Patient Advice and Liaison Service (PALS) on 0800 953 0045 Or Email [email protected] Or Leafl [email protected]
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Local NHS hospital PALS queries Birmingham Children’s Hospital 0121 333 8611 Birmingham Women’s Healthcare NHS Trust 0121 627 4747 Dudley group of hospitals 0800 073 0510 Heart of England NHS Foundation Trust Heartlands Hospital 0121 424 1212 Solihull Hospital 0121 424 5500 Good Hope Hospital 0121 424 7889 Patient Advice and Royal Orthopaedic Hospital NHS Trust 0121 685 4128 Royal Wolverhampton Hospitals NHS Trust 0190 269 5362 Liaison Service Sandwell Mental Health NHS and Social Care Trust 0800 587 7720 Sandwell and West Birmingham hospitals and PCTs: (PALS) 7 Sandwell General Hospital Oldbury and Smethwick PCT, Rowley Regis and Tipton PCT, Wednesbury and West Bromwich PCT, City Hospital 0800 030 4654 University and Selly Oak NHS Hospital Trust 0121 627 8820 Walsall Hospitals NHS Trust 0192 265 6956 West Midlands Ambulance NHS Trust 0138 424 6370 PALS at Birmingham and Solihull Mental Health NHS Foundation Trust can supply fax or email contact details for any of these services. If you have any queries regarding this leafl et, then please call the patient and public involvement lead at trust headquarters on 0121 301 1111. This leafl et is available in other formats including easy read, large print, Arabic, Bengali, Gujarati, Punjabi, Somali and Urdu. Please ask a member of staff for a copy or contact our Patient Advice and Liaison Service (PALS) on 0800 953 0045 or email [email protected] or leafl [email protected]. © www.bsmhft.nhs.uk Reviewed November 2010 Using mental health services, as a patient, relative or carer - sometimes you Other useful phone numbers may need to turn to someone for on-the-spot advice, support or information. User Voice 0121 678 4457 The Patient Advice and Liaison Service (PALS) provides confi dential advice NHS Direct (24 hours) 0845 46 47 and support, helping you sort out any concerns you may have about the care Independent Complaints Advocacy Service 0845 120 3748 we provide. Building Community Advocacy 0121 440 4049 Citizens Advice Bureau, city centre 0121 248 4950 We can guide you through the different services available from the NHS, Community Legal Service 0845 345 3345 social care and the voluntary sector. Rethink 0121 525 5722 Birmingham Carers Centre 0121 675 8000 PALS focuses on improving the service to NHS patients. Crossroads Care Birmingham & Solihull 0121 733 7295 Age UK: The new force combining Age Concern and Help the Aged 0800 169 6565 The service aims to: • Advise and support patients, families and carers, Contact PALS at BSMHFT • provide information on NHS services and social care, • listen to your concerns, suggestions or queries, PALS Freepost RLXJ-XLRU-GGYY, • help sort out problems quickly on your behalf, and Birmingham and Solihull Mental Health NHS Foundation Trust, • put you in touch with other sources of help. Ardenleigh Centre, 385 Kingsbury Road, Our PALS link workers can help you in our local teams, units and wards. Erdington, Birmingham, We hold PALS surgeries to give you the chance to meet us, contact us for B24 9SA. details of times and places. Telephone: 0800 953 0045 We arrange regular satisfaction surveys and mystery shopping exercises Text: 07985 883 509 across the trust. Fax: 0121 678 4456 Email: [email protected] Useful phone numbers for mental health services PALS at other NHS trusts Switchboards operating 24 hours a day. Each NHS trust has a PALS. If you want to speak with someone concerning other health services you need to contact the appropriate PALS as below: North, East or Heart of Birmingham 0121 685 7300 or 0121 623 5500 Local PCT PALS for GP/dentist/optician queries South Birmingham 0121 301 2000 Solihull 0121 424 2000 NHS Birmingham East and North 0800 328 3205 Dudley PCT 0800 073 0517 Heart of Birmingham Teaching PCT 0121 224 4725 Sandwell and West Birmingham Hospitals and PCT 0121 507 5836 NHS South Birmingham 0800 917 2855 Solihull Care Trust 0800 783 2894 Walsall PCT 0192 261 8358 2 3.