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Turkey Soaring Sales Boost Destination’S Growth for Summer TB1505 2015 Cover_TB Front Cover.qxd 12/05/2015 11:03 Page 1 May 15 2015 | ISSUE NO 1,919 | www.travelbulletin.co.uk Turkey Soaring sales boost destination’s growth for summer this week Q&A we put your questions 10 to the chair of CLIA UK and Ireland ahead of next week’s Selling Cruise Conference training ANTOR highlights 14 how agents can become brand ambassadors wildlife & safaris operators highlight 22 new tours, safaris & excursions theme parks get your adrenaline 25 rush with these new rides & attractions S01 TB1505 2015 Start_Layout 1 12/05/2015 11:01 Page 2 67$5$:$5'6 021'$<7+6(37(0%(5 7+(/$1'0$5.+27(/ /21'211: -RLQXVIRUDQHYHQLQJRI FHOHEUDWLRQQHWZRUNLQJPXVLFDQGHQWHUWDLQPHQW )RUPRUHLQIRUPDWLRQFDOO-HDQHWWHRQ RUHPDLOMHDQHWWH#WUDYHOEXOOHWLQFRXN 9LHZFDWHJRULHVDWZZZWUDYHOEXOOHWLQFRXNDZDUGV S01 TB1505 2015 Start_Layout 1 12/05/2015 11:01 Page 3 newsbulletin SANGRIA SEND OFF... Thomson and First Choice were welcomed back to Humberside Airport for the first time since 2011 This Week with a new programme of flights launched to Palma, Mallorca. The flights form part of a summer season programme of holidays departing every Tuesday at 15.30 until the end of October. Pictured at news Humberside Airport ready to welcome Thomson passengers with Sangria and Spanish entertainment a round-up of this week’s are, from the left: Helen Frame, Thomson Scunthorpe; Jenna Betts, Thomson Lincoln; Deborah Zost, 3 latest industry developments Humberside Airport; Sue Peak, Thomson’s regional sales manager; Sarah Owen and Laura Foster, & news Thomson Hull; and Lucy Wing, Thomson Skegness. notes from normanton Sandy shares the story of 8 ‘Chris the Cuckoo’ who has clocked up thousands of Scrapping of counterpart driving licence is good news for miles holidaymakers renting cars says Economy Car Hire agent bulletin FROM JUNE 8 the paper counterpart of the may include seeing the details usually held 25% commission offered 9 from The Goring Hotel in UK driving licence will be scrapped, and on the counterpart or additional proof of ID London although some companies and organisations such as a utility bill or bank statement. have warned of ‘car hire chaos' for UK However, all of these companies are in the in the hot seat we put your questions to the holidaymakers this summer, Economy Car UK and Northern Ireland and those 10 chair of CLIA UK and Ireland Hire says that the change will make it easier requirements are stated on their booking for UK drivers hiring cars abroad. terms and conditions. puzzle bulletin The company's managing director, Rory "We have received a lot of calls from your chance to win a £50 Sexton, said: "There has been a concerned customers worried that this is M&S voucher by playing Su 11 considerable amount of negative spin put on something extra that they now have to think Doku Discover The World, Canada - this change and it's causing holidaymakers about before leaving for their holiday. We training unnecessary stress and worry. Far from would like to reassure them that this is not Inset how agents can become creating chaos, this change will make the the case and have put together some very 14 brand ambassadors requirements for hiring cars abroad less straightforward advice to put their minds at personality bulletin confusing for UK drivers. Conversely, the ease: If you are hiring a car, check with the the head of sales from change is more likely to create problems for car rental company or the booking agent to 18 Prestige Holidays answers UK drivers hiring cars in the UK and find out exactly what the driving licence our quick-fire questions Northern Ireland. requirements are. turkey "We deal with more than 150 car hire “We also recommend that people with an Turkish Airlines sheds light companies across the world, and we're old style paper licence should exchange 19 on what’s popular with UK absolutely certain that this change will not their licence for the new photocard type holidaymakers create problems for the vast majority of UK licence. As a precaution, customers can log holidaymakers hiring cars abroad. Major in to the DVLA website and print out their wildlife & safaris hire car brands including Alamo, Enterprise driving record within 72 hours of collecting new tours, safaris & and National have confirmed that after June their vehicle (www.gov.uk/view-driving- excursions to whet your 22 8 all they will need to see is the photocard licence). temple of Copyright apollo muratart , side Turkey, customers’ appetite for all - things wild licence and drivers will not have to provide “Finally, when hiring in the UK and Ireland Main an online access code for further carefully check the requirements as most : theme parks information about endorsements. A handful companies will need to check the driving get your adrenaline rush of car hire suppliers in the UK and Northern record and also may need to see a utility bill 25 with these new rides & attractions Ireland have specific requirements which or bank statement.” Cover Pictures www.travelbulletin.co.uk May 15 2015 3 S01 TB1505 2015 Start_Layout 1 12/05/2015 11:01 Page 4 newsbulletin Newsbites G SIMPLY SWEDEN has launched a new website to create a one-stop shop for holidays to suit all tastes in Sweden and Norway. The new site, available across mobile and desktop platforms, offers easier navigation and better search capability with a greater choice of holidays online. The operator is rolling out a selection of new holidays for 2015 and 2016 in the next few weeks. For details see www.simplysweden.co.uk G FLYBE IS offering triple Avios on its six London City routes to customers making a booking this month, and travelling during May and June. The offer is available until May 31 and Avios will be automatically awarded. TIPTO SHAPE... G NYC & Company has launched its summer initiative, Shell Richardson (left) from Bath Travel in New Milton was the Hello Summer, which highlights outdoor and free winner of TIPTO’s online training incentive competition. Pictured activities, but also new and only-in-NYC attractions. presenting Shell with cinema and restaurant vouchers for two is For details visit www.nycgo.com/hellosummer Hannah Eldridge from Inghams. Guests at EXPO Milano 2015 offered shopping experience at Fidenza Village FIDENZA VILLAGE, a luxury shopping is offering guests multi-sensory carefully selected high-profile tourism destination near Milan, is experiences across gastronomy, fashion, ambassadors to promote Italian offering guests to EXPO 2015 (which art and design inspired by three rolling excellence to further enhance the runs until October 31) a unique shopping themes: ‘Romantic Opera’ (May to June), experience offered to guests. experience including a combination of a celebration of Italian opera, including For more information visit Italian art, fashion, gastronomy and the world-famous Italian composer www.fidenzavillage.com design. Giuseppe Verdi, whose works inspired Located an hour from Milan and the architecture of Fidenza Village; ‘La Bologna, the Village is situated in Emilia- Dolce Vita’ (July to August), an ode to the Romagna, a region famed for its food, Italian lifestyle as featured in the classic important cities of art, landscapes, film of the same name; and ‘Italian musical heritage and the location for the Passion’ (September to October), a world-famous Italian motorcar industry. showcase of iconic Italian design and During EXPO 2015 in Milan, Fidenza high-quality craftsmanship with a Village will become ‘The Embassy of particular focus on automotive and made in Italy’; a showcase for Italian tailoring. excellence across both fashion and Over the coming weeks, Fidenza Fidenza Village hospitality. From this month, the Village Village will announce partnerships with Agents warned about compensation claims in event of data protection breach MOORE BLATCH, a commercial and technology law firm, is bank or credit card details, as “appropriate measures” will be warning travel agents that they could be hit with compensation tougher in the financial sector. claims in the event of a data protection breach even if no The decision is likely to have a number of potentially wide- ‘financial loss’ occurs. ranging implications, including an increase in claims for This follows the ruling in last month’s Google Inc. v Vidal-Hall compensation under Clause 13, and a likely rise in class Court case, where the Court of Appeal clarified the rules under actions, in which a large number of individuals have suffered the Data Protection Act 1988, which were previously interpreted emotional distress or invasion of privacy due to the same data as allowing compensation claims only if a data breach caused a breach. Such claims could be very costly to agents in terms of financial loss. damages. Following clarification by the Court, Clause 13 of the Act will John Warchus, a partner at the firm, said: “Travel agents, or now be interpreted so that financial loss no longer needs to be indeed anyone in control of customer data, will now have an shown for a compensation claim for emotional impact on the even stronger incentive to comply with data protection rules. claimant, such as anxiety or distress. The previous The decision by the Court of Appeal is also consistent with the interpretation had meant that compensation was not available likely future trend of data protection legislation – the draft EU for most breaches. Data Protection Regulation will mean that someone can seek Furthermore, Moore Blatch warns that while all reputable damages regardless of a financial loss. Travel agents should organisations follow good data protection policies, more urgently review their data protection procedures and strengthen stringent practices need to be in place for data where a financial where necessary as more compensation claims are likely and risk might be exposed by a data breach, such as the holding of the amount of damages awarded is also likely to increase.” 4 May 15 2015 www.travelbulletin.co.uk S02 TB1505 2015 News 1_Layout 1 12/05/2015 11:00 Page 5 newsbulletin The Jamaica Tourist Board (JTB) held a series of roadshow events for agents last month in Glasgow, Manchester, Birmingham, London and Chelmsford.
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