Friends and Family Test – Community Nursing Teams – February 2016
The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – Feb-16 Page 1 of 9
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 12 1 0 0 0 0 0 13 100.0 0.0 0.0
2 Barnstaple 0 0 0 0 0 0 0 0
3 Bideford 3 0 0 0 0 0 0 3 100.0 0.0 0.0
4 Crediton/Moretonhampstead/Cheriton Bishop 4 1 0 0 0 0 0 5 100.0 0.0 0.0
5 Culm Valley 0 0 0 0 0 0 0 0
6 Exeter 5 1 0 0 0 0 0 6 100.0 0.0 0.0
7 Exmouth/Budleigh Salterton/Woodbury 1 0 0 0 0 0 0 1 100.0 0.0 0.0
8 Holsworthy/Torrington 2 1 0 0 0 0 0 3 100.0 0.0 0.0
9 Honiton/Ottery St Mary 5 1 0 0 0 0 0 6 100.0 0.0 0.0
10 Ilfracombe 4 0 0 0 0 0 0 4 100.0 0.0 0.0
11 Lynton 2 0 0 0 0 0 0 2 100.0 0.0 0.0
12 Okehampton/Hatherleigh/North Tawton/Bow 0 0 0 0 0 0 0 0
13 Out of Hours Eastern/Urgent Care 0 0 0 0 0 0 0 0
14 Out of Hours Northern/Urgent Care 1 0 0 0 0 0 0 1 100.0 0.0 0.0
15 Seaton 2 0 0 0 0 0 0 2 100.0 0.0 0.0
16 South Molton/Chulmleigh 4 1 0 0 0 0 0 5 100.0 0.0 0.0
17 Tiverton 4 1 0 0 0 0 0 5 100.0 0.0 0.0
Total 49 7 0 0 0 0 0 56 100.0 0.0 0.0
Percentage 87.5 12.5 0.0 0.0 0.0 0.0 0.0 100.0
Friends and Family Test – Community Nursing Teams – Feb-16 Page 2 of 9
Friends and Family Test – Community Nursing Teams – Feb-16 – Qualitative Data
Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient service? wish your Experience anonymised Survey? comments to be made public. 1 Axminster/Sidmouth On admission to Extremely likely Because it’s good. It’s fine now. Male over 65 White No tick the community British nursing service 2 Axminster/Sidmouth As an on-going Extremely likely Because the nurses It would be helpful to Female over 65 White No tick user of the bring their know if it’s morning or British community professionalism and afternoon for visit. nursing service humanity whatever they do. 3 Axminster/Sidmouth As an on-going Extremely likely It is good to have the More nurses?! Male over 65 White No tick user of the support of professional British community and caring people. nursing service 4 Axminster/Sidmouth As an on-going Extremely likely Good service & staff No. No tick user of the manner. community nursing service 5 Axminster/Sidmouth As an on-going Extremely likely The service has always When the visit is likely Female over 65 White No tick user of the been carried out as in the lunch period, British community efficiently as in a say 12.30pm to nursing service medical centre. For a 1.30pm, it would be disabled patient it is helpful if warned by especially appreciated. telephone. 6 Axminster/Sidmouth As an on-going Extremely likely Nursing team always so Female over 65 White No tick user of the kind and professional. British community nursing service 7 Axminster/Sidmouth As an on-going Extremely likely The dementia matron Female over 65 White No tick user of the was very helpful and British
Friends and Family Test – Community Nursing Teams – Feb-16 Page 3 of 9 community knowledgeable as to my nursing service husband’s needs. She helped with care & support. 8 Axminster/Sidmouth As an on-going Extremely likely Always polite and Female over 65 White No tick user of the friendly. If running late, British community always say sorry to keep nursing service you waiting. 9 Axminster/Sidmouth As an on-going Extremely likely Excellent service. All good. over 65 White No tick user of the British community nursing service 10 Axminster/Sidmouth As an on-going Extremely likely Each nurse I have seen Female over 65 White No tick user of the has been kind and British community courteous. All have nursing service involved me in what they are doing. 11 Axminster/Sidmouth On discharge Extremely likely All the nurses here Nurse - I cannot fault Female over 65 White No tick from the friendly, very efficient & the service I received. British community fun! I [illegible] enjoyed nursing service my appointments. 12 Axminster/Sidmouth On discharge Likely Very satisfactory No. Female over 65 White No tick from the service. British community nursing service 13 Axminster/Sidmouth Extremely likely Female over 65 White I DO NOT British wish my anonymised comments to be made public 14 Bideford As an on-going Extremely likely Because I am very Female over 65 White No tick user of the pleased with their British community service. nursing service 15 Bideford As an on-going Extremely likely More time with patient Male over 65 White No tick user of the needed. British community nursing service
Friends and Family Test – Community Nursing Teams – Feb-16 Page 4 of 9 16 Bideford As an on-going Extremely likely Female 46-55 White No tick user of the British community nursing service 17 Crediton/Moretonhampst As an on-going Extremely likely Friendly, helpful. Very I must keep having L. - Female over 65 White No tick ead/Cheriton Bishop user of the caring, good continuity of care. British community individualised care. nursing service 18 Crediton/Moretonhampst As an on-going Extremely likely Very professional and Male over 65 White No tick ead/Cheriton Bishop user of the competent approach in British community the best tradition nursing service [illegible] of nursing care by all your community nurses that have visited me. 19 Crediton/Moretonhampst As an on-going Extremely likely I am impressed by the No. Female over 65 White No tick ead/Cheriton Bishop user of the quality of care given & British community the encouraging nursing service attitude of the nurse. 20 Crediton/Moretonhampst As an on-going Likely Me with my care. Female over 65 White No tick ead/Cheriton Bishop user of the British community nursing service 21 Crediton/Moretonhampst Extremely likely All the nurses from The Crediton nurses Female over 65 White No tick ead/Cheriton Bishop Moretonhampstead are who only came once British very friendly and did not impress me at efficient. all, not even sure why she came!!! 22 Exeter As an on-going Extremely likely Although this service None. I received Female 56-65 White No tick user of the was arranged by the excellent care British community hospital I would still throughout. nursing service advise family / friends to enquire about the care available. 23 Exeter As an on-going Extremely likely Female over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public Friends and Family Test – Community Nursing Teams – Feb-16 Page 5 of 9 24 Exeter As an on-going Extremely likely I cannot fault the care & No. Female over 65 White No tick user of the respect & kindness of all British community the nurses. nursing service 25 Exeter As an on-going Extremely likely Have taken good care of Female 56-65 White No tick user of the me and not rushed me British community when I asked questions. nursing service 26 Exeter As an on-going Likely Female over 65 White No tick user of the British community nursing service 27 Exeter On discharge Extremely likely We have had the best Most pleasant nurse, Male 26-35 White No tick from the care we can be given. have been the best. British community nursing service 28 Exmouth/Budleigh On discharge Extremely likely A very happy band of A perfect service Female over 65 White No tick Salterton/Woodbury from the nurses that leaves one currently operated. British community feeling so much better nursing service for their visit. 29 Holsworthy/Torrington As an on-going Extremely likely Male 56-65 White No tick user of the British community nursing service 30 Holsworthy/Torrington As an on-going Extremely likely The care & No. Male over 65 White No tick user of the professionalism is far British community greater than I expected. nursing service 31 Holsworthy/Torrington As an on-going Likely Because I am happy Male over 65 White No tick user of the with nearly every aspect British community to my care. nursing service 32 Honiton/Ottery St Mary As an on-going Extremely likely We have had an No. Female over 65 White No tick user of the excellent service and British community the district nurse is nursing service exceptional. 33 Honiton/Ottery St Mary As an on-going Extremely likely Very helpful & kind Female over 65 White No tick user of the staff. British community
Friends and Family Test – Community Nursing Teams – Feb-16 Page 6 of 9 nursing service 34 Honiton/Ottery St Mary As an on-going Extremely likely I have every confidence Female over 65 White No tick user of the in the nursing team that British community visit me and if asked nursing service would recommend them. 35 Honiton/Ottery St Mary As an on-going Extremely likely Very polite and very Always good. Female over 65 White No tick user of the caring. British community nursing service 36 Honiton/Ottery St Mary As an on-going Likely Female over 65 White No tick user of the British community nursing service 37 Honiton/Ottery St Mary On discharge Extremely likely The district nurses were The service is Female 36-45 White No tick from the extremely professional excellent, I have no British community & friendly. It was a great suggestions. nursing service support during my treatment to know I would see them once a week. 38 Ilfracombe On admission to Extremely likely Can't fault the nurses. No. Male 56-65 White No tick the community British nursing service 39 Ilfracombe As an on-going Extremely likely Am very pleased with No. Female over 65 White No tick user of the my treatment. Nurses British community always smiling and nursing service cheerful. 40 Ilfracombe As an on-going Extremely likely All staff knowledgeable Female over 65 White No tick user of the and courteous. British community nursing service 41 Ilfracombe On discharge Extremely likely Male over 65 White No tick from the British community nursing service 42 Lynton On admission to Extremely likely I have received Nothing to improve. Male over 65 White No tick the community exceptional service. British nursing service
Friends and Family Test – Community Nursing Teams – Feb-16 Page 7 of 9 43 Lynton As an on-going Extremely likely I have excellent No. Female over 65 White No tick user of the treatment. British community nursing service 44 Out of Hours On admission to Extremely likely Treatment excellent on Male over 65 White No tick Northern/Urgent Care the community the one time I needed British nursing service treatment. 45 Seaton As an on-going Extremely likely They keep me alive. Saturday & Sunday is Male over 65 White No tick user of the very quiet. British community nursing service 46 Seaton On discharge Extremely likely Male over 65 White I DO NOT from the British wish my community anonymised nursing service comments to be made public 47 South Molton/Chulmleigh On admission to Extremely likely Because they are very Male over 65 White No tick the community helpful and British nursing service understanding. 48 South Molton/Chulmleigh As an on-going Extremely likely Female over 65 White No tick user of the British community nursing service 49 South Molton/Chulmleigh As an on-going Extremely likely The care team which Male over 65 White No tick user of the visit me are wonderful, British community cheerful & I look nursing service forward to their visits. 50 South Molton/Chulmleigh As an on-going Extremely likely They listen to your Female 36-45 White No tick user of the problems. British community nursing service 51 South Molton/Chulmleigh As an on-going Likely The community nursing Female over 65 White No tick user of the service is friendly and British community very helpful. nursing service 52 Tiverton On admission to Extremely likely Male over 65 White No tick the community British nursing service
Friends and Family Test – Community Nursing Teams – Feb-16 Page 8 of 9 53 Tiverton As an on-going Extremely likely Male over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 54 Tiverton As an on-going Extremely likely None. I also care for White No tick user of the my wife. British community nursing service 55 Tiverton As an on-going Extremely likely All the nurses have None. Female over 65 White No tick user of the been very kind & British community informative - wonderful. nursing service 56 Tiverton As an on-going Likely The service has helped Male over 65 White No tick user of the us through a difficult British community time. nursing service
Friends and Family Test – Community Nursing Teams – Feb-16 Page 9 of 9