Friends and Family Test – Community Nursing Teams – June 2015 The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%. ‘Would recommend’ percentage is calculated as follows: Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know ‘Would not recommend’ percentage is calculated as follows: Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know (The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014) Friends and Family Test – Community Nursing Teams – Jun-15 Page 1 of 9 Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % % 1 Axminster/Sidmouth 13 3 0 0 0 0 0 16 100 0 0 2 Barnstaple 0 0 0 0 0 0 0 0 No data No data No data 3 Bideford 0 1 0 0 0 0 0 1 100 0 0 4 Crediton/Moretonhampstead/Cheriton Bishop 1 0 0 0 0 0 0 1 100 0 0 5 Culm Valley 6 0 0 0 0 0 0 6 100 0 0 6 Exeter 1 0 0 0 0 0 0 1 100 0 0 7 Exmouth/Budleigh Salterton/Woodbury 0 0 0 0 0 0 0 0 No data No data No data 8 Holsworthy/Torrington 1 0 0 0 0 0 0 1 100 0 0 9 Honiton/Ottery St Mary 3 0 0 0 0 0 0 3 100 0 0 10 Ilfracombe 0 0 0 0 0 0 0 0 No data No data No data 11 Lynton 1 0 0 0 0 0 0 1 100 0 0 12 Okehampton/Hatherleigh/North Tawton/Bow 2 0 0 0 0 0 0 2 100 0 0 13 Out of Hours Eastern/Urgent Care 3 0 0 0 0 0 0 3 100 0 0 14 Out of Hours Northern/Urgent Care 4 0 0 0 0 0 0 4 100 0 0 15 Seaton 5 1 0 0 0 0 0 6 100 0 0 16 South Molton/Chulmleigh 1 0 0 0 0 0 0 1 100 0 0 17 Tiverton 2 1 0 0 0 0 0 3 100 0 0 Total 43 6 0 0 0 0 0 49 100 0 0 Percentage 87.8 12.2 0.0 0.0 0.0 0.0 0.0 100.0 Friends and Family Test – Community Nursing Teams – Jun-15 Page 2 of 9 Friends and Family Test – Community Nursing Teams – Jun-15 – Qualitative Data Team Name At what stage Friends and Please can you tell Have you any Gender Age Ethnicity Please tick this box in your care Family Test us why you gave suggestions for if you DO NOT wish are you that response? ways we can your anonymised completing improve the comments to be this Patient service? made public. Experience Survey? 1 Axminster/Sidmouth As an on- Extremely likely The treatment I Expand the service Female over 65 White British No tick going user of was given was to accommodate the emotionally and the increase of the community medically the best I aging, keeping the nursing could have wished - beds in the hospital service for the nurses were and keep those unbelievable. lovely nurses. 2 Axminster/Sidmouth As an on- Extremely likely Brilliant community Keep the system Female over 65 White British No tick going user of nurses in going / more staff / the Axminster! open Axminster community hospital up again! nursing service 3 Axminster/Sidmouth Extremely likely I am so pleased to Female over 65 White British No tick be well looked after, great nursing by all. 4 Axminster/Sidmouth On discharge Extremely likely Male 56-65 White British I DO NOT wish my from the anonymised community comments to be nursing made public service 5 Axminster/Sidmouth On admission Extremely likely I have only been for Female 56-65 White British No tick to the a heart monitor so community have only had 2 nursing appointments for service 15 mins each. 6 Axminster/Sidmouth As an on- Extremely likely Very reliable, None. Female 56-65 White British No tick going user of personable and the professional. community nursing service Friends and Family Test – Community Nursing Teams – Jun-15 Page 3 of 9 7 Axminster/Sidmouth On discharge Extremely likely A.P. looked after D. Cannot think of Male over 65 White British No tick from the & me exceptionally any. community well. nursing service 8 Axminster/Sidmouth As an on- Extremely likely Excellent, kind & Not so far. Female over 65 White British No tick going user of caring service. the community nursing service 9 Axminster/Sidmouth As an on- Extremely likely Seen promptly, Male over 65 White British No tick going user of procedure the explained and community follow-up booked & nursing carried out. service 10 Axminster/Sidmouth As an on- Extremely likely Always there for Male over 65 White British No tick going user of you when needed. the community nursing service 11 Axminster/Sidmouth As an on- Extremely likely Very caring. Female 56-65 White British No tick going user of the community nursing service 12 Axminster/Sidmouth As an on- Extremely likely D. is consistently For me nothing has Female over 65 White British No tick going user of efficient and caring. been "wanting". the She gets things community done as soon as nursing they are needed. service 13 Axminster/Sidmouth On discharge Extremely likely Female over 65 White British No tick from the community nursing service 14 Axminster/Sidmouth As an on- Likely Female over 65 White British No tick going user of the community Friends and Family Test – Community Nursing Teams – Jun-15 Page 4 of 9 nursing service 15 Axminster/Sidmouth Likely Female over 65 White British No tick 16 Axminster/Sidmouth As an on- Likely Overall, very I would like to be Male over 65 White British No tick going user of pleased with the notified if the the service. nurses are unable community to attend. On one nursing occasion no-one service came with no explanation / phone call. 17 Bideford On discharge Likely I was quite happy None. Male over 65 White British No tick from the with my treatment. community nursing service 18 Crediton/Moretonhampst On admission Extremely likely Caring, friendly Female over 65 White British No tick ead/Cheriton Bishop to the nursing. community nursing service 19 Culm Valley As an on- Extremely likely If it had not been I had no idea all this Female over 65 White British No tick going user of for J. the district help was there. the nurse calling me to Maybe if more community ask how my people know there nursing husband was I would be less service would not have all people in homes the support I now etc. have, from putting in place the rapid response team to the hospital bed at home and the support and care I now have for my husband and myself. Without their help none of this would have happened, they have done and are still doing a wonderful job. I Friends and Family Test – Community Nursing Teams – Jun-15 Page 5 of 9 cannot thank J. & A. enough. 20 Culm Valley As an on- Extremely likely Because they make None it’s a great Male over 65 White British No tick going user of life much better service that has no the and help to room for community improve one’s improvements. nursing problems. service 21 Culm Valley As an on- Extremely likely Female 56-65 White British I DO NOT wish my going user of anonymised the comments to be community made public nursing service 22 Culm Valley As an on- Extremely likely Because the service Male over 65 White British No tick going user of I receive is the excellent. community nursing service 23 Culm Valley As an on- Extremely likely Your carer has been Not really. The Male over 65 White British No tick going user of extremely good, carer has been very the kind and helpful. I good in all respects. community will gladly have her I do not think I can nursing again. improve on service anything. 24 Culm Valley On discharge Extremely likely The high quality of No. Male over 65 White British No tick from the the nurses. community nursing service 25 Exeter Extremely likely I feel the nurses I'm quite satisfied Female over 65 White British No tick really cared about the way it is. you. 26 Holsworthy/Torrington As an on- Extremely likely I found the team I cannot see any Male 56-65 No tick going user of always friendly and way you can the professional in the improve the community job they do, put me excellent service nursing at ease when you provide. service restless. 27 Honiton/Ottery St Mary Extremely likely Female over 65 White British No tick 28 Honiton/Ottery St Mary As an on- Extremely likely Male over 65 White British No tick going user of Friends and Family Test – Community Nursing Teams – Jun-15 Page 6 of 9 the community nursing service 29 Honiton/Ottery St Mary As an on- Extremely likely Re: Kevin Marsh's !! None, thank you. Male over 65 White British No tick going user of introductory I had no idea that the comments: "so that this EXCELLENT community we can continually service exists. I am nursing improve ..." - just sorry that my service IMPOSSIBLE! leg 'wound' is Already amazing re: taking so long to care and empathy, heal and thank you.