Rapport Financier Et RSE 2019 3 « Plus Que Jamais, Le Groupe Place Au Cœur De Ses Valeurs La Performance Opérationnelle Et Économique, Mais Aussi

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Rapport Financier Et RSE 2019 3 « Plus Que Jamais, Le Groupe Place Au Cœur De Ses Valeurs La Performance Opérationnelle Et Économique, Mais Aussi RAPPORT FINANCIER2019 ET RSE Attestation des personnes assumant la responsabilité du rapport financier annuel Nous attestons que, à notre connaissance, les comptes sont établis conformément aux normes comptables applicables et donnent une image fidèle du patrimoine, de la situation financière et du résultat de la société et de l’ensemble des entreprises comprises dans le périmètre de consolidation, et que le rapport de gestion ci-joint présente un tableau fidèle de l’évolution des affaires, des résultats et de la situation financière de la société et de l’ensemble des entreprises comprises dans le périmètre de consolidation ainsi qu’une description des principaux risques et incertitudes auxquels elles sont confrontées. Paris, le 6 mars 2020 La présidente-directrice générale Catherine Guillouard Le directeur financier Jean-Yves Leclercq Édito 4 Le groupe RATP aujourd’hui 6 Nos expertises 8 Notre modèle de création de valeur 10 Organigramme du groupe RATP 12 Rapport Rapport de de gestion 13 gouvernement Résultats financiers 14 d’entreprise 89 Contrôle interne Composition du conseil et gestion des risques 26 d’administration et mandats 90 Déclaration de performance Rémunérations et avantages 92 extra-financière 48 Politique de diversité 93 Annexe 1 — Liste des administrateurs et de leurs mandats au 31 décembre 2019 93 Comptes Comptes consolidés 96 sociaux 158 Rapport des commissaires Rapport des commissaires aux comptes sur aux comptes sur les comptes consolidés 97 les comptes annuels 159 État du résultat global 101 Bilan Epic 162 Bilan consolidé 103 Compte de résultat Epic 163 Tableau des flux Annexe aux comptes sociaux 164 de trésorerie consolidés 104 Tableau de variation des capitaux propres 105 Annexe aux comptes consolidés 106 Groupe RATP — Rapport financier et RSE 2019 3 « Plus que jamais, le Groupe place au cœur de ses valeurs la performance opérationnelle et économique, mais aussi la responsabilité sociale Catherine Guillouard Présidente-directrice générale et environnementale. » du groupe RATP Malgré l’impact très pénalisant du conflit social Mobilités ont ainsi passé en novembre un marché de fin d’année sur sa performance économique, de historique de 2,9 milliards d’euros pour renouveler l’ordre de – 150 millions d’euros en 2019, le groupe les matériels roulants de huit lignes de métro. RATP a dégagé des résultats solides en 2019, La RATP a intensifié sa politique d’innovation, au travers avec un chiffre d’affaires de 5,7 milliards d’euros, un résultat net de 131 millions d’euros et une dette de son programme d’expérimentations de véhicules nette de 5,2 milliards d’euros, stable par rapport autonomes, le lancement avec Île-de-France Mobilités à 2018. Hors impact de la grève, le chiffre d’affaires d’une expérimentation sur le mobility as a service (MaaS) aurait crû de 327 millions d’euros et le résultat net en Île-de-France, la création d’une usine digitale, aurait progressé de 181 millions d’euros. et la conclusion de plusieurs partenariats, notamment Cependant, l’année écoulée ne se résume pas à une grève, avec Airbus et Mobileye… si longue qu’elle ait été. Tout au long de l’année 2019, L’entreprise a fait de la satisfaction des clients et de le groupe RATP a continué de se développer, passant de la l’amélioration de leur expérience dans les transports cinquième à la quatrième place parmi les groupes mondiaux publics les axes essentiels de sa stratégie. L’effort porte de transport public, en France comme à l’international. sur tous les aspects de l’expérience client, qu’il s’agisse La RATP a par ailleurs poursuivi son effort massif de la relation avec nos agents, des espaces (propreté, d’investissement (1,8 milliard d’euros en 2019) au bénéfice accessibilité), de la billettique ou de l’information des Franciliens pour étendre et moderniser son réseau voyageurs. Cette attention portée aux clients a été et améliorer la qualité de service, avec la poursuite de notre priorité pendant la grève, comme en a témoigné la transition énergétique du réseau de bus, de l’extension la mobilisation sans précédent des plus de 1 200 salariés de quatre lignes de métro, des travaux d’automatisation de pour orienter et informer chaque jour nos clients. la ligne 4 et du renouvellement des matériels roulants des Le conflit de la fin 2019 ne doit pas non plus faire oublier lignes de métro et de RER. Notre Groupe et Île-de-France que le dialogue social a été une réalité au cours de 4 Groupe RATP — Rapport financier et RSE 2019 l’année écoulée, avec pas moins de 19 accords collectifs de RATP Habitat s’est vu attribuer en 2019 la première signés. L’année a également été marquée par notre certification E+ C–, pour bâtiment à énergie positive politique d’action territoriale pour soutenir les emplois et réduction carbone. locaux, favoriser l’insertion sociale et soutenir les publics Notre Groupe a publié, en avril 2019, sa première fragiles, grâce notamment au recueil social. déclaration de performance extra-financière, en réponse Au cours de l’année 2019, le groupe RATP a également à une demande formulée tant par les investisseurs que maintenu le cap d’une croissance plus responsable. Cette par nos clients, nos partenaires et nos collaborateurs. priorité est au cœur de notre engagement RSE et elle s’est Enfin, avec l’émission de 500 millions d’euros de green traduite très concrètement pendant l’année écoulée. bonds réalisée avec succès en juin 2019, la RATP Le groupe RATP a encore accru, en 2019, a de nouveau souhaité associer performance financière son engagement dans la transition écologique. Autour et performance environnementale. Cette émission d’un objectif clair, réduire de 50 % nos émissions de a rencontré un succès considérable, avec une demande gaz à effet de serre d’ici à 2025, nous avons poursuivi exprimée de plus de 2,6 milliards d’euros, témoignant la transition de nos quelque 4 700 bus vers des énergies de la forte crédibilité des engagements du groupe RATP « propres » comme l’électrique et le GNV. Nos filiales en matière de développement durable et de l’attractivité touristiques, à Paris comme à Londres, ont ainsi initié de sa signature. en 2019 les premiers bus à impériale 100 % électriques. Aussi le groupe RATP s’est-il attaché, pendant À fin 2019, la réduction des émissions de gaz l’année 2019, à concilier performance opérationnelle, à effet de serre par voyageur.kilomètre atteint – 13 % qualité du service rendu aux clients, performance par rapport à 2015. économique et responsabilité sociale et environnementale. Cette transition écologique mobilise aussi nos actifs Cette priorité, au cœur des valeurs du groupe RATP, bâtimentaires : ainsi, la construction du futur siège social reste aujourd’hui plus que jamais d’actualité. Groupe RATP — Rapport financier et RSE 2019 5 Le groupe RATP aujourd’hui Leader historique du transport de voyageurs, pionnier des automatismes et aujourd’hui explorateur privilégié des nouvelles mobilités, le groupe RATP met ses multiples expertises au service d’une mobilité urbaine qui conjugue exigence et souplesse. Grâce à notre approche intégrée, à la maîtrise de l’ensemble de la chaîne du transport, associée à des services et des infrastructures innovants, nous concevons avec les territoires des solutions sur mesure, au service des voyageurs et des habitants pour des villes durables. Une stratégie de croissance rentable Notre ambition Gearing Être le leader mondial Groupe < 1 de la mobilité urbaine, 7 Mds€ durable et connectée de chiffre d’affaires Ratio en 2025, dont environ 1/3 et s’imposer comme hors Île-de-France ou sur dette nette/ le partenaire des les nouvelles mobilités capitaux villes intelligentes. propres 4 priorités 4 leviers 1. Excellence opérationnelle 1. Innovation et digital 2. Concurrence et développement en France 2. Politique RH et dialogue social 3. Villes intelligentes et durables 3. Performance financière 4. Développement à l’international 4. Gouvernance 6 Groupe RATP — Rapport financier et RSE 2019 Les macrotendances au cœur de la transformation du Groupe Urbanisation et essor des megacities Les 500 plus grandes Megacities Part urbaine villes du monde de la population mondiale contribueront, d’ici à 2025, à + de 100 villes de plus de 5 M d’habitants 50 % (15 % de la population mondiale) en 2015, 70 % en 2050 + de 75 % de la croissance du PIB mondial en 2030 Nouvelles attentes client et nouveaux usages Émergence de l’économie du partage Smart cities 35 % 2 200 Mds€ des voyages Marché mondial de la smart city se feront dans un véhicule partagé en 2030 en 2025 Prise de conscience environnementale Coût de la congestion Engagement Coût de la pollution 2 % à 4 % COP21 1,5 % du PIB d’une agglomération France neutre en carbone du PIB français (source : McKinsey, 2017) en 2050 Concurrence accrue et recomposée Ouverture à la concurrence Les frontières s’effacent sur le monopole historique avec les constructeurs et GAFAM (1) Nouveau marché de 15 % 2,5 Mds€ des réservations de mobilités se font en Île-de-France en 2025 via un agrégateur (Maps…) (1) Google, Apple, Facebook, Amazon et Microsoft. Groupe RATP — Rapport financier et RSE 2019 7 Nos expertises Le groupe RATP a développé une expertise historique unique d’opérateur multimodal et compte parmi les leaders mondiaux de la mobilité urbaine. Le Groupe s’appuie sur six expertises pour bâtir la ville de demain. 8 modes 5 partenariats 16 M de transport opérés dans les nouvelles mobilités de voyages par jour dans le monde Métro Bus urbain Transport Ferroviaire Véhicule Scooter Parking et interurbain à la demande autonome intelligent 4,8 Mds de voyages par an dont 1,5 Md hors Île-de-France Sightseeing Tramway Navette maritime Câble Covoiturage Autopartage Mobilité urbaine La RATP est un acteur majeur du transport public urbain en Île-de-France.
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