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OUR HISTORY COMPANY PROFILE 1966 Consorzio Acque is founded Work begins on for the provinces of Forlì the Ridracoli Dam. and Ravenna. 1976 1982 The Romagna water mains The Dam is finished. begins distributing water. 1987 Romagna Acque 1994 becomes the owner of all local water sources and Consorzio Acque changes acquires the name to Romagna Acque S.p.A.. Romagna Acque - Società delle Fonti S.p.A.. 2004 Romagna Acque - Società Construction work begins 2008 delle Fonti S.p.A. is not on the new Standiana only the owner of the local purification plant water sources but in Ravenna. also becomes their 2013 sole operator. The Company celebrates its fiftieth anniversary. The Standiana purification 2015 Publication of the book plant is completed and “Il governo dell’acqua”. begins operating. The Ridracoli Dam receives The Santa Giustina treatment an award in China at the plant in Rimini is also opened. ICOLD world congress, the 2016 International Commission On Large Dams. 1 ABOUT US COMPANY PROFILE WATER IS A SOURCE OF VITALITY AND A UNIQUE RESOURCE THAT BRINGS WITH IT A WORLD OF VALUES, WHILE ITS NATURE IS REFLECTED IN OUR IDENTITY. In fact, owning and running all the drinking water OUR SHAREHOLDERS sources in Romagna, as a limited company with As of 31/12/2016, Romagna Acque has 49 wholly public capital, means being a source of Shareholders. The structure includes, either values for people and the region. directly or through publicly controlled com- This is the essence of our mission: panies, the Municipalities and Provinces of the three relevant regional areas - Forlì-Cesena, Ravenna and Rimini - and meets the require- “TO GUARANTEE THE RIGHT ments of totally public share capital. QUANTITY AND QUALITY OF WATER ALL THROUGHOUT PROVINCE OF RAVENNA THE YEAR FOR THE ENTIRE 36,4% ROMAGNA REGION, WHILE PROTECTING THE ENVIRONMENT AND WATER RESOURCES PROVINCE OF RIMINI AND ENSURING LOW RATES”. 26,9% This is our approach to covering almost all the residential water requirement for PROVINCE OF the region of Romagna, working in synergy FORLì-CESENA with all the subjects involved in the Inte- 36,7% grated Water System. COMPANY POSITIONS The agreement entrusting the management COMPANY POSITIONS AS OF 31/12/2016 of drinking water sources in Romagna to our Company is valid for the period 2009-2023. Board of Directors: Chairman: Tonino Bernabé Our role is the producer and wholesale sup- Vice Chairman: Fabio Pezzi plier of water resources, Hera S.p.A. is the dis- Managing Director: Andrea Gambi tributor to the end user, while other subjects Directors: Rita Marzanati, Ilaria Morigi regulate, plan and control the entire service Board of Statutory Auditors: across the region. Chairman: Alder Abbondanza Standing Auditors: Mattia Maracci, Lea Mazzotti Alternate Auditors: Alessandra Baroni, Simone Tordi 2 WHAT WE DO COMPANY PROFILE To produce and supply drinking water to our na water mains, supplied by various sources. region, we have always worked on a vast scale, The most important is the artificial reservoir of pioneering a concept now adopted by many pub- the Ridracoli Dam, which meets about 50% lic and private companies. In fact, we manage a of the total requirement, alongside many well-organised infrastructure that covers other local sources, including surface water the three provinces: the 604 km of the Romag- and groundwater, all across the region. The infrastructure system Operations centre Dam and artificial reservoir Alfonsine Treatment plant Fusignano Bassette Collection tanks Purification plant RAVENNA Lugo Standiana Well and well field Bagnacavallo Purification plant Cotignola with the relevant treatment plants Russi Montaspro Centre Faenza Pandolfa Centre Romiti Centre Cervia FORLÌ Forlimpopoli Cesenatico Castrocaro Terme CESENA Bordonchio Bertinoro Igea Marina Predappio Monte Casale Torre Pedrera RIMINI Montiano S. Carlo Savio Alberazzo Raggera Centre Sarzana Centre Civitella Roncofreddo Dario Campana Centre di Romagna Bivio Montegelli Poggio Berni Riccione Mercato Sogliano Verucchio Galeata Saraceno Conca Cattolica Torriana Gabicce Neruda Dam S. Sofia Sarsina Centre Via Erta S. Maria Centre del Piano Centre Conca Capaccio Purification plant Purification plant Quarto Montefiore Conca Saludecio Plant Montegridolfo Mondaino Ridracoli Dam 3 ROMAGNA ACQUE SOCIETÀ DELLE FONTI S.P.A. The water mains system is formed of facilities KEY NUMBERS for water collection (catchment), the sub- sequent treatment (purification or other intermediate processes) and therefore the delivery, in certain cases also through transit in storage tanks (adduction), to the water 110,977,560 service operator, which organises the sub- m3 water distributed in 2016 sequent distribution to the end user. One of the most recently built plants is the Standiana purification plant in Raven- na, a real infrastructural powerhouse. In fact, it provides more high-quality drinking water 1,100,000 than is required thanks to modern ultrafil- people residents served, besides tration technologies, and lets us increasingly tourists optimise our operational continuity. This is because our service is essential for life and can never stop. This means we are always ready thanks to optimal resource and 100% plant management, a remote control total residential and monitoring system active 24/7 all requirement met across the network as well as continuous risk mapping and analysis. 156 employees as of 31/12/2016 604 km length of the water supply network 4 OUR COMMITMENTS COMPANY PROFILE Water is a common asset, a vital re- preserve the ecosystem, understanding source for humanity that we must manage that the future depends on climate change, and protect with the utmost responsibility, saving energy and protecting the region. ethics and transparency, while focusing on A future that we are addressing by working with wide-ranging aspects. universities and scientific institutions Among which, it is important to take less and for research and to introduce innovations, less from groundwater supplies to protect such as drones for monitoring dams. the region. We therefore work to ensure that at The maintenance and the implementa- least 70% of the water delivered to the tion of our plants are, in fact, essential el- mains comes from surface sources. ements to guarantee the availability of good Another one of our core commitments is to water, today and tomorrow. ensure excellent water quality, not just We are therefore always working on con- with the best purification systems and tinuous improvements and nurturing our over 300,000 analyses a year, but also by capacity to network with all our stakehold- prioritising collection points located in ers so we can steer our principles and work in protected or high-biodiversity areas. the right direction in all areas, economic, envi- This is because the environment has an essen- ronmental and social, following a sustainable tial link to water resources and it is vital that we approach. ALL THE PROCESSES MANAGED BY THE COMPANY ARE CERTIFIED ACCORDING TO INTERNATIONAL STANDARDS: UNI EN ISO 9001 FOR OUR QUALITY SYSTEM; UNI EN ISO 14001 FOR OUR ENVIRONMENTAL SYSTEM; OHSAS 18001 FOR OUR SAFETY SYSTEM AND UNI EN ISO 50001 FOR OUR ENERGY MANAGEMENT SYSTEM. COMPOSITION OF WATER DISTRIBUTED Source / Year 2014 2015 2016 From Ridracoli 53% 50% 49% From groundwater 28% 28% 24% From surface and river-bed underflows 19% 22% 27% Total m3 of water supplied 106,524,558 110,726,173 110,977,560 5 SUSTAINABILITY REPORT 2016 Attention to clients’ The optimisation of human expectations and SOCIAL requirements. capital. aspect Initiatives to raise awareness in the community about the value Guaranteeing of water and investments low rates. for the environment and the community. To guarantee the right Guaranteeing service continuity and quality. quantity and quality of water all throughout the year for the entire Romagna region, while The pursuit of an protecting the environment Protection and efficient, effective and water resources. preservation of water and cost-effective resources and the service. environment. Transparent operations. ECONOMIC ENVIRONMENTAL aspect aspect Guaranteeing the future solvency Limited and stability of environmental Limited energy impact. the Company. consumption. MAP OF PRINCIPLES 6 Improvement of water mains Protection efficiency and and promotion scheduled SOCIAL of professional growth and maintenance aspect work. staff training. Funding and implementation of research activities, training, water-related Keeping initiatives and work on the rates down. water mains. Dialogue with the community. Model 231, Code of Ethics Quality, Safety and Environment Policy (QSA) and Anti-Corruption Plan. and Water Quality Policy. Prevention and management Progressive of the risk of water emergencies. technological Streamlining improvement. of production Greater management costs. Transparent administration. quality and careful selection of suppliers (green public Investment Plan. procurement). ECONOMIC ENVIRONMENTAL aspect aspect Implementation of an Rational use environmental policy of economic aimed at preserving a resources. Energy production healthy environment. from renewable sources. FROM PRINCIPLES TO ACTIONS 7 PROVIDING WHOLESALE WATER IS A PUBLIC UTILITY SERVICE, THE SUSTAINABILITY OF WHICH IS A KEY PRINCIPLE. Indeed, we understand that our operations have an impact on our surrounding world and we are therefore implementing actions, interventions and projects for sustainable development in terms of all aspects: economic, environmental and social. “WATER IS NOT A