Friends and Family Test – Community Nursing Teams – May 2016
The Trust’s target ‘Would recommend’ Friends and Family Test score is: 75%.
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)
Friends and Family Test – Community Nursing Teams – May-16 Page 1 of 10
Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Axminster/Sidmouth 3 0 0 0 0 0 0 3 100.0 0.0 0.0
2 Barnstaple 9 0 0 0 0 0 0 9 100.0 0.0 0.0
3 Bideford 1 0 0 0 0 0 0 1 100.0 0.0 0.0
4 Crediton/Moretonhampstead/Cheriton Bishop 1 0 0 0 0 0 0 1 100.0 0.0 0.0
5 Culm Valley 0 1 0 0 0 0 0 1 100.0 0.0 0.0
6 Exeter 7 1 0 0 0 0 0 8 100.0 0.0 0.0
7 Exmouth/Budleigh Salterton/Woodbury 1 0 0 0 0 0 0 1 100.0 0.0 0.0
8 Holsworthy/Torrington 1 0 0 0 0 0 0 1 100.0 0.0 0.0
9 Honiton/Ottery St Mary 5 0 0 0 0 0 0 5 100.0 0.0 0.0
10 Ilfracombe 9 0 0 0 0 0 0 9 100.0 0.0 0.0
11 Lynton 1 0 0 0 0 0 0 1 100.0 0.0 0.0
12 Okehampton/Hatherleigh/North Tawton/Bow 2 1 0 0 0 0 0 3 100.0 0.0 0.0
13 Out of Hours Eastern/Urgent Care 3 1 0 0 0 0 0 4 100.0 0.0 0.0
14 Out of Hours Northern/Urgent Care 7 0 0 0 0 0 0 7 100.0 0.0 0.0
15 Seaton 0 0 0 0 0 0 0 0
16 South Molton/Chulmleigh 6 1 0 0 0 0 0 7 100.0 0.0 0.0
17 Tiverton 2 0 0 0 0 0 0 2 100.0 0.0 0.0
Total 58 5 0 0 0 0 0 63 100.0 0.0 0.0
Percentage 92.1 7.9 0.0 0.0 0.0 0.0 100.0
Friends and Family Test – Community Nursing Teams – May-16 Page 2 of 10
Friends and Family Test – Community Nursing Teams – May-16 – Qualitative Data
Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient service? wish your Experience anonymised Survey? comments to be made public. 1 Axminster/Sidmouth On admission to Extremely likely I had excellent care & None at all. Female over 65 White No tick the community attention. British nursing service 2 Axminster/Sidmouth As an on-going Extremely likely Because I am unable to The service is Male over 65 White No tick user of the give the care to my exemplary. British community husband’s wounds & nursing service health as they do and they relieve my anxieties. It would also be extremely difficult to transport my husband to them. 3 Axminster/Sidmouth On discharge Extremely likely It went very well with No. Female 56-65 White No tick from the very pleasant nurses British community and efficient treatment. nursing service 4 Barnstaple As an on-going Extremely likely Excellent care & Female over 65 White No tick user of the attention. British community nursing service 5 Barnstaple As an on-going Extremely likely The community nursing Female over 65 White No tick user of the team are a valued part British community of my healthcare. They nursing service are always available for advice + support. 6 Barnstaple As an on-going Extremely likely I cannot praise the For my needs and Female over 65 White No tick user of the community team situation none. I am British community enough. For many years more than satisfied.
Friends and Family Test – Community Nursing Teams – May-16 Page 3 of 10 nursing service I have received consideration and expertise. I am grateful. 7 Barnstaple As an on-going Extremely likely Quite happy with my None. Female over 65 White No tick user of the answers. British community nursing service 8 Barnstaple As an on-going Extremely likely To some extent, I am Male White No tick user of the happy with the nursing British community service I get. nursing service 9 Barnstaple As an on-going Extremely likely All the nurses are very We think it’s all good. Female over 65 White No tick user of the kind & caring. British community nursing service 10 Barnstaple As an on-going Extremely likely It is the truth. Female over 65 White No tick user of the British community nursing service 11 Barnstaple As an on-going Extremely likely The service / care given Female over 65 White No tick user of the cannot be faulted. British community nursing service 12 Barnstaple As an on-going Extremely likely The care and I am more than Male over 65 White No tick user of the understanding of all the satisfied with the care British community staff and the kind I get - the girls are nursing service approach to the always polite and problem. NOTHING is too much trouble. 13 Bideford As an on-going Extremely likely Male over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 14 Crediton/ As an on-going Extremely likely Extremely caring & Female over 65 White No tick Moretonhampstead/ user of the efficient. British Cheriton Bishop community nursing service
Friends and Family Test – Community Nursing Teams – May-16 Page 4 of 10 15 Culm Valley As an on-going Likely Based on my experience Male over 65 White No tick user of the - v. good. British community nursing service 16 Exeter As an on-going Extremely likely Professional service Whenever we phone Male over 65 White No tick user of the provided by dedicated to rearrange a pre- British community friendly staff. made appointment it nursing service is never picked up from answer machine and so the nurse still arrives. 17 Exeter As an on-going Extremely likely No tick user of the community nursing service 18 Exeter As an on-going Extremely likely If you need a nurse to No. I have answered Female 56-65 White No tick user of the come to your home, this these questions based British community is done through the GP on one home visit. nursing service surgery. 19 Exeter As an on-going Extremely likely Care is efficient + very They are all perfect. Male over 65 White No tick user of the quick in an emergency. Thank you. British community Nurses make me feel nursing service comfortable & at ease and I trust their judgements. 20 Exeter As an on-going Extremely likely Female over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 21 Exeter As an on-going Extremely likely The service and care Male over 65 White No tick user of the received from all the British community community nursing nursing service team is first class and we appreciate all there wonderful help and kindness. 22 Exeter As an on-going Extremely likely Male over 65 White No tick user of the British Friends and Family Test – Community Nursing Teams – May-16 Page 5 of 10 community nursing service 23 Exeter As an on-going Likely What's not to like? Male over 65 White No tick user of the British community nursing service 24 Exmouth/ On admission to Extremely likely Lovely, friendly nurses, Your service in my Female 56-65 White No tick Budleigh Salterton/ the community also very adaptable to opinion cannot be British Woodbury nursing service times of appointments. faulted. Excellent. Very professional & caring. 25 Holsworthy/Torrington As an on-going Extremely likely Nurses at Holsworthy One dedicated room Female over 65 White No tick user of the hospital are second to for treatment instead British community none. Polite, kind & of trying to find a nursing service professional. space somewhere. 26 Honiton/Ottery St Mary As an on-going Extremely likely Because you get very Female over 65 White No tick user of the good services. British community nursing service 27 Honiton/Ottery St Mary As an on-going Extremely likely I have found the nurses I cannot fault my Female over 65 White No tick user of the have been really lovely treatment from the British community with encouragement nurses. They could nursing service and helpful advice. Real have done with more treasures. information from the hospital for my care. 28 Honiton/Ottery St Mary As an on-going Extremely likely All the nurses explained Female over 65 White No tick user of the any change in British community treatment. They were nursing service always polite and reassuring, cheerful and patient. 29 Honiton/Ottery St Mary As an on-going Extremely likely The care is carried out No. Male over 65 White No tick user of the in a very professional British community manner. nursing service 30 Honiton/Ottery St Mary On discharge Extremely likely Kind, gentle with what Female over 65 White No tick from the she was doing. British community nursing service
Friends and Family Test – Community Nursing Teams – May-16 Page 6 of 10 31 Ilfracombe On admission to Extremely likely It's ok. No. Male over 65 White No tick the community British nursing service 32 Ilfracombe As an on-going Extremely likely I have found the nurses No. Female over 65 White No tick user of the very caring and British community sympathetic as well as nursing service helpful. 33 Ilfracombe As an on-going Extremely likely Female over 65 White No tick user of the British community nursing service 34 Ilfracombe As an on-going Extremely likely Because of the No, as all aspects of Female over 65 White No tick user of the wonderful way in which my treatment have British community the nurses help me, I been covered with nursing service am so much better now. great results. So thanks to their care in all they do for me. 35 Ilfracombe As an on-going Extremely likely What a wonderful Female over 65 White No tick user of the service I've had. British community Couldn't have been nursing service looked after any better, thank you. 36 Ilfracombe As an on-going Extremely likely Because I feel I've been Female over 65 White No tick user of the treated as an individual British community and been listened to. nursing service 37 Ilfracombe As an on-going Extremely likely Recommend your No. Male over 65 White No tick user of the services. British community nursing service 38 Ilfracombe On discharge Extremely likely Female over 65 White I DO NOT from the British wish my community anonymised nursing service comments to be made public 39 Ilfracombe Extremely likely Male over 65 White No tick British 40 Lynton As an on-going Extremely likely Prompt caring, No, could not be Male 56-65 White No tick
Friends and Family Test – Community Nursing Teams – May-16 Page 7 of 10 user of the professional attention better. British community always. nursing service 41 Okehampton/Hatherleigh On admission to Extremely likely Being needle-phobic Female 56-65 White No tick /North Tawton/Bow the community was going to be a British nursing service problem. My GP could not help me so when the nurse come to get my bloods I was petrified but J. was amazing - so calm and lovely. It was over before I realised. 42 Okehampton/Hatherleigh As an on-going Extremely likely Because the service I No. Completely happy Male over 65 White No tick /North Tawton/Bow user of the have been given has with the service I have British community been first class. been given. nursing service 43 Okehampton/Hatherleigh As an on-going Likely Male over 65 White No tick /North Tawton/Bow user of the British community nursing service 44 Out of Hours On admission to Extremely likely The service was first None - could not fault Male over 65 White No tick Eastern/Urgent Care the community class, very quick the service. British nursing service response time. Was treated in a professional manner. 45 Out of Hours As an on-going Extremely likely Everyone that has been Female over 65 No tick Eastern/Urgent Care user of the out to help at this community difficult time, has been nursing service extremely considerate & caring & have in some cases done over & above the call of duty. 46 Out of Hours As an on-going Extremely likely Care was excellent and Not at this time. Male 56-65 White No tick Eastern/Urgent Care user of the the nursing staff were British community efficient, friendly and nursing service highly professional. 47 Out of Hours As an on-going Likely My wife is incapacitated Male over 65 White No tick Eastern/Urgent Care user of the and I am not very good British community at travelling about. Friends and Family Test – Community Nursing Teams – May-16 Page 8 of 10 nursing service 48 Out of Hours On admission to Extremely likely Because they were very Male over 65 White No tick Northern/Urgent Care the community quick & efficient getting British nursing service someone out & dealing with problem. 49 Out of Hours On admission to Extremely likely I phoned late at night, I do not know enough Female 56-65 White No tick Northern/Urgent Care the community was very restricted about the process to British nursing service physically and the two make a sensible nurses were incredible comment - I can only with effective response praise the result. & kindness. 50 Out of Hours On admission to Extremely likely Very pleased. No - perfect. Male over 65 White No tick Northern/Urgent Care the community British nursing service 51 Out of Hours On admission to Extremely likely Problems following 1st use of service + Male over 65 White No tick Northern/Urgent Care the community discharge from NDDH. very impressed. British nursing service Two nurses who attended were brilliant, calming, reassuring, friendly. 52 Out of Hours As an on-going Extremely likely Very prompt service. None. Completely Male over 65 White No tick Northern/Urgent Care user of the satisfied. British community nursing service 53 Out of Hours As an on-going Extremely likely Service so very good Service so very good - Female 46-55 White No tick Northern/Urgent Care user of the and efficient. would be lost without British community it. nursing service 54 Out of Hours As an on-going Extremely likely Excellent service, lovely No improvements. S. + Male 56-65 White No tick Northern/Urgent Care user of the staff. D. so kind, so British community considerate, nursing service compassionate. 55 South Molton/Chulmleigh As an on-going Extremely likely Good nursing & helpful. Male over 65 White No tick user of the British community nursing service 56 South Molton/Chulmleigh As an on-going Extremely likely Excellent service from Male over 65 White No tick user of the district nurse - friendly, British community caring, compassionate.
Friends and Family Test – Community Nursing Teams – May-16 Page 9 of 10 nursing service 57 South Molton/Chulmleigh As an on-going Extremely likely As it would be a comfort Female over 65 White No tick user of the to anyone in poor British community health to know how nursing service good the care is. 58 South Molton/Chulmleigh As an on-going Extremely likely She was very efficient. Female over 65 White No tick user of the British community nursing service 59 South Molton/Chulmleigh As an on-going Extremely likely Very caring & extremely Male over 65 White No tick user of the helpful. British community nursing service 60 South Molton/Chulmleigh As an on-going Likely Female over 65 White No tick user of the British community nursing service 61 South Molton/Chulmleigh On discharge Extremely likely I have nothing but Not really. Female over 65 White No tick from the praise for the care & British community advice I received as well nursing service as the detailed notes kept. 62 Tiverton On discharge Extremely likely Female over 65 White No tick from the British community nursing service 63 Tiverton On discharge Extremely likely I was treated with None. Female over 65 White No tick from the utmost care and British community courtesy at all times. nursing service Regular timekeeping.
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