Friends and Family Test – Community Nursing Teams – August 2016 The Trust’s target ‘Would recommend’ Friends and Family Test score is: 75%. ‘Would recommend’ percentage is calculated as follows: Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know ‘Would not recommend’ percentage is calculated as follows: Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know (The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014) Friends and Family Test – Community Nursing Teams – Aug-16 Page 1 of 12 Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % % 1 Axminster/Sidmouth 6 0 0 0 0 0 0 6 100.0 0.0 0.0 2 Barnstaple 2 0 0 0 0 0 1 3 100.0 0.0 0.0 3 Bideford 9 2 0 0 0 0 0 11 100.0 0.0 0.0 4 Crediton/Moretonhampstead/Cheriton Bishop 9 2 0 0 0 0 0 11 100.0 0.0 0.0 5 Culm Valley 5 0 0 0 0 0 0 5 100.0 0.0 0.0 6 Exeter 6 0 1 0 0 0 0 7 85.7 0.0 14.3 7 Exmouth/Budleigh Salterton/Woodbury 1 0 0 0 0 0 0 1 100.0 0.0 0.0 8 Holsworthy/Torrington 2 0 0 0 0 0 0 2 100.0 0.0 0.0 9 Honiton/Ottery St Mary 0 0 0 0 0 0 0 0 10 Ilfracombe 2 0 0 0 0 0 0 2 100.0 0.0 0.0 11 Lynton 0 0 0 0 0 0 0 0 12 Okehampton/Hatherleigh/North Tawton/Bow 3 1 0 0 0 0 0 4 100.0 0.0 0.0 13 Out of Hours Eastern/Urgent Care 8 2 0 0 0 0 0 10 100.0 0.0 0.0 14 Out of Hours Northern/Urgent Care 2 0 0 0 0 0 0 2 100.0 0.0 0.0 15 Seaton 0 0 0 0 0 0 0 0 16 South Molton/Chulmleigh 7 0 0 0 0 0 0 7 100.0 0.0 0.0 17 Tiverton 1 1 0 0 0 0 0 2 100.0 0.0 0.0 Total 63 8 1 0 0 0 1 73 98.6 0.0 1.4 Percentage 87.5 11.1 1.4 0.0 0.0 0.0 100.0 Friends and Family Test – Community Nursing Teams – Aug-16 Page 2 of 12 Friends and Family Test – Community Nursing Teams – Aug-16 – Qualitative Data Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient service? wish your Experience anonymised Survey? comments to be made public. 1 Axminster/Sidmouth On admission to Extremely likely This was the first time Female over 65 White the community to have a 24hr monitor British nursing service fitted and was easily put at ease with the procedure as I didn't know what to expect. 2 Axminster/Sidmouth On admission to Extremely likely Excellent service. Male over 65 White the community British nursing service 3 Axminster/Sidmouth As an on-going Extremely likely Excellent service for Good to have same Female over 65 White user of the care for elderly. nurse when poss for British community Competent, chatty, continuity. My nursing service reliable medical care daughter makes delivered at home. I contact due to my look forward to having deafness which makes them visit to dress my phone calls tricky. She legs. has had no direct contact with the service. As main carer this would be welcomed. We are rarely informed of when visit is to happen so I have to leave door off the latch all day. Phone call would be good. 4 Axminster/Sidmouth As an on-going Extremely likely Courteous, efficient, Female over 65 White Friends and Family Test – Community Nursing Teams – Aug-16 Page 3 of 12 user of the punctual. British community nursing service 5 Axminster/Sidmouth On discharge Extremely likely First rate service, No. Male over 65 White from the excellent nurse. British community nursing service 6 Axminster/Sidmouth On discharge Extremely likely Female over 65 White I DO NOT from the British wish my community anonymised nursing service comments to be made public 7 Barnstaple On admission to Extremely likely We discussed my past I have discussed my over 65 White the community problems and now I am husband’s care but I British nursing service hoping to get support have to wait to see the for the future. outcome. All I can say, she listened and also came up with some good points to help us. 8 Barnstaple As an on-going Extremely likely Friendly staff giving Male over 65 White user of the good service. British community nursing service 9 Barnstaple As an on-going Not entered Up to people to make Female over 65 White user of the up their own minds. British community nursing service 10 Bideford On admission to Extremely likely Friendly, professional Male over 65 White the community attitude and very British nursing service competent. Only one visit. Thanks K. 11 Bideford On admission to Extremely likely Because the nurse was Female over 65 White the community caring and kind. British nursing service 12 Bideford As an on-going Extremely likely I have been well looked Female over 65 White user of the after by the nursing British community staff - nothing was too nursing service much trouble. Friends and Family Test – Community Nursing Teams – Aug-16 Page 4 of 12 13 Bideford As an on-going Extremely likely Staff are polite, Keep the staff you've Female 46-55 White user of the courteous and got!!! British community extremely proficient. nursing service 14 Bideford As an on-going Extremely likely Very gentle and None. Female over 65 White user of the friendly. British community nursing service 15 Bideford As an on-going Extremely likely Because I consider it Female over 65 White user of the appropriate. British community nursing service 16 Bideford As an on-going Extremely likely Wish more time allowed Male over 65 White user of the at each visit with more British community one to one, more staff nursing service needed. 17 Bideford As an on-going Extremely likely We cannot fault the Just keep it up. Female 56-65 Asian / user of the efficient service. Asian community British nursing service 18 Bideford As an on-going Likely The nurse always come Male over 65 White user of the to help my legs. British community nursing service 19 Bideford As an on-going Likely Friendly & helpful. Home chiropody for Male over 65 White user of the chronically sick. British community nursing service 20 Bideford Extremely likely The service very good. Female over 65 White British 21 Crediton/ As an on-going Extremely likely Everyone visiting has No need, as a very Female over 65 White Moretonhampstead/ user of the been a lovely person. good service. British Cheriton Bishop community nursing service 22 Crediton/ As an on-going Extremely likely Nurse helpful and kind, Longer visits would be Female over 65 White Moretonhampstead/ user of the keep me informed useful, nurses always British Cheriton Bishop community about my treatment. I rushing, although I nursing service feel privileged to have feel very cared for and them care for me. nothing is too much Friends and Family Test – Community Nursing Teams – Aug-16 Page 5 of 12 Thank you Crediton when they call. team. 23 Crediton/ As an on-going Extremely likely Nurses have been very Female over 65 White Moretonhampstead/ user of the good. British Cheriton Bishop community nursing service 24 Crediton/ As an on-going Extremely likely I'm my wife's carer as They have been very Male over 65 White Moretonhampstead/ user of the she has severe helpful with good British Cheriton Bishop community dementia & can't suggestion & very nursing service communicate in any positive in all respects. way. The service & care So no suggestions to is superb and very improvements. comprehensive. 25 Crediton/ As an on-going Extremely likely Male over 65 White I DO NOT Moretonhampstead/ user of the British wish my Cheriton Bishop community anonymised nursing service comments to be made public 26 Crediton/ As an on-going Extremely likely Quite happy with Not really. Male over 65 White Moretonhampstead/ user of the service I get. British Cheriton Bishop community nursing service 27 Crediton/ As an on-going Extremely likely My nurse A. is so No. First class. Male over 65 White Moretonhampstead/ user of the efficient and kind. She is British Cheriton Bishop community very considerate and nursing service clinically excellent. 28 Crediton/ As an on-going Extremely likely Such good service. Always a very good Female over 65 White Moretonhampstead/ user of the service. I couldn't do British Cheriton Bishop community without you. nursing service 29 Crediton/ As an on-going Likely All district nurse very Male over 65 White Moretonhampstead/ user of the caring. E., Crediton British Cheriton Bishop community community nurse, has nursing service listened to and acted on my situation regarding my bed. Above and beyond the role of nursing.