529 4,709 17.4 38.2% 15,124 38.1% Total 14,474 12,153 19.1 100.0% 39,667 100.0% Total 14,474 12,153 19.1 100.0% 39,667 100.0%

reliable www.heiwa-auto.co.nz Servicing new Zealand for 20 years contact: Kei Mikuriya [email protected]

34 www.autofile.co.nz www.enhance-auctions.com NZ-wide spike in used car sales massive 14,474 imported “There’s no boom here. A lot used cars were sold last of the cars we sell are in the $5k month, the third-highest to $10k bracket because of the Anumber ever, behind July 2003, economic downturn,” he says. with 14,709 sales, and March 2004, During the past two years, 800 which recorded 14,877 sales. jobs were lost to the area due to Registrations of imported used mining redundancies. cars last month were 19.1 per cent “It’s had a huge effect, so we try higher than March last year, which to diversify our stock and we have had 12,153 sales, and 18.1 per cent Toyota headed the imported dropped our vehicle price range. ahead of February this year, which used car registrations again We try to push the Japanese brands last month had 12,260. because they are reliable and it’s Toyota topped passenger sales 96.5 per cent to 389 units, up from recorded a 64.1 per cent increase easy to get parts. We don’t tend yet again, with 3,722 units sold last 198 registrations in March 2016, in year-on-year sales with 64 to go into the European market. month, a 27.9 per cent increase on making it the sixth-highest selling used vehicles registered in March We don’t sell anything out of the the same time last year, when 2,910 used imported passenger vehicle in compared to 39 in 2016. Down south, ordinary just good sedans and vehicles were sold, and a 22.5 per cent March 2017. Oamaru’s used car registrations family wagons,” Gugich says. increase on February, which had 2,760 Every region across New Zealand jumped by 42.1 per cent from 19 in “We still sell SUVs and utes to the sales. Toyota holds a 25.6 per cent increased sales year on year in March. March 2016 to 27 last month. farming community. The twin-cab market share of the year to date. Despite Westport still suffering As to be expected, Auckland had utes are so nice that the farmers Nissan followed, with 2,543 from an economic downturn, the the most used vehicles registered use the vehicles for farm work and registrations, a 13.5 per cent increase region had a massive 120 per cent for the month, 7,080, compared to driving into town. Farmers don’t in sales compared to March last year, increase in used car sales during 5,952 during the same month last tend to own a car (sedan) that they when 2,240 used imported cars were March. There were 11 used car sales year – an increase of 19 per cent. drive into town anymore. sold. The market share holds steady in the region compared to five during John Gugich, owner of Richards “I try to sell one vehicle a week. at 17.7 per cent. In third, Mazda March 2016 and the jump followed a Motors in Westport, was surprised During the past 10 years, the best recorded a 14.6 per cent increase in solid 13 sales in February 2017. by the region’s year-on-year sales year we sold 85, the lowest was 30,” March sales, up to 2,508 units. There Not to be outdone, Gisborne increase. Gugich says. were 1,796 used Mazdas’ registered Brian Watts, owner of Watts Motors during the same month last year. Used Imported Passenger Registrations - 2014-2017 in Gisborne, says the dealership Hatchbacks continue to be the shunned the stats and did not have a used vehicle of choice for New 15000 good month for used car sales. Zealand drivers, taking out the top 14500 “We have had trouble getting five positions. The highest-selling 14000 used car stock. We mostly get used car was the Suzuki Swift, with 13500 New Zealand-new trade ins and 617 sales in March 2017, up 13.4 per 13000 Japanese imports. We tend to stick cent on the previous year. 12500 to the $15k range.” The Mazda Axela came second, 12000 He says SUVs, seven-seater with 593 sales, a 21.8 per cent 11500 vehicles and small hatchback cars increase, and rounding out the top 11000 sell well. three models was the Nissan Tiida, 10500 Watts has no explanation for the the number-one selling car of March 10000 2014 regional spike in used car sales. 2015 2016, with sales falling 5.9 per cent 9500 2016 “It’s business as usual. We are 2017 to 576 units. 9000 getting a lot of tourist ships in but the In the hybrid market, sales of Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec tourists don’t buy cars. Forestry is still the Toyota Prius jumped a massive big in the region.”

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www.autofile.co.nz 35 www.mmnz.biz Massive month for vehicle imports arch was a record- used imports, increasing 33.5 per OZCars Ltd, operates from on Trade Me but still gets plenty breaking month for cent year-on-year, and Great Britain, a warehouse in Henderson, of foot traffic to the yard. Brands vehicle imports, with with 241 imports; a massive 288.7 Auckland, and has about 70 include Holden, Ford and Mazda. MCustoms New Zealand reporting per cent year-on-year increase. vehicles imported from Australia. Burrowes says they sell a lot of 32,800 new and used vehicles Year to date, used cars are 27 Director Tony Burrowes says light commercials to South Island arriving in the country. per cent ahead of the same period it’s a growing market and most of buyers, with the vehicles selling on 19,579 used cars were imported for 2016. the cars they import are statutory Trade Me and then being shipped last month, up 50.6 per cent on Used commercial imports also write-offs in Australia. sight unseen to the South Island. March 2016. This is the largest increased, up 34.2 per cent to 722 “We have imported cars with “We bring in a variety of utes, month in recent history, with the units. 94 per cent of these vehicles nothing wrong except smashed vans and sedans. Some are near new previous record of 16,450 entering came from Japan. windows or the tyres were stolen,” but most are two to three years old.” in May 2014. New passenger vehicles rose Burrowes says. The vehicles undergo According to Burrowes, there’s 18,446 of these vehicles came 21.7 per cent year-on-year to 9,200. any repairs and certification before strong demand from other countries, from Japan, taking 94.2 per cent Of these, 3,399 were from Japan, being sold on the local market. such as the Middle East, for Australia’s of the market. Japanese imports a 36 per cent market share. Cars “These Aussie cars are the most statutory write-off vehicles. increased 50 percent in March arriving from Korea rose by 1,461 scrutinized imports coming into “They want diesel Landcruisers compared to the same month last units and Germany exported 1,255 New Zealand,” he says. in Africa so we don’t get the chance year. Next was Australia, with 630 units to our shores. The dealership lists its stock to import those.”

Used imported passenger vehicle arrivals

20,000 19,000 18,000 17,000 16,000 15,000 14,000 13,000 12,000 11,000 2 017 10,000 2015 2016 9,000 2014 8,000 7,000 6,000 4,000 2013 JAN FEB MAR APR MAY JUN JUL Aug Sept Oct Nov Dec

Used Imported Passenger Vehicles By Country Of Export

2016 2015 Country of Export 2017 JAN ’17 Feb ’17 Mar ’17 Mar Mrkt Share % 2017 Total Q1 Q2 Q3 Q4 2016 TOTAL MRkt Share 2015 total MRkt Share Australia 380 538 630 3.2% 1,548 1,233 1,201 1,264 1,453 5,151 3.4% 4,893 3.2% Great Britain 273 174 241 1.2% 688 166 210 387 774 1,537 1.0% 939 0.6% Japan 9,698 12,926 18,446 94.2% 41,070 32,722 40,969 34,514 34,875 143,080 93.7% 143,125 94.9% Singapore 47 82 97 0.5% 226 201 362 310 358 1,231 0.8% 611 0.4% Usa 153 100 135 0.7% 388 251 287 349 388 1,275 0.8% 1,041 0.7% Other countries 27 21 30 0.2% 78 61 124 112 141 438 0.3% 253 0.2% Total 10,578 13,841 19,579 100.0% 43,998 34,634 43,153 36,936 37,989 152,712 100.0% 150,862 100.0% Door-to-Door vehicle shipping experts To and from Japan, USa, UK, aUSTralia, Singapore, and The pacific Ph +64 9 303 0075 www.mmnz.biz ContaCt us today!

36 www.autofile.co.nz Sales still favour private trades ealer-to-public sales compared to last March. traded in the first quarter of 2017 the biggest percentage increase, dropped in eight regions Total trader-to-public sales for than 2016. year on year, with a 33.3 per cent during March, compared last month were 18,131 units. Year Oamaru had a massive 72.2 per increase in public-to-public sales Dto the same time last year. Gisborne to date this figure is 50,657, 267 cent increase in trade ins with 31 with 96 units changing hands had the biggest fall in dealer to less than for the same period last trades compared to 18 in the same compared to 72 during the public sales - down 23.3 per cent, year when 50,924 changed hands. month last year, Palmerston North same month last year. Not to be followed by Masterton dropping Although many used car was up 51.5 per cent with 1,218 outdone, Oamaru had 206 private 18.6 per cent, and Blenheim falling dealers have told Autofile that trade-ins and New Plymouth up sales compared to 159 during the 6.7 per cent. there’s a lack of quality New by 28.6 per cent with 274 units. same month in 2016 – an increase However, overall there was a 1.2 Zealand-new used cars, there Public-to-public transactions of 29.6 per cent. per cent increase in sales, thanks were 15,152 public to dealer during March increased by 4 per Of the 79,337 changes of to relatively small percentage sales last month, an increase of cent on the same month in 2016. A ownership last month, 58 per increases in cities with large 1,563 units or 11.5 per cent on total of 46,054 cars changed hands cent of these transactions were volumes. Hamilton increase dealer the same month last year. Year privately compared to 44,265 in not carried out by registered sales by 385 units, Tauranga gained to date, there has been 39,260 March last year. Despite the region motor traders. Sales from dealers 274 and Wellington 227 but the trade ins, 5.1 per cent more than still suffering from an economic made up 22.9 per cent of total stand out region was Christchurch the corresponding period in downtown due to mining job ownership changes whilst trade with 842 more transactions, 2016, 1,902 more units have been redundancies, Westport made -ins accounted for 19.1 per cent.

Secondhand car sales - February 2017

Dealer-To-Public Public-To-Public Public-To-Dealer Feb '17 Feb '16 +/- % MarKET SHARE Feb '17 Feb '16 +/- % Feb '17 Feb '16 +/- % Whangarei 585 547 6.9 3.23 2,105 1,977 6.5 280 261 7.3 Auckland 6,281 6,423 -2.2 34.64 15,826 15,238 3.9 5,335 4,983 7.1 Hamilton 1,515 1,429 6.0 8.36 3,715 3,344 11.1 1,485 1,341 10.7 Thames 242 249 -2.8 1.33 585 613 -4.6 125 106 17.9 Tauranga 1,001 964 3.8 5.52 2,371 2,211 7.2 678 617 9.9 Rotorua 318 288 10.4 1.75 935 922 1.4 119 99 20.2 Gisborne 145 189 -23.3 0.80 451 403 11.9 87 114 -23.7 Napier 617 532 16.0 3.40 1,732 1,545 12.1 425 422 0.7 New Plymouth 394 386 2.1 2.17 1,074 1,017 5.6 274 213 28.6 Wanganui 188 192 -2.1 1.04 544 591 -8.0 133 129 3.1 Palmerston North 850 788 7.9 4.69 1,772 1,693 4.7 1,218 804 51.5 Masterton 153 188 -18.6 0.84 427 456 -6.4 104 98 6.1 Wellington 1,655 1,593 3.9 9.13 3,169 3,132 1.2 1,390 1,278 8.8 Nelson 329 326 0.9 1.81 1,073 997 7.6 219 223 -1.8 Blenheim 182 195 -6.7 1.00 478 455 5.1 115 145 -20.7 Greymouth 81 76 6.6 0.45 219 185 18.4 33 35 -5.7 Westport 30 18 66.7 0.17 96 72 33.3 0 0 0.0 Christchurch 2,185 2,123 2.9 12.05 5,499 5,611 -2.0 2,157 1,796 20.1 Timaru 226 235 -3.8 1.25 634 543 16.8 152 152 0.0 Oamaru 68 71 -4.2 0.38 206 159 29.6 31 18 72.2 Dunedin 716 711 0.7 3.95 2,127 2,064 3.1 515 471 9.3 Invercargill 370 388 -4.6 2.04 1,016 1,037 -2.0 277 284 -2.5 NZ total 18,131 17,911 1.2 100.00 46,054 44,265 4.0 15,152 13,589 11.5

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New Passenger Vehicle Sales by Make - March 2017 New Passenger Vehicle Sales by Model - March 2017

Mar '17 2017 YEAR 2017 Mar '17 2017 YEAR 2017 Make Mar '17 Mar '16 +/- % Make Model Mar '17 Mar '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share

Toyota 1,213 999 21.4 13.1% 3,847 14.0% Toyota Corolla 396 302 31.1 4.3% 1,337 4.9%

Mazda 905 816 10.9 9.8% 2,439 8.9% Kia Sportage 349 206 69.4 3.8% 968 3.5%

Suzuki 734 618 18.8 8.0% 2,086 7.6% Mitsubishi Outlander 287 170 68.8 3.1% 702 2.6%

Holden 711 608 16.9 7.7% 2,746 10.0% Toyota Rav4 261 183 42.6 2.8% 965 3.5%

Mitsubishi 691 567 21.9 7.5% 1,885 6.9% Mazda Cx-5 248 242 2.5 2.7% 660 2.4%

Hyundai 686 731 -6.2 7.4% 1,832 6.7% Hyundai Tucson 239 181 32.0 2.6% 636 2.3%

Kia 626 405 54.6 6.8% 1,742 6.4% Mazda Mazda3 223 201 10.9 2.4% 535 2.0%

Ford 625 509 22.8 6.8% 2,014 7.3% Holden Captiva 217 133 63.2 2.4% 727 2.7%

Honda 519 468 10.9 5.6% 1,297 4.7% Suzuki Swift 201 304 -33.9 2.2% 715 2.6%

Volkswagen 386 304 27.0 4.2% 1,215 4.4% Volkswagen Tiguan 199 40 397.5 2.2% 638 2.3%

Nissan 341 378 -9.8 3.7% 1,165 4.2% Honda Hr-V 193 143 35.0 2.1% 453 1.7%

Mercedes-Benz 253 271 -6.6 2.7% 720 2.6% Mitsubishi Asx 185 121 52.9 2.0% 537 2.0%

Subaru 242 216 12.0 2.6% 783 2.9% Toyota Yaris 185 158 17.1 2.0% 311 1.1%

Audi 203 181 12.2 2.2% 533 1.9% Mazda Cx-3 172 129 33.3 1.9% 423 1.5%

Bmw 196 199 -1.5 2.1% 554 2.0% Suzuki Vitara 169 179 -5.6 1.8% 503 1.8%

Land Rover 107 127 -15.7 1.2% 311 1.1% Holden Commodore 168 137 22.6 1.8% 618 2.3%

Jeep 94 107 -12.1 1.0% 221 0.8% Honda Jazz 168 225 -25.3 1.8% 433 1.6%

Ssangyong 81 86 -5.8 0.9% 234 0.9% Hyundai Santa Fe 165 198 -16.7 1.8% 495 1.8%

Skoda 72 127 -43.3 0.8% 282 1.0% Nissan Qashqai 161 169 -4.7 1.7% 477 1.7%

Lexus 66 60 10.0 0.7% 183 0.7% Ford Focus 150 115 30.4 1.6% 445 1.6%

Volvo 63 58 8.6 0.7% 155 0.6% Toyota Highlander 148 127 16.5 1.6% 491 1.8%

Mini 59 50 18.0 0.6% 177 0.6% Suzuki Ignis 148 0 14800.0 1.6% 334 1.2%

Peugeot 56 46 21.7 0.6% 177 0.6% Hyundai i30 136 73 86.3 1.5% 331 1.2%

Dodge 55 47 17.0 0.6% 93 0.3% Subaru Outback 131 106 23.6 1.4% 394 1.4%

Jaguar 38 23 65.2 0.4% 102 0.4% Mitsubishi Mirage 129 131 -1.5 1.4% 378 1.4%

Porsche 34 37 -8.1 0.4% 114 0.4% Mazda Cx-9 104 0 10400.0 1.1% 338 1.2%

Renault 25 3 733.3 0.3% 84 0.3% Suzuki Sx4 S-Cross 98 48 104.2 1.1% 211 0.8%

Fiat 20 32 -37.5 0.2% 58 0.2% Nissan X-Trail 97 112 -13.4 1.1% 361 1.3%

Tesla 18 2 800.0 0.2% 42 0.2% Honda Civic 96 0 9600.0 1.0% 251 0.9%

Maserati 17 7 142.9 0.2% 62 0.2% Mazda Mazda2 96 159 -39.6 1.0% 313 1.1%

Citroen 15 13 15.4 0.2% 53 0.2% Kia Rio 94 62 51.6 1.0% 228 0.8%

Yamaha 14 13 7.7 0.2% 20 0.1% Ford Mondeo 93 61 52.5 1.0% 250 0.9%

Alfa Romeo 11 13 -15.4 0.1% 21 0.1% Kia Cerato 88 42 109.5 1.0% 176 0.6%

Infiniti 10 0 1000.0 0.1% 30 0.1% Ford Escape 88 0 8800.0 1.0% 435 1.6%

Aston Martin 9 1 800.0 0.1% 24 0.1% Ford Mustang 79 64 23.4 0.9% 271 1.0%

Others 35 69 -49.3 0.4% 129 0.5% Others 3,269 3,670 -10.9 35.4% 10,090 36.8%

Total 9,230 8,191 12.7 100.0% 27,430 100.0% Total 9,230 8,191 12.7 100.0% 27,430 100.0%

38 www.autofile.co.nz new vehicles Boom in new car sales continues egistration data for March month; which was 36 per cent of that stood out, Westport had a 39.4 per cent with 92 new car 2017 shows further the marques total sales for 2016, 500 per cent increase albeit on registrations this year (66 in 2016) growth in new passenger when 22 units were sold. very low numbers, from one in and Invercargill on 146 units, a rise vehiclesR with sales for the month Tesla also took off with 18 sales March 2016 to six last month. of 36.4 per cent on March last year, hitting 9,230 units. This figure was compared to two in March 2016, Masterton sold 93 new cars last when 107 were sold. 12.7 per cent up on March last and year to date, it has registered month compared to 64 for the Brent Cooper, dealer principle year when 8,191 new cars were 42 units. same month last year, this was a of Wairarapa Mitsubishi in sold, and 14.7 per cent up on Infinity has registered 10 units 45.3 per cent increase. There were Masterton, says sales of new cars, February this year. each month since its launch in two other regions that increased especially the ASX and Outlander, Year to date, the total for new January and now sits on 30 sales sales over 30 per cent compared during March were “brilliant”. car registrations is 27,430; 13 per year to date. In terms of regions to March 2016, Timaru was up “We had our best March in 27 cent or 3,149 units up on the first years.” quarter in 2016. Toyota was the Although 50 per cent of the New Passenger Registrations - 2015-2017 market leader for new car sales franchised dealership’s sales are with 1,213 registrations a 13.1 per 11000 utes, he says SUV sales continue cent market share for the month. 10500 to rise due to the cars practicality

Followed by Mazda and Suzuki 10000 and popularity with families. on 9.8 and 8.0 per cent share “It is a trend moving across 9500 respectively. Australasia.” Toyota Corolla was the month’s 9000 He credits the rise in the new most popular passenger vehicle 8500 car sales down to the region’s with 396 sales – up 31.1 per cent 8000 diverse farming community. on March 2016. Kia Sportage “The economy is buoyant. 7500 came in second with 349 sales the There is a lot of confidence out 7000 Mitsubishi Outlander was third 2015 there. Dairy farming is improving, with 287 units sold. 6500 2016 although sheep and beef are flat. Aston Martin was a big mover, 2017 Only three regions, Blenheim, 6000 up a massive 800 per cent from Rotorua and Greymouth, sold less Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec one sale in March 2016 to nine last new cars than during March 2016.

NEW VEHICLE SALES BY BUYER TYPE - March 2017 NEW VEHICLE MARKET SEGMENTATION - March 2017

Mar '17 Mar '16 Mth % 2017 YTD 2016 YTD % YTD Mar '17 Mar '16 Mth% diff 2017 YTD 2016 YTD % YTD Passenger 3,849 4,241 -9.2 11,647 12,545 -7.2 Passenger 3,849 4,241 -9.2 11,647 12,545 -7.2 Private 1,650 1,981 -16.7 4,864 5,185 -6.2 SUV 5,310 3,905 36.0 15,629 11,596 34.8 Business 1,842 1,889 -2.5 4,864 5,318 -8.5 Light Commercial 3,987 3,438 16.0 10,385 8,819 17.8 Gov’t 273 274 -0.4 551 602 -8.5 Heavy Commercial 555 431 28.8 1,320 1,052 25.5 Rental 84 97 -13.4 1,368 1,440 -5.0 Other 168 81 107.4 465 254 83.1 Total market 13,869 12,096 14.7 39,446 34,266 15.1 SUV 5,310 3,905 36.0 15,629 11,596 34.8 Private 2,759 1,942 42.1 7,325 5,213 40.5 Micro 204 247 -17.4 696 481 44.7 Business 2,336 1,877 24.5 6,587 5,457 20.7 Light 1,103 1,411 -21.8 3,175 3,713 -14.5 Gov’t 76 59 28.8 227 171 32.7 Small 1,541 1,437 7.2 4,633 4,642 -0.2 Rental 139 27 414.8 1,490 755 97.4 Medium 509 610 -16.6 1,522 1,767 -13.9 Large 259 283 -8.5 878 1,128 -22.2 Light Commercial 3,987 3,438 16.0 10,385 8,819 17.8 Upper Large 7 15 -53.3 30 89 -66.3 Private 958 878 9.1 2,551 2,348 8.6 People Movers 59 58 1.7 137 140 -2.1 Business 2,793 2,376 17.6 7,227 5,969 21.1 Sports 167 180 -7.2 576 585 -1.5 Gov’t 141 91 54.9 366 273 34.1 SUV Small 1,580 1,126 40.3 4,424 3,175 39.3 Rental 95 93 2.2 241 229 5.2 SUV Medium 2,042 1,497 36.4 6,224 4,407 41.2 Sub Total 13,146 11,584 13.5 37,661 32,960 14.3 SUV Large 1,622 1,237 31.1 4,758 3,852 23.5 Private 5,367 4,801 11.8 14,740 12,746 15.6 SUV Upper Large 66 45 46.7 223 162 37.7 Business 6,971 6,142 13.5 18,678 16,744 11.6 Light Buses 90 60 50.0 255 174 46.6 Gov’t 490 424 15.6 1,144 1,046 9.4 Vans 694 471 47.3 1,588 1,275 24.5 Rental 318 217 46.5 3,099 2,424 27.8 Pick Up/Chassis Cab 4x2 1,416 1,365 3.7 3,661 3,090 18.5 Heavy Commercial 555 431 28.8 1,320 1,052 25.5 Pick Up/Chassis Cab 4x4 1,787 1,542 15.9 4,881 4,280 14.0 Heavy Commercial 555 431 28.8 1,320 1,052 25.5 Other 168 81 107.4 465 254 83.1 Other 168 81 107.4 465 254 83.1 Total 13,869 12,096 14.7 39,446 34,266 15.1 Total market 13,869 12,096 14.7 39,446 34,266 15.1

www.autofile.co.nz 39 new commercial sales New commercials demand continues here seems to be no end in on March last year, and Fiat with New Commercial Sales - 2015-2017 sight to buyer demand for 4750 92, up 119 per cent. new commercial vehicles. 4500 Warren Willmot, LDV’s sales TAlthough 2016 was and marketing manager, says they 4250 considered a bumper year for have had a great month for new 4000 new commercial vehicles, 2017 van sales and already have more 3750 looks like it will keep the smiles than 100 orders from businesses on dealers’ faces. There were 3500 for the brand’s fully electric vans, 4,639 units registered during 3250 which will be available to buyers March, up 18.4 per cent on the 3000 at the end of the year. 2015 same month last year. 2750 2016 “Sales will just get bigger and 2017 Toyota is holding on to its 2500 bigger when our new ute arrives in number one spot as top selling Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec July. People want the best valued marque, which it gained in vehicle they can find and we offer February this year. It has a 23.8 Ford is number two, with 890 Holden is in third place with low cost parts and service. We are per cent market share for March registrations, 810 of which were 380 sales, all of which belong to a disrupter in the van industry and and 21.2 per cent year to date. Ranger sales. Ranger was the top the Colorado we are gaining market share. Toyota’s success was on the selling model for the month and still Other marques taking a bigger “But we do have to work back of 740 Hilux and 336 Hiace sits atop the year to date table with slice of the market were LDV with harder because we are new to registrations. a market share of 18.4 per cent. 114 registrations, up 178 per cent the market.”

New Commercial Sales by Make - March 2017 New Commercial Sales by Model - March 2017

Mar '17 2017 YEAR 2017 Mar '17 2017 YEAR 2017 Make Mar '17 Mar '16 +/- % Make Model Mar '17 Mar '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 1,103 851 29.6 23.8% 2,548 21.2% Ford Ranger 810 661 22.5 17.5% 2,215 18.4% Ford 897 752 19.3 19.3% 2,398 19.9% Toyota Hilux 740 601 23.1 16.0% 1,720 14.3% Holden 393 284 38.4 8.5% 1,140 9.5% Holden Colorado 380 263 44.5 8.2% 1,091 9.1% Mitsubishi 365 462 -21.0 7.9% 866 7.2% Mitsubishi Triton 365 462 -21.0 7.9% 866 7.2% Isuzu 350 318 10.1 7.5% 876 7.3% Toyota Hiace 336 235 43.0 7.2% 766 6.4% Nissan 290 234 23.9 6.3% 912 7.6% Nissan Navara 290 234 23.9 6.3% 912 7.6% Mazda 190 151 25.8 4.1% 530 4.4% Isuzu D-Max 222 190 16.8 4.8% 581 4.8% Hyundai 122 76 60.5 2.6% 287 2.4% Mazda Bt-50 190 151 25.8 4.1% 530 4.4% Volkswagen 115 124 -7.3 2.5% 314 2.6% Hyundai iload 122 73 67.1 2.6% 281 2.3% Ldv 114 41 178.0 2.5% 302 2.5% Fiat Ducato 89 41 117.1 1.9% 208 1.7% Fiat 92 42 119.0 2.0% 219 1.8% Ford Transit 86 78 10.3 1.9% 181 1.5% Mercedes-Benz 83 53 56.6 1.8% 174 1.4% Ssangyong Actyon Sport 68 96 -29.2 1.5% 203 1.7% Ssangyong 68 96 -29.2 1.5% 203 1.7% Isuzu F Series 66 34 94.1 1.4% 149 1.2% Volvo 65 45 44.4 1.4% 120 1.0% Ldv V80 62 27 129.6 1.3% 172 1.4% Fuso 62 0 6200.0 1.3% 114 0.9% Ldv G10 52 14 271.4 1.1% 130 1.1% Hino 53 48 10.4 1.1% 140 1.2% Mercedes Benz Sprinter 44 42 4.8 0.9% 111 0.9% Foton 47 85 -44.7 1.0% 180 1.5% Volkswagen Amarok 41 66 -37.9 0.9% 122 1.0% Mitsubishi Fuso 40 50 -20.0 0.9% 120 1.0% Foton Tunland 41 79 -48.1 0.9% 157 1.3% Kenworth 27 19 42.1 0.6% 56 0.5% Volvo Fm 40 40 0.0 0.9% 71 0.6% Man 27 17 58.8 0.6% 49 0.4% Isuzu N Series 39 77 -49.4 0.8% 100 0.8% Others 136 171 -20.5 2.9% 498 4.1% Others 556 455 22.2 12.0% 1,480 12.3% Total 4,639 3,919 18.4 100.0% 12,046 100.0% Total 4,639 3,919 18.4 100.0% 12,046 100.0% Half-cuts, double invoicing, speedo tampering, Every vehicle dealership emissions, seatbelts, frontal impact, in New Zealand legislative change, and more. Only $59.50 It’s the history of your industry and it’s all right here in including p&p Available from should own this book From the Rising Sun to the Long White Cloud www.autofi le.co.nz/book used commercial sales March record for used commercials arch saw the highest stock that has been on the road Used Commercial Sales - 2015-2017 registrations for used 1300 for less than five years. 317 also imported commercial buys New Zealand-new Mazda and vehiclesM since 2008. Last month 1200 Toyota trade-ins from franchises. 1249 units were sold, a massive 40.2 1100 “It is a battle to get NZ-new per cent increase on March 2016, secondhand and there is a slim 1000 when 891 units were registered. 2015 margin on these. I think the The Toyota Hiace again dominated 900 2016 NZ-new stuff is tricky. Turners the used commercial’s market, with 2017 are getting a lot of the ex-lease 800 455 registrations in March, taking a vehicles and selling them on Trade 36.4 per cent market share. This is a 700 Me. Turners have taken a big chunk 41.7 per cent increase on March 2016, of the market, Karrasch says. 600 when 321 units were sold. “We have a lot of repeat Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec The Nissan Caravan came customers which helps. It is easier second, with 106 sales and an 8.5 increase on March last year, when says they were heavily sold out of to deal with people who know per cent market share. This is 51.4 52 units were sold, The Bongo utes and vans during the first two you and they know they are being per cent higher than the previous has a 6 per cent share of the used months of 2017 and as a result they looked after so they come back. March, when 70 units were sold. commercial market. were not as busy during March. He says he prefers to stock late- The Mazda Bongo was third yet Gareth Karrasch, owner of The dealer imports light trucks and model, imported used vehicles as it again, with 75 sales, a 44.2 per cent 317 The Van and Ute Specialists, Toyota Hiaces from Japan – mostly is easier to sell a better product.

Used Commercial Sales by Make - March 2017 Used Commercial Sales by Model - March 2017

Mar '17 2017 YEAR 2017 Mar '17 2017 YEAR 2017 Make Mar '17 Mar '16 +/- % Make Model Mar '17 Mar '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 602 431 39.7 48.2% 1,472 46.4% Toyota Hiace 455 321 41.7 36.4% 1,115 35.1% Nissan 263 188 39.9 21.1% 651 20.5% Nissan Caravan 106 70 51.4 8.5% 252 7.9% Mazda 90 63 42.9 7.2% 267 8.4% Mazda Bongo 75 52 44.2 6.0% 227 7.1% Isuzu 64 46 39.1 5.1% 150 4.7% Toyota Regius 50 26 92.3 4.0% 126 4.0% Mitsubishi 45 27 66.7 3.6% 118 3.7% Nissan Vanette 45 42 7.1 3.6% 132 4.2% Hino 41 26 57.7 3.3% 91 2.9% Nissan Nv200 42 37 13.5 3.4% 98 3.1% Ford 30 30 0.0 2.4% 95 3.0% Toyota Dyna 39 36 8.3 3.1% 73 2.3% Holden 23 17 35.3 1.8% 55 1.7% Isuzu Elf 39 30 30.0 3.1% 93 2.9% Chevrolet 19 15 26.7 1.5% 53 1.7% Nissan Atlas 27 15 80.0 2.2% 53 1.7% Mercedes-Benz 10 3 233.3 0.8% 22 0.7% Toyota Toyoace 25 20 25.0 2.0% 54 1.7% Fiat 9 8 12.5 0.7% 41 1.3% Mitsubishi Canter 24 9 166.7 1.9% 65 2.0% Gmc 8 3 166.7 0.6% 20 0.6% Hino Dutro 22 16 37.5 1.8% 50 1.6% Volkswagen 8 5 60.0 0.6% 28 0.9% Toyota Hilux 19 12 58.3 1.5% 56 1.8% Dodge 7 6 16.7 0.6% 13 0.4% Nissan Nv350 18 1 1700.0 1.4% 28 0.9% Daihatsu 4 0 400.0 0.3% 13 0.4% Hino Ranger 17 7 142.9 1.4% 33 1.0% Iveco 3 1 200.0 0.2% 6 0.2% Nissan Navara 16 11 45.5 1.3% 52 1.6% Volvo 3 1 200.0 0.2% 5 0.2% Isuzu Forward 14 9 55.6 1.1% 31 1.0% Citroen 2 0 200.0 0.2% 4 0.1% Ford Ranger 13 10 30.0 1.0% 33 1.0% Kenworth 2 4 -50.0 0.2% 10 0.3% Mazda Titan 11 7 57.1 0.9% 25 0.8% Mitsubishi Fuso 2 1 100.0 0.2% 4 0.1% Chevrolet Silverado 10 5 100.0 0.8% 25 0.8% Others 14 16 -12.5 1.1% 57 1.8% Others 182 155 17.4 14.6% 554 17.4% Total 1,249 891 40.2 100.0% 3,175 100.0% Total 1,249 891 40.2 100.0% 3,175 100.0% Half-cuts, double invoicing, speedo tampering, Every vehicle dealership emissions, seatbelts, frontal impact, in New Zealand legislative change, and more. Only $59.50 It’s the history of your industry and it’s all right here in including p&p Available from should own this book From the Rising Sun to the Long White Cloud www.autofi le.co.nz/book

www.autofile.co.nz 41 Over seven months of new stock on hand Wairarapa Mitsubishi tock of new cars decreased imported during March, which of stock available on its yard. well. The Tiida is still popular and slightly last month as 30 was a 21.7 per cent increase on “We offer a full range of new has been for years because it is so more vehicles were sold the same month last year when vehicles, and people want the reliable,” he says. Scompared to those entering 7,561 units were brought into the last of the Australian-made Dealer principal of Wairarapa New Zealand. Overall stock of country. New car registrations Commodores. We also have a Mitsubishi, Brent Cooper, says 50 unregistered new cars sits at increased by 12.7 per cent with good range of small cars.” per cent of the dealership’s sales 64,299, up 17.8 per cent on March 9,230 units sold compared to He says the marque gave the are Triton utes. last year, when there were 54,581 8,191 during March 2016. Colorado a facelift in October “We have a lot of new product units in stock. Year to date, 25,808 new 2016 and as a result the vehicle’s coming through that is priced Average daily sales continue passenger vehicles have entered popularity has soared. correctly. Farmers usually buy flat to climb with 290 new cars the country and 27,430 have been Dealer principal of Brian deck utes, tradies need utes and being sold each day, on average, registered, reducing stock at the Tunnicliffe Nissan in Thames, Brian duel-cab utes are popular with for the past 12 months. At the end of the first quarter of 2017 Tunnicliffe, says new car sales are families.” current rate of daily sales there by 1622 units, compared to the going strong and his yard is well- “We’ve had a good March and is enough stock to last for more start of 2017. Geoff Shepherd, stocked for potential buyers. this year is ticking away nicely. than seven months (222 days) sales manager of GWD Holden in “Pathfinder is going like a Things are going really well down before running out. Invercargill, says the dealership is rocket, SUVs are easy to get in here and we have a real mixture of There were 9,200 new cars having a good year and has plenty and out of and Navara is selling buyers,” he says.

Dealer stock of new cars in New Zealand Days stock in NZ - new Cars

CAR Sales DAILY SALES Days Variance Stock - 12-MONTH stock 220 Mar 2016 — Mar 2017 Imported Registered AVERAGE at hand

Mar ‘16 7,561 8,191 -630 54,581 261 209 200 Apr ‘16 8,816 6,790 2,026 56,607 262 216 Mar 2015 — Mar 2016 May ‘16 8,184 7,502 682 57,289 264 217 180 Jun ‘16 8,924 9,186 -262 57,027 264 216 Jul ‘16 9,279 7,701 1,578 58,605 265 221 160 Aug ‘16 13,210 8,894 4,316 62,921 269 234 Sep ‘16 10,291 9,704 587 63,508 271 234 140 Oct ‘16 10,115 10,795 -680 62,828 274 229 120 Nov ‘16 11,059 9,722 1,337 64,165 279 230 Dec ‘16 9,825 8,069 1,756 65,921 281 234 100 Jan ‘17 8,496 10,150 -1,654 64,267 285 226 of stock Days

Feb ‘17 8,112 8,050 62 64,329 287 224 80 Mar ‘17 9,200 9,230 -30 64,299 290 222

Year to date 25,808 27,430 (1,622) 60 Change on last month 13.4% 14.7% -0.1% 40 v Change on Mar 2016 21.7% 12.7% 17.8% g Oct J ul F eb N o A pr D e c J an J un A u MA y M ar Mar More IMPORTED More SOLD MORE STOCK S ep t

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42 www.autofile.co.nz Imports high - used stock up ealer stock numbers of Year to date, there has been “We might sell about six or of tourists up here and they keep used cars in New Zealand 43,998 used cars imported eight Japanese-imported vehicles the seaside towns going. There increased dramatically into New Zealand and 39,667 a month. That’s almost 100 a year,” are plenty of rental cars around Dduring March due to a massive registrations of used passenger Tunnicliffe says. the Coromandel,” he says. influx of imports. vehicles, an increase of 27 “Although we do sell imports, “Last year was good for us and All up, 19,579 used passenger per cent and 21.5 per cent I prefer to sell New Zealand-new this year has started off in the vehicles entered the country. respectively, when compared to used cars. But it is very hard to same mode.” That was a massive 50.6 per cent the same month last year. get good New Zealand-new Pacific Toyota Tauranga used increase on March 2016 and 41.5 The average daily sales of stock. We don’t get a lot of trade vehicle consultant Darren Steele per cent higher than February imported used cars continues ins on new vehicles because says they stock a small number of this year. to increase with 421 units sold many people put their cars on Toyota Signature Class vehicles As for sales, there were compared to 396 during the same Trade Me. They think they can get which were used imports from 14,474 used passenger vehicles month last year and 415 in the a better price on Trade Me but Japan, however the dealership registered, an increase of 19.1 per previous month. we will pay good money for good mostly sells New Zealand-new cent on the same time last year There are currently 79 days of secondhand stock.” secondhand cars. and a rise of 18.1 per cent on the stock available. He says that although his “People can get an import that previous month. Dealer principal of Brian dealership is well stocked with has been checked by Toyota and The increase in imports over Tunnicliffe Nissan in Thames, new and used cars: “We are buy with confidence and with a registrations means that stock Brian Tunnicliffe, says he buys a always on the look-out for good warranty,” he says. rose by 5,105 units, taking the small amount of used Japanese used cars. We always need more The dealership has sold two overall stock of unregistered imported cars each year from a stock. Used Tiida and Pulsars are imported plug-in hybrid Prius used cars to 33,044, a 34.1 per wholesaler in New Zealand. still popular and have been for this year. cent rise on March last year and “We buy from a wholesaler years because they are so reliable. “The buyers use them to drive an increase of 18.3 per cent on so we can see the cars before we “Dairy farmers are doing to work and there are changing February. buy and we get quality product. better this year and we get lots stations in Tauranga,” he says.

Days stock in NZ - new Cars Dealer stock of used cars in New Zealand

CAR Sales DAILY SALES Days 180 Variance Stock - 12-MONTH stock Imported Registered AVERAGE at hand

160 Mar ‘16 12,999 12,153 846 24,633 396 62 Apr ‘16 16,960 12,140 4,820 29,453 399 74 140 May ‘16 12,563 12,567 -4 29,449 399 74 Jun ‘16 13,630 11,991 1,639 31,088 398 78 120 Jul ‘16 11,249 13,055 -1,806 29,282 396 74 Aug ‘16 14,058 12,993 1,065 30,347 399 76 100 Sep ‘16 11,629 12,564 -935 29,412 401 73 Oct ‘16 12,311 12,709 -398 29,014 405 72 80 Nov ‘16 13,400 12,762 638 29,652 408 73 Mar 2016 — Mar 2017 Dec ‘16 12,242 13,181 -939 28,713 410 70 60 Days of stock Days Jan ‘17 10,578 12,933 -2,355 26,358 413 64

40 Mar 2015 — Mar 2016 Feb ‘17 13,841 12,260 1,581 27,939 415 67 Mar ‘17 19,579 14,474 5,105 33,044 421 79

20 Year to date 43,998 39,667 4,331 Change on last month 41.5% 18.1% 18.3% v g Change on Mar 2016 50.6% 19.1% 34.1% Oct J ul F eb N o A pr D e c J an J un A u MA y M ar Mar S ep t More IMPORTED More SOLD MORE STOCK

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