www.heartofengland.nhs.uk

newsHeartlands Hospital and Birmingham Chest Clinic June 2017 Page 2 Pages 8–9 Page 13 ‘Recognising the Carer’ Nurses and Family Fun Day Conference returns Midwives celebrated in pictures

For further information about the Building Healthier Lives Awards and how to nominate, visit buildinghealthierlivesawards.co.uk or The winners from the 2016 awards call 0121 424 1811. You can also email: [email protected] Time to recognise those ‘going the extra mile’ for patients

The Building Healthier Lives Awards, which Award, as well as the Outstanding Clinical The Trust’s Interim Chief Executive, Last year’s awards were reward the outstanding achievements of Care Award, the Outstanding Non-Clinical Dame Julie Moore, said: “It is important our staff and volunteers, are back again Care Award and the Charity Supporter of we constantly re-examine what we do, really fantastic and I’m very for 2017 with some new and revamped the Year Award. and how we celebrate achievement is no categories. A Compassion Award will also be exception to that. much looking forward to announced on the night, the winner of “The new and revamped categories ensure this year’s event and to The Building Healthier Lives Awards which will come from the members of the Building Healthier Lives Awards reflect recognise and reward staff and volunteers staff who have received a compassion the broad spectrum of staff that make up reading your nominations.” from across our hospitals and community card throughout the last 12 months for HEFT and the significant contributions they services for going above and beyond to care particularly outstanding care and are make. for patients and support our services. automatically entered for this prize. “Last year’s awards were really fantastic Dame Julie Moore, Many of last year’s favourite categories Meanwhile, the Behind the Scenes Award and I’m very much looking forward to Interim Chief Executive remain such as the Chair’s Award, the Chief has been introduced to recognise the vital this year’s event and to reading your Executive’s Award, the Chief Nurse’s Award, support staff at the Trust. From porters to nominations.” the Patient Carer Award, the Team of the PAs, cleaners to catering, HR to finance, All of the 13 awards are open to staff and Awards letterboxes in the main receptions Year, the Volunteer of the Year Award the Trust employs an army of support staff, the public to nominate and you can submit at Birmingham Chest Clinic, Heartlands and the Governors’ Going and Above and working behind the scenes to ensure the as many nomination forms as you like. You and Solihull Hospitals, as well as the main Beyond Award. smooth running of the Trust. can also submit the same service for more reception in the Treatment Centre at Good However, this year some of the awards This award is to recognise an unsung hero than one award as long as it matches the Hope. categories have been re-badged to allow among those employees who consistently individual criteria. The awards will be presented at a for a wider range of nominees so we now performs above and beyond the call of duty Nomination forms can be found online glittering award ceremony in November and have the Training, Education & Wellbeing in carrying out their day-to-day tasks. and also at the Building Healthier Lives nominations close on 31 July.

For patients, staff, visitors and volunteers Find your way around the hospital page 16 2 June 2017

BHBN’s LATEST RADIO SCHEDULE Carers play such an BHBN Hospital Radio broadcasts patient important role – they requests, music, news, live sport and a range of speciality programmes to NHS hospitals provide help and support, across Birmingham. The station, founded in 1952, is based in new studios in the Heritage without payment, to Building (original Queen Elizabeth Hospital), someone who could not they are on air 24 hours a day. They can also be heard via their website www.bhbn.net manage to stay at home and the TuneInRadio app. without their help. This MONDAY unique event is for them.” Music from Stage and Screen – 4pm Miranda Burns 5pm Good Vibrations – Donna Joseph Margaret Meixner, 7pm Hospital Request – Miranda Burns Education manager, HEFT 8pm The Evening Show – Dale Hobson TUESDAY

4pm Playing it Cool – Pete Bayliss Ed and Christine Doolan will be attending this year’s ‘Recognising the Carer’ Conference 6pm Easy Listening – Kelly Howell Queen Elizabeth Hospital Requests – 7pm Nick Whitehouse 8pm The Evening Show – Paul Millington WEDNESDAY 4pm The Rock Years 6pm Words & Music – Brian Henderson Good Hope Hospital Requests – 7pm Ed’s story headlines James Chew 8pm The Evening Show – David Elliot THURSDAY 5pm Thursday Tea Time Show– Bill & Jo Solihull Hospital Requests – Geoff 7pm at Carer Conference O’Brien 8pm The Evening Show – Chris Friday The wife of the hugely popular BBC Ed and they have faced during his great that we can be a part of Carers Week FRIDAY radio personality Ed Doolan MBE will be courageous battle. this year. 4pm Let’s Get Quizzical – Emma Boydell speaking at the third annual ‘Recognising Supporting the Doolans during the talk “Carers play such an important role and 6pm Pick & Mix – Brendan Delaney the Carer’ Conference in Solihull this will be Ed’s doctor Professor George Tadros, can be of any age or from any background 8pm The Evening Show – Rhi Sprague June about caring for a loved one with a consultant in old age liaison psychiatry but share the common thread that they CBSO Concerts when broadcast dementia. and a clinical lead for the pioneering Rapid provide help and support, without are on Fridays from 7pm Assessment, Interface and Discharge (RAID) payment, to someone who could not SATURDAY Following the great success of the Trust’s service based at Heartlands Hospital. manage to stay at home without their help. 7am Weekend Breakfast – Dave Horton second Recognising the Carer Conference Another special guest at this year’s This unique event is for them. 9am BHBN Gold – Colin Monnaf in 2016, this year’s event has been brought Conference will be Birmingham’s own Don “This year will be extra special having 11am The Frock Show – Sarah Morris forward to Friday 16 June to coincide with Maclean MBE, the popular comedian and Ed and Christine Doolan attending to talk Queen Elizabeth Hospital Requests – Anita Carers Week. It will this year be hosted at broadcaster and latterly a famed Panto about caring and dementia and to have 1pm Shah, Michelle Woodhouse (Military the Renewal Centre, in Lode Lane, Solihull, dame, who will act as host through the Don Maclean hosting as well is sure to make Ward) (Alternate Weeks) from 8.30am to 1pm. event and lead a Q&A panel session with it both a moving and enjoyable event.” Birmingham Sport – Live Commentaries One of the highlights of the event this the day’s guests for the finale of the event. The event is open to carers, but also to 2pm from Villa Park, St Andrews or The time around will be Christine and Ed The Trust’s Interim Chair, the Rt nurses, matrons, allied health professionals, Hawthornes Doolan’s appearance talking about the Hon Jacqui Smith, is also set to be in charities, community health and outreach 5pm Saturday Disco – Marky B beloved radio DJs ongoing battle with attendance to open and close proceedings. teams, dementia champions, dementia/ 8pm Saturday Alternative – Olya Jeneson dementia. Christine will present a talk Refreshments and a range of stalls giving older people nurses, directors/heads of 9pm The Reggae Selection entitled ‘’Don’t lose it’ – a Carer’s journey’. information and advice from a variety of adult social care and older people’s services. SUNDAY It was on January 22, 2015, that Ed organisations will also be on offer. 8am Laid Back Sunday – Bill Waldron revealed to listeners of his BBC WM show Organiser and the Trust’s education To reserve your place and to find out more 10am Kitch & Kool – Brendan Delaney live on air that he had been battling manager Margaret Meixner said: “We about what is happening on the day, Noon Mystery DJ / Music Selection dementia for two years. He and his family are looking forward to holding our third please visit www.hefteducation.co.uk/ 1pm The Sunday Bash – Graham Allen appeared on BBC Inside Out programme ‘Recognising the Carer’ Conference after content/carers-Conference-2017 or call 0121 Hospital Requests and Duets From 4pm earlier this year to talk about the challenges the terrific success of the first two, and it’s 42 44191. Places are limited so do not delay. The Decades – Shaz Hill 6pm Asian Mix – Raveeta Banger 8pm The Evening Show – Doug Jackson 10pm BHBN Country – Dave Horton CEO Team Briefs 2017 Get in touch 11pm BHBN Classical Collection

Trust Interim Chief Executive Dame Julie Hello and welcome to the June edition ALL OTHER TIMES – THE BHBN MUSIC All staff briefing sessions 2017 SELECTION – including the light lunch Moore and her team now hold quarterly of news@. weekdays at 1pm and three hours of late night meetings with all staff and monthly ■■ 28 July – 9am–10am We hope you enjoy reading about some love songs from 11pm. Available on channel 9 on the premier bedside meetings with the senior management Lecture Theatre, Solihull of the great things going on across the units and in all parts of the hospital by logging team and clinical leads. (with video conferencing to Heart of England NHS Foundation Trust. onto the qe charity-guest wifi and following Invites have been sent for each of GHH & BHH Lecture Theatres) the listen live links on bhbn.net these meetings and it will then be the ■■ 31 October – 12 noon–1pm If you have a story or an event coming bhbn.net to donate: responsibility of those managers to Lecture Theatre, Heartlands up which you think could be suitable cascade the briefing to their teams. (with video conferencing to to feature in news@ please do get in Each briefing can be heard at all GHH & SH Lecture Theatres) touch with the communications team on three sites simultaneously using video 0121 42 41809 or email james.brindle@ conferencing facilities. Dame Julie and If staff have any questions please contact heartofengland.nhs.uk the team will deliver the actual briefing Louise Berktay, Communications on ext. from different hospitals on each occasion. 43395. Thanks for reading!

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 June 2017 3

Visitor car parking Trust doctor selected for changes leadership programme A leading doctor at the Trust has been I am excited to be part of named among a select group selected for a pioneering leadership programme. the important work the

Dr Alice Turner, respiratory consultant Health Foundation are and research and development director spearheading regarding at the Trust, is one of 18 senior health professionals in the UK to be selected for quality improvement in the GenerationQ, from independent health care charity the Health Foundation. NHS, and delighted to be The fellowship has a track record of enrolled in such a developing senior leaders who understand how complex health systems work and who prestigious programme.” The Trust introduced new parking have the skills to transform health care charges on all its hospital sites from quality and bring about sustainable, system- 2 May 2017 which means the majority of wide change. Dr Alice Turner, respiratory consultant and our visitors now benefit from cheaper The GenerationQ programme develops research and development director parking. Fellows to drive forward and influence An analysis of visitor parking habits improvements across health services and found that the highest percentage organisations. She has been involved in two national programme includes residential leadership of visitors park at our hospitals for Dr Turner said: “I am excited to be part of quality improvement (QI) projects already, forums, executive coaching, action learning up to two hours. Therefore we have the important work the Health Foundation in conjunction with the British Thoracic in peer groups and the opportunity to restructured our prices so that people are spearheading regarding quality Society, and hopes to use the skills gained engage with systems beyond health. staying up to two hours only have to pay improvement in the NHS, and delighted from GenerationQ to advance QI in Fellows undertake an 18-month part-time £3 (until 2 May the charge was £3.75). to be enrolled in such a prestigious respiratory disease across the Midlands. programme to complete a postgraduate The new tariffs are then £5 for up programme.” She is setting up a network of respiratory certificate in leadership (Quality to four hours, £7 for up to six hours Alice has been an honorary consultant at trainees to share learning and develop Improvement) with the option to complete and £10 for up to 24 hours. These are the Trust since late 2011 and is also a senior QI projects from mandatory national an MSc. Fellows will develop personal and the first changes to our visitor parking lecturer at the University of Birmingham. audit reports, an initiative which is being relational skills and strategies, equipping tariffs since September 2013. Parking She is the lead for chronic obstructive supported by the Midlands Thoracic Society. them to confront the multitude of challenges for up to 30 minutes remains free. Visit pulmonary disease at the Trust, and has also GenerationQ provides an innovative facing health and health care today. They heartofengland.nhs.uk/parking-fees for been director of research and development learning experience structured around will also lead a significant improvement full details of visitor car parking tariffs. since 2015. four leadership domains. The challenging project in their organisation or system. The Trust recognises that parking charges can be a significant financial burden for some and so we offer discounts to anyone visiting our hospitals for more than one day, and free car Baby wallets given donation parking to those in receipt of income- related benefits. We also offer a wide range of discounted multiple day tickets. boost by Lily Mae Foundation The Trust uses the income generated from car parking charges to fund capital projects, utility costs, security The Lily Mae Foundation, a Charity that and a car parking management service, Supports Parents and Families who have as well as the upkeep, maintenance suffered a Stillbirth or Neonatal Death, and investment in the car parks which has generously donated 10,000 MAMA includes CCTV systems, grounds, and Wellbeing Wallets to maternity units across road safety. the Trust for pregnant patients. Staff are reminded that they should not park in visitor parking bays, unless The wallets will be given to pregnant directed to do so by a member of mums when they first come to hospital for the parking and security team. This is their booking in appointment. As well as reflected in the Trust’s Parking Policy keeping their personal antenatal notes and which can be viewed under Policies and scan pictures safe, the wallet is also full of Procedures on the Trust intranet. colourful, easy to understand information about their health and the health of their baby to support them throughout their pregnancy. Ryan and Amy Jackson founded the Charity in 2010 after their daughter, Lily Mae was Keep up with stillborn at 37 weeks gestation. Their main Ryan and Amy Jackson from the Lily Mae Foundation with representatives from focus is to provide Memory Boxes to eight HEFT’s maternity team and Knowle and Dorridge Lions. HEFT online local hospitals, including Heartlands and Good Hope, to help parents create precious memories of their babies. The Foundation also supports bereaved and everyone who has supported the Lily work to improve theirs and their babies parents and families through face to Mae Foundation charity to donate these wellbeing. At the Lily Mae Foundation, face meetings, counselling support days, wonderful wallets which will be both we are passionate about improving health  heartofengland.nhs.uk advocacy support, informal support group reassuring and helpful to parents.” outcomes for mums and babies and we are  @heartofengland meetings and baby remembrance services. Ryan Jackson said: “By providing the very grateful to the Knowle and Dorridge Louise Wilde, community matron, said: wellbeing wallets to pregnant patients, Lions for raising the money that’s allowed us “We are so grateful to Amy and Ryan we hope to continue our preventative to help.”

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 4 June 2017

Fast fundraiser takes on London Marathon in memory of father

To find out how you can support your hospital get in touch with the team at heft.org.uk or email: We would like to say a huge thank you and well done to Stuart Hatton (pictured [email protected] above), from Birmingham, who took part in the Virgin Money London Marathon on Sunday 23 April, completing it in a speedy 4 hours 31 minutes and raising Dates for your diary £2,000 for the hospital charity. The funds raised by Stuart will go to Heartlands’ Renal Care Unit, and their Sporting Lunch Castle Vale satellite centre, where his 2017 Opus Restaurant, father, Bryan Hatton received life- JUN Birmingham City Centre extending dialysis. Join former Scotland Stuart explained: “My father 15 and British & Irish Lions underwent dialysis three times a week rugby star George for a four year period at Heartlands and ‘Doddie’ Weir for a sporting lunch at in the community, and although my one of Birmingham’s best fine dining father sadly passed away in 2012, I am destinations. Starting at midday for a Tennis tournament sure that without the fantastic care from 1pm sit-down, expect a luxurious three Heartlands Renal Care Unit, we would course lunch and speeches from Doddie have lost him sooner.” Weir and Barry Williams who is one of Mike Hammond, chief executive of the funniest compères in the country. back with a bang the hospital charity said: “Thank you Enjoy top quality food, comradeship and very much to Stuart for choosing to sporting entertainment at an event that The Aegon Classic Birmingham is back with the top 10 of the world rankings since 1984. support Heartlands Hospital Charity in is not to be missed. Tickets cost £95 plus a bang, with British number one, Johanna This year, alongside the tournament his marathon, he has raised a staggering VAT and the tables are for 10 people. Konta, confirming her attendance. the Wimbledon Lawn Tennis Museum’s amount for the Renal Care Unit and Last year the tournament enjoyed the best Learning Department and the Wimbledon I know that the funds will make a To book, please contact Karl Ward at player field in its 35 year history, when 15 Foundation will host an exhibition called huge difference to existing and future [email protected] or Justine Davy at of the world’s top 30 female players arrived ‘Inspirational Women in Tennis’, which will patients. It is inspiring fundraisers such [email protected] in the city, in the hopes of lifting the Maud highlight the stories of seven female tennis as this that continue to help us provide Watson Trophy at Edgbaston Priory Club. players. ‘added extras’ to patients at Heartlands Aegon Classic Birmingham Johanna Konta, a Grand Slam semi- To get your discounted tickets to the first Hospital.” Edgbaston Priory Club finalist, is a popular and well-known star at day of the Aegon Classic for only £7 (or £5 for 2017 The Aegon Classic the Edgbaston Priory Club, having played NHS staff), please go to heft.org.uk/events If you would like more information JUN Birmingham is back with a at the venue in lead up to the Wimbledon about how Heartlands Hospital Charity bang, with British number Championships for the past four years. If you would like more information about supports patients, please go to: 19 one, Johanna Konta, Last year the 25-year-old went on to this event please call 0121 371 4852 or heft.org.uk confirming her attendance. To get your become the first British woman to break into visit heft.org.uk discounted tickets to the first day of the Aegon Classic for only £7 (or £5 for NHS staff), please go to www.heft.org.uk/ events. Brave nurses tackle Wolf Run If you would like more information about this event please contact [email protected] or call 0121 371 4852. for young patients at Heartlands Birmingham Hospitals’ 2017 Snowdon Challenge A brave team of nurses, dubbed ‘Max’s Sian Averill, fundraising manager at Join Heartlands Hospital Minions’, at Heartlands Hospital are set to Heartlands Hospital Charity, said: “We are SEP Charity, Good Hope tackle a challenge of endurance in aid of thrilled to hear that Max’s Minions will be Hospital Charity, Solihull their young patients. taking on the Wolf Run and would like to 9 Hospital Charity, Julie Thomas, Elizabeth Checketts, wish them the best of luck for the day. Birmingham Community Healthcare Trust Emma Goodaker, Demi Butler and Helen “The Charity is delighted to be able to Charity and the Queen Elizabeth Hospital Whitehouse work at the Children’s A&E support staff as they make improvements Birmingham Charity and take on the Department at Heartlands Hospital, and to the hospital, and we’d like to encourage largest mountain in England and Wales have set a daring challenge to complete the as many people as possible to get involved, – Mount Snowdon. Registration costs Wolf Run, which is taking place at Stanford L–R: Julie Thomas, Elizabeth Checketts, either doing some fundraising themselves £45 and includes your return travel from Hall in Leicestershire on Saturday 3 June, to Emma Goodaker or supporting others in their quests. Birmingham and a free packed lunch. raise money to support patients. “We can’t wait to see the photos after the Julie said: “We are really excited to be equipment for patients. event – good luck everyone.” To book your place please go to: taking part in the Wolf Run to raise money “It’s great that we are doing this as a team heft.org.uk/events or call 0121 371 4852 for Heartlands Hospital Charity. The money and we can’t wait for the day. We’d love to To find out more about the hospital charity, for more information. will help us to refurbish the children’s raise £1,000 so any donations, big or small, or to get involved in fundraising, please go A&E Department, and provide toys and are hugely appreciated.” to www.heft.org.uk or call 0121 371 4852.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 June 2017 5

Bereavement support at the Trust

The Trust sees support for relatives and loved ones after the death of a patient as a natural and important extension to the care we provide patients. We are passionate about ensuring that the support is there after death as it is before and therefore offer a range of bereavement services across the Trust. Our bereavement service provides individualised care for all our bereaved relatives with information, guidance and support following the death of a patient. We have recently appointed a new bereavement sister, Alyson Johns, to ensure staff are aware of their roles and responsibilities when a patient dies. They will be delivering training and education and liaising with external and internal staff to ensure cultural and Ann Button showcasing the Trust’s reminiscence collection and the ‘Before I Die’ pledge tree religious requirements are undertaken in a timely and sensitive manner. We work closely with Cruse Bereavement Care, which is a national organisation for bereavement support and counselling, to ensure that support and guidance is there for bereaved Dying matters as Trust relatives should they wish. We also offer bereavement support in midwifery with bereavement support midwife Clare Beesley and her dedicated team, who have proved to be of great awareness week shows value and assistance to parents at the worst of times. We also have the chaplaincy available A week of events took place across the A ‘Time to Chat’ café was held throughout to provide spiritual and religious support Trust in May to mark Dying Matters the week encouraging staff, patients for patients and relatives of all faiths and Awareness Week which this year asked and visitors to stop by and have a chat none at the life-changing situations that ‘What Can You Do?’ over tea and cake, while there were also are faced by people in hospitals every representatives from John Taylor Hospice day. The importance of talking about dying, and William H Painter Funeral Directors Meanwhile, our mortuary is somewhat death and bereavement was firmly on the hosting stalls. Passers-by could also add their of a hidden service that cares for our agenda during the week which with its ‘Before I Die’ pledge to a special tree housed deceased patients until they leave our theme this year aimed to get people more in the main entrance atrium at Heartlands care. active in planning for dying and death and through the week. The family viewing area at Solihull helping those who may need it in times of Meanwhile, in the community there were Hospital has been recently refurbished grief and bereavement, be they friends, lots of opportunities for the public to talk to to be more sensitive for families seeing family or in their wider community. Macmillan and Marie Curie Hospice staff and their relatives for the last time. The elderly care team at Heartlands once make ‘Before I Die’ pledges with events in There has also been a refurbishment again organised some great activities during Touchwood Shopping Centre in Solihull, the to the mortuaries at Heartlands and at the week which really did the job of getting Swan Shopping Centre in Yardley, nursing Bernie Goodburn from elderly care Good Hope. people talking about this most difficult of homes and the Trust’s own You + Shop in subjects. Chelmsley Wood.

Mark Jones, community engagement officer at John Taylor Hospice The Macmillan nurses and You+ Shop staff

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 6 June 2017

Innovative HEFT medication safety Taking positive action to project recognised

Patients across the region have been benefitting from an innovative medication project that focuses on support staff in our ED the prompt use of antibiotics for the treatment of patients with sepsis. One of the areas this Trust is focusing on Antibiotics come in many forms and are in response to our National Staff Survey Call our confidential staff advice line to access used to treat bacterial infections. In a results is staff wellbeing. immediate emotional and counselling support hospital, intravenous antibiotics (IV) are  0800 0851 376 administered through the vein to treat We know that high work pressures have a more complicated infections poisoning significant impact on our workforce and the blood, such as sepsis. Urgent we want our staff to have the tools to cope prescription of these antibiotics are also within a pressured environment. Access fast track Set goals and referred to as a STAT dose, which means Our teams working in our emergency in-house track progress it must be given quickly and within the departments are on the frontline so cope physiotherapy in our Wellbeing hour of identification. with significant pressures on a daily basis. The HEFT project, nominated for The staff survey results reflected the Zone app an award at the Antibiotic Guardian nature of the work within the emergency Awards at Imperial College London in care division with a higher than average June, combines a unique bleep system number of staff saying stress affected them that runs through a pager connected to on a regular basis at work. The survey has the electronic prescribing system and a prompted teams to talk about what helps custom made intranet dashboard. them to cope with the pressures and to The pagers bleep to inform the nurse share best practice with other teams. that a STAT dose has been prescribed, For staff working in the Emergency and continues to bleep at 15 minute Department (ED), debriefs, or defuses as intervals until the STAT dose is they are called within the department, administered or the time to administer work well giving staff the opportunity TAKING POSITIVE the dose has lapsed. The nurse can access to reflect on and discuss complex and the electronic dashboard to identify difficult incidents that occur. Here a Trust ACTION ON which patient(s) have been prescribed ED consultant explains why they are so WELLBEING STAT doses and when to administer important for staff: “The ED can be a crazy urgent doses to patients. place to work, but it is really important Get protected Attend Managing The Antibiotic Guardian Awards 2017 to make sure all our team members are with the flu vaccine Stress and Building will be held on 8 June at Imperial College supported after a traumatic experience, London. Antibiotic Guardian is a Public whatever the department pressures are. Resilience training Health England campaign to help protect After difficult resuscitation cases such as antibiotics and improve knowledge about child deaths, suicides, traumas and others, antibiotic resistance and supports the UK we try to run a same day ‘defuse’ which Log on to access resources on a range of life issues – five year Antimicrobial Resistance Strategy. brings everyone back together to discuss e.g. anxiety and debt advice how things went, what needs improving for next time and to say thank you. “It’s not the right time to talk in- Find out more: heftlivewellworkwell.co.uk Heartlands hosting depth about how we all feel; that comes later when people are ready, and in an next health talk environment of their choosing, but it helps and congratulated by the team on her including counselling and monthly sessions make sense of things in the immediate contribution. on managing stress and building resilience Heartlands will be hosting the next health aftermath. “The team leader was commended, and sessions. seminar run by the Trust and this month “One recent defuse was after a lengthy came away with a positive feeling despite For more information go to the wellbeing it will focus on the subject of Abdominal resuscitation of a young woman who the sad outcome. We highlighted some site: www.heftlivewellworkwell.co.uk/ Aortic Aneurisms. sadly died. At the defuse, the student equipment issues which needed addressing ?q=content/managing-stress Mr Mark Gannon, a consultant vascular nurses could ask questions to improve urgently. All staff then had an open invite surgeon at the Trust, will be hosting what their understanding of the situation. to come back at a later date if more support If staff would like to find out more about is sure to be a very enlightening and The healthcare assistant was new to was needed.” ‘defuses’ and how you could use them in useful talk. the department and had never seen Staff can also access wellbeing support your area, please contact ED Matron Hilary An abdominal aortic aneurysm (AAA) is an arrest before, but was reassured through the occupational health team, Clemson on ext. 43091. a swelling (aneurysm) of the aorta – the main blood vessel that leads away from the heart, down through the abdomen to Tesco toys donation to Solihull children’s outpatients the rest of the body. The abdominal aorta is the largest blood vessel in the body and is usually around 2cm wide – roughly the Staff at Solihull Hospital’s Children’s width of a garden hose. However, it can Outpatients department have been swell to over 5.5cm – what doctors class as overjoyed to take a second large delivery a large AAA. of toys from a local business in recent The talk will take place from 5pm to months. 7pm on Wednesday 21 June at Heartlands Following on from the delivery from Education Centre. To book your place on Arconic, reported in last month’s news@, the seminar, please contact Sandra White, Tesco in Monkspath has also made a membership and community engagement delivery of toys. manager, on 0121 42 41218 or email Community champion at the store [email protected] Gillian Smith said: “We appreciate the The Trust runs monthly health seminars hard work of all the staff at Solihull to help raise awareness of a range of Hospital and were therefore delighted health conditions, as well as providing to help by donating a selection of toys to information about the treatment and the Children’s department.” support that is available.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 June 2017 7

Tackling incidents of violence and aggression at HEFT

The nature of the work undertaken by HEFT means that staff are required to work with patients and visitors that can be distressed, anxious or in pain. Such situations can lead to a risk of antisocial, aggressive or violent behaviour. The Trust has a statutory obligation to provide a safe and secure environment for its patients and staff as well as a moral duty to take all reasonable steps to protect and support them. The Trust’s Prevention and Management of Violence and Aggression policy aims to safeguard staff by helping to prevent violent or aggressive situations and provide guidance to manage them The eager students in Australia learning the ‘Solihull Approach’ safely when they occur. It outlines our procedures on managing inappropriate behaviour and how to escalate and report on incidents appropriately. Staff should ensure that they are familiar with the policy, and are encouraged to take positive measures The Solihull Approach to reduce the number and severity of incidents of aggression and violence through escalating incidents appropriately, and where necessary, to the police. An Incident Report Form proves a hit down under should be completed following such an event or as soon as possible thereafter. The Solihull Approach has been workers, and psychotherapists. The Trust’s policy is available to staff globetrotting again to spread the word Eleven delegates stayed on for a third Positive feedback on the intranet A–Z under P for Policies about the innovative work they do. day of training to learn to become and Procedures. Accessed via Moodle, group facilitators ready to deliver ■■ “While there was a lot of material conflict resolution training is mandatory Supported by the Trust, The Solihull Solihull Approach’s Postnatal Plus course covered which was previously and helps staff gain an understanding Approach is a model that promotes ‘Understanding your baby’, for new parents known, it was good to have a new of how to diffuse potentially violent or emotional health and wellbeing in children experiencing difficulties, and the Solihull language and framework which aggressive situations. and families; it supports practitioners in Approach course for all parents and carers could be used with every interaction working with children and supports parents of children and young people aged 0-18 at work and at home.” For further guidance on incidents of and carers in understanding their children. years called ‘Understanding Your Child’s ■■ “Solid framework for incorporating violence or aggression contact lead The Solihull Approach model is now used Behaviour’. many useful behavioural and local security management specialist, in most areas of the UK with many projects The local organiser in Australia has psychodynamic concepts.” Philip Chambers at philip.chambers@ across the world and members of the team received interest in further training and is heartofengland.nhs.uk have travelled to the West Indies and Africa therefore keen to organise a return visit. psychologists, and child psychotherapists in in the past to provide training. Next time the Solihull Approach plan Solihull led by Dr Hazel Douglas. Recently Dr Rebecca Johnson, Solihull to deliver a ‘Train the Trainers’ session, in It has since been recommended by the Approach trainer and clinical psychologist, addition to further Foundation training, in government departments for health and  Date for your diary went to Melbourne, Australia, to deliver order to start the process of cascading the education and has been adapted and used Solihull Approach Two Day Foundation Solihull Approach further afield in Australia, in countries around the world. The next Rainbow Friends LGBT staff Training to 24 delegates who were a as has happened over 20 years in the UK. network meeting is on June 9 from 2pm– mixture of maternal and child health nurses Solihull Approach began in 1996 by joint More information can be found at 4pm at Heartlands Education Centre. (equivalent to UK Health Visitors), social working between health visitors, clinical www.solihullapproachparenting.com

Boost ‘InSight’ for genomes project

The West Midlands Genomic Medicine participants with their medical records, also Centre (WMGMC) has appointed Insignia producing a ground-breaking resource for Medical Systems to provide an ambitious future research. region-wide image sharing solution Working with all 17 partner Trusts, UK- to support delivery of the pioneering based Insignia will provide their industry- 100,000 Genomes Project. leading InSight Sharing Service to deliver WMGMC, led by University Hospitals real-time regional clinical viewing of Birmingham (UHB), is one of 13 GMCs images. established to deliver the NHS England The Regional Image Sharing Project initiative – uniquely bringing 17 acute is being led by a core team from UHB, NHS Trusts across the West Midlands, working closely with Insignia and the including HEFT, together in collaboration. regional IT, picture archiving systems, The 100,000 Genomes Project, the information governance and clinical teams. largest of its kind in the world, aims to The first Trusts are going live in the summer improve understanding, diagnosis and of 2017 and the complete project across all WMGMC members with representatives from Insignia treatment of rare diseases and cancer 17 Trusts, is expected to be completed by by combining the genomic data of March 2018.

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 8 June 2017

HEFT nurses’ nod to the past Sarah Hollingshead (second left) receives her award Compassionate care celebrated during International Nurses Day

The dedication and compassion of had looked after them. Compassion card So many of our staff go over nursing staff at the Heart of England NHS recipients included Sarah Hollingshead Foundation Trust was celebrated at an at Solihull Hospital, who supported a and above their daily roles to event on International Nurses Day (Friday family through the unexpected death of 12 May). their daughter; Ward 11 at Good Hope provide compassionate care Hospital, who were praised for their care to patients. We are very International Nurses Day takes place of an elderly patient with complex care every year, on the anniversary of Florence needs; Ward 10 at Heartlands for excellence proud to be able to recognise Nightingale’s birth, and marks the in communication and the community contribution that nurses make to so many Macmillan team for supporting a patient to and reward compassion people’s lives. peacefully die at home. when we see it.” Over 100 nurses, nursing staff and Julie Tunney, deputy chief nurse, said: support staff working across the Trust “Compassion is one of the hardest things were presented with compassion cards for to measure in healthcare but we all know Julie Tunney, deputy chief nurse demonstrating exceptional work ethic and when we have encountered it. consideration towards those they care for. “So many of our staff go over and above compassion when we see it.” Four stories of compassion shown by Trust their daily roles to provide compassionate To thank all our nurses, Heart of England staff across the sites were showcased at the care to patients and putting them at the NHS Foundation Trust Charity donated Chief nurse Sam Foster awards, including moving accounts from heart of everything we do. We are very chocolates to wards and departments across patients and families thanking staff who proud to be able to recognise and reward our hospital sites.

The Community Macmillan Team receive their compassion card Gynaecology nurses get in the spirit

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One of the first babies born on International Day of the Midwife at Good Hope Exceptional care delivered by midwives is honoured

The hard work and dedication of our service (infant feeding team), community passion and enthusiasm of our staff is really midwifery and maternity support staff was teams for supporting emotional wellbeing something to celebrate and International recognised with a special event held on and the parent/baby relationship in their Day of the Midwife provides the ideal International Day of the Midwife on Friday work with the Solihull Approach Antenatal opportunity to thank our staff. 5 May. Parenting Group and Jennie Peters for her “We are very proud of our teams and the enthusiasm and excellence at supporting compassionate care they give to all women The day marks the role that midwives and colleagues and team members. and their families. maternity support staff play to ensure There were also presentations from “We wanted to recognise their unwavering women and babies receive the quality care Justine Jeffrey, consultant midwife, who commitment to a job that is not always that they deserve. explained what the Birmingham and Solihull easy.” Over 70 staff were nominated by their United Maternity and Newborn Partnership To thank all our midwives and maternity colleagues, patients and families for ‘Making (Bump) means for our maternity teams and staff, Heart of England NHS Foundation a Difference’ cards. They were put forward families across the region and Hayley Butler, Trust Charity donated chocolates to wards for demonstrating excellence in care, supervisor of midwives, who talked about a and departments across the four hospital compassion, kindness or leadership and pilot project in maternity. sites. Maggie Coleman speaks at the event (top) innovation. Maggie Coleman, matron for maternity and presents a Making the Difference card Among those recognised were Jackie Scott clinical services at Good Hope Hospital To see a video from the day, please visit to a student midwife (bottom) for running a brilliant and much-needed and supervisor of midwives, said: “The https://vimeo.com/217634535

Staff and patients at Good Hope Staff at Heartlands enjoying the day

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Conferences now taking bookings Length of stay Emergency Preparedness Conference

A conference organised by HEFT and University Hospitals Birmingham (UHB) looking at the subject of emergency programme success preparedness is now taking bookings. Entitled ‘Mass Casualties: Preparing for the Unknown’ the conference To mark a year of a project aiming to will provide an insight into counter reduce the length of time patients, terrorism, analysis and impact of recent particularly the elderly, spend in hospital, terror events on health, mass casualty news@ is looking at some of the success regulation in the West Midlands, stories of the project. CitizenAid – helping the public to help themselves and technological innovations This month we are focusing on a new for major incident management. system brought in late last year by the The keynote speaker will be Stephen Trust’s pharmacy and ICT teams which Groves, the National Head of EPRR at has made a really positive impact since its NHS England, and takes place at the introduction. Education Centre at Queen Elizabeth To support the pre-planning of patient Hospital on 13 September 2017. discharges and flow, TTOs (discharge medication – To Take Out) were made Places cost £50 for HEFT staff and provide available to order electronically for all you with 4 Continuing Professional electronic prescribing wards via Jonah Development (CPD) points and £75 for boards. Jonah is a computer programme non-staff and are available at www. used on wards to monitor patient pathways qehb.org/shop/category/medical-courses and help identify any delays. Previously requests for pharmacy to complete a TTO had only been available via West Midlands Specialist Rehabilitation telephone/bleep or face-to-face requests to it really well and the feedback has been you can click on it for further information Services Conference with a member of the pharmacy team. Staff great. It is safer for patients; with automatic and see where in the dispensing process are now able to send an electronic request prompts for clinical reviews and completion the order is. Alternatively, if there is a cross The inaugural West Midlands Specialist to automatically alert the pharmacy team of TTOs – no phone calls or bleeps to order you can click to see what further actions are Rehabilitation Services Conference will that a TTO is required. and reduction in the chasing backwards required. We are now looking for help in be held on Friday 16 June from 9–4pm at Following the acknowledgement of and forwards. It’s so simple to use and we understanding how we can further improve The Studio Birmingham, B2 5EP. their electronic request they are able now have a complete audit trail of all TTO the TTO process as not all the TTOs that This conference will be an opportunity to access the status of their TTO via requests. doctors complete are actually being ordered to share experience and learning and the Jonah board, with the information “However, we can still improve further in advance of discharge; any feedback via to explore innovation across the field of updating automatically from the Pharmacy and we want to remind staff to fully utilise the Electronic prescribing email would be complex rehabilitation. Prescription Tracking System. the information within Jonah. Patients helpful.” Jo Lees, pharmacy operational lead at requiring blister packs are highlighted to Information on how your area is More information about cost and how to Heartlands, said that since the project support with advanced planning Their TTOs performing is available via the Performance book is available here: began the percentage of TTOs available to should be ordered 24 hours in advance but team SharePoint site. Click on the LOS work bhamcommunity.nhs.uk/patients-public/ order 24 hours before discharge has gone at the very least before 1pm on the day of stream and then TTO compliance. rehabilitation/west-midlands-specialist- from 19% to 41%, a really positive move in discharge. rehabilitation-services-conference the right direction. She said: “There have “Additionally remember to drill down into For further information staff can contact the been lots of positives that have come out the information on the Jonah board. Even Trust ICT helpline on ext. 41130 or via email of the changes so far. People have taken when the TTO is ticked as being complete [email protected] New Trust appointments Trust diabetes project makes a Clive Ryder and Richard Steyn have been appointed as deputy medical splash in Manchester directors at the Trust. They will support interim medical director, Dave Rosser, and the executive team in the continued Two diabetes specialist nurses at It was a good day and we leadership of the Trust. Heartlands have attended the Diabetes Meanwhile, Ben Parfitt has taken up UK national conference in Manchester to had plenty of interest and his new role as head of operational present findings from a recent project that discussions around the performance and Theresa Price is now has showed significant results. in post in her new role as head of findings from the project. operations for Division 1. Ruth Cook and Violet Wilson were part of John Reynolds and Martin Richardson the project to deliver nurse-led clinics for We are hoping to extend have also been appointed as divisional diabetes patients in a group of GP surgeries this project further if we directors. John Reynolds takes the role in Washwood Heath which previously had a for Division 3 and Martin Richardson high proportion of patients whose diabetes can secure the funding.” takes the role for Division 5. was poorly controlled. We thank Govindan Raghuraman The project came to the end of its second Violet Wilson, and Richard Steyn for their continued year and has shown improvement in Diabetes specialist nurse, Heartlands leadership support and wish them luck in knowledge, HbA1c (glycated haemoglobin) their new roles at the Trust. and patient satisfaction. She said: “It was a good day and we had Also Margi Clarke has been appointed Ruth and Violet presented their findings plenty of interest and discussions around to her new role as clinical director for with a display at the conference in the findings from the project. We are Ruth Cook and Violet Wilson diabetes. Manchester and Violet told news@ they hoping we can extend this project further received plenty of interest during the day. if we can secure the funding.”

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Therapy directorate launches ‘Fab Forum’

In January the therapy directorate at the Trust launched their Quality pledge - a visual summary of their principles and commitment to patients, partners and staff. Delivering a quality service through innovation and quality improvement is central to the directorate’s pledge and as such Suzanne Nicholl, their clinical director, has established a ‘Fab Forum’ for staff who want to further their involvement and skills in quality improvement. The ‘Fab Forum’ is a gathering of committed staff from the therapy directorate who are passionate about quality improvement. Many of them have developed their practice and services through their ‘sparkly eyed’ enthusiasm The Learning Disability Nurse Team for developing best practice and innovative care.

The aim of the Fab Forum is to inspire and support Spotlight on… all staff to participate in Learning Disability Nurses quality improvement.” Suzanne Nicholl, Clinical Director, Therapy Directorate This month we shine a light on the Trust’s the need for specialist nurses. For people patients who are registered with a Solihull Learning Disability Nurses as they mark with learning disabilities, accessing the or Birmingham GP. They can advise staff on Learning Disability Week during June. healthcare system remains a frightening how best to support their patient with a Currently the ‘Fab Forum’ is working experience as they are often confronted by learning disability. on organising an event to be held on Learning Disability Week (19 June–25 June) new environments, unfamiliar people and They have launched a new webpage which September 29 at Good Hope to share and gives an opportunity to reflect upon and to usually do not know what to expect and this is available on the Trust’s intranet under L celebrate Quality Improvement within raise the awareness of the lives of people can leave the person feeling very vulnerable. for Learning Disabilities, which gives useful their directorate. with learning disabilities, to share stories, During Learning Disability week we can information on the service, contact details Suzanne said: “There is so much great learn lessons from the past and consider consider how we can improve the care and and relevant resources. practice and innovation going on within how we can work towards building a patient experience for someone with a Here staff can find the Making a the directorate that we really want to brighter future. learning disability. There are many ways in Difference Together health toolkit (2014) share with the entire team. People with learning disabilities are which reasonable adjustments can be made which was devised to support access to “The aim of the Fab Forum is to inspire more likely than the general population to ensure we adapt our service to meet the healthcare wherever it is delivered. This and support all staff to participate in to experience health problems and do not needs of people with learning disabilities. toolkit is focused upon one particular quality improvement. always receive the same standard of care For example, use of Hospital Passports, population: people who have a learning “The event this year will be just for the and treatments whilst accessing acute easy read information and offering quieter disability, although it is recognised that staff within the therapy directorate, but hospitals. alternative environments on the wards or much of the toolkit might easily be useful once the forum becomes established they The Death by Indifference report (Mencap clinics. for other patients. aim to extend involvement next year to 2007), Healthcare for All (DOH 2008) and The learning disability teams from Please do not hesitate to contact the wider Multi-Disciplinary Team. “ the Confidential Enquiry into Premature Coventry and Warwickshire Partnership the appropriate team for any further Deaths of People with Learning Disabilities Trust and Birmingham Community information or support on the numbers Any staff interested in learning more (2013) provide evidence of this and support Healthcare Trust provide a service to listed on the team’s intranet page. about the Fab Forum or the therapy directorates quality improvement programme, please get in touch with Patient Safety symposium organised by Trust doctors hailed a success Suzanne Nicholl on ext. 45717.

Doctors from the Trust organised a very and divisional director for medicine at the successful Patient Safety Symposium Trust. Media calls in Birmingham recently with the Lord The event was inaugurated by the Lord Mayor of Birmingham among those in Mayor of Birmingham, Councillor Carl and enquiries attendance. Rice. Speakers included Prof Robin Ferner The event, attended by more than 110 from West Midlands Centre for Adverse delegates, was organised by the West Drug Reactions, Dr Ron Daniels, consultant A reminder to all staff that should Midlands division of British Association anaesthetist at Good Hope Hospital, Ms a media organisation or a journalist of Physicians of Indian Origin (BAPIO) in Vicky Voller, director of National Clinical contact a member of staff/ward area collaboration with the General Medical Assessment Service (NCAS), Mr Roger Kline, directly, all calls should be forwarded to Council (GMC) and West Midlands Health chair of NHS Work Place Race Equality the communications team who will be and Safety Network (WMHASN). Scheme (WRES) and Ms Tista Chakravarty able to deal with any requests/enquiries. The organising team was led by Dr Gannon, principal liaison officer at GMC. Acthan Sajayan, consultant anaesthetist The day included interactive discussions The communications team can at Good Hope Hospital, Mr Hemant Ohja, on the patient safety implications of From left: Mr Hemant Ohja, Dr Acthan be contacted on ext. 43337 or via consultant urologist at Good Hope and Dr integrated care and regulatory and support Sajayan, Mr Divya Prakash and Lord switchboard for the on-call manager Vijayan Suresh, consultant renal physician mechanisms in medical profession. Mayor of Birmingham, Councillor Carl Rice out-of-hours.

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Exciting new resource for cancer patients More support for breast

The Trust is delighted to introduce a new website featuring a video for peritoneal cancer patients thanks to cancer patients. The video takes patients and their families through the patient journey to find out more about this rare secondary new West Midlands ‘Haven’ cancer that affects bowel and appendix cancer patients. Good Hope is one of only three centres in the UK who treat it. National charity, Breast Cancer Haven, Peritoneal cancer develops in the thin is set to open a new centre providing layer of tissue lining the abdomen and additional one-to-one support for breast internal organs. Traditional chemotherapy cancer patients across the West Midlands. is not very effective on this type of cancer, so in a 9–10 hour operation, the Renovations are underway on a beautiful surgeon removes the area of peritoneum, three-storey Edwardian property on St. along with organs or sections of organs Bernard’s Road, Solihull, which is set to that are affected by tumours. They use open in October 2017. hot cautery (a burning technique) to Breast Cancer Haven will work closely destroy visible tumours and a heated with HEFT and other local NHS partners, to chemotherapy wash to kill microscopic help service users and their families cope cells. Following surgery, patients will need with the wider impact of breast cancer. to spend a few days in intensive care and The charity provides, completely free of another two to three weeks in hospital. charge, a wide range of therapies which The video covers all steps of the help people deal with the physical and patient journey from initial referral to emotional side effects of breast cancer and investigations, surgery, recovery and its treatments. follow-up. Patients and their families Specialist healthcare professionals and can gain an in-depth understanding of experts in nutrition, exercise and emotional what the surgery and post-operative care support provide tailor-made one-to-one entails whilst familiarising themselves programmes for each service user. No with staff members and their roles. referral is necessary. It has been funded by the Holly Trust Mr Bala, HEFT consultant breast and and Heart of England NHS Foundation general surgeon, welcomed the plans. Trust Charity and produced by award- He said: “Our breast care services at winning company Digimed. Digimed aim Solihull, Heartlands and Good Hope to help patients to access information Hospitals recognise that Breast Cancer relating to their care and specialise in Haven will be able to provide valuable The home of Breast Cancer Haven medical media. additional support for our patients to Haney Youssef, consultant colorectal help them in coping with the effects of surgeon, said: “This fantastic patient both diagnosis and treatments; and help information resource is going to individuals adjust to life after their hospital OBE said: “We know that we have a service ensure that more people can benefit from be invaluable for patients having care is complete. We look forward to that is so often life changing for people our vital support services.” cytoreductive surgery at Good Hope welcoming the service into our area and who are going through the toughest time Hospital, as well as their families. Several being able to signpost and refer patients to of their lives. With 2,500 people within a For more information about Breast Cancer members of staff worked hard in the access this extra support.” 35-mile radius of Solihull told every year Haven, please visit: production of the video and we are Breast Cancer Haven’s CEO, Pamela Healy, that they have breast cancer, we need to www.breastcancerhaven.org.uk delighted with the final result.”

You can view the video at www.peritonealsurgery.co.uk Staying cyber-safe at home and at work

Computers, smart phones and other digital don’t click on it devices are part of everyday life for most ■■ Can you trust the public wifi you’ve FOSH summer fete people, both in the workplace or at home just granted access to your computer? with shopping, banking, paying bills and Sensitive browsing should only be done The Friends of Solihull Hospital (FOSH) keeping in touch all carried out online. on a secure device, on a network that will be holding its annual summer fete you trust in June. Using technology in this way brings lot ■■ Be wary of what you plug in to your Held on the grounds of Solihull of benefits but also presents a number of computer. Viruses and malicious code Hospital, the event will feature a range risks. Applying a few sensible and simple can be spread through infected USB of stalls and entertainment, including a measures can help to protect against these drives, external hard drives, and even bouncy castle, children’s races, a display risks, both in the workplace and at home: smartphones of vintage military vehicles and cream ■■ Crl-Alt-Delete before you leave your ■■ Be wary of social engineering, where teas, as well as dance and martial arts seat! Never leave your computer or someone attempts to gain information displays. There will also be music from devices unattended for any length of from you through manipulation. If Birmingham Irish Pipes and Drums and time someone calls or emails you asking for the summer raffle will be drawn by the ■■ Apply good password management - sensitive information, it’s okay to say Mayor of Solihull. use a strong mix of characters, and don’t no. You can always call the organisation The event takes place on Saturday 3 use the same password for multiple sites. directly to verify before giving out any ■■ Back up your data regularly, and make June from 1pm until 5pm with admission Don’t share your password with others, information sure your anti-virus software is always up £1 for adults and accompanying children and make sure it’s safe from prying eyes ■■ Take care with what you share on social to date. and hospital staff with an ID badge are ■■ Can you trust that link you’re about to networks. Information posted online free. There is also free onsite parking click on? Always be careful when clicking gives people access to a vast amount For more information on cyber security available. All profits are used to buy on attachments or links in email. If it’s of information that could be used please contact ICTSecurity@heartofengland. equipment for Solihull Hospital. unexpected or suspicious for any reason, fraudulently or maliciously nhs.uk.

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Clockwise from top left: the Organ Donation Team hosted a giant Operation game; bungee trampolining proved a hit; advice on offer from the Diabetic Eye Screening Team; Hook-a-Duck and donkey rides for kids; families in attendance helped to raise hundreds of pounds for the Good Hope Hospital Charity.

Family fun day a fantastic success

Hundreds of pounds have been raised to sweets, children’s books and toys, with support Good Hope Hospital and a good lots of health information and advice from It was great to see both time was had by all as the Trust’s free departments across the Trust, including staff and the local family fun day proved a roaring success. the Organ Donation Team whose giant Operation game proved as informative as it community come together Families flocked to the event at the Ramada was fun. to have a fun family day Hotel in Sutton Coldfield which saw a host Mike Hammond, chief executive of of attractions on offer for all ages with the Good Hope Hospital Charity which out but also raise vital hundreds of staff, hospital supporters and supported the family fun day, said he was the local community all coming together delighted with how the day went. He said: funds for Good Hope.” for a day of family fun. “It was a really enjoyable day and it was great Among the popular attractions on the day to see so many families, both staff and the Mike Hammond, were donkey rides, bungee trampolines, local community, come together to have a fun chief executive, Good Hope Hospital Charity a bouncy castle and slide, an animal family day out but also raise vital funds for man with his mini zoo of creatures and Good Hope Hospital. which are above and beyond the core NHS critters, a puppet show and face painting. “The monies raised will go towards new funding. Thank you to everyone who made There was also a range of stalls including equipment and hospital improvements the event such a great success.”

Puzzle Page, brainteasers, mind benders and more page 15 Find your way around the hospital page 16 14 June 2017

Hand hygiene reminder for staff Advice for diabetics

Hand hygiene is key to making sure we reduce the spread of infections. Here is a reminder of best practice that during Ramadan fasting all staff are expected to follow: ■■ Bare below the elbows is mandatory for all staff in clinical areas, which Ramadan is the ninth month of the Islamic are defined as areas where patients calendar, observed by Muslims worldwide receive care. All staff should dress as a month of fasting to commemorate the and wear clothing that makes hand first revelation of the Quran (Muslims’ Holy hygiene both easy and effective book) to Prophet Muhammad. ■■ Wristwatches and all below the elbow jewellery must be removed when During this month (this year May 26 – June attending to patients; a wedding/ 24), Muslims abstain from food, drinks plain band ring (without stones) is and water from dawn to sunset. Ramadan permitted is a ‘training course’ of honesty, mercy ■■ The wearing of ‘fitbits’ or any other (remembering poor people who suffer electronic fitness monitoring devices hunger and thirst) and self-discipline and all are not permitted to be worn on the ends with the festival of EID which is a feast wrist in the clinical area celebrating the end of Ramadan. ■■ Ties are not permitted to be worn Due to the fasting element of Ramadan, in any clinical area, and must be there can be risks for diabetics, so Dr Ahmed removed for activities involving Helmy, consultant in diabetes/endocrinology patient contact. The use of lanyards in and clinical lead in weight management clinical areas is not permitted at the Trust, has put together some useful It is important to speak to are advised to have starchy foods with ■■ ‘Bare below the elbows’ applies to information and advice about fasting for Iftar as they are digested slowly, drink all staff regardless whether working diabetics taking part. your diabetes healthcare water following Iftar, and have a bottle of permanently or just visiting a clinical He told news@ “It is important to speak team for advice if it is safe water and glucose with them on standby if area or where patient contact is to your diabetes healthcare team for needed. involved (e.g. wards and outpatients) advice if it is safe for you to fast and how for you to fast and how to “Finally a couple of important safety tips. to keep your diabetes under control during Always have diabetes identification, such All staff are expected to check and fasting. Long fasts can put you at higher keep your diabetes under as a medical bracelet. If your blood glucose challenge any non-compliant practices risk of hypoglycaemia (low blood glucose) control during fasting.” is less than 4 mmol/l, end the fast and treat and any staff that are found to be non- and dehydration so ensure you eat a meal the low blood sugar level. Also if your blood compliant may be subject to disciplinary at Suhoor (pre-dawn meal) and not at glucose level is higher than 15 mmol/l, end action. midnight, as this will help to keep your Dr Ahmed Helmy, the fast as well. glucose levels more balanced throughout Consultant in diabetes/endocrinology and “New International Guidelines the day. clinical lead in weight management (pictured) (International Diabetes Federation IDF with “Eating excessively at Suhoor or Iftar (meal International Alliance for Diabetes and Staff reminder – served at sunset) can also cause high blood Ramadan DAR April 2016) are available to glucose levels. “At Iftar, overeating or eating the wrong health care professionals for guidance on VIP, Celebrity and “Testing your blood glucose will not break foods (such as fried foods, foods high in fat diabetes tablets and insulin dose adjustment your fast, and indeed regular testing will and sugar) will not only make you put on during Ramadan. National (Diabetes UK) Media Policy help keep you safe. At Suhoor it is advised weight but will also lead to a rise in your and local (HEFT) support is also available. to consider starchy carbohydrates which blood glucose levels. Keep portion sizes “Our Diabetes Specialist Nurses at HEFT are release energy slowly, such as multigrain moderate – remember that Ramadan is available for further advice or help. You can The Trust has a policy and procedure bread, oat-based cereals, basmati rice about self-control and discipline. contact them on 0121 42 41176. There is an in place for allowing VIP, celebrity and together with beans, pulses, lentils and “During Ramadan, special evening prayers answer phone to take your messages. Please media visits to the Trust. fruit and vegetables. Other foods which (Taraweeh) are optional during which leave your name and telephone number It is the responsibility of all staff to will keep your blood glucose levels more Muslims stand reciting verses of the Qur’an, and the nurse will call you back. If you do ensure the policy is adhered to at all stable through the fast include pitta bread, bowing, prostrating and supplicating. not speak English please contact Farida times. All visitors to the Trust must be chapatti and semolina. As with all meals, eat “If Taraweeh is prolonged, be careful not Chiragdin on 0121 42 41079. appropriately checked, authorised and sensibly, do not over eat and remember to to get dehydration or low blood glucose “Have a safe and blessed Ramadan and accompanied at all times. If a VIP or drink reasonable amounts of water. levels. Therefore, diabetics taking part enjoy your Eid celebration!” celebrity attends the Trust without any prior notice, the Communications Team must be notified immediately. All official visitors to the Trust must be organised and managed correctly to Asthma day marked with cakes and advice ensure there is no risk to the safety and security of patients and staff and that there is no detriment to clinical care. Visitors to Heartlands’ MIDRU building on This policy ensures that there is no risk World Asthma Day last month were able to the safety and security of patients and to pick up a sweet treat and some vital staff arising from visits by invited high information. profile visitors. Therefore, any requests The Birmingham Regional Severe Asthma for celebrity, VIP or media visits must be Service (BRSAS) team offered a fine referred to, approved, organised and selection of baked delights at their cake supervised by the Communications Team. sale, part of World Asthma Day 2017’s The Chief Executive will approve all overall ‘Big Asthma Bake Sale’. referrals from the Communications Team Staff and patients picking up a cake could before any visits are arranged. The policy also find out more from staff about how to can be found in full under ‘P’ for policies treat asthma in an emergency and about on the intranet A-Z. the work that the BRSAS team do.

For further advice and guidance, contact To find out more about the team visit The BRSAS Team the communications team on ext. 43337. www.severeasthma-birmingham.co.uk

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No. 3616 Your monthly puzzle challenge

CROSS CODE CRYPTIC CROSSWORD 20 25 10 9 14 25 1 21 22 24 1 17 Quiz Challenge 1 2 3 4 5 7 9 14 24 2 19 16 9 1. What name was given to the 6. Which part of the body has the 6 18 10 24 2 18 14 10 21 14 2 24 21 medieval weapon consisting of Latin name genu, from which a long shaft with a pick, axe the word ‘genufl ect’ is taken? 7 8 and spearhead at the end? 1 17 19 4 9 21 7. Georgette is a type of what? 10 11 2. Zaire and Zambia have more 8. Glamour model Jodie Marsh than half of the world’s reserves 19 18 24 26 24 10 15 19 18 1 won a celebrity version of 9 10 11 12 of which metal? which TV quiz show in 2006? 11 24 9 5 19 3 16 9 3. Which fruit syrup is the base for 13 12 the cocktail cordial grenadine? 9. Which British composer’s 25 16 23 9 16 3 4 24 10 18 19 3 4. Which Australian batsman portrait replaced that of 13 15 14 scored 22 runs from a single Michael Faraday on the 24 16 18 19 21 21 22 19 over in the Ashes Test match at reverse of the current British 15 15 16 Edgbaston in 2001? £20 note? 10 25 9 16 16 24 22 1422 5. What are shows too 10. Which African country is 16 17 18 19 10 18 21 7 5 9 experimental for ‘Off- bordered by the Sudan, Broadway’ venues known as? Ethiopia and Djibouti? 20 20 19 6 18 10 24 9 2 19 8 19 10 12 NONAGRAM WORD PYRAMID 21 22 21 19 13 19 10 2 14 SPELL out a 15-letter word 1 24 3 24 12 10 19 19 5 19 16 18 or phrase by moving from D I M 24 23 23 one chamber to another P within the pyramid. You ABCDEFGHIJKLMNOPQRSTUVWXYZ E V A may only enter each of ACROSS DOWN the chambers once R M 1 2345678910111213 1. Isn’t there any danger of 1. Doing away with the fi ghting (9) and may only striking with it? (6,5) C T O T proceed through E I I 2. Friday arrival of monk (5) 14 15 16 17 18 19 20 21 22 23 24 25 26 7. Scoff at vehicle’s carriages (8) N E openings in the 3. In the haystack fi nds HOW many words of four walls. The first something with a sharp letters or more can you S O C T 8. Go down the drain (4) EACH number in our Cross Code grid represents a different letter letter may point (4) make from this appear in any 9. Incomplete role in the of the alphabet. You have three letters in the control grid to start 4. Offer for sale where there is a Nonagram? Each word chamber. S I N I S theatre (4) you off. Enter them in the appropriate squares in the main grid, must use the central letter, demand for the goods (6) then use your knowledge of words to work out which letters 11. Very good, some say, or and each letter may be 5. Protected cousin, he’d should go in the missing squares. dreadful (8) used only once. At least FIVE ALIVE broken down (9) As you get the letters, fill in other squares with the same number one word using all nine HERE are two 13. Some repair I should have in the main grid and control grid. Check off the alphabetical list of 6. One who is not in favour ain’t letters can be found. DF IR IV FE RT miniature five- produced from across the letters as you identify them. troubled! (4) Guidelines: square water (5) 14 Good; 16 Very Good; crosswords 10. Did she leave willingly? (9) IA AS RI 14. A French postal code to MAGIC SQUARE 19 Excellent. using the same decompress (5) 12. A forger attempts to do it Any word found in the Concise grid – but the without breaking it (9) Oxford Dictionary (Tenth Edition) is letters have 16. Twist heartless guy with a A CAREER BARBARIAN eligible with the following TC LA SU MT EP fi xed portion (8) 15. One car smashed part of exceptions: proper nouns; plural been mixed up. viewer (6) USING all 16 letters of the phrase above, form nouns, pronouns and possessives; You have to 18. An active person rode off (4) four words each of four letters which will fit in the third person singular verbs; HE LU EN work out which 17. It’s a funny thing to shout hyphenated words; contractions 21. Indistinct stain? (4) out (4) grid to form a magic square in which the words and abbreviations; vulgar slang letters belong can be read both horizontally and vertically. words; variant spellings of the to which 22. Lasting suffering (8) 19. Franco-German agreement same word (where another variant ES AP TE NE ND crossword. is also eligible). 23. Minor actor with tramp on board (5) having no right to be 20. Fortunate to include a SUDOKU EQUALISER unrestrained (11) swimmer (4) Easy Hard EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box. 9 7 QUICK CROSSWORD 41 5 14 9 3 3 1 2 3 4 5 5 6 7 79 24 4 6 1 3 3 3 3 3 8 9 9358 3 2 4 9 10 PLACE the four signs (add, 10 11 11 12 13 13 7 9 5 8 9 subtract, multiply, divide) one in each circle so that 14 15 84 2 9 746 5 the total of each across and down line is the same. 16 17 18 Perform the first calculation in each 26 7 3 8 2 3 line first and ignore the mathematical law which says you should always 19 20 perform division and multiplication before addition and subtraction. 1 3 9 2 7 21 19 22 23 24 All puzzles on this page are supplied by Sirius Media Services. 23 25 26 24 25 48 5 71 3 9 To try more of our puzzles 27 28 29 interactively 681 72 27 59 online go to www.puzzledrome.com PZ1P3616 © Sirius Media Services Ltd PREVIOUS SOLUTIONS 30 31 FIVE ALIVE: QUIZ CHALLENGE: 1 Lynda Carter; 2 India; 3 Mozart; 4 The South Downs; 5 Prism; 6 The forum; 7 127 Hours; 8 Dutch gin; 9 Golf; ACROSS 21. Kill (4) 6. Conspicuous (7) 10 Unwritten law. Colic; Model; Stems. (1) Across – 1. Longing for the 22. Twenty-four 7. Betrayal (9) Down – Comes; Ladle; Calls. CROSS CODE CRYPTIC CROSSWORD: past (9) hours (3) (2) Across – Hedge; Bread; Timid. 10. Metallic element (9) 1 2 3 4 5 6 7 8 9 10 11 12 13 Across – 1 Manageress; 7 Namur; 8 Baldric; 10 Horrible; 11 Anon; 13 6. Conjunction (3) 23. Adult female (4) X G P K W R M O Y S D F L Course; 15 Cinema; 17 Rind; 18 Barbados; 21 Serious; 22 Bacon; 23 Down – Habit; Dream; Ended. 11. Mix (5) Vestmented. 8. Windpipe (7) 27. Bring upon 14 15 16 17 18 19 20 21 22 23 24 25 26 NONAGRAM: 12. Stomach (5) E H J B C U N T A V I Q Z 9. Sedimentary oneself (5) 14. Wide expanse of Down – 1 Mimer; 2 Narcissi; 3 Gobble; 4 Rule; 5 Strange; 6 On the acute; aunt; auntie; caul; clue; cult; rock (5) EASY SUDOKU HARD SUDOKU MAGIC SQUARE: 28. Poison (7) water (3) cards; 9 Canvassing; 12 Bit by bit; 14 Unnerve; 16 Lassie; 19 Diced; cultic; cute; cuticle; cutie; cutin; etui; 10. Small horse (4) clam; lope; apes; 20 Loft. 30. Crazy (3) 15. Foot digit (3) 135679842 652194837 INCULCATE; lieu; luce; lucent; lucite; 11. Child’s protective 824513697 147836259 mesh. QUICK CROSSWORD: luetic; lunate; lunatic; lune; lute; lutein; 31. Expiation (9) garment (3) 17. Limp (7) 769248513 839257146 1 Scissors; 5 Thus; 7 Antipodes; 9 Pint; 10 Stop; 11 Jerks; tuna; tune; tunic; tunicle; ulna; uncial; DOWN WORD PYRAMID: Across – 13. Body powder (4) 20. South American 3 9 1 7 8 6 4 2 5 7 6 4 3 2 8 9 1 5 Walnut dashboard. 14 Sauce; 15 Exalt; 16 Argon; 17 Basin; 18 Shiny; 19 Style; 22 Reek; uncle; unit; unite; unlace; unlit; untie; 1. Mesh (3) cowboy (6) until; utile. 14. Mixture of rain and 458132976 985641372 EQUALISER: 24 Boor; 26 Dandelion; 27 Tine; 28 Sycamore. 2. Mass of eggs (5) 24. Existing (5) 672495381 213579684 snow (5) Clockwise from top 3. Persistent pain (4) 25. Killer whale (4) 5 8 6 9 2 7 1 3 4 3 7 8 9 6 5 4 2 1 Down – 1 Ship; 2 Sent; 3 Olive; 4 Shock; 5 Ties; 6 Sympathy; 7 16. Chewy sweet (6) left – subtract; 4. Footballer (inf.) (6) 26. Glen (4) 947351268 491782563 multiply; divide; Anguished; 8 Steam iron; 11 Jeans; 12 Rugby; 13 Sense; 14 Subtract; 18. Abhor (6) 213864759 526413798 add. Total: 5. 20 Tides; 21 Lilac; 23 Kale; 24 Boom; 25 Rile. 19. Corner (5) 5. Recess in church (4) 29. Consume (3)

www.heartofengland.nhs.uk Find your way around the hospital page 16 Department evel Accident & Emergency G Antenatal G Badger Clinic G Blood Tests G to City Cardiology Centre Children’s Development Centre G Children’s Outpatients G Children’s A&E G d Day Surgery Unit G incoln ardley Green oa Delivery Suite G House Devon House Bordesley Green East Diabetes Outpatients G Dietetics / Outpatients G Hawthorn Birmingham Endoscopy G House G ENT / Hearing Centre athology B9 5SS Eye Clinic G Stratford Faith Centre G House Day Fracture Clinic G Surgery Childrens Gynaecology Clinic G Staff 0121 424 2000 Hawthorn House G G Education Centre Diabetic Infection & Tropical Medicine G MID utpatients Intensive Care Unit Education CentreG G Medical Day Hospital enal MIDRU Occupational Health G Outpatients Clinics 1-10 G Centre lock Pharmacy G Tower Physiotherapy G lock Pre - Operative Assessment Unit G Respiratory Physiology G G MAIN visitors Speech & Language Therapy Hearing Theatres AE ENTANCE G Centre X-ray/MRI/CT adiology Maors Wards Fracture Tower lock Clinic visitors AE Wards to staff utpatients Minors ordesley Childrens House Wards to to City eech Ward rincess Centre owan Ward of Wales Discharge ounge Womens visitors visitors nit Centre lock Wards to 6 rincess of Wales Womens nit Aspen Ward Cedar Ward East y Green Maple Ward ordesle

ey to symbols Information/eception Car park info hut Coffee shop/estaurant

us Stop Car park Car park pay machine

Travel information screen Disabled car park Cycle shelter

Birmingham Chest Clinic

Birmingham Chest Clinic 151 Great Charles Street, Queensway, Birmingham, B3 3HX

Phone: 0121 424 1950