Friends and Family Test – Community Nursing Teams – June 2015
The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – Jun-15 Page 1 of 9
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 13 3 0 0 0 0 0 16 100 0 0
2 Barnstaple 0 0 0 0 0 0 0 0 No data No data No data
3 Bideford 0 1 0 0 0 0 0 1 100 0 0
4 Crediton/Moretonhampstead/Cheriton Bishop 1 0 0 0 0 0 0 1 100 0 0
5 Culm Valley 6 0 0 0 0 0 0 6 100 0 0
6 Exeter 1 0 0 0 0 0 0 1 100 0 0
7 Exmouth/Budleigh Salterton/Woodbury 0 0 0 0 0 0 0 0 No data No data No data
8 Holsworthy/Torrington 1 0 0 0 0 0 0 1 100 0 0
9 Honiton/Ottery St Mary 3 0 0 0 0 0 0 3 100 0 0
10 Ilfracombe 0 0 0 0 0 0 0 0 No data No data No data
11 Lynton 1 0 0 0 0 0 0 1 100 0 0
12 Okehampton/Hatherleigh/North Tawton/Bow 2 0 0 0 0 0 0 2 100 0 0
13 Out of Hours Eastern/Urgent Care 3 0 0 0 0 0 0 3 100 0 0
14 Out of Hours Northern/Urgent Care 4 0 0 0 0 0 0 4 100 0 0
15 Seaton 5 1 0 0 0 0 0 6 100 0 0
16 South Molton/Chulmleigh 1 0 0 0 0 0 0 1 100 0 0
17 Tiverton 2 1 0 0 0 0 0 3 100 0 0
Total 43 6 0 0 0 0 0 49 100 0 0
Percentage 87.8 12.2 0.0 0.0 0.0 0.0 0.0 100.0
Friends and Family Test – Community Nursing Teams – Jun-15 Page 2 of 9
Friends and Family Test – Community Nursing Teams – Jun-15 – Qualitative Data
Team Name At what stage Friends and Please can you tell Have you any Gender Age Ethnicity Please tick this box in your care Family Test us why you gave suggestions for if you DO NOT wish are you that response? ways we can your anonymised completing improve the comments to be this Patient service? made public. Experience Survey? 1 Axminster/Sidmouth As an on- Extremely likely The treatment I Expand the service Female over 65 White British No tick going user of was given was to accommodate the emotionally and the increase of the community medically the best I aging, keeping the nursing could have wished - beds in the hospital service for the nurses were and keep those unbelievable. lovely nurses. 2 Axminster/Sidmouth As an on- Extremely likely Brilliant community Keep the system Female over 65 White British No tick going user of nurses in going / more staff / the Axminster! open Axminster community hospital up again! nursing service 3 Axminster/Sidmouth Extremely likely I am so pleased to Female over 65 White British No tick be well looked after, great nursing by all. 4 Axminster/Sidmouth On discharge Extremely likely Male 56-65 White British I DO NOT wish my from the anonymised community comments to be nursing made public service 5 Axminster/Sidmouth On admission Extremely likely I have only been for Female 56-65 White British No tick to the a heart monitor so community have only had 2 nursing appointments for service 15 mins each. 6 Axminster/Sidmouth As an on- Extremely likely Very reliable, None. Female 56-65 White British No tick going user of personable and the professional. community nursing service
Friends and Family Test – Community Nursing Teams – Jun-15 Page 3 of 9 7 Axminster/Sidmouth On discharge Extremely likely A.P. looked after D. Cannot think of Male over 65 White British No tick from the & me exceptionally any. community well. nursing service 8 Axminster/Sidmouth As an on- Extremely likely Excellent, kind & Not so far. Female over 65 White British No tick going user of caring service. the community nursing service 9 Axminster/Sidmouth As an on- Extremely likely Seen promptly, Male over 65 White British No tick going user of procedure the explained and community follow-up booked & nursing carried out. service 10 Axminster/Sidmouth As an on- Extremely likely Always there for Male over 65 White British No tick going user of you when needed. the community nursing service 11 Axminster/Sidmouth As an on- Extremely likely Very caring. Female 56-65 White British No tick going user of the community nursing service 12 Axminster/Sidmouth As an on- Extremely likely D. is consistently For me nothing has Female over 65 White British No tick going user of efficient and caring. been "wanting". the She gets things community done as soon as nursing they are needed. service 13 Axminster/Sidmouth On discharge Extremely likely Female over 65 White British No tick from the community nursing service 14 Axminster/Sidmouth As an on- Likely Female over 65 White British No tick going user of the community Friends and Family Test – Community Nursing Teams – Jun-15 Page 4 of 9 nursing service 15 Axminster/Sidmouth Likely Female over 65 White British No tick 16 Axminster/Sidmouth As an on- Likely Overall, very I would like to be Male over 65 White British No tick going user of pleased with the notified if the the service. nurses are unable community to attend. On one nursing occasion no-one service came with no explanation / phone call. 17 Bideford On discharge Likely I was quite happy None. Male over 65 White British No tick from the with my treatment. community nursing service 18 Crediton/Moretonhampst On admission Extremely likely Caring, friendly Female over 65 White British No tick ead/Cheriton Bishop to the nursing. community nursing service 19 Culm Valley As an on- Extremely likely If it had not been I had no idea all this Female over 65 White British No tick going user of for J. the district help was there. the nurse calling me to Maybe if more community ask how my people know there nursing husband was I would be less service would not have all people in homes the support I now etc. have, from putting in place the rapid response team to the hospital bed at home and the support and care I now have for my husband and myself. Without their help none of this would have happened, they have done and are still doing a wonderful job. I
Friends and Family Test – Community Nursing Teams – Jun-15 Page 5 of 9 cannot thank J. & A. enough. 20 Culm Valley As an on- Extremely likely Because they make None it’s a great Male over 65 White British No tick going user of life much better service that has no the and help to room for community improve one’s improvements. nursing problems. service 21 Culm Valley As an on- Extremely likely Female 56-65 White British I DO NOT wish my going user of anonymised the comments to be community made public nursing service 22 Culm Valley As an on- Extremely likely Because the service Male over 65 White British No tick going user of I receive is the excellent. community nursing service 23 Culm Valley As an on- Extremely likely Your carer has been Not really. The Male over 65 White British No tick going user of extremely good, carer has been very the kind and helpful. I good in all respects. community will gladly have her I do not think I can nursing again. improve on service anything. 24 Culm Valley On discharge Extremely likely The high quality of No. Male over 65 White British No tick from the the nurses. community nursing service 25 Exeter Extremely likely I feel the nurses I'm quite satisfied Female over 65 White British No tick really cared about the way it is. you. 26 Holsworthy/Torrington As an on- Extremely likely I found the team I cannot see any Male 56-65 No tick going user of always friendly and way you can the professional in the improve the community job they do, put me excellent service nursing at ease when you provide. service restless. 27 Honiton/Ottery St Mary Extremely likely Female over 65 White British No tick 28 Honiton/Ottery St Mary As an on- Extremely likely Male over 65 White British No tick going user of
Friends and Family Test – Community Nursing Teams – Jun-15 Page 6 of 9 the community nursing service 29 Honiton/Ottery St Mary As an on- Extremely likely Re: Kevin Marsh's !! None, thank you. Male over 65 White British No tick going user of introductory I had no idea that the comments: "so that this EXCELLENT community we can continually service exists. I am nursing improve ..." - just sorry that my service IMPOSSIBLE! leg 'wound' is Already amazing re: taking so long to care and empathy, heal and thank you. 'committing' you for so long. My thanks to all involved. 30 Lynton As an on- Extremely likely We have a lot of Female over 65 White British No tick going user of input from the the nurses and they are community very supportive. nursing service 31 Okehampton/Hatherleigh/ As an on- Extremely likely All nurses very Great difficulty in Female over 65 No tick North Tawton/Bow going user of caring and making contact the understanding. through doctors’ community surgery as phone nursing lines are often service overloaded and cannot get through to secretary. 32 Okehampton/Hatherleigh/ On discharge Extremely likely Female 56-65 White British I DO NOT wish my North Tawton/Bow from the anonymised community comments to be nursing made public service 33 Out of Hours As an on- Extremely likely We had to ring 111 Male over 65 White British No tick Eastern/Urgent Care going user of at 2:30am and we the had a nurse with us community by 3:45 approx. nursing service 34 Out of Hours As an on- Extremely likely Because all the Just keep up what Female over 65 White British No tick Eastern/Urgent Care going user of nurses that have they do for me, the treated me at my they are very good. Friends and Family Test – Community Nursing Teams – Jun-15 Page 7 of 9 community home have been nursing wonderful. service 35 Out of Hours Extremely likely Because I found the Not from my point Female over 65 White British No tick Eastern/Urgent Care nurses "second to of view! none". They were kindness itself, efficient, tactful & could not be faulted. 36 Out of Hours On admission Extremely likely Because the nurses No. Female over 65 White British No tick Northern/Urgent Care to the were bright and community courteous and nursing spoke to you and service explained clearly - visited by M. and A. 37 Out of Hours Extremely likely M. and A. were Female 36-45 White British No tick Northern/Urgent Care excellent! Went the extra mile and some! Thank you, sorted every issue in one swoop. 38 Out of Hours On discharge Extremely likely Male over 65 White British I DO NOT wish my Northern/Urgent Care from the anonymised community comments to be nursing made public service 39 Out of Hours Extremely likely Because the feeling Perfect. Female over 65 White British No tick Northern/Urgent Care of "CARE" was immediate and carefully shown. 40 Seaton As an on- Extremely likely Caring people. No. Female over 65 White British No tick going user of Know what they the are doing. community nursing service 41 Seaton As an on- Extremely likely Very professional, Female 36-45 White British No tick going user of friendly care. the community nursing service
Friends and Family Test – Community Nursing Teams – Jun-15 Page 8 of 9 42 Seaton On admission Extremely likely Male over 65 White British No tick to the community nursing service 43 Seaton As an on- Extremely likely I have received a No - already an Male over 65 White British No tick going user of first class service excellent service. the from everyone on community the team. nursing service 44 Seaton As an on- Extremely likely I have no No. Female over 65 White British No tick going user of complaints. I have the been looked after community very well. nursing service 45 Seaton On admission Likely Because the service No. Female over 65 White British No tick to the is good. community nursing service 46 South Molton/Chulmleigh On discharge Extremely likely Because they were Female over 65 White British No tick from the so good, caring and community helpful every time nursing they came. service 47 Tiverton On discharge Extremely likely Because I was It would be helpful Female over 65 White British No tick from the satisfied with the to be offered a community care I received. morning or nursing afternoon service appointment. 48 Tiverton On admission Extremely likely Very friendly Male 46-55 White British No tick to the professional staff. community nursing service 49 Tiverton On discharge Likely Having the same Female over 65 White British No tick from the nurse always. community nursing service
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