Friends and Family Test – Community Nursing Teams – May 2016 The Trust’s target ‘Would recommend’ Friends and Family Test score is: 75%. ‘Would recommend’ percentage is calculated as follows: Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know ‘Would not recommend’ percentage is calculated as follows: Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know (The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014) Friends and Family Test – Community Nursing Teams – May-16 Page 1 of 10 Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % % 1 Axminster/Sidmouth 3 0 0 0 0 0 0 3 100.0 0.0 0.0 2 Barnstaple 9 0 0 0 0 0 0 9 100.0 0.0 0.0 3 Bideford 1 0 0 0 0 0 0 1 100.0 0.0 0.0 4 Crediton/Moretonhampstead/Cheriton Bishop 1 0 0 0 0 0 0 1 100.0 0.0 0.0 5 Culm Valley 0 1 0 0 0 0 0 1 100.0 0.0 0.0 6 Exeter 7 1 0 0 0 0 0 8 100.0 0.0 0.0 7 Exmouth/Budleigh Salterton/Woodbury 1 0 0 0 0 0 0 1 100.0 0.0 0.0 8 Holsworthy/Torrington 1 0 0 0 0 0 0 1 100.0 0.0 0.0 9 Honiton/Ottery St Mary 5 0 0 0 0 0 0 5 100.0 0.0 0.0 10 Ilfracombe 9 0 0 0 0 0 0 9 100.0 0.0 0.0 11 Lynton 1 0 0 0 0 0 0 1 100.0 0.0 0.0 12 Okehampton/Hatherleigh/North Tawton/Bow 2 1 0 0 0 0 0 3 100.0 0.0 0.0 13 Out of Hours Eastern/Urgent Care 3 1 0 0 0 0 0 4 100.0 0.0 0.0 14 Out of Hours Northern/Urgent Care 7 0 0 0 0 0 0 7 100.0 0.0 0.0 15 Seaton 0 0 0 0 0 0 0 0 16 South Molton/Chulmleigh 6 1 0 0 0 0 0 7 100.0 0.0 0.0 17 Tiverton 2 0 0 0 0 0 0 2 100.0 0.0 0.0 Total 58 5 0 0 0 0 0 63 100.0 0.0 0.0 Percentage 92.1 7.9 0.0 0.0 0.0 0.0 100.0 Friends and Family Test – Community Nursing Teams – May-16 Page 2 of 10 Friends and Family Test – Community Nursing Teams – May-16 – Qualitative Data Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient service? wish your Experience anonymised Survey? comments to be made public. 1 Axminster/Sidmouth On admission to Extremely likely I had excellent care & None at all. Female over 65 White No tick the community attention. British nursing service 2 Axminster/Sidmouth As an on-going Extremely likely Because I am unable to The service is Male over 65 White No tick user of the give the care to my exemplary. British community husband’s wounds & nursing service health as they do and they relieve my anxieties. It would also be extremely difficult to transport my husband to them. 3 Axminster/Sidmouth On discharge Extremely likely It went very well with No. Female 56-65 White No tick from the very pleasant nurses British community and efficient treatment. nursing service 4 Barnstaple As an on-going Extremely likely Excellent care & Female over 65 White No tick user of the attention. British community nursing service 5 Barnstaple As an on-going Extremely likely The community nursing Female over 65 White No tick user of the team are a valued part British community of my healthcare. They nursing service are always available for advice + support. 6 Barnstaple As an on-going Extremely likely I cannot praise the For my needs and Female over 65 White No tick user of the community team situation none. I am British community enough. For many years more than satisfied. Friends and Family Test – Community Nursing Teams – May-16 Page 3 of 10 nursing service I have received consideration and expertise. I am grateful. 7 Barnstaple As an on-going Extremely likely Quite happy with my None. Female over 65 White No tick user of the answers. British community nursing service 8 Barnstaple As an on-going Extremely likely To some extent, I am Male White No tick user of the happy with the nursing British community service I get. nursing service 9 Barnstaple As an on-going Extremely likely All the nurses are very We think it’s all good. Female over 65 White No tick user of the kind & caring. British community nursing service 10 Barnstaple As an on-going Extremely likely It is the truth. Female over 65 White No tick user of the British community nursing service 11 Barnstaple As an on-going Extremely likely The service / care given Female over 65 White No tick user of the cannot be faulted. British community nursing service 12 Barnstaple As an on-going Extremely likely The care and I am more than Male over 65 White No tick user of the understanding of all the satisfied with the care British community staff and the kind I get - the girls are nursing service approach to the always polite and problem. NOTHING is too much trouble. 13 Bideford As an on-going Extremely likely Male over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 14 Crediton/ As an on-going Extremely likely Extremely caring & Female over 65 White No tick Moretonhampstead/ user of the efficient. British Cheriton Bishop community nursing service Friends and Family Test – Community Nursing Teams – May-16 Page 4 of 10 15 Culm Valley As an on-going Likely Based on my experience Male over 65 White No tick user of the - v. good. British community nursing service 16 Exeter As an on-going Extremely likely Professional service Whenever we phone Male over 65 White No tick user of the provided by dedicated to rearrange a pre- British community friendly staff. made appointment it nursing service is never picked up from answer machine and so the nurse still arrives. 17 Exeter As an on-going Extremely likely No tick user of the community nursing service 18 Exeter As an on-going Extremely likely If you need a nurse to No. I have answered Female 56-65 White No tick user of the come to your home, this these questions based British community is done through the GP on one home visit. nursing service surgery. 19 Exeter As an on-going Extremely likely Care is efficient + very They are all perfect. Male over 65 White No tick user of the quick in an emergency. Thank you. British community Nurses make me feel nursing service comfortable & at ease and I trust their judgements. 20 Exeter As an on-going Extremely likely Female over 65 White I DO NOT user of the British wish my community anonymised nursing service comments to be made public 21 Exeter As an on-going Extremely likely The service and care Male over 65 White No tick user of the received from all the British community community nursing nursing service team is first class and we appreciate all there wonderful help and kindness. 22 Exeter As an on-going Extremely likely Male over 65 White No tick user of the British Friends and Family Test – Community Nursing Teams – May-16 Page 5 of 10 community nursing service 23 Exeter As an on-going Likely What's not to like? Male over 65 White No tick user of the British community nursing service 24 Exmouth/ On admission to Extremely likely Lovely, friendly nurses, Your service in my Female 56-65 White No tick Budleigh Salterton/ the community also very adaptable to opinion cannot be British Woodbury nursing service times of appointments. faulted. Excellent. Very professional & caring. 25 Holsworthy/Torrington As an on-going Extremely likely Nurses at Holsworthy One dedicated room Female over 65 White No tick user of the hospital are second to for treatment instead British community none. Polite, kind & of trying to find a nursing service professional. space somewhere. 26 Honiton/Ottery St Mary As an on-going Extremely likely Because you get very Female over 65 White No tick user of the good services. British community nursing service 27 Honiton/Ottery St Mary As an on-going Extremely likely I have found the nurses I cannot fault my Female over 65 White No tick user of the have been really lovely treatment from the British community with encouragement nurses. They could nursing service and helpful advice. Real have done with more treasures. information from the hospital for my care. 28 Honiton/Ottery St Mary As an on-going Extremely likely All the nurses explained Female over 65 White No tick user of the any change in British community treatment. They were nursing service always polite and reassuring, cheerful and patient.