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May 15 2015 | ISSUE NO 1,919 | www.travelbulletin.co.uk
Turkey Soaring sales boost destination’s growth for summer
this week Q&A we put your questions 10 to the chair of CLIA UK and Ireland ahead of next week’s Selling Cruise Conference training ANTOR highlights 14 how agents can become brand ambassadors
wildlife & safaris operators highlight 22 new tours, safaris & excursions
theme parks get your adrenaline 25 rush with these new rides & attractions S01 TB1505 2015 Start_Layout 1 12/05/2015 11:01 Page 2
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SANGRIA SEND OFF...
Thomson and First Choice were welcomed back to Humberside Airport for the first time since 2011 This Week with a new programme of flights launched to Palma, Mallorca. The flights form part of a summer season programme of holidays departing every Tuesday at 15.30 until the end of October. Pictured at news Humberside Airport ready to welcome Thomson passengers with Sangria and Spanish entertainment a round-up of this week’s are, from the left: Helen Frame, Thomson Scunthorpe; Jenna Betts, Thomson Lincoln; Deborah Zost, 3 latest industry developments Humberside Airport; Sue Peak, Thomson’s regional sales manager; Sarah Owen and Laura Foster, & news Thomson Hull; and Lucy Wing, Thomson Skegness. notes from normanton Sandy shares the story of 8 ‘Chris the Cuckoo’ who has clocked up thousands of Scrapping of counterpart driving licence is good news for miles holidaymakers renting cars says Economy Car Hire agent bulletin FROM JUNE 8 the paper counterpart of the may include seeing the details usually held 25% commission offered 9 from The Goring Hotel in UK driving licence will be scrapped, and on the counterpart or additional proof of ID London although some companies and organisations such as a utility bill or bank statement. have warned of ‘car hire chaos' for UK However, all of these companies are in the in the hot seat we put your questions to the holidaymakers this summer, Economy Car UK and Northern Ireland and those 10 chair of CLIA UK and Ireland Hire says that the change will make it easier requirements are stated on their booking for UK drivers hiring cars abroad. terms and conditions. puzzle bulletin The company's managing director, Rory "We have received a lot of calls from your chance to win a £50 Sexton, said: "There has been a concerned customers worried that this is M&S voucher by playing Su 11 considerable amount of negative spin put on something extra that they now have to think Doku Discover The World, Canada
- this change and it's causing holidaymakers about before leaving for their holiday. We training unnecessary stress and worry. Far from would like to reassure them that this is not Inset how agents can become creating chaos, this change will make the the case and have put together some very 14 brand ambassadors requirements for hiring cars abroad less straightforward advice to put their minds at personality bulletin confusing for UK drivers. Conversely, the ease: If you are hiring a car, check with the the head of sales from change is more likely to create problems for car rental company or the booking agent to 18 Prestige Holidays answers UK drivers hiring cars in the UK and find out exactly what the driving licence our quick-fire questions Northern Ireland. requirements are. turkey "We deal with more than 150 car hire “We also recommend that people with an Turkish Airlines sheds light companies across the world, and we're old style paper licence should exchange 19 on what’s popular with UK absolutely certain that this change will not their licence for the new photocard type holidaymakers create problems for the vast majority of UK licence. As a precaution, customers can log holidaymakers hiring cars abroad. Major in to the DVLA website and print out their wildlife & safaris hire car brands including Alamo, Enterprise driving record within 72 hours of collecting new tours, safaris & and National have confirmed that after June their vehicle (www.gov.uk/view-driving- excursions to whet your 22 8 all they will need to see is the photocard licence). temple of Copyright apollo muratart , side Turkey,
customers’ appetite for all - things wild licence and drivers will not have to provide “Finally, when hiring in the UK and Ireland
Main an online access code for further carefully check the requirements as most
: theme parks information about endorsements. A handful companies will need to check the driving get your adrenaline rush of car hire suppliers in the UK and Northern record and also may need to see a utility bill 25 with these new rides & attractions Ireland have specific requirements which or bank statement.” Cover Pictures
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newsbulletin Newsbites
G SIMPLY SWEDEN has launched a new website to create a one-stop shop for holidays to suit all tastes in Sweden and Norway. The new site, available across mobile and desktop platforms, offers easier navigation and better search capability with a greater choice of holidays online. The operator is rolling out a selection of new holidays for 2015 and 2016 in the next few weeks. For details see www.simplysweden.co.uk
G FLYBE IS offering triple Avios on its six London City routes to customers making a booking this month, and travelling during May and June. The offer is available until May 31 and Avios will be automatically awarded.
TIPTO SHAPE... G NYC & Company has launched its summer initiative, Shell Richardson (left) from Bath Travel in New Milton was the Hello Summer, which highlights outdoor and free winner of TIPTO’s online training incentive competition. Pictured activities, but also new and only-in-NYC attractions. presenting Shell with cinema and restaurant vouchers for two is For details visit www.nycgo.com/hellosummer Hannah Eldridge from Inghams.
Guests at EXPO Milano 2015 offered shopping experience at Fidenza Village FIDENZA VILLAGE, a luxury shopping is offering guests multi-sensory carefully selected high-profile tourism destination near Milan, is experiences across gastronomy, fashion, ambassadors to promote Italian offering guests to EXPO 2015 (which art and design inspired by three rolling excellence to further enhance the runs until October 31) a unique shopping themes: ‘Romantic Opera’ (May to June), experience offered to guests. experience including a combination of a celebration of Italian opera, including For more information visit Italian art, fashion, gastronomy and the world-famous Italian composer www.fidenzavillage.com design. Giuseppe Verdi, whose works inspired Located an hour from Milan and the architecture of Fidenza Village; ‘La Bologna, the Village is situated in Emilia- Dolce Vita’ (July to August), an ode to the Romagna, a region famed for its food, Italian lifestyle as featured in the classic important cities of art, landscapes, film of the same name; and ‘Italian musical heritage and the location for the Passion’ (September to October), a world-famous Italian motorcar industry. showcase of iconic Italian design and During EXPO 2015 in Milan, Fidenza high-quality craftsmanship with a Village will become ‘The Embassy of particular focus on automotive and made in Italy’; a showcase for Italian tailoring. excellence across both fashion and Over the coming weeks, Fidenza Fidenza Village hospitality. From this month, the Village Village will announce partnerships with
Agents warned about compensation claims in event of data protection breach MOORE BLATCH, a commercial and technology law firm, is bank or credit card details, as “appropriate measures” will be warning travel agents that they could be hit with compensation tougher in the financial sector. claims in the event of a data protection breach even if no The decision is likely to have a number of potentially wide- ‘financial loss’ occurs. ranging implications, including an increase in claims for This follows the ruling in last month’s Google Inc. v Vidal-Hall compensation under Clause 13, and a likely rise in class Court case, where the Court of Appeal clarified the rules under actions, in which a large number of individuals have suffered the Data Protection Act 1988, which were previously interpreted emotional distress or invasion of privacy due to the same data as allowing compensation claims only if a data breach caused a breach. Such claims could be very costly to agents in terms of financial loss. damages. Following clarification by the Court, Clause 13 of the Act will John Warchus, a partner at the firm, said: “Travel agents, or now be interpreted so that financial loss no longer needs to be indeed anyone in control of customer data, will now have an shown for a compensation claim for emotional impact on the even stronger incentive to comply with data protection rules. claimant, such as anxiety or distress. The previous The decision by the Court of Appeal is also consistent with the interpretation had meant that compensation was not available likely future trend of data protection legislation – the draft EU for most breaches. Data Protection Regulation will mean that someone can seek Furthermore, Moore Blatch warns that while all reputable damages regardless of a financial loss. Travel agents should organisations follow good data protection policies, more urgently review their data protection procedures and strengthen stringent practices need to be in place for data where a financial where necessary as more compensation claims are likely and risk might be exposed by a data breach, such as the holding of the amount of damages awarded is also likely to increase.”
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The Jamaica Tourist Board (JTB) held a series of roadshow events for agents last month in Glasgow, Manchester, Birmingham, London and Chelmsford. Pictured collecting his prize from Aishling McCloughlin (second from right) of Iberostar Hotels is Peter Foster (second from left) from Those Travel Guys, with ROAD TO SUCCESS… Liz Fox and Torrance Lewis from the JTB. (Training – page 15)
It’s not too late to vote! Free nights in Hong Kong from Wendy Wu Calling all agents! You might have missed out on voting in CONTINUING ITS ‘two iconic destinations for the price of the general election, but don’t miss your chance to have a one’ theme, Wendy Wu Tours is offering two free nights in say on who the stars of the industry are for 2015. It’s easy Hong Kong when booking any of its fully inclusive China to vote – you can fill out the voting form which is tours by May 21. distributed with this week’s issue or you can visit The free Hong Kong extension is available pre- or post- www.travelbulletin.co.uk/awards/how-to-vote tour and accommodation is at the Eaton hotel in Hong Kong’s Kowloon district. The hotel is ideally located near many of the city’s favourite tourist attractions including New website & incentive from Temple Street and the Jade Market and features a rooftop pool. The offer includes two nights’ accommodation, Worldwide Dream Villas transfers, breakfast and a half-day Hong Kong Island tour. IN CELEBRATION of its tenth anniversary, Worldwide Dream It is available on tours booked from September 1 to Villas has launched a newly designed website showcasing December 7, December 29 to March 31, 2016 and April 16 exclusive holiday destinations with a range of luxury villas, to May 15, 2016. Customers can choose from the Classic villa resorts, private islands and yacht charters. Tours such as a ten-day A China Experience, which offers A dedicated ‘Travel agent log-in’ has been created to allow an introductory look into China’s sights with visits to the agents to access detailed information and photographs in a Great Wall and Terracotta Warriors and overnights in Xian, non-branded format to present to their clients or create PDF Beijing and Shanghai, costing from £1,790 per person. presentations to forward to clients by email. Alternatively, a more off-the-beaten track option is a 19- The company has also launched an incentive programme day Dreams of Nature tour which showcases China’s that offers special rewards to agents for booking luxury natural highlights visiting Mt Huang, Wulong’s karst holidays. scenery and the Nine Villages Valley, costing from £3,590. For more information or to register for the incentive For bookings and further details visit programme, email [email protected] www.wendywutours.co.uk/hkforfree or call 0844-875 2436.
Inaugural year-round Eurostar service departs for Lyon, Avignon & Marseille EUROSTAR HAS launched its new year- the whole year, with children aged Mediterranean cultures, and the Musée round service direct from London St under four travelling for free. des Confluences in Lyon, which Pancras to Lyon, Avignon and With the new route comes new presents the story of human adventure Marseille. partnerships for the company’s ‘two- from our origins to the present day, are Fares start at £89 return in Standard for-one’ deal, which offers entry to both now part of the offer. Class for travel to Lyon or £99 for temporary exhibitions and permanent For more information or to book see Avignon and Marseille (from £189 and collections. The MuCEM in Marseille, a www.eurostar.com or £199 in Standard Premier) throughout national museum dedicated to call 03432-186186.
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newsbulletin MSC Cruises introduces flexible options for agents across all itineraries MSC CRUISES is giving travel agents more flexibility when making up their mind, which avoids any negative feedback for selling its product by introducing ‘options’ across all itineraries. agents and gives them an extra weapon to secure bookings. From May 18, trade partners will be able to secure cabins “It should also cut down on cancellations and allows agents and flights on option for customers without the need to take a to ensure customers have all information to hand when they do deposit and without commitment. Quotes will remain open for confirm their booking.” up to three days, depending on availability and departure date. Agents will be able to create options via the company’s trade The line’s executive director UK and Ireland, Giles Hawke, booking portals – MSCBook in the UK and MSC Online in Ireland said: “Opening up options is a new way of selling for us in the – or via the contact centre. Customers will receive an email UK and Ireland – and one we believe will prove a real benefit for explaining how long the quote is valid for. agents and their customers. On sailings up to 30 days from departure the option is valid “By offering this facility, agents can strengthen their role as a until the end of the day it is taken; for sailings up to 60 days out trusted advisor and underline the value they bring to the sales the option is valid for one additional day; and for sailings more process. Clients can secure the ship and cabin they want at a than 60 days out it is valid for two additional days. After this guaranteed price then go away to discuss it with family before time the option will automatically expire and is deleted from the making their final commitment. booking system. “Having the booking on option means clients won’t see their The move is the latest in a series of trade-focused initiatives preferred cabin sold or any price increases while they are introduced to make life easier and more profitable for agents.
Drayton Manor Theme Park opens New routes from Turkish Airlines with new rides & attractions TURKISH AIRLINES has week from Heathrow to added a new daily flight Istanbul. DRAYTON MANOR Theme Park in Staffordshire is offering from Heathrow to Istanbul, For flight schedules and guests more value for money this summer following its which will operate from more information visit recent increase in size by 40% and the introduction of a October 25 and will bring www.turkishairlines.com host of new rides and attractions. These include Sodor a total of 38 flights a (Turkey feature - page 19) Airport, which features balconies that offer ‘jet-setters’ unrivalled views over Thomas Land and beyond, and its own Sodor Coffee Shop. There are also Thomas & Friends themed event rooms, which will open in summer. The park is also celebrating its 65th anniversary this year, with carnival-themed events taking place throughout Newsbites the year, as well as the little blue engine celebrating his G THE JORDANIAN Government has eased regulations on 70th birthday this month. entry visas. Visa fees have been waived for tourists of all Also new for the 2015 season, Yogi Bear will be nationalities coming through Jordanian tour operators entertaining fans in the 4D cinema, while Ben 10 fans can whether travelling individually or in groups. The visa fee enjoy a ride on the Ben 10: Ultimate Mission rollercoaster. is waived on the condition that the traveller spends a For thrill seekers there’s the adrenaline-inducing minimum of two consecutive nights in Jordan. Apocalypse, which was voted the UK’s scariest ride by For more information see www.visitjordan.com Channel Five’s ‘The Gadget Show’, stomach-churning WORLD RUGBY Museum has announced that Ruckley, Maelstrom and stand-up coaster, Shockwave. G England Rugby’s official ambassador for children’s The 2015 season runs until Sunday November 1, closing rugby, has invited special guest and latest Rugby World with the 65th Anniversary Firework Spectacular over the Cup 2015 supporter Shaun the Sheep to visit the Home of last weekend. The park will also open its gates for its England Rugby in May. Rugby fans of all ages can join in Magical Christmas experience on selected dates from the fun on May 26 and 27 as part of a specially created November 21 to December 31. tour for children. For further information visit www.draytonmanor.co.uk or call See www.englandrugby.com/museum for details and to book. 0844-472 1960. G BOOKING.COM has launched BookingSuite, which has been developed to help accommodation providers grow their businesses and brands through next-generation technology and distribution expertise. For more information or to schedule a demo visit www.booking.com/suite
G THE GAMBIA Experience has launched its new brochure (November 2015 – October 2016) offering year-round holidays and flights to The Gambia and the Sine Saloum Delta region of neighbouring Senegal. Fam trips and concessions are available to agents from £299 per person. For details or to register call Gill or Jason on 0845-330 2066 or email [email protected]. For details on the new brochure call 0845-330 4567 or see www.gambia.co.uk
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LE LYRIAL
the latest addition to PONANT’s fleet, has commenced its inaugural season in Venice this month, sailing along the coasts of Italy, Croatia, Montenegro, Greece and Turkey until October, before heading for Antarctica. The new vessel features 122 staterooms and suites.
First edition brochure launch from Balkan BALKAN HOLIDAYS has released its summer 2016 first edition brochure featuring Bulgaria, Croatia, Slovenia and Montenegro. The new programme offers early booking discounts, free child places, loyalty discounts and special offers, as well Late availability offer for June at London’s Barbican Hall as a comprehensive choice THE BARBICAN Hall in London has released The offer for these dates means organisers of accommodation, with a June 3 and 4 as available dates for corporate can take advantage of a £5,000 plus VAT room lead-in price of £259 for a meetings and events, due to late availability. hire reduction and day delegate packages seven-night holiday in Seating from 400 to 1,943 delegates, from £59 plus VAT per person, with a Sunny Beach. Barbican Hall offers tiered seating and air- minimum number of 500. The offer also The company is also the conditioning. Hire of the Hall also provides includes a guaranteed 12% commission for sole operator to feature exclusive use of the foyer spaces which can event agencies. resorts on Bulgaria’s accommodate refreshments and catering as For details call 020-7382 7043 or email northern Black Sea coast well as exhibition stands and displays. [email protected] including Golden Sands, Albena and St Konstantin. Other new features Exodus launches new wildlife trips with experts for 2015/16 include a low deposit of EXODUS IS offering new most meals, transport and polar wildlife. A 12-day trip £49 per person; early wildlife encounters for listed activities. (ship only) costs from booking savings of up to 2015/16, including a trip in Meanwhile, a new Sea of £4,799 based on a twin- £457 per couple; 5% search of Papua New Cortez option takes an in- share cabin, with loyalty bonus for previous Guinea’s birds of paradise, a depth look at one of the departures on June 22 and bookers; 20kg standard chance to accompany most biodiverse marine July 3, 2016. luggage allowance per scientists researching areas in the world, with the Meanwhile, in response person on all package whale sharks in the Sea of chance to join research to Botswana being one of holidays on charter flights Cortez and a specialist scientists. The seven-day the company’s bestselling and 30kg free luggage photography trip to the trip costs from £2,399, with wildlife destinations in 2014, allowance on all package Svalbard Archipelago. the next departure on a new Botswana & holidays on charter flights The wildlife trips are October 24. Zimbabwe Lodge Safari has staying at a Premier designed to support The operator is also been added to the Selection hotel; no single conservation whilst launching two exclusive programme, where guests supplements; and seat- exploring new frontiers in trips to Spitsbergen in have the chance to observe only options. the company of experts. summer 2016. The two some of the world’s largest To book or for more Starting this month is a 13- departures will journey elephant herds in Chobe information call 0845-135 day adult group trip to through the Svalbard National Park. 1114 or visit Papua New Guinea from Archipelago in 24-hour See www.exodus.co.uk or www.balkanholidays.co.uk £5,949 per person including daylight, getting travellers call 0845-863 9601. flights, accommodation, and their lenses up close to (Wildlfe & Safaris - page 22)
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newsbulletin MOVERS G Redefine|BDL Hotels has G PRITI MEHTA has been appointed Paul Harnedy as appointed head of sales UK director of operations and & Ireland for Oceania Wayne Topley as divisional Cruises. director. G TRAVELPORT HAS G DAMIEN MOONEY has joined appointed Steven Cruisingexcursions.com as Chambers to its board of managing director. directors. Notes from G AIR PARTNER has G THE ASSOCIATION of appointed Linzi Barber as Independent Tour trading manager in the UK Operators (AITO) has Commercial Jet Broking appointed Lizzie Spearing Normanton... Team. as AITO Agents co- G ANDREA KENDAL has ordinator. joined Affordable Car Hire G EQUATOR LEARNING has as managing director. appointed Craig Liddle as IRSTLY, I would just like to say RIP the lovely G SUE MORLEY has joined business development Ian Mounser, who was such a huge part of Holiday Extras as senior manager. FSuperBreak. I don’t think there will be many of partnerships manager for G FARNCOMBE ESTATE near us that have been on conferences in the past and not online accounts. Broadway in the Cotswolds been entertained by Ian (and Graham Balmforth) G THE HOLLAND America has appointed Tom Aspey with their singing and wild outfits. I think many a Line and Seabourn UK as general manager of its time there must have been bribes to get on the sales team has welcomed two hotels; the boutique Superbreak dine-around because you knew it would Sarah-Jane Jacobs as call hotel Dormy House be a fantastic evening. He was only 60 - still so centre manager. (www.dormyhouse.co.uk) young and his family must be devastated. The only G ROCCO FORTE Hotels has and the newly opened consolation, if there is one, is that he is not in pain announced the Foxhill Manor now - he will be up there with all the great appointment of Rosie (www.foxhillmanor.com) – entertainers. O’Brien as the new group an eight-bedroom private Heard this lovely tale about ‘Chris the Cuckoo’ on communications director. house hotel. the radio – bet he has been to more places than a lot of people. He had a satellite-tag fitted when he was one in 2011 and he is five years old now, which is good because the record was seven years. He was named after Chris Packham and the project at the BTO is funded by BBC Wildlife. He is the only tagged cuckoo and has provided data for three consecutive years, giving loads of valuable info and returns each year to the area around the Norfolk/Suffolk border. www.travelbulletin.co.uk Go Since leaving our shores in 2011, Chris has flown over, or visited, 28 different countries, crossed the Sahara Desert eight times and reached speeds of up to 60mph. Not bad going for a bird! WEBSCLUSIVES As you read this I will be on my way back from an educational trip to Halkidiki organised by Sandra G WIN AN unforgettable 2 nights stay at Europa Bruce in conjunction with the Halkidiki Tourist Park – Germany’s biggest theme park. Enter Board, staying at different hotels that we stayed in today at www.travelbulletin.co.uk/competitions last year - can’t wait to report back! I am trying Ryanair for the first time - bit worried though after G WIN A fabulous two nights stay (B&B) for two at reading in the Daily Mail that on one of their flights Salinda Resort, the first five star beach resort in back from Spain to London there was no toilet Phu Quoc Island, Vietnam. Just answer three paper! What can I say?! questions to enter. Go to ‘Dreams come true for those who work while they www.travelbulletin.co.uk/competitions dream’ and ‘The man who moves a mountain begins by carrying away small stones’. G REGISTER TO become a Hong Kong Specialist with the Hong Kong Tourism Board, for your chance to win flights to Hong Kong. Sign up at www.specialistHK.com/uk
All this and more at: To respond to any by SANDRA MURRAY of Sandy’s comments email www.travelbulletin.co.uk in Normanton, Yorkshire [email protected] The home of the web savvy travel agent
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agentbulletin
Booking incentives G TO CELEBRATE the launch of its ‘Funshine State’ Florida campaign, Virgin Holidays is giving agents the chance to G FOUR AGENTS have the chance to win win prizes including £1,000 worth of £100 loaded on to their T2 Rewards Card shopping vouchers and one of five places this summer as part of Travel 2’s on an Orlando fam. ‘Embrace Thailand’ campaign. The For a chance to win, agents should log operator has teamed up with the Tourism bookings by May 31 at Authority of Thailand, Emirates, Sheraton www.vhols4agents.com Hotels & Resorts and Accor Hotels to highlight the country’s all-encompassing magic and charm. To be in with a chance of winning, agents need to make a qualifying booking to Thailand that includes flights and five nights’ ground accommodation by May 31. The company AGENT OFFER is also giving agents the chance to win THE GORING has recently re-opened its doors £1,000 towards a holiday in Abu Dhabi as following the final step of a major designer part of its ‘Summer in Abu Dhabi’ refurbishment. To celebrate, the hotel is offering campaign, in conjunction with the Abu 25% commission to agents who confirm bookings in Dhabi Tourism & Culture Authority and its Belgravia and Junior suites from now through to Etihad Airways. For a chance to win, December, with no minimum stay required. agents should make a new booking to For details call 020-7396 9000 or see Abu Dhabi including flights and a www.thegoring.com minimum of three nights’ stay by July 19. See www.travel2.com for details.
G BELLEAIR HOLIDAYS has launched its ‘Summer of Love’ incentive, offering agents the chance to earn up to £40 worth of Love2Shop vouchers with every FANCY A FAM? air-inclusive booking made by May 31. CIAO TRAVEL, a bespoke tour operator in Bookings must be a minimum of three Vietnam, is offering agents the chance to join a nights but can be for any departure date fam trip in August exploring North Vietnam between now and summer 2016. To highlights. The fam offers the opportunity to claim, agents should send their name, telephone number, ABTA number and experience natural landscapes and the cultural branch address, along with each booking diversity of North Vietnam, including Hanoi, Sapa, reference, the number of passengers Ninh Binh & Ha Long Bay. travelling and total booking revenue to For details email [email protected] [email protected]
TEAM EFFORT… Bath Travel in New Milton were awarded Agent of the Month by SuperBreak for excellent sales performance in March. Pictured receiving their certificate and goodies from the operator’s Ellen Kennard (front, left) are, from the left: the agency’s Shell Richardson, Maureen Gunner, Carole Bodley, Kim Spender and Sarah Bamber.
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newsbulletin Ahead of next week’s Selling Cruise Conference in Southampton, we put your Q&A: questions to chair of CLIA UK and Ireland, Lynn Narraway.
Q: How are you finding your new role and what changes/plans are you clients, and very importantly to be able to looking to develop or introduce in your new position, if any? convert more of their ‘destination’ A: Our main objective at CLIA in 2015 is to ‘Get more people to cruise... customers into taking an ocean or river more often.’ We are working on ways to attract ‘new to cruise’ guests, and cruise. We are a service industry, and to help CLIA agents to find new clients to take a cruise. I am really proud to excellent service is the key from the have been able to take on the role of chair of the CLIA Executive moment the client ‘starts their journey’ by Committee, but it’s not just me... I am supported by a fantastic team from visiting or calling their travel professional CLIA and all the member cruise lines, and we all work together and bring – right until they return home after the our expertise to the table in order to try to fulfil these goals. holiday. Lynn Narraway Q: The 2015 Selling Cruise Conference takes place next week (May 21- Q: What are your predictions for the 23); what main topics are on the agenda and what current issues will the cruise industry going forward? i.e. what emerging trends are taking conference address? place and what new developments/trends are likely to have a big impact A: This year’s conference theme is DESTINY... So each letter of the word on the industry? Destiny represents a different ‘Pillar’, and will have a different speaker and A: The cruise industry has always punched above its weight and as long as topic that is relevant to delegates in selling cruise holidays. For example D we can all focus on attracting ‘new to cruise’, as well as keep loyal guests is for ‘destination’ – and that’s a great place to start. We have some returning for more, the market will continue to grow at a steady pace. excellent speakers, networking events and three amazing ships for agents Cruise is one of the most innovative areas of the travel industry – with to experience during the three days of the conference. With 600 delegates more amazing new ships, incredible culinary and entertainment options, attending, 400 of them agents, this year’s Selling Cruise Conference will and new and exciting destinations every year. Most of all, cruising see us hosting the largest number of travel professionals at any UK travel represents incredible value when compared with land based holidays. The industry event to date, which in itself is quite an achievement. huge choice of experience that is available within cruise will increasingly cater for more types of travellers – from resorts at sea boasting great Q: What do you think are the greatest challenges to travel agents selling family amenities and the latest technology, to adventure holidays and cruise? And what is your advice to agents who are faced with these ‘boutique’ hotel experiences. This investment and diversity will continue to challenges? grow the appeal of cruise holidays. Our keywords at CLIA UK are A: Agents need to ensure that they have knowledge. All cruise lines offer Experience, Service and Destinations – words that describe most quality excellent online training courses and CLIA member agents really need to holidays – and apply even more so to a cruise. We, the cruise industry, invest time into taking the exams and becoming graduates. They need to offer the best experience, very high standards of service – and a world of become experts in their craft, to make themselves invaluable to their destinations!
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puzzlebulletin Travagrams Su Doku Can you solve the following anagrams to decipher the destination & tour operator? Win a £50 M&S voucher in thetravel bulletinSu Doku prize puzzle
Number: 019 A « A Handmaid Doily Loris
B «
Explore Europe on an escorted break with this gem train C « Ant Tug Roll
D «
Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate Dare you step out onto this rocky tongue in Norway? to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: Where Am I? [email protected] Closing date for entries is Thursday, May 21st. Solution and new puzzle will appear next week.
The Temple of Heaven can be found in this Asian capital city.
Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares. Across Down 1. Villa specialist, member of the TUI Group (4) 1. Beverley Knight stars in this West End 3. Leading independent tour operator (6) musical, set in a US city (7) 7. Sexagenarian guitarist, Brian (3) 2. Paris Orly airport code (3) 8. Low-cost carrier based at Luton airport (7) 4. Siberian city (4) 9. Capital of Tasmania (6) 5. Popular Spanish holiday island (7)
11. Flows through Tuscany (4) 6. Lenny, the sleepy face of Premier Inn (5) 14. Austrian ski resort (4) 10. European country (7)
15. Capital of Rwanda (6) 12. South American river (7) 17. The ancient Temple of Heaven is situated in 13. Cambridge college with a famous choir (4'1)
this capital city (7) 16. Viti Levu is the main island of this South 18. Rhodes airport code (3) Pacific country (4) 19. The Victoria Falls is a major tourist 18. South American country, in short (3)
attraction in this country (6)
20. Picturesque Italian lake (4)
For the solution to the Crossword, Where Am I?
Number: 019 Number: and Travagrams, please see page 30
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newsbulletin Germany celebrates big increase in international arrivals Sunset Faraway and embraces those with disabilities marks 35 years above the comparable complete darkness. with new, expanded by Paul Scudamore growth rate for Europe of The GNTB's UK & programme 3.9%. This lays the perfect Ireland director Klaus SUNSET FARAWAY GERMANY IS celebrating foundation for our long- Lohmann said: "Our Holidays is celebrating its significant growth in term outlook of achieving message is 'expect the 35th anniversary year with international arrivals, with 121.5million international unexpected'. With this the launch of its biggest last year seeing a record overnight annual stays by new guide, anyone with an programme. high for the fifth year 2030. interest in travel and The new 244-page running, with a total of "With growth of 7% in accessible holidays will 2015-17 brochure, titled 75.6million overnight the holiday travel see how Germany is ‘Tailor Made Journeys & stays. The UK provided segment we are also increasing the choice for Tours’ features more than almost 13% of that total, establishing ourselves as people who require 50 new resorts, with 5.9million, up by a traditional holiday assistance on holiday, be destinations and tours. 255,000 overnight stays on destination for European it for sight impairment, They include Kenya, the previous year. The travellers." restricted mobility, Tanzania and Zanzibar in figures were released at Of those travellers, sensory impairment or East Africa; luxury safaris the recent 41st annual those with a disability other needs." in Botswana and Namibia; Germany Travel Mart in have become the focus of The BarrierFree touring holidays in China, Erfurt, Thuringia, which attention for the GNTB, campaign was originally Japan and the Philippines; attracted more than 600 whose UK & Ireland office launched in 2012 and fly/drives in the US; a buyers from around 45 has launched a new there is a dedicated Latin America collection countries, including the accessible holiday guide, website at featuring Costa Rica, UK, who met with more which was promoted www.germany.travel/ Argentina, Brazil and than 340 German tourism during the Travel Mart. barrierfree Chile; exclusive tours in providers over two days. The BarrierFree Tourism The Thuringia region Mexico; new tours in The German National in Germany publication played host to the GTM for Thailand, Malaysia and Tourist Board's CEO Petra outlines pursuits available the first time and focused Indochina; and luxury Hedorfer said: "Once region by region and on Weimar as well as cruising including Crystal, again we are able to look includes cycling holidays Erfurt. The UK delegation Windstar and Paul back on an outstanding for the blind, quad tours experienced pre-GTM Gauguin cruise itineraries set of results. Our record or canoeing for familiarisation tours, one at competitive rates. in 2014 provides further wheelchair users, river of which included trips on As part of its evidence that Germany cruises, beach and water the Danube and visits to anniversary celebrations, has arrived in the top tier wheelchair holidays, Passau and Regensburg. the operator will be of international travel hiking tours and a The Brandenburg region visiting agents across the destinations - arrivals sensory museum for the is due to host the GTM UK to deliver brochures were up by 4.6% which blind in which all visitors next year, on dates yet to and inform agents on how means we are comfortably go through the exhibits in be finalised. they can win one of 35 prizes in an online quiz. The company is also offering 35 places on an anniversary fam trip scheduled later this year. For further information visit www.sunset.co.uk
SHIPS AHOY... To mark its 175th anniversary, Cunard held a special gathering of its three Queens at its home port of Southampton last week. The celebratory day concluded as, for the first time, the fleet left in convoy with Queen Mary 2 leading Queen Elizabeth and Queen Victoria, sailing in special formation as they departed for New York, Guernsey and Hamburg respectively.
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bulletinbriefing
Industry Insight by...
ANTOR chair, Tracey Poggio, highlights how agents can become brand ambassadors through effective training
NTOR has conducted a recent members survey on the methods and merits of training programmes. "Social media has created greater AOur overall findings suggest that a combination of approaches prove most successful including fam trips, opportunities to maximise roadshows, sales calls and webinars, with the two most common and effective methods being face-to-face communication with the trade in training and online training programmes. Fam trips, although popular, do have their restrictions terms of volume, speed and including seasonality, the availability of agents and costs of air fares. The growing acceptance of using social media efficiency" as a tool to promote online training programmes has, without doubt, helped tourist boards reach a wider a likely application of the information received, on the audience, while providing a quicker and more effective other hand, the online travel training reaches a wider means of communicating with the travel trade. audience.” Tourist boards from around the globe identified a range Meanwhile, social media and the rise of online activity of methods to facilitate agent and reservation staff has also created greater opportunities to maximise training, which predominantly included on-site training communication with the trade in terms of volume, speed sessions and online training courses. Gibraltar, and efficiency. Members identified two primary functions commented “We have a full time sales manager who of social media and the use of the internet for training: travels the country training tour operator, reservation the ability to update training programmes with a real- staff and agency staff on request”. This sentiment was time element and reaching a wider audience with fewer echoed by other destinations including Spain, Greece, resources. The Saint Lucia Tourist Board commented that Oman, Samoa, St Lucia, Egypt and Canada who identified social media has created more scope to be creative in the the importance of visiting travel agents to give talks to approach to training: “Using informal and colloquial small numbers of agents at a time. All respondents gave Facebook posts, Twitter messages and Instagram posts, details of online training courses that are already active the Saint Lucia Tourist Board is able to provide and are delivered primarily through a variety of training information in an interesting and unusual way”. In websites such as OTT. addition, the Canadian Tourism Commission recognised Omayma El Husseini, director of the Egyptian State that Facebook allows them to create a community of Tourist Office, identified how effective a fam trip can be, ‘Canadian Specialists’. providing in-depth knowledge whilst inspiring agents to ANTOR members highlighted the importance of relay the same experience and the same product to incentivising online programmes as, on occasion, it can consumers. Comments from the Oman Ministry of be seen that they don’t have the same direct approach as Tourism supported this, but suggested that it is face-to-face training. For some destinations, this may increasingly difficult to host agents due to the costs of include a fam trip place or for others, agents are awarded APD, taxes and fuel surcharges, together with the prizes such as Kindles and boxes of wine. The Oman availability of agents and reservations staff. Results from Ministry of Tourism is one of the ANTOR members that the survey varied widely with regards to how many fam has opted into the My Bookings Rewards scheme which trips were organised annually, with tourist boards such as was highlighted as particularly ‘effective and engaging.’ Samoa and Gibraltar organising trips once a year, the Most of all, all tourist boards are requesting feedback Saint Lucia Tourist Board organising between eight and from travel agents and reservations staff as to their 13, and the Greek National Tourist Office organising them preference. See www.antor.com for the online survey and “subject to needs and special occasions”. With this vote for your preferred method of training. variance in mind, the Spanish Tourist Office identified the For more information on ANTOR members visit merits of combining training online and face-to-face, www.antor.com and join the discussion about training stating “The talks on visits are more targeted and ensure programmes on the ANTOR Facebook page.
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trainingbulletin Southern Africa ABTA heads north with Complaints Handling Workshop ABTA IS taking its training events from Complaints Handling Premier Holidays Workshop to Manchester on July 7. PREMIER HOLIDAYS will The workshop is aimed at be hosting a selection of anyone who handles or Southern Africa training receives complaints and events in conjunction with provides a wider awareness Southern Africa Tourism and understanding of the next month, with events complaints handling taking place in both Oxford process. Examples include and Ipswich, including a advisors, executives, team Training, who will facilitate members convert meal and South African leaders and others in a number of interactive complaints from a negative wine. customer relations- workshops throughout the to a positive story. The operator is also orientated roles who day, enabling delegates to “With customers running a competition for frequently liaise with the practise what they have increasingly aware of their agents to win a place on a public. learnt in a fun and practical rights and very demanding Southern Africa fam trip Delegates will hear from way. about the quality they this September in ABTA staff on how to use Charles Fachiri, the expect from their holiday, it conjunction with the and react to social media association’s senior is essential that companies tourist office and South and the role of the ABTA customer support manager, deal effectively with a African Airways. For a Code of Conduct. They will said: “I am delighted that complaint when things do chance to win, agents need also gain the benefit of following strong demand go wrong, and also know to make a Southern Africa several experienced from members, we will be how best to deal with the booking. industry experts including heading to Manchester. Our minority of customers who For more information call Chris Flanagan, customer Complaints Handling events may complain without good 0844-493 7542 or visit service manager of are amongst our most reason.” www.trade.premier Jet2.com, and consultant popular training event and To register visit holidays.co.uk Tracey Knott of JournE our aim is to help our www.abta.com/events
Learn to win Dubai flights with Qantas TO CELEBRATE the second anniversary of its flights to Dubai, Qantas is giving away a pair of return Economy tickets to Dubai, to one travel agent who completes its Online Travel Training course before May 31. For details see www.qantasagenttraining.co.uk and for full competition details visit www.onlinetraveltraining.com
Travel 2 offers new modules for T2 Academy with chance to win prizes TO CELEBRATE four new modules joining the T2 Academy training programme line up, Travel 2 and its partners are rewarding agents with Red Letter Day experiences and cases of New Zealand wine. The academy has trained more than 4,000 agents in 48 different modules covering key destinations, airlines and ground suppliers. The four new modules include Intrepid, Air New Zealand, Sun International and Gran Canaria, as well as a refreshed Enjoy Illinois module. Agents completing the Enjoy Illinois module before June 30 will earn Academy points and will also be in with the chance of winning a £100 Red Letter Day experience. In addition, agents who brush up on their knowledge of Air New Zealand this month will be entered into a draw to win one of four cases of New Zealand wine. Beaeuropeanrailexpert.com has been designed to help agents The current incentives are in addition to the £45 worth find out more about European rail including the benefits of travelling by train, the destinations, services available and how to of shopping vouchers all agents completing training book with Voyages-sncf. During the course of the programme, modules can earn year-round by collecting Academy agents progress through five modules turning them into an expert points on the online portal. in all things European rail-related. For details see www.travel2.com
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JAMAICA SAINT LUCIA ANTIGUA BAHAMAS GRENADA BARBADOS
World's Leading All Inclusive Resorts 19 Years Running
We are delighted to announce that the Sandals 2 for 1 sale is NOW ON! With this your clients ALSO AVAILABLE ON NO.1 TRAVELLER
can take advantage of incredible savings on 2 FOR 1 OFFER AIRPORT LOUNGE PASSES! selected flight inclusive holidays for travel throughout 2015 and 2016. Start your clients luxury Caribbean holiday in style with our 2 for 1 offer on No.1 Traveller lounge passes. Scattered amongst the dreamlike tropical • Complimentary access to Fast Track through Security islands of Jamaica, Saint Lucia, Antigua, • Freshly prepared hot & cold food the Bahamas, Grenada and Barbados are • Soft and alcoholic beverages 15 incomparable Luxury Included® Sandals • Unlimited Wi-Fi, daily newspapers & magazines Resorts, each offering more luxury, quality • Runway views and choice than any other resort on the planet. Designed exclusively for couples in love, a *Book by 26 May ’15 for travel up to 30 Nov ’16. Valid from London Gatwick only (North & South Terminals) ® Sandals Luxury Included holiday gives your when flying with British Airways, Virgin Atlantic and Thomson Airways to Montego Bay - Jamaica, Kingston - Jamaica, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos. clients everything they’d find at any 5-star luxury resort; the only difference is everything
is included! HURRY, OFFER ENDS 26 MAY ‘15!
TO BOOK THE WORLD’S LEADING ALL-INCLUSIVE RESORTS
CALL 0844 557 0624 | VISIT SANDALS4AGENTS.CO.UK
S04 TB1505 2015 News 3_Layout 1 12/05/2015 10:56 Page 17
DEPARTURESMANCHESTER AVAILABLE SAINT LUCIA ANTIGUA BAHAMAS GRENADA BARBADOS CA & SCOTLAND BARBADOS SAINT LUCIA LL FO
R M O R E DETA
ILS
SANDALS BARBADOS SANDALS HALCYON BEACH
7 NTS FROM: WAS: £3,947pp 7 NTS FROM: WAS: £2,178pp £1,848pp SAVING: £4,198 per couple! £1,299pp SAVING: £2,838 per couple! TRAVEL DATES: 27 Aug ‘15 - 22 Oct ‘15. Other dates available. TRAVEL DATES: 27 Aug ‘15 - 22 Oct ‘15. Other dates available.
ANTIGUA GRENADA
SANDALS GRANDE ANTIGUA RESORT & SPA SANDALS LASOURCE GRENADA RESORT & SPA
7 NTS FROM: WAS: £3,158pp 7 NTS FROM: WAS: £3,159pp £1,499pp SAVING: £3,318 per couple! £1,578pp SAVING: £3,162 per couple! TRAVEL DATES: 27 Aug ‘15 - 22 Oct ‘15. Other dates available. TRAVEL DATES: 27 Aug ‘15 - 22 Oct ‘15. Other dates available.
JAMAICA ENJOY TWO OR MORE CARIBBEAN ISLANDS IN ONE HOLIDAY IN OUR AMAZING 2 FOR 1 SALE!
With so much to see and do, Sandals Resorts understand
how hard it must be for your clients to settle on just one Caribbean island. That’s why Sandals are now offering island hopping adventures, so your clients can experience the best of the Caribbean islands. Whichever option they choose,
island hopping holidays are the perfect way to experience
two, three or even four Caribbean islands in one amazing holiday.
ISLAND HOPPING HOLIDAY IDEAS:
SANDALS OCHI BEACH RESORT • Combine Saint Lucia and Antigua for the perfect Eastern Caribbean getaway 7 NTS FROM: WAS: £2,696pp • Combine Barbados and Grenada to experience our
£1,348pp SAVING: £2,696 per couple! two newest resorts
TRAVEL DATES: 06 Jan ‘16 - 13 Jan ‘16. Other dates available. * USA & CARIBBEAN TWIN-CENTRE HOLIDAYS ALSO AVAILABLE
Book by Tuesday 26th May 2015. Savings are up to 50% and vary on selected resorts, room types and travel dates in 2015 & 2016. 50% discount is valid on package and accommodation only bookings. Minimum stay: 5 nights for Sandals Resorts and 7 nights for Beaches Resorts and Grand Pineapple Beach Antigua. Not combinable with any other offer or promocode offer except the free wedding offer. Sandals Select/ Pineapple Perks points and free nights cannot be used in conjunction with this offer, but can be earned. Offer subject to availability. Terms and conditions and blackout dates apply. Travel agents must quote FUN2FOR1 at the point of booking to take advantage of any offer included within the 2 for 1 sale. Capped commission of 5% applies to all 2 for 1 bookings. 2 for 1 bookings are not eligible for MoneyCard rewards. Pricing shown is per person based on two people a room/suite for 7 nights (with the exception of Grand Pineapple Beach Antigua, which is based on a 10 night stay) on selected dates (as stated) and includes all savings, return flights with British Airways, Virgin Atlantic or Thomas Cook Airlines in economy class, all meals, land and water sports, transfers (excluding Grand Pineapple Beaches Antigua), tips and taxes. Room types vary depending on resort and will be advised at time of booking. Prices are subject to availability and are correct at time of distribution. ABTA: V000X / ATOL: 2853 / IATA: 91273442. *50% discount is valid on the Sandals/Beaches Resorts portion of USA and Caribbean twin-centre holidays only. S04 TB1505 2015 News 3_Layout 1 12/05/2015 10:56 Page 18
personalitybulletin John Joinson Head of sales, Prestige Holidays
At home
What's your favourite household gadget? Our Nespresso Machine – perfect coffee on tap! At work What are your favourite TV programmes? What other companies/organisations What's your favourite travel app? Italian Escapes; Place in the Sun; Come have you previously worked for? AroundMe. Dine with Me, Benidorm and Gogglebox. Thomson Holidays, Meon Villas, Alamo Rent a Car & Worldspan (now Travelport). Who has been your inspiration Who does the cooking? in the travel industry? It’s very shared - for friends, I do starters If you could change one thing in the Peter Grant at Thomson who kicked it all off and mains, my wife does desserts. industry what would it be? and Johanna Negus at Worldspan who taught Cure the incentive voucher curse. So much me so much. What's a typical weekend money could be ploughed back into fam trips, for you like? events and agent parties. What was the last email My wife works most Saturdays so that’s my you received? ‘play day’ at DIY superstores, gardening and What personal item do you have on A request for a box of cuddly toys. cooking her an evening meal, then on your desk at work? Sunday we enjoy farmers markets and I am very clutter free so just a picture What skill are you most proud of? simply relaxing. of my wife. My cooking! What's your guilty pleasure? What's the best thing What do you love about the Italian wine, Paul Smith and Ted Baker about your job? travel industry? clothes and shoes. Knowing that my ideas are considered Just being able to make dreams come true for and valued. people and see them smiling and enjoying What's your favourite movie? their time on holiday. I am a sucker for Mamma Mia! and Shirley What's a typical day like? Valentine. No day is the same; some in the office, out What item do you always take with with agents and my team of BDM’s, at you when travelling? What's been your latest printers and media offices – so varied. Sellotape! DIY project? Installing a new rad in the loo! At play
Where would you most like to visit What trait do you dislike in other and why? people? Italy; Umbria, Le Marche and Tuscany; driving People who can’t be honest to your face. a vintage Alfa Romeo for at least six weeks taking in all the small villages. What is your best quality? Being very ‘Half Full’ - positive and optimistic. What are your hobbies? Photography, cooking and gardening. What's your most embarrassing moment? What's your favourite (non-work Leading eight travel agents into a very related) website? occupied hotel room during a fam trip. Verona Webcams - http://213.171.96.200/ – it offers an ever-changing look at eight views of Do you have any nicknames? Verona any time of day. JJ – but only at Prestige Holidays.
Do you use social media for work If you could invent a new law, what and play? would it be? Mainly Facebook, although I dabble at No caravans, military convoys or mobile Twitter. cranes on motorways during commuter times.
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Soaring sales fuel destination’s growth as the new summer hotspot turkey for UK holidaymakers Ultra AI addition from Cosmos COSMOS REPORTS that it is focusing on three key regions in its programme - Antalya, Bodrum and Dalaman, and is offering more luxury stays across its hotels and family- by SELIM OZTURK, general managerfor friendly resorts. Birmingham at Turkish Airlines As an example, new this summer is the five-diamond rated, ultra all-inclusive Alva Donna Exclusive Hotel and Spa in Belek, with prices starting from £35 per person, per night. NBELIEVABLY SUMMER is nearly upon us, and with this comes the flurry of activity to ensure the Uobligatory summer holiday is in place and we have something to look forward to in the upcoming months. Agent booking incentive from Mark Warner When it comes to travel, the UK is spoilt for choice with AGENTS ARE being offered resort later on this year. All more than 50 airports now operating in a very small space a £25 Love2Shop voucher entries need to be reaching more destinations than ever before. for each booking made until submitted by emailing Birmingham Airport in particular is growing in size and the end of May for Sea [email protected] popularity month on month, with the newly extended Garden, the Mark Warner o.uk to be entered into the runway enabling more flights and more destinations to be resort near Bodrum in draw and receive the reached than ever before. And never before has it been Turkey. voucher, with ‘Turkey’ in the easier to travel abroad; we are proud to offer flights from all In addition, for each subject line. of our regional hubs, which include Birmingham, booking made, agents will The draw will take place Manchester and Edinburgh, as well as from Gatwick and be entered into a draw to in the first week of June Heathrow. win a place on the and vouchers will be sent at Suiting all clients’ tastes operator’s fam trip to the the end of the campaign. This year, we are undoubtedly seeing a notable increase in summer holiday breaks to Turkey, with bookings from Birmingham significantly increased compared to the same period last year. In the past, it is fair to say that Turkey has been unrecognised as a holiday hotspot but now it is fast becoming an attractive option for families, couples and all The best boutique and family- types of holidaymakers wanting to get away from it all and run hotels in resorts and coastal enjoy the long months of sunshine that the south of the villages with authentic charm country, in particular, has to offer. Turkey is a destination that appeals on so many levels as it has such a wealth of features and opportunities, which everyone can enjoy. Family beach holidays, historical cultural city breaks and romantic honeymoons are all attractive options when visiting Turkey – which has the added advantage of being less than a four-hour flight from the UK. Adding value In addition to being a multi-faceted destination, we believe that Turkey is also seeing increased popularity as a holiday destination due to the fact that it is excellent value for money. On average a week’s holiday is less expensive compared to its European counterparts, while good weather often lasts right into November. So those looking to take advantage of the later school holidays find that it meets their requirements for winter sun not far from home. The most booked regions for 2015 so far include Bodrum, Fethiye and Dalyan. City escapes In addition to the popular holiday resorts, mostly located in Antalya and Bodrum, Istanbul is now seen as one of the most cosmopolitan cities across Europe. The opulent nightlife in contrast with the historical sights and multi-faith culture make it a real go-to destination amongst young and old, and visitors are continually delighted by the ‘east meets west’ flavour exhibited across this magical city. Let’s not forget that Istanbul is also a perfect stopover location for anyone wishing to spend a night in the city before embarking on a trip further afield. N 5008
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turkey Pegasus launches Istanbul route PEGASUS AIRLINES has launched new routes between Gatwick and Istanbul’s Sabiha Gokcen, with fares starting at £39.99 one-way, including taxes and charges. Guliz Ozturk, the airline’s chief commercial officer, said: "We are delighted to be launching our Gatwick route as the UK is a major destination for us. We operate twice-daily flights from Stansted and we're confident that these new Gatwick MARITIM HOTELS... flights will be warmly welcomed by our guests. We hope to attract more passengers looking to travel to Istanbul and the has introduced a new VIB (Very Important Baby) Room for infants and a new navigation bracelet system for families with older children at exciting destinations beyond, both within Turkey and its five-star, all-inclusive Pine Beach Resort in Belek. The VIB Room elsewhere in our network." is a dedicated space for use by families with children up to the age of Meanwhile, the airline also reports that recently released four, with cots, sleeping areas and other baby essentials. The traffic data for this year’s first quarter show a year-on-year navigation bracelet system means that parents can download a free app to their mobile phone to keep an eye on their child’s location, increase in passengers of 10.8%. which is detectable via a bracelet the child wears. For flight information visit www.flypgs.com/en
New Antalya package from Jet2holidays offers lead in price of £200 JET2HOLIDAYS IS offering packages to Antalya for this As an example of prices, a seven-night, all-inclusive stay at summer with prices from £200 per person, secured with a £60 the newly refurbished five-star Voyage Sorgun, departing from deposit. East Midlands on June 11, costs £749 per person based on two Alan Cross, the company’s general manager for trade sales, sharing, including 22kg baggage allowance and transfers. said: “Antalya is a brand new destination for us this year and Flights commence on May 21 and are available from East we’re already experiencing strong booking figures for our Midlands, Glasgow, Leeds Bradford, Manchester and carefully selected properties. It is easy to see why Antalya is so Newcastle airports. popular – with its beautiful beaches, historical sights and Agents can call the trade support team for further information abundance of activities, there really is something for everyone.” on 0800-408 5587 or visit tradesite.jet2holidays.com
New flights from London Luton to Izmir starting 11 July 2015
Enjoy the sun!
Flights from 00 £70. 2QHZD\IOLJKWVDOOLQFOXVLYH
SunExpress – a subsidiary of Lufthansa and Turkish Airlines – has earned the reputation of being a reliable industry partner and holiday specialist for 25 years. Thanks to RXUFRQWLQXRXVƪHHWUHQHZDOWKHPRGHUQ6XQ([SUHVVDLUFUDIWSURYLGHDFRPIRUWDEOHVWDUWWR\RXUKROLGD\ %RRNQRZDW www.sunexpress.com RULQ$PDGHXV DQG6DEUH*'6:HOFRPHRQERDUG S05 TB1505 2015 Turkey_Layout 1 12/05/2015 10:55 Page 21
turkey JW Marriott Hotels & Resorts adds new jewel to Turkish crown near Bodrum JW MARRIOTT Hotels & Resorts will welcome its second hotel in Turkey this month. Located on the Bodrum Peninsula, the 107-room seaside resort features a private beach and dock for guests arriving by boat, luxury suites and seven villas. Additional facilities include two outdoor pools, one which is an infinity JW Marriott opens its new property this month pool with views over the bay, one indoor pool, a ballroom and a spa offering 24 said: “The opening of our second design and signature service.” treatment rooms, a salt room and property in Turkey marks a time of great Opening rates start at 399 euros per traditional Turkish baths. growth and development for the brand night, room-only. Mitzi Gaskins, the group’s vice and combines the best of traditional For more information, visit president and global brand manager, Turkish culture with contemporary www.jwmarriottbodrumhotel.com
Anatolian Sky Holidays offers new boutique hotels in Fethiye and Akyaka ANATOLIAN SKY Holidays been created by the owners touches of luxury. adults sharing on a bed- is offering new properties of the Yacht Classic Hotel As an example of prices, and-breakfast basis, for the summer season, in Fethiye, offering a stylish seven nights at Hotel including flights from including two boutique bolthole for couples. Unique start from £795 per Gatwick to Dalaman and hotels. In Akyaka, the owners of person, or at the transfers. The new Hotel Unique, the Hotel Azmakhan are Azmakhan Deluxe from For more information call built into a cliff-face site, opening the Azmakhan £650 per person, departing 0844-273 3585 or visit has 19 rooms, and has Deluxe, with some added in May and based on two www.anatoliansky.co.uk
†
Villa Christella, Cyprus
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wildlife&safaris
Discover the World launches new Canadian adventures
DISCOVER THE World has extended its Also new is a whale spotting cruise guides will share their stories and range of wildlife holidays in Canada across the coastal regions of the St explain the traditional ways of Inuit life. offering the chance for close animal Lawrence Seaway, complete with As an example of prices, a seven- encounters on Arctic safaris, marine professional photography tuition, as night ‘Ice Floe Camping on a Narwhal adventures and remote wilderness well as an ‘Orcas and Grizzlies’ sailing and Polar Bear Safari’ is available stays. adventure. from £8,602 per person based on two New for this year is a self-drive Alternatively, for an authentic polar sharing a twin room on a full board wilderness adventure in Quebec, with experience, ice flow camping is offered basis. It includes flights from Ottawa the chance to stop over at the Pot a between the islands of Baffin and Bylot to Pond Inlet, transport and activities l’Eay de Vie lighthouse, and late- at the Arctic Safari Camp, offering as per the itineraries. season ice bear spotting in the Yukon’s hikes in the shadow of glaciers or To view full programmes, prices and far north with ‘bear whisperer’ Phil snorkelling and kayaking in the itineraries visit www.discover-the- Timpany. company of narwhals. Local Inuit world.co.uk or call 01737-214291.
Safari Unplugged package from VISITS TO the remote Sahamalaza-Iles Radama National Park, a protected area in north-west Madagascar and home Four Seasons offers guest credit to endangered Blue-eyed black lemur and other rare species, can now be made through Rainbow Tours. Getting to FOUR SEASONS Safari president, said: "Our new the reserve from the Anjajavy le Lodge is achieved by boat, Lodge Serengeti and Four Safari Unplugged package followed by a three-hour walk from the beach to the research Seasons Resort Seychelles offers the option to station in Sahamalaza. Here, fully equipped camping is have introduced a new combine a remarkable carefully organised, using the research station as a base. Visitors are able to camp overnight under thatched shelters Safari Unplugged package experience with a few days and during their well-guided forest walk. following the launch of to simply unwind and Prices lead in at £3,550 for 12 days including direct Air Seychelles disconnect in the accommodation, flights and transfers. For details call 020- flights between Dar Es spectacular setting of 7666 1252 or see www.rainbowtours.co.uk Salaam and Mahé. Seychelles, for the perfect The new package allows balance." guests to book any The package requires a combination of back-to- minimum of three nights back stays with both at each property for properties and benefit consecutive stays. from a 300 euro credit To book email (approximately £215), res.serengeti@fourseasons which can be redeemed at .com or for information either resort. visit Todd Cilano, the hotel www.fourseasons.com/ser group’s regional vice engeti
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wildlife&safaris
Safari sales soar for Premier Holidays Zimbabwe debut from Audley PREMIER HOLIDAYS reports that it has seen a significant AUDLEY HAS launched a new Africa and the Indian increase in sales for wildlife safari holidays in Southern Ocean brochure featuring Zimbabwe for the first Africa with new additions to its standalone 2015 Southern time. Africa brochure, such as the five-star Pumba Game Offering a range of accommodation in Zimbabwe, Reserve, the five-star Madikwe Safari Lodge and Kruger the operator often suggests that guests combine a Wildlife Adventure escorted tour, all selling particularly few nights in simpler properties, where the well. emphasis is on feeling close to nature, with other The company says that contributing factors for this could nights spent experiencing the surroundings in include the recent change in pension schemes encouraging luxury lodges. clients to opt for ‘bucket list’ family holidays, as well as the As an example of itineraries, a 12-day Zimbabwe continued demand for experience holidays which Explorer showcases the variety of the Zimbabwean incorporate elements of natural wildlife, such as South landscape with time spent in four different areas - Africa’s Big Five. Lake Kariba, Hwange National Park, Victoria Falls The operator’s product manager, John Parker, said: “We and Zambezie National Park. wanted to be able to offer new and exciting elements within Prices lead in at £4,315 per person including our Southern Africa programme, and the range of options flights, transfers and ten nights’ accommodation, for safari and wildlife holidays meet this demand with five nights full board including local drinks, perfectly.” two nights’ full board, two nights’ bed-and- Agents can also benefit from an agent incentive, earning breakfast and all safari activities. between £25 and £150 per inclusive Southern Africa For a shorter trip, a nine-day Water & Wildlife booking, dependent on the booking value. itinerary covers big game in Hwange National Park and time at Victoria Falls. Prices are from £2,910 and include flights, transfers, three nights’ full board at Victoria Falls and three nights’ full board Travel 2 offers seven-day Tanzania tour with in Hwange National Park, including all local drinks Serena Hotels from £3,389 and safari activities. For further details call 0199-383 8590 or see TRAVEL 2 is featuring a seven-day tour of Tanzania with www.audleytravel.com Serena Hotels, travelling to the Ngorongoro Crater National Park and the Selous Game Reserve in Southern Tanzania, Africa’s largest game reserve. The operator’s product manager for Africa, Michael Creighton, said: “With the annual Wildebeest migration due Ugandan wildlife holiday to start this month in East Africa, now is a great time to book. The migration starts in Northern Tanzania and travels up into Kenya before returning to Tanzania in late November, with the peak period around June and July when there are masses of game all concentrated in the Masai Mara National Park in Kenya. “With the increase in family bookings it’s important to select the correct safari. The best safari options for families would be in the Eastern Cape region of South Africa. This area is malaria free, has fantastic facilities for children and is easily accessible from Port Elizabeth Airport.” Gorilla and Chimp Safari A seven-day package in November, including flights, 13 day guided small group tour transfers and half-board accommodation, leads in at £3,389 per person. SAVE up to £140 Was £3,539 Now £3,399 Ref: UG, includes standard lodge accommodation, flights and travel insurance* Experience the ultimate wildlife encounter, seeing mountain gorillas in their natural habitat.
Visit: Queen Elizabeth National Park Kibale National Park Bwindi National Park
visit explore.co.uk ATOL 2595 or call 0843 778 3843 AITO 5048 request brochures tradegate.co.uk *Regional departures available. Travel insurance t’s and c’s apply – ask for details
www.travelbulletin.co.uk May 15 2015 23 S06 TB1505 2015 W&S_Layout 1 12/05/2015 12:05 Page 24 FREEFREE Disney Dining REAKFAST FREE B
Our hugely popular FREE Disney Dining and FREE Breakfast offers are back on the table.*
Staying at a Moderate, Deluxe or Deluxe Villa Resort?^ WIN • Book 23 Apr–3 Nov 2015, for selected arrivals 1 Jan– 30 Nov 2016**, and everyone in the party dines for FREE for the entire stay. • Disney Moderate Resort guests receive Disney Quick PRIZES SO GOOD, YOU CAN Service Dining Plan. • Disney Deluxe Resort or selected Deluxe Villa Resort ALMOST TASTE THEM! guests receive Disney Dining Plan. We’re also running an exciting Staying at a Disney Value Resort?†† incentive until 28 May 2015 where you • Book 23 Apr–9 Jul 2015, for selected arrivals could WIN some amazing prizes*. 1 Jan–30 Oct 2016**§, and your customers Up for grabs are a host of Disney will enjoy free breakfast, chef goodies, £100 Pizza Express vouchers, and a Walt Disney World every day of their stay. BOTH OFFERS COMBINABLE WITH stay for a family of four! DISNEY Head over to disneytravelagents. † 14 PARK DAYS FOR THE PRICE OF7 co.uk for full competition details. †For arrivals on selected dates 1 Jan–30 Nov 2016.
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*Full terms and conditions apply — see disneytravelagents.co.uk for details. ^Excludes Disney’s Grand Floridian Villas and Disney’s Polynesian Villas and Bungalows. **Excludes arrivals 16 Mar–2 Apr 2016. ††Excludes Little Mermaid accommodation at Disney’s Art of Animation Resort. §For bookings of over five nights or more, including Disney Park Tickets. ©Disney. S07 TB1505 2015 Theme Parks_Layout 1 12/05/2015 10:48 Page 25
themeparks
FERRARI WORLD ABU DHABI...
Vinpearl expansion VIETNAM-BASED Vinpearl which features a host of shops, Italian-inspired restaurants and more than 20 state-of-the-art attractions, has recently introduced a new Junior Training Camp. The camp offers an obstacle course Resorts is planning to open for kids and teenagers complete with climbing walls, high ropes course, trapezes and more. two more Vinpearl Land For details see www.ferrariworldabudhabi.com theme parks in Vietnam in the next three years. The company, which Efteling releases details of Baron 1898 dive coaster’s course already operates two EFTELING IS currently sight and the track’s course Subsequently, visitors roar Vinpearl Land theme parks constructing its latest is slowly taking shape. around a so-called in Vietnam, has already attraction - dive coaster Visitors or ‘mine workers’ Immelmann (a half loop secured prime development Baron 1898 – which is (who are at least 1.40m in with a half roll) at around sites for the two new theme scheduled to open this height) will be seated 90km per hour, followed by parks which will be based in summer. alongside each other in a Zero-G roll (an inside out the country’s two main The rollercoaster has a three rows of six people, on corkscrew during which gateway cities, Hanoi and mining theme and a a train which holds a visitors momentarily Ho Chi Minh City. distinctive appearance, maximum of 18 people, experience weightlessness) The company also plans based on the glory days in before being raised to a and a fast spiral. to open a safari park on the history of mining. The height of almost 30m. The For further information Vietnam’s Phu Quoc Island highest point of the tower search for gold begins with email by the end of 2016. and the deepest section of a treacherous 37.5m freefall [email protected] or For more information visit mineshaft are already in down into the mineshaft. visit www.efteling.co.uk www.vinpearl.com
Walk the Thames in 100 steps at Sea Life London Aquarium’s new zone SEA LIFE London Aquarium will be Times to the impressive cityscape of its inquisitive (digital) residents – and opening a new zone ahead of this modern times - spotting a range of as an extra treat they can take home a month’s second May Bank Holiday, British creatures along the way. film of their experience. themed around the River Thames. Families can learn about the current The Thames Walk area will launch Curated with Thames Tideway pollution levels of The Thames and how on May 23 and the attraction is open Tunnel, visitors will discover a secret the human population is affecting the seven days a week from 10:00, with portal into the hidden world of ecosystem through a Thames Tideway last entry at 18:00 and extended hours hundreds of creatures and freshwater interactive complete with a film during half-term. Prices start from plants, all living just feet away from projection tracing the river's history. £18.36 per adult and £13.52 per child. them. Guests entering the new zone Visitors can also enter a virtual reality For more information see will be taken through the history of the and walk the river-bed of the clean www.visitsealife.com/london or call river from the 'Great Stink' of Victorian Thames of the future, interacting with 0871-663 1678.
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themeparks
Guests now have the chance to walk up the lift hill of the Big One roller coaster at Blackpool Pleasure Beach in a series of escorted climbs to a height of 235ft. The walks will take place on May 22, June 26, July 17, September 25 and October 23 and can be booked online in advance for £50. Meanwhile, The Red Arrows will be the stars of the show with an air display this spring to mark the opening of a new ride on May 25, Red Arrows Skyforce. The 72ft-high ride allows guests to take control of their own aeroplane to become a master of the skies. For details see www.blackpoolpleasurebeach.com
themeparkbeds.com highlights commission earning potential for agents TRADE SPECIALIST bed bank, Bookings of five nights or more will be and taking advantage of both special themeparkbeds.com, is offering eligible for a free dining plan ranging offers - Disney Free Dining and 14- agents some of the best commission from free daily breakfast for bookings day tickets for seven. earning potential on Orlando holidays, in a value resort up to multiple free The free dining plans can be used with special offers on Walt Disney meals or snacks each day for at 100 different venues across Walt World Resort bookings combined with bookings in a deluxe resort or villa. Disney World Resort including all six dynamic packaging opportunities, One of the most popular Disney parks, Downtown Disney, Disney’s available through booking on the site. resorts is Saratoga Springs Resort BoardWalk and other Disney Resort A Disney Free Dining offer is and Spa, a deluxe villa resort where a hotels. Agents can then add flights available on bookings made until family of four booking a two-week separately to maximise their November for 2016 departures, and is holiday including theme park tickets earnings. combinable with a ‘14 days for seven’ will save on average 38% or £2,000 by For more information call special offer on theme park tickets. booking through themeparkbeds.com 0203-195 1195.
Southern California CityPASS adds LEGOLAND California Resort to portfolio LEGOLAND California Resort is being Disneyland and Disney California Emma). Heartlake City allows guests added to the Southern California Adventure Park; one-day admission to dance and sing along with Andrea CityPASS admission card from June to SeaWorld San Diego; and one-day at the Friends Forever Stage, stroll 3, giving holidaymakers the chance to admission to the newly added through LEGO horse stables, enjoy a save money on entry to the Golden LEGOLAND California Resort. building activity at one of the LEGO State's family-friendly theme parks. Meanwhile, the theme park sees brick tables and go for a horseback The pass saves travellers at least the launch of LEGO Friends ride on the carousel at Mia's Riding $120 off admission to the state’s top Heartlake City this summer. It Camp. theme parks and includes a comprises an area that is based on The CityPASS admission card, which Disneyland Resort three-day Park LEGO Friends, which focuses on the retails for $329 per adult and $286 Hopper ticket, allowing three days of lives and personalities of five girls for children, is available now for unlimited admission to both (Mia, Olivia, Andrea, Stephanie and purchase at www.citypass.com
Book your ticket at the best price! Tickets to theme parks, football matches, tourist attractions, museums, etc… Find a selection of our most popular tickets: Disneyland Paris, France Universal Studios Disneyworld, Orlando PortAventura, Salou, Spain Seaworld, Orlando
and many more available at
26 May 15 2015 www.travelbulletin.co.uk S07 TB1505 2015 Theme Parks_Layout 1 12/05/2015 10:48 Page 27
ruly exciting Efteling is a Dutch theme park, only an hour’s drive from Amsterdam, o ering unforgettable adventures for the whole family. From a wonderful fairytale forest and Truly en anting rides for the little ones to thrilling rollercoasters for the older dare devils, in addition to the largest spectacular water show in Europe and lots more.
Extend your Efteling experience by staying overnight in our themed Efteling hotel or in the holiday village, Bosrijk. Both within easy walking distance of the park and both o ering early entry to the park for guests.
Prices start from £260 for a family of 4.
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themeparks Gardaland’s new season kicks off with Oblivion - The Black Hole
A Sensational Summer
Get set for thrilling entertainment and fun for all the family at this year’s Abu Dhabi Summer Sea- son. With superb comedy acts, world famous children’s shows, star-studded concerts, illusionists, international theatre shows and much more, there’s every reason Oblivion - The Black Hole to be in Abu Dhabi this summer. ITALY’S GARDALAND Resort will leave anyone over has added a new ride, 140cm in height breathless Oblivion – The Black Hole, as it’s an intense and which debuts as the first dive compelling experience.” SAVE up to £50 per couple coaster in Italy and the The rollercoaster, which is longest one in Europe. 42.5m in height and offers a The development of the 566m track to reach a speed vertical plunge rollercoaster of almost 100 km/h, features saw the involvement of firms a vertical plunge descent hailing from six different with an 87° inclination. European nations and the Special effects, sounds, light deployment of professional games and innumerable profiles who worked on the latest-generation LED project for more than two screens will accompany years. daredevils along the track as 5* Eastern Mangroves Hotel & Spa by Anantara CEO of the theme park, they experience a range of Aldo Maria Vigevani, said: twists, drops and 360° Includes: “Oblivion represents a truly rotations. • 4GVWTPƃKIJVUYKVJ'VKJCF#KTYC[U From important investment for For details see • PKIJVUCV 'CUVGTP/CPITQXGU*QVGN Gardaland. The dive coaster www.gardaland.it 5RCD[#PCPVCTC$$ £479PP • Return transfers 8CNKFHTQO /C[,WP Regional departures available Book by: 01 Jun 15 Funway marks Despicable Me film launch TO CELEBRATE the release of the new Minions film, Funway Win £1,000 towards an Abu Dhabi holiday Holidays has put together a special package to Universal Studios Florida and the 3-D ride Despicable Me Minion To be in with a chance of experiencing this eventful destination yourself, Mayhem. UKORN[OCMGCSWCNKH[KPIDQQMKPIVQ#DW&JCDKYKVJƃKIJVUCPFPKIJVUo The company is offering seven nights at Holiday Inn Orlando ground arrangement between 20/04/2015 and 19/07/2015. from £679 per person including flights with Virgin Atlantic, based on a November 19 departure. As Universal preferred partners, guests of the operator receive additional benefits including free transfers, 10% off all dining options at Universal and 10% of all merchandise. The Minions UK release date is June 26. THE UK’s 100% Trade Only Tour Operator For details see www.funway4agents.co.uk Call Reservations FREE on 0800 0224 182
3228 @T2news T’s & C’s apply: http://www.travel2.com/sitecontent/terms/abudhabi15.html www.travelbulletin.co.uk S07 TB1505 2015 Theme Parks_Layout 1 12/05/2015 10:48 Page 29
themeparks
SuperBreak is promoting packages to Legoland Windsor, which will introduce a new Lego Friends area this summer where fans will have the opportunity to step into the Heartlake City world of Mia, Andrea, Stephanie, Emma and Olivia. The new attraction features a mix of character meet and greets, a live action music show, a Heartlake City Mall themed area and new attractions. Prices next month are from £212 based on a family of four staying one night at the Travelodge Slough and including one-day entry to Legoland Windsor for all the family. For details see www.superbreak.com/agents or call 01904-436000.
New attractions mark birthday celebrations at Germany’s Europa-Park GERMANY’S EUROPA-Park is marking daily parade, featuring the park’s Icelandic theme area, an interactive its 40th anniversary this year, with characters, will also celebrate the boat trip ‘Whale Adventures’ is getting celebrations taking place across the special birthday. two more indoor areas, while in the park’s 13 European themed areas. To coincide with the anniversary, the Spanish themed area, the Columbus On July 11 there will be a huge park in undergoing a number of new Dinghy has been updated with a new birthday party where guests will be developments including a new Express appearance and state-of-the-art able to party, dance and ride roller Lane (a conveyor unit from the car technology. coasters up until midnight. In addition, park to the main entrance which The park is open until November 8 250 international artists will be speedily carries guests to the daily, from 09:00-18:00. entertaining guests with magic, entrance), and a redesign of the Euro For further information see juggling, dancing and singing, while a Tower in the French theme area. In the www.europapark.de
Universal Orlando Resort gears up for 25th anniversary with new concert series UNIVERSAL ORLANDO Resort has revealed the line-up for a Universal Studios and Universal’s Islands of Adventure plus special concert series taking place this spring to help mark all-club access to the live entertainment at Universal its 25th anniversary year. CityWalk for up to 14 consecutive days. On select nights from May 23 until June 20, Universal Meanwhile, on select nights in September and October, Studios Florida will host a diverse line-up of chart-topping the theme park is hosting Halloween Horror Nights where artists including Pitbull, Prince Royce, Shawn Mendes, Kellie the streets of Universal Studios Florida are transformed into Pickler, Huey Lewis and The News and Goo Goo Dolls. highly-themed scare zones, brought to life with elaborate The concert series is included with admission to Universal scenery and teams of menacing ‘scare-actors’ that lunge Studios Florida and the two-park Bonus ticket. from the shadows and tactically hunt guests as prey. As an example, DoSomethingDifferent.com offers a For more information visit Universal two-park Bonus ticket from £132 per adult and www.halloweenhorrornights.com/orlando and £122 per child. It includes unlimited park-to-park access to www.universalorlando.co.uk
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themeparks
We asked our staff the following question this week: What are you saving up for? Publisher: Jeanette Ratcliffe [email protected] A summer house/log cabin. SEAWORLD ORLANDO’S Editor: Lauretta Wright NEW SHOW ‘CLYDE AND [email protected] Spending money for the Palma family holiday this SEAMORE’S SEA LION’... summer. Editorial Assistant: Adam Potter is now open.The show takes place in an aquatic-themed high school where laughter and education go hand in hand. When the dynamic duo – Clyde and Seamore - are [email protected] nominated to win scholarships to Ocean University, they must enter crash courses in An Xbox One. Some say frivolous, I say necessary. science, dance and gym in a storyline that is full of fast-paced fun. An educational Contributing Editor: Paul Scudamore pre-show celebrates teachers from all over. Agents who want to brush up on their SeaWorld knowledge, along with all other SeaWorld parks in Florida, can visit the [email protected] new trade facing website at www.seaworldparksagents.co.uk. The revamped site Implants. Ouch! features new training modules, a fam trip gallery and the latest news and offers. Sales Director: Simon Eddolls [email protected] Summer holiday. Advertisement Manager: Tim Podger Diggerland breaks new ground in Evesham [email protected] DIGGERLAND HAS announced an multi-million pound redevelopment Our next family holiday back to England. agreement to open a fifth UK park at Evesham Country Park, which Online Sales Manager: Nick Boocock in Evesham, Worcestershire. will soon be re-named as ‘The [email protected] The attraction is currently Valley’. To pay off recent plumbing bills and a new TV purchase operating four UK parks located in The site overlooks the River Avon (both unplanned!) Devon, Durham, Kent and and is set in 125 acres of Account Manager: Bill Coad Yorkshire, which each feature more countryside. It comprises a [email protected] than 100 diggers, dumpers and purpose built garden centre, factory Are you having a laugh? Saving? other mechanical attractions outlet units, a farm shop, as well as Account Manager: Matt Gill available for family amusement. its own miniature steam railway. [email protected] In June 2014, a new franchised The Valley will offer a shopping Diggerland opened in West Berlin, village with new retailers, cafes and Marketing Assistant: Gemma Reeve New Jersey, marking the beginning restaurants, cycle tracks, climbing [email protected] of Diggerland USA. walls, running tracks, picnic areas A holiday in the sun! The new Diggerland park in and Diggerland, which is scheduled Senior Designer: Lee Telot Worcestershire will open on a to open in February 2016. [email protected] Too many things. Assistant Designer: Tom Davies [email protected] Production: Charlie Burns [email protected] I can’t save money.
Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd - University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas puzzlesolutions ISSN: 0956-2419 Crossword: Across: 1. MEON, 3. COSMOS, 7. MAY, 8. EASYJET, 9. HOBART, 11. ARNO, 14. SOLL, 15. KIGALI, 17. BEIJING, 18. RHO, 19. ZAMBIA, 20. COMO. Down: 1. MEMPHIS, 2. ORY, 4. OMSK, 5. MAJORCA, 6. HENRY, 10. BELGIUM, 12. ORINOCO, 13. KING'S, 16. FIJI, 18. RIO. @TravelBulletin Highlighted Word: MONACO Travagrams: (top) Diamond Rail Holidays (bottom) Trolltunga TravelBulletin Where Am I?: Beijing
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