Friends and Family Test – Community Nursing Teams – September 2015 The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%. ‘Would recommend’ percentage is calculated as follows: Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know ‘Would not recommend’ percentage is calculated as follows: Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know (The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014) Friends and Family Test – Community Nursing Teams – Sep-15 Page 1 of 12 Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % % 1 Axminster/Sidmouth 2 2 0 0 1 0 0 5 80.0 20.0 0.0 2 Barnstaple 1 0 0 0 0 0 0 1 100.0 0.0 0.0 3 Bideford 4 0 0 0 0 0 0 4 100.0 0.0 0.0 4 Crediton/Moretonhampstead/Cheriton Bishop 9 1 0 0 0 0 0 10 100.0 0.0 0.0 5 Culm Valley 3 0 0 0 0 0 0 3 100.0 0.0 0.0 6 Exeter 3 0 0 0 0 0 0 3 100.0 0.0 0.0 7 Exmouth/Budleigh Salterton/Woodbury 0 0 0 0 0 0 0 0 8 Holsworthy/Torrington 0 0 0 0 0 0 0 0 9 Honiton/Ottery St Mary 5 2 0 0 0 0 0 7 100.0 0.0 0.0 10 Ilfracombe 11 2 0 0 0 0 0 13 100.0 0.0 0.0 11 Lynton 1 0 0 0 0 0 0 1 100.0 0.0 0.0 12 Okehampton/Hatherleigh/North Tawton/Bow 10 0 0 0 0 0 0 10 100.0 0.0 0.0 13 Out of Hours Eastern/Urgent Care 1 0 0 0 0 0 0 1 100.0 0.0 0.0 14 Out of Hours Northern/Urgent Care 1 0 0 0 0 0 0 1 100.0 0.0 0.0 15 Seaton 21 2 1 0 0 0 0 24 95.8 0.0 4.2 16 South Molton/Chulmleigh 1 0 0 0 0 0 0 1 100.0 0.0 0.0 17 Tiverton 2 1 0 0 0 0 0 3 100.0 0.0 0.0 Total 75 10 1 0 1 0 0 87 97.7 1.1 1.1 Percentage 86.2 11.5 1.1 0.0 1.1 0.0 0.0 100.0 Friends and Family Test – Community Nursing Teams – Sep-15 Page 2 of 12 Friends and Family Test – Community Nursing Teams – Sep-15 – Qualitative Data Team Name At what stage in Friends and Please can you tell us Have you any Gender Age Ethnicity Please tick your care are you Family Test why you gave that suggestions for ways this box if completing this response? we can improve the you DO NOT Patient Experience service? wish your Survey? anonymised comments to be made public. 1 Axminster/Sidmouth On admission to the Extremely likely The nurse was Male over 65 White No tick community nursing extremely efficient & British service knowledgeable. 2 Axminster/Sidmouth On admission to the Extremely I had an extremely Include anaesthetic Male over 65 White No tick community nursing unlikely painful experience when engaging in this British service when my catheter was type of operation. changed which I Include anaesthetic. understand takes place every 3 months. It was excruciating. The worst pain I have ever suffered and I am 89 years old. 3 Axminster/Sidmouth On discharge from Extremely likely The entire team was No - it was entirely Female over 65 White No tick the community reliable, efficient, satisfactory. I would British nursing service friendly, answered my like to place on record questions. I came to rely my appreciation of the on them. whole team for the way they looked after me. 4 Axminster/Sidmouth On discharge from Likely I do not think that you I understand that a Female over 65 White No tick the community can actually refer community nurse has British nursing service people, the request has to fill in so many to come from your GP. forms, this takes a lot of their time, often questions are repeated. 5 Axminster/Sidmouth On discharge from Likely Because you give the You are the best. Female over 65 White No tick the community very best. British Friends and Family Test – Community Nursing Teams – Sep-15 Page 3 of 12 nursing service 6 Barnstaple As an on-going user Extremely likely Male 56-65 White I DO NOT of the community British wish my nursing service anonymised comments to be made public 7 Bideford As an on-going user Extremely likely Very happy with service Female over 65 White No tick of the community given. British nursing service 8 Bideford As an on-going user Extremely likely The service has been Female 56-65 White No tick of the community very professional. British nursing service 9 Bideford As an on-going user Extremely likely To be informed & To ensure the Female over 65 White No tick of the community updated on services, community nurses British nursing service treatment & options always have enough available for care at time for each of their home. visits to their patients. 10 Bideford As an on-going user Extremely likely Because the nurses are None. Female over 65 White No tick of the community so friendly and caring. British nursing service 11 Crediton/ On admission to the Extremely likely Doctor organised them In my opinion the Male over 65 White No tick Moretonhampstead/ community nursing to come. treatment given to me British Cheriton Bishop service by nurse D.W. leaves no room for change or improvement and I am very grateful for the wonderful treatment. 12 Crediton/ As an on-going user Extremely likely Good, fast response Too long when trying Female over 65 White No tick Moretonhampstead/ of the community when needed. Nurses to get through to 111 - British Cheriton Bishop nursing service very patient, friendly. 30 minutes. 13 Crediton/ As an on-going user Extremely likely Good care - always Male over 65 White No tick Moretonhampstead/ of the community available when needed British Cheriton Bishop nursing service outside of routine visits. 14 Crediton/ As an on-going user Extremely likely Punctual, good standard Male 26-35 White No tick Moretonhampstead/ of the community of care. British Cheriton Bishop nursing service 15 Crediton/ As an on-going user Extremely likely Nurses are competent Female over 65 White No tick Moretonhampstead/ of the community and very pleasant. British Friends and Family Test – Community Nursing Teams – Sep-15 Page 4 of 12 Cheriton Bishop nursing service 16 Crediton/ As an on-going user Extremely likely Good service, kind Female over 65 White No tick Moretonhampstead/ of the community nurses. British Cheriton Bishop nursing service 17 Crediton/ As an on-going user Extremely likely All your nurses are kind Female over 65 White No tick Moretonhampstead/ of the community & efficient. British Cheriton Bishop nursing service 18 Crediton/ As an on-going user Extremely likely I am satisfied with Male over 65 White No tick Moretonhampstead/ of the community community nursing British Cheriton Bishop nursing service service. 19 Crediton/ As an on-going user Likely Very pleased with the Female over 65 White No tick Moretonhampstead/ of the community service received. British Cheriton Bishop nursing service 20 Crediton/ On discharge from Extremely likely Male over 65 White I DO NOT Moretonhampstead/ the community British wish my Cheriton Bishop nursing service anonymised comments to be made public 21 Culm Valley As an on-going user Extremely likely The nurses are very Keep up the good Male over 65 White No tick of the community competent & very kind. work! British nursing service 22 Culm Valley As an on-going user Extremely likely Both J. & A. provided Female over 65 White No tick of the community extremely professional British nursing service care, offering additional advice for the wellbeing of the patient, very caring. 23 Culm Valley On discharge from Extremely likely The advice, support and N/A. No tick the community care that you gave my nursing service late husband and me over the last three weeks was outstanding. 24 Exeter As an on-going user Extremely likely Great service. Male over 65 White No tick of the community British nursing service 25 Exeter As an on-going user Extremely likely Nurses have become Male over 65 White No tick of the community more like family then British nursing service visitors. Friends and Family Test – Community Nursing Teams – Sep-15 Page 5 of 12 26 Exeter As an on-going user Extremely likely Because I am always I am sure that the Female over 65 White No tick of the community treated with respect & team do all they can British nursing service kindness by a wonderful to be as professional team. as they can. 27 Honiton/ As an on-going user Extremely likely Because the service is Female over 65 White No tick Ottery St Mary of the community very good. No British nursing service complaints! 28 Honiton/ As an on-going user Extremely likely Extremely kind - very Female over 65 White No tick Ottery St Mary of the community gentle. British nursing service 29 Honiton/ As an on-going user Extremely likely Excellent care (R.). Female over 65 White No tick Ottery St Mary of the community British nursing service 30 Honiton/ As an on-going user Extremely likely Kind, caring, efficiency.