Friends and Family Test – Community Nursing Teams – September 2015
The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – Sep-15 Page 1 of 12
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 2 2 0 0 1 0 0 5 80.0 20.0 0.0
2 Barnstaple 1 0 0 0 0 0 0 1 100.0 0.0 0.0
3 Bideford 4 0 0 0 0 0 0 4 100.0 0.0 0.0
4 Crediton/Moretonhampstead/Cheriton Bishop 9 1 0 0 0 0 0 10 100.0 0.0 0.0
5 Culm Valley 3 0 0 0 0 0 0 3 100.0 0.0 0.0
6 Exeter 3 0 0 0 0 0 0 3 100.0 0.0 0.0
7 Exmouth/Budleigh Salterton/Woodbury 0 0 0 0 0 0 0 0
8 Holsworthy/Torrington 0 0 0 0 0 0 0 0
9 Honiton/Ottery St Mary 5 2 0 0 0 0 0 7 100.0 0.0 0.0
10 Ilfracombe 11 2 0 0 0 0 0 13 100.0 0.0 0.0
11 Lynton 1 0 0 0 0 0 0 1 100.0 0.0 0.0
12 Okehampton/Hatherleigh/North Tawton/Bow 10 0 0 0 0 0 0 10 100.0 0.0 0.0
13 Out of Hours Eastern/Urgent Care 1 0 0 0 0 0 0 1 100.0 0.0 0.0
14 Out of Hours Northern/Urgent Care 1 0 0 0 0 0 0 1 100.0 0.0 0.0
15 Seaton 21 2 1 0 0 0 0 24 95.8 0.0 4.2
16 South Molton/Chulmleigh 1 0 0 0 0 0 0 1 100.0 0.0 0.0
17 Tiverton 2 1 0 0 0 0 0 3 100.0 0.0 0.0
Total 75 10 1 0 1 0 0 87 97.7 1.1 1.1
Percentage 86.2 11.5 1.1 0.0 1.1 0.0 0.0 100.0
Friends and Family Test – Community Nursing Teams – Sep-15 Page 2 of 12 Friends and Family Test – Community Nursing Teams – Sep-15 – Qualitative Data
Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient Experience service? wish your Survey? anonymised comments to be made public. 1 Axminster/Sidmouth On admission to the Extremely likely The nurse was Male over 65 White No tick community nursing extremely efficient & British service knowledgeable. 2 Axminster/Sidmouth On admission to the Extremely I had an extremely Include anaesthetic Male over 65 White No tick community nursing unlikely painful experience when engaging in this British service when my catheter was type of operation. changed which I Include anaesthetic. understand takes place every 3 months. It was excruciating. The worst pain I have ever suffered and I am 89 years old. 3 Axminster/Sidmouth On discharge from Extremely likely The entire team was No - it was entirely Female over 65 White No tick the community reliable, efficient, satisfactory. I would British nursing service friendly, answered my like to place on record questions. I came to rely my appreciation of the on them. whole team for the way they looked after me. 4 Axminster/Sidmouth On discharge from Likely I do not think that you I understand that a Female over 65 White No tick the community can actually refer community nurse has British nursing service people, the request has to fill in so many to come from your GP. forms, this takes a lot of their time, often questions are repeated. 5 Axminster/Sidmouth On discharge from Likely Because you give the You are the best. Female over 65 White No tick the community very best. British
Friends and Family Test – Community Nursing Teams – Sep-15 Page 3 of 12 nursing service 6 Barnstaple As an on-going user Extremely likely Male 56-65 White I DO NOT of the community British wish my nursing service anonymised comments to be made public 7 Bideford As an on-going user Extremely likely Very happy with service Female over 65 White No tick of the community given. British nursing service 8 Bideford As an on-going user Extremely likely The service has been Female 56-65 White No tick of the community very professional. British nursing service 9 Bideford As an on-going user Extremely likely To be informed & To ensure the Female over 65 White No tick of the community updated on services, community nurses British nursing service treatment & options always have enough available for care at time for each of their home. visits to their patients. 10 Bideford As an on-going user Extremely likely Because the nurses are None. Female over 65 White No tick of the community so friendly and caring. British nursing service 11 Crediton/ On admission to the Extremely likely Doctor organised them In my opinion the Male over 65 White No tick Moretonhampstead/ community nursing to come. treatment given to me British Cheriton Bishop service by nurse D.W. leaves no room for change or improvement and I am very grateful for the wonderful treatment. 12 Crediton/ As an on-going user Extremely likely Good, fast response Too long when trying Female over 65 White No tick Moretonhampstead/ of the community when needed. Nurses to get through to 111 - British Cheriton Bishop nursing service very patient, friendly. 30 minutes. 13 Crediton/ As an on-going user Extremely likely Good care - always Male over 65 White No tick Moretonhampstead/ of the community available when needed British Cheriton Bishop nursing service outside of routine visits. 14 Crediton/ As an on-going user Extremely likely Punctual, good standard Male 26-35 White No tick Moretonhampstead/ of the community of care. British Cheriton Bishop nursing service 15 Crediton/ As an on-going user Extremely likely Nurses are competent Female over 65 White No tick Moretonhampstead/ of the community and very pleasant. British
Friends and Family Test – Community Nursing Teams – Sep-15 Page 4 of 12 Cheriton Bishop nursing service 16 Crediton/ As an on-going user Extremely likely Good service, kind Female over 65 White No tick Moretonhampstead/ of the community nurses. British Cheriton Bishop nursing service 17 Crediton/ As an on-going user Extremely likely All your nurses are kind Female over 65 White No tick Moretonhampstead/ of the community & efficient. British Cheriton Bishop nursing service 18 Crediton/ As an on-going user Extremely likely I am satisfied with Male over 65 White No tick Moretonhampstead/ of the community community nursing British Cheriton Bishop nursing service service. 19 Crediton/ As an on-going user Likely Very pleased with the Female over 65 White No tick Moretonhampstead/ of the community service received. British Cheriton Bishop nursing service 20 Crediton/ On discharge from Extremely likely Male over 65 White I DO NOT Moretonhampstead/ the community British wish my Cheriton Bishop nursing service anonymised comments to be made public 21 Culm Valley As an on-going user Extremely likely The nurses are very Keep up the good Male over 65 White No tick of the community competent & very kind. work! British nursing service 22 Culm Valley As an on-going user Extremely likely Both J. & A. provided Female over 65 White No tick of the community extremely professional British nursing service care, offering additional advice for the wellbeing of the patient, very caring. 23 Culm Valley On discharge from Extremely likely The advice, support and N/A. No tick the community care that you gave my nursing service late husband and me over the last three weeks was outstanding. 24 Exeter As an on-going user Extremely likely Great service. Male over 65 White No tick of the community British nursing service 25 Exeter As an on-going user Extremely likely Nurses have become Male over 65 White No tick of the community more like family then British nursing service visitors.
Friends and Family Test – Community Nursing Teams – Sep-15 Page 5 of 12 26 Exeter As an on-going user Extremely likely Because I am always I am sure that the Female over 65 White No tick of the community treated with respect & team do all they can British nursing service kindness by a wonderful to be as professional team. as they can. 27 Honiton/ As an on-going user Extremely likely Because the service is Female over 65 White No tick Ottery St Mary of the community very good. No British nursing service complaints! 28 Honiton/ As an on-going user Extremely likely Extremely kind - very Female over 65 White No tick Ottery St Mary of the community gentle. British nursing service 29 Honiton/ As an on-going user Extremely likely Excellent care (R.). Female over 65 White No tick Ottery St Mary of the community British nursing service 30 Honiton/ As an on-going user Extremely likely Kind, caring, efficiency. Female over 65 White No tick Ottery St Mary of the community British nursing service 31 Honiton/ As an on-going user Extremely likely Very good service. Female 56-65 White No tick Ottery St Mary of the community British nursing service 32 Honiton/ As an on-going user Likely I have found your Female over 65 White No tick Ottery St Mary of the community nurses very friendly and British nursing service easy to talk to. They always sound very competent and sympathetic. 33 Honiton/ As an on-going user Likely Very kind nurses and Male over 65 White No tick Ottery St Mary of the community cheerful always. British nursing service 34 Ilfracombe On admission to the Extremely likely The nurses are always Female over 65 White No tick community nursing so kind & helpful. British service 35 Ilfracombe As an on-going user Extremely likely Female over 65 White I DO NOT of the community British wish my nursing service anonymised comments to be made public 36 Ilfracombe As an on-going user Extremely likely The service I receive is No - the service is Male over 65 White No tick of the community good. good. British
Friends and Family Test – Community Nursing Teams – Sep-15 Page 6 of 12 nursing service 37 Ilfracombe As an on-going user Extremely likely The district nurses at I cannot think of Female 56-65 White No tick of the community Waterside Medical anything that needs to British nursing service Centre, Ilfracombe are be improved. They are amazing. Their care & so good to me & my support keeps me family. going. I value their support. 38 Ilfracombe As an on-going user Extremely likely Very happy with service. Female over 65 White No tick of the community British nursing service 39 Ilfracombe As an on-going user Extremely likely Everyone is caring and Female White No tick of the community polite. British nursing service 40 Ilfracombe As an on-going user Extremely likely The service is Female over 65 White No tick of the community excellent. The girls are British nursing service all extremely kind. 41 Ilfracombe As an on-going user Extremely likely The service is very good. Male over 65 White No tick of the community They are always kind, British nursing service friendly and efficient. Thoroughly recommended. 42 Ilfracombe As an on-going user Extremely likely Nothing is too much Not that I can think of. Female over 65 White No tick of the community trouble. Very caring, British nursing service keeps me up-to-date on medical issues. Always helpful with advice. 43 Ilfracombe As an on-going user Extremely likely It’s a very good service. To have a contact Female over 65 White No tick of the community number available in British nursing service emergency maybe, at weekends. 44 Ilfracombe As an on-going user Likely Male over 65 White No tick of the community British nursing service 45 Ilfracombe As an on-going user Likely All nurses very good. Male over 65 White No tick of the community British nursing service 46 Ilfracombe On discharge from Extremely likely All the nurses that came No, I was very satisfied Female over 65 White No tick the community were very caring, with the service. British
Friends and Family Test – Community Nursing Teams – Sep-15 Page 7 of 12 nursing service efficient and friendly. 47 Lynton On admission to the Extremely likely I was a visitor to Female over 65 White No tick community nursing Lynmouth & was seen British service at your centre right away when I had an accident. The nurses were super, pleasant & professional. 48 Okehampton/ On admission to the Extremely likely I have only had a few Female 56-65 White No tick Hatherleigh/North community nursing visits from these British Tawton/Bow service wonderful ladies and was very impressed. Thank you Okehampton. 49 Okehampton/ On admission to the Extremely likely I didn't think I would Female over 65 White No tick Hatherleigh/North community nursing ever need a district British Tawton/Bow service nurse but I am so pleased I have met the Okehampton girls are wonderful. 50 Okehampton/ On admission to the Extremely likely I have never used the Keep all of these Female over 65 White No tick Hatherleigh/North community nursing nurses before and was wonderful nurses. British Tawton/Bow service very pleased with them. Well worth every All well done to you all penny. Well done. in Okehampton. 51 Okehampton/ As an on-going user Extremely likely Because the nurses that Male 56-65 White No tick Hatherleigh/North of the community been to see me have be British Tawton/Bow nursing service very good and helpful. They have got a doctor when I needs to see one all the time. 52 Okehampton/ As an on-going user Extremely likely I have always been To have dressings etc. Female over 65 White No tick Hatherleigh/North of the community treated in a professional which are chosen British Tawton/Bow nursing service manner using perfect regarding suitability procedures. D. nurses the patient rather are friendly and kind than price. always. 53 Okehampton/ As an on-going user Extremely likely Always on hand. Keep the nurses local Female over 65 White No tick Hatherleigh/North of the community Continually. to their area. British
Friends and Family Test – Community Nursing Teams – Sep-15 Page 8 of 12 Tawton/Bow nursing service 54 Okehampton/ As an on-going user Extremely likely Very friendly, It would be better if Male over 65 White No tick Hatherleigh/North of the community experienced staff. No blood samples could British Tawton/Bow nursing service problems and they keep be taken early (say 9- me up to date with 10am) so that there is everything I need to no problem in getting know. the blood to RD&E. 55 Okehampton/ As an on-going user Extremely likely Because when I need a Night service slow Male over 65 White No tick Hatherleigh/North of the community nurse I can get one sometimes if they British Tawton/Bow nursing service fairly soon, to change have to come from blocked catheters. Exeter. 56 Okehampton/ On discharge from Extremely likely Very thoughtful and Keep them all as they Female over 65 White No tick Hatherleigh/North the community helpful nurses. All of are. I hope none of British Tawton/Bow nursing service them are lovely. them go. 57 Okehampton/ Extremely likely Having had many At the present time, Male over 65 White No tick Hatherleigh/North operations over many what I have British Tawton/Bow years, always received experienced, no very professional care & change has been nursing from all staff. needed. Now with permanent catheter, care & nursing have been fault less. 58 Out of Hours As an on-going user Extremely likely The nurses were kind Female over 65 White No tick Eastern/Urgent Care of the community and efficient and went British nursing service and got a cushion for me to sit on. 59 Out of Hours As an on-going user Extremely likely Everybody was very All care was good. Female over 65 White No tick Northern/Urgent Care of the community helpful. British nursing service 60 Seaton On admission to the Extremely likely Because I think they are Female over 65 White No tick community nursing very good. British service 61 Seaton On admission to the Extremely likely Male 56-65 White No tick community nursing British service 62 Seaton On admission to the Likely I am still awaiting my Until it starts I cannot Female over 65 White No tick community nursing care package to start so comment. British service cannot comment yet on the service.
Friends and Family Test – Community Nursing Teams – Sep-15 Page 9 of 12 63 Seaton As an on-going user Extremely likely Extremely satisfied. Female over 65 White No tick of the community British nursing service 64 Seaton As an on-going user Extremely likely The professional skills Female over 65 White No tick of the community and expertise was British nursing service outstanding. The staff responded to the needs of the patient in a cheerful and caring manner. 65 Seaton As an on-going user Extremely likely I have been using the Female over 65 White No tick of the community community nursing British nursing service services since April 2012 & have always been treated with respect, efficiency & a smile too. 66 Seaton As an on-going user Extremely likely Always help me. Male over 65 White No tick of the community British nursing service 67 Seaton As an on-going user Extremely likely Received excellent None. Female over 65 White No tick of the community service. British nursing service 68 Seaton As an on-going user Extremely likely I have never had any Female over 65 White No tick of the community reason to be less than British nursing service extremely satisfied with the services of the community services team. 69 Seaton As an on-going user Extremely likely Over the years I have Not really. I'm quite Female over 65 White No tick of the community always found the best & sure the service is the British nursing service friendliest of service for best with resources my needs. available. 70 Seaton As an on-going user Extremely likely Always received Male over 65 White No tick of the community excellent care & British nursing service attention. 71 Seaton As an on-going user Extremely likely Nurse was courteous Female over 65 White No tick of the community and understanding and British nursing service helpful - very professional.
Friends and Family Test – Community Nursing Teams – Sep-15 Page 10 of 12 72 Seaton As an on-going user Extremely likely Male over 65 White No tick of the community British nursing service 73 Seaton As an on-going user Extremely likely My experience of their Over many years, I Male over 65 White No tick of the community care, understanding of have enjoyed British nursing service my problem, and wonderful care, patience. respect, plus medication to fit malady. 74 Seaton As an on-going user Extremely likely The service I am None at all! Female over 65 White No tick of the community receiving is very good British nursing service with no complaints. 75 Seaton As an on-going user Extremely likely The care I am getting at It would be good to Female over 65 White No tick of the community the moment is very have more continuity - British nursing service good. Nurses kind and same nurse following pleasant. up treatment. 76 Seaton As an on-going user Extremely likely Female over 65 White I DO NOT of the community British wish my nursing service anonymised comments to be made public 77 Seaton As an on-going user Likely Because I have nothing No. Female over 65 White No tick of the community to complain about. British nursing service 78 Seaton As an on-going user Neither likely No. Male over 65 White No tick of the community nor unlikely British nursing service 79 Seaton On discharge from Extremely likely All treatment I received Male over 65 White No tick the community was first class. British nursing service 80 Seaton On discharge from Extremely likely Male 46-55 White No tick the community British nursing service 81 Seaton On discharge from Extremely likely I am very pleased with I am dissatisfied that Male over 65 White No tick the community the dedication of the they have stopped British nursing service nurses. coming to see me. 82 Seaton Extremely likely Male over 65 White I DO NOT British wish my
Friends and Family Test – Community Nursing Teams – Sep-15 Page 11 of 12 anonymised comments to be made public 83 Seaton Extremely likely It's very true! Nil. Male over 65 White No tick British 84 South Molton/ As an on-going user Extremely likely Always pleasant staff, A card with contact Female 46-55 White No tick Chulmleigh of the community caring & information. British nursing service accommodating. 85 Tiverton On admission to the Likely Because thus far I'm More staff - more time Female over 65 White No tick community nursing satisfied with the with patients. British service service. 86 Tiverton As an on-going user Extremely likely Always helpful, Female over 65 White No tick of the community explained things. British nursing service 87 Tiverton As an on-going user Extremely likely Because there all Male over 65 White No tick of the community fantastic nurses. British nursing service
Friends and Family Test – Community Nursing Teams – Sep-15 Page 12 of 12