Friends and Family Test – Community Nursing Teams – August 2016

The Trust’s target ‘Would recommend’ Friends and Family Test score is: 75%.

‘Would recommend’ percentage is calculated as follows:

Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

‘Would not recommend’ percentage is calculated as follows:

Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)

Friends and Family Test – Community Nursing Teams – Aug-16 Page 1 of 12

Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %

1 /Sidmouth 6 0 0 0 0 0 0 6 100.0 0.0 0.0

2 Barnstaple 2 0 0 0 0 0 1 3 100.0 0.0 0.0

3 9 2 0 0 0 0 0 11 100.0 0.0 0.0

4 Crediton/Moretonhampstead/Cheriton Bishop 9 2 0 0 0 0 0 11 100.0 0.0 0.0

5 Culm Valley 5 0 0 0 0 0 0 5 100.0 0.0 0.0

6 Exeter 6 0 1 0 0 0 0 7 85.7 0.0 14.3

7 Exmouth/Budleigh Salterton/Woodbury 1 0 0 0 0 0 0 1 100.0 0.0 0.0

8 /Torrington 2 0 0 0 0 0 0 2 100.0 0.0 0.0

9 / 0 0 0 0 0 0 0 0

10 Ilfracombe 2 0 0 0 0 0 0 2 100.0 0.0 0.0

11 Lynton 0 0 0 0 0 0 0 0

12 ///Bow 3 1 0 0 0 0 0 4 100.0 0.0 0.0

13 Out of Hours Eastern/Urgent Care 8 2 0 0 0 0 0 10 100.0 0.0 0.0

14 Out of Hours Northern/Urgent Care 2 0 0 0 0 0 0 2 100.0 0.0 0.0

15 Seaton 0 0 0 0 0 0 0 0

16 / 7 0 0 0 0 0 0 7 100.0 0.0 0.0

17 Tiverton 1 1 0 0 0 0 0 2 100.0 0.0 0.0

Total 63 8 1 0 0 0 1 73 98.6 0.0 1.4

Percentage 87.5 11.1 1.4 0.0 0.0 0.0 100.0

Friends and Family Test – Community Nursing Teams – Aug-16 Page 2 of 12

Friends and Family Test – Community Nursing Teams – Aug-16 – Qualitative Data

Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient service? wish your Experience anonymised Survey? comments to be made public. 1 Axminster/Sidmouth On admission to Extremely likely This was the first time Female over 65 White the community to have a 24hr monitor British nursing service fitted and was easily put at ease with the procedure as I didn't know what to expect. 2 Axminster/Sidmouth On admission to Extremely likely Excellent service. Male over 65 White the community British nursing service 3 Axminster/Sidmouth As an on-going Extremely likely Excellent service for Good to have same Female over 65 White user of the care for elderly. nurse when poss for British community Competent, chatty, continuity. My nursing service reliable medical care daughter makes delivered at home. I contact due to my look forward to having deafness which makes them visit to dress my phone calls tricky. She legs. has had no direct contact with the service. As main carer this would be welcomed. We are rarely informed of when visit is to happen so I have to leave door off the latch all day. Phone call would be good. 4 Axminster/Sidmouth As an on-going Extremely likely Courteous, efficient, Female over 65 White

Friends and Family Test – Community Nursing Teams – Aug-16 Page 3 of 12 user of the punctual. British community nursing service 5 Axminster/Sidmouth On discharge Extremely likely First rate service, No. Male over 65 White from the excellent nurse. British community nursing service 6 Axminster/Sidmouth On discharge Extremely likely Female over 65 White I DO NOT from the British wish my community anonymised nursing service comments to be made public 7 Barnstaple On admission to Extremely likely We discussed my past I have discussed my over 65 White the community problems and now I am husband’s care but I British nursing service hoping to get support have to wait to see the for the future. outcome. All I can say, she listened and also came up with some good points to help us. 8 Barnstaple As an on-going Extremely likely Friendly staff giving Male over 65 White user of the good service. British community nursing service 9 Barnstaple As an on-going Not entered Up to people to make Female over 65 White user of the up their own minds. British community nursing service 10 Bideford On admission to Extremely likely Friendly, professional Male over 65 White the community attitude and very British nursing service competent. Only one visit. Thanks K. 11 Bideford On admission to Extremely likely Because the nurse was Female over 65 White the community caring and kind. British nursing service 12 Bideford As an on-going Extremely likely I have been well looked Female over 65 White user of the after by the nursing British community staff - nothing was too nursing service much trouble.

Friends and Family Test – Community Nursing Teams – Aug-16 Page 4 of 12 13 Bideford As an on-going Extremely likely Staff are polite, Keep the staff you've Female 46-55 White user of the courteous and got!!! British community extremely proficient. nursing service 14 Bideford As an on-going Extremely likely Very gentle and None. Female over 65 White user of the friendly. British community nursing service 15 Bideford As an on-going Extremely likely Because I consider it Female over 65 White user of the appropriate. British community nursing service 16 Bideford As an on-going Extremely likely Wish more time allowed Male over 65 White user of the at each visit with more British community one to one, more staff nursing service needed. 17 Bideford As an on-going Extremely likely We cannot fault the Just keep it up. Female 56-65 Asian / user of the efficient service. Asian community British nursing service 18 Bideford As an on-going Likely The nurse always come Male over 65 White user of the to help my legs. British community nursing service 19 Bideford As an on-going Likely Friendly & helpful. Home chiropody for Male over 65 White user of the chronically sick. British community nursing service 20 Bideford Extremely likely The service very good. Female over 65 White British 21 Crediton/ As an on-going Extremely likely Everyone visiting has No need, as a very Female over 65 White Moretonhampstead/ user of the been a lovely person. good service. British Cheriton Bishop community nursing service 22 Crediton/ As an on-going Extremely likely Nurse helpful and kind, Longer visits would be Female over 65 White Moretonhampstead/ user of the keep me informed useful, nurses always British Cheriton Bishop community about my treatment. I rushing, although I nursing service feel privileged to have feel very cared for and them care for me. nothing is too much

Friends and Family Test – Community Nursing Teams – Aug-16 Page 5 of 12 Thank you Crediton when they call. team. 23 Crediton/ As an on-going Extremely likely Nurses have been very Female over 65 White Moretonhampstead/ user of the good. British Cheriton Bishop community nursing service 24 Crediton/ As an on-going Extremely likely I'm my wife's carer as They have been very Male over 65 White Moretonhampstead/ user of the she has severe helpful with good British Cheriton Bishop community dementia & can't suggestion & very nursing service communicate in any positive in all respects. way. The service & care So no suggestions to is superb and very improvements. comprehensive. 25 Crediton/ As an on-going Extremely likely Male over 65 White I DO NOT Moretonhampstead/ user of the British wish my Cheriton Bishop community anonymised nursing service comments to be made public 26 Crediton/ As an on-going Extremely likely Quite happy with Not really. Male over 65 White Moretonhampstead/ user of the service I get. British Cheriton Bishop community nursing service 27 Crediton/ As an on-going Extremely likely My nurse A. is so No. First class. Male over 65 White Moretonhampstead/ user of the efficient and kind. She is British Cheriton Bishop community very considerate and nursing service clinically excellent. 28 Crediton/ As an on-going Extremely likely Such good service. Always a very good Female over 65 White Moretonhampstead/ user of the service. I couldn't do British Cheriton Bishop community without you. nursing service 29 Crediton/ As an on-going Likely All district nurse very Male over 65 White Moretonhampstead/ user of the caring. E., Crediton British Cheriton Bishop community community nurse, has nursing service listened to and acted on my situation regarding my bed. Above and beyond the role of nursing.

Friends and Family Test – Community Nursing Teams – Aug-16 Page 6 of 12 30 Crediton/ As an on-going Likely Care is v. good. Male over 65 White Moretonhampstead/ user of the British Cheriton Bishop community nursing service 31 Crediton/ On discharge Extremely likely Brilliant service, Everyone was great - I Female over 65 White Moretonhampstead/ from the everyone so kind & can't see any way to British Cheriton Bishop community willing to do anything improve what is nursing service for you. already a great service. 32 Culm Valley As an on-going Extremely likely Female over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 33 Culm Valley As an on-going Extremely likely Because the wonderful Not as far as we are Male over 65 White user of the team of nurses based in concerned. We British community the Blackdown Practice, couldn't wish for nursing service Hemyock, have come better. quickly, offering kindness, support & welcome advice. We greatly appreciate them. 34 Culm Valley As an on-going Extremely likely Every nurse has & is No - first class. Male over 65 White user of the being very kind. British community Professional, helpful & nursing service caring, nothing too much trouble, gives advice + info on anything I need. And liaise with hospice nurse + doctors. 35 Culm Valley On discharge Extremely likely Always friendly and None. Female over 65 White from the caring. British community nursing service 36 Culm Valley Extremely likely The service my wife Male over 65 White received during her British illness was excellent Friends and Family Test – Community Nursing Teams – Aug-16 Page 7 of 12 prior to her passing last week. 37 Exeter As an on-going Extremely likely Female over 65 White user of the British community nursing service 38 Exeter As an on-going Extremely likely I DO NOT user of the wish my community anonymised nursing service comments to be made public 39 Exeter As an on-going Extremely likely Thoroughly happy with It doesn't need Male over 65 White user of the service. improving. British community nursing service 40 Exeter As an on-going Extremely likely Impressed with not only Male over 65 White user of the their capabilities, British community adaptabilities to needs, nursing service cheerfulness, approachability and thoughtfulness. 41 Exeter As an on-going Extremely likely The nurse are very kind No. over 65 White user of the & care, they are great. British community nursing service 42 Exeter As an on-going Neither likely It depends on the It would be nice to Female over 65 White user of the nor unlikely circumstances. have an appointment British community and the same nurse nursing service each time as far as possible. 43 Exeter On discharge Extremely likely All nurses were None at all. The Female over 65 White from the cheerful, helpful and service was first class. British community efficient. nursing service 44 Exmouth/Budleigh On discharge Extremely likely All staff came to give No. Female over 65 White Salterton/Woodbury from the me my injections on British community time and very pleasant nursing service all the time they were

Friends and Family Test – Community Nursing Teams – Aug-16 Page 8 of 12 with me. 45 Holsworthy/Torrington On admission to Extremely likely Female over 65 White I DO NOT the community British wish my nursing service anonymised comments to be made public 46 Holsworthy/Torrington As an on-going Extremely likely Efficient - caring Female over 65 White user of the medical attention. British community nursing service 47 Ilfracombe As an on-going Extremely likely She is very good and No. Male over 65 White user of the she accommodates my British community needs. nursing service 48 Ilfracombe As an on-going Extremely likely Because they are No. Male over 65 White user of the efficient. British community nursing service 49 Okehampton/Hatherleigh As an on-going Extremely likely Welcome telephone. I Female over 65 White /North Tawton/Bow user of the do not use mobile at British community all when dealing with nursing service the general public. Listen, as to their advice, sometimes, it can be of great help, otherwise I press on, trying to know needs a lot of help at times to gain etc. 50 Okehampton/Hatherleigh As an on-going Extremely likely The treatment is the Male 56-65 White /North Tawton/Bow user of the best of the best. British community nursing service 51 Okehampton/Hatherleigh As an on-going Likely Male over 65 White /North Tawton/Bow user of the British community nursing service 52 Okehampton/Hatherleigh On discharge Extremely likely Male 36-45 White

Friends and Family Test – Community Nursing Teams – Aug-16 Page 9 of 12 /North Tawton/Bow from the British community nursing service 53 Out of Hours On admission to Extremely likely Efficient, caring team. Male over 65 White Eastern/Urgent Care the community British nursing service 54 Out of Hours As an on-going Extremely likely I generally need the Male over 65 White Eastern/Urgent Care user of the night service for a British community blocked catheter. They nursing service telephone to give an estimated arrival time; all cheerful & friendly; they all efficient, effective & caring, their manner is unhurried, they provide clear information. 55 Out of Hours As an on-going Extremely likely Because the attention Male over 65 White Eastern/Urgent Care user of the given has been British community wonderful & the nurses nursing service so friendly & helpful. 56 Out of Hours As an on-going Extremely likely Female over 65 White Eastern/Urgent Care user of the British community nursing service 57 Out of Hours As an on-going Extremely likely Excellent, care, The service I have Female over 65 White Eastern/Urgent Care user of the attention and received during my British community treatment. current health nursing service problems has been excellent. Thank you very much!! 58 Out of Hours As an on-going Extremely likely Because good service & None - all very good. Female 46-55 White Eastern/Urgent Care user of the very polite & efficient. British community nursing service 59 Out of Hours As an on-going Likely It's a first class service. Carers contact the Male over 65 White Eastern/Urgent Care user of the Quick response time. service for me. British community nursing service

Friends and Family Test – Community Nursing Teams – Aug-16 Page 10 of 12 60 Out of Hours As an on-going Likely Male over 65 White Eastern/Urgent Care user of the British community nursing service 61 Out of Hours On discharge Extremely likely The nurse who came & An indication of the Male over 65 White Eastern/Urgent Care from the treated me was very time it will take from British community professional, put me at phone conversation to nursing service my ease and was very the visit would be very friendly in her manner. helpful. 62 Out of Hours On discharge Extremely likely Because I like helping To let people know Female 26-35 White Eastern/Urgent Care from the other people. how to contact you. British community nursing service 63 Out of Hours As an on-going Extremely likely Male over 65 White I DO NOT Northern/Urgent Care user of the British wish my community anonymised nursing service comments to be made public 64 Out of Hours On discharge Extremely likely The two nurses were Male over 65 White Northern/Urgent Care from the very polite and efficient. British community nursing service 65 South Molton/Chulmleigh As an on-going Extremely likely Very grateful for care Male over 65 White user of the received and satisfied. British community nursing service 66 South Molton/Chulmleigh As an on-going Extremely likely No, very happy with Female over 65 White user of the service. British community nursing service 67 South Molton/Chulmleigh As an on-going Extremely likely Because the service has A more direct Male over 65 White user of the taken exemplary care of telephone line to the British community me and also of my late district nurses out of nursing service wife. surgery hours would be valuable. 68 South Molton/Chulmleigh As an on-going Extremely likely B. was extremely Nurse didn't need to Male over 65 White user of the helpful and wash hands as they British community knowledgeable. only visited for

Friends and Family Test – Community Nursing Teams – Aug-16 Page 11 of 12 nursing service mobility purposes. Can't think of anything. 69 South Molton/Chulmleigh As an on-going Extremely likely Female over 65 White user of the British community nursing service 70 South Molton/Chulmleigh As an on-going Extremely likely All kind & very helpful. Female over 65 White user of the British community nursing service 71 South Molton/Chulmleigh As an on-going Extremely likely I much appreciate our Female over 65 White user of the community nursing British community teams [illegible] dealing nursing service with a [illegible] long term health problems. 72 Tiverton As an on-going Extremely likely Very helpful, My requirement is for Female 46-55 White user of the professional. Set you at PICC line flush & British community ease. bloods. Am still trying nursing service to work [illegible] treatment so wouldn't mind going to a early drop in centre at local hospital to save time for self & nurses. 73 Tiverton On discharge Likely Because I was satisfied Not really; it is already Female over 65 White from the in every way with the an excellent service British community care & treatment I had. for which the nurses & nursing service carers should be congratulated.

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