Greater London Bus Passenger Survey 04/02/2014
Reference number 102389
QUARTER 93 REPORT
GREATER LONDON BUS PASSENGER SURVEY QUARTER 93 REPORT
IDENTIFICATION TABLE
Client/Project owner Transport for London
Project Greater London Bus Passenger Survey
Study Quarter 93 Report
Type of document Report
Date 04/02/2014
File name Quarter 93 Report.docx
Reference number 102389
Number of pages 20
APPROVAL
Version Name Position Date Modifications
Author Team Member 03/02/2014
1 Checked by Project Manager 04/02/2014
Approved by Project Manager 04/02/2014
Author Team Member 10/02/2014
2 Checked by Project Manager 10/02/2014
Approved by Project Manager 10/02/2014
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 2/20
TABLE OF CONTENTS
1. INTRODUCTION 6
1.1 INTRODUCTION 6
1.2 PREVIOUS QUARTERS 6
1.3 METHODOLOGY 6
1.4 STRUCTURE OF REPORT 7
2. QUARTER 93 RESULTS 8
2.1 SYSTEM WIDE JOURNEYS 8
2.2 WEEKLY JOURNEYS 8
2.3 DISTRIBUTION OF JOURNEYS BY DAY OF WEEK 12
2.4 DISTRIBUTION OF JOURNEYS, FOR MONDAY TO FRIDAY, BY TIME OF DAY 13
2.5 PASSENGER VALIDATED OYSTER CARDS 14
2.6 INTERVIEW VALIDATION RATIOS 14
3. TECHNICAL INFORMATION 16
3.1 SAMPLING AND DATA COLLECTION 16
3.2 BUS DATA 17
3.3 ALLOCATION LEVEL EXPANSION 17
3.4 NETWORK EXPANSION 18
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 3/20
LIST OF FIGURES
Figure 1. Weekly number of journeys (all ticket types) 10 Figure 2. Weekly number of journeys 10 Figure 3. Weekly number of journeys 11
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 4/20
LIST OF TABLES
Table 1. Time periods for the previous four survey quarters 6 Table 2. Quarter 93 System Wide Results 8 Table 3. Weekly number of journeys by ticket type 9 Table 4. Q93 Distribution of Journeys by Ticket Type within Day of Week 12 Table 5. Q93 Distribution of MF Journeys by Ticket Type within Time of Day 13 Table 6. Non‐validation Rates by Ticket Type 14 Table 7. Validation Ratio by Ticket Type 15 Table 8. Distribution of Sample by Day Type 16 Table 9. Interview Information 16 Table 10. Network Expansion Factors 18 Table 11. New Bus for London Non‐validation Adjustment 19 Table 12. Non‐Oyster Network Expansion Factors 19
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 5/20
1. INTRODUCTION
1.1 Introduction
1.1.1 The Greater London Bus Passenger Survey (GLBPS) has been running since October 1990. Since it began a number of changes have been made to the original methodology in order to accommodate changes on the London bus network, as well as Transport for London's (TfL's) evolving requirements.
1.1.2 The original methodology, and changes to it, is described in previous GLBPS reports (prior to Quarter 89). However, given some substantial changes to the methodology introduced for the start of the autumn 2012 (89th) quarter, reports since then focussed1 only on the new, current methodology.
1.1.3 This report presents the results of the Autumn 2013 (93rd) survey quarter. The 93rd quarter relates to the time period 1st October 2013 to 1st January 2014 inclusive (13 weeks and 2 days). There was two Public Holidays within the quarter. For the purposes of the survey Christmas Day produces no revenue and is not included in the day count.
1.2 Previous Quarters
1.2.1 The previous four quarters' results relate to the following periods:
Table 1. Time periods for the previous four survey quarters SURVEY QUARTER DATES PERIOD
89th Quarter 1st October 2012 – 1st January 2013 Autumn 2012
90th Quarter 2nd January 2013 – 31st March 2013 Winter 2013
91st Quarter 1st April 2013 – 30th June 2013 Spring 2013
92nd Quarter 1st July 2013 – 30th September 2013 Summer 2013
1.2.2 A full list of all previous quarters can be found in Appendix G.
1.3 Methodology
1.3.1 As of the start of the autumn 2012 (89th) quarter, the key GLBPS objectives were revised as follows:
| To assess the volume of total travel made by holders of Freedom and National Concessionary Passes, to provide the basis of the payment to Transport for London by the London Boroughs for this facility; | To measure the volume of bus travel made with ticket types that cannot be captured by Oyster, such as daily Travelcards; and | To check the validity of passengers’ tickets, instances of fare evasion and irregular use of tickets amongst passengers.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 6/20
1.3.2 The survey continues to sample driver duties, each continuously surveyed as previously; and samples continue to be drawn on a quarterly basis, always evenly spread across London.
1.3.3 However, since Q89, 200 duties are surveyed per quarter. Night duties are no longer surveyed, nor are the New Bus for London, nor any heritage buses. Two surveyors work together on each duty, with both surveyors interviewing passengers; passenger counts are no longer a requirement of the survey. The survey form, and hence data collected, have changed to reflect the change in objectives.
1.3.4 Full details of the revised Survey methodology are available in the latest version of the Survey Manual, issued in April 2013.
1.4 Structure of Report
1.4.1 Chapter Two of the report presents the results of the survey in tabular form along with commentary and trend analysis. Chapter Three contains information on the sampling of survey duties and the weighting of the collected data. Finally, the Appendices provide details of the coding of ticket types; garage codes and companies; variables contained in the output data file; system wide results and proportions of Oyster card use; Concessionary journeys by time period; Annual Travelcard breakdown; details of completed interviews; details of passengers with no tickets; Surveyor spot‐check summary; and, a listing of previous quarter dates.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 7/20
2. QUARTER 93 RESULTS
2.1 System wide journeys
2.1.1 Table 2 presents system wide results by standard ticket categories.
Table 2. Quarter 93 System Wide Results TICKET TYPE NO. OF JOURNEYS TOTAL JOURNEYS %
Season Travelcard 125,103,978 21.0
Daily Travelcard 6,858,252 1.2
TRAVELCARD TOTAL 131,962,230 22.2
Bus Pass 119,761,266 20.1
Pay As You Go 132,773,621 22.3
Cash 6,966,974 1.2
Elderly Freedom 59,510,848 10.0
Disabled Freedom 16,931,724 2.8
FREEDOM TOTAL 76,442,572 12.9
60+ London 5,045,432 .8
English National Conc. 2,783,086 .5
Free 0‐4 14,686,634 2.5
Free 5‐10 20,842,859 3.5
Free 11‐15 41,850,187 7.0
Free 16+ 26,048,854 4.4
CHILD FREE TOTAL 103,428,534 17.4
Contactless Payment 2,839,807 .5
Other 9,262,988 1.6
ALL TICKETS 591,266,511 99.4
No Ticket 3,431,352 .6
TOTAL 594,697,863 100.0
2.2 Weekly journeys
2.2.1 Table 3 compares estimates of the weekly number of journeys by ticket type for this quarter and the equivalent quarter in 2012 (93rd versus 89th Quarter).
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 8/20
2.2.2 In comparison with the equivalent quarter last year, Quarter 93 shows an overall increase of 1.37%.
2.2.3 Cash is down with a reduction of 5.81%, while PAYG has fallen by 0.88%. The introduction of Contactless Payment, between Q89 and Q90 is likely to be a factor in these decreases.
2.2.4 Travelcard has increased by 3.75% and Bus Pass has reduced by 0.30%.
2.2.5 The Freedom Pass shows a reduction of 0.27%.
2.2.6 The English National reduction of 15.68% is due to sample volatility of this pass on routes that travel beyond the Greater London boundary.
2.2.7 The high increase for 60+ London reflects the fact that this pass was introduced during the course of Quarter 89.
2.2.8 Child Free shows an increase of 1.1%.
2.2.9 No Ticket journeys show a reduction of 33.15%, mainly due to low numbers of routes through the Heathrow Free Zone within the Quarter 93 sample.
Table 3. Weekly number of journeys by ticket type Ticket Type 89th Quarter 93rd Quarter % Change Autumn 12 Autumn 13 Oct‐Dec Oct‐Dec Travelcard 9,677,386 10,040,604 3.75%
Bus Pass 9,139,389 9,112,270 ‐0.30%
PAYG 10,191,819 10,102,341 ‐0.88%
Cash 562,771 530,096 ‐5.81%
Freedom Pass 5,832,080 5,816,283 ‐0.27%
English National 251,120 211,757 ‐15.68%
60+ London 84,152 383,892 356.19%
Child Free 7,783,711 7,869,562 1.10%
Contactless Payment n/a 216,072 n/a
Other Passes 723,667 704,793 ‐2.61%
No Ticket 390,576 261,081 ‐33.15%
Total 44,638,511 45,248,750 1.37%
2.2.10 Figure 1 presents the weekly number of journeys (for all ticket types) by quarter, and compares the results for the last four years.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 9/20
Figure 1. Weekly number of journeys (all ticket types)
47
46
45 Millions
44
43 Oct-Dec Jan-Mar Apr-Jun Jul-Sep (Oct-Dec)
2009/10 2010/11 2011/12 2012/13
2.2.11 Figure 2 presents weekly number of journeys by ticket type, and compares the results for the last five quarters.
Figure 2. Weekly number of journeys
12.0
10.0
8.0
6.0 Millions
4.0
2.0
0.0 Cash Freedom Pass PAYG Travelcard Bus Pass Child Free
Oct-Dec 12 Jan-Mar 13 Apr-Jun 13 Jul-Sep 13 Oct-Dec 13
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 10/20
2.2.12 Figure 3 presents the weekly number of journeys by quarter, for each ticket type.
Figure 3. Weekly number of journeys
13
12
11
10
9
8
7
6 Millions
5
4
3
2
1
0 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 Quarter
Cash Freedom Pass PAYG Travelcard Bus Pass Child Free
2.2.13 Please see Appendix G for the quarterly dates for Figure 3.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 11/20
2.3 Distribution of journeys by day of week
2.3.1 Table 4 presents the distribution of journeys by day of week and standard ticket categories.
Table 4. Q93 Distribution of Journeys by Ticket Type within Day of Week1 TICKET TYPE MON‐FRI % SATURDAY % SUNDAY & % TOTAL % ALL DAY ALL DAY BANK HOLS ALL DAY
Season Travelcard 94,949,840 20.7 14,271,013 20.8 15,883,125 25.1 125,103,978 21.2
Daily Travelcard 4,799,170 1.0 784,206 1.1 1,274,876 2.0 6,858,252 1.2
TRAVELCARD TOTAL 99,749,010 21.7 15,055,219 22.0 17,158,001 27.2 131,962,230 22.3
Bus Pass 95,914,850 20.9 12,407,886 18.1 11,438,530 18.1 119,761,266 20.3
Pay As You Go 102,075,091 22.2 15,947,374 23.3 14,751,156 23.3 132,773,621 22.5
Cash 4,666,023 1.0 1,113,570 1.6 1,187,381 1.9 6,966,974 1.2
Elderly Freedom 46,334,397 10.1 8,040,614 11.7 5,135,837 8.1 59,510,848 10.1
Disabled Freedom 13,083,046 2.8 1,856,743 2.7 1,991,936 3.2 16,931,724 2.9
FREEDOM TOTAL 59,417,443 12.9 9,897,357 14.4 7,127,773 11.3 76,442,572 12.9
60+ London 4,055,005 .9 563,748 .8 426,680 .7 5,045,432 .9
English National Conc. 2,259,361 .5 253,704 .4 270,021 .4 2,783,086 .5
Free 0‐4 11,290,218 2.5 1,790,143 2.6 1,606,273 2.5 14,686,634 2.5
Free 5‐10 14,684,365 3.2 3,342,374 4.9 2,816,121 4.5 20,842,859 3.5
Free 11‐15 34,293,290 7.5 4,323,635 6.3 3,233,262 5.1 41,850,187 7.1
Free 16+ 21,479,701 4.7 2,483,510 3.6 2,085,643 3.3 26,048,854 4.4
CHILD TOTAL 81,747,573 17.8 11,939,662 17.4 9,741,299 15.4 103,428,534 17.5
Contactless Payment 2,053,191 .4 366,364 .5 420,252 .7 2,839,807 .5
Other 7,598,547 1.7 989,504 1.4 674,938 1.1 9,262,988 1.6
ALL TICKETS 459,536,093 100 68,534,388 100 63,196,030 100 591,266,511 100
1 As of October 2012, night buses are no longer surveyed. Therefore, no duties were undertaken in Q93 which commenced earlier than 04:30. It was also agreed that no duties would be surveyed which end after 01:00, unless resampling has occurred at the garage.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 12/20
2.4 Distribution of journeys, for Monday to Friday, by time of day
2.4.1 Table 5 presents the distribution of journeys, for Monday to Friday, by time of day and standard ticket categories.
Table 5. Q93 Distribution of MF Journeys by Ticket Type within Time of Day2 TICKET TYPE MON‐FRI % MON‐FRI % MON‐FRI % MON‐FRI % AM PEAK MID‐DAY PM PEAK EVENING 0430‐0859 0900‐1559 1600‐1859 1900‐0100
Season Travelcard 25,038,680 27.3 30,557,111 15.0 20,409,276 20.7 18,944,774 28.8
Daily Travelcard 270,204 .3 2,431,119 1.2 1,016,803 1.0 1,081,044 1.6
TRAVELCARD TOTAL 25,308,884 27.6 32,988,231 16.2 21,426,078 21.8 20,025,817 30.5
Bus Pass 20,286,883 22.1 39,539,787 19.4 19,983,081 20.3 16,105,099 24.5
Pay As You Go 17,634,920 19.2 47,134,526 23.1 21,642,367 22.0 15,663,278 23.8
Cash 710,694 .8 2,299,977 1.1 831,317 .8 824,034 1.3
Elderly Freedom 3,372,651 3.7 32,992,462 16.2 7,006,524 7.1 2,962,759 4.5
Disabled Freedom 992,557 1.1 8,316,408 4.1 2,303,335 2.3 1,470,747 2.2
FREEDOM TOTAL 4,365,208 4.8 41,308,870 20.3 9,309,859 9.5 4,433,506 6.7
60+ London 700,145 .8 2,168,889 1.1 862,092 .9 323,879 .5
English National Conc. 94,227 .1 1,489,210 .7 487,583 .5 188,341 .3
Free 0‐4 1,448,087 1.6 6,888,302 3.4 2,310,243 2.3 643,586 1.0
Free 5‐10 3,921,147 4.3 5,278,610 2.6 4,341,742 4.4 1,142,867 1.7
Free 11‐15 11,626,012 12.7 10,586,635 5.2 9,739,275 9.9 2,341,367 3.6
Free 16+ 3,827,936 4.2 9,397,627 4.6 5,700,534 5.8 2,553,604 3.9
CHILD TOTAL 20,823,183 22.7 32,151,174 15.8 22,091,793 22.5 6,681,423 10.2
Contactless Payment 563,408 .6 718,038 .4 446,660 .5 325,086 .5
Other 1,301,035 1.4 3,875,145 1.9 1,307,479 1.3 1,114,887 1.7
ALL TICKETS 91,788,586 100 203,673,847 100 98,388,309 100 65,685,352 100
2 As of October 2012, night buses are no longer surveyed. Therefore, no duties were undertaken in Q93 which commenced earlier than 04:30. It was also agreed that no duties would be surveyed which end after 01:00, unless resampling has occurred at the garage.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 13/20
2.5 Passenger validated Oyster cards
2.5.1 Most passengers were recorded as validating their Oyster card. The proportions of non‐ validations by Ticket Type for Quarter 93 are shown in Table 6 below.
Table 6. Non‐validation Rates by Ticket Type TICKET TYPE NON ‐VALIDATION
Bus Pass 0.53%
Travelcard 0.61%
Freedom Disabled 2.93%
Freedom Elderly 1.34%
60+ London 1.16%
Staff 2.31%
16+ Free 0.65%
Child Free 1.33%
2.6 Interview validation Ratios
2.6.1 Surveyors are instructed to interview as many passengers as possible during their shift. The ratio of interviews, for passengers who have validated their Oyster card, against the Central Data System (CDS) for Quarter 93 are shown in Table 7. Summary ratios for the four previous quarters are also shown.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 14/20
Table 7. Validation Ratio by Ticket Type3 TICKET TYPE Q93 Q93 Q93 Q92 Q91 Q90 Q89 VALIDATED CDS RATIO RATIO RATIO RATIO RATIO INTERVIEWS
PAYG 18,197 20,090 90.58% 91.45% 90.03% 90.99% 90.35%
Bus Pass 16,688 18,705 89.22% 90.03% 89.23% 91.59% 91.28%
Travelcard 15,134 17,869 84.69% 87.24% 84.05% 86.44% 84.54%
Freedom Disabled 2,303 2,664 86.45% 85.89% 83.98% 86.87% 86.07%
Freedom Elderly 8,594 9,451 90.93% 93.11% 91.21% 93.44% 93.62%
60+ London 625 762 82.02% 83.76% 84.27% 80.43% n/a
Staff 1,099 1,280 85.86% 87.31% 85.41% 92.73% 87.52%
16+ Free 3,585 3,972 90.26% 90.57% 91.56% 92.26% 91.52%
Child Free 6,027 6,866 87.78% 91.03% 88.72% 90.76% 90.27%
3 Ratio figures for Q91, Q90 and Q89 have been adjusted since the Q92 report, to correct for non‐validated interviews previously included in the calculation.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 15/20
3. TECHNICAL INFORMATION
3.1 Sampling and Data Collection
3.1.1 The Sample contained 200 duties, issued to TNS for survey. The following table shows the distribution of duties by day type.
Table 8. Distribution of Sample by Day Type MONDAY‐FRIDAY SATURDAY SUNDAY TOTAL
Sample 152 26 22 200
3.1.2 Data was collected from all 200 duties. However, due to issues with matching some of the data to the Bus CDS Data, 5 allocations were excluded from analysis and a further 8 allocations were only partially carried forward. The issues can be broken down as follows:
| Valid Bus CDS data only matched for part of the duty – 5 allocations; | CDS data, downloaded for one section of duty, includes additional data – 3 allocations; | CDS data download failed for entire duty – 2 allocations; | Additional Bus CDS data that cannot be broken down, from another duty during the break, when the entire duty was on one bus –2 allocations; and | Storm Conditions causing some duplication of Oyster data onto CDS system – 1 allocation.
3.1.3 The total number of interviews included in the analysis, and the mean number per duty, are presented below.
Table 9. Interview Information Q89 Q90 Q91 Q92 Q93
Number of duties (inc. part duties) 190 193 197 197 195
Number of interviews 76,595 73,820 82,536 79,676 81,940
Number of refusals 215 464 805 412 500
Number of alighters 3,174 2,290 2,762 2,235 2,888
Mean number of interviews per duty 403 382 419 404 420
3.1.4 The total number of interviews this quarter was 81,940; the mean number of interviews per duty has increased by 3.9% since last quarter, and has increased by 4.2% since Q89 (12 months earlier).
3.1.5 ‘Refusals’ and ‘alighters’ refer to the number of passengers who refuse to take part in the survey, or who alight the bus before the surveyor has the opportunity to interview them.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 16/20
3.1.6 Of the passengers who refused or alighted, 4.5% were estimated to be under 11 years old; 7.3% were estimated to be aged 11‐15; and 88.1% were estimated to be aged 16 and over.
3.1.7 Appendix E contains a table showing the percentage of Oyster cards by Ticket Type.
3.1.8 The remainder of this chapter explains how the data collected each quarter is processed to ensure results are reflective of the entire London bus network.
3.2 Bus Data
3.2.1 Data from the on‐bus electronic ticket machines (ETMs) is used to match against survey data collected for each allocation. This provides the basis for the initial allocation level expansion (see section 3.3).
3.2.2 For Quarter 93, bus CDS data for 187 of the 200 sampled allocations were satisfactorily matched against the survey data. For a further 8 allocations, bus CDS data was satisfactorily matched against specific trips but not the entire duty. These 195 allocations provided the data for Quarter 93 GLBPS analysis.
3.2.3 As previously mentioned, reasons for match failure of the other 3 allocations were:
| CDS data download failed for entire duty – 2 allocations; | Additional bus CDS data that could not be broken down – 2 allocations; and | Storm Conditions causing some duplication of Oyster data onto CDS system – 1 allocation.
3.3 Allocation Level Expansion
3.3.1 The initial match between survey and bus CDS data is used to calculate an expansion value against each Oyster Grouping.
3.3.2 Oyster Groupings for Quarter 93 are:
| PAYG; | Bus Pass; | Travelcard; | Freedom Disabled; | Freedom Elderly; | 60+ London | Staff; | 16+ Free; and | Child Free.
3.3.3 Any survey interviews recording an Oyster card which fits within any of these Oyster Groupings (except PAYG), and which is found to be un‐validated, are expanded at the same rate as validated interviews within the same grouping.
3.3.4 All survey interviews recording un‐validated PAYG are re‐coded as 'No Ticket'.
3.3.5 The average expansion of all the Oyster Groupings, validated and un‐validated, is then applied against ticket types that cannot be matched against the bus CDS data.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 17/20
3.4 Network Expansion
3.4.1 Following allocation level expansion, survey data figures for each of the Oyster Groupings, On‐bus Cash, Roadside Ticket Machine (RTM) Cash and ‘All Other’ ticket types are produced.
3.4.2 Oyster figures are expanded to the network total based on data from the Central Data System. This is done separately for each of the Oyster Groupings.
3.4.3 An adjustment factor, 0.17% for Quarter 93, is added for bus Oyster Reader not working.
3.4.4 On‐bus Cash and RTM Cash are separately expanded to match against network cash figures.
3.4.5 For all other ticket types the match was made to an average expansion calculated from the Oyster Groupings.
3.4.6 Calculations for the Oyster Groupings and ‘All Other’ ticket types are shown in Table 10 below.
Table 10. Network Expansion Factors EXPANSION STAGE1 NETWORK NETWORK STAGE1 EXPANDED STAGE1 NETWORK GROUP INPUT INPUT4 EXPANSION NON‐ NON‐ TOTAL TOTAL FACTOR VALIDATION VALIDATION
PAYG 20,090 132,773,621 6,609 0 0 20,090 132,773,621
Bus Pass 18,705 119,129,685 6,369 99 631,138 18,804 119,760,823
Travelcard 17,869 117,424,766 6,571 110 720,362 17,979 118,145,128
Freedom Disabled 2,664 16,444,669 6,173 78 481,706 2,742 16,926,376
Freedom Elderly 9,451 58,704,874 6,211 127 788,501 9,578 59,493,375
60+ London 752 4,987,070 6,632 9 57,917 761 5,044,987
Staff 1,276 7,471,001 5,855 29 172,442 1,305 7,643,443
16+ Free 3,971 25,881,549 6,518 26 167,326 3,997 26,048,875
Child Free 6,866 41,384,863 6,028 91 548,782 6,957 41,933,644
’All Other’ Tickets Expansion 6,420 Total 82,213 527,770,272 Calculation
3.4.7 For Quarter 93, while New Bus for London are still excluded from the sample, yet have been increasing in use across London, there is a need to adjust for the slightly different levels of non‐validation on these routes. Adjustment factors have therefore been
4 These figures present the network figures with the 0.17% adjustment factor already applied.
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 18/20
calculated for each Oyster Expansion Group, and is then applied to all the survey records within each group.
3.4.8 The adjustment factors have been based on the difference between the non‐validation rates calculated from the Quarter 93 survey and from an ad hoc survey conducted on Route 24 in November 2013; Route 24 being the first route to switch entirely to the New Bus for London. The factors were proportioned to the Bus Network covered by the New Bus for London which, for Quarter 93, was 1.21%.
Table 11. New Bus for London Non‐validation Adjustment EXPANSION GROUP NETWORK NB4L NON‐ NETWORK EXPANSION VALIDATION TOTAL FACTOR ADJUSTMENT
PAYG 132,773,621 1 132,773,621
Bus Pass 119,760,823 1.00000366 119,761,261
Travelcard 118,145,128 0.99997779 118,142,504
Freedom Disabled 16,926,376 1.00031602 16,931,725
Freedom Elderly 59,493,375 1.00029376 59,510,851
60+ London 5,044,987 1.00008820 5,045,432
Staff 7,643,443 1.00014548 7,644,555
16+ Free 26,048,875 0.99999921 26,048,854
Child Free 41,933,644 1.00010458 41,938,030
Oyster Total 527,770,272 527,796,834
3.4.9 The results from Tables 10 and 11 feed into Table 12 which shows the calculations for On‐bus Cash and RTM Cash and how the final network total is calculated.
Table 12. Non‐Oyster Network Expansion Factors EXPANSION STAGE 1 NETWORK EXPANSION NETWORK GROUP INPUT INPUT FACTOR TOTAL
On Bus Cash 998 6,887,173 6,900 6,887,173
RTM Cash 10 79,801 7,726 79,801
’All Other’ Tickets 9,336 6,420 59,934,061
Oyster Total 527,796,834
Q93 Total 594,697,869
Greater London Bus Passenger Survey Quarter 93 Report 102389 Report 04/02/2014 Page 19/20
Appendix A ‐ Ticket Codes
TTYPE Variable Ticket Codes
PAYG / Cash 12 On‐Bus Cash 13 Roadside Ticket Machine Cash 110 Adult Pay As You Go 123 Job Centre Plus Pay As You Go 124 16+ Pay As You Go 127 Bus and Tram Discount Pay As You Go 134 Contactless Payment Card
Travelcard 16 Adult Daily Off Peak Travelcard 25 Adult Season Travelcard 76 Child Daily Travelcard 77 Child Season Travelcard 100 Adult Daily Peak Travelcard 112 16+ Travelcard 113 Student Travelcard 119 Job Centre Plus Travelcard 135 Apprentice Travelcard
Bus Pass 61 Adult Bus Pass 63 16+ Bus Pass 64 Student Bus Pass 122 Job Centre Plus Bus Pass 126 Bus and Tram Discount Bus Pass 136 Apprentice Bus Pass
Free Travel 109 Child 5‐10 Free 117 Child 11‐15 Free 118 Child 0‐4 Free 125 16+ Free
Other Tickets 88 Staff 92 Elderly Concession London 93 Disabled Concession London 99 Other 128 English National Concessionary 131 Veterans Concessionary Travel Scheme 133 60+ Concessionary London
No Tickets 0 No ticket
GLBPS Quarter 93 Ticket Type Menu Tree
1 Alighted
2 Refused 1 Adult 1 Pay As You Go 2 Bus Pass 3 No Ticket 2 Job Centre Plus 3 Travelcard
3 Bus & Tram Disc. 1 Pay As You Go 2 Bus Pass 4 Freedom - Elderly
5 60+ London
6 Freedom-Desabled
4 Oyster 7 Zip 5-10 Free
8 Zip 11-15 Free
9 Zip 16+ Free
10 Zip 16+ Discount 1 Pay As You Go 2 Bus Pass 20 Student 3 Travelcard
11 Staff 1 Pay As You Go 12 Other Oyster 2 Bus Pass 3 Travelcard 5 Free 13 Cash single
14 RTM single
5 Non-Oyster 15 Peak Travelcard
16 Off-peak Travelcard
17 Child Travelcard 6 CPC 18 English National
19 Other Non-Oyster
Appendix B – List of Survey Garages
Garage Code Operator Garage Location A London General Sutton AC Metroline Willesden AD Arriva London North Palmers Green AE Arriva London North Ash Grove AF London General Putney AH Metroline Brentford AL London General Merton AR Arriva London North Tottenham AS Tower Transit Atlas Road AV London United (Transdev) Hounslow BC Abellio London Beddington BE Blue Triangle Rainham BK East London Barking BN Arriva London South Brixton BT London Sovereign (Transdev) Edgware BV London General Belvedere BW East London Bow BX London Central Bexleyheath C Metrobus Croydon CT Arriva London North Clapton DT Arriva Kent Thameside Dartford DX Arriva London North Barking E Arriva London North Enfield EB Quality Line Epsom EW Metroline Edgware FW London United (Transdev) Fulwell G Metroline West Greenford GR Arriva The Shires Watford GY Arriva Kent Thameside Grays HD Metroline Harrow Weald HK CT Plus Ash Grove HO Tower Transit Leyton (Lea Interchange) HT Metroline Holloway HZ Metroline West Hayes KC Metroline King's Cross LV Arriva London North Lea Valley MB Metrobus Orpington MW London General Mandela Way (MW) N Arriva London South Norwood NC London United (Transdev) Twickenham NP London General Northumberland Park NS East London Romford NX London Central New Cross
Garage Code Operator Garage Location ON Metroline West Alperton PA Metroline West Perivale PB Metroline Potters Bar PD Selkent Plumstead PK London United (Transdev) Park Royal PL London General Waterside Way PM London Central Peckham Q London Central Camberwell QB Abellio London Battersea RA London General Waterloo RM East London Rainham RN First Dagenham Dagenham S London United (Transdev) Shepherds Bush SF Arriva London North Stamford Hill SI Docklands Buses Silvertown SN Sullivan Buses South Mimms SO London Sovereign (Transdev) Harrow SW London General Stockwell T East London Leyton TB Selkent Bromley TC Arriva London South Croydon TF Abellio London Twickenham (Fulwell) TH Arriva London South Thornton Heath TL Selkent Catford TV London United (Transdev) Tolworth UX Metroline West Uxbridge V London United (Transdev) Stamford Brook W Metroline Cricklewood WH East London West Ham WJ Metroline West Willesden Junction WK London United (Transdev) Hounslow Heath WL Abellio London Walworth WN Arriva London North Wood Green WS Abellio London Hayes X Tower Transit Westbourne Park
Appendix C – List of Variables
Variable Name Value Description Position AllocNo Allocation Number 1 RUN Run Number 2 Record_ID Record Identifier 3 TType TfL Ticket Type 4 Group1 TfL Ticket Group 1 5 1 TC 2 BP 3 PAYG 4 Cash 5 FP 6 ENCT 7 Child Free 8 No Ticket 9 Other 10 60+ London 11 CPay Group2 TfL Ticket Group 2 6 1 Season 2 Day 3 PAYG 4 Cash 5 Elderly 6 Disabled 7 Child 8 ENCT 9 0‐4 10 5‐10 11 11‐15 12 16+ 13 No Ticket 14 Other 15 60+ London 16 CPay Payment_Type Payment Type 7 3 No Ticket 4 Oyster 5 Non‐Oyster 6 CPC AgeRange Age Estimation 8 0 Not applicable 1 0‐4 2 5‐10 3 11‐15 4 16+ Ticket_Type Ticket Type 9 0 Not applicable 1 Adult 2 Job Centre Plus 3 Bus and Tram Discount 4 Freedom – Elderly
Variable Name Value Description Position 5 60+ London 6 Freedom – Disabled 7 Zip 5‐10 Free 8 Zip 11‐15 Free 9 Zip 16+ Free 10 Zip 16+ Discount 11 Staff Pass 12 Other Oyster 13 On‐Bus Cash 14 RTM Cash 15 Peak Travelcard 16 Off‐peak Travelcard 17 Child Travelcard 18 English National 19 Other Non‐Oyster 20 Student Fare_Type Fare Type 10 0 Not applicable 1 Pay As You Go 2 Bus Pass 3 Travelcard 5 Free Pass_Duration Pass Duration 11 0 Not applicable 1 Daily 2 Weekly 3 Monthly 4 Annual 5 Other Validated Validated 12 0 Not applicable 1 Yes 2 No Irregularity Irregularity 13 0 Not applicable 1 Valid 3 No photocard 4 Person‐Photo Mismatch 5 Forged or Defaced 6 Child Impersonation 7 Invalid Date 8 Invalid Time 9 Other IntID Interviewer ID 14 Route Route 15 Time Time 16 TimeHM Time in 24 hour format 17 TimeSurvey Time (24+) 18 Day Day 19 MF Monday‐Friday
Variable Name Value Description Position Sat Saturday Sun Sunday Date Survey Date 20 GarCode Garage Code 21 OpRef Duty Number 22 EGCode Expansion Group 23 1 Pay As You Go 2 Bus Pass 3 Travelcard 4 Freedom Disabled 5 Freedom Elderly 6 60+ London 7 Staff 8 16+ Free 9 Child Free 90 Cash (on Bus) 91 RTM Cash 99 Other AllocExp Allocation Level Expansion 24 NetworkExp Network Expansion 25 OBNV_Adj Open Boarding Non‐validation Adjustment Factor 26 Z_Final Final Expansion 27
Appendix D – Breakdown Tables and Chart
Table OC1 Q93 Oyster Card System Wide Results Oyster Non‐Oyster Ticket Type Journeys % % by Type Journeys Travelcard 118,142,502 22.3 89.5 13,819,728 Bus Pass 119,761,266 22.6 100.0 Pay As You Go 132,773,621 25.1 100.0 Cash 6,966,974 Elderly Freedom 59,510,848 11.2 100.0 Disabled Freedom 16,931,724 3.2 100.0 60+ London 5,045,432 1.0 100.0 English National Conc. 2,783,086 Free 0‐4 14,686,634 Free 5‐10 87,840 .0 .4 20,755,020 Free 11‐15 41,850,187 7.9 100.0 Free 16+ 26,048,854 4.9 100.0 Contactless Payment 2,839,807 Other 7,680,772 1.5 82.9 1,582,216 ALL TICKETS 527,833,047 99.8 89.3 63,433,465 No Ticket 1,168,406 .2 34.1 2,262,946 TOTAL 529,001,452 100.0 89.0 65,696,411
Table OC2 Proportion of Journeys using Oyster Card
Q89 Q90 Q91 Q92 Q93 Oct‐Dec 12 Jan‐Mar 13 Apr‐Jun 13 Jul‐Sep 13 Oct‐Dec 13 Travelcards All 127,188,505 121,414,481 126,588,458 127,866,894 131,962,230 Oyster 112,354,383 107,240,161 111,593,328 110,777,758 118,142,502 % Oyster 88.3% 88.3% 88.2% 86.6% 89.5%
Bus Passes All 120,117,678 112,810,363 118,106,497 116,597,842 119,761,266 Oyster 120,117,678 112,810,363 118,106,497 116,597,842 119,761,266 % Oyster 100.0% 100.0% 100.0% 100.0% 100.0%
Proportion of Journeys using Oyster Card
100%
90%
80%
70%
60%
Tr av elcard 50% Bus Pass
40%
30%
20%
10%
0% Oct-Dec 12 Jan-Mar 13 Apr-Jun 13 Jul-Sep 13 Oct-Dec 13
Table CT1 Q93 Concessionary Journeys by Time Period Mon‐Fri All other times Total Ticket Type 04:30‐08:59 Journeys Ticket % Journeys Ticket % Journeys Freedom ‐ Elderly 3,372,651 5.7 56,138,196 94.3 59,510,848 Freedom ‐ Disabled 992,557 5.9 15,939,168 94.1 16,931,724 60+ London 700,145 13.9 4,345,288 86.1 5,045,432 English National 94,227 3.4 2,688,859 96.6 2,783,086 Total 5,159,580 6.1 79,111,511 93.9 84,271,091
Table TC1 Q90 to Q93 Travelcard Breakdown Daily Season Child All Travelcards Quarter Journeys Journeys Journeys Journeys 90 6,342,955 114,592,170 479,355 121,414,481 91 7,035,651 118,895,870 656,938 126,588,458 92 7,518,762 118,505,167 1,842,965 127,866,894 93 5,995,977 125,026,200 940,053 131,962,230 Annual 26,893,346 477,019,407 3,919,310 507,832,063
Appendix E – Interview Analysis
Annual Base Sample Interviews Interviews Q90 Q91 Q92 Q93 Total Travelcard 14,797 17,205 15,556 17,135 64,693 Bus Pass 15,235 16,659 15,059 16,775 63,728 Pay As You Go 16,493 18,183 18,677 18,197 71,550 Cash 865 951 1,107 899 3,822 Elderly Freedom 7,922 8,635 9,556 8,706 34,819 Disabled Freedom 2,043 2,330 2,227 2,374 8,974 60+ London 341 494 560 632 2,027 National Concessionary 384 397 617 386 1,784 0‐4 Free 1,704 1,987 2,064 2,035 7,790 5‐10 Free 2,747 3,304 3,115 2,890 12,056 11‐15 Free 5,806 6,320 5,696 6,093 23,915 16+ Free 3,763 3,952 3,242 3,606 14,563 Other Passes 1,198 1,376 1,207 1,349 5,130 Contactless Payment 109 205 320 392 1,026 All Tickets 73,407 81,998 79,003 81,469 315,877 No Ticket 413 538 673 471 2,095 All Interviews 73,820 82,536 79,676 81,940 317,972
Greater London Bus Passenger Survey Quarter 93: Percentage of Passengers with Pay As You Go and with No Ticket
Proportion Proportion All PAYG PAYG 'No Ticket' 'No Ticket' Interviews Interviews Interviews Interviews Interviews All Routes 81,940 18,197 22.21% 471 0.57% PBYB Routes 22,727 5,574 24.53% 128 0.56%
Quarter 93 Interviews with No Ticket
Heathrow Free Area Chargeable Areas Total Interviews Expanded Interviews Expanded Interviews Expanded Age 11‐15 0 0 68 485,548 68 485,548 Age 16+ 60 427,106 185 1,350,292 245 1,777,398 Non‐validated PAYG 2 14,995 156 1,153,410 158 1,168,406 Total 62 442,102 409 2,989,250 471 3,431,352
Appendix F – Fieldwork
Int Name Date Chec Alloc- Comments Actions Further k by ation Action (607) 06/10/13 TNS 930180 Surveyor using one reader and Duty rejected taking turns to interview. Office omitted to give surveyor a charger for reader. (842) 06/10/13 TNS 930180 Surveyor using one reader and Duty rejected taking turns to interview. Office omitted to give surveyor a charger for reader. s (383) 16/10/13 TfL 930075 Did not observe this surveyor working as bus very quiet. Only Tfl badge visible. ( 451)16/10/13 TfL 930075 Only Tfl badge visible. (331) 16/10/13 TNS 930162 No problems observed. (608) 27/10/13 TNS 930180 Surveyor did not introduce survey Surveyor reprimanded and to all passengers. informed bonus will be deducted if survey guidelines are not (383) 27/10/13 TNS 930180 No problems observed (383) 29/10/13 TfL 930017 Did not observe this interviewer working as bus was not busy and interviewer was working upstairs. (608) 29/10/13 TfL 930017 No problems observed. A refusal Spoke to interviewer who not coded at time of spotchecker maintains he would code a interview. refusal. Reminded him to make sure he always codes all refusals. (368) 30/10/13 TNS 930098 No problems observed. (383) 30/10/13 TNS 930098 No problems observed. (607) 06/11/13 TNS 930076 No problems observed. Arrange further spotcheck (842) 06/11/13 TNS 930076 No problems observed. Surveyor only wearing TfL badge. (118) 11/11/13 TNS 930124 Did not introduce survey to all Surveyor reprimanded and passengers and in one instance informed bonus will be deducted checked six tickets before entering if survey guidelines are not information into Cognito. followed. (606) 11/11/13 TNS 930124 No problems observed. (648) 16/11/13 TNS 930163 No problems observed worked (124) 16/11/13 TNS 930163 No problems observed worked (648) 19/11/13 TNS 930015 No problems observed worked (451) 19/11/13 TNS 930015 Did not introduce survey to all passengers and in one instance checked six tickets before entering information into Cognito. (349) 19/11/13 TNS 930152 No problems observed worked (586) 19/11/13 TNS 930152 No problems observed worked (368) 25/11/13 TNS 930056 No problems observed worked (251) 25/11/13 TNS 930056 No problems observed worked (648) 28/11/13 TNS 930091 No problems observed worked (383) 28/11/13 TNS 930091 No problems observed worked (118) 09/12/13 TNS 930106 Only introduced survey once in duration of check. (606) 09/12/13 TNS 930106 No problems observed worked (368) 09/12/13 TfL 930117 Onl introduced the suvey once Surveyor reprimanded and during the spot check. informed bonus will be deducted if survey guidelines are not (251) 09/12/13 TfL 930117 Overall worked well but did not introduce survey to passengers. Surveyor also mentioned spotcheckers Oystercard had not validated. (608) 12/12/13 TNS 930010 No problems observed worked (606) 12/12/13 TNS 930010 No problems observed worked (383) 12/12/13 TNS 930024 Surveyor did not introduce survey Surveyor reprimanded and to all passengers. informed bonus will be deducted if survey guidelines are not (136) 12/12/13 TNS 930024 No problems observed worked (608) 18/12/13 TNS 930073 No problems observed worked (451) 18/12/13 TNS 930073 No problems observed worked Follow on spotcheck 930015 ( 349) 16/10/14 TNS 930162 Surveyor did not introduce survey to all passengers.
Spot Check Questions Were all surveyors present for their duty? 3c/6) Introduce survey? 3d/7) Ask to see ticket? 3e/8) Visually inspect tickets? 3f/9) Read Oyster Card with MOVie reader? 3g/10) Check a maximum of three tickets before entering information into the PDA? 4a) Were both surveyors working continuously? 5) Did surveyors regularly consult one another? 11) Polite to passengers? 12) Reasonably smartly dressed and of acceptable appearance? 13/14) Visibly wear their ID badges?
Oyster Readers During Quarter 93, there was no reports of an oyster reader not working for the whole of a duty.
Appendix G – Dates of Previous Quarters
1st Quarter 15 October 1990 – 5 January 1991 (Autumn 1990)
2nd Quarter 6 January 1991 – 31 March 1991 (Winter 1991)
3rd Quarter 1 April 1991 – 30 June 1991 (Spring 1991)
4th Quarter 1 July 1991 – 30 September 1991 (Summer 1991)
5th Quarter 1 October 1991 – 4 January 1992 (Autumn 1991)
6th Quarter 5 January 1992 – 31 March 1992 (Winter 1992)
7th Quarter 1 April 1992 – 30 June 1992 (Spring 1992)
8th Quarter 1 July 1992 – 30 September 1992 (Summer 1992)
9th Quarter 1 October 1992 – 2 January 1993 (Autumn 1992)
10th Quarter 3 January 1993 – 31 March 1993 (Winter 1993)
11th Quarter 1 April 1993 – 30 June 1993 (Spring 1993)
12th Quarter 1 July 1993 – 30 September 1993 (Summer 1993)
13th Quarter 1 October 1993 – 1 January 1994 (Autumn 1993)
14th Quarter 2 January 1994 – 31 March 1994 (Winter 1994)
15th Quarter 1 April 1994 – 30 June 1994 (Spring 1994)
16th Quarter 1 July 1994 – 30 September 1994 (Summer 1994)
17th Quarter 1 October 1994 – 7 January 1995 (Autumn 1994)
18th Quarter 8 January 1995 – 31 March 1995 (Winter 1995)
19th Quarter 1 April 1995 – 30 June 1995 (Spring 1995)
20th Quarter 1 July 1995 – 30 September 1995 (Summer 1995)
21st Quarter 1 October 1995 – 6 January 1996 (Autumn 1995)
22nd Quarter 7 January 1996 – 31 March 1996 (Winter 1996)
23rd Quarter 1 April 1996 – 30 June 1996 (Spring 1996)
24th Quarter 1 July 1996 – 30 September 1996 (Summer 1996)
25th Quarter 1 October 1996 – 4 January 1997 (Autumn 1996)
26th Quarter 5 January 1997 – 31 March 1997 (Winter 1997)
27th Quarter 1 April 1997 – 30 June 1997 (Spring 1997)
28th Quarter 1 July 1997 – 30 September 1997 (Summer 1997)
29th Quarter 1 October 1997 – 3 January 1998 (Autumn 1997)
30th Quarter 4 January 1998 – 30 March 1998 (Winter 1998)
31st Quarter 1 April 1998 – 30 June 1998 (Spring 1998)
32nd Quarter 1 July 1998 – 30 September 1998 (Summer 1998)
33rd Quarter 1 October 1998 – 2 January 1999 (Autumn 1998)
34th Quarter 3 January 1999 – 31 March 1999 (Winter 1999)
35th Quarter 1 April 1999 – 30 June 1999 (Spring 1999)
36th Quarter 1 July 1999 – 30 September 1999 (Summer 1999)
37th Quarter 1 October 1999 – 8 January 2000 (Autumn 1999)
38th Quarter 9 January 2000 – 31 March 2000 (Winter 2000)
39th Quarter 1 April 2000 – 30 June 2000 (Spring 2000)
40th Quarter 1 July 2000 – 30 September 2000 (Summer 2000)
41st Quarter 1st October 2000 – 6th January 2001 (Autumn 2000)
42nd Quarter 7th January 2001 – 31st March 2001 (Winter 2001)
43rd Quarter 1st April 2001 – 30th June 2001 (Spring 2001)
44th Quarter 1st July 2001 – 30th September 2001 (Summer 2001)
45th Quarter 1st October 2001 – 5th January 2002 (Autumn 2001)
46th Quarter 6th January 2002 – 31st March 2002 (Winter 2002)
47th Quarter 1st April 2002 – 30th June 2002 (Spring 2002)
48th Quarter 1st July 2002 – 30th September 2002 (Summer 2002)
49th Quarter 1st October 2002 – 4th January 2003 (Autumn 2002)
50th Quarter 5th January 2003 – 31st March 2003 (Winter 2003)
51st Quarter 1st April 2003 – 30th June 2003 (Spring 2003)
52nd Quarter 1st July – 30th September 2003 (Summer 2003)
53rd Quarter 1st October 2003 ‐ 3rd January 2004 (Autumn 2003)
54th Quarter 4th January ‐ 31st March 2004 (Winter 2004)
55th Quarter 1st April ‐ 30th June 2004 (Spring 2004)
56th Quarter 1st July ‐ 30th September 2004 (Summer 2004)
57th Quarter 1st October 2004 ‐ 1st January 2005 (Autumn 2004)
58th Quarter 2nd January – 31st March 2005 (Winter 2005)
59th Quarter 1st April 2005 – 30th June 2005 (Spring 2005)
60th Quarter 1st July 2005 – 30th September 2005 (Summer 2005)
61st Quarter 1st October 2005 – 1st January 2006 (Autumn 2005)
62nd Quarter 2nd January – 31st March 2006 (Winter 2006)
63rd Quarter 1st April – 30th June 2006 (Spring 2006)
64th Quarter 1st July – 30th September 2006 (Summer 2006)
65th Quarter 1st October 2006 – 1st January 2007 (Autumn 2006)
66th Quarter 2nd January – 31st March 2007 (Winter 2007)
67th Quarter 1st April – 30th June 2007 (Spring 2007)
68th Quarter 1st July – 30th September2007 (Summer 2007)
69th Quarter 1st October 2007 – 1st January 2008 (Autumn 2007)
70th Quarter 2nd January – 31st March 2008 (Winter 2008)
71st Quarter 1st April – 30th June 2008 (Spring 2008)
72nd Quarter 1st July – 30th September 2009 (Summer 2008)
73rd Quarter 1st October 2008 – 1st January 2009 (Autumn 2008)
74th Quarter 2nd January – 31st March 2009 (Winter 2009)
75th Quarter 1st April – 30th June 2009 (Spring 2009)
76th Quarter 1st July – 30th September 2009 (Summer 2009)
77th Quarter 1st October 2009 – 1st January 2010 (Autumn 2009)
78th Quarter 2nd January – 31st March 2010 (Winter 2010)
79th Quarter 1st April – 30th June 2010 (Spring 2010)
80th Quarter 1st July – 30th September 2010 (Summer 2010)
81st Quarter 1st October 2010 – 1st January 2011 (Autumn 2010)
82nd Quarter 2nd January – 31st March 2011 (Winter 2011)
83rd Quarter 1st April – 30th June 2011 (Spring 2011)
84th Quarter 1st July – 30th September 2011 (Summer 2011)
85th Quarter 1st October 2011 – 1st January 2012 (Autumn 2011)
86th Quarter 2nd January – 31st March 2012 (Winter 2012)
87th Quarter 1st April – 30th June 2012 (Spring 2012)
88th Quarter 1st July – 30th September 2012 (Summer 2012)
89th Quarter 1st October 2012 – 1st January 2013 (Autumn 2012)
90th Quarter 2nd January – 31st March 2013 (Winter 2013)
91st Quarter 1st April – 30th June 2013 (Spring 2013)
92nd Quarter 1st July – 30th September 2013 (Summer 2013)
SYSTRA provides advice on transport, to central, regional and local government, agencies, developers, operators and financiers.
A diverse group of results‐oriented people, we are part of a strong team of professionals worldwide. Through client business planning, customer research and strategy development we create solutions that work for real people in the real world.
For more information visit www.systra.com
Abu Dhabi Beijing AS Business Centre, First Floor, Suites 201‐213, Room 1507, Main Building, No. 60, Nan Li Shi Road, Al Ain Road, Umm al Nar, P.O. Box 129865, Xi Cheng District, Beijing, PRC, Post Code：100045 Abu Dhabi, UAE T：+86 10 8807 3718 F：+86 10 6804 3744 T: +971 2 558 3809 F: +971 2 558 9961 Hong Kong Birmingham 14th Floor West, Warwick House, TaiKoo Place, Second Floor, 37a Waterloo Street 979 King's Road, Island East, Hong Kong Birmingham B2 5TJ United Kingdom T: +852 2529 7037 F: +852 2527 8490 T: +44 (0)121 233 7680 F: +44 (0)121 233 7681 Mumbai Dublin Antriksh, Unit no. 301, 3rd Floor, CTS Nos. 1st Floor, 12/13 Exchange Place, 773, 773/1 to 7, Makwana Road, Marol, Andheri East , Custom House Docks, IFSC, Dublin 1 Ireland Mumbai 400069 T: +353 (0)1 542 6000 F: +353 (0)1 542 6001 T: +91 22 2647 3134
Edinburgh B 307, Great Eastern Summit Sector ‐ 15, CBD Belapur Navi Prospect House, 5 Thistle Street, Edinburgh EH2 1DF Mumbai ‐ 400 614 United Kingdom T: +91 22 2757 2745 T: +44 (0)131 220 6966 New Delhi Glasgow 5th Floor Guru Angad Bhawan, 71 Nehru Place, New Delhi Seventh Floor, 78 St Vincent Street 110019 Glasgow G2 5UB United Kingdom T: +91 11 2641 3310 T: +44 (0)141 225 4400 Noida Lille 3/F, C‐131, Sector 2, Noida‐201301, U.P. 86 Boulevard Carnot, 59000 Lille, France T: +91 120 432 6999 T: +33 (0)3 74 07 00 F: +33 (0)1 53 17 36 01 Shenzhen London Room 905, Excellence Mansion, No.98, No.1 Fuhua Road, Seventh Floor, 15 Old Bailey Futian Central Zone, Shenzhen, PRC, Post Code：518048 London EC4M 7EF United Kingdom T：+86 755 3336 1898 F：+86 755 3336 2060 T: +44 (0)20 7529 6500 F: +44 (0)20 3427 6274 Shenzhen ‐ Beijing Branch Lyon Room 1503, Block C, He Qiao Mansion, No. 8 Guanghua Road, 11, rue de la République, 69001 Lyon, France Chaoyang District, Beijing, PRC, Post Code：100026 T: +33 (0)4 72 10 29 29 F: +33 (0)4 72 10 29 28 T：+86 10 8557 0116 F：+86 10 8557 0126
Manchester Singapore, Indonesia, Malaysia, Philippines 25th Floor, City Tower, Piccadilly Plaza 25 Seah Street #04‐01 Singapore 188381 Manchester M1 4BT United Kingdom T：+65 6227 3252 F：+65 6423 0178 T: +44 (0)161 236 0282 F: +44 (0)161 236 0095 Thailand Marseille 37th Floor, Unit F, Payatai Plaza Building,128/404‐405 Payathai 76, rue de la République, 13002 Marseille, France Road, Rajthewee, Bangkok 10400, Thailand T: +33 (0)4 91 37 35 15 F: +33 (0)4 91 91 90 14 T：+662 216 6652 F：+662 216 6651 Newcastle Vietnam PO Box 438, Newcastle upon Tyne, NE3 9BT 5/F Perfect Building, Le Thi Hong Gam St, District 1, United Kingdom Ho Chi Minh City, Vietnam T: +44 (0)191 2136157 T：+84 8 3821 7183 F：+84 8 3821 6967 Paris 72 rue Henry Farman, 75015 Paris, France T: +33 (0)1 53 17 36 00 F: +33 (0)1 53 17 36 01
Woking Dukes Court, Duke Street Woking, Surrey GU21 5BH United Kingdom T: +44 (0)1483 728051 F: +44 (0)1483 755207