Good Hope Hospital www.uhb.nhs.uk Part of University Hospitals news NHS Foundation Trust Good Hope Hospital May 2018

Page 5 Page 7 Page 9 Meet our fi rst consultant Patients enjoy sing-a-long Have your say on new radiographer sessions on Ward 23 development plans

Amazon lockers have arrived at hospitals

Divisional Director of Operations Andrew Clements checks out the new lockers

As part of a project looking at ways to improve staff experience, we have Staff gave Pam Whittington, centre left and Jayne Hathaway, centre right, a great send off installed Amazon lockers at Heartlands, Good Hope and Solihull hospitals.

Staff can now choose to have Amazon orders delivered direct to a locker on Goodbye to site, and saving time which would have been spent collecting missed deliveries. The Heartlands locker is located at the main entrance on the ground fl oor behind the escalator. dedicated friends after The Good Hope locker is located near the A&E entrance, outside wards 21-24. The Solihull locker is located near the south entrance, next to Pharmacy.

almost 50 years of service For any queries, please email [email protected]. Matrons and senior sisters at Good Hope an interest in our lives and wanted to know same day earlier this year. uk Hospital gathered to bid a fond farewell about children/holidays/weddings, with some Their colleagues organised a surprise party to their PAs Pam Whittington and Jayne of us even ending up on their offi ce ‘picture with a buffet and cake, and both Lynn Fisher Hathaway – who have retired after 48 years board’. and Emma Harthill sang the praises of Pam combined service. “They have gently steered us in the right and Jayne and their hard work over the Patient turned up direction for over 20 years and we don’t years. Pam started at the hospital in 1991 and know what we will do without them. They Pam said: “It’s my colleagues that have at A&E with broken Jayne joined her in 1996 and the pair have are a sad loss to the organisation and we made coming into work so enjoyable and been inseparable ever since! wish them all the best for their retirement.” what’s made Good Hope, great! It’s been a fi nger nail They both moved to medical and surgical Pam plans to spend more time with her privilege to work here because we all care services providing PA support to senior seven grandchildren and husband Rob after for each other. I’ll miss everyone but I am A patient visited the Emergency sisters and matrons in 2000. They provided retirement, while Jayne has joined the gym glad Jayne and I are retiring at the same Department after breaking a fi nger nail an invaluable support service to the team, and is hoping to get fi t, although she didn’t time.” on a night out. advising on annual leave, pensions and have a day off sick in 21 years of working at Jayne echoed what Pam said: “I have loved income tax and offering a safe haven for the hospital. working here, there have been fun times and We have collected a list of unusual staff to come in for a biscuit or cup of tea. Pam and Jayne always agreed that they sad times. Pam and I have known each other reasons people attended A&E when Lynn Fisher, head nurse for division 5, were going to retire together, there was a for so long that we’re like an old married really they should have received more said: “Pam and Jayne were the fonts of all time a few years ago when Pam considered couple, usually knowing what the other one appropriate treatment elsewhere. knowledge and helped us enormously as an earlier retirement. However, she stuck to is thinking.” See page 3 to fi nd out more about senior sisters and matrons. They always took her original plan and the pair retired on the which NHS services you might need.

Building Healthier Lives Find your way around the hospital page 12 2 news May 2018

It’s in your hands

The World Health Organization SAVE LIVES: Clean Your Hands global campaign, was launched in 2009 and is celebrated annually on 5 May. It plays a major role in promoting hand hygiene in health care around the world. This year, we are backing this campaign with a range of activities on the wards and departments at HGS. Look out for the Infection Prevention and Control team who will be out and about with Glo Boxes and Agar plates, prize draws and competitions to take part in. Take a selfi e with Mr Mascot who will be Trust chief executive Dame Julie Moore cuts the ribbon at the offi cial opening accompanying the team and share it with us on twitter (@uhbtrust) using the hashtag #HandHygiene to show your support for the campaign. ‘Without these facilities I Hindu Community Health Fair in May am not able to come to the

A community health awareness event is taking place on Saturday 19 May. hospital on my own’ The Hindu Community Health Fair is being held at Shree Hindu Community Centre, 541a Warwick Road, Tyseley, A Changing Places toilet for patients and toilet facility open, as it means I can go to Birmingham B11 2JP. visitors with complex disabilities has the toilet with dignity, which is so important The event runs from 10am to opened at Heartlands Hospital. to me.” 12.30pm and will be followed by The Changing Places toilet at Heartlands lunch. Trust chief executive, Dame Julie Moore Hospital is located adjacent to Ward 3 and The Trust has worked closely with the joined staff, patients and visitors along with can be accessed by requesting a key from Hindu community to put together this Trust Chair, the Rt Hon Jacqui Smith to open the main hospital reception, as well as from important event for a third time. the changing places facility by cutting a Ward 3 staff. The Hindu Community Health Fair ribbon and unveiling a plaque. On opening the new facility, Dame Julie aims to encourage residents to fi nd Changing Places toilet facilities are Moore said: “We are really pleased that out about their health needs. different to standard disabled toilets, and we’ve been able to open the hospital’s fi rst Experts will be on hand to advise are designed to meet the needs of people Changing Places toilet. about healthy eating, diabetes, with conditions such as muscular dystrophy enable them to get out and about and “They are vitally important to patients retinal eye screening, bowel cancer and multiple sclerosis, as well as those with enjoy the day-to-day activities many of us who are unable to use a standard accessible and abdominal aortic aneurysm spinal or brain injuries. take for granted. toilet, and provide much more space for screening, weight management, the Patients and visitors to the hospital can Tracey Surgeoner, aged 52, from Sutton individuals and their carers, as well as hospital’s multi-million pound ACAD use the specialist facilities, which come Coldfi eld, regularly visits Heartlands equipment to help them use the facilities development and much much more. equipped with a hoist and adult-sized Hospital as a patient and attended the safely, comfortably and with dignity. I am Among the experts who will be taking height adjustable changing table, along opening of the facility. She said: “Without proud to be here today.” part on the day will be consultant Dr with space for both the individual and their these facilities I am not able to come to the Srikanth Bellary who will talk about carer, safely and in comfort. hospital on my own, I would need a carer For more information about Changing diabetes. National fi gures show that over ¼ million with me. Places, visit www.changing-places.org people need Changing Places toilets to “It is amazing to have the Changing Places

Chief Executive Dame Julie Moore to retire this year Dame Julie Moore, Chief Executive of services equitably to the populations served talented and professional people doing we did back then and we have an enviable University Hospitals Birmingham NHS across Birmingham and Solihull, whilst work of real value to people, has been, and reputation for the quality of care we Foundation Trust, has announced that she enabling the best use of all the hospitals’ still is, an honour and a privilege. give. This is all due to the fantastic efforts will be retiring later this year. resources. “I am immensely proud of all we have of all the teams working within this Dame Julie has been Chief Executive achieved for our patients. When I arrived organisation.” Her decision follows the successful of UHB since 2006. She said: “Whilst this here, there was a huge surface car park Dame Julie has not yet fi nalised her leaving merger of the Queen Elizabeth Hospital has been a hugely demanding job, it has where the Queen Elizabeth Hospital date but it will be towards the end of this Birmingham with Heart of NHS also been one of the most rewarding and Birmingham now stands. We now treat summer. The Trust’s Board will be making Foundation Trust, to deliver high quality pleasurable. To work with such skilled, more than double the amount of patients arrangements to appoint a successor.

Building Healthier Lives Find your way around the hospital page 12 May 2018 news 3

Midwives leading Patient visited Emergency the way with quality care for patients Department because of a Midwives and maternity staff are invited to join us on Friday 4 May for tea and cake to celebrate International Day of the Midwife. broken fi nger nail We're participating in the Great Midwifery Cake Off (#RCMCakeOff). Cakes will be judged and an individual voucher prize will be given to the Patients have visited our A&E departments winner on the day but you could also at Heartlands and Good Hope for be in with a chance of winning the everything from a broken fi nger nail on a £200 individual prize from the RCM, night out to toothache and athlete’s foot. if your cake gets the most likes on Facebook. We’ve put together a list of real life Our staff will also be showcasing examples of why some people visited the quality initiatives that they have been emergency department when they would involved in to improve care for our have been treated more appropriately patients. elsewhere. Picking the correct service can help ease Morning tea and cake – Heartlands pressure on our already busy emergency (Princess of Wales seminar room) 11am services – and its also best for the patient. – 12noon Afternoon tea and cake – Good Hope (Antenatal Training room) 2 – Choose the right NHS 3pm service for you

Are you unsure which NHS service to use? Choosing the right NHS service can ensure International you get the fastest and most appropriate the midw of ife treatment for you and it also helps us by These are real patients who have visited Patients could have received more day reducing pressures on our busy accident our Emergency Departments appropriate treatment at… & emergency services so our staff can concentrate on helping those patients most Patient had broken false fi ngernail after a A nail bar. in need. night out. Only in urgent situations, such as limb weakness, slurred speech or loss Patient who required a repeat prescription. A walk-in centre or GP surgery. of consciousness; severe chest pain, Paper switch-off Patient with a two month history of rib severe bleeding, trouble breathing or a A GP surgery. for GP referrals suspected broken bone, should you visit pain. an A&E Department. These departments Patient who had visited their GP and had As part of a national programme to at Heartlands and Good Hope are very been booked for a scan of their shoulder oversee the NHS to move to a fully- Patient should have waited for shoulder busy with us seeing on average over 5,743 in one week’s time. Patient came to the electronic GP to hospital referral system, scan in one week’s time. patients a month who arrive by emergency Emergency Department to see if a quicker the Trust has agreed with NHS England to ambulance, on top of those who self- scan was available. deliver paper switch-off for GP referrals present. Over a third of these patients could in all specialities across Heartlands, Good have been seen by an alternative health Patient had visited GP and was told sports Hope and Solihull hospital sites by 31 service provider. soft tissue injury would take two months to Patient should have believed GP’s advice July this year. To help our staff care for these very improve. Nothing had changed after one and waited for two months as directed. poorly patients, please consider whether month so patient attended ED. your symptoms could be better treated by The national programme is being Self-care, GP or chiropodist depending on another NHS service. Patient had athletes foot. delivered collaboratively between severity. So, if you are considering coming to A&E, NHS England, NHS Digital and NHS please think about whether this is the right Improvement, working in conjunction Patient had toothache. A dentist. place for you. with Trusts and CCGs. Following the paper Care for yourself at home if you have a switch-off, GPs will be required to send Patient had an itchy eye and suspected common health issue, like a cough, cold, A pharmacy or GP surgery. all referrals electronically through the conjunctivitis. sore throat or headache. Make sure you get e-Referral Service (previously known as plenty of rest and take your usual painkillers Choose and Book), which enables patients Patient had had unprotected sex and was or medicines, if you need them (always read Patient could have visited a sexual health to self-manage their appointments concerned about sexually transmitted the label). clinic. www.umbrellahealth.co.uk using a reference number and reduces infections (STIs). Visit a walk-in centre, minor injuries unit administrative time. or urgent care centre if you have an illness As part of the phased switch-off the A staff member had a history of or injury, and it can’t wait until your GP A walk-in centre or GP surgery. Trust has gone live with the paper indigestion. surgery is open. Find your nearest one at referral rejection process for a number www.nhs.uk A patient had sunburn. A pharmacy. of specialities including Plastic Surgery Ask your local pharmacist for advice about and Stroke Medicine and Elderly Care lots of common health issues. and Dermatology. Full details of the e-RS A child had a rash but was otherwise well. A pharmacy or GP surgery. Make an appointment with your GP if changes can be found on the intranet you are feeling unwell and it’s not an A paramedic wanted antibiotics for her under E on the A-Z. A walk-in centre or GP surgery. emergency. All GPs will offer an emergency urinary tract infection (UTI). out-of-hours service.

Building Healthier Lives Find your way around the hospital page 12 4 news May 2018 This month's Charity news

Diary dates Runners sign up for fun run Birmingham Classic 18 June Edgbaston Priory Club Join the hospital charity for a fantastic day of tennis and see some of the world's to celebrate Good Hope most famous tennis players take to the court in the most celebrated pre- Wimbledon tennis event. You can see the likes of Garbine Muguruza, Johanna Konta and Petra Hospital’s 75th Anniversary Kvitova! With your Charity ticket you will get a To celebrate Good Hope Hospital’s 75th goody bag on arrival and the Charity anniversary, a staggering 75 runners are team will be on hand to answer any taking on the Great Midlands Fun Run this queries. The event will have refreshments summer. and shops selling sports merchandise. Tickets are £7 for adults, £5 for NHS Staff The event on 3 June is a challenging but and £4 for children fun eight and a half mile run around the ƀ hospitalcharity.org/events to book. streets of Sutton Coldfi eld, beginning in the town centre, and taking in the sights of the Great North Swim local area. 8-10 June, 2018 One team taking part is the self-proclaimed Lake Windermere ‘Team Chemo’. The dedicated bunch of fun runners will be lacing up their trainers to Take part in the one mile Great North raise money to support the Haematology and Swim 2018 whilst supporting the hospital Oncology Day Unit at Good Hope Hospital. charity. Gemma Chance, a staff nurse at Good Hope Choose which day and what time you Hospital and the driving force behind the want to swim, one mile waves available team, said: “I thought it would be great to over all three days of the event. put in a team from the chemotherapy unit at For more information contact: Good Hope Hospital. The Sutton fun run is a ƀ [email protected] or go big event in the Sutton Coldfi eld calendar so ‘Team Chemo’ from Good Hope Hospital to hospitalcharity.org/events what better way to raise money for a great cause?” Teams from the local New Hall Hotel and really fun day, not just for those taking part Tandem Skydive The other teams from the hospital are the local Specsavers are also getting involved. but for the hundreds who will come out to 16 June Radiology Department, Treatment Centre, Fundraising manager at Good Hope watch them. I am extremely proud to see the Hinton Airfi eld, Oxfordshire Good Hope Madwives (Midwifery), Good Hospital, Laura Power, said: “It’s fantastic to hospital so well-represented. Good luck to Hope Good Lookers (Ophthalmology) and see so many teams from the hospital taking them all!” Take your fundraising to new heights and even six members of staff from the Charity. part in the fun run this year. It will be a do a Tandem Skydive for your hospital charity! A deposit is just £50 and the minimum sponsorship amount is £300, 100% of the money you raise goes to the Charity. For more information, contact: Easter Egg Hunt springs more than ƀ [email protected] or go to hospitalcharity.org/events £1,500 for the hospital charities Critical Care staff The Easter Egg Hunt, which took place Hospital, Heartlands Hospital and Good take on Wolf Run on a sunny Sunday, brought hundreds of Hope Hospital. Funds were also raised for families along to Sheldon Country Park to Solihull’s new chemotherapy day unit, An amazing team of 39 members of mark the beginning of spring. through the sale of raffl e tickets. critical care staff across Heartlands and The raffl e, the winner of which will be Good Hope Hospitals took on the 10k There were fun activities aplenty for announced on 31 May, gives people the Wolf Run on 7 April raising £2,600 for everybody to enjoy, including face painting, chance to win a £2,000 cash prize, or a their departments. an ice-cream van, a bouncy castle and week’s holiday accommodation in Greece. carousel, food stalls, and the farm with and Samantha Howell, fundraising manager The team decided on this challenge small animals available to pet. for Solihull, thanked all those who turned when nurses Dean Naylor and Rachel The children, many of whom were painted up on the day and added that a similar Sawbridge were together on a night as bunnies to match the theme, loved the Easter themed event was being planned for shift. egg hunt and activity sheet which sent next year. Dean said: "We wanted to do them around the park, searching for clues She said: “Thank you to everybody who something for the hospital charity to to lead them to the delicious chocolate egg came along to the Easter Egg Hunt, the raise money for critical care and we at the end! And for those bigger kids who day’s success was down to all of you, thought the Wolf Run sounded fun, and chose to work for their Easter treats, there showing up and getting involved! defi nitely hard enough to make people was a 5km chocolate run. "Thank you also to everybody who want to sponsor us." The event raised more than £1,500 for donated on the day, through raffl e ticket Laura Power, fundraising manager at the Children’s Appeal, which is aiming to sales, and buying Charity hoodies. We are Good Hope Hospital Charity, thanked the refurbish the children’s areas at Solihull already looking forward to next year!” The Easter Egg hunt was a hit with youngsters team for their incredible efforts.

Building HealthierTo nd out Lives more about how you can support the charities, please visit hospitalcharity.org or contactFind theyour team way aroundon 0121 the 371 hospital 4852 page 12 May 2018 news 5 Louise takes on exciting new role as our fi rst consultant radiographer

We have appointed our fi rst consultant Hospital in 2016. radiographer in a forward-thinking move When she saw that we were recruiting our aimed at benefi ting both patients and staff. fi rst plain image consultant radiographer she thought it was too good a chance to miss. Louise Small, who has worked at all of the She said: “I wanted the job because it was three HGS hospital sites over the years before the fi rst post of its type in Birmingham and becoming a university lecturer, returned to it was across a bigger trust - I thought you the Trust to take on the exciting new role in have to grab these opportunities when they January. come up.” The role – which is a new one – is aimed She is looking forward to the challenges of at boosting and developing radiography her new role. in the Trust. As part of her role she is “For me, my role is to help improve the leading a team of 11 plain fi lm reporting service, improve quality, and to help increase radiographers across all of the three HGS the research profi le in radiography. I want sites. to work with radiographers and staff in She aims to improve report turnaround other departments to improve radiography times for images such as X-Rays and help education. I also want to see how we can develop the educational side of staff work safely and effi ciently together for the development in conjunction with the good of the patient. department educational leads across all sites. “I’d like to make patients’ care more She also aims to work with other professions seamless and encourage more team working to develop shared learning between to ensure patients have the best outcome.” Louise Small at work at Heartlands Hospital disciplines, keeping the patient at the centre She also wants to maintain the of everything we do. department’s high level of reporting accuracy Louise qualifi ed in 1991 at Selly Oak by continuing the monthly audit of reporting Hospital and fi rst joined Heartlands Hospital accuracy. She is determined her department should organising accredited study days which in 1992 as a radiographer. She worked in Louise plans to use her university teaching not rest on its laurels and always be striving will be advertised nationally with aim of various radiography departments before background and experience to aid staff for more improvements. attracting a diverse range of health care joining Birmingham City University as a development and is already introducing Having a consultant in position should also professionals with an interest in developing lecturer in radiography and then as post lunchtime talks for staff. She will work with boost the reputation of the department and their knowledge of image interpretation. graduate programme director. At BCU she all staff ranging from undergraduate student raise the profi le of the Trust. She’s already Louise is also completing a piece of research gained her Masters in Education and PG Dip radiographers to doctors studying for their planning to organise special interest groups looking at the role of clinical history in in image reporting. plain image interpretation exams as part for radiographers across the the valuation of chest radiographs. Once She joined Royal Wolverhampton NHS Trust of their Fellowship of the Royal College of region. Louise has fi nished this she hopes to have it as a consultant radiographer at New Cross Radiologists. Louise and her colleagues are also published later this year. Keeping you up-to-date with our fi rst month after merger created new Birmingham hospital Trust

From April 1 our hospitals and community templates etc. for you to use going forward. services became part of an enlarged There will not be any signifi cant change University Hospitals Birmingham NHS to operational and clinical structures, or Foundation Trust (UHB). ways of working, as part of the immediate integration: the principle is “business as The merger by acquisition brought usual”. Staff engagement sessions will together University Hospitals Birmingham continue to keep you up to date as there is NHS Foundation Trust - which runs the still work to do following the merger. Queen Elizabeth Hospital Birmingham - and The next sessions are at Solihull Hospital Heart of England NHS Foundation Trust, lecture theatre on Friday 4 May at 9am, Wed which managed Heartlands, Good Hope and 6 June at Good Hope lecture theatre and Solihull hospitals. Wed 4 July at Heartlands Hospital Lecture All individual hospital and clinic names Theatre. remain the same, including the Birmingham As a result of the merger, the following Chest Clinic. changes to titles and responsibilities, have West remains COO (QEHB) Directors of Nursing (QEHB) will You will have noticed same changes such come in to effect. • Michele Owen becomes the Trust’s become Divisional Heads of Nursing. as these new signs (pictured) which have Dr Dave Rosser is to become Deputy Interim Chief Nurse and Margaret All deputies will become Deputy gone up outside our hospital sites. Staff Chief Executive and will retain his Medical Garbett becomes Interim Director of Divisional Heads of Nursing desk top screens and the intranet landing Director responsibilities Nursing (HGS) • All Clinical Directors at HGS will page have also changed. Kevin Bolger, Executive Director of • Tim Jones becomes Executive Director become Clinical Service Leads. And if you click this link http://sharepoint/ Strategic Operations, will oversee the of Workforce and Innovation, Clinical Directorates will be known communications/default.aspx it will integration and alignment of clinical and retaining his previous responsibilities as specialties/departments, as take you to a number of newly branded non-clinical services across the enlarged • Heads of Operations at HGS will appropriate. communications tools including a staff Trust become Divisional Directors of handbook, new email footer, letterhead • Jonathan Brotherton will become Operations If you have any questions please email templates, compliment slips, powerpoint Chief Operating Offi cer (HGS). Cherry • Heads of Nursing (HGS)/Associate [email protected]

Building Healthier Lives Find your way around the hospital page 12 6 news May 2018

Dying Matters

Solihull Hospital is hosting events to mark the nationwide annual Dying Matters Awareness Week.

The aim is to create a friendly space for people to ask questions about end- Spotligh o of-life care issues, such as making a Membership will, planning a funeral or coping with bereavement. The programme of events includes:

• 15 May – Awareness and information stand in main foyer • 16 May - Dying matters afternoon tea, ward 8 (2pm-4pm) • 17 May - Dying matters afternoon café - Seasons restaurant (2pm- 4pm) • 18 May - Dying matters - student forum Education Centre (1pm – 2pm)

The theme for this year’s week is ‘What can you do?’ which challenges people to do something practical. People are being urged to consider what they can do in their community. It might be something for themselves, like making a will, or something for someone else who is bereaved, or caring for a dying relative. This could be something as simple as cooking a meal or walking the dog, but can make a huge difference to someone coping with death or bereavement. Jan Biggs, palliative care CNS, who is leading this year’s Dying Matters events at Solihull, said: “We held a few events last year, and they were so successful we wanted to do it again. Lots of people had so many questions, or said they were glad to be able to talk about death. We were able to highlight to Left to right: Gerry Moynihan, Associate Governor for Hodge Hill, Keith Fielding, Associate Governor for Yardley and Sandra White. our staff members and the public, what support and information is available both in the hospital and community. It can be an awkward subject but if we Did you know…? What does being a developments at our hospitals via a can’t talk about it we only make it more member involve? monthly newsletter. diffi cult to deal with.” As a Foundation Trust there is a • Learn about opportunities and other Jennifer Brewer, lead palliative care constitutional requirement to run a ways you can get involved, i.e. patient nurse, said: “Dying Matters week is Membership Programme. This programme You can: forums and volunteering. an important event for the Trust to be plays an important role to develop and • Receive discounts from local and part, and for the last few years running improve services by members having their • Vote for your local Governor who national companies via the Healthcare has been supported across the Trust by say about the future of their hospitals will represent you, or even stand as a Staff Benefi ts (HSB) discount card. our fantastic teams and members of the and advising us of the needs of the local Governor yourself. wider community. I would encourage communities. • Have access to a Governor who will For more information and details on all hospital teams to think about what represent you, keep you informed and how to obtain a card contact: www. they can do to promote the week Our employees automatically become bring your views back to the Trust. healthcarestaffbenefi ts.org within their own areas, in order to raise members upon commencing their • Receive monthly newsletters and awareness.” employment with the Trust. In the area invitations to the Membership Health covering Heartlands Hospital, Good Seminars (MHS) held across all 3 Hope and Solihull, we run a Membership hospital sites. For staff members this Programme with approximately 27,000 can be used as part of your continuous Our next health GET IN TOUCH members, which include staff, patients and professional development (CPD). On seminar is in May the public. request attendance certifi cates can be Hello and welcome to the May edition We have two membership constituencies provided. of news@. We hope you enjoy reading as follows: public constituency and staff • To view the 2018 MHS Topic: Kidney Stones presented by Ather about some of the great things going constituency. programme and previous MHS Abdelbaky, Consultant Urologist on across the University Hospitals A public member is a member of the Trust presentations, visit: www.uhb. Date: 16 May. Time: 5pm. Venue: Birmingham NHS Foundation Trust. in a public constituency who could be either nhs.uk where you can also fi nd Heartlands Hospital Education Centre a patient or member of the public. out more about upcoming talks If you have a story or an event coming The staff constituency is divided into four and about becoming a member To book your place on this seminar please up which you think could be suitable to classes. These are: medical and dental, of the Trust. email: [email protected] feature in news@ please do get in touch nursing and midwifery, clinical support and • Be invited to events and groups to or telephone the membership offi ce on 0121 with the communications team on 0121 non-clinical support. gain an inside view on your local 424 1218 424 1809 or email communications@ hospitals. heartofengland.nhs.uk • Keep up-to-date with news and

Building Healthier Lives Find your way around the hospital page 12 May 2018 news 7 Staff stage sing-a-long sessions for patients

Staff are running monthly sing songs for stroke patients on Ward 23 at Heartlands Hospital.

The sessions have gone down well with patients who join in the fun and fi nd it therapeutic. Comment of the Many of them enjoy singing along even month though they may have communication issues. Staff from across the ward join in the 30- Dear Cardiologist Dr Rama 40 minute sessions whether they are from nursing, housekeeping or therapies. Satyamurty, Occupational Therapist Carmen Lygo, who has been organising the sessions, says they I will always remember the day have a therapeutic effect on patients. I was admitted at Heartlands “It started off for International Older Hospital for a heart procedure. People’s Day and I thought maybe we’d start singing sessions so it started as a one It was one of the toughest times off but went down really well and all the of my life. Other than God and staff got involved so we did it monthly. It’s my loved ones there is no other lovely to see the difference it makes and it’s person on this earth who has really good therapy for them.” The focus is usually on songs from the had a greater impact on my 1940s or 50s. The latest session’s song list life. Words alone will never saw Pack up Your Troubles, Blue Moon and capture my sincerest gratitude. Hound Dog added to the repertoire which Your staff’s caring attitude was has previously featured old time favourites Ward 23 staff enjoy a laugh and a song with patients such as My Old Man’s A Dustman and Roll also exceptional during the Out the Barrel. procedure.

Narmada Keshav (Patient)

Staff Wellbeing events

Organiser Carmen Lygo

Personal Health Budgets pilot project

The Trust, working in partnership with Birmingham and Solihull an individual’s needs, preferences and wishes more often and CCG, the local authority and John Taylor Hospice is piloting the therefore quality of life for both the individual and their family Discover how you can make small changes use of Personal Health Budgets (PHB) for individuals at the end of can be improved. towards becoming healthier and happier by their lives. The pilot is taking place on wards 24, coming along to one of the Staff Wellbeing 29 and 30 at Heartlands Hospital and events being held in 2018. Get involved The pilot, which began on Monday 9 April, is to enable patients once complete, the fi ndings will be in the activities which will be announced and their families to have greater choice and control on how evaluated, and the success of the pilot in the coming weeks and learn something money is spent at the end of their lives, and to facilitate their determined. new. Remember this event is for YOU. wishes as far as possible. A PHB helps someone know how much money they have For further information, contact • Friday 4 May at Good Hope Hospital available to spend on meeting their health and wellbeing needs Jennifer Brewer, Lead Palliative Care • Thursday 30 August at Solihull and the things which are most important to them, which is Nurse on ext 43440, or Maragaret Hospital planned between them and/or their representative and the Trust. McLaughlin, Lead Nurse Complex • Friday 9 November at Heartlands By providing greater choice and control the Trust can meet Discharge on 0121 424 0084 Hospital

We look forward to seeing you there.

Building Healthier Lives Find your way around the hospital page 12 8 news May 2018

BHBN’s LATEST RADIO SCHEDULE Value diversity to deliver BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage better care for our patients Building (original Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app. The Trust’s Chief Executive, Dame Julie Moore has spoken to the Nursing Standard MONDAY about her sexuality to show her support Music from Stage and Screen – for LGBTQ+ staff across the NHS and those 4pm Miranda Burns in public life who may be afraid to be 5pm Good Vibrations – Donna Joseph themselves. 7pm Hospital Request – Samantha Johnston 8pm The Evening Show – Dale Hobson Speaking to the Royal College of Nursing’s TUESDAY magazine, Julie recalled her fi rst encounter 4pm Playing it Cool – Pete Bayliss with anyone who called themselves a lesbian. 6pm Easy Listening – Kelly Howell Julie said: “My fi rst encounter with anyone Queen Elizabeth Hospital Requests – who openly called themselves lesbian was 7pm Nick Whitehouse when I was a nursing student. 8pm The Evening Show – Paul Millington “I was working on a female medical WEDNESDAY ward and I arrived on a late shift to receive handover from the ward sister, who 4pm The Rock Years – James Chew explained that a patient had taken an 6pm Words & Music – Brian Henderson overdose in a suicide attempt. 7pm Good Hope Hospital Requests 8pm The Evening Show – David Elliot “While the handover wasn’t hostile in any Chief Executive Dame Julie Moore speaking at our recent conference way, the ward sister told me that this woman THURSDAY was a lesbian, so it was no surprise that she 5pm Thursday Tea Time Show– Bill Waldron wanted to kill herself. Julie was true to her word. Then onwards she and gender identity conference, held at Solihull Hospital Requests – Geoff 7pm “An assumption had been made that the would take her partner to all hospital events Heartlands Hospital, where senior LGBT O’Brien patient couldn’t possibly have a normal or and said: “The sky didn’t fall in.” people can stand up and be counted and 8pm The Evening Show – Chris Friday happy life because she was a lesbian. Julie went on to say: “Many people in visible. FRIDAY “As I continued through my clinical career, senior positions in the NHS and public life are “I want our trusts to be places where all getting promoted and making my way up still afraid to be open about their sexuality. staff are free to be themselves, where we 4pm Let’s Get Quizzical – Emma Boydell 6pm Pick & Mix – Brendan Delaney the ranks, I remained secretive about my “In my own organisations, you might think truly represent the wider community we 8pm The Evening Show – Rhi Sprague home life and my partner.” serve and where we can all work together 10pm BHBN Country – Dave Horton After Julie moved into management, she and look after our patients to the best of our CBSO Concerts when broadcast became tired with the actions of another I want our trusts to be ability. are on Fridays from 7pm director who would challenge her about her places where all staff “We will not deliver the best care unless we SATURDAY sexuality and make comments like her ‘not value our diversity.” having the right man yet’. are free to be You can read the full article at the Nursing 7am Weekend Breakfast – Dave Horton Becoming weary of the harassment, Julie Standard website. You must subscribe, or 9am BHBN Gold – Colin Monnaf complained to the chief executive. Nothing themselves be a subscriber to the Nursing Standard to 11am The Frock Show – Sarah Morris happened as a result - but she was also fed access the article. Queen Elizabeth Hospital Requests – Anita 1pm Shah, Michelle Woodhouse (Military up with the secrecy and evasion. that staff would fi nd it easier to come out, Ward) (Alternate Weeks) Later applying for a job in Birmingham, considering I am so public. However, habits 2pm Living up the weekend Julie decided that if she were to be successful developed over a lifetime take a long time to Staff and allies are welcome to join our 5pm Saturday Disco – Marky B she would be open from the start, and if the change and some staff keep their sexuality Rainbow Friends group at the Birmingham 8pm Soul Train – Peter Bayliss organisation was not prepared to accept that fi rmly hidden. Pride parade on Saturday 26 May. If you’d 9pm The Reggae Selection then she didn’t want to work there. “This is why I feel it is so important that we like to join the Friends on the day email SUNDAY On appointment to her role in Birmingham, hold events like our fi rst sexual orientation [email protected]. 8am Laid Back Sunday – Bill Waldron 10am Kitch & Kool – Brendan Delaney Noon Mystery DJ / Music Selection The Sunday Bash – Graham Allen 1pm sponsored by Psychotron Records Hospital Requests and Duets From 4pm Celebrating Purple Day for epilepsy The Decades – Shaz Hill 6pm Asian Mix – Raveeta Banger 8pm The Evening Show – Doug Jackson 10pm BHBN Classical Collection awareness

ALL OTHER TIMES – THE BHBN MUSIC The Trust’s new clinical nurse specialist SELECTION – including the light lunch for epilepsy took part in an international weekdays at 1pm and three hours of late night love songs from 11pm. awareness day. Available on channel 9 on the premier bedside units and in all parts of the hospital by logging Sarah Tittensor spent Purple Day meeting onto the qe charity-guest wifi and following the listen live links on bhbn.net members of the public by going around our hospital sites and staffi ng our display stands. She said: “I had a very positive response from passers-by at all three sites and a lot bhbn.net to donate: of people were very interested that we now had a clinical nurse specialist for epilepsy. ” Purple Day is the international epilepsy awareness day and is always on 26 March. It is backed by epilepsy charities and the Epilepsy Nurses Association (ESNA) of Sarah Tittensor spreading the word about epilepsy which Sarah is a member of the executive committee.

Building Healthier Lives Find your way around the hospital page 12 May 2018 news 9

Nursing Conference Your chance to help shape Working Together the future of Heartlands

An open meeting is being held this month to give people the chance to fi nd out more about our plans for a multi-million pound new building.

Councillors have granted planning permission for our new Ambulatory Care and On Thursday 10 May, health staff from Diagnostics Centre at Heartlands Hospital. across the city are invited to attend the Having achieved this major milestone, we fi rst joint nursing conference delivered would like to encourage anyone with an by nurses across Heartlands, Good interest in viewing the latest plans to attend Hope, Queen Elizabeth and Solihull an open meeting on Tuesday 15 May at St hospitals. Paul’s Centre, 405B Belchers Lane, Bordesley Green, Birmingham B9 5SY between 6pm- With a theme of working together, 7pm. the conference will take place at This is your chance to come along to hear a Birmingham City Football Club on presentation about the new facility and ask Thursday 10 May from 9am–4.30pm. any questions. Speakers will include: The £93 million building is our fi rst major investment since 2008 and will house a • Tommy Whitelaw sharing his wide range of health services, including storey building will be 25metres high Our intention is to secure the full thoughts on how we can all make outpatients, day surgery, endoscopy with a 3,600 square metre footprint investment required from NHS Improvement a difference and imaging services, which will care for • Clinical and operational teams have and begin construction later this year and to • Dr Andy Cope from Art of hundreds of thousands of patients each year been working with the project team have the facility open and operational from Brilliance and help deal with the increasing demand on on redesigning current processes summer 2020. • Senior sisters, Christine Carter, health services. and patient pathways in preparation The feedback you give is important and Kate Gooding and Lewis Goodall Located next to the main entrance, patients for the new build - with the aim of will be used to further shape our plans to discussing leading change will enter the main hospital entrance, go up creating a desirable environment for improve the experiences of patients, visitors • Carolyn Pitt and Claire Whittle the escalator to the end of the corridor and treatment and as a place to work and staff. speaking on implementing the turn right into ACAD. • One of the new technologies used to trainee nursing associate role improve patient experience will be self- Everybody is welcome and refreshments • Associate director of nursing, Key facts and features include check in kiosks offering easier check-in will be served. Please contact ACAD@ Hayley Flavell speaking on - 'Has and reduced waiting times heartofengland.nhs.uk, visit: www.uhb. nursing leadership changed?' • The new build will provide world-class, • It will be BREEAM Excellent and nhs.uk/acad or call 0121 424 3337 for further state-of-the-art services and equipment sustainable building for example information. It is an open and free event, please • The circa 16,000 square metre four- utilising solar panels speak to your divisional head nurse to express an interest in attending the conference. Quality improvement event shares best practice in maternity

Dozens of maternity staff from across the Trust attended quality improvement events at Heartlands and Good Hope Hospitals to fi nd out how we are improving care for our women and their babies.

Tea and cakes were on offer as the quality improvement leads for maternity talked to their colleagues about caesarean section pathways, reducing surgical site infections, Hayley Butler promoted learning from excellence and Natasha Stringer updated the multi-professional on the work that aims to reduce term admissions to the neonatal unit. Justine Jeffery, consultant midwife, spoke about TeamSTEPPS, which is a human factors training programme she has been helping to deliver to improve safety. For those who couldn’t attend the events, consultant midwife Jo Wright, Dr Sharon Morad and Dr Bas Sivaraman took tea and cakes around the wards, to speak to staff about the projects and how they can get Jo Wright and Justine Jeffery, main picture, were joined by other colleagues at the event involved.

Building Healthier Lives Find your way around the hospital page 12 10 news May 2018 Nurse Irene retires after 40 years

Nurse Irene Jones was given a fantastic send “She has worked within the elderly care off as she retired after 40 years in the NHS. directorate at Good Hope Hospital since 12 February 1990 and throughout this time she She began her nursing career on 9 January has not only continued to deliver the highest 1978 at Queen Elizabeth Hospital in standard of care but she has also developed Birmingham at the age of 18. herself within her nursing career to sister of At the end of March, her colleagues on Ward 9 at Good Hope Hospital and worked Ward 9 on Good Hope Hospital gathered to extremely hard in the development of say a fond farewell. numerous student nurses. Ward manager Simone Hudlin said: “Irene “Irene is always kind a considerate nurse has given 40 years of service to nursing and is who always supports her team members as one of the kindest and most compassionate well as patients’ family members and other nurses I have had the pleasure to work colleagues around the trust and her presence alongside will be sorely missed.” Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust

ALOPECIA DIABETES UK INSULIN DEPENDENT DIABETES TRUST QE LIVER TRANSPLANT SUPPORT GROUP Impartial information and mutual support to cope with Regular support group meetings in King’s Heath for Listening to people with diabetes and their carers. The group meets at 7.30pm on the 3rd Monday of hair loss people with diabetes, family members and friends.  01604 622 837 every month (except July and August) in the Faith  Jenny: 07760 95885, 0121 440 5794.  www.diabetes.org.uk/In_Your_Area/Midlands and ƀ [email protected] Centre, Meeting Room level 1, QEHB. ƀ [email protected] follow link to Birmingham  www.iddtinternational.org  0121 627 2089 or 01902 679 333 (after 7:30pm).  www.alopeciaonline.org.uk ƀ [email protected]

KIDNEY PATIENTS’ ASSOCIATION ROY CASTLE LUNG CANCER SUPPORT GROUP ANN CONROY TRUST DIGNITY IN CARE SUPPORT GROUP Runs local groups across the West Midlands. Held 1st Tuesday of every month, Birmingham Support/education for patients living with The group run the Memory Lane Café for patients with  01922 644 982 Heartlands Hospital. Syringomyelia & Chiari malformation. cognitive impairment and their carers. Café is open ƀ [email protected]  www.kidneymatters.co.uk  0121 424 1433  Lynne Reaper.  www.annconroytrust.org Wednesday afternoons.  0300 111 0004 ƀ [email protected]  www.dignityincare.org.uk LARYNGECTOMY SUPPORT GROUP THE NATIONAL OSTEOPOROSIS SOCIETY Meets monthly at British Legion social club, Quarry The National Osteoporosis Society runs a local support BECHET’S SYNDROME SOCIETY Lane, Northfield. group based in Birmingham.  0121 429 7366  0845 130 7329 ƀ [email protected]. D.I.S.C (DEMENTIA INFORMATION & SUPPORT A patient led group. Organised speakers at each  www.nos.org.uk  www.bechets.org.uk FOR CARERS) session.  Birmingham contact: 07886 304018 A service offered specifically for CARERS of people  0121 627 2360 or 0121 627 2248. THE STROKE ASSOCIATION ƀ Supporting people affected by stroke.  0303 303 [email protected] with confusion ƀ and memory (DEMENTIA) problems.  0121 553 6483 3100 (Mon–Fri, 9am–5pm) [email protected]  www.stroke.org.uk ƀ [email protected] LET’S FACE IT BIRMINGHAM AND DISTRICT TINNITUS  www.discbirmingham.co.uk Support group for people with any form of facial GROUP disfigurement Practical support and advice for sufferers including  01843 833 724. TRACHEOTOMY SUPPORT New group for patients following tracheotomy. group sessions and newsletters c/o Birmingham FACIAL PALSY UK  Institute for the Deaf, Ladywood Road, Edgbaston, Facial Palsy UK have launched a Midlands support 0121 627 2248. Birmingham, B16 8SZ.  Eileen: 01384 831032 group for any adult affected by facial paralysis, LOOKING FORWARD – GYNAE-ONCOLOGY ƀ [email protected] whatever the cause. SUPPORT GROUP ƀ [email protected]  0300 030 9333 Support group for those with a diagnosis of VASCULITIS SUPPORT GROUP WEST gynaecological cancer. Meets monthly at City Hospital. MIDLANDS (VSGWM) BREATHE EASY – THE SUPPORT NETWORK OF  Catherine Spencer 0121 507 5511 For sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The THE BRITISH LUNG FOUNDATION GET-A-HEAD For everyone living with lung disease. Birmingham VSGWM circulates useful information and ideas, with Fundraising and support group for patients who have friendly meetings held at least once a year. South Group meets monthly at Moseley Hall Hospital  MILITARY PATIENTS  had head and neck cancer. 0121 371 5046  0121 243 5621. 2–4pm 03000 030 555  www.getahead.org.uk Military patients will be visited by a representative  w ww.blf.org.uk from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, WEST MIDLANDS BRAIN TUMOUR SUPPORT GROWN-UP CONGENTIAL HEART PATIENTS’ pastoral and spiritual needs. BRITISH ACOUSTIC NEUROMA ASSOCIATION GROUP ASSOCIATION Meets in the Faith and Community Centre, first floor, (BANA) Supports young people and adults born with a heart BANA’s friendly West Midlands Group meet 3 or 4 QEHB on third Monday of the month, noon to 2pm. condition. NATIONAL RHEUMATOID ARTHRITIS  Sue Wreglesworth: 0771 7175 236 times a year for mutual support, information exchange  0800 854 759. ƀ and to hear talks by specialist guests. ASSOCIATION [email protected] ƀ   Birmingham: www.brasg.org.uk [email protected] 01246 550 011   www.bana-uk.com National: www.nras.org.uk HEADSTART BIRMINGHAM  Heart of England group: 01628 823 524 WILSON’S DISEASE SUPPORT GROUP – UK Aneurysm and Arteriovenous Malformation Support National charitable group offering support and Group. BRITISH SJÖGREN’S SYNDROME ASSOCIATION information to patients with Wilson’s disease and their Meetings are held on the first Friday of the month families. For information and local support contact Support group for sufferers of the auto-immune 7pm–9pm. Seminar room in outpatients department at OESOPHAGEAL PATIENTS ASSOCIATION (OPA) ƀ rheumatic disease. National charity offering support and information to [email protected]  ƀ QEHB.  www.wilsonsdisease.org.uk 0121 478 0222 [email protected]  Patricia Hewlett 0121 459 7147 patients and carers affected by oesophageal and  BSSA, PO Box 15040, Birmingham B31 9DP stomach cancers. Birmingham group hosts two meetings per year.  0121 704 9860 ƀ [email protected] YOUNG ADULTS CANCER SUPPORT GROUP HAEMATOLOGY SUPPORT GROUP  www.opa.org.uk Is run by a group of young adult cancer patients to BUSY Bs Meeting at the Centre for Clinical Haematology on a Support group for people with stomas and bowel offer support for people who have similar needs. No monthly basis for information, social events, friendship strict age limit but current members in their 20s–40s. disease. and mutual support.  0121 627 8343. Meetings usually held last Wednesday of month at The  07766 875111 ƀ [email protected]. PAIN FATIGUE SUPPORT Plough, Harborne. Meets first Thursday of the month. Noon to 2pm,  Vicky Stock: 0784 589 7760 Methodist Church.  0300 330 0640 ƀ [email protected] COCAINE ANONYMOUS HAEMOCHROMATOSIS WEST MIDLANDS ƀ [email protected]. We have a meeting in Birmingham and Solihull each SUPPORT GROUP week, or visit our website for more information: Offering support and raising awarenessfor this generic Steps have been taken to ensure this  cauk.org.uk”Meets at William Booth Centre Tuesday iron overload condition. PATIENTS’ READING GROUP information is up to date, but please 7.30pm–8.30pm B4 6HA and at Hobs Moat United  03030 401102 Meets Tuesdays, Library. 2pm–3.30pm. Reform Wednesday Solihull 8.00pm - 9.00pm B92 8SD ƀ [email protected]  To book: 0121 464 1664. contact the group directly before undertaking a journey. CYSTITIS & OVERACTIVE BLADDER HOME FROM HOSPITAL CARE PITUITARY FOUNDATION Support group coordinators can FOUNDATION Free support to Birmingham patients on discharge from This group for patients, carers and friends meets at  Advice line: 0121 702 0820 email revisions to their entry to: ƀ hospital Including information, shopping, befriending Queen Elizabeth Hospital Birmingham. For details of [email protected] and respite care. the dates of the meetings please visit our website  www.cobfoundation.org [email protected]  0121 472 4499.  birminghampituitarygroup.weebly.com Please mark the email – support group  0845 450 0375 revision.

Building Healthier Lives Find your way around the hospital page 12 Department Level Good Hope Hospital Accident & Emergency G Part of University Hospitals Birmingham NHS Foundation Trust AMU G Day Case Unit G Education Centre G Haematology G Occupational Health Ophthalmology 1 Rectory Road Orchard Restaurant G Partnership Learning Centre G,1,2 Pharmacy G West Midlands Rehab Centre G Sheldon Unit B75 7RR Treatment Centre G Trust Headquarters G Wards 26 & 27 Wards 1 to 6 visitors 0121 424 2000 Wards 7 to 12 staff Wards 14 to 17 Wards 18 to 20 visitors Wards 21 to 24 Wards 26 & 27 Partnership Learning Centre Ophthalmology & Haematology Sheldon Treatment Unit Centre Pathology

Fothergill Wards staff Orchard 1 to 6 Restaurant Day Case Block Occupational Unit Health

Pharmacy 604 Wards Richard Salt Unit 21 to 24 X-Ray Wards 7 to 12 604

AD

O

R Accident & Trust D Emergency Headquarters

Ray FOR

D

Jones E MAIN AMU Unit B ENTRANCE Wards Wards Rehab Education 19 & 20 Ward 18 14 to 17 Centre Centre 15C 71 75 110 X4 X14 RECTORY ROAD to Town 15C 71 75 Centre 110 X4 X14 15C 71 75 to Town 110 X4 X14 Centre 15C 71 75 110 X4 X14

Key to symbols Car park Cycle shelter

Bus Stop Disabled car park Co ee shop/Restaurant Travel information screen Car park info hut

Information/Reception Car park pay machine